Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I use a broadband connection no.[protected], the same is not working since 22/08/2013, I have lodged several complaints through all their modes of resolution, I have even visited their office for the same but no one is listening to it and I find myself helpless and I have no other option but to quit BSNL as its service is very worst Regards Chhamendra Pathak [protected]

SIr,

I am having two lines the No is[protected] & 2650153 in Coimbatore Narasipuram village. The line is giving from Alandurai exchange. It is belong to Kovaipudhur circle. The line was not working last 15 days. I was reporting my compliant through your toll free No and also many time I spoke with local exchange people, JTO Thondamuthur, Assistant Engineer kovaipudhur and divisional engineer Kurchi. Till date I didn't any solution. But the pathetic bsnl officers closed my compliant without correcting the line. Whenever they closed the compliant, immediately I register again and again. But they continued to close my compliant. Is it good customer service? I never see anywhere like this type of pathetic service

So I am expecting you to get a proper solution at the earliest at least from you.

My compliant Docket No is [protected], [protected], [protected], [protected]



Thanks and Regards

Sivakumar

[protected]

BSNL Bhubaneswar has made arrangements for payment of landline bills at local post offices. My bill No.[protected] dtd.[protected] for my telephone No.[protected] was paid at the local post office (PIN 751015, receipt No.B 433) on the due date[protected]. It has not been accounted for until[protected] and my BB speed has been reduced from 4 mbps to 512 kbps today and my phone is likely to be disconnected soon. Calls made to 1500 or 165 were not picked up by any "Customer care executive" on[protected]. Even calls made to the mobile of AO Mr. Sarangi were not answered. Disgusting experience. Will the BSNL Bhubaneswar authorities please take note of this and correct the things?

Following SMS, unsolicited, is being received frequently, despite registering DND with BSNL

quote:

Now or never

Weight loss competition - Open to all. Pay Rs..1000 ( monthly basis) get Rs.6000 worth free+win Gold Coin


Unquote:

FitnessOne Sim @[protected], [protected]

Received
01:52;m today from [protected]@Weight
(not available)

I took a Broadband connection from BSNL 6 months back namely BB-950-ULD-COMBO-MONTHLY_R and have been suffering since than. The person asked me to pay Rs. 500 for the connection and when the 1st bill came, there were huge connection charges etc amounting to about Rs. 3000. After I paid them I realized that I am not only fleeced by them but also I have registered myself for the poorest services in this country.

The speed which comes is about 10 KBPS which is the fastest during the connection. Anything you want to see on the internet, you need to wait for hours. Even the 3 G connection on my Vodafone connection runs faster than the BSNL Internet connection.

I have lodged several complaints and spoken to them but to no avail. They work like our government. I would like to lodge a formal complaint and if there speed cannot be made faster, I want a refund of all money paid by me till now as I have not received the services promised by them.

My customer ID is [protected]

Thanks,
Rajiv Nandwani

hi I was recharging my bsnl mobile no. [protected] on 27 Sep 2013 for 22 INR through online portal bsnl with reference no. 053551 at POS [protected] for validity extension .the amount has been deducted from my bank account with above reference id but not yet credited into my mobile no.please investigate for it for me . it happen frequently on portal bsnl website .. Regards M Shangreichui

hi I was recharging my bsnl mobile no. [protected] today on 2/10/2013 for rs 50 INR through online with reference no. 172239 at POS [protected] .the amount has been dedusted from my bank account with above reference id but not yet credited into my mobile no.please investigate for it and is ther anyway the amount to be credited into my mobile no. it happen frequently on portal bsnl website want to know the the reason t for this error.when call to customer care they told me to wait for 24 hrs but never credited why it is?. Regards M Shangreichui

my bsnl number is [protected]
in this number i recived many unwanted phone calls and sms this is disturbing me i dont want to recived any phone calls or sms from this numbers:- [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. plz kindlly accept the my complaint and block this numbers.
thank you

I have been facing network issue of BSNL in bangalore since one month after I ported to BSNL. The network shows full in phone, but when called it says "The Number you have called in not reachable". I have Ported to BSNL from Airtel on 22 August 2013. I have been repeatedly calling customer care for the issue. But every customer care agent gives a false promise that we will rectify in two days. My last complaint number is 3I30KT385746. The customer care agents are very arrogant, not helpful at all. I need the issue to be rectified as early as possible or at least get me an option to port out of BSNL immediately.

I am holding the BSNL mobile with the number[protected]. Since I have lost the mobile on 27/9/2013, I have appoached the BSNL customer care at Adayar, Chennai-20, reported the matter and got a duplicate SIM at a cost of Rs.100/- But to-day I am getting a message that SIM card registration cancelled for the duplicate SIM and no net-work coverage. Can You please guide me?

My landline connection[protected] in the name of Mrs. Gail Manuk, is not working and the instrument provided does not work. You cannot dial, as some of the numbers do not work. I have been repeatedly asking the person who comes to restore the line to give me a brand new phone but he does not want to listen and insists on me using the instrument he has provided me with. He hints that if I can pay then he will be able to provide me with a brand new phone or my choice either display which will cost around Rs. 1200/- or the ordinary phone withing Rs. 1000/- I have refused to pay as BSNL is supposed to provide if the instrument is faulty.
I have two children, one being a heart patient and an old mother and very sick aunty. I am unable to keep in touch with them over the phone and they are unable to call me as the instrument does not work due to the numbers being defective on the phone.
I urge you to please take action and look into the matter urgently and restore my connection and please replace my faulty instrument with a new phone. Thank you.

Dear Sir, I am one of the subscribers of BSNL post paid land phone (wireless) connection ([protected]). It is very disappointing service we are getting form BSNL. Each time we report a complaint related to telephone, instead of suggesting an amicable solution, officers simply advice to surrender this connection if there is any grievance and don't tell to us, we are helpless. They are not at all bothered about customer voice/ service. Now I came to know the way BSNL losing its customers. We requested to replace the telephone due to several reasons (Battery complaint, charger complaint, Display complaint, Signal complaint) repeatedly @ our exchange (Valluvambram). They will hold our connection and phone 1 or 2 weeks and will provide another old phone surrendered by any other customer. Again phone will be complaint with in few weeks or months. At present also my connection is out of service due to same complaint mentioned above and I have returned the phone requesting replacing the same. this time also we got reply from officers. pls note i have registered a complaint @ BSNL online portal (http://mis.bsnl.co.in/pgs/internet/regninfo.asp?dktno=KRL/CO/2013/16874), Docket number is : KRL/CO/2013/16874 till now nobody responded

Sir, as my telephone became dead on 19 sep 2013, so I complaint it through automatic route on 21st of same month (complaint no. [protected]), again also continusely through manual complaint authority but in place of redressal till date no steps were taken by them...In place of taking my complaint seriously they are just passing it on next day by saying that your problem will be solved tomorrow, each time when I was complaining...sir my hearty request to you. Please take tough action, as I have full faith on your service and on the Indian law...

The Broadband service in our Office premises is severely affected and on an average more than 10 times in a month the connection remains either unavailable or get disconnected after a brie[censored]sage. This situation is continuing for more than one and half years and the situation remains ok for few days following a telephonic complaint to the SDO(BSNL-Patna) located at Koorjee More. We are looking forward a consistant service and solution from BSNL-Patna regarding this (our telephone no.[protected].

Dear Sir I am Krishna Roy, My Ph No[protected], Add-104/5 kanta Danga village Road, Pin 743129.My lanline out of service For long days.My docket No.[protected], dated 07/06/2013.My phone connected today 17/7/2013 2.30 P.M Phone is out of order 5//6/2013 & Docket 7/6/2013 & ph Connected 17/7/2013, But current ph bill is 1/6/2013 to 30/6/2013, amount is Rs . 150/- (Full rental charge) 1/7/2013 to 31/7/2013, amount Rs. 173/-(Full rental charge) 23/8/2013 te Aug er bill 173/- taka paid korlam late fee 10 taka somet..Aamar ph 17/7/2013 te connect hoye o full rental charge dite holo. 19/9/2013 te sept er bill 197/- taka paid korlam late fee 10 taka somet. July r aug er bill rebate hoye correction katodin a hai, R amake katodin late fee (jeta 10+10 diyechi ) diye jete hai setai dekhar. Thanks & Regards Krishna Roy PH:[protected],[protected]

I took brodband connection [protected] in oct 2012. since then brodband not working properly, after one monthnet statred, after alotof complaint, but not working prperly, since last three months not connected a single moment, I complaint onlije and ofline both, but bsnl not take any action. I paid bills regualrly, in almost 11 months only 2 or 3 months borodband working.

I recently raised new connection request through BSNL Udaan portal 1. No response from sales person even 2-3 working days after launching lead 2. Finally customer (Myself) contacted sales person, they don't bother at all. 3. Sales person said not feasible to give connection because no set up line in my area and at least 5 new connection request from same area should come to set up new line, even though my address area covers famous part of Chinchwad i.e Bijali Nagar. They refuse to provide connection. 4 My complaint is why should customer should suffer if no set up line in particular area 5 If BSNL require 5 new connection request to set up new line, how one can think of getting BSNL connection 6 how do BSNL track consecutive 5 new connection request from particular area If BSNL set up line then only people can think to get connection BSNL should set up line, so that not 5, 50 people can apply for connection.

I was having issues with the BSNL Broadband Service so informed them to disconnect the service but no one seems to provide proper information on how to disconnect the line and is just passing the bucks, So would you request you to forward this information to the right team or department so that the needful can be done.

I, Bidhan Chandra Biswas, Madhyamgram, BSNL CDMA Data card No-[protected](EVDO)in the district Bidhannagar of calcutta telephone circle, observing, since last seven days, the signal of my data card (EVDO) has been very much fluctuating with loe signaling, even maxm. time the signal tower not available. For that I am unable to connecting internet and not fulfiling my required job. My internet requirement is very much suffering.This time also tried to lodge this complain in the bsnl.sparshindia.com/complaint portal but not submitting and also So many time trying to lodge & submit this complaint but not docket no.giving nor submitting by that bsnl portal.Is it one type of avoiding or not taking the complaint?

Hi, I had applied for mobile number ([protected]) portability from BSNL to IDEA on 9th of August. And for the same I have shared my docs with representative of Idea Cellular Ltd. But, later, I came to know from representative of Idea cellular that my portability request has been rejected by BSNL with reason as "Porting code does not match the DNO allocated". The UPC ID used was "BZ125552". Later, representative of Idea Cellular told me to apply with new UPC ID and hence I have re-submitted my request with UPC ID code ""BZ426514" generated on 24th August. But, this time too BSNL rejected my request with reason as "Porting code does not match the DNO allocated. I have also raised grievance No. DOTEL/E/2013/22142 on "www.pgportal.gov.in" but this also they have rejected my application with same rejection reason. Request you to kindly look into this matter. Regards Vijaykumar Jadhav