Bharat Sanchar Nigam [BSNL] Complaints & Reviews

CellOne Mobile — cellone

my out going calls & messages are stoped . i am getting a message as " you cannot asses to your account"

i am getting message as "having no asses to my account"

Same problem happens to me also. I have never asked for such service. It has started automatically. Deducting Rs. 10/- in every 10 days. I have tried to stop the service by sms to 155223 but of no result. I go to stop the unwanted service?

[protected]

Please unsubscribe "Mobile shikhsha service" from my cell phone.I am not interested for that, nor I have asked for its subscription.Its surprising for me that how I got tagged with this service.Moreover, whenever I tried to close the same by dialing "155223" ; I never received any prompt response from them.I have tried to call BSNL customer service but the customer care have no response.
[protected]

BSNL Landline — Improper installation

My landline 23731212 has been recently installed at my bedroom in my absence, with the wire protruding on the floor from window to the connection point. I asked the line man, when he came for the connection to fix it in hall or in the bed room with the junction box, so that no wire is on the floor causing us to fall accidentally. He promised to come back the next day and so fat has not turned up. A complaint has been lodged already online. But no use so far. planning to get the phone disconnected.

BSNL Landline — Charged for the Non-Usage

Hi,

I was submitted a request to get a BSNL landline + Broadband connection on July 28, 2011 and got the landline connection on the immediate next day (July 29, 2011).

I have requested them (Chromepet BSNL Office) to cancel my whole subscription on August second week, since till that day i have got any Modem to use.

After 3 months, now they have been charged Rs.397 for the usage.Meanwhile they have contaced me to check check for the connection and all and i replied them that the request was cancelled already.

The Number they have assigned to me is 22414070.

Help me to solve this out.

My landline phone No. 260365 has been out of order since last one week. There is no response on contacting telephone fault No. 260198. Please rectify the fault and make the telephone operational immediately.

A line of action taken may be intimated.

Thanks & Regards,

Dr. Eddison Thomas

BSNL Telephone Connection — Poor Response from BSNL

I am genuine beleiver of P&T, erstwhile BSNL which is one of the fastest growing industry in India, i.e Telecom.

I have had this connection since 2003 and i am not at all happy with the response BSNL offers me. In fact my connection which is situated on north of Bangalore, is giving intermittent problem. When ever i give the complaint 'online' i only register the complaint but i am afraid, my problem is not got resolved. I would like to have resolve on a war footing step.

Your's faithfully,
Praveen

BSNL / Land Phone Connection — Poor service!

I AM SERVING IN THE ARMY AND PRESENTLY POSTED WITH A STRIKE CORPS (.) MY LAND PHONE[protected] UNDER JURISDICTION OF DIVISIONAL EXECUTIVE ENGINEER KADAMPANAD IS NON FUNCTIONAL SINCE 13 FEB 2008 (.) SEVERAL COMPLAINTS BY MY FAMILY ON DAILY BASIS AND PERSONAL VISIT DURING MY 10 DAYS CASUAL LEAVE (THREE TIMES) WITH DIVISIONAL EXECUTIVE ENGINEER KADAMPANAD COMMA NO REPEAT NO ACTION SO FAR (.) BEING ONLY MEANS OF COMMUNICATION WITH FAMILY REQUEST TAKE NECESSARY ACTION TO RESTORE TELEPHONE IMMEDIATELY (.) INTIMATED FROM HOME THAT MINIMUM TELE RENTAL CHARGE FROM 01 FEB 08 TO 31 MAR 08 RECEIVED AND BEING PAID (.) REQUEST DIRECT CONCERNED AUTHORITIES TO EXEMPT FROM PAYING RENT BILL FOR THE PERIOD FROM 13 FEB 2008 TO TILL RESTORATION OF PHONE (.) EARLY REPLY/ACTION REQUESTED

BSNL Telephone Connection — very very very poor services

I have BSNL telephone connection No[protected]Indore M.P.) and using this since last 20 years.
I am having broad band facility also with this phone. Since last 2-3 years I am facing problem and very fequerently it going out of order due to faulty line and their poor service. They have provided line wtih drop wire which being used in houses. I had to make complaints now and than and there service was so bad that some times they take number of weeks to repair the fault. I had personnely met with GM and also given written complaints but of no use, even they have to response to replay to me. My suggestion to public if they want to invite problem pl take BSNL connection.

BSNL Broadband and landline — VERY VERY POOR AND FRUSTRATING SERVICE

Hello
I'm Ashutosh Kumar Shukla, and have had a Broadband connection since quest a few years. Its on my Father's name, And we've been having problem with our BSNL Landline and BSNL Broadband (DataOne). I think its rude to say, But on the other hand if I don't I might just not reveal my Problem. Its been like this for over 5-6 months, They just cut off our lines even if the bill payment is a day late, and when it comes to service, we are having broadband problem every few days, its like if it works for 5 days, it will definitely go off for like Sundays, and as usual we can't even call the costumer service on the Sundays {[(ASK WHY? BECAUSE THE OFFICE IS CLOSED ON SUNDAYS DUMMY~! ♪)]} if luckily its not a Sunday at the costumer care they keep on saying "Aap to kahiye, hame to sun na padega", Now what am I supposed to do with this frustrating behavior, They just get on my nerve, saying its the problem from the >>MEDIA<< {[(I DON'T UNDERSTAND THAT PART, WHY IS IT THAT ONLY BSNL HAVE THESE PROBLEMS? WHY NOT AIRTEL OR IDEA?)]}, or sometimes, "YA YA ITS THE PROBLEM WITH THE EXCHANGE" or "PROBLEM WITH AREA"

AND I'M TELLING YOU, THIS IS GETTING ON MY NERVES TT_TT *sobs*

what am I getting by giving 900INR every month? >>> UNSTABLE BROADBAND CONNECTION!!! <<<

and not to mention the telephone, You can't literally hear anything what the guy on the other side of the telephone is saying... SO MUCH DISTURBANCE

DAMN!!!!!!!! I GOT DISCONNECTED AGAIN WRITING THIS COMPLAINT!!!!!!!!!!!


DO SOMETHING ABOUT THIS


:(( TT_TT *sobs*


Ashutosh Kumar Shukla
[protected]

I'm guy who submitted this complaint, forgot to put my landline number

[protected]

BSNL broadband and landline worst service — poor service

Dear Sir ,

My land line and broad band is not working properly from last 1 month whenever i make
complaint they assured me with in one day your complaints will be done but it wil take
near about 4-6 days but after some days again its dead this procedure is continued from last 1year
and i am very harassed with this BSNL service i never expected this kind of service from BSNL
Also i talk to some senior person of BSNL dept of that area like Mr Bhargav and Mr. Khan(SDO) but they
also never give me satisfactory response and take a lot of time to attend my complaints .
My ph no is[protected] and also i register a complaint lot of time one compl . no is 45765(15 oct 09) is still in pending .My broadband is not working
pls see the matter and do the needful.

Thanks & Regards,
Manish Kumar

B.S.N.L. — conplaint of landline phone

i have lodge a complaint regarding my phone,but company did not solve it.i asked many time to its employ named MANNA .But he did not give me satisfactory answer.this fault in my phone nearly 40 days ago.At last i lodge a complaint on 198.my complaint number is2037.please solve my problem as early as possible.i shall be very thankful to u.my mobile no. is [protected].

connect internet and phone — poor poor services

Hi this is surinder singh. I am facing problem from long time regarding connect internet and phone. both services r always down some time they take 3 to 5 days to solve. I already email to there higher department twice and many times on phone but no result most of the time I call private technician to solve that. I lost my a lot of money Beacouse of them and I always get low speed as they committed me.I m in big trouble my cell no. Is [protected] and my connect phone no. Is[protected]

BSNL — DEDUCTION FOR PAYABLE SERVICE WITHOUT CONSENT

I'm a customer of BSNL prepaid mobile phone service named CELL1. 1 week ago when I was on roaming, BSNL deducted my balance of 25 Rs the subsription charge of mobile radio but I clearly instructed them to deactivate the service at proper time by calling in customer care but they said its not possible to deactivate the service. Now I want my balance back.
My cell no. [protected] which is on name of my father Shree Babulal Muneshwar Bind.
waiting for a favourable action soon.

i am also facing the very same problem mentioned by the subscriber, how can i resolve this problem...

BSNL — Deduction of balance without my consent

They are deducting my balance Rs. 20/- for the last four/five month through utility service called Easy vault phn bckup without my consent. When I tried to complain through their call centre it is already closed. They are just cheating the customers. Please help on the issue

my land line is dead from past 1 week , correct as early as possible. my land line no. is 26728514

My land line no is[protected].This line is also dead since last 5 days.My Doct no is M-5708 dt 09.11.09. This land line remains dead for at least 15 days every month, but the bill is being paid regularly on time.I can not find any reason for this.I have seen the D.P.Box and found it open and within the reach of people. This landline also have a Broadband connection, which effects all my works when the line is dead. Kindly look into the matter otherwise I will have to withdraw the landline from BSNL.

Sir i have land phone, but not working from 7/8 months because some one was take the post of landline.i have complain many time but no action have taken, i have inform to our local S.D.O.But nothing will happend
so sir please take necessary action so that i can got my land phone.My landphone no. is [protected], Karimganj, Assam



i hope that u will take action.
thanks

MY BSNL LAND LINE IS DEAD SINCE A MONTH ALTHOUGH AFTER REAPETED REMINDERS NO BODY IS RESPONDING TO MY COMPLAINT AND I AM SUFFERING FROM MUCH DIFFICULTY.([protected])

MY BSNL LAND LINE IS DEAD SINCE A TWO MONTH I AM SUFFERING FROM MUCH DIFFICULTY.([protected])

BSNL — BSNl-landline-not working

Dear SIr/Madam
My landline phone is completely dead. But broadband is working. The telephone authorities oneday back changed the handset receiver cable. Still it is not working. But i think the problem is not with cable. So please identify the exact problem.
[protected]

BSNL landline/broadband — No outgoing/ No broadband

Hi,

I have been paying my bill for both land line and broadband connections. My out standing is zero, but i don get out going and broadband connection.

Please respond ASAP.
BSNL Ph No:28451690
Balaram.

BSNL — BSNL LANDLINE NOT WORKING

Sir,

My BSNL Landline Phone No. is 2360035. It is under the exchange of Katemanivli, Kalyan East. Since one month my phone is not working. During this one month period, I have complained several times. They have attended once. However after restoring the connection, connection got DEAD within few minutes. Thereafter, I have given repeated reminders. Still the connection has not been restored. Everyday I call in the telephone exchange, Katemanivali and remind the same. However, the telephone connection has not been repaired.

Anyway, BSNL is charging monthly rent irrespective of working the telephone connection. We are the loosers and suffering financial loss and get stress due this type of negligence from your side. Please let me know why it has not been rectified yet.

Kindly look into the matter and do the needful at earliest.

Thanking you,

With regards,

Poulose K. Chirayath

BSNL — Telephone & Broadband is not working

Hi,

Our land line phone +[protected] is not working. Also I have braoads band internet connected this phone. Please fix them at the earliest.

Kind Regards,

Ummar Farooq

BSNL Landline & Broadband — Broadband & Landline Issue pending from Aug 2008. Not at all bothered for customer

I have taken BSNL Broadband conection and have invited a parasite disease ti my life. This BSNL system is like a parasite to this country. Govt. should take serious action on this. BSNL service should be Privatized.Employees(Since, there job is secured & no tension) are least bothered for the customers and in turn consumers are going for some other services...Simply means its a loss of Govt revenue directly(which is hug...believe me). Curruption, No service to customer, Delays, harrasment, bribing are benchmark of this BSNL telecome dept.. This system should be refresh at all levels.

I am running for one small clarification of my landline bill and requesting them to clear on it from August 2008 but only progress is I am submitting Applicationstill date and running to office.Thats all BSNL staff is able to do, that too coming to office at 11am instead of 10am.
I have lodged a complaint in this regard earlier also.But its all waste, I have been running to all this office form Aug 08.Its year End now. My connection is disconnected on 26th Sept 2008 but bill is coming regularly.I paid all bills, except one to clarify, but there is never a call from the BSNL people. There is a limit for everything. If Govt. wants a good revenue from the BSNL system even in this ressesion time they should be privatizing this system. Why a country person should be sufering and paying tax to this Govt. Where there is no service back to its own country man?
This complaint is also will be posted. thats all.all I have to do is to go to BSNL office and pay them money and close my connection...This is called BSNL all India Plan and a sick below level standard service in a country where people are looking for super power of this world. Shame on tihs.

BSNL — Landline and Broadband issue

My landline[protected] and my broadband is not working for a week. Please do the needful as early as possible. Thanking you for your cooperation.

further details contact shabeer [protected].

BSNL — BSNL Broadband and landline issues

My Landline is down:[protected]. Also issues with broadband:
My ADSL link is blinking most of the times everyday and the net is also not coming during that time. For a very small amount of time the link remains constant and the net is coming during that small period. This is been the story for quite some time. Can you please check this. I guess this might be a link issue.

Thanks,
Veeresh

B.S.N.L landline — non working of landline

we have a landline number[protected], but its always in a non working condition, from last 8 months its lying passive, we r just paying the bill for having it as a show piece at home.inspite of making many complaints at local and block level, nothing fruitful has happened yet, what a poor service of bsnl...we are so fed up of it...where should we complain it now ?when will it be okay and in a working condition ?

hiMy landline[protected] and my broadband is working for today . We are all professional here so Please do the needful as early as possible. Thanking you for your cooperation.
Nilanjan

BSNL — landline phone and broadband connection failed

My land line number [protected] is not working since last month.Even broadband service also failed due to landline connection.I have deposited all the due amount on 3.6.2009 and also registered the complain but still didn't get the connection .Please check the number and repair it as soon as possible where the problem exists.

BSNL Landline & Broadband — Not Working

This is related to the issue that we have been facing with our telephone for the past three months. The phone number is 24492221.

We have raised the complaints three months back, still we haven’t received any persons related to the complaint that we have raised.

We have given follow up calls on the same 2 to 3 times.

Since nobody have resolved the issue from our end we haven’t done the payment for April & May, can you please let me know why should I pay. If you need something for verification check out the outgoing calls if any from our telephone.

Still it is dead and also out broad band is not at all working.

If you are not providing a proper service then why are you providing the connection and making the people to suffer every time when we faced the problem.

Today we tried calling the call centre persons for disconnecting the number there were no proper response from them.

We want some responsible action from your end on the same.

Thanks

Dear sir, .


We are having landline number is 22230119. Past one week it is not working it means dead. We made complaint orally also. Please take necessary action.

Regards
Vaithiyanatha

i agree with the commment by person, most of the times the adsl blinks, .what the user will do?...makhiyan maarega kya?karo kuch karo...besharmo..iska solution nikaaalo...bsnl broadband is the worst broadband in the world...airtel se kuch seekho...

landline & Broadband problem — Landline Broadband not working

do you please take some action about my problem.for dead my land line 25816359 & My Brodband i facing alots of problem please take some action. many time i lodge complain but my Batpara exc. is not responce

This is to inform that Reliance landline phones( 25 numbers) are disconnected without any intimation from the company( Apara Enterprise Solutions Pvt Ltd). Its been alomst a week now and the same is still not active. The disconnection is happened due to their internal mistake. Our Business is interempted due to deactivation.

Regards,

Arun Kumar
Apara Enterprise Solutions Pvt Ltd
Bangalore

BSNL — Non functioning of BSNL landline and broadband

Sir,

I have lodged a complaint regarding non funtioning of my landline and broad band connection on 24 th august ,the docket no is65559 and my btelephone no. is[protected].but no action is taken since now evenif I contacted the BSNL staff regularly. so please do the needful

RESP. SIR MADAM,

I M SHAIKH YASEEN BEAING BSNL CUST SINCE LAST 11 YEARS, NO I M HAVING A LAND LINE PHONE AT NANA PETH WHOS NO. IS 26336214 WHICH IS NOT WORKING PROPERLY SINCE LAST 3 DAYS & I M TRYING TO LONCH THE COMPLENT ON MANY NO. WHICH INCLUDES CELL NO., LANDLINE NO., & TOLLFREE NOs, BUT NO ONE IS RESPONCING, I M NOW VERYMUCH FADUP WITH THIS TYPE OF SERVICE, I REQ U TO PLS DO SOME CORRECTIVE ACTION FOR THIS COMPLENT. THINKING POSSETIVELY WATING FOR UR REPLAY.

YOUR FAITHFULLY
SHAIKH YASEEN

BSNL LANDLINE AND BROADBAND CONNECTION — connection not working

I am holding connection no.[protected] and brosdband. Both the connections are not working from 29th September 2009. This has happened twice in last fortnight

BSNL Landline — BSNL landline is not working

Hi,

Am lingaraj, my landlines #[protected] is not working for the past 5 days.

I have tired to contact the customer care of BSNL but there is no response.

Could you please resolve this issue.

Thanks,

Dataone brad band — Broadband not working

Dear Sir

The BSNL Broad band is not working in our residence

We are expecting the rpoblem may be with modem

Kindly send your technician to the below address

Your immediate action on this is highly aapreciated.

Our phone no is 23662076

Address

245, Flat F, 1st Floor
M.B.Flats,
39th Street,
8th Sector,
K.K.Nagar
Chennai - 78

BSNL Landline and Broadband — Telephone and Broadband not working

telephone and Broadband not working properly
We have submited our complaint sevral times through "198"( phone number)but it is unsolved since long. Since last 4 months i am paying tele bills and Broadband charges (Rs.750) per month and not getting connectivity

Hi
Dear sir
My name is simhachalam, my landline is [protected].conecting ok only 20sec.after lne cutted ; pls do the proper connection




please solve this problem
thanks

BSNL Landline — non working landline

every 15 days or so the landline goes dead and each time the linesman takes 3 to 4 days to rectify till the line is dead within two weeks

BSNL — Broadband and landline not working

Hi,

My telphone number is 26853437 and have registered a complaint with BSNL. It is almost more than a month the complaint is unattended. Inspite of giving repeated complaints there is no action to it.

Need some action on it.

BSNL — BSNL landline is not working

Dear Sir,

I have BSNL telephone and broadband connection at home. This service is dead last 12 days and immediately I raised complain one through automatic complain Chanel[protected] and another to local BSNL office. In both cases I have received complain number w-1689 and w-9891 respectively. Unfortunately no one has visited my place yet to fix this issue. I use broadband for some urgent work.

Please take necessary action to rectify the compliant at the earliest.

My telephone number:[protected]

Thanks,

Tapas

dataone — landline not working, broadband not working

dear sir/madam

i launched a complaint for not working of my land line phone no.24466380 and my broad band in my unlimited home plan. the complaint was attended on 1-4-2010,but still the non-working of my phone & broad band is not rectified.therefore i kindly request you to attend the same and get it done.

thanking you.
m.s.k.selvakumar

BSNL — LANDLINE/BROADBAND

I HAVE A LAND LINE NO[protected], IN WHICH I HAVE A BROADBAND CONECTION ALSO. I HAVE APPLIED FOR IPTV CONNECTION ON JUNE'09.BUT THE MAN WHO CAME TO INSTALL THE IPTV LINE FAILED TO CONNECT IT.HE TOLD THAT MY BB LINE IS NOT OK,IT SHOULD BE CONNECT THROUGH 5 PHAGE WIRE AND THERE ARE SOME LICKAGE IN MY LINE.I HAVE REQUESTED MR. MONDAL OF RANIKUTHI EXCHANGE BUT ALL ARE GO IN VAIN.PLEASE DO THE NEEDFUL.

the telephone is out of order. the number is 25224341

my bsnl landline fhone is not working from 15-20 days my number is [protected]

BSNL — LAND LINE PHONE WORKING OCCASIONALLY

SIR,
BSNL LANDLINE PHONE AT MY RESIDENCE 11/1, VIKAS NAGAR LUCKNOW 226022 REMAINS FUNCTIONAL FOR NOT MORE THAN 15-20 DAYS IN A MONTH. FOR THE LAST FOUR MONTHS, REPEATEDLY, MY PHONE IS OUT OF ORDER. ALL COMPLAINTS WITH 1988 AND SDO VIKAS NAGAR AND JE POSTED THERE HAS FALLEN ON DEAF EARS. I AM FORCED TO SHELL OUT THE MONTHLY RENT OF DEAD PHONE AND BROADBAND RENT, WHICH I AM UNABLE TO USE.THIS IS CAUSING HARDSHIP TO MY DAY TO DAY WORKING.

BSNL — I still haven't received the BSNL Landline connection

I had applied for a BSNL Landline Connection on[protected] Application No: MRX00373, I still haven't received the connection and also I’m not getting a proper feed back from the local authorities, I'm getting different reasons each time for not getting the connection.

Warm Regards,
Chandrakumar K
Mob: [protected]

BSNL — Landline $ BB not working

my no. is [protected], my landline is complained last 1 weaks and also my broadband is not working properly.i already registered the compliant,but bsnl people didn't intimating

BSNL — landline broadband not working properly

I am having landline [protected] with broad band. my telepnone goed out of order automatically on off complaint lodged with 198 several times line man Mr dubey says it is cable problem the exchange says line problem what to do getting the bills regulary

Devendra Singh Keer 159 GG complex seminary Hills Nagpur 440006

Friends Colony Exchange katol road Nagpur

Dear sir,
I am P.Senthil Arumuagam.My landline No:[protected] .is dead from[protected].
Pl rectify Immediately.

Dear Sir,

Subj: Broadband connection non-functional

Braodband facility attached to my land line no[protected] in the name of Manjit Singh Parhar is not working.User name provided to operate internet by your department is:msparhar

You are requested to fix the problem at the earliest.

Thanx,

Manjit Singh Parhar

BSNL — MY LANDLINE AND BROADBAND NOT WORKING

MY LL NUMBER[protected], AND I HAVE BROADBAND CONNECTION, ITS NOT WORKING 3 DAYS, I COMPLAINED LOTS OF TIME , BUT NO RESPONSE ,

BSNL — Landline and Broadband not working

The sewage authorities dug the road and bcozof this the cable of the BSNL got cut. A complaint was registerd on 6th July 2012 and I got a reference number. Till time no dial tone in land line and broadband not working. They are collecting the broadband tariff at one shot.
Why cannot the concerned persons do the needful at the earliest?

BSNL — bsnl landline and broadband internet connection not working

Complaint regarding the BSNL landline number[protected]
The number is on the name of my father S.M Mohammed Ali.
The complaint is the landline and broadband internet connection not working since 8 days.i have complained several times.i am very upset there is no response from any body .they are saying there is no workers available to clear the line problem.

BSNL — Landline number not working

Our bsnl landline and inter connection is not working from last 5 days.. Landline number is[protected] please repair it as we are facing alot of difficulty by this.

BSNL Landline — landline/broadband

my landline no[protected] has brodband connection also it is very old conection telephone set is in very poor position
line disterbance is too much
brod band is not functing well
every time after complait technician come remove fault but abain same complaint

what the hell is going on BSNL BROADBAND CUSTOMER CARE - [protected]. If all things are virtual so they are virtually Dead So RIP.

Last 5 days Jalpaiguri BSNL Broad-Band service easily make your life in hell . ‘cause every 15 min or half an hour or one hour connection drop out and completely disconnected sometimes it stays 1hour sometimes 15 mins . a man who was uploading or download his essential data or even most important net work banking service………… think his/her condition . I was booking railway ticket and in the middle way connection has gone when my credit card number accesses and was going to be activated in middle the connection failed . Once or twice may be it happen but it happens practically continuously this enough to doom.

BSNL — shifting of telephone

sir,
i have applied for shifting of telephone from my old house to new house with effect from 23 Dec 11. They told me that it will take maximum 7 days for shifting of telephone because it has to be shifted within the same telephone exchange. my new house is just i street back to the preious one. the same shifting of telephone was not done. i again visited the concerned telephone exchange for the same problem but they replied that it will be done in next week. i have visited that exchange more than ten times but there is no progress in my case. i am feeling like i am being cheated from bsnl people. pls help me in same concern. thanking you

CellOne BSNL — Outgoing call is barred.

I have paid my bill through internet of the phone (ph # [protected], Account #[protected] on yesterday ( 9-July-08) through their website. My outgoing call is not activated even now.

CellOne BSNL — unable to pay online bill

Unable to log the payment screen. After submitting the password the following message was display in the screen -"Exception of type system. Out of memory exception was thrown". How to resolve the problem?

BSNL Mobile — FRAUD IN MY ACCOUNT

I have recharged my account with Rs. 111.00 (magic voucher) validity for 30 days to reduce my call rates on 11/06/2009 but from 16/06/2009 my service has been deactivated by BSNL it's a bleach of contract and now I am on general call rates, I am really frustrated because I am a business man why I pay normal call rates? I have payed Rs.111.00 please help me. My mobile No. is [protected]

DEAR SIR,
I AM SANJIB KUMAR DE IS AN EXISTING CUSTOMER OF YOUR PREPAID LIFE TIME CUSTOMER SINCE 3 YEARS. EACH AND EVERY 6 MONTHS INVERVAL I HAVE RECHARGED MY VOUCHER IN MY AFORESAID MOBILE BY EASY RECHARGE BASIS FROM MY RETAILER AND I HAVE GOT THE TALK TIME IN TOTO I.E. PREVIOUS BALANCE + CURRENT BALANCE.

BUT THIS TIME MY VALIDITY PERIOD FOR RECHARGING WAS 16TH SEPTEMBER, 2009 AND I HAVE GOT THE 24 HRS. FOR RECHARGING I.E. UPTO 12 P.M. ON 17.09.2009 AND IN THE MORNING SESSION I.E. AT 10 A.M. I HAVE ENQUIRED MY BALANCE AND SEEN THAT MY PREVIOUS BALANCE IS RS.0.00 ALTHOUGH I HAVE RECHARGED ON THE SAME DAY AT 7 P.M. AND DUE TO THE SERVER DOWN MY RETAILER WAS UNABLE TO RECHARGE AND REPEATEDLY THEY HAVE TRIED AND REPORTED TO YOUR ORGANISATION. ON THE NEXT MORNING THEY HAVE AGAIN COMPLAIN LODGED AND AT 10 A.M. I HAVE GOT THE TALK TIME (NEW).

AFTER THAT I HAVE COMPLAINED TO YOUR CUSTOMER CARE ON THE SAME DAY AND AGAIN I HAVE GOT THE COMPLAIN NO.3757514 DATED 20.09.2009 BUT TILL NOW I HAVE NOT GOT THE PREVIOUS BALANCE ALTHOUGH I HAVE CONTACTED TO YOUR CUSTOMER CARE CONTINUOUS FOR SEVERAL TIMES BY PHONE CALL AND EVERY TIME THEY HAVE ASSUMED ME THE SYSTEM ERROR IS THERE AND THEY HAVE FORWARDED MY COMPLAIN AND AT LAST THEY HAVE CONFIRMED US THAT I WILL GET BACK MY PREVIOUS BALANCE.

ON YESTER DAY AT 9.30 P.M. I HAVE AGAIN ENQUIRED MY POSITION BUT THEY WERE UNABLE TO GIVE THE RIGHT ANSWER AND SOME OF THEM REPLIED ME THAT I COULD NOT GET BACK MY PREVIOUS BALANCE AGAIN. AFTER THAT I HAVE COMPLAINED AGAIN AND AGAIN MR. DEBDULAL ASSURED ME THAT HE HAS FORWARDED MY MESSAGE TO THE HIGHER AUTHORITY AND I HAVE TO WAIT FOR SOME TIME AND THERE IS POSSIBILITY TO GET BACK MY PREVIOUS BALANCE.

AS A RENOWNED CONCER I CAN NOT EXPECT THIS TYPE OF MIS COMMUNICATION.

I, THEREFORE, HUMBLY REQUEST TO YOU PLEASE LOOK INTO THE MATTER AND TAKE APPROPRIATE ACTION TO GET BACK MY PREVIOUS BALANCE IN MY AFORESAID MOBILE AS EARLY AS POSSIBLE SO THAT I MAY CONTINUE MY MOBILE SERVICE ALTHOUGH I AM GOING ON IN CRUCIAL FINANCIAL CRYSIS. OTHERWISE I WILL BE BOUND TO WITHDRAW MY LINE FOR EVER WHICH IS NOT DESIRIBALE.

PLEASE REPLY ME ON ABOVE SAID EMAIL ID AS WELL AS IN MY MOBILE NO.

HOPE YOU WILL CONSIDER MY APPEAL SYMPATHETICALLY AND DO THE NEEDFUL AND OBLIGE.

I WILL BE GREAT FUL TO YOU IF YOU SORT OUT MY PROBLEM AT THE EARLIEST.

WARM REGARDS,
YOURS FAITHFULLY,
SANJIB KUMAR DE.
75/3, THAKUR RAM KRISHNALANE,
P.O. : SANTRAGACHI,
DIST. : HOWRAH - 711 104.
WEST BENGAL.
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b.s.n.l. cellone — bill paid but outgoing barred

my post paid mo. no. is [protected] (chandra bhushan pandey) ,feburary2010 bill amount is 2357=00 rs.is paid in jaunpur t.d.m. office on[protected],bill no. is 7701 but my mobiles out going calls barred on[protected]. why? please opene outgoing calls imidiateley

CellOne BSNL — breach of contract on Booster card validity

Rs 97 Booster validity of cell one was said to valid for three months from the date when I rechargd on !4th july. But there was arbitrary cancellation of facility effected by Bsnl causing breach of contract and expnses.Now the validity said to be one month . It can be implmntd for fresh rechargers but for those recharged earlier should be given back the facility

mobile subscriber no[protected] why your deducted amount in my account. Already you are deducted amount from my account. Please add the deducted amount this is the second time you deducted the amount. Kindly add the deducted amount, if you deducted the amount next time, i will change the network and change the whole family network and my friends. ok please take care of this,

CellOne — deductions

bsnl is deducting 10 rs continuously from my account though i have unsubscribed from all its services and also applied for dnd service.customer care do not respond.

I received a message from BSNL stating that Rs. 10 was deducted from my account for some fameongame service which i never activated. After a few days I again received the renewal information and money was deducted. I messaged STOP to 155223 but the deductions continue. Where can I lodge a complaint against the responsible people as this is a simple case of stealing from my pre paid account.
kunal [protected]

I also received a message on 28.06.2013 from BSNL[protected] stating that Rs. 5 was deducted from my account for some fameongame service which i never activated. After a few days I again received the renewal information n 03.07.2013 and money was deducted. I messaged STOP to 155223 but the deductions continue and also for that message I was charged Rs.3. Where can I lodge a complaint against the responsible people as this is a simple case of stealing from my pre paid account. J.Samuel Joseph ( Mobile No.[protected]

BSNL — VAS SERVICE

I AM A JHARKHAND BSNL CDMA([protected]) SUBSCRIBER. I CALL CUSTOMER CARE TO KNOW ABOUT PROCEDURE TO ACTIVATE CALL WAITING FACILITY BUT THEY DID NOT ATTEND THE CALL. KINDLY TELL ME HOW TO ACTIVATE CALL WAITING FACILITY ON BSNL CDMA(JHARKHAND) PHONE.

BSNL — WORSE SERVICES

WE DO NOT GET EVEN A LOW CONNECTIVITY IN MOST PART OF KOLKATA ESPECIALLY IN SALTLAKE CITY.

WHY ?

I booked for new landline and broadband connection on 14.02.08. They told, new connection will take 7 days and after that I'll be getting broadband connection in another 7 days. I started following up after a week, initially, they were just postponing the broadband connection due to some technical problems but later after 15 days, they installed the modem and told that I will get the broadband connection same day but it never happended, even after 10 days of installtion of modem I did not get the connection. I have been following this regularly with the concerned persons, everytime they give me the same reason that there is some problem with the username and they promoises me to sort out that problem in a day or two. I had taken this matter to AE and DE of R.T Nagar exchange but evey they failed to solve my problem. If the senior officers fail to solve this problem and I am not sure, whom to contact.

I can not go for Airtel also, as they don't have network in our area.

Ya i agree to it cent % as i too felt bad wen BSNL call rate were increaed to 20 ps for the FFE scheme. At the same time they said they are reducing there call rate for the STD but those who dont use STD and only use local calls has got no use for this only they need to pay more as the call rate are increased for FFE numbers and also SMS rate also increased. Too Bad too bad ...

Hello Sir/Madam,

I am using land line of BSNL. I took internet facility last month to use international calling becasue I am NRI and i am living in South Africa. I have to call in my home via internet but last three weeks i don't have connectivity for intenet and my family has been visited in BSNL office so many times. I also call to JE (Mahesh) so many times from here and no body take any action. Is it right service of BSNL?

Sir my telephone number is[protected].

This instrument is not working for past 3 years.
Intially BSNL Peenya made the blame on Highways authorities, later after big follow up with BSNL the instrument was set right in 2009. Now for the past 2 months it has hardly worked for a week.
Every time when make an on line complaint I get a fancy docket number the it gets deleted after 2 days.
Earlier BSNL after correcting any fault used to call and confirm correct working of the instrument. Now that is even stopped might be due to shortage of man power.
Some one suggest me how to sue BSNL in the Consumer court.
Unfortunately I have opted for ECS payment and BSNL is very sinciere in deducting money from my account.

BSNL — Worst service

I am a BSNL customer for the last 10 years . Recently I got bb connection . Daily I am waiting and wasting 3-4 hours just to open a mail . Really it is dead slow . I have lodged complaints many times . But the service and response is very poor , really worst . My head is going to blast because of bsnl . MY contact no[protected] , cell - [protected]

I too face the same issue...

I'm on the ULD 900 (the costliest unlimited home plan) but the speeds I get are really pathetic... I get better speed while browsing on my mobile !!!

BSNL is good as long as it works well... but once we have an issue, customers will go mad by the time the issue is sorted out !!

A necessary evil !!

BSNL service is by far the worst service I have come across. I have got new numbers when i have started calling them and in future if i get some problem whether problem is resolved or not i get more BSNL phone numbers whom i need to contact for getting things done.
2 weeks my phone was dead it took them 2 weeks to repair. Now its more than 2 weeks my landline no. was interchanged with some other no. after complaint they have changed the no. to yet another different no. If you call them they behave as if they are doing charity. They shout at you as if you have done a mistake
If they dont rectify their mistakes they would loose customers

BSNL worst service and lazy dept, since i have paid the telephone bill on 11 April from the debit card and excess billing etc, but when tried to reacht he customer care executive after call 1500 Tel number no body bothers to take the call since all will be enjoying the bsnl dept fro good salaries sisnl nice job secured, as the govt only has to take the necessary action against these culprit, since 24 online service should be there but they are paid but no work job doing nothing, why the govt has to maintain this much and this many lazy nation burden bodies, as the curtomers are feeding them, the bsnl has to wake up to make modification since the pvt companies already dominating, even still the bsnl not waking up means they are no where, because of their lazybones and no work, heavy salary strategy not work out, as many over recruited int he dept, with the public cost . a trs the tel phone is disconnection several time even after t several attempts, even bill is paid in advance
my land line is[protected]

one of the worst customer care service i experienced in BSNL

Due to PIN error my mobile bearing No.[protected] got blocked since 21/7/14.Despite my hundreds attempts, as of today I could not get in touch with customer care associates as of now since the liness are busy round the clock.What shall a customer do in the event of losing a mobile if customer care services are not available in emergency need?


thanks

manish kumar
contract no.


[protected]