Bharat Sanchar Nigam [BSNL] Complaints & Reviews

dear sir,

i had bought bsnl penta ws 702c teblet on 26th november december. when i purchase teblet there were mention 2g & 3g support on packing. after 1 week i inform dealar he says that 2g sim support & 3g dongal support feature in this teblet. after some days i face problem with its display so go its service center its locate in bapunagar. he says that take 2 bill zerox along with teblet so i return & after 1 week i go at same service center they says that company did not support them so he left penta repairing works & gave us another service center address.

on 12th january 2013 i went that service center & check my teblet they are says to me pl call after 5 days it can be repair or sent this teblet to company at noida. i talk with penta cuestmer care they says that they will give my teblet on 27 th january 2013 I also drop mail. they will not reply my mail. today i will call service center now they are says that take your teblet it is not repair &company will not support them. i talk with cuestmer care number they are says that pl courier us your teblet & we are check then we will sent you courier .

so i request you pl consider my complain & try to solve my complain.

Umesh Jaiswal
M: [protected], [protected]
Enjoy Travel Solutions
57, Dhanlaxmi Society Opp. C.M.C., Odhav Road,
Ahmedabad-382415
Ph:[protected]
wwebsite: enjoytravelsolutions.webs.com, mygoatour.webs.com
Mail: [protected]@yahoo.co.in,[protected]@gmail.com,[protected]@gmail.com

My Telephone Number[protected] have a broadband connection, it was dead for almost a month before this, the issue was resolved in over 1 month, I'm tired of this service, broadband connection was working fine before, but now it stays connected but does not open any website other then Google or such lite websites, it takes upto 20-30 mins to sometimes open some websites, although it shows the Internet light(Link) but it keeps on getting disconnected, I can not download any files due to this, neither can I stream anything over the internet, ping is usually very high to outside servers, nothing below 150-200ms, kindly get this fixed asap, because we pay for this service even if its not working sometimes, they said the underground line needed to be changed for a good connection, but they never changed it for years, when we call to customer care, they say if the internet light is showing on the modem then it should be working fine, and also they do not take in complains for high pings, jitter/packet loss in p2p via internet, they say as long as its working its fine, kindly either change the staff to one that at least knows some very basic terms that even kids knows these days from Hardware and networking, the staff almost feels like its illiterate, they don't even understand when i talk about high ping that i get, please get my broadband fixed asap, current complaints are as follows

1. Fix broadband line, it shows connected but pings goes to Infinite and In/Out data/second goes to 0 even if its connected, which means there is no data transfer, that also means there is no connection while it still shows connected.
2. get the underground line changed, since they say it needs to be changed but they never change it.
3. Change the customer care staff to a literate one, that knows at least a bit about the technology they're working on.
4. whenever i call customer care i'm put on hold for over 30-40 mins, god knows who they are talking to? or is there just one CCR who is attending to every call in India?

Thank you, and please note i have paid for 1 month before when the phone was still dead, i don't want to pay for nothing all over again, so please fix this

MY LANDLINE NO:[protected]

PL DEACTIVATE GAMES ON DEMAND,MOVIES ON DEMAND AND MUSIC ON DEMAND

WHICH WE HAVE NEITHER AVTIVATED NOR USED.

WE ARE UNNECESSARILY CHARGED FOR. NO FAULT OF OURS.

PL DEACTIVATE IMMEDIATELY OR SHOW US THE WAY

THANKING YOU,
D.H.GOGHARI

DEAR SIR,
MY LANDLINE NO[protected] WHEN I HAD SUBMITTED THE FORM FOR CONNECTION IN THAT FORM I MADE IT CLEAR TO TAKE THE BROADBAND CONNECTION OF RS 599.00 PER MONTH WITH MY THIS NUMBER N FORM HAS BEEN SUBMITTED ALSO AND AFTER THAT FIRST BILL WAS PAID ON 24-8-12 FOR RS 1247.00 N SECOND BILL ON 24-9-12 FOR RS 249.00 N NOW THE THIRD BILL HAS BEEN ISSUED FOR RS 60391.00 WHOSE DUE DATE IS ON 09-02-13 N MY BSNL ACCOUNT NO IS [protected] ....MY MOBILE NO IS [protected] (ROCKY)......

HI,
I have applied broadband connection in last 2 month ago for this number- [protected], so that bsnl employee came for Checking link status but for distance or other reason being the link has not stable so that disconnect my broadband connection in first day.

But today when i received landline bill then i'm surprise coz in bill also mansion the 2 month broadband charge whose i'm not use little bit.

So when i call to nearest exchange so he said to me that are government police when you applied once in then you should be paid full bill.

I am very unhappy for BSNL services, If not return or adjustment my bill i will go to consumer forum or other customer support forum.

This is very poor service by BSNL employee also his conversation is very roodly or worst.

Chandra prakash Joshi
[protected]

NAMASKAR SIR
SIR MAY ADD-AT+PO=DAIHAR PS=CHOUPARAN DIST=HAZARIBAG JHARKHAND 825408
mo=[protected]
SIR WARNIT GARAM ME BSNL KA NETWARK BAHUT KHARB HAI ISH BISAY PAR MANIAY SANSAD SIRI YASWANT SINHA JE ANUSANSA PAR BSNL KE CMD KE ADESA ANUSAR JHARKHAND BSNL KE CGM AND GM HAZARIBAG AND SDE (bsnl) KE DAWAR WARNIT GARAM ME NEW MOBAIL TOWAR LAGNE KI YOJNA 2011 ME BANI HAI PAR BSNL KA TOWAR NAHI GA PA RAHA HAI OUR HAM LOG KO NETWARK KI BHARI PARESANI HAI SIR

daily seductive messages like hot vedios, sizzling babes ,bikini babes etc are coming.

it is unworthy for a copmany like BSNL to do this diverting the attention of youngsters towards bad things.

Sir,
Fraudulent debits from prepaid account of my mobile no.[protected] without my consent/option. After debit also no confirmation message. Daily verification and remembering the balance has become headache. Call centers replies are irrelevant and
frustrating. Matter was taken up with Zonal office by mail @ [protected]@bsnl.co.in .Details of debit are under :

1) 21/11/12 - Rs.20, festival contest deactivated by ON Mobile.
2) 10/1/13 - Rs.5 out of balance of Rs.11, complaint settled/deactivated on 16/1/13
3) 18/1/13 - Rs.15.

Kindly arrange to credit back.

My unit has a broadband connection which was applied on telephone number[protected] from Bsnl from 03 Jan 2012. Ever since the connection was established, the broadband was not functional and it was repeatedly brought to the notice of the Bsnl personnel personally and in writing including informing the JTO(P) and the SDE(P) of Bsnl Office, Kathua. It was only after a letter from the unit office was written to the Divisional Officer(Phones), Kathua that the connection was installed in a functional state by the JTO on 29 Mar 2012. This unit has applied in writing for a refund of the monthly charges (Total of Rs 1522.56) for the period that the connection was not functional but the same has not been received till date. Further more, now the broadband connection becomes non-functional after 6 p.m. every day for the last one week. Despite noting down the complaint to the Bsnl office everyday, no corrective action has been taken in this regard. Representative of this office was told to call up on the Bsnl Broadband complaint number 1504 but till date, no customer care representative has been taking the call despite numerous efforts. I request that the Bsnl personnel be informed about the problem faced by my unit and corrective action be taken at the earliest.

My BSNL Sim was blocked, please give new PUK code to unlock the SIM. SIM No.[protected] and cell no.[protected] Name Podicheti Rudra chary H.No.20-4-19 ayodya nager,shanthi nager Vijayawada-Krishna(dist). Please reply to [protected]@gmail.com

Dear sir/madam,

i had lost my phone and i want my old number..my number is [protected] .but your officer said me there is no information about my number...and also saying that they can't do anything in this case....

i was using that number from last 4/5 years...first i have postpaid and then i migrate too prepaid....but now there is full information about my postpaid number but nothing for my prepaid number......so now what can i do??????

This is to inform you that I, Anwesha Ganguly, am a dedicated BSNL prepaid mobile customer, and have been using this number ([protected]) since 2008.The reason of complain are :

1. I have made a recharge of Rs. 51 (net pack) on 15.01.2013 and have been calling customer care for more than 10 times since yesterday in order to get the Internet settings for my handset (HTC Wildfire), but have still not received it yet.

2. In order to bring to their notice that they have still not sent me the settings in spite of calling them innumerable times, I was 'welcomed' with rude behaviour, abusive languages, mockery of myself and they had hung the call on my face without even finishing the conversation .

3. Moreover, during my conversation, they had activated caller tune service intentionally without my knowledge and Rs. 42 (Rs 30 + Rs 12) was deducted INTENTIONALLY!!!

Two of the customer executive names as far as I remember are VAISHALI & CHANDAN


I am very disappointed and this is UTTERLY DISGUSTING AND DISAPPOINTING from a renowned and esteemed service provider like BSNL!!!

I am writing to you for necessary action to be taken and provide me the settings and my refund of Rs. 42 and Rs 51 as early as possible. Kindly look in to the matter.

Looking for your reply
Regards
Anwesha Ganguly
[protected]

Initially, I have got an automated call for song selection and without pressing any key 12 Rs. has been deducted from my account on dated 20.12.2012.
i have lodged a complaint for caller tune inactivation and refunding of that amount through customer care 1503.
they have responded that your tune has inactivated and provided me complaint number with assurance that your money will be refunded after 15 days. These are complaint numbers L20HP304575 (Dated 20.12.2012, 6:32 PM) and L20HP304733 (Dated 20.12.2012, 6:50 PM)

Now on 16.01.2013 they have again deducted Rs 30 from my account as it was inactivated at that time and i had tried their number 1503 but its not connecting due to their server problem.

please help so that this type of irritating services can be stopped

I,DR.SAUMYAJIT DATTA,A WEST BENGAL HEALTH SERVICES CADRE ENT SURGEON,AM USING CELLONE PREPAID SIM SINCE 2004.I ALWAYS KEEP MORE THAN ADEQUATE TALK TIME WITHIN IT.NOW I'VE BEEN TRANSFERRED TO ALIPURDUAR SD HOSPITAL;WEST BENGAL;750 KMS AWAY FROM KOLKATA FOR LAST FEW YEARS.SINCE 11/01/13 EVENING MY CELLONE KOLKATA PREPAID SIM SUDDENLY GOT LOCKED;NOT WORKING IN ANY MOBILE HANDSET.SIM NO.-[protected].

PL DO THE NEEDFUL.


DR.SAUMYAJIT DATTA
ALIPURDUAR SD HOSPITAL;ALIPURDUAR;WEST BENGAL.
ANOTHER MOBILE NO.-[protected].

Dear sir,
I am a bsnl handset user from ponthenpuzha(manimala panchayat,kottayam dist,kerala) in which we have no network coverage at all in our area from many years back.but there is a tower in which ,it is not charged at all.All the bsnl customers are suffering a lot about this.As usual bsnl is the best network providers but here it is of no any use at all.So i kindly request u to do the appropriate solution for this as fast as possible.
your sincerely
Jito Tomy Joseph

Sir,

I have a cell No. [protected], and near about 6 months I got a message from BP-OVRSEA[protected] that you have activated a service of love SMS for that Rs 15/- will be charged for 15 days. i.e Rs.30/- for one month.They have written in the SMS, if you want to unsubscribe the said SMS you send UNSUBLOV to us. But I have not subscribed the said service. After that I tried many times to unsubscribe was in vain. Please stop the above unsolicited sms service as soon as possible and kindly redeem my money.

Thank You.

phone is dead for last week. complaint is not being attend properly

57
regards


vinod kapahi
[protected]
[protected]

hi,
tis s my mobile no [protected] my problem s till oct 31 2012 my mobile was in the plan named as NESAM & then on nov 1 2012 my mobile plan changed to CNI PER SEC several times i tried to contact bsnl customer care but i received an computer voice saying that that i[censored] have low only u can speak with customer care.so i request you to take immediate action on tis & make me to return to NESAM PLAN .thank u

My mobile no. is [protected] and my sim card no. is[protected]...My problem is very small........
Day before yesterday when I was going t make a call suddenly my cell was switched off and when i switched on it. It was displaying that my sim card has been rejected and it also wants me to enter a PUK code.Actually I don't that is a PUK code that's why I do not enter any number and my most precious numbers are also deleted from it.......Please help me!!!!!!!

I am using BSNL EVDO Service(Ph. no: [protected](Noida) - Unlimited 750 Plan). I am Experiencing a problem regarding internet service from BSNL. On 29th November my internet stopped working, so i checked my balance which was around 5400 yesterday dropped to 202 and then dropped to 0 and my account validity also reduced from April 2013 to Dec,2012. As i have unlimited service so it should not be because of my data usage. I have tried to contact BSNL Regarding this issue but have not received any response. I have also Registered a Complaint on BSNL Customer Portal(Docket no: K30UP304210). It's been more than a month and my problem has not been resolved & I have not received any information from the company as well. I have tried to contact BSNL Nodal officer, Noida SSA but no one is picking up the phone. I have also sent an email to PG Appellate Authority, UP west but have not received any response. I want to know on what basis they have deducted 5400 rs. I'll be very thank full to you if you help me in this matter.