Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam,
I want to disconnect my landline with phone number [protected], as I am not getting the proper service and has to pay monthly bill without proper service.The telephone line is out of order always and I have to pay every month bill wihout using. .
So plz check my account and disconnect my landline connection and inform me accordingly.

Thanks and regards,
Kishan singh rajput
[protected]
ahemdabad chandkheda
382424

I just thought i would share the difficulty I had regarding an error in my phone bill. The entire incident was tiresome and further complicated by an uncooperative commercial officer. My experience could possibly help someone who is in a similar situation. Well here goes...

I had applied for a change of internet plan from a limited to unlimited plan (which cost about 750 rs). However at the end of the month, the bill amounted to 50000+ rs.
When I went over to the commercial officer he asked that my letter be presented so he could ensure that I hadnt made an error (I had neglected to take a xerox copy of the letter for myself). The peon brought over the letter and I could see that I hadnt made an error. In fact, the commercial officer had struck out my request and made a correction which resulted in my being given a LIMITED plan. To his credit, he didn't dispute that he made the change (he had signed for the change). He did however insist that I pay the full amount (50000+ rs.)
This was the start of endles trips to his office, pleading with him to reconsider. Wanting to not antagonize him, I remained deferential throughout and kept pointing out that I did nothing wrong.
I considered Consumer court but it was overly cumbersome (multiple visits to the court which my job wouldnt have permitted).

Finally, a helpful official from the Accounts department came to my rescue.
On his behest I filed an official complaint letter and submitted it to the C.O (this time I took a copy) and to the accounts dept. When a matter is under complaint BSNL cannot make an automatic deduction from your bank account. Neither can they stop the internet service.
I stopped my visits and calls to the CO. After 2 weeks he began calling me back and offering rebate schemes. I held firm and refused to pay anything more than the original amount (rs. 750).

After 2 months the matter was sorted out. He apologized to me. I paid the amount that was due and the issue was finally closed.

FYI, I have heard from friends of mine that had mistakenly ordered the wrong plan and then were charged for excess usage. In their case they had to pay the full amount (in one case rs. 1,50,000).
My matter was resolved quickly only because the error was on the part of the CO.

Dear sir,
I am a BSNL mob subscriber with mob no [protected]. For last 5-6months in my phone value added services astrology services,Jokes have been activated by the company without my consent. Per month Rs15 for astrology and Rs 15 for jokes is being deducted. Last month 15/-has been deducted last. I tried to contact customer care by dialling [protected] and 198, but call does not connect to customer care executives. Unlike other private operators BSNL does not publicise its grievance redressal mechanism widely and hence unknown higher authority mail id. Hence I have no other option but to knock at your door after vain attempt calling to customer care line mention . Hence I request you to kindly take necessary action so that my all value added services are deactivated and money be refunded as deducted illegally. I further request you to kindly request the company to provide its step by step customer grievance redressal e mail id for further help. With regards Yours truly
Namita Mondal Mob-[protected]

sir,i am using this bsnl sim for 11 years yet i am not having any cheap calling rate plans.Please give benefits for using this sim for 11 years please activate bsnl to bsnl and bsnl to other networks 10paise/min.If you did not activate it then i will port my number because aircel is giving benefits and offers for the old customers who have been using the aircel sim for 5 or 6 years they have activated 10paise for all networks.So i request you to activate this plan.I assure that if you activate i will be very happy and i will tell others to use this sim.so please kindly activate it.

Dear Sir,

I've registered for shifting my landline within Bangalore which has crossed 5 months and only thing they did is provided me the new no. in paper and further no action has been taken to provide the connection till date. And every time they give some lame excuses.

My Old No. :[protected]
New No.:[protected]

Regards,

Sreedhar, Av
[protected]

I HAD TAKEN BSNL WiMAX CONNECTION FOR MY INTERNET SERVICE WITH BSNL. EVERY MONTH BSNL CHARGES HEAVILY AND STOPS THE SERVICE WITHOUT ANY INTIMATION . WE GET THE RECONNECTION ONLY AFTER REPEATED REQUESTS THROUGH OUR LOCAL BSNL OFFICERS.

LASTLY WE HAD OPTED FOR BUWI UL 1999 PLAN IN WHICH WE CAN USE WITH ANY NUMBER O[censored]SERS AND WITH UNLIMITED DOWN LOADING FOR A FIXED MONTHLY RENT OF RS.1999. BUT BSNL HAD AGAIN CHARGED AROUND Rs. 10500 for the month of july 2013.
MY CONNECTION ID IS TB10000880.

I am regularly paying my BSNL landline telephone bill through ONLINE PAYMENT system of BSNL.
since last 2 months ,I am not receiving my landline phone bills,yet i have paid latest bill of July,2013
I have all payments receipts with me of all the paid bill,I have made complaints to BSNL customer care cell so many times ,but all in vein,they all have habit to pass the complaints to another hand,not to resolve the complaint

IN refrence of cug mobilen no
I am working in up jal nigam moradabad as a junior engineer . i have allotted a cug sim no [protected]
which is issued by bsnl office lucknow on date 25.06.2013
reciept no lkw[protected]

but thisduplicate sim not activate upto now pls activate this sim

thankyou

the recharge RC 399 gives 900 Min as per the information from the website today that is 08/08/2013 when i recharged through online 2G/3G voice pack but after recharging i got only 375 Min on-net and 375 Min off-net when i called up customer care they hanged up my call and i cannot connect to bsnl care using my number [protected]. later i called using other number the information is that they will change in the website later, and its problem from the customer they say that "sorry for the inconvenience caused to you we cant do any thing" . see how bsnl people are playing with customers.

I recharged my mobile from www.freecharge.com
Order Id: FCVW[protected] Recharge Date :[protected]:28:45.0
Recharged No. :[protected] Operator :BSNL

Transaction details You earned Amount paid
1. Mobile Recharge for [protected] Rs.100.0 Rs.100.0
2. (0) Coupons worth Rs.0 Rs.0
No INSTA coupon(s) sent on [protected]@yahoo.co.in
No PRINTED coupon(s) sent at your address
3. Handling charge Rs.0
Total Rs.100.0 Rs.100

I got all these details but my mobile havent been yet recharged.

I had applied for BSNL landline and broadband connection on July 18, 2011. I was told there was no cable in my area and I will be given connection after laying cables. I followed up for almost a year and they gave me different reasons, sometime stating there is a shortage of cables, sometimes stating that they will give me a connection only after there are stipulated number of applications and so forth. Recently, they laid cables in my layout and I am still waiting for the connection!!

There is absolutely no one to take up the responsibility and serve the erstwhile consumers who have paid their hard-earned money and are waiting for a landline connection for 2 years!! All this, believing it is always better to avail the services of a public company!

My application number is A1249860
My consumer number is 54243785

sir i have used phone micromax a72 canvas android and already booked telephonically (1503) three complaints through customer care which one is GK300301 reg not connection of my sim internet but there is no any fruit ful result so far
the follg. error occured during connecting net
1 while searching google ==== browser cannot load this page because there is no internet connection.
2 while searching facebook====Sorry,login failed to reach facebook servers. Please check your network, connection or try again later (api.facebook.com java.net.unknownhost ...
but data connection is connected well, while no any indication shown on phone ie E (2g)/H (3g) or show unencryption data . but i have set setting my network connection several times ie name GPRS APN- bsnlnet and all others ie mcc (404) mnc(42) apn protocol ipv4 etc and switched off several times but no remedy occures .
during computer conneting it shows sent/reception data very good and conneted to computer but IPv4 and IPv6 protocol shows NO INTERNET ACCESS. hence please solve it, or give direction/answer to my mail. REGARDS

Respected Sir
Last month on 11/07/2013 i got sms from bsnl about deduction of rs 30/- against renewal of some service(i dont know which). When i called to customer care no. executive told me that this is your 3rd deduction(according to him firstly 5rs was deducted then 15 and 3rd time 30) and you had to call us after 1st deduction for refund, now refund cant be made. Then i told it means if a customer does not come to know on first deduction (as 1st time deduction amount was just 5 rs) then bsnl will not refund. Then he gave me complaint no G11HR305626 and said balance will be refunded within 5 days. After 5 days they told will refund till 25 july, on 25 july they told will refund on 31st july on 31 july said refund is not possible because i could not call after 1st deduction.
Now please let me know what to do against BSNL.
Thank you

Transaction Fail Not Refund Recharged with Rs.300

Last 29.07.2013 Two Time Transaction On BSNL Mobile No. [protected] With 300 Rs.

But Two Time transaction Fail. Please refund This Amount.

Already Call To Customer care But, Not given Proper Guidance.

I Never Used BSNL Protal, Because Two Time Bad Experienance.

Please deactivate Hungama Music on Demand which we never requested and also bar all outgoing calls on my landline no.[protected] with immediate effect as I am receiving exorbitant monthly bills to the tune of Rs.1800.00. I am a state government employee and having BB Home Combo ULD Plan and my limited/max budget is Rs.700 per month. If I continue to receive the bills in the same manner, then I will opt for some other service provider with immediate effect.

1. Please deactivate Hungama Music on Demand with immediate effect
2. Please bar permanently all outgoing local and STD calls from my land line with immediate effect.

Hope the concerned will consider my humble plea and do the needful.
Customer Name: MARY SHILA HANCHINAMANE
My account no: [protected]
Land line no: [protected]
Service ID: mys2413753_scdrid

I ANTICIPATE YOUR IMMEDIATE ACTION OR ELSE I DO NOT WANT THE FACILITY AT ALL AS I AM OVERBURDENED WITH THE HEFTY BILLS. kindly send your confirmation on my mobile no:[protected]
Thanks & regards
Mary Shila Hanchinamane

Myself Pawan Kumar called bsnl call center 1503 from my bsnl no. [protected] at 7:02 am as on 01.08.2013 to know the status of my security amount but executive start abusing to me. Here i can't write those words.

BSNL due bad customer care executives you are loosing your reputation day by day.

So you are requested to please go through the conversation by recording & take appropriate action as soon as possible.

Pawan Kumar
Rewari (Haryana)
[protected]

Dear Sir,

I bought EVDO card fron BSNL Digboi about a month ago. They claim to provide a speed of 2.4 Mbps. I am not getting even a speed of 50kbps on my device. Despite this matter being reported time and again to the local BSNL office there is no improvement at all. They charge around Rs 850 per month and providing us with 2G speeds only. It is really pathetic and there response to consumer grievances is equally frustrating. This is clearly a case of forgery and non ethical business practices that we are witnessing here at Digboi. I am being looted of my money by this PSU which is think should be accountable for these forgery cases .

They should be pulled up for laxity in providing customers the services they pay for. This is loot please save us .

Vikrant
Digboi,Assam

I have purchase new bsnl card from renuka niwas at vasai on 30 july 2013, my new bsnl number is [protected]. but its still not activated, even on customer care number([protected]) call is drop after 1 minute and executive doesnot receive call.customer care number

we have a land line bsnl connection, it is not working since 6 months. complaint registered in our exchange and at ernakulam but no response in their side. some time the technitions come and repair but unfortunately within a day the phone dead. In my house my father and mother too old and cannot contact me when i am not there. It is very shameful to a company like BSNL cannot repair a landline and is a pathetic situation.

My broad band connection under Rs.850/- unlimited home plan through telephone No.[protected] has not been working for the past 14 days. Complaint with BSNL office, technician, not responded. This is not the 1st problem being faced. The internet connections are not working for more than 10 days every month. I became tired after having struggled with BSNL authorities. I have been paying waste bill for the broad band connection not working properly. So, I want to get terminated my connection. The Hon'ble Consumer Court may kindly be pleased to take action against the concerned authorities and my broad band connection may kindly be arranged to be disconnection since I don't want to be a victim among others by the worst BSNL service.
Thanking you, Sir,

Vinayagam Pillai K,
Mobile: [protected]