Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have broadband connection in my telephone No.[protected]. Its not working w.e.f 21/3/13 and i complained in bsnl office asansol on 22/3/13 my complain no. is [protected] but no response to till date. when i call to bsnl office he says ur complain is on process. i have huge problem i couldn't any work without internet connection.

Sir, i have recharged Rs 110/- in my BSNL mob No [protected], Paytm Order Number[protected], Order Date 18 March 2013 15:33 and that order shown in my Paytm account as successful but the amount is till not credited in that No.You are requested to verify the case and take necessary action to credit/refund the same amount in my BSNL No/Paytm cash.

Thanks for your kind help.

The Teracom Modem now has gor two year waerranty with AMC five years after the upward revision of price to Rs 2100/-
Franchisee erased the old price on the Box (MRP) and billing for new price without offering the new warranty Before price revision the warranty is for one year.
The warranty card also does not mentioning the two year warranty neither BSNL Franchisee is also not enteing the details in the card
The BSNL has not botheredc to address tis issue
There is circular to this effect from CGM New Delhi which I am having
Pl ask BSNL to publish this INformation to Customer
Sethumadhavan R
Tel no[protected] cell[protected]

My name is Col (retd) Arvind Vij , age 69 + , Patient of Cancer , Heart , ect .Restricted to home .
.
2. BSNL Tele No[protected] , Mob -[protected] , Broad BAND CONNECTION PART OF BSNL TELE .

3.RES ADDRS ;503,Royale Tower,Shipra Suncity , INDRAPURAM ,Ghaziabad ,201014 .

4. Problem Areas .
a) BROADBAND CONNECTION NOT working altogether or at very low speed as for BB ,complaints being lodged , and removed from exch register having been solved .The problem ,repair is outsourced to civil party & they ARE NOT KEEN to repair .
b) NO one at supervisory stage Attends THE CALLS eg, JE,SDO etc.NO one at junior staff level gives NOs of senior officials.
c) Complaint is registered at 198 ,1504 .Being automated , you have an option to spk to their EXCEUTIVE .NO RPT NO , EXCT HAS ATTENDED MY CALLS FOR 4 DAYS.,WITH THE RESULT I cannot tell the faults .

I have been receiving extra charges on my broadband bill for the last month for hungama music and movies which i had not subscribed to. I have been wrongly charged for services & i had not asked for nor had utilized. This extra service not required anymore. So please be refunded extra amount as deductions in my next bill. The hungama service should be immediately terminated from my account. Kindly request you to do the needful.

Land line No. :[protected]

Mr C. Sureshkumar, Sree Nilayam (H), Shanti Nagar, Athani P.O., Aluva, Pin - 683585, Ernakulam (Dist), Kerala, India.

we have never requested for the downloading of any Movie on demand or any Games from bsnl-hungama, but the bsnl has billed Rs.198-00 as cost of Movies and Games packs in our monthly Bill of our post paid Landline phone no.[protected].
so kindly deactivate this Facility of Movies and Games from bsnl-Hungama with immediate effect and oblige.
thanks,
for TARA CHAND OUDH BEHARI, KAITHAL-136027
Account No. [protected]
Phone no.[protected]

sir,
iam using bsnl broadband unlimited plan since last 4 years, my land line no. is [protected], but iam not satisfied from this bsnl broadband service ,,every month iam paying the bills but not getting the service. most of the time the DSL light is unstable ,, the condition of the phone cable out side my house is pathetic, i complaint the exchange lots of time but there is no permanent solution.
kindly have a look at this and do the needfull.

DEAR CONCERN,
I M MR PRADIP RASHMI PAUL.I HAVE LOGGED A COMPLAIN ON 19/3/2013 ABOUT MY LAND LINE PHONE RECEIVER'S DISPLAY IS NOT WORKING AND I HAVE GIVEN A COMPLAIN NO WHICH IS [protected] DATED 19/3/2013.MY PHONE NO IS 25450491.TODAY I HAD A CALL FROM YOUR REPRESENTATIVE IN MY PHONE NO AND HE INFORMED THAT THIS IS NOT A IMPORTANT CALL FOR US BECAUSE THE PHONE SET IS NOT AVAILABLE AND WE ARE NOT INTERESTED TO ATTAEND THE CAL AND HE FURTHER TOLD THAT TO BRING THE PHONE SET FROM MARKET.
IF THIS IS THE SERVICE YOUR ARE GIVING THEN I HAVE TO GO TO CONSUMER COURT TO RESOLVE MY PROBLEM IF YOU ARE NOT GOING TO PUNISH YOUR REPRESENTATIVE AND RESOLVE MY PROBLEM.BECAUSE I THINK WE ARE NOT GIVEN SERVICE FROM BSNL BY FREE.

Dear sir,
i have paid my mobile bill of Rs 366- by H.D.F.C Credit card ending 9706 on the 20th march 2013 of which was debited from my Account. However , the message appear that the transaction was not successful and
was directed to inform you. kindly do the needful and inform the result to my email: [protected]@gmail.com and [protected].




Yours truly
Rupaia Lamarr
jowai, jaintia hills, meghalaya,793150

My landline phone no.[protected] was out of order since last 2 months and in this regard, I had lodged complaint on[protected] through Automatic Complaint Service and after a week I again checked where it has been displayed that Technical work is in progress. Evry time when I checked the aforesaid tape was repeated. After a lapse a month I personally contracted again and again and was assured that the next day the man would be deputed to set right the defect, but so far nobody has attened.

I applied for a new landline & broadband connection at the Ramamurthy Nagar Exchange on Jan 31 2013. The have accepted the order (order no. [protected]) and asked me to get in touch with T.C.Palya exchange where my residence is located. Initially they told the labours are not available to dig the road to pull the cable from other side of the road. After 2 weeks they started saying not getting the spares from the Ramamurthy Nagar Exchange and asked me to contact Mr.Raghu on [protected]. Most of the time no one picks this number. Few times they picked and told I will be getting the connection in a week. That week never came until now which is almost 2 months now. Pathetic service right from person sitting at Ramamurthy exchnage to accept the order, people at T.C.Palya exchange. No idea how to escalate this. Unfortunately there's no option of Airtel / ACT broadband or even Wireless provides like Tikona in my layout. Hence has to depend on this unedcuated / pathetic government offices.

my bsnl no is [protected] puri i want to know last 1month incoming/outgoing call details in my id . . satya.[protected]@gmail.com

I have changed my internet plan From Rs 250 to Rs 750 ULC from the 26th of February, 2013. The bill paid for the month of February was 1424 & for March the bill amount is Rs 2348. As per the bill the broadband usage is Rs 1181. We have changed our plan , so why is the bill amount so high. Please let me know as soon as possible.

Telephone number is[protected]
Mr Immanuel S A

I have purchased new BSNL prepaid SIM card in last month (Feb 2013) and still I have been waiting BSNL to activate it. The Problem is new SIM is not showing any Signal or Message. Kindly Activate my SIM card Number [protected].
I have already called customer care many times.
My Alternate No: [protected]

Dear Sir,

I am an old customer of BSNL with number starting with 94470 with the number about 10 years old and I have ported out of BSNL last year coz ur sim didn't support my Google phone, now I have ported back to BSNL last week only to be found that my calls as well as internet are getting disconnected quite frequently and it is severely affecting my job/calls related to that and it is totally absurd that your customer care people are not able to resolve this problem, I have checked the sim with multiple phone and the issue still persissts....please help.....i can't lose this number coz it has been the primary contact for all and I need to wait another 3 months to get this ported as it is causing serious trouble for me

sir,
i am Rajendra and my wife name nirmala. my wife is always talking to some strangers even in midnight also she is talking secretly so please send mer call register , her mobile no. is - [protected] .
thanking u sir...

My no. is[protected] , I activated the Hungama music,video on demand , but i need it to be DEACTIVATED. so please DEACTIVATE it or let me know the procedure for DEACTIVATING it.

From,
Suresh Babu S
No.3/3, Periyer Street, Kattupakkam Village,
Kavanor Post,Kattakolathor,
Chennai 603 203
Email: suresh.[protected]@gmail.com

Respected Sir/Madam,
Sub: Internet connection problem. Ref:Wimax User ID: MB10003167, Account No.[protected]
I have got the WIMAX Internet connection from 04th February 2013 and using it and paid first month bill on 13th March 2013. But from 15th March 2013 onwards I haven’t received any connection I have checked & troubleshoot the access, it shows the error has DNS Server Error.
Recording this i have complaint to the following:
1.BSNL Wimax Customer Care 1502 on Friday night at 9.00 P.M Name of the Person Lakshman( but thay have not take my Complaint and register the same )
2. Maraimalai Nagar Exchange –She take my complaint and register and she give one wimax customer support Engineer No.[protected] on Saturday. After out of from exchange she called and said your problem as rectified, and I have go to home and checked but still problem not resolved.
3.Monday morning ( Today )went to Maraimalai nagar Exchange, request to solve the issue to SDE madam,but waited till 10.45 A.M Madam has not yet to come to exchange & than I tried to Customer Support Engineer [protected] but he says he don’t know about wimax customer support, its take by BSNL Exchange.
So I kindly request you to consider this problem and rectify it immediately.
Thanking You,
Yours faithfully,
Suresh Babu S

Date:18th March 2013
Place: Chennai

NAME- Navin Kumar
Mob. No.- [protected]
Service Provider- BSNL

Complaint:- Single Channel Pack has activated on my mob. number ([protected]) without my permission, they are deducting balance from my mob.account continuously. I complaint several time regarding this problem but i didn't get any satisfactory response from them.

Docket no. of complaint on 09-March-2013: C09HR301990

Docket no. of complaint on 11-March-2013: C11HR302535

Docket no. of complaint on 14-March-2013: C14HR304547

Docket no. of complaint on 17-March-2013: C17HR304121

in my bsnl number rubaru service is costing unnecessary charges and i tried to stop it my calling bsnl numbers but it couldn't stop. i am losing Rs.66(approx) per month. please do something for it.and also can't change my number because my number is with relatives and someone in them is also living very far and also don't know their number.please do something!!!!!!