My name is Sumanta Seal and I live in Chinsurah, Hooghly. I am using BSNL Boradband service for long time and most of the time, my broadband usage does not exceed the limit set for the plan I used. For the last two months (March and April, 2013) I was billed an excessive amount of high usage charge. It is very surprising because I didn't changed the rate at which I used broadband service. While verifying the billed usage details from BSNL customer care portal, I found a large number of inconsistency there. For example, I saw an usage of around 10 hours (from 02:04:23 PM to 12:03:57 AM) on the dated[protected]. This usage is impossible because I was in my office (at Salt Lake, Kolkata) that time and there is no other computer in my home from which a person can access boradband. I access the broadband service from my laptop which I took to my office everyday. So there is no chance o[censored]sing broadband service by me (or anyone in my home) from 9:00 AM to 9:00 PM in weekdays. The same happened in other dates also in the last two months. In the unbilled usage details for this month, I saw the same thing started happening, i.e., a number o[censored]sage is applied on my account that I didn't used.
It seems that there is some problem in BSNL that some other person's usage is getting included in my usage every month (intentionally or unintentionally) and forced me to pay the amount he/she used. This is really disappointing that a Government organization like BSNL can do such cheating to their consumers. I have tried to log complaint in BSNL customer care portal, but was unable to do so due to some problem in the portal. Every time I tried to submit the complaint, I got the following error "Wrong field values or value types detected in field Summary. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299)
Wrong field values or value types detected in field Description. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299) ".
Please advice what can I do for this high usage charge BSNL applied on my account.
Aug 13, 2020
Complaint marked as Resolved ![Bharat Sanchar Nigam [BSNL] Logo](/thumb.php?bname=1&src=bsnl.png&wmax=280&hmax=280&quality=90&nocrop=1 "Bharat Sanchar Nigam [BSNL] Logo")
BSNL — improper functioning
Respected sir,We have given a complaint in our telephone exchange showing our problem,but there no remedy for the complaint.
Our phone will be in engaged mode or it will be attended at the first ring by someone,but actually we are not attending and the line is not busy.The callers coplains us that they lose money for just a missed call (STD callers ).And eventhogh there is no call,the caller id shows the pulses being used,at that time the line is busy (the callers says).Also we have to pay a huge amount as telephone bill (usually not hapens that as we are using broadband connection,combo plan).
These are our main problems.Please consider these to solve or tell us what we have to do.
Hoping your immediate attention,
Thanking you,
Sara