Bharat Sanchar Nigam [BSNL] Complaints & Reviews

am using a BSNL up west Excel number (+91-[protected]) on my NokiaX2-02 handset . I have been using its BSNL Excel GPRS through my mobile phone and data crd . You can very well undertand my dependability on availability of internet through Mobile GPRS.

Now, since 28/02/2013, the GPRS connectivity to my number stopped functioning, and error like " Packet Data Connectivity not available" and "Link not avilable" stared appearing on my handset screen when tried to connect the net. I waited for couple of days thinking that it may be temporary network problem but finally I lodged a complain thorugh
Customer Care rang me up and suggested few settings change and assured that the GPRS connectivity will now work. But unfortumately, nothing happened and same old error kept coming on my handset's screen. I have already downloaded the latest settings from BSNL viz bsnllive, bsnlnet, bsnlmms and bsnlstream but these settings als are not of any help. Strangly, when I tried to connect through another BSNL prepaid SIM, the GPRS connectivity worked properly. Therefore, it seems that somehow my no. has been deactivated for GPRS connectivity by BSNL.

Dear Sir,

I got BSNL connection before 10 days. For first two days its working fine. After that it not working. I made a complaint in BSNL office shollinganllur. But they are not giving me any complaint ID, saying we will come by tomorrow. I made 10 calls to the office about my complaint. But they are not bothering about what I am saying simply giving answer we will come by today or tomorrow.

I want my service back and I am not charged for these days that I dont have access to internet.

Thanks in advance
sashank

Due to worst ever service, I submitted a disconnection request of my BSNL Landline no. [protected] in August 2012. Though they disconnected the line in 2 days,I am yet to receive my security deposit of Rs. 2917.25, which i received a SMS message from them. My cancellation BSNL Ref No. is RE000139U002 dtd. 15.09.2012. I approached the in-charge Mr, Thakkar - AO TR (mobile no. [protected]) a no. of times , but every time he is assuring me of sending the refund chq. 'within 2 days'... I want to file a personal complaint against Mr. Thakkar for cheating me and holding my amount of Rs. 2917.25

My mobile No.[protected] is having DND Service. Without any browsing the service of BP-Items (Follo shahid) www.follo.co.in was activated on my this cell Number. 2-3 Unwanted SMS BP-Items (Follo shahid) are dusturbing daily. Several time I requested to BSNL Customer Care Centre and DND Centre but they does not provide any window for stop unwanted massages. I think their is no mean of DND facility. Please help me.

RAVINDER KUMAR CHAUDHARY
AIMA W.NO.3 PO&TEHSIL PALAMPUR H.P. 176061
Email: [protected]@gmail.com

Dear Sirs,

This is another pathetic story of my experience with BSNL mobile today that I underwent.

I have been trying to recharge my mobile with my usual vendors, who regretted that the poor service of BSNL has made them to opt out from possessing BSNL rechargers.

However, today, I recharged my mobile no. [protected] at Om Shoppee, 9A, II nd Main Road, Ram Nagar, Nanganallur, Chennai 600 061 for Rs.500/- (reference no. [protected]) where the vendor informed me that all recharges above Rs.220/- will have a 100% talk time. Knowing about the poor service of BSNL, I double checked with him if I recharge for Rs.500/-, will I get Rs.500/- as talk time. The vendor reiterated and confirmed that all recharges above Rs.220/- will carry 100% talk time.

I opted to recharge my above referred mobile no. for Rs.500/-. Instantly, I got an alert message in my mobile indicating the recharge that recharge was successful for Rs.442/-. I am terribly shocked and questioned the vendor about the balance amount. He insisted what he said earlier and praised BSNL for its poor performance and response to queries and directed me to take it up directly with you.

With no other option I am writing this to you to seek justice.

Why is this poor service from BSNL?
When the vendor confirmed that I will get 100% talk time, why I didn’t happend?
When will I get the balance Rs.58/- to my credit?

I have been using this mobile number for the past 10 years and during the initial years, I had all praise for BSNL for its coverage and easy recharge facilities. When more and more private operators throng the market, we expect the government run BSNL to excel better in your services. However, it is regretted to note that your service has moved from bad to worse.

I hope to save the interest of its customers BSNL will ensure that I will now not move from worse to worst and ensure all steps are taken to retain its customer.

Coming to the point, please let me know per return, when I will get back my balance into my credit.

I again reiterate that with immediate effect I wish my balance Rs.53/-be credited to my account and also expect your good self to acknowledge this email.

If you are unable to do so, please let me know as I will proceed with consumer forum.

Your immediate response is appreciated.

Thanks
Parthasarathy R

I have lost my cell phone last night 2/3/2013 at Community centre,antophill,mumbai.It was issued at solapur,maharashtra by name Lalahmed B.shaikh.It had a BSNL prepaid sim card.I want to block the sim card.Please let me know what next.

Alternate Contact number:[protected]

I am Using TERACOM Wi-Fi Modem (Wi-Fi ENABLED) and I am In Rs.750 UNLIMITED plan.
I noted That My INTERNET CONNECTION drops FREQUENTLY and no CONSTANT connection At all.! [ I get these problems Atleast 3 times in an hour ] I Registered The Complaints Directly To BSNL for More Than 5 times. It Works For 1 month and then The Same problem Continues.! No Responce At all.!

ATTACHMENTS - [1]. Network Status When connected


I AM FROM COIMBATORE , TAMIL NADU

I have submitted the bsnl form at your sanganer branch on 10|09|12 with all the documents and Rs 500 for land line connection as i wanted broad band connection.but i have not received any proper answer yet. if possible, please provide me a land line connection otherwise give me proper answer in written.

I request you to kindly take this matter into action for good services.

he new connection is with the name of suresh parmar and mob.no.[protected]

plot no. 73 mahaveer nagar-x, near kaidi farm, sanganer, jaipur

I am V.Govindasamy from Tambaram.i am using bsnl landline for the past one year.since we got the phone we are receiving extra loud noise in phone. we are not even able to hear what is spoken over phone. we only hear loud noise. we have already complained many times in bsnl, but one or two people come from office and simply open the box ,stand for sometime and go.but the sound keeps on coming.our BSNL exchange office is in gowrivakkam. our net connection is also very slow. when we asked for it, they say"your area is very far,it will come like that only. so you have to adjust." we are also paying our bills,so we want good connectivity!! please give our rights!!!!!!!!!!!.

IN MY EARLIER COPLAIN REGARDING .PORTABILITY FROM BSNL TO VODAFONE REGARDING UPC NO , BW485533,READ MOBILE NO.[protected] IN PLACE OF [protected]

I have applied for number portability from bsnl to vodafone many times in last ten month ,but invain.,EVERY TIME, I received a message from vodafone that your porting request has been rejected by bsnl due to, there are subsisting contractual obligation from subscriber agreement
MY UPC NO. BW485533
MOBILE NO. [protected]
e-mail id [protected]@gmail.com
please solve the problem at the earliest

MY TELEPHONE LINE[protected] REPEATEDLY GOT OUT OF ORDER. COMPLAINTS No [protected] DATED 21 FEB 2013 AND SEVERAL OTHER COMPLAINTS LODGED. DESPITE ALL EFFORTS THE PHONE LINE IS NON- FUNCTIONAL TILL DATE.

(COL MK ROY)

Area code of my landline phone is 01679 and no is 233097 in the name of mohinder pal singh provided by BSNL. I have already paid bill for the period[protected] to[protected] of Rs.990.00 of invoice no [protected] on[protected] through online portal of BSNL and received a receipt no[protected] but again today i received a bill through post of the same invoice no.[protected] of the same period[protected] to[protected] for Rs.567.20 to be paid by[protected]. Please look into the complaint and rectify under information to me immediately.

Respected Sir,
I recharged my mobile with rs301 nearly 1 month ago which gave me benefit of 8gb data usage for 3 months. when I checked my data available I encountered that only 1gb was left. I even checked my downloads and that counted to just 2.5gb. moreover after considering the surfing charges too, the data usage hardly reaches 4 gb. when contacted to customer care they told that they don't know about that and disconnect the call.

Team,

Myself Pravin Shivram Dalvi,
Kindly provide me list of incoming list of BSNL landline no.[protected] against dated 21 Feb. 2013 from 07:00 am to 10:00 pm and mail me on my mail ID : [protected]@gmail.com and [protected]@hotmail.com

Kindly send me details as earlier as possible.

Regards,
Pravin Dalvi.

my phone no.[protected] is not in order from 12/12/2012
I register a complaint at dehra bsnl exchange . I was assured by SDO of Dehra bsnl office that ur complaint will be attended within a day and that day is came yet. so manny calls made to sdo, jto and even to the lineman nothing comes in our favour. After almost 3months where should be go.

Sir

Please note this matter, its an Urgent, I need a incoming call details of[protected]. My mother is afraid, some one is calling in midnight since last two days(after12:00) and using abusive words against my Family.my mother is alone and old. so no one is there to Go in BSNL office to collect detailed bill. so here i am requesting you to provide me the Incoming details to[protected] on[protected]. connetcion name is on the name of my Mother. if you required any more details regarding this connection. please send a mail to me ...

[protected]@gmail.com is my EMail ID. please give a Reply on this matter ASP.

dear sir,

i am using BSNL land line phone in my home having no.[protected].i gave lots of time application to disconnect my connection my phone is dead but still billing done by them. when i go to there office every time they said your area changed is now you have to meet other sdo who is sitting in rajnagar. and if i went their in Saturday's they said SDO is not sitting here.

now i am really frustrated because now they are said that first clear your bill than we disconnect number .


plz help me

Sir,

I have made payment through my PNB debit card of my landline bsnl bill of Rs.562/- on 25.2.2013 but the transaction was not matured and I have received a message to contact on [protected]@billdesk.com. Please guide me what to do.

Thanks

Yours sincerely
Sunil Kumar Goyal
Mobile [protected]

I AM USING THE BSNL MOBILE PREPAID SERVICES OF NO. [protected]. A VAS(VALUE ADDED SERVICES) HAVING A CATEGORY OF LOVE SMS SERVICE IS UNNECESSARILY ACTIVATED BY THE OPERATOR AND IT IS BEING RENEWED EVERY 15 DAYS AND RS.15/- IS CHARGED EVERYTIME DESPITE LODGING THE COMPLAINT ON BBCARE VIDE DOCKET NO. A30BR300952 ON 30.01.2013....IT WAS ASSURED THAT THIS SERVICE WILL BE STOPPED, RS. 15/- HAS BEEN DEDUCTED AGAIN ON 13.02.2013 & 24.02.2013. I REQUEST YOU TO KINDLY RECTIFY THIS AT THE EARLIEST AND BALANCE DEDUCTED SO FAR,DESPITE LODGING OF COMPLAINT MAY BE CREDITED TO MY TALK TIME VALUE.......