Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL — broadband very-very slow speed

slow speed of internet through Broadband (BB)

Sir,
I have taken high speed internet BB connection through BSNL phone. Since then i was in trouble with it. At the time of taking connection there is no sufficient speed. But my friend, who is also opted same plan argued that he has more speed than that of mine. Now the speed has decreased to such an extend that I have to refresh each page more than two times to view it. It is very difficult to load even the basic HTML view of GMAIL. I complained the authorities but they say that they found no problems. There is no problem with my computer. Please take necessary action as soon as possible. plz;...... my BB plan 499/- unlimited.; real BB downloading speed was 250 kbps & my BB speed is 21-23 kbps only.

bsnl mobile GSM services — deduction of main balance

i have recharged my number with message card which allowed me to send 200 free sms to any local number in westbengal then also amount was deducted from my main balance.This has happend 4 times & i keep on complaining to coustmer care but i havn't got response anytime from past one year, so please help me out.

sir/madam
my no. is [protected] from haryana, i have complaint 48421636
sir maine 9 april ko gprs net 20 sms kiya 10 april ko mere mobile se 20 rs deduct ho gaye uske baad maine net surfing ki evening mein maine balance check kiya to 245 rs aur deduct ho gaye aur balance nil ho gaya, maine iske regarding complaint Customer Care ko ki to complaint no. 48421636 mila aur kaha ki 15 apr ko 8pm ke baad contact karo maine contact kiya to kaha ki 1 ya 2 hrs mein balance 245 rs return aa jayega lekin nahi aya to mAINE CC SE CONTACT kiya to kaha gaya ki 20 rs pahle deduct ho 11 ya 11:30 am lekin service activate hui hai 1:04 par maine net surfing ki 12:41 par jis ke karan apke balance deduct ho gaya
ab iss ka pata mujhe kab pata chalega ki paise deduct hone ke kitni der baad service activate hoti hai its not my fault, aur 15apr ko kaha gaya ki balance return ho jayega aur next day kuch aur pl
pl sove my problem and return my money in this case i am not faulty.
mukesh rohil
[protected]
haryana

mobile phone(nokia)with BSNL sim card — lost of mobile phone

my sister lost her mobile phone with BSNL sim card while getting down form the train so, i kindly request you to lock the sim card .
mob no- +91-[protected]
Nokia 5233 B.Black
IMEI [protected]

I want my sim to be locked .

I hereby inform you that my BSNL telephone no. has been now continue services,

Thanks & Regds

BSNL — want to unsubscribe from BT-ONMOBL (news) pack

I want to unsubscribe immediately from the BT-ONMOBL(news) service. My mobile no is [protected].
This service has been activated without my approval.I am being charged Rs.20 each month unnecessarily.

I WANT THIS SERVICE TO BE IMMEDIATELY DEACTIVATED.
MY MOBILE NO: [protected].

BSNL Mobile — Unauthorized charges/billing.

In acknowledging of your above mentioned notice, which was received on 11th March’09 through my parent at my permanent address, I do hereby like to state you few lines for your kind consideration and necessary action please.
That sir, as you mentioned the grounds against which you demanded the outstanding bill on behalf of your client, are not the valid and acceptable ground in my case. The clarifications of same mentioned bellow against your grounds :-

1. The availed mobile number ([protected]) is the changed number of [protected].
2. I clearly mentioned in my application against which the old number has been changed to [protected] that to issue me the corrected bill for which am liable for payment and to change the number and now also am agreeing for payment.
3. I was ready that time to pay the actual bill ( not the incorrect bill) in due time, I have been contacted the authority SDE(T), Bokajan telephone Exchange, Bokajan and I have paid 1st and 2nd Bill (actual charges) with an application.

Now sir, if you go through the bills since inception, you will find that your client has charged me one unknown charges (one time charge), which could not clarify by the authority on my visit to the kind office (Bokajan). From that period while using the mobile no. [protected] I have stopped payment and till date waiting for the corrected bill due to wrong billing. The authority simply changed my used number [protected] to [protected] and also discontinued the service from that time, but not reviewed the incorrect bill so far so that I can pay the same. Error billing is not my fault and am not agreed to pay the late fee also. Later on I lost the SIM card (Disconnected) and also intimated to the local Police.
So sir, my kind request to you to please verify and justify the bills charged against me are reasonable or not. Because the one time charge, which come to know, now is for issuance of Silver Number ( in decreasing order mobile no.) which was not my choice and I even don’t know the charges for same and not mentioned in neither in the form or nor seen in any advertisement for this product when I taken the connection. Am ready to pay the actual bill on receipt of corrected bill on installment basis if it comes more then Rs. 2000/- (two thousand) to your client.
Further sir, though I am unemployed, and am now working part time private job in different place, my corresponding address may kindly changed to below mentioned address so that I can also come in touch with your client for further action.

Dear Sir,

Every month Rs 10/- is being deducted in the name of GITA -alert services for which i have not applied for.Cancel it with immediate efect urgently.
My mob no is [protected].

J Pati

Sir, I have a BSNL prepaid mobile No. [protected]. I got a message from BP-52585 on 9-2-10 at 5:37PM that "Apne Mobile ke Phone No, SMS, Photo addi ko SURAKSHIT rakhane ke liye (tollfree) SMS karen REG to 52585 Rs. 25pm, Jyada feature ke liye SMS PB Rs. 40 pm" I did so today i.e. on 9-3-10 at about 5.00 PM, at that time I have credit balance Rs. 141 (nearabout). After doing so when I check my balance it was Rs. -258.06 and it is continuously deducting. I got continuously messgees from 52585. I made a complaint in this regard to BSNL Customer center a [protected] and informed about the grievances to Mr. Avinash. He did not solve my problem & said that it will take one hours to check your details. Call after one hours. Sir, My balance is continuously deducting. Please help me. waiting for positive response at an early end.
Thanking you.
Yours faithfully,
Satish Kumar
Mobile No. [protected]

Hi sir,

I have been using BSNL Cellone HP Employees CUG plan for the last 2 years and is regulary paying my bills in time. Last month my plan was changed and my rental went down by Rs 75 to Rs 175 (previously it was rs 250 ). i had also subscibed to GPRS facilty for the last one year which is Rs 150 for unlimited access anywher in India. I got message for the new plan through message and there was nothing described about the gprs plan so I contacted BSNL CSC at Parwanoo. There I was told by a lady customer service executive that the plan was same for GPRS usage anywhere. I am on training nowadaz at Chandigarh. Now for my surprisewhen i got my bill for this month I was shocked it was Rs 3074. i had never paid bill more than Rs 800 during the last two years. So I thought this might be due to some technical faulta at bsnl end . So I went to exchange at Kullu. There I was told that the amount was valid and was charged due to surfing while roaming. My credit limit was rs 2000 and last month I even got a message from bsnl while my limit was about 90 % reached. But this time I didnt got any message only such a big blow when I got my final bill.

Sir even last month when I was roaming my usage was for Rs 872 and I got discount for Rs 702 (as my plan gives discount on incoming while roaming) and my bill wa totalled to amount Rs 544 .But this month my usage is for Rs2, 749 and I have got discount for just Rs282 .This is visibally a blunder mistake and BSNL is not accepting it. that is why I want to register a complaint.

I am not in the position to pay such a huge amount of bil. Kindly guide me how to file complaint against bsnl. I shall be grateful to you.


--
Regards,

ANSHUL SOOD

BSNL — sms are not receiving from other networks

I m a bsnl mobile user,i m not able to get the messages from other network user.
The other network user get the massege of failure

BSNL Mobile — Not Ported to BSNL even after 15 Days

Sir,
I submitted a request to port my prepaid TATA DOCOMO no. [protected] to BSNL with UPC code TY211682. But 15 days have passed since submitting the request but no response came from BSNL for porting. I therefore request you to personally look in this matter.
Regards,
Medhakar Jha.

BSNL — Unfair balance deduction

they automatically activate the services and are deducting my balance continuously every week. so many times i called customer care and deactivate all the services on line but still they are doing this. they are using very harsh words and not refunding my balance. please help as soon as possible.

BSNL — Subscription

Hi, I'm getting Subscription Service message from +[protected]. Rs 5 got deducted. Please help to sort it out.

Games On Demand — cancellation for games on demand service

my number is[protected]
please deactivate the games on demand services as early as possible as we are not using this service

i want to deactivate my GOD service due to my studies

ph.no : [protected]

BSNL — cancellation of game on demand service

please deactivate the game on demand service provided by bsnl as i have mistakenly suscribed it please unsuscribe it immediately and send one conformation on my email id as soon as possible

BSNL — cancellation of game on demand

i want to disconnect the bsnl game in demand service.

i had rang up the toll free number [protected].

they responded and to do the certain work on my computer.

but i am not a qualified computer operator nor knowledge about computer game.

so i request to disconnect the game on demand immediately from their side.

Bsnl ,Games on demand — cancellation of games on demand

Respected sir,
I have activated games on demand in BSNL broadband service which was to be free for first month only.I need to cancel it now because i am getting credited for Rs.200 every month without any usage. kindly take this as an complaint and reject those bills for the up coming months.
no:[protected]
name:R.kalaiselvi
place:krishnagiri.
Thank you

Dear Sir / Madam,

This is to inform you that the below user account has been deactivated from BSNL Games on Demand on 30.10.10 on number [protected].


This is to inform you that the below user account has been deactivated from BSNL Games on Demand on 09.02.11 on number [protected].

Games On Demand — cancelling the service of games on demand

phone number:[protected]
cancel the service of games on demand for the number provided

Dear Sir,

Following is the procedure to unsubscribe your GoD account.
1. Login to http://bsnl.indiagames.com .
2. Click on Login and enter your GoD Username and password.
3. Click on” Account” option in that you will find “Unsubscribe” .Click on unsubscribe and enter your reason for cancelling GoD Subscription.
For any further assistance you can call us on our toll free number [protected], we are available from 9.00 AM to 9.00 PM.
Warm Regards,
GoD Support Team

BSNL Games on Demand — cancellation

My name is PB Jeevan rao Land line[protected]/mobile [protected].
A few months back there was a request of trial rum india games for one month and later it would be discontinued if not required.. I have been trying to contact krishna prasdad throughmobile to request for cancellation as i am not using or interested in the games. Kindly cac=ncell and stop deducting Rs 200 for this pur[ose

PB Jeevan rao

BSNL — Unnecessary deduction of Rs 50

hello,

My Name is S.S.Shukla working in Indian Air Force Maharajpura.
My no. is [protected].My complains is on unnecessary deduction on Rs 50 in
the month on 10 Feb. when i spoke to customer care they said that you have been for reducing call rate. Still today i have suffered loss of total Rs.50 for no services on sending SMS to 1909which is toll free .Then why the amount has been deducted from customer account.. further this continues we will compile to take this issue seriously to the consumer court. The following are my docket no: -
[protected] on 11 Feb at 1:27 PM.
[protected] on 16 Feb at 3:46:18 PM
[protected] on 11March at 2:46:25 PM
[protected] on 20 March at 11:28:59 AM.
Nothing happened on the above mentioned complain numbers.