| Address: Agra, Uttar Pradesh |
sir,
this is to inform you that i pawan kumar gargh r/o 16, nehru nagar ,agra is a very
old customer of bsnl. my land line no. is :[protected]. on dated 19/03/2011, the
broadband was installed at my home on the above number. from the same date , there
are many issues regarding my bills, since the same date , i am giving letters to
the bsnl department, since for every bill, either i do not receive the bill on
time or there is some issue with the bill.
now i am enclosing you an attachment of my latest bill, which i have not received
but only checked online, that if the bill has been generated or not, and i found a
no. of mistakes in the bill as follows.
Customer ID [protected]
Account Number [protected]
Invoice Number [protected]
Invoice Date 01-DEC-12
Due Date 27-DEC-12
Phone Number [protected]
They have charged me an amount of Rs.637.44/- i.e. (advance rent of 1 month Rs.625
+Late Fee Rs.12.44) as told to me by S.K. DUBEY A/O. BSNL, TARGHAR,AGRA.
In the bill dated 13/03/2011 invoice no:[protected], Rs. 875/- has been charged
from me as 1 month advance rent i.e. Rs. 625/- and installation charges Rs.250/-.
also your can refer to my total security deposit in your system i.e. Rs. 2275/-
(i.e rs. 1650 previous security + rs.625 internet plan security.)
now i am totally fedd up by your worst worst services. kindly look into the matter
for harrasing me by providing wrong bills and then troubling me very much for correcting them.
if these people do not provide the bill on time, then is that our fault to pay the
late payment fees. last time i received the bill on 26/11/2012. and the next day
is the last date.how can a person leave all his job and run for the deposit of the
bill.
since now from last two days i am calling on these two no's which are provided at
the back of bill i.e.[protected] and[protected], but no one is dare to even
pick up the phone. always i used to forget all the troubles which they have
provided me but now i will be taking some action, by the worst behavior treated by
you.
in november 2012 bill , i do not no how you have made the bill , i am not able to
understand, since they were no calls made by me in nov. 2012, since no separate
bill of nov.2012 is provided .
kindly do the needful for sending me again and again wrong bills. and charging me
wrong amounts of money.
kindly look into the matter and do the needful, since there s no one to listen & solve the complaints.
thanks
pawan kumar gargh
[protected]
[protected]
Aug 13, 2020
Complaint marked as Resolved ![Bharat Sanchar Nigam [BSNL] Logo](/thumb.php?bname=1&src=bsnl.png&wmax=280&hmax=280&quality=90&nocrop=1 "Bharat Sanchar Nigam [BSNL] Logo")
Landline phone & broadband — Wrong billing of Rs.1650/-
Sir,This is to inform you that I received a wrong adjustment from the MTNL department. I surrendered my land line connection on 27 JAN 2009 against Bill No. [protected] for Rs.1098/- in Cash, and filed an application for disconnect the connection and it had been done. Than now I receive a cheque of Rs. 391/- against my security deposit which is Rs. 3000/-. One bill against Rs. 959/- (B9ll N0.[protected] is acceptable may be this is a rent and other charges after 01/27/2009. But what about this
Rs. 1650/- (Bill No.[protected] / Date : 27/03/2009) in this time period my connection was inactive than how can it be a billable mode. My refund should be in amount of Rs. 2041/- which is like (3000 – 959 = 2041) not Rs. 391/- only.
If there is something which I need to do please let me know because this is a wrong bill where the connection was in inactive condition.
Please look I to the matter and arrange my proper refund of Rs.2041/- ASAP, .
Complaint against a wrong bill of Rs.1650/-
Enclosed a scanned copy of :
(a) : Last paid bill
(b) : Connection surrender Application
(c) : Letter received with Cheque.
(d) : Cheque
Thanks,
Amit Bhatnagar