Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i m a sensible citizen of ahmedabad. I m using bsnl networks for landline services. we are prefering your services from more than 10 years. there is no problem from your side but from last one year we are suffering from the accecibility of our telephone bill... we were living at vasana itself where there is a plan of " lo karlo baat". our oldert land line no was 26606765.we have shifted at paldi last year. the probem is only that the plan of " lo kar lo baat" is active by your accounts and by your side. but still we dont have any benifits over it and our bill is charged as per like that there is no plan activated on it. So bassically we required the benifits of the plan . according to our bill it shows that the plan is activated but in amount due to there is no benifit of plan n thats why we are paying more ammount.. We only required that the plan "lo kar lo baat" to be activated.Due to your company's misunderstanding we are paying the more ammount than the actual price. we have complained for that many times. my father who is 75 years old; has also gone to your office located at vasana for 5 times as well.. they are also accepting that there is a fault by the companey 's side but still no actions is to be performed by your side.
we also have complained on 12th june 2013 about this only problem and they accepted that the plan is going on but there is no benifits we received by it. we are suffering from this only problem till 1 year n no action is performed by your side.as a customer of your company we want justice over it.it is not at all good for you n your company that your customers have to complain for so many time over a singe problem and your company is dull enough to solve the problem. the acesss amount which we are paying from 1 year ; we want its reward. we have complained many times over it n there is no action performed by your side .so we want the access amount back which we are paying from 1 year as well . and we also want this plan to b activated. i am providing you the necesary details about our currnt account .
Mehta Amichand Manilal
acount no :[protected]
customer id:[protected]
lend line no : 26650165
we also gave a written complain on 12th june 2013 at your office located at vasana itself and they also accept that there it is company's fault but still no action is performed over it. please kindly have the actions over it within the 7 days or els we will go to the consumer cort and you are also informed that whatever the expences we have to put over it; you are the only who have to pay us that also.so kindly have a look at this problm and solve it within a week. It is the only that we have paid for the plan and we are not receiving the advantages of it.So kindly solve our probem or els we will go to the consumer cort.

I am bsnl customer since last 20 years almost. I along with atleast 300 other peoples with bsnl landline phones in our area having trouble that our connection is cut-off since last 15 days. In last month our connection were cut-off for almost 3 weeks (21 days). Every month we are out of bsnl service.

The main reason behind this prolong cut-off is that bsnl has laid down the telephone cable having 400 pairs of connection were theft periodically several times in last 1 year. Its almost 5th to 6th time the cable is cut down in 1 year. After every cut down of cable bsnl service goes down for atleast 15 days.

Although it is matter of 3 days maximum to repair the cable. Everytime bsnl done the cable repair in the manner that it is very easy for any person to cut the cable. We told several time to the local bsnl exchange that please provide the good solution for cable cut but always they provide poor and average maintenance work for that and say that what can we do for that.

If you inspect the site where cable always cut theyn you also will also recognize the quality of service the cable repair, as it is only 3 feet below the ground level in rabbani military ground near the nullah.

The cable theft occur just after 8 days after repairing the cable. They say they were also lodge a FIR for the theft since last 1 year but all in vain as it is done almost every month now and police have nothing to say.

Our locality customers most of them are bsnl broadband user are now planning to remove the connection and broadband service from the bsnl and opting for other private services for their telephone and internet needs.

Please look into the matter as we are very dissapoint regarding this matter.

Bsnl staff is also very lazy on the issue.
Please do the need full.
Thanks

sir,
i register to http://selfcare.ndc.bsnl.co.in/irj/portal with my
customer id
cust_id :[protected]
and still does't receiver username and password.,i tried 1504 help line number but no response,So i can't check my broadband usage without this account .send me quickly send usrname and password. for this
customer id. at the e-mail address [protected]@gmail.com

Good Morning,

My name is Jubin Sebastian and I reside at Bhosari, Pune nearby the BSNL Bhosari branch. I have been facing severe horrible problems with the landline and BB especially BB services since I have taken the BB services last 6 years ago. I have still not come across any sort of resolution till today.

I have taken a BB plan of 499UL and earlier I had a plan of 750UL home plan, but the day i had taken I am facing issues with the ADSL/Modem link which drops at every instant very frequently which causes trouble in accessing the internet. Each time I need to repeatedly connect to the BB or redial the connection. Due to poor service, several times I had to disconnect the service or downgrade the plan just to save money rather than wasting on such blunder monthly service. Several times, a line man from BSNL comes and visits the site, he resolves the problem for couple of days and then its again the same. If you check with the complaint ID, you will get ample of complaints from my LL-[protected] even that the BSNL employees are very much aware of my number too but still no proper response. Thousands of times, I have visited the office to lodge a complaint and also met some officers like Mr. Kathrki, Mr.Singh and even Mr.Habbu but as expected the same.This is highly not accepted or expected from an ISP (India's largest).

I too work for Tata Communications, but we never provide such horrible services to our customers since i work as the L2 voice engineer. Its simply because BSNL is a Govt office, the people out there are working so badly.

Please this is a request and kindly educate your engineers to check with all the connectivity or ADSL modem and other parameters for the link issue. Awaiting a proper and firm response from your team. Regarding any queries, you can contact me on my email-id:- [protected]@gmail.com / jubin.[protected]@ymail.com.

Regards,
Jubin Sebastian
Apte colony,
Bhosari, Pune-39
Maharashtra

I am an old lady aged 70 years leaving with a mentally retarded son. My telephone Number[protected] is dead for the last one year although I am paying telephone bill regularly excepting last bill. I lodged complaint with telephone exchange which shows that my complaint is assigned to Telephone Engineer .

Please look into the matter

Swapna Roy...

To,
Bsnl Office agra

sir/madam

mera landline number [protected] h es par atleast (10-11 mon) se bsnl broadband conection lag rha h lekin sir ab mai agra se bgar ja rha hun to ese kon use karega so sir /madam ese disconnect kawana chahata hun only broadband disconnect hona chahiye )
nu chalu rahana chahiyre .

thank you (suraj singh)
date 13/8/13

We have applied for a new connection and got it connected. The connection was for using broadband internet connection. Since our connection, we started getting problem in interruption free service. Most of the time the connectivity is so poor that it is difficult to perform any work on internet. Every day we call the service provider and he visit and give different explanations. But the reality is that we are not getting the desired services.br...

Dear Sir/ Madam,

This is to bring in your kind notice that i had disconnected my wimax connection number[protected] months back . i have given my application at Rialto chowk office. i also cofirmed about disconnection of my wimax connection but yesterday i received email that my bill is due and bill amount is Rs.258. Kindly check it otherwise i have to move to consumer court for such mistake.
i hope for a favorable response.

Thanks and Regards
VARUN CHANDOK

My BSNL land line phone[protected]with associated Broadband connection) is not working for the last 15 days. Complaint was lodged through phone and despite repeated reminders BSNL is careless for the rectification of problem. BSNL complaint registration facility does work to generate a complaint. When talked to BSNL officials at Rawatbhata BSNL office, vague assurances are given every time and it has not been attended even once. Due to poor mobile signals I am unable to use a wireless device for internet access. Many of my important transactions and communications are hampered due to negligence of BSNL.

SIR,

I LOST MY SIM CARD AT DARGILING. MY MOBILE NO.WAS [protected] . I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. BUT THE BSNL OFFICIALS SAY THEY REQUIRE A COPY OF FIR. ONLY FOR BLOCKING A SIM CARD, FIR SHOULD NOT BE INSISTED UPON. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY.
my temporary mobile no. is [protected]
I AM ARMY MAN .

Dear Sir/Madam,
I want to disconnect my landline with phone number [protected], as I am not getting the proper service and has to pay monthly bill without proper service.The telephone line is out of order always and I have to pay every month bill wihout using. .
So plz check my account and disconnect my landline connection and inform me accordingly.

Thanks and regards,
Kishan singh rajput
[protected]
ahemdabad chandkheda
382424

I just thought i would share the difficulty I had regarding an error in my phone bill. The entire incident was tiresome and further complicated by an uncooperative commercial officer. My experience could possibly help someone who is in a similar situation. Well here goes...

I had applied for a change of internet plan from a limited to unlimited plan (which cost about 750 rs). However at the end of the month, the bill amounted to 50000+ rs.
When I went over to the commercial officer he asked that my letter be presented so he could ensure that I hadnt made an error (I had neglected to take a xerox copy of the letter for myself). The peon brought over the letter and I could see that I hadnt made an error. In fact, the commercial officer had struck out my request and made a correction which resulted in my being given a LIMITED plan. To his credit, he didn't dispute that he made the change (he had signed for the change). He did however insist that I pay the full amount (50000+ rs.)
This was the start of endles trips to his office, pleading with him to reconsider. Wanting to not antagonize him, I remained deferential throughout and kept pointing out that I did nothing wrong.
I considered Consumer court but it was overly cumbersome (multiple visits to the court which my job wouldnt have permitted).

Finally, a helpful official from the Accounts department came to my rescue.
On his behest I filed an official complaint letter and submitted it to the C.O (this time I took a copy) and to the accounts dept. When a matter is under complaint BSNL cannot make an automatic deduction from your bank account. Neither can they stop the internet service.
I stopped my visits and calls to the CO. After 2 weeks he began calling me back and offering rebate schemes. I held firm and refused to pay anything more than the original amount (rs. 750).

After 2 months the matter was sorted out. He apologized to me. I paid the amount that was due and the issue was finally closed.

FYI, I have heard from friends of mine that had mistakenly ordered the wrong plan and then were charged for excess usage. In their case they had to pay the full amount (in one case rs. 1,50,000).
My matter was resolved quickly only because the error was on the part of the CO.

Dear sir,
I am a BSNL mob subscriber with mob no [protected]. For last 5-6months in my phone value added services astrology services,Jokes have been activated by the company without my consent. Per month Rs15 for astrology and Rs 15 for jokes is being deducted. Last month 15/-has been deducted last. I tried to contact customer care by dialling [protected] and 198, but call does not connect to customer care executives. Unlike other private operators BSNL does not publicise its grievance redressal mechanism widely and hence unknown higher authority mail id. Hence I have no other option but to knock at your door after vain attempt calling to customer care line mention . Hence I request you to kindly take necessary action so that my all value added services are deactivated and money be refunded as deducted illegally. I further request you to kindly request the company to provide its step by step customer grievance redressal e mail id for further help. With regards Yours truly
Namita Mondal Mob-[protected]

sir,i am using this bsnl sim for 11 years yet i am not having any cheap calling rate plans.Please give benefits for using this sim for 11 years please activate bsnl to bsnl and bsnl to other networks 10paise/min.If you did not activate it then i will port my number because aircel is giving benefits and offers for the old customers who have been using the aircel sim for 5 or 6 years they have activated 10paise for all networks.So i request you to activate this plan.I assure that if you activate i will be very happy and i will tell others to use this sim.so please kindly activate it.

Dear Sir,

I've registered for shifting my landline within Bangalore which has crossed 5 months and only thing they did is provided me the new no. in paper and further no action has been taken to provide the connection till date. And every time they give some lame excuses.

My Old No. :[protected]
New No.:[protected]

Regards,

Sreedhar, Av
[protected]

I HAD TAKEN BSNL WiMAX CONNECTION FOR MY INTERNET SERVICE WITH BSNL. EVERY MONTH BSNL CHARGES HEAVILY AND STOPS THE SERVICE WITHOUT ANY INTIMATION . WE GET THE RECONNECTION ONLY AFTER REPEATED REQUESTS THROUGH OUR LOCAL BSNL OFFICERS.

LASTLY WE HAD OPTED FOR BUWI UL 1999 PLAN IN WHICH WE CAN USE WITH ANY NUMBER O[censored]SERS AND WITH UNLIMITED DOWN LOADING FOR A FIXED MONTHLY RENT OF RS.1999. BUT BSNL HAD AGAIN CHARGED AROUND Rs. 10500 for the month of july 2013.
MY CONNECTION ID IS TB10000880.

I am regularly paying my BSNL landline telephone bill through ONLINE PAYMENT system of BSNL.
since last 2 months ,I am not receiving my landline phone bills,yet i have paid latest bill of July,2013
I have all payments receipts with me of all the paid bill,I have made complaints to BSNL customer care cell so many times ,but all in vein,they all have habit to pass the complaints to another hand,not to resolve the complaint

IN refrence of cug mobilen no
I am working in up jal nigam moradabad as a junior engineer . i have allotted a cug sim no [protected]
which is issued by bsnl office lucknow on date 25.06.2013
reciept no lkw[protected]

but thisduplicate sim not activate upto now pls activate this sim

thankyou

the recharge RC 399 gives 900 Min as per the information from the website today that is 08/08/2013 when i recharged through online 2G/3G voice pack but after recharging i got only 375 Min on-net and 375 Min off-net when i called up customer care they hanged up my call and i cannot connect to bsnl care using my number [protected]. later i called using other number the information is that they will change in the website later, and its problem from the customer they say that "sorry for the inconvenience caused to you we cant do any thing" . see how bsnl people are playing with customers.

I recharged my mobile from www.freecharge.com
Order Id: FCVW[protected] Recharge Date :[protected]:28:45.0
Recharged No. :[protected] Operator :BSNL

Transaction details You earned Amount paid
1. Mobile Recharge for [protected] Rs.100.0 Rs.100.0
2. (0) Coupons worth Rs.0 Rs.0
No INSTA coupon(s) sent on [protected]@yahoo.co.in
No PRINTED coupon(s) sent at your address
3. Handling charge Rs.0
Total Rs.100.0 Rs.100

I got all these details but my mobile havent been yet recharged.