Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,

I can't able to connect Internet for last two days, if I try to give a complaint BSNL staff redirecting to some other contact no and creating big chain but no response from any body. After several try one person gives response saying Server is down will be down for next 3 or 4 days.

If Internet service is not available for whole month then why are you asking for Fixed monthly payment instead you can collect variable monthly cost for number of days serviced.


BSNL Service is always poor.

Sir,

I'm using BSNL 499c broadband connection...more than 4months I'm facing the problem of frequent disconnection in broadband, but this month it became even worse. Disconnecting happens each and every 2-3sec. I'm unable to access the net itself. The bsnl staffs look after only the land-line issues and not considering about slow connection and this kind of issues. Kindly help me regarding this problem. the SNR ratio of my land-line showing below

What should i do further?

Thanks in advance.

hi i am raj kumar singh
sir maine 7/05/2013 ko apne bsnl number [protected] per 50 rupe ka toup karbaya tha uske bad company ne mere number [protected] ke a/c se 15 rupe debit kar diye costumer care se bat ki to usne bataya ki aap ke number per koi service activate hui hai jab ki maine koi service activate nahi karbai bsnl ne apni marji se hi activet ki hogi meri taraf se koi requst nahi gai kirpiya karke mere 15 rupe mere a/c me cradit karba dijiye
thanks

I am BSNL broadband user few day ago i received call from BSNL about Hungama website. they said this is BSNL site you can play online gaming and download online music but never ask it is paid service and take my mobile no and email id and activate this service. but we never use this service. now they charged RS 200 for every month.So please refund this amount.

hello this is bhaskar ,my landline no is-[protected]

actually i'm activated broadband service at 22nd may of 500rs but actually the bill is 473/- is generated but actually i'm using more than 10days but to generate 473/-
the same issue is asked ccare person his answer is very rediculas please solve my problem .

please solve my problem quickely

thanking you

HAVE A NICE DAY

I had received message in my cell no. [protected] that I had subscribed some schemes which i never did and I will be charged Rs. 5/ 5 day and to unsubscribe I may reply "UNSUB MCSEV" to 56566 I replied but the reply is not going even if i am re-sending again and again after 5 days I got message about the renewal of the scheme and on the same charge. i tried to unsubscribe by sending the message but the SMS is not going.

I contacted the BSNL OFFICE they adviced me to send Message to stop unwanted message "STOP" to 155223 but still it is coming. Kindly solve the problem

D.K.Gupta

Dear Sir,

This is to complain about the telephone bill for my postpaid connection ([protected], account no.[protected] dated 04 may 13 amounting to Rs. 44524/-. I have a best value plan of Fixed Monthly Charges (FMC) 700 Rs. Which provides me a free data usage of 6GB and any data usage more than that at 0.10 rs/10 KB. Voice charges are above these data charges.

I checked my data usage during the month of April, it was approximately 1.4GB, well within my free data usage and Voice charges were about 560 Rs. Accordingly my Bill value should amount to about 1200/- Rupees. Whereas I have received a bill of 44524/- rupees.

It may be an automation error, thus please have it checked and corrected and also please forward me an itemized statement explaining the charges amounting to such a high value on my email id [protected]@gmail.com. I am presently out of station for professional reasons hence I would appreciate all communications through email for an early settlement of billing dispute.

I have repeatedly tried to call customer service and tried to write to various BSNL email ids taken from internet but BSNL has responded to my calls and emails as well. Today 06 may 13, I placed a direct call to JAO, Asseelamata BSNL office regarding excess bill. He replied with least concern and furnished no details or explanation towards my plan vis a vis data/voice usage. Needless to say, I am quite frustrated.

p.s. i am uploading a snapshot o[censored]nbilled usage showing 1.3GB data being charged excessively high.

bsnl wimax was giving amazing speed in november whuch was upto 5 mbps but now it is giving speed of 600kbps-1mbps. we are realy dissapointed of this and thinking to disconnnect our bsnl wimax conection. they have reduced the speed 1/4 times the speed which they gave in november . we used to download 5gb file in 2hrs but it take 2 hrs to download 700 mb file so dissappointing .bsnl has reeduced it's speed without giving any notification to us

sir ,
I am using bsnl bb for a long time my telephone numb being[protected] in d name of kalpana pathak, their service was never good, i used to encounter problems every week but atleast d exchange people were kind enough to give calls., but recently i am facing a strange problem, the link keeps blinking and only establishes after i hv disconnected the phn that too not for long , their webpage doesnt open , it shows server cant be found , after several tries 1 0r 2 webpage does open, i hv docketed several times but they hv been removed without d prob being solved , i visited their exchange 4 times and everytime they tested d modem and said its k....go home their is no problem....i hv evn recorded d situation on my mobile cam and i intend to show them as well....i am encountering this prob over a month ......the bsnl authorities asked me to check d line....i hv made a docket at 198 for landline checking....its been 4 days and no reply from them as well.....i hv even pinged my line at there is almost 4% loss.......sir plz kindly look into ths matter.

My self Amit Goswami. Mobile no:[protected]. I take a Bsnl prepaid SIM,
[[protected]](2G), From Bongaigaon Telecom Circle. And latter on I converted my 2G sim to 3G and I have paid 59 Rupees, for the 3G SIM. But I never got 3G speed. I have called BSNL CC. several times, but they Told me that this problem occurred because I recharged Pay per second Plan to reduce my call rates. And about 1 month before they advised me to Recharge with the 51 Data FRC.,to avail the speed of 3G. I tried plenty of times to Recharge the 51 FRC from easy recharge and from BSNL PORTAL, but It shows Error Voucher. And now Am calling 1503 to ask why the Recharge not happening, But the Cc agent does not Pick up the phone. So, finally I want to clarify that I need 3G speed with 3G vouchers on my 3G sim. So, I need a Solution.

Thanks & Regards,
Amit Goswami,
Dist: Bongaigaon, Assam.
PIN: 783380.
Mobile no: [protected].

Dear i bhavesh ganeshwala having a penta tablet with only charging issue. So it is in warrenty. I gave my instrument in surat P C Point which is bsnl penta service center at the date 16 march 2013 with complain no. PENSER0033702. My main concern is that my instrument was hold with him by 20 days. That after they delivered it delhi on 4th april. Than i asked on 4 th may they gave me answer that yet instrument does not work. And yet they give me time at least 15 days. For only charging problem.
Customer service phone no. - [protected]

I purchased a bsnl penta tablet on 19/3/13, but the tablet stopped working within 10 days of purchase and when contacted with the responsible authorities regarding the replacement of the tablet no action was taken.
Finally i submitted my tab at a service centre(B.L.Electronics) in Indirapuram(ghazhiabad)on 13/4/13 and was assured that necessary action would be taken within 15 days.
But now its almost 20 days and and i am not receiving any proper response from the service centre people and also they registered my tab with someone else's name. I was not even provided with a proper job sheet regarding the submission of the tablet.

BILL INVOICE NO- 671
REGISTRATION NO- penoff0025502
PERMANENT REGISTRATION NO- penoff25502
TICKET NO- 38978

It would be kind of you to take the necessary action.

UPENDRA KUMAR
upen.[protected]@gmail.com
[protected]

My Mom is using BSNL No. [protected] . In that number , the caller tune service was activated automatically and money deduction process goes on month after month. I tried to call the Customer Care Executive a lot of times, but nobody picked up the call . Finally i managed to deactivate the service , But didn't get any Money back . I never wanted to set any such things, which i think was the carelessness of the executives in BSNL. I want the deducted amount of money back if possible. Please look into the matter as soon as possible . Thanks !

my landline phn no ([protected]) is dead since last 20 days...a complaint to this effect have already been booked at SDO rural(phones) jhunjhunu. wide registered book receipt no. 143 dated 16-april-2013. but as on date no action taken by the consunt department. may i hope will you take some action to reapair my said landline phone...

thnking you with best regards....

My Telephone number is 23457162 in the name A.Chandrashekar.Please deactivate Hungama games and free songs facility and refund the deducted amount. This problem is from dec-2012 and an amount of 347/- is been charged every month... please deactivate it immediately

My father using a BSNL mobile connection No. [protected]. This mobile service provider automatically activated various Value Added Services and renewed automatically even after giving request to deactivate the VAS service. I had tried many times to contact the customer care executive via phone, but after almost 2 hrs of holding the line they did not respond to the call.

I had cancelled the below phone connection almost more than an year ago (I had returned their equipments to BSNL exchange got a attestation from them, went to their billing center (main office) gave that attestation to them, waited for 3 hours, wrote a cancellation letter, filled up their cancellation form, made the final settlement). But today I received a bill from BSNL stating that I have pay 14 months rental. Why those bills were not sent monthly ?

Account Number : [protected]
Phone Number :[protected]

I had recharged with Rs. 200 as Topup frm [protected] on 30 Dec 2012 at 19:18:03 hrs.PF.Rs.0, ST: Rs.22, Net Amt Rs.200, Bal : Rs.211.1 , Ref . [protected].

But, due to system fault, I could not get the credit of above recharged amount till date, even after repeated complaints telephonically and in writing also. I had lodged several complaints with CCE as well as BSNL Rangiya/Kamrup in writing . Nothing has been heard from BSNL so far.

Please afford credit of Rs.200 to my existing mobile no. [protected] immediately.

Ved Prakash Pandey
contact no. [protected]

sir my balance will be deducted several times during recharge through bsnl portal site but no refund will be given approx rs 600 will be deducte from my saving account but neither my balance will be refund by bsnl portal nor i got the recharge amount.
my id on bsnl portal is -giashutosh
my contact no is -[protected]
and i attach the transaction detail of recharge through bsnl portal.pl help me as soon as possible;

Respected officials

I am Mumthaz from kerala (Address - kattuvila, parayil, edava (po), PIN-695311). Im using landline of BSNL no[protected], for the last 10 years(around), but i am very much dissappointed with your service. I am already register my complaints several time in the complaint register book ( Edava- out let). unfortunately i cant register complaint through online yet, this was the only fault from our end. You can check the details of our connection if possible, last one year almost 180 days it was not worked, service man deliberatly delaying the complaint for bribe. Please take this complaint for high priority and kindly do the need ful asap.
Please warn the service men about bribe also. This was the very polite request from Ur VERY VERY DISSATISFIED CUSTOMER.

Regards

Mumthaz
C/O Jaseem. A
Kattuvila
Parayil, Edava-695311

Mob.[protected]