Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Letter to Sr. Account Officer -Mr.Garg

To
The Branch Manager,
BSNL Broadband Department,
Gurgoan

Sub : Complaint on Bills (either waive off the charges or disconnect the connection).

Sir,

This is in reference to our number broadband number[protected], please note that we have been a facing a problem for last 11 – 12 Months.

Because on the construction of the road at Dhanwapur road, railway road, gurgaon, Our Internet line was disconnected 11 – 12 months ago. We have lodged a complaint also long back on the same but it was told that on complaint, all charges applied on bill would be waived off.
Also, we are getting the bills regularly without any services and no visit from the bsnl personnel has been made so far.

I would request if you waived off all the charges on the bill or discontinue the connection. We are not going to pay for the services we have not availed because of no connection for last 11 – 12 months.

Please treat this matter as urgent and close the connection asap.

Regards

Amit Kulshrestha
Awas kunj Society,
A- 413, Laxman Vihar,
Awas Kunj Society, Gali No. 3, Ph – 2
Gurgaon.
Mobile : [protected]

I bought a bsnl penta 8 inch tablet 15
days back. There is a charging problem. I
guess the problem is in charging pin and
not the charger.
The device will charge only if I put
charging pin in specific angle. Everytime it
takes me 10 minutes to adjust that
position, and if I move it by
small amount also, it will stop charging.
The dealers couldnt help me with this
problem. Please do the needful. Or else I
need a replacement model. I am unable
to use this for just 15 days. I dont think I
can use it any longer.

I bought the tablet with lots of financial difficulty. Plz do the needfuld

Thanks,
sneha

I'm a consumer of BSNL since 2003. Last week i mistakenly clicked Hello TV,as a result i was subscribed as a Hello TV user. Now i'm unable to unsubscribe the same. My Mob No-[protected].

My land line No [protected] on this broad band connected. on dt. 1/11/2012 hangama movies on demand and hangama music on demand and hangama games on demand were activated. I do not want the above hangamas hence you are requested to deactivate the all the above immediatly. We rae not down loaded any movies, music or games on date 1/11/12, but excess bill is sent for Rs/-335.43, this amount my be adjusted in the next bill.Thanking you.

[protected]
on 24-december-2012 _ I recieved message from the number[protected] which contained-"TThank you for subscribing Bhaviashyavani Pack.will be charged Rs.5.00/7 days.To deactivate call 1255599.
Then I checked my balance and found Rs.5.00 deducted from my balance.Actually I hadn't activated any kind of such service from my mobile rather it was automatically activated on my number by my service provider.since last 3-4 months i am facing this problem so please kindly help me out in solving my problem.i hope bsnl will correct the same and shall not repeat.

Please Check My Complaints Would you please make necessary arrangements to repair my land telephone N[protected] Which Was not working more than 90 days An early favourable from your end will be highly appreciated With regards Azeez Doha Qatar

Dear sir,
As i am the fixed land line user of BSNL since from last 15 Years.Now we have shifted the house to a new location within the town and we want the fixed land line connection to be shifted to our new location.since i have fallowing up the same with the relevant telephone exchange every alternatively and also gave the application but we are not getting any proper feed back and nobody is responding for our query.there is also a existing land line connection hardly 200miters far from our location.If the service of government is like that only then what can we expect from others.The required details are as below.
connection in the name of S.D.Phatak
add A/P; Hulkund
Ta; Ramdurg
Di;Belgaum
Karnataka
Land line to be shifted [protected]Now its dead)
Contact no. [protected]

Respected sir,

Please provide me [protected] (BSNL Pre-Paid) call history from 01.12.2012 to 30.12.2012 for a small enquary. details are send My email address is [protected]@gmail.com.

i hope you will consider my appeal sympathetically and oblige.

Thanking You,
Subhabrata Rakshit
Goaljan, Berhampore, Murshidabad, West Bengal Pin. 742188

No proper response from BSNL customer care for making a compliant regarding network problem in my area....i'm totally disappointed by BSNL poor service......

BSNL call tariff changes during festival time made me to think BSNL is the "BEGGAR" network in INDIA collecting more call rates even i applied rate cutter for my number during that time.....

compare to other network this is very worst network in INDIA ...

SIR,
My phone number is [protected] , the following services automatic activated by service provider as per date mentioned below
1. Follow deals WAP service ---- 10 Nov 12
2. MIMOBITV[protected]---- 20 Nov 12
3. Follow deals WAP service--- 22 Nov 12
4. ISD service[protected]--- 27 Dec 12
After that contacted customer care to start DND as following dates
1. On 27 dec 12 at 18:15H vide doc. no. L 27HR304408
2. On 30 dec 12 at 08:35H vide doc. no. L30HR300259
As customer care assured that I will received a message for start DND service within 24-48 hours till now i have not received any message from BSNL regarding start DND service.

From

Sunil Kumar
Thooprath House
Kanni Kulangara
Puthan Chira
Trichur Dist.

To

Division Engineer
BSNL
Irinjalakkuda

Subject: BSNL Landline Connection Not Working

Sir,

Reference to above subject, my BSNL land line connection no.[protected] is not working last 2 months. I had complained to Vellangannore Telephone Exchange before 2 moths. There is no action from their part. I am kindly request hereby for your necessary action on my complaint.

Sincerely,

Sunil Kumar

1. I am a army officer who has just been posted to pune. I had applied for a BSNL land line connection with broadband facility on 22/23 november 2012.the response at bsnl office, Bhavani peth pune was encouraging. I was given a regd no as su[protected].

2. Though the paraphernalia required to instal a connection is already existing at place of my residence( (as the occupant before me also had a landline connection), I was assured that the given connection will be provided in 10 working days.I chose the plan of Rs 850/-, i was told that i need to procure own hand set and modem for the same ( but mentioned that it would be provided free of cost if i continue the plan for six months). i procured the same

3. I called bsnl office again as no one turned up even after 15 days. the contact no of Mr N B Tengle ([protected])was provided to speak on any problem. After assuring me that the connection will be provided in two to three days, he again stopped taking my calls. on my repeated calls he told me that i cannot be done and to meet him personally.

4. On contacting local technician( Mr Yadav/Jadhav) responsible for installing connections, he told me has recieved the order and would place the connection. However he would do so only if he recieves two bottles of liquor from my side. he has visited my place twice but the phone is yet to be installed .

5. I request you to look into the matter and take the neccesary steps that the users donot face such problems and leash can be tightened upon corrupt officials. i am sure if the can do this type of arm twisting and corruption with a army officer, they must be doing the same with impunity with a common man.

requesting a early action,


Maj Sushil Mishra,

my name is amit tandel. i have ported in bsnl gujarat for last 15 days and on the same day i have activated 98rs gprs plan. but it is very bad that bsnl apn s bsnlnet and bsnllive are not working properly so that i could not use internet service for a single day. i have come to bsnl only because i can use internet service. ihave lost my 15 days and money without using this service. i have also complained to bsnl customer care regarding it but all in vain. please help me. ........... tahnk you.

my bsnl no is [protected] and i am using sony xperia u model i requested bsnl on 1503 many times to send me the Internet setting so that i can use Internet on my mobile phone but irrespective of many calls they did not send me the setting and now their number 1503 does not let me talk to the executive . either they are not on duty or they are not performing their duty seriously. please make me available Internet setting on my mobile phone

my internet conection is not working properly for phone no [protected] for which the problem is arising .the connection is terminated freequently in between the sesssion ,i made complaints in the bsnl site([protected]@bsnl.in) but of no use .

my alternate number is [protected] on which I will be available...

change wll to land line with broadband

sir,my name is UNNI NAIR P.my connection is under kombidi exchange sub of Mala exchange.
now i am using wll phone.but I am not able to get Internet with dial up connection. I made so many complaints about this to the concerning authority but they are all helpless. At last i given an application to disconnect Internet connection from my WLL phone on[protected] already disconnected. And given an application for Land line with broadband Internet .MY both children are working abroad so it is very urgent to me get a broadband Internet.I am a senior citizen[1-6-1951]
So please consider my case sympathetically and alot me a connection immediately.the government of India provided so many special considerations for senior citizens must be taken care off

thanks and regards
UNNI NAIR P
PULIYEDATH {H][ MADHAVI NIVAS]
VELLANCHIRA P.O.
THAZHEKKADU via
THRISSURE 680697

MOB: [protected]

i m using bsnl net from last 3 days i have no gprs network when i call on 198 cce say this is only landline n broadband complain desk what i do i m using my college wifi that is limited what i do which sim is better in meerut plz tell me... My number is [protected]

The DGM BB, NOC
Broadband Multiply Project
BSNL, Bangalore

Sir,

I wish to know the details of IP address: 117.204.222.83, which is belonging to whom as I have tried to approach local BSNL, Anand and Police station (LCB) too, but they have guided me to contact BSNL, Bangalore office, which is the owner of the ISP.

In view of above facts, with this humble submission, I request you to kindly provide me details of owner of said email IP owner.

I shall appreciate if I could get prompt response.

Thanking you,

With profound regards,

Dhiraj N Chauhan
Anand, Gujarat
MB- [protected] (Kolkata)
Email : [protected]@gmail.com

Dear Sir.my bsnl prepaid mob. no. is [protected]. I am getting daily sayeri from BV-TESYNC. Rs 7/- per MESSAGE deduction.I request you to stop service immediatly because i have not subscribe it.

Since last few months my telephone is frequently getting dead, everytime we logged the complaint on 198, and after logging the technician visit after 4-5 days, and again the phone is getting dead in next 4-5 days..

below is the mail communication for above incident :-

From: Vishwanath G Tambe/IND/CSC
To: [protected]@bsnl.co.in
Date: 27/12/2012 10:57 AM
Subject: Fw: Grievance for LL[protected]Complaint Docket #1 - [protected]) (Complaint Docket #1 - [protected])


Dear Sonar,

This is really so frustrating that every second day our phone getting dead, hope this time we will get permanent solution, to avoid further escalations.

This time we booked the case with ID - [protected].

Regards,
Vishwanath Tambe,
Engineer - Technical Support Specialist
Onsite Operations,
CSC: Bombardier Project

Holidays -

CSC Remote Infrastructure Management | Mobile: [protected] | Email: [protected]@csc.com

CSC • This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose • Computer Sciences Corporation India Pvt Ltd • 7th, Floor, Block 1B, DLF IT Park, Sivaji Garden, Nandambakkam Post, Ramapuram, Chennai-600 089.

----- Forwarded by Vishwanath G Tambe/IND/CSC on 27/12/2012 10:54 AM -----

From: Vishwanath G Tambe/IND/CSC
To: [protected]@bsnl.co.in
Date: 11/12/2012 09:43 AM
Subject: Grievance for LL[protected]Complaint Docket # - [protected])


Dear Sonar,

With reference to frequent complaints we are registering about the phone line getting dead, since last few months we are facing lots of problem with our LL phone - 2323942.

Repeatedly we registering the complaints and we are getting temporary solution from your technician.

Hope after the escalating the matter to you, we will get permanent solution.

Thanks in advance for your intervention.

For your reference following are the details:

Name - Kishor Govind Tambe
Address - R. No 3, Shiv Shakti Apt, Jai Malhar Nagar, Agra Road, Nr. Chikhale Baug, Kalyan (W), - 421301.

Land Line[protected]
Complaint Docket # - [protected]

Regards,
Vishwanath Tambe,
Sr. Engineer - Technical Support Specialist
Onsite Operations,