Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL — shifting of telephone

sir,
i have applied for shifting of telephone from my old house to new house with effect from 23 Dec 11. They told me that it will take maximum 7 days for shifting of telephone because it has to be shifted within the same telephone exchange. my new house is just i street back to the preious one. the same shifting of telephone was not done. i again visited the concerned telephone exchange for the same problem but they replied that it will be done in next week. i have visited that exchange more than ten times but there is no progress in my case. i am feeling like i am being cheated from bsnl people. pls help me in same concern. thanking you

CellOne BSNL — Outgoing call is barred.

I have paid my bill through internet of the phone (ph # [protected], Account #[protected] on yesterday ( 9-July-08) through their website. My outgoing call is not activated even now.

CellOne BSNL — unable to pay online bill

Unable to log the payment screen. After submitting the password the following message was display in the screen -"Exception of type system. Out of memory exception was thrown". How to resolve the problem?

BSNL Mobile — FRAUD IN MY ACCOUNT

I have recharged my account with Rs. 111.00 (magic voucher) validity for 30 days to reduce my call rates on 11/06/2009 but from 16/06/2009 my service has been deactivated by BSNL it's a bleach of contract and now I am on general call rates, I am really frustrated because I am a business man why I pay normal call rates? I have payed Rs.111.00 please help me. My mobile No. is [protected]

DEAR SIR,
I AM SANJIB KUMAR DE IS AN EXISTING CUSTOMER OF YOUR PREPAID LIFE TIME CUSTOMER SINCE 3 YEARS. EACH AND EVERY 6 MONTHS INVERVAL I HAVE RECHARGED MY VOUCHER IN MY AFORESAID MOBILE BY EASY RECHARGE BASIS FROM MY RETAILER AND I HAVE GOT THE TALK TIME IN TOTO I.E. PREVIOUS BALANCE + CURRENT BALANCE.

BUT THIS TIME MY VALIDITY PERIOD FOR RECHARGING WAS 16TH SEPTEMBER, 2009 AND I HAVE GOT THE 24 HRS. FOR RECHARGING I.E. UPTO 12 P.M. ON 17.09.2009 AND IN THE MORNING SESSION I.E. AT 10 A.M. I HAVE ENQUIRED MY BALANCE AND SEEN THAT MY PREVIOUS BALANCE IS RS.0.00 ALTHOUGH I HAVE RECHARGED ON THE SAME DAY AT 7 P.M. AND DUE TO THE SERVER DOWN MY RETAILER WAS UNABLE TO RECHARGE AND REPEATEDLY THEY HAVE TRIED AND REPORTED TO YOUR ORGANISATION. ON THE NEXT MORNING THEY HAVE AGAIN COMPLAIN LODGED AND AT 10 A.M. I HAVE GOT THE TALK TIME (NEW).

AFTER THAT I HAVE COMPLAINED TO YOUR CUSTOMER CARE ON THE SAME DAY AND AGAIN I HAVE GOT THE COMPLAIN NO.3757514 DATED 20.09.2009 BUT TILL NOW I HAVE NOT GOT THE PREVIOUS BALANCE ALTHOUGH I HAVE CONTACTED TO YOUR CUSTOMER CARE CONTINUOUS FOR SEVERAL TIMES BY PHONE CALL AND EVERY TIME THEY HAVE ASSUMED ME THE SYSTEM ERROR IS THERE AND THEY HAVE FORWARDED MY COMPLAIN AND AT LAST THEY HAVE CONFIRMED US THAT I WILL GET BACK MY PREVIOUS BALANCE.

ON YESTER DAY AT 9.30 P.M. I HAVE AGAIN ENQUIRED MY POSITION BUT THEY WERE UNABLE TO GIVE THE RIGHT ANSWER AND SOME OF THEM REPLIED ME THAT I COULD NOT GET BACK MY PREVIOUS BALANCE AGAIN. AFTER THAT I HAVE COMPLAINED AGAIN AND AGAIN MR. DEBDULAL ASSURED ME THAT HE HAS FORWARDED MY MESSAGE TO THE HIGHER AUTHORITY AND I HAVE TO WAIT FOR SOME TIME AND THERE IS POSSIBILITY TO GET BACK MY PREVIOUS BALANCE.

AS A RENOWNED CONCER I CAN NOT EXPECT THIS TYPE OF MIS COMMUNICATION.

I, THEREFORE, HUMBLY REQUEST TO YOU PLEASE LOOK INTO THE MATTER AND TAKE APPROPRIATE ACTION TO GET BACK MY PREVIOUS BALANCE IN MY AFORESAID MOBILE AS EARLY AS POSSIBLE SO THAT I MAY CONTINUE MY MOBILE SERVICE ALTHOUGH I AM GOING ON IN CRUCIAL FINANCIAL CRYSIS. OTHERWISE I WILL BE BOUND TO WITHDRAW MY LINE FOR EVER WHICH IS NOT DESIRIBALE.

PLEASE REPLY ME ON ABOVE SAID EMAIL ID AS WELL AS IN MY MOBILE NO.

HOPE YOU WILL CONSIDER MY APPEAL SYMPATHETICALLY AND DO THE NEEDFUL AND OBLIGE.

I WILL BE GREAT FUL TO YOU IF YOU SORT OUT MY PROBLEM AT THE EARLIEST.

WARM REGARDS,
YOURS FAITHFULLY,
SANJIB KUMAR DE.
75/3, THAKUR RAM KRISHNALANE,
P.O. : SANTRAGACHI,
DIST. : HOWRAH - 711 104.
WEST BENGAL.
============

b.s.n.l. cellone — bill paid but outgoing barred

my post paid mo. no. is [protected] (chandra bhushan pandey) ,feburary2010 bill amount is 2357=00 rs.is paid in jaunpur t.d.m. office on[protected],bill no. is 7701 but my mobiles out going calls barred on[protected]. why? please opene outgoing calls imidiateley

CellOne BSNL — breach of contract on Booster card validity

Rs 97 Booster validity of cell one was said to valid for three months from the date when I rechargd on !4th july. But there was arbitrary cancellation of facility effected by Bsnl causing breach of contract and expnses.Now the validity said to be one month . It can be implmntd for fresh rechargers but for those recharged earlier should be given back the facility

mobile subscriber no[protected] why your deducted amount in my account. Already you are deducted amount from my account. Please add the deducted amount this is the second time you deducted the amount. Kindly add the deducted amount, if you deducted the amount next time, i will change the network and change the whole family network and my friends. ok please take care of this,

CellOne — deductions

bsnl is deducting 10 rs continuously from my account though i have unsubscribed from all its services and also applied for dnd service.customer care do not respond.

I received a message from BSNL stating that Rs. 10 was deducted from my account for some fameongame service which i never activated. After a few days I again received the renewal information and money was deducted. I messaged STOP to 155223 but the deductions continue. Where can I lodge a complaint against the responsible people as this is a simple case of stealing from my pre paid account.
kunal [protected]

I also received a message on 28.06.2013 from BSNL[protected] stating that Rs. 5 was deducted from my account for some fameongame service which i never activated. After a few days I again received the renewal information n 03.07.2013 and money was deducted. I messaged STOP to 155223 but the deductions continue and also for that message I was charged Rs.3. Where can I lodge a complaint against the responsible people as this is a simple case of stealing from my pre paid account. J.Samuel Joseph ( Mobile No.[protected]

BSNL — VAS SERVICE

I AM A JHARKHAND BSNL CDMA([protected]) SUBSCRIBER. I CALL CUSTOMER CARE TO KNOW ABOUT PROCEDURE TO ACTIVATE CALL WAITING FACILITY BUT THEY DID NOT ATTEND THE CALL. KINDLY TELL ME HOW TO ACTIVATE CALL WAITING FACILITY ON BSNL CDMA(JHARKHAND) PHONE.

BSNL — WORSE SERVICES

WE DO NOT GET EVEN A LOW CONNECTIVITY IN MOST PART OF KOLKATA ESPECIALLY IN SALTLAKE CITY.

WHY ?

I booked for new landline and broadband connection on 14.02.08. They told, new connection will take 7 days and after that I'll be getting broadband connection in another 7 days. I started following up after a week, initially, they were just postponing the broadband connection due to some technical problems but later after 15 days, they installed the modem and told that I will get the broadband connection same day but it never happended, even after 10 days of installtion of modem I did not get the connection. I have been following this regularly with the concerned persons, everytime they give me the same reason that there is some problem with the username and they promoises me to sort out that problem in a day or two. I had taken this matter to AE and DE of R.T Nagar exchange but evey they failed to solve my problem. If the senior officers fail to solve this problem and I am not sure, whom to contact.

I can not go for Airtel also, as they don't have network in our area.

Ya i agree to it cent % as i too felt bad wen BSNL call rate were increaed to 20 ps for the FFE scheme. At the same time they said they are reducing there call rate for the STD but those who dont use STD and only use local calls has got no use for this only they need to pay more as the call rate are increased for FFE numbers and also SMS rate also increased. Too Bad too bad ...

Hello Sir/Madam,

I am using land line of BSNL. I took internet facility last month to use international calling becasue I am NRI and i am living in South Africa. I have to call in my home via internet but last three weeks i don't have connectivity for intenet and my family has been visited in BSNL office so many times. I also call to JE (Mahesh) so many times from here and no body take any action. Is it right service of BSNL?

Sir my telephone number is[protected].

This instrument is not working for past 3 years.
Intially BSNL Peenya made the blame on Highways authorities, later after big follow up with BSNL the instrument was set right in 2009. Now for the past 2 months it has hardly worked for a week.
Every time when make an on line complaint I get a fancy docket number the it gets deleted after 2 days.
Earlier BSNL after correcting any fault used to call and confirm correct working of the instrument. Now that is even stopped might be due to shortage of man power.
Some one suggest me how to sue BSNL in the Consumer court.
Unfortunately I have opted for ECS payment and BSNL is very sinciere in deducting money from my account.

BSNL — Worst service

I am a BSNL customer for the last 10 years . Recently I got bb connection . Daily I am waiting and wasting 3-4 hours just to open a mail . Really it is dead slow . I have lodged complaints many times . But the service and response is very poor , really worst . My head is going to blast because of bsnl . MY contact no[protected] , cell - [protected]

I too face the same issue...

I'm on the ULD 900 (the costliest unlimited home plan) but the speeds I get are really pathetic... I get better speed while browsing on my mobile !!!

BSNL is good as long as it works well... but once we have an issue, customers will go mad by the time the issue is sorted out !!

A necessary evil !!

BSNL service is by far the worst service I have come across. I have got new numbers when i have started calling them and in future if i get some problem whether problem is resolved or not i get more BSNL phone numbers whom i need to contact for getting things done.
2 weeks my phone was dead it took them 2 weeks to repair. Now its more than 2 weeks my landline no. was interchanged with some other no. after complaint they have changed the no. to yet another different no. If you call them they behave as if they are doing charity. They shout at you as if you have done a mistake
If they dont rectify their mistakes they would loose customers

BSNL worst service and lazy dept, since i have paid the telephone bill on 11 April from the debit card and excess billing etc, but when tried to reacht he customer care executive after call 1500 Tel number no body bothers to take the call since all will be enjoying the bsnl dept fro good salaries sisnl nice job secured, as the govt only has to take the necessary action against these culprit, since 24 online service should be there but they are paid but no work job doing nothing, why the govt has to maintain this much and this many lazy nation burden bodies, as the curtomers are feeding them, the bsnl has to wake up to make modification since the pvt companies already dominating, even still the bsnl not waking up means they are no where, because of their lazybones and no work, heavy salary strategy not work out, as many over recruited int he dept, with the public cost . a trs the tel phone is disconnection several time even after t several attempts, even bill is paid in advance
my land line is[protected]

one of the worst customer care service i experienced in BSNL

Due to PIN error my mobile bearing No.[protected] got blocked since 21/7/14.Despite my hundreds attempts, as of today I could not get in touch with customer care associates as of now since the liness are busy round the clock.What shall a customer do in the event of losing a mobile if customer care services are not available in emergency need?


thanks

manish kumar
contract no.


[protected]

hmy internet connection is lost..i mfrom asansol..and also my landline..is there any procedure to complain through other network??reply me as soon as possible..

BSNL — BAD POST WARRANTY SERVICE

I purchased a USB internet device from BSNL.The device name is HUAWEI EC 325 but after warranty my device is now not working properly.I complind in BSNL office but they are saying that they are not responsible for that and HUAWEI is responsible but when i went there they are saying just opposite.
No one is ready to repair that device.Now BSNL is saying to purchase new device.
Someone should be responsible for repairing it.HUAWEI is repairing same device but of TAT and RELIANCE.