Bharat Sanchar Nigam [BSNL] Complaints & Reviews

In past 4 months, I have lodged tons and tons of complaints to BSNL for broadband related issues, and today it was just disgusting the way my telephone was literally disconnected by someone named Mr. Mishra.
He is reachable on[protected] and his mobile number is[protected].

So, here is my most recent complaint email that I just sent today:

"Respected Sir,

In past 3 months, I have lodged several complaints in regards to BSNL Broadband connectivity issues.
Every time I lodge a complaint, on the next day I get a call from Local BSNL Exchange office asking if the BSNL is working or not, when I tell them that Internet Connectivity is down, although I have DSL Link showing up, one old man who calls himself Line-Man comes to my home, changes the telephone wire, checks the telephone by making a local phone call and leaves the home saying that now it is fine.

I tell him that I never had a complaint with the telephone, my complaint is about frequent PPPoE disconnections of my BSNL Broadband, he doesn't even know what PPPoE means.

In past week alone I am facing disconnections of internet at almost every 5 to 10 mins throughout the day and many times it doesn't work at all for several hours.

When I try calling at 1504 from my Land-Line telephone, no one responds call at all, it just keeps ringing for about a minute or so and then the call disconnects automatically.

I want to request you to please take some action.

I have been facing these issues for over 3 months now with no appropriate response at all. These many disconnections are actually giving a lot of trouble in my day to day work.

Even right now as I am typing email, my internet is disconnecting every now and then, please see the attached image showing WAN status of my BSNL Broadband connection.

I tried calling someone named Mr. Mishra on[protected], the man simply disconnected my call by saying that the problem is with cable, not internet. He is not even answering the call now, his mobile number is[protected]. He is not answering on his mobile phone as well.

This is ridiculous the way customers are being treated.

Kindly look into it asap.

Thanks in anticipation."

Completely tired of it now, looking forward to disconnect my BSNL services shortly.

one nos of customer phone no- [protected] phoned to my wife's nos and abusing unparliamentary sentece today over phone.
please let us me know their name & address to file a complain to the polic.

Hope your immediate responce will be highly appriciable to us.

With Regards,

J Biswal

sir,

this is to inform you that i pawan kumar gargh r/o 16, nehru nagar ,agra is a very
old customer of bsnl. my land line no. is :[protected]. on dated 19/03/2011, the
broadband was installed at my home on the above number. from the same date , there
are many issues regarding my bills, since the same date , i am giving letters to
the bsnl department, since for every bill, either i do not receive the bill on
time or there is some issue with the bill.

now i am enclosing you an attachment of my latest bill, which i have not received
but only checked online, that if the bill has been generated or not, and i found a
no. of mistakes in the bill as follows.
Customer ID [protected]
Account Number [protected]
Invoice Number [protected]
Invoice Date 01-DEC-12
Due Date 27-DEC-12
Phone Number [protected]

They have charged me an amount of Rs.637.44/- i.e. (advance rent of 1 month Rs.625
+Late Fee Rs.12.44) as told to me by S.K. DUBEY A/O. BSNL, TARGHAR,AGRA.

In the bill dated 13/03/2011 invoice no:[protected], Rs. 875/- has been charged
from me as 1 month advance rent i.e. Rs. 625/- and installation charges Rs.250/-.
also your can refer to my total security deposit in your system i.e. Rs. 2275/-
(i.e rs. 1650 previous security + rs.625 internet plan security.)
now i am totally fedd up by your worst worst services. kindly look into the matter
for harrasing me by providing wrong bills and then troubling me very much for correcting them.

if these people do not provide the bill on time, then is that our fault to pay the
late payment fees. last time i received the bill on 26/11/2012. and the next day
is the last date.how can a person leave all his job and run for the deposit of the
bill.

since now from last two days i am calling on these two no's which are provided at
the back of bill i.e.[protected] and[protected], but no one is dare to even
pick up the phone. always i used to forget all the troubles which they have
provided me but now i will be taking some action, by the worst behavior treated by
you.

in november 2012 bill , i do not no how you have made the bill , i am not able to
understand, since they were no calls made by me in nov. 2012, since no separate
bill of nov.2012 is provided .
kindly do the needful for sending me again and again wrong bills. and charging me
wrong amounts of money.

kindly look into the matter and do the needful, since there s no one to listen & solve the complaints.

thanks

pawan kumar gargh
[protected]
[protected]

I have lost my mobile phone on 15/12/2012 so please block my sim of mobile no-[protected].

Sir,

I am a new customer of BSNL, Broadband connection. My tel.phone no:[protected] in Ezhikara Exchange area in Ernakulam, Kerala. I got the new connection two weeks back with 499 plan and I used internet connection for two days with unproblematic speed & network. But, later the connection was failed and I've intimated the problem to complaint desk. Then a Line man came to my house & checked the connection and advised me to check SNR value of my connection. The value obtained in my connection was: Upstream - 7 & Down stream- 8. And since the line man advised me to change 499 plan into some other plan, I've got changed it into 625 plan. But still I'm not getting internet. Now SNR value showing is: NA. Hence, I request you to reduce my monthly charges accordingly for this month and take action to rectify the problem so that I may get uninterrupted BSNL Broadband connection.

Dear sir, i have recharged my mobile no.[protected] from the BSNL website etop up prepaid recharge through SBI debit card for the amount 111/-on 14/12/2012 at 12:39 pm and i have got the massage of debiting my a/c on pos 15131 at billdesk-bill pay txn#[protected] but the same amount is not crediting into my mobile phone a/c till now.please see the matter.

Hello sir...

I am using BSNL Sim card. Yesterday, my Sim blocked due to my ignorance. My Sim card requires PUK (Pin Unlock Key) to get unblocked. I tried to look for this on BSNL's website (http://www.bsnl.co.in).
There is said to consult customer care helpline [protected] ( I have attached a screenshot of this.). But the thing is that this number is not working!!!
This number is not available. I tried to search customer help line number of BSNL on internet.
Finally I got the number 1503. I dialed this no. on my anther BSNL Sim.
But there is saying to wait for their customer care representative. I waited for more than 1 hour!!! I tried many times this. But no reply given by the company.
Now what should I do to unlock my Sim card??
Hope for some favorable action and responsible reply...
thank you...

my EVDO CARD IS NOT WORKING PROPERLY & very slow. PLEASE CONTACT IMMEDIATELY
Hi,
I have recharged BSNL DataCard no [protected] for Rs. 800/- through paytm.
plesae send me my call details/history of Reliance no.[protected]

Sir,

Regretfully I am informing you that in my mobile number +91 [protected], BSNL Company has activated some services like Caller Tune and Breaking News pack which is activates since Feb. 2012 till date. They have deducted Rs. 1045/- approx due to these services on monthly and half-monthly basis as per norms of their activated services. I have been calling their customer care executive for the last 4-5 months and even sending complaints via emails for the last one month. But still they have not deactivated all the services which are activated in my mobile and not refunding my money which is definitely deducted from them due to their services without my intimation and all.

I am, therefore, requesting you to please look into the matter and do the needful so that the said services could be disabled from my mobile and the deducted money of Rs. 1045/- could be refunded. In this regard I shall always be thankful to you and your kind perusal will be highly solicited.

Thanking You

Binay Kumar
Mobile: +91 [protected]
Email: [protected]@gmail.com

I am a subscriber of bsnl landline no.[protected] since 1 year from now. we are completely unsatisfied by the services of bsnl so want to completely disconnect its connection. the issue is like this that we don not get the bill and then when the bill is received it contains the fine added in it due to late payment. we have complained for this several times but no action has been taken by the officials....please tell me the procedure to disconnect my land line connection.

Sir,
I purchased BSNL penta T-pad ws-702c with calling option on[protected] from spinel Tradecom Pvt Ltd
khasra no.10/13/1 and 10/18/1,Revenue estate village Samalkha,near Kapashera old Gurgaon road, new Delhi- 110037..I got it by BLUE DART courier. But I had found some software problem .So I gave it at authorized service center namely sri sai communications,shop301,Hardycomplex,M.G.Road,Secunderabad
500003.Phone no.32436463,e-mail:srisaicommunications.[protected]@gmail.com .The service center people informed me that the software problem could not be rectified and it was to be replaced and added that they
had written to concerned company authorities for giving acceptance for replacement.I surrenderd my tablet
at service centre on[protected].But till today I could not get replacement.I made so many trips to service
centre spending lot of money but of no use.Every time they are saying that they have not received acceptance letter from the BSNL authorities and to wait for some more time.I paid substantial amount of Rs.7650/- for buying this tablet but I can not utilize it even after nearly one month from the date of purchasing.For no fault of mine I am being troubled with agony by delaying the process of replacement.So
I request the concerned authorities to look into this matter and do needful at an earliest date.
My Particulars :
Name of the purchaser : k.krishna mohan.
Customer receipt no: 5043
at service center
IMEI NO :[protected]
Address for communication: plot no:94/d,road no:3,Greenhills colony,
Saroornagar(post),Hyderabad-500035.
Phone no: [protected].
Thanking you,

Yours faithfully,
K.Krishna Mohan.

Sir/Madam I am very upset due to regular deduction from my account.In just one month they deduct my 45 rs without any reason.I got the sms that thank you for subscribe service and total deduction is this.But i never activate any service from my side.when i called them than they said that you activate this service so thats why they charge me.When i said that please unsubscribe my this service then they said that ok we done it.But after 2 or 3 days again deduction means they deduct my some rs from account .Realy thats very wrong thing.No other cellular company doing this.And they said that the deducted ammount in non refundable.Please help me out and i want my whole money back.Please do it.You can contact me on my nos...[protected],[protected]
Please take the action
Thank You

I bought a BSNL sim on 10/12/12(Monday) from a retailer (Manas, [protected]),He told me that, your sim will be activated within 12/12/12 and network will come and call 1507 for document verification. Still there is no network in my phone. So i went to BSNL Customer service Office which is situated at Patia, Bhubaneswar. And they said me that, original document is sent to Head office at Rupali Square, Bhubaneswar. Today is the 4th day ,at first retailer said that sim will be activated within 24 hrs, but now he is saying that, you have to wait for more 4 to 5 days
I have no option left. So i have complained in your site, Please help me...

MY SELF-Asaf Khan([protected]).

My GSM Mobile Number:[protected]. It is working in Anbu Jodi Plan. My validity will be expired on 11th December 2012. So,I was top up for Rs.81/- through online on http://portal.bsnl.in/portal/ site on 10th December 2012. But my mobile validity has not extended. Then, I was registered a complaint through customer care services on http://bsnl.sparshindia.com/complaintportal/complaintportalpage.aspx?circle=TN site on 11th December 2012 morning. They given Docket No.L11TN300132 for future correspondence.

But So far, no response from customer care as well as no validity extended of my mobile number. Please rectify my complaint at the earliest possible.


S. Sakthivel.

not able to unsubscribe from Xgen Plus Bsnl service
I have been automatically charged for the Xgen Plus Bsnl Service with out any notice/ pre msgs and they charged 50/-.When I tried to unsubscride it it also cost me 2/- and the reply message was "you can not opt out from the plan as the plan chose by you has 13 months locking period" . I did not subscribe this service, infact i did not even had any idea about this service at all and i do not have any use from this service for which i am loosing my money every month .So i kindly request to help me on this to unsubscribe.
My mobile no. [protected]

new bsnl sim tele verification in roaming ? mera gaoo uttar pradesh me hai roaming ke karan maine 03/12/2012 ko naya sim liya banl ka uttarpradesh se. 11/12/2012 ko network aaya lekin tab tak main mumbai aachuka tha ab tele verification no .1507 pe call arne pe customer care ko call hi nahi jarahi hai . what an i do plz help ?

RESPECTED SIR,

SUB:- BSNL LANDLINE PHON EK MAHINE SE DEACTIVE BROADBEND ACTIVE-DEACTIVE & OFFICER(BHATT SIR)KA AVIVEKI VARTAN AUR COSTUMOR KI COMPLAINT SOLU. NAHI KARTE.


Dear Sir,
Namaskar uprokta subject ke sath aapko yah batana chahta hu ke hum gov of guj. org. ITI se hu. hamara gov. bsnl. landline phon kayee baar se bandh hota he. baar-baar hum us officer se complain karne jaate he. to phon chalu karne ki baat to aur par hamko avivek vartan,sanshuthkark jawab nahi dete. kayee baar lekhit complaint kee. lekin hum fault repair karne ke alava. jo chahe manme bol dete he. jab hum use kahte he ki hum cunsumer complaint karege,fir bhi hamari nahi sunte. kahte he tumare se jo chahe o karlo. fault nahi hoga. chaar taluka is officer se naaraj he upri adhikariyo se baat hum karte he to hame vahi se bhi santushth karak jawab nahi milta.aaj hamari gov. iti office se pichle 1 month se bsnl landline phone bandh he. lekhit me patra diya to bhi nahi sollution hua,.faul likhane jaate he to ulti hamko dhak dhamki dete hai parcho ham fault likhane gaye to hum par jo chae bolne lage aur bars pade.yeh officer nahi koyee fault repaire karwate nahi sntushkarak jawab dete aur nahi naya connection dete. ulti BSNL ko khot me dalte he. smay par apni duty nahi bajate.kabhi bhi jao o officer vaha nahi hota par uska koyee ek aadmi hota he. complaint likhta he to thik nahi karta. meri aap sir se cunsumor se binti he ki aap hamara jaroor takniki ka solution karege aur us officer se action lege jise pura taluka ki costumor se bhalayee hogi.



Thank
INDUSTRIAL TRAINING INSTITUTE KHAMBHA
[protected], Mo-[protected]

BSNL PALARIVATTOM - TELEPHONE NO[protected] LANDLINE.

MY ABOVE LANDLINE PHONE IS NOT FUNCTIONING PROPERLY. THE INSTRUMENT ITSELF (WHICH IS QUITE OLD AND MADE UP OF
PARTS FROM DIFFERENT PHONE INSTRUMENTS) NEEDS IMMEDIATE REPLACEMENT.

THE FAULT IN THE LINE IS TO BE CORRECTED AT THE EARLIEST.

THANKS.

Un subscribing
My BSNL mobile no. is (+91)[protected], my email id. is [protected]@gmail.com,
kindly unsubscribe for the unauthorized deductions and SMS services provided, from
http://wap.indiatimes.com/folloprx/follobsnldea.aspx

The unsubscribe option has been sent to my mobile, asking me to click the above
mentioned link, which I couldn't made from my mobile.

Once again I am requesting you to do the needful, to unsubscribe, and stop deducting
the charges for the service, which I have not opted.

Kindly do the needful.

With thanks and regards,
ch.n.v.sri rama chandra murthy

I have some missed called from an international number [protected] several times, first time when i saw missed call in my mobile i call him back and amount of Rs. 20/- deducted from my mobile balance.
still the missed call comes within every two or three days.

kindly advice who to stop it.?

thanking you

Pramod
[protected]
Jodh[pur