Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

This is to complain about the telephone bill for my postpaid connection ([protected], account no.[protected] dated 04 may 13 amounting to Rs. 44524/-. I have a best value plan of Fixed Monthly Charges (FMC) 700 Rs. Which provides me a free data usage of 6GB and any data usage more than that at 0.10 rs/10 KB. Voice charges are above these data charges.

I checked my data usage during the month of April, it was approximately 1.4GB, well within my free data usage and Voice charges were about 560 Rs. Accordingly my Bill value should amount to about 1200/- Rupees. Whereas I have received a bill of 44524/- rupees.

It may be an automation error, thus please have it checked and corrected and also please forward me an itemized statement explaining the charges amounting to such a high value on my email id [protected]@gmail.com. I am presently out of station for professional reasons hence I would appreciate all communications through email for an early settlement of billing dispute.

I have repeatedly tried to call customer service and tried to write to various BSNL email ids taken from internet but BSNL has responded to my calls and emails as well. Today 06 may 13, I placed a direct call to JAO, Asseelamata BSNL office regarding excess bill. He replied with least concern and furnished no details or explanation towards my plan vis a vis data/voice usage. Needless to say, I am quite frustrated.

p.s. i am uploading a snapshot o[censored]nbilled usage showing 1.3GB data being charged excessively high.

bsnl wimax was giving amazing speed in november whuch was upto 5 mbps but now it is giving speed of 600kbps-1mbps. we are realy dissapointed of this and thinking to disconnnect our bsnl wimax conection. they have reduced the speed 1/4 times the speed which they gave in november . we used to download 5gb file in 2hrs but it take 2 hrs to download 700 mb file so dissappointing .bsnl has reeduced it's speed without giving any notification to us

sir ,
I am using bsnl bb for a long time my telephone numb being[protected] in d name of kalpana pathak, their service was never good, i used to encounter problems every week but atleast d exchange people were kind enough to give calls., but recently i am facing a strange problem, the link keeps blinking and only establishes after i hv disconnected the phn that too not for long , their webpage doesnt open , it shows server cant be found , after several tries 1 0r 2 webpage does open, i hv docketed several times but they hv been removed without d prob being solved , i visited their exchange 4 times and everytime they tested d modem and said its k....go home their is no problem....i hv evn recorded d situation on my mobile cam and i intend to show them as well....i am encountering this prob over a month ......the bsnl authorities asked me to check d line....i hv made a docket at 198 for landline checking....its been 4 days and no reply from them as well.....i hv even pinged my line at there is almost 4% loss.......sir plz kindly look into ths matter.

My self Amit Goswami. Mobile no:[protected]. I take a Bsnl prepaid SIM,
[[protected]](2G), From Bongaigaon Telecom Circle. And latter on I converted my 2G sim to 3G and I have paid 59 Rupees, for the 3G SIM. But I never got 3G speed. I have called BSNL CC. several times, but they Told me that this problem occurred because I recharged Pay per second Plan to reduce my call rates. And about 1 month before they advised me to Recharge with the 51 Data FRC.,to avail the speed of 3G. I tried plenty of times to Recharge the 51 FRC from easy recharge and from BSNL PORTAL, but It shows Error Voucher. And now Am calling 1503 to ask why the Recharge not happening, But the Cc agent does not Pick up the phone. So, finally I want to clarify that I need 3G speed with 3G vouchers on my 3G sim. So, I need a Solution.

Thanks & Regards,
Amit Goswami,
Dist: Bongaigaon, Assam.
PIN: 783380.
Mobile no: [protected].

Dear i bhavesh ganeshwala having a penta tablet with only charging issue. So it is in warrenty. I gave my instrument in surat P C Point which is bsnl penta service center at the date 16 march 2013 with complain no. PENSER0033702. My main concern is that my instrument was hold with him by 20 days. That after they delivered it delhi on 4th april. Than i asked on 4 th may they gave me answer that yet instrument does not work. And yet they give me time at least 15 days. For only charging problem.
Customer service phone no. - [protected]

I purchased a bsnl penta tablet on 19/3/13, but the tablet stopped working within 10 days of purchase and when contacted with the responsible authorities regarding the replacement of the tablet no action was taken.
Finally i submitted my tab at a service centre(B.L.Electronics) in Indirapuram(ghazhiabad)on 13/4/13 and was assured that necessary action would be taken within 15 days.
But now its almost 20 days and and i am not receiving any proper response from the service centre people and also they registered my tab with someone else's name. I was not even provided with a proper job sheet regarding the submission of the tablet.

BILL INVOICE NO- 671
REGISTRATION NO- penoff0025502
PERMANENT REGISTRATION NO- penoff25502
TICKET NO- 38978

It would be kind of you to take the necessary action.

UPENDRA KUMAR
upen.[protected]@gmail.com
[protected]

My Mom is using BSNL No. [protected] . In that number , the caller tune service was activated automatically and money deduction process goes on month after month. I tried to call the Customer Care Executive a lot of times, but nobody picked up the call . Finally i managed to deactivate the service , But didn't get any Money back . I never wanted to set any such things, which i think was the carelessness of the executives in BSNL. I want the deducted amount of money back if possible. Please look into the matter as soon as possible . Thanks !

my landline phn no ([protected]) is dead since last 20 days...a complaint to this effect have already been booked at SDO rural(phones) jhunjhunu. wide registered book receipt no. 143 dated 16-april-2013. but as on date no action taken by the consunt department. may i hope will you take some action to reapair my said landline phone...

thnking you with best regards....

My Telephone number is 23457162 in the name A.Chandrashekar.Please deactivate Hungama games and free songs facility and refund the deducted amount. This problem is from dec-2012 and an amount of 347/- is been charged every month... please deactivate it immediately

My father using a BSNL mobile connection No. [protected]. This mobile service provider automatically activated various Value Added Services and renewed automatically even after giving request to deactivate the VAS service. I had tried many times to contact the customer care executive via phone, but after almost 2 hrs of holding the line they did not respond to the call.

I had cancelled the below phone connection almost more than an year ago (I had returned their equipments to BSNL exchange got a attestation from them, went to their billing center (main office) gave that attestation to them, waited for 3 hours, wrote a cancellation letter, filled up their cancellation form, made the final settlement). But today I received a bill from BSNL stating that I have pay 14 months rental. Why those bills were not sent monthly ?

Account Number : [protected]
Phone Number :[protected]

I had recharged with Rs. 200 as Topup frm [protected] on 30 Dec 2012 at 19:18:03 hrs.PF.Rs.0, ST: Rs.22, Net Amt Rs.200, Bal : Rs.211.1 , Ref . [protected].

But, due to system fault, I could not get the credit of above recharged amount till date, even after repeated complaints telephonically and in writing also. I had lodged several complaints with CCE as well as BSNL Rangiya/Kamrup in writing . Nothing has been heard from BSNL so far.

Please afford credit of Rs.200 to my existing mobile no. [protected] immediately.

Ved Prakash Pandey
contact no. [protected]

sir my balance will be deducted several times during recharge through bsnl portal site but no refund will be given approx rs 600 will be deducte from my saving account but neither my balance will be refund by bsnl portal nor i got the recharge amount.
my id on bsnl portal is -giashutosh
my contact no is -[protected]
and i attach the transaction detail of recharge through bsnl portal.pl help me as soon as possible;

Respected officials

I am Mumthaz from kerala (Address - kattuvila, parayil, edava (po), PIN-695311). Im using landline of BSNL no[protected], for the last 10 years(around), but i am very much dissappointed with your service. I am already register my complaints several time in the complaint register book ( Edava- out let). unfortunately i cant register complaint through online yet, this was the only fault from our end. You can check the details of our connection if possible, last one year almost 180 days it was not worked, service man deliberatly delaying the complaint for bribe. Please take this complaint for high priority and kindly do the need ful asap.
Please warn the service men about bribe also. This was the very polite request from Ur VERY VERY DISSATISFIED CUSTOMER.

Regards

Mumthaz
C/O Jaseem. A
Kattuvila
Parayil, Edava-695311

Mob.[protected]

I am unable to make any international call with my new SIM of BSNL. Every time I receive a response, that your international calls are barred, kindly contact customer care. In opposite to this, the customer care do not even pick up the call and answer. They will switch on the advertisement, and will continue, until you put your phone down.

Anupam Prakash
Mobile Number- [protected]

My land line No:[protected] is not working for the last 1 weeks, already complained in the telephone exchange many times, but not yet take any action from their part. I am working in Saudi, and i can't able to contact my family for the past two weeks. after clearing this problem i want to take broadband connection also.every time our area connections have the same problem. please this is very urgent

Kindly takes action against my complaint.

Please deactivate Hungama Games On Demand with immediate effect. This was unsolicited service thrust on me by the marketing personnel. Also please refund an amount of Rs 49 -00 billed to me for the billing period 01/03/2013. I have never used Hungama Games On Demand and do not need this service any more: Dr H.Ganesh, [protected]@yahoo.com, Landline Number[protected]

Hungama Music On demand was thrust on me by your marketing personnel. Please deactivate Music On Demand with immediate effect. Landline number[protected]. Also ensure that the billed amount of Rs 149 -00 for Music On Demand (for the Bill Period 01/03/2013 to 31/03/2013 )is immediately refunded to me. I have never used this service and do not need it any more - Dr H.Ganesh, [protected]@yahoo.com

I am a BSNL prepaid customer . My mobile Number is [protected]. The service provider is charging money for various unsubscribed services (Bollywood gossip, cricket etc) for the last one and half years. I am not subscribed cricket service but charging Rs 15/- for every fifteen days for the last one and half years. I contacted customer care for stopping these services. Thereafter I have received SMS stating that my complaint has been accepted. On 30/04/2013 a sum of Rs 20/- has been deducted for Easy Vault phone backup service without sending any request for the service. The service provider is unnecessarily stealing money for various unsubscribed services repeatedly. Hence my request is to refund the amount unnecessary deducted from my mobile account and re-credit the same in my mobile account and stop all the services activated on ibid mobile number without my request.

My land Line Number[protected] is not working since 3 weeks. Complaint at Local office is registered. I personally called Officer Mr Dange. He said He will send the technician. The technician arrived once. No result. Telephone is still not working. No I will get the bill of my phone which I have not used. Kindly look in to the matter.