Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear SIR,
Our Broadband connectivity is having frequent failures in spite of repeated requests and complaints.The underground cable network and connections thereof outside our premises has not been executed properly.The authority blames the contractor for inferior work.And , contractor never turned up to set right the faulty works.More over the rental charges are recovered even for the period for which the broadband connection is not working.The phone assigned for complaints "198" replies that the complaint has been registered already in case of repeated complaints against repeated failures.This is happening since the authority has replaced overhead service lines by underground cables.Expecting early action to avoid further losses due to frequent link failures.

THANKING YOU

YOURS FAITHFULLY.

Dear Sir Madam
I want to complaint against Mr Navneet Kumar who is sitting in sector 34 BSNL Excahnge Chandigarh for giving me an ITC Card of Rs 110 which was not already expired and not valid.When I reached BSNL sector 34 Exchange Chandigarh Mr Navneet Kumar is saying that I will not change your card when I asked him why he is saying me that I will call the police at no 100 and also saying very rude to me.Please take an action against Mr Navneet Kumar of BSNL Exchange Sector 34 Chandigarh as soon as possible for mentally harrasing and doing fraud and issuing me an invalid ITC Card of BSNL.Thanks
With Regards,
Puneet Pal Singh
Tel-[protected]

i ordered a bsnl penta tab is703c from naaptol.com online.
i got a defective piece which speaker was not working.
i complained in naaptol,penta company.just withn 5 min of recieving the tab.but they just blamed each other and did nothing.
then i sent it t customer care of penta ,they took 28 days to repair it but returned the same defective piece its speaker is not working now also.
and i cant send it to the customer care again and again for months.

Hi, please block the following number: [protected]
I don't which this number is but they have hacked our android app and are sending messages from it almost everyday and are also sending messages form my number to people in my contacts! please block this number or at least provide the details of this number so that at least i can take some actions regrading this as the person from this number is misusing my personal number!
Please help me by considering this complaint and hope to hear from you soon.

Mobile no. [protected] Suresh Kumar Talwar having Jai Javan plan according to which i should get 20 mins free daily on 2 BSNL numbers ( [protected] and [protected] ) but even if am getting message for the free 20 mins it still deducting money from my main account.
Please refund the money deducted against these two BSNL numbers and make sure that as per the plan 20 mins free provided these two numbers and if there is any change in plan please intimate.

call and sms (all) details of my mobile no. [protected]
Respected Sir,

Last month my mobile bill is 712 Rs. so I need call and sms details of my mobile no. [protected] it is Maharastra reason mobile so plz send me my call amd sms details on my emil id
My email id - [protected]@gmail.com

Thanking you
Rahul Patil

sir,
I have made a prepaid BSNL prepaid mobile of Rs220 on 8.5.13 vide no.92989240 through paytm by net banking by ICICI bank the amount was deducted from my balance but the top up balance was not shown in my balance so do the needful for immediate refund of the same ammount.
thanking you
samarendranath dutta

My bsnl mobile no.[protected] and sim no.-89917 55046 [protected] is blocked and required PUK code ,and i am not able to open my no. or sim .so i want a new puk code to open my sim soon. so i request you to take action for this fastly . and reply me on my id [protected]@gmail.com or on ph. no.- [protected]

Thank you
satyendra narayan singh
siwan (bihar)

Dear Sir, I got recently new connection telephone no[protected] in April BSNL connection for broad band internet, my account no is [protected], My broad band plan is Rs 800 and I asked during the connection that how much will be the bill monthly bill amount and BSNL official from sanjay place Agra told that for your plan the bill will be fixed i.e. it will be Rs 850 including taxes and the speed will be 512 kbps, but we received a bill of 1675 for 20 days, so I want to know, why I received this much amount of bill, please arrange to solve the problem otherwise I have to take serious action against the officials and BSNL for this mistake.

BSNL
KOLKOTA TELEPHONE
(Phone not working)
Dear ,
Sir
I am a subscriber of BSNL KOLKATA Telephone.My no. is
26724207 since 9-10 month my phone has problem.I have register many
complain .Ago BSNL authority was replace my set with old one .They told
us new phone are not available it would be function ok .I am facing
same problem till now. I call S.D.E. of Rishra. He told me that he
cannot replacement my phone set and told me to buy from market.

Thanking You

Yours faithfully

Satyanarayan Shah

Hi,

I can't able to connect Internet for last two days, if I try to give a complaint BSNL staff redirecting to some other contact no and creating big chain but no response from any body. After several try one person gives response saying Server is down will be down for next 3 or 4 days.

If Internet service is not available for whole month then why are you asking for Fixed monthly payment instead you can collect variable monthly cost for number of days serviced.


BSNL Service is always poor.

Sir,

I'm using BSNL 499c broadband connection...more than 4months I'm facing the problem of frequent disconnection in broadband, but this month it became even worse. Disconnecting happens each and every 2-3sec. I'm unable to access the net itself. The bsnl staffs look after only the land-line issues and not considering about slow connection and this kind of issues. Kindly help me regarding this problem. the SNR ratio of my land-line showing below

What should i do further?

Thanks in advance.

hi i am raj kumar singh
sir maine 7/05/2013 ko apne bsnl number [protected] per 50 rupe ka toup karbaya tha uske bad company ne mere number [protected] ke a/c se 15 rupe debit kar diye costumer care se bat ki to usne bataya ki aap ke number per koi service activate hui hai jab ki maine koi service activate nahi karbai bsnl ne apni marji se hi activet ki hogi meri taraf se koi requst nahi gai kirpiya karke mere 15 rupe mere a/c me cradit karba dijiye
thanks

I am BSNL broadband user few day ago i received call from BSNL about Hungama website. they said this is BSNL site you can play online gaming and download online music but never ask it is paid service and take my mobile no and email id and activate this service. but we never use this service. now they charged RS 200 for every month.So please refund this amount.

hello this is bhaskar ,my landline no is-[protected]

actually i'm activated broadband service at 22nd may of 500rs but actually the bill is 473/- is generated but actually i'm using more than 10days but to generate 473/-
the same issue is asked ccare person his answer is very rediculas please solve my problem .

please solve my problem quickely

thanking you

HAVE A NICE DAY

I had received message in my cell no. [protected] that I had subscribed some schemes which i never did and I will be charged Rs. 5/ 5 day and to unsubscribe I may reply "UNSUB MCSEV" to 56566 I replied but the reply is not going even if i am re-sending again and again after 5 days I got message about the renewal of the scheme and on the same charge. i tried to unsubscribe by sending the message but the SMS is not going.

I contacted the BSNL OFFICE they adviced me to send Message to stop unwanted message "STOP" to 155223 but still it is coming. Kindly solve the problem

D.K.Gupta

Dear Sir,

This is to complain about the telephone bill for my postpaid connection ([protected], account no.[protected] dated 04 may 13 amounting to Rs. 44524/-. I have a best value plan of Fixed Monthly Charges (FMC) 700 Rs. Which provides me a free data usage of 6GB and any data usage more than that at 0.10 rs/10 KB. Voice charges are above these data charges.

I checked my data usage during the month of April, it was approximately 1.4GB, well within my free data usage and Voice charges were about 560 Rs. Accordingly my Bill value should amount to about 1200/- Rupees. Whereas I have received a bill of 44524/- rupees.

It may be an automation error, thus please have it checked and corrected and also please forward me an itemized statement explaining the charges amounting to such a high value on my email id [protected]@gmail.com. I am presently out of station for professional reasons hence I would appreciate all communications through email for an early settlement of billing dispute.

I have repeatedly tried to call customer service and tried to write to various BSNL email ids taken from internet but BSNL has responded to my calls and emails as well. Today 06 may 13, I placed a direct call to JAO, Asseelamata BSNL office regarding excess bill. He replied with least concern and furnished no details or explanation towards my plan vis a vis data/voice usage. Needless to say, I am quite frustrated.

p.s. i am uploading a snapshot o[censored]nbilled usage showing 1.3GB data being charged excessively high.

bsnl wimax was giving amazing speed in november whuch was upto 5 mbps but now it is giving speed of 600kbps-1mbps. we are realy dissapointed of this and thinking to disconnnect our bsnl wimax conection. they have reduced the speed 1/4 times the speed which they gave in november . we used to download 5gb file in 2hrs but it take 2 hrs to download 700 mb file so dissappointing .bsnl has reeduced it's speed without giving any notification to us

sir ,
I am using bsnl bb for a long time my telephone numb being[protected] in d name of kalpana pathak, their service was never good, i used to encounter problems every week but atleast d exchange people were kind enough to give calls., but recently i am facing a strange problem, the link keeps blinking and only establishes after i hv disconnected the phn that too not for long , their webpage doesnt open , it shows server cant be found , after several tries 1 0r 2 webpage does open, i hv docketed several times but they hv been removed without d prob being solved , i visited their exchange 4 times and everytime they tested d modem and said its k....go home their is no problem....i hv evn recorded d situation on my mobile cam and i intend to show them as well....i am encountering this prob over a month ......the bsnl authorities asked me to check d line....i hv made a docket at 198 for landline checking....its been 4 days and no reply from them as well.....i hv even pinged my line at there is almost 4% loss.......sir plz kindly look into ths matter.

My self Amit Goswami. Mobile no:[protected]. I take a Bsnl prepaid SIM,
[[protected]](2G), From Bongaigaon Telecom Circle. And latter on I converted my 2G sim to 3G and I have paid 59 Rupees, for the 3G SIM. But I never got 3G speed. I have called BSNL CC. several times, but they Told me that this problem occurred because I recharged Pay per second Plan to reduce my call rates. And about 1 month before they advised me to Recharge with the 51 Data FRC.,to avail the speed of 3G. I tried plenty of times to Recharge the 51 FRC from easy recharge and from BSNL PORTAL, but It shows Error Voucher. And now Am calling 1503 to ask why the Recharge not happening, But the Cc agent does not Pick up the phone. So, finally I want to clarify that I need 3G speed with 3G vouchers on my 3G sim. So, I need a Solution.

Thanks & Regards,
Amit Goswami,
Dist: Bongaigaon, Assam.
PIN: 783380.
Mobile no: [protected].