Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi, We have given money for internet broadband connection in BSNL office and have been given commitment by BSNL JTO that connection will be done in next 2 days. Its been over 15 days and there is no update. We called at least 20 times to different officers and they keep assuring us with false claims.

Thanks

My landline number is [protected]. I have plan rural600 broadband connection with bsnl. For the month of April, i have been charged with an additional amount of Rs1192, in addition to the normal broadband charges, pertaining to hungama music on demand and hungama movies on demand, which i have not subscribed.Please provide me information on combating such online frauds as consumer of BSNL.

Sir,

Re: Brod band connection[protected]

Please refer my earlier lodged complaint with you, for excess billing, It is for your information that I have opted Plant 525.00 But an amount of Rs. 180 is excess charged by you, so that i have lodged a complaint for adjustment of same, but no action taken by your good self. Even Your department has disconnected my brod band connection, Therefore you are requested to restore my connection and adjust the amount which is excess paid by me.

thanking you,

With hoping an early and favorable action.

vinod kumar verma
87 A sahkar nagar Kanpur

mobile No. [protected], [protected]

My acount is inactive even i have recharged it
i have recharge my bsnl number [protected] today. it has 120.92 r.s balance. bt when i try to call someone i recieved a message your acount is inactive plz refill ur acount before 17 may 2013, , plz plz resolve this problem Please activate my account and inform what I have to do to activate it.

Nitin

TXN NO.[protected], ONLINE RECHARGE THROUGH YOUR SITE TO MY SIM CARD NO. [protected] HAS NOT BEEN SUCCESSFUL, AS IT WAS INDICATED IN YOUR RESPONSE MESSAGE "BANK PAYMENT WAS SUCCESSFUL BUT RECHARGE WAS NOT MADE"
PLEASE TRACK THE PAYMENT STATUS WITH BSNL

DEVANSHU PRASAD

I am using NOKIA1110, well known for not having facility to use wallpaper. but from last two days i.e. from date 13.05.2013 to 14.05.2013 i'm getting a message by 54334 written in that "Dear user, thank you for downloading wallpaper!!! you have been charged Rs.5 for this download!!!"(on14.05.2013, at 18:02:17 from 54334) . and these downloads they shows at time when mobile is not in use.after calling to customer care number 1503, response comes for waiting. they gave option (electronic voice) that their member call back. i opted three times for this option, but they didnt called. my number is charged with rs.5 each day for hiring no facility. today dated 15.05.2013, i called customer service number 1503, they kept waiting for 1hour by saying for 28minutes only and they disconnected the call automatically without any talk. now a days customer care services 1503 are much more busy, and rarely offers services to their customer after making them wait for 1hour. hope i'll get some positive response from indian consumer complaint forum.

My name is Sumanta Seal and I live in Chinsurah, Hooghly. I am using BSNL Boradband service for long time and most of the time, my broadband usage does not exceed the limit set for the plan I used. For the last two months (March and April, 2013) I was billed an excessive amount of high usage charge. It is very surprising because I didn't changed the rate at which I used broadband service. While verifying the billed usage details from BSNL customer care portal, I found a large number of inconsistency there. For example, I saw an usage of around 10 hours (from 02:04:23 PM to 12:03:57 AM) on the dated[protected]. This usage is impossible because I was in my office (at Salt Lake, Kolkata) that time and there is no other computer in my home from which a person can access boradband. I access the broadband service from my laptop which I took to my office everyday. So there is no chance o[censored]sing broadband service by me (or anyone in my home) from 9:00 AM to 9:00 PM in weekdays. The same happened in other dates also in the last two months. In the unbilled usage details for this month, I saw the same thing started happening, i.e., a number o[censored]sage is applied on my account that I didn't used.
It seems that there is some problem in BSNL that some other person's usage is getting included in my usage every month (intentionally or unintentionally) and forced me to pay the amount he/she used. This is really disappointing that a Government organization like BSNL can do such cheating to their consumers. I have tried to log complaint in BSNL customer care portal, but was unable to do so due to some problem in the portal. Every time I tried to submit the complaint, I got the following error "Wrong field values or value types detected in field Summary. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299)
Wrong field values or value types detected in field Description. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299) ".
Please advice what can I do for this high usage charge BSNL applied on my account.

I am not able to speak to customer care of BSNL on any of the below mentioned number.. The call gets disconnected automatically after some time..
Data one Broadband '[protected]'
PSTN Call Center '1500' (in select states)
Cell One all India Help '[protected]'
BSNL LL Service [protected], 198
Thank you.

sir
my service operator bsnl has imposed a caller tune service without my consent against my mobile number:[protected].on calling customer care they blamed me for activation of service.i have been charged rs.42 for the same.company has refused to refund my money.please help me.
thanks,
[protected]@ gmail.com

I applied for shifting of my broad band connection at my changed official residence: Q.No. 2/5, Type: II, Vivekanand Nagar, Ordnance Factory Estate, Katni (MP): 483503 on 01/05/2013. My BSNL Land Line connection[protected] against the broand band connection was provided. No one has yet turned out for shifting for the same. I have approached a number of time to the concerned officer and office.

I was provided Broad band connection by BSNL at my residence. My opted plan is BB-HOME COMBO 900.
The service provider (BSNL) has changed my plan into BB-HOME COMBO 950 in the month of April without intimation to me and charged accordingly.
I have paid the bills accordingly.

Dear SIR,
Our Broadband connectivity is having frequent failures in spite of repeated requests and complaints.The underground cable network and connections thereof outside our premises has not been executed properly.The authority blames the contractor for inferior work.And , contractor never turned up to set right the faulty works.More over the rental charges are recovered even for the period for which the broadband connection is not working.The phone assigned for complaints "198" replies that the complaint has been registered already in case of repeated complaints against repeated failures.This is happening since the authority has replaced overhead service lines by underground cables.Expecting early action to avoid further losses due to frequent link failures.

THANKING YOU

YOURS FAITHFULLY.

Dear Sir Madam
I want to complaint against Mr Navneet Kumar who is sitting in sector 34 BSNL Excahnge Chandigarh for giving me an ITC Card of Rs 110 which was not already expired and not valid.When I reached BSNL sector 34 Exchange Chandigarh Mr Navneet Kumar is saying that I will not change your card when I asked him why he is saying me that I will call the police at no 100 and also saying very rude to me.Please take an action against Mr Navneet Kumar of BSNL Exchange Sector 34 Chandigarh as soon as possible for mentally harrasing and doing fraud and issuing me an invalid ITC Card of BSNL.Thanks
With Regards,
Puneet Pal Singh
Tel-[protected]

i ordered a bsnl penta tab is703c from naaptol.com online.
i got a defective piece which speaker was not working.
i complained in naaptol,penta company.just withn 5 min of recieving the tab.but they just blamed each other and did nothing.
then i sent it t customer care of penta ,they took 28 days to repair it but returned the same defective piece its speaker is not working now also.
and i cant send it to the customer care again and again for months.

Hi, please block the following number: [protected]
I don't which this number is but they have hacked our android app and are sending messages from it almost everyday and are also sending messages form my number to people in my contacts! please block this number or at least provide the details of this number so that at least i can take some actions regrading this as the person from this number is misusing my personal number!
Please help me by considering this complaint and hope to hear from you soon.

Mobile no. [protected] Suresh Kumar Talwar having Jai Javan plan according to which i should get 20 mins free daily on 2 BSNL numbers ( [protected] and [protected] ) but even if am getting message for the free 20 mins it still deducting money from my main account.
Please refund the money deducted against these two BSNL numbers and make sure that as per the plan 20 mins free provided these two numbers and if there is any change in plan please intimate.

call and sms (all) details of my mobile no. [protected]
Respected Sir,

Last month my mobile bill is 712 Rs. so I need call and sms details of my mobile no. [protected] it is Maharastra reason mobile so plz send me my call amd sms details on my emil id
My email id - [protected]@gmail.com

Thanking you
Rahul Patil

sir,
I have made a prepaid BSNL prepaid mobile of Rs220 on 8.5.13 vide no.92989240 through paytm by net banking by ICICI bank the amount was deducted from my balance but the top up balance was not shown in my balance so do the needful for immediate refund of the same ammount.
thanking you
samarendranath dutta

My bsnl mobile no.[protected] and sim no.-89917 55046 [protected] is blocked and required PUK code ,and i am not able to open my no. or sim .so i want a new puk code to open my sim soon. so i request you to take action for this fastly . and reply me on my id [protected]@gmail.com or on ph. no.- [protected]

Thank you
satyendra narayan singh
siwan (bihar)

Dear Sir, I got recently new connection telephone no[protected] in April BSNL connection for broad band internet, my account no is [protected], My broad band plan is Rs 800 and I asked during the connection that how much will be the bill monthly bill amount and BSNL official from sanjay place Agra told that for your plan the bill will be fixed i.e. it will be Rs 850 including taxes and the speed will be 512 kbps, but we received a bill of 1675 for 20 days, so I want to know, why I received this much amount of bill, please arrange to solve the problem otherwise I have to take serious action against the officials and BSNL for this mistake.