Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I was surprised by message received by me today morning. Rupaya pack have been sucessfully started on your mobile. I m aware that since 9 months the BSNL Customer care is closed you cannot complain or call customer care. I this situation what can one do. I m working in hospital from my busy schedule it is very much difficult for me to spare time to visit telecom office. Please guide me what can i do. Regards Dr Ajay Verma [protected] Email-ajay82.[protected]@gmail.com

Hello, Dear sir/mam I am here for complaing about BSNl broadband service.. I have broadband service of rs 1200 plan in my factory.. Since last 6 months i face the problem in internet connection .. Many time i call in 198 for complain but there is no any procedure done by BSNL i tottaly frustrated from this problem. Today i went to BSNL Office personlly and meet the main officer. I politely explain all this stuff but then not even give me a satisfied answer.. I am here with hope Thank you

I have been trying to discontinue my broadband service for almost 2 months. I have visited several branch offices given letters regarding this but no action is taken. I have called their customer numbers and either no one picks up or finally when I call their national office it finds that there is complaint but they refuse to take action.
If you call up their 1500 number they say they are helpless. I have already created complaint and that is maximum they can do. If no one takes any action I have to escalate.
First time they gave me two phone numbers 2244810 and 22448181 to call to escalate but no one picks up phone at these facility. Then I was given an email address [protected]@bsnl.co.in, but again the email just bounces off.
It is just bizarre - No one will register the complain because it is already in their register but no one knows why no action will be taken on this complaint. And if you try to escalate there give wrong numbers and email address.
My Account no: [protected]
CustomerId: [protected]
ComplaintId: [protected]

Hello, I use mobile internet on my BSNL mobile numbers [protected] and [protected] but for sometime it is giving me enormous problems. The internet stops working or goes too slow and then I have to restart my data packet and then it works ok but only for few minutes and then again I have to follow the same process. Apart from this, in many areas which are open and well within the city, I'm unable to connect my phone to make a call or if there's an ongoing call, it drops suddenly. I'm using latest mobiles so its the problem of poor network and connectivity. Most of the times I'm trying to contact customer care at 1503, after a long promotional automated message, the call aborts and I'm hardly able to register my complaint there. Kindly resolve my problem at the earliest as I'm facing too much inconvenience. Thanking you in advance.

Hi, I have lost my SIM about two months back which had BSNL Prepaid connection. I request you to kindly deactivate the SIM Card to avoid MISUSE of lost sim. My Mobile #: [protected] Kindly do the needful. Regards, G.Srinivasan Alternate contact number : [protected]

I have to reactive the above BSNL Cellone No.(SIM No.[protected] when I call from the above
no to other no it will reply as "YOUR ACCOUNT IS EXPIRED KINDLY RECHARGE YOUR
ACCOUNT". KINDLY REACTIVE THE SAME AND SEND SMS TO MY OTHER VODOPHONE
NO.[protected] OR E MAIL TO [protected]@yahoo.co.in. FOR YOUR REFERENCE I AM ENCLOSING
HEREWITH MY GAS BILL AND ELECTRICITY BILL. YOUR IMMEDIATE ACTION IN THIS CONNECTION
IS VERY MUCH APPRECIATED.

THANKS AND REGARDS
C.DATTA RAO
[protected]

Dear Sir,

On 05.11.2013 i made online recharge payment for BSNL top up of Rs.50/- through my SBI Visa Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. -SAGAR J BASAWNATHE [protected]@gmail.com

Sir, I have lost my Mobile phone with the the BSNL Prepaid connection SIM. Hence I request you to kindly block the SIM Card to avoid misuse of my mobile number and issue me the duplicate no. I have already raised a request with Docket No. K04CH300208. My Mobile No. SIM to be blocked: [protected] Regards, V. Rakesh 152 Central Avenue, D.A.E. Township, Kalpakkam - 603102 Tamil Nadue E-mail : v.[protected]@gmail.com Alternate contact number : [protected]

sir i am getting unwanted messages and i am also being charged 8 rs per week. i have tried unsubscribing but it does not stop. i have even contacted the customer care but that too has not helped. i get messages from BT-HNDYGO. and i also get messages from +55678. i want the messages to be stopped immediately. i am very annoyed about this as 8 RS goes away from my balance every week and this has been going on for more than 6 months now.

Reminder 2 Dear Sir, Subject: Termination of Broadband and Land line connection No[protected]. Reference: My Customer ID: [protected] and Account No.: [protected] The above connection was terminated as per my application in September2013. I had paid all my dues including the last Bill No.[protected].Dt.[protected]..For Rs.549.00. Kindly arrange to return my deposit Rs. 1625.00 Vide Rt.No.JBP[protected] dated[protected] at your earliest. ` Kindly acknowlege the receipt of the letter. Yours faithfully Dr.V.P.Gargav, Cust ID: [protected] email: asha.[protected]@gmail.com Inspite of several reminders the Comercial Officer of BSNL has not taken any action.He has not even acknowleged the receiot of my letters.

ximining the call details it was observed that on 01.08.2013 the local calls made from LL number 2226389 are in excess.The LL 2237780 was called at 18. 29 .05 hours for duration of 12.20.31 hours with 247 called units amounting to Rs 296 40.The LL is just in the neighbour and calling for such a long duration is not at all possible. Please find out the mistake and revised the bill adjusting the excess amont in tne ensuing bill. Thanking you N.D.Raut

Hi, This is Srivas and my landline number is[protected] from Neyyoor Exchange. For the past 3 days in my home - phone connection is dead, because of that, I couldn't connect internet as well. I'm paying monthly rental without using it effectively. I registered complaint so many times but they couldn't resolve the issue fully. Why are these government sectors are not aware of customer satisfaction? Is there any committee to monitor the issues/complaints which is been raised by consumers? I'm not the one who got affected by BSNL service. Please try to fix it up.

sir, i am broadband connection holder at modinagar from last two month my nett connection is not going well i complaint so many times at telephone exchange but no satisfaction result at there and no problem sought out by the office so it is requested to you please solve this problem and take a correct step which is best in your knowledge

The land phone in my home([protected]), was not working last 7 months. So many complaints against to this service in the telephone exchange. But no progress. Please kindly repair the fault. Please... do something... Ajai kumar Thalayolapparambu section, Peruva P.O Peruva Kottayam (Dist), Kerala state, India - 686 610

Sir, Tody at 04.24 pm in I received a message that a song (Nee En Sarga...) will be activated as my ringBack tone within 24 hours and it will be charged a totel of Rs.42. I did not request for any Ring back tone or copied any song. I contacted the customer care to register a complaint. But they said they can take the complaint only after activation. That means I willbe chaged. It is not fair. The same incident has occured many months before too. My mobile number is [protected]. If it is a system error please rectify it within no time and dont charge me. Thanking You, Yours sincearely K. Krishna Kumar

Dear Sir/Madam I have an Internet connection with BSNL. I was not well since last 7 months and I was on bed rest. 3rd october 2013 I payed all the pending bills. My Internet connection was started again. But it does't work properly. I called many times to BSNL Rasra and Registered my complain to BSNL Office Ballia on this NO[protected]. My problem is not fixed. Many times I have to wait more than half an hour to connect the Internet. I can't do the proper or regular work through internet. Please look into the matter to solve my problem. Thanks and regards. Singhasan Chauhan Mobile No. [protected] Phone No.[protected]

at a regular interval of 8 days rs.15/- is charged for using bsnl chat messeneger. but i have not subscribed this chat messenger . and customer care is also not solving my problem .he says that we dont have any details about your chat messenger .so kindly submit your complaint on web.my mobile no. is[protected]. please help me to solve my problem.

i have been billed for` games on demand` for last several months.my wife had recd. a call in the regard informing about one month free service.subsequently there was no communication as to whether we were interested in continuing the service.however, it appears, the charges..RS.200 p.m. are being included in monthly bills.this is a unilateral act on the part of BSNL..THEREFORE, SOMETIME AGO..@ 2 MONTHS..I HAD APPROACHED BSNL BHARUCH SEEKING TO RESOLVE THE ISSUE.ON MY REQ., THE SERVICE WAS NOTIFIED TO BE DISCONTINUED.INSPITE OF THE SAME, I HAVE RECD. THE BILL NOW INCLUSIVE OF GAME ON DEMAND CHARGES OF RS. 200..HENCE, BY THIS COMPLAINT, I ONCE AGAIN REQ. FOR THE NEEDFUL... APART FROM THE ABOVE, I FEEL MYSELF RIGHTFULLY ENTITLED FOR THE TOTAL REFUND ACCOUNTING FOR THE CHARGES WRONGLY AND UNILATERALLY INFLICTED ON ME.I WISH THIS IS DULLY ADDRESSED BY THE AUTHORITY...OR OTHERWISE I MAY HAVE TO APPROACH THE COMPETANT AUTHORITY..CONSUMER COMPLAINT FORUM LEGALLY... LOOKING FORWARD TO A PROMPT RESPONCE.. REGARDS.. DEEPAK GHODADRA :

SIR IT IS A GOVERNMENT NEW MEDICAL COLLEGE HOSPITAL KOTA PHONE NO IS[protected] SIR WE CHANGE OUR PLAN BBG-COMBO-ULD-9000 TO SUPER SPEED-COMBO-6999 ON[protected] BUT TILL TODAY THEY NOT PROVIDE ANY SERVICE SIR BSNL DEPARTMENT CHANGE PLAN BUT NOT PROVIDE BSNL VDSL MODEM SIR WE CONTACT SHRINATH PURAM EXCHANGE THEY REFER TO VIGYAN NAGAR KOTA OFFICE AND THEY REFER TO ROAD NO.2 KOTA OFFICE TO COLLECT AND TALK ABOUT VDSL MODEM BUT ALL ARE NOT GIVE ANY SUFFICIANT ANSWER AND IGNORE OUR REQUIREMENT WE CALL JAIPUR OFFICE ALSO THEY GIVE CONTACT NUMBER OF KOTA NODEL OFFICER[protected] THEY GIVE AGAIN ANOTHER NUMBER [protected] AND THEY AGAIN GIVE A NUMBER [protected] AND THEY ALSO IGNORE OUR COMPLAINT AND REQUIREMENT. SIR WE WANT TO BSNL DEPARTMENT CHANGE OUR MODEM ADSL TO VDSL IMMEDIATLY AND AS SOON AS. SIR PLZ FORWARD THIS COMPLAINT TO AUTHORIZED OFFICER AND DEPARTMENT TO SOLVE THIS PROBLEM AS SOON AS POSIBLE. THANK YOU. BPL COUNTER GOVT. NEW MEDICAL COLLEGE HOSPITAL KOTA [protected]

LANDLINE NUMBER (ON WHICH BROADBAND IS PRESENT):[protected] MY CONTACT: [protected] / [protected] I AM USING BSNL BROADBAND SERVICES ON THIS TELEPHONE NUMBER FROM A LONG TIME (GOT IT DISCONNECTED SOMETIME BACK, JOINED AGAIN NOW ON THE SAME PLAN) AND I NEVER GOT THE EXPECTED 4MBPS BANDWIDTH INSPITE OF NUMEROUS COMPLAINTS WHICH CAN BE CHECKED ON BSNL'S END AND RECONFIRMED FROM MY SIDE. THE PERSON COMING TO MY HOME (K.P. DUBEY, SOME BSNL TECHNICIAN) IS HAVING NO KNOWLEDGE AND INSPITE OF REPEATEDLY REQUESTING HIM TO GET MY SPEED ISSUE SOLVED HE DOES NOTHING SINCE HE ISNT AWARE OF THE PROBLEM AND INSTEAD SUGGESTS ME THAT THE PAGE IS OPENING THAT MEANS THE SPEED IS GOOD! THAT TECHNICIAN HAVE ZERO TECHNICAL KNOWLEDGE. KINDLY GET THIS ISSUE SOLVED OR PROVIDE ME MY REFUND. MY PLAN IS: BB ULD 950 4MBPS CURRENTLY I AM GETTING AROUND 500 KBPS BANDWIDTH! AND THERE IS NO ISSUE IN MY AREA FOR SPEEDS SINCE OTHERS ARE GETTING PROPER SPEEDS AS PER THE INFORMATION OF K.P. DUBEY INCASE THAT SPEED ISNT FEASIBLE IN MY AREA, HOW CAN BSNL SELL ME THAT PLAN? TO WHOMEVER IT MAY CONCERN, KINDLY GET MY SPEED ISSUE SOLVED TO AVOID FURTHER EXTENSION OF THIS MATTER.