Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I lost a cellphone carrying a prepaid gsm simcard of cellone haryana circle this week. I lost it at sunday night so, I contacted their customer care no. 1503 about the procedure to block the simcard. Surprisingly, they have a whole legal procedure at the client side, even for a lost simcard ! the call representative guided me to:
1) lodge an f.I.R. In the nearest police station.
2) fax the copy to their number [protected].

I DID the whole procedure as advised. But it took me a day more to carry these things out, because of some family work. Fax was successfully sent from my end and I have the receipt.

Later that day I called their customer care number 1503 again, to know the status if my simcard block was successful. I was astoundingly disconnected by one frivolous sounding representative named 'pradeep' moment after he requested me to keep call on hold !

I called once again this time and I was served by saying that "sir we can not tell you anything, you have to go to your bsnl office to know the status"....what! its not in my town, its 16kms away. But luckily I live in a town so have not much issue in doing both steps above to get my simcard blocked. Imagine what if people in villages loose their phones! those may be the simcards that may be used for any illegal activity.

To my bitter surprise, bsnl is govt. Organisation and they are not at all careful about their safety and security commitment! what if that simcard be misused by some one? because at two instances when I called my lost sim number, it was in use and then next moment it was switched off.

By the end of this event it had already been 48+ hours passed with that simcard with rs100 balance in it, in some (maybe) wrong hands!!

I witnesses the same issue with on of my uncles on aircel network and they blocked the simcard in moments after it was lost!

what a shame cellone! those high authorities managing such govt. Services are nothing but hollow statues guiding a nation to doom.

Bsnl cellone is a very poorely managed network service provider. They absolutely have no control over their own services.
Customer representatives have no manners, its very noisy and they can disconnect you anytime. Even you wont receive a message after your call ends so that you can tell about call quality inforamtion that, they just tell you while on hold on ivr that you will receive after call ends.
Such a poor mis-management.

I applied for Broadband Connection/Telephone Connection to BSNL on the 23rd November,2012. While wiring part was completed on the 26th, I have been told by JE over phone that they do not have Apparatus and as such unable to install Broadband/Telephone Connection. Is the position so precarious with BSNL or are there some other reasons behind this. I have shifted from Airtel to BSNL on the assumption that BSNL are better service-providers. I fail to understand about this alleged shortage of Appratuses and how come that media is silent about it and there is no hue and cry anywhere about the so called shortage.Please look into the matter and have the installation of Broadband/Telephone Connection expedited.

ASHOK KUMAR MIDHA
104, GH-36, SECTOR-5,
MANSA DEVI COMPLEX,
PANCHKULA-134114

MOBILE NO.[protected]

Hi,

I have a salary account in HDFC BANK saltlake sec-3 branch.Today,I have submitted online payment of BSNL BILL using my debit card. Money has been deducted from my salary account but it is showing the status awaiting bank confirmation in BSNL quickpay receipt details,no transaction ID has been generated,not showing the status paid for current month but the deducted amount has been transfered to BSNL-BILLDESK which has been shown by yellow highlighting in my account summary ...Urgently look into this matter.I have attached the supported proof of screenshot of todays bill payment..Plz look into that too.

Thanks,
Arnab Chakraborty

Sir

I Have a Land Line no.[protected], but it has out of order for a month I complained many times in our local Exchange (Maneed Exchange), but no response.I complained directly to the Exchange officers and register complained though the complained register maintained in Exchange and by Phone. Moreover I also complained BSNL customer care in online.But there is no response. Now what can I do?

Thanks & Regards

Anilkumar M.K.

I requested to activate net . card . for one day validity but bsnl activated it for 30 days and deducted . balance of 111 . rs
There is no response of . complaining against it on customer care.
my mobile no.is [protected].

Dear Sir,

I am Samarendra Jena and my Bsnl mobile number is [protected]. Presently I am in Bhubaneswar and my email id is - [protected]@gmail.com. The connection was during 2011 while i was posted at Port Blair. since then i am using this service even after i am being transferred to odisha. In recent past, numerous deductions have been made for Rs. 10/- (Rupees Ten only) from 54646. I received a message like "THANK YOU FOR USING VALUE PACK SERVICE". YOU HAVE BEEN CHARGED RS.10".

After such deductions for many times, on 07 Nov 12, I made a complaint with customer care number [protected] vide complain number K07AN300476. After lodging a complaint, again on 10 nov, Rs. 1 again deducted from my account by the same source. Subsequently on 14 Nov 2012, 17 Nov 2012, 23 Nov 2012 and 26 Nov 2012, Rs. 10/- each have been deducted from my main account balance. In this regard, a complaint was registered on 23 nov 2012 vide K23AN300127 and on 26 Nov 2012 vide K26AN300151 has been also made. After deductions, when the customer care were approached, they sometimes deafear to the complaint or simply saying, they can only lodge a complaint. while asking about the cause of deductions, they simple saying that the deduction is made from the 3rd party and it will take around 4weeks to resolve the issue.

Now question arises,

1. Without a customer's request, how the balance from his main balance could be deducted under the pretext that the customer is using "Value Pack Service"? Before deduction of Rs. 10/-, have the customer should have provided the option, if he is willing to avail that "Value pack service"? Why is BSNL is deducting such amount against third party without the knowledge of a customer i.e before deduction????

2. Why it is taking so long time of 4weeks to resolve such an issue? It happens in every 4-5 days.That means in a month, nearly 5 times deductions will be made against "Value Pack Service", even the customer is not aware, what kind of service he is being provided against such amount????

3. Again and again, after lodging a complaint, still deduction are done from the main balance. Why is the BSNL is doing then?

4. Being a bonafied customer, I am using this service even in roaming. I have approximately loosing around Rs. 100/-, i am in doubt, whether i will be able to return back such deducted value or not.

4. I am really fredded up with the services provided by BSNL and intended to disconnect this mobile service so that the BSNL will loose a bonafied customer

Kindly look in to the matter. Or any such occurrence of even again and again will attract a "consumer case".

Regards.

My mobile number [protected] has been blocked on 25-Nov-2012 at 09.50am and i have lodged a complaint through online on 26-Nov-2012 at 9:25am with reference number-K26AP300315.
But at the same time N.MAHESWARI with the same mobile number [protected] has lodged a complaint for temporary barring as her sim has beel lost on 25-Nov-2012 at 9:50 am (at that same time my number has been blocked).
So, how can an organisation can provide the same mobile number to different customers as i am using that number since more that one year and i have kept Porting for Uninor to BSNL with my proof.

Sir, I am a regular user of BSNL of Balikuda block of Jagatsingpur district. My name is M.Hemalata Rao and my mobile number is [protected]. But somebody wants to track my call details.So please keep my call details confidential strictly & do not disclose to any one even if to my spouse also. Please inform Balikuda BSNL exchange & Jagatsingpur BSNL exchange to keep my call details confidential.
Thanks

Dear Sir,

I am Sanjib Mandal My Phone No. is [protected]

Customer Care is not response properly and ignore my calls
I am suffering my problem 7th Nov 2012 to till date My Complain No. is K07JH300499 dt on 07.11.2012 on 5:10 pm
I recharge 33 Rs. STV (1paisa per 2 second) but my call rate deduct some time 60 paisa/min.
Please return my extra deduct money and proper action on BSNL Customer care.

Regard

Sanjib Mandal
Mob. : [protected]
Date : 25.11.2012
Jamshedpur
Time : 5:49 pm

on 23rd November 2012 i purchased new connection mobile no-[protected] by making extra payment at BSNL office near BHARAT NAGAR CHAWK LUDHIANA . i was issued new sim after submission of documents but inspite of passage of so many days the connection have not been activated.

it was my badluck that i liked the above mentioned number and bought it on that day. I also feel bad that in todasys competitive days where pvt companies provide fast and best servicess and the govt held BSNL is harassing us customers unnecessary.

AT LAST I REQUEST THAT IF POSSIBLE THEN PLZ INITIATE ACTION.

Sir/Madam,

Sir this is Bhaskar bearing Land Phone No:[protected] R/o Rajendra Nagar, Mahabubnagar (Mdl, Dist)....
Sir we are requested u to issue the few days Our BSNL Land Phone incoming calls details.... i.e., from[protected] to[protected]... please take further action and for favor information please.

Thanking you sir,

Yours faithfully

Bhaskar
Mahabubnagar.

Dear Sir,

I live in Pimple Saudagar in Pune, where Ganesh Telecom provides services on BSNLs behalf. I requested for Landline and broadband service on 03/11/12. PSTN[protected] was provided within 2 days but they kept on delaying the broadband service provision. Whenever I checked with Ganesh Telecom representative he kept on telling that there is a problem in port configuration from BSNL side from the wakad exchange as some one from BSNL had configured the port wrongly.

Every day Ganesh telecom kept on telling me that the service will start today. To my surprise I have come to know that my order is cancelled and I am being asked to pay 900/- Rs for placing a new order. They are saying that 900/- rupees will be refunded next month. I am really not happy with the way my order has gone with BSNL. They have already taken 3 weeks but service is still not provided.

As a consumer I am really helpless here. It is easier to get work done from private organizations but not sure what I can do here for BSNL.

I will appreciate your help in it. Kindly request BSNL to take customers seriously and leave the attitude with which all o[censored]s have been living for ages if we want to make our companies and country proud.

Thanks,
Vandana, Vikas

tel no 26912005 is temporarily disconnected due to payment not paid in time.All due including the current bill is paid on 23.11.12. Pl inform the BSNL office at hadapser/ lonikalbor to resume the connection to the above tel


p.velumayil
bungalow no. 13
shathikiran society
loni kalbor-pune

Today morning i.e. 22nd November, 2012, my BSNL prepaid mobile currency balance amount was Rs. 132. I made only one call to home in morning which was less than a minute duration. After that, I hadn't made any call at all. But, when I checked my balance amount in evening it's showing Rs. 123. BSNL mobile operators have unnecessary deducted this amount. And this is second instance that I'm facing this same issue. I request you...

Sir.
I got the Work order No [protected] dated 29/10/12 for my new BSNL broad band connection for my Telphone [protected] The line man has installed the modem on 11/11/12. But the connections are pending till today. The Broad BAND connection is urgently required. Kindly take necessary action to resolve the matter.

regards

Sourav Basu
[protected]
24 EAST POINT
KOLKATA 700078

I have surrendered my telephone number[protected] to BSNL Jayanagar Telephone Exchange on 25th Oct 2012. In the telephone exchange , it was mentioned that, they will arrange to shift to below mentioned address within a weeks time,

VASANTH ACHAR
PLOT NO.10, 06TH CROSS ROAD,
NAYAK LAYOUT, NEAR B K CIRCLE
KOTHNOOR
BANGALORE - 560 076

The above mentioned address will come under GAURAV NAGAR TELEPHONE EXCHANGE Bangalore

We have made an enquiry with GAURAV NAGAR TELEPHONE EXCHANGE and they have told that, they have not received any intimation from Jayanagar Telephone Exchange.

Please arrange to shift my telephone number[protected] to the above address without further delay.

Anticipating your reply at the earliest.

Thanking you.


With faithfully



VASANTH ACHAR
PLOT NO. 10, 06TH CROSS ROAD,
NAYAK LAYOUT, NEAR B K CIRCLE
KOTHNOOR
BANGALORE - 560 076

for CONTACT : MOBILE: [protected]
email ID: [protected]@puravankara.com
[protected]@gmail.com
[protected]@rediffmail.com

UNSUBSCRIBE
Sir,

Please unsubscribe my Bhavishyavani service immediately from my BSNL No.-[protected]. It was activated in my phone automatically and I am being deprived of Rs. 20 every month.
From my mobile no [protected] I tried to send unsubscribe but message is not being sent. I am not at all interested in it.
Please unsubscribe it.

Please Unsubscribe it.. Its a humble request please.

Thanking you

MRS. SEEMA GHATAK

Respectable Sir/Ma'am
I am from last 2months facing problem with the BSNL mobile service. I am using BSNL mobile SIM (prepaid SIM) its number is [protected] (3G connection). BSNL company whenever and whatever amount want to deduct from my prepaid balance is deducting without any information and without any service activation.
Today it has deducted 20rs., without any intimation and from 13 onwards it is deducting daily 5-10rs. If am calling on customer care of BSNL the executive just say that this service has been activated on your mobile even i have not asked to do so. If i say to the executive he/she just disconnect the call and do not provide a reasonable information. While last month BSNL deducted 30rs, and i asked customer care executive, the person said that you will get your amount within 45days. But company has deducted immediately my SIM balance.
My grievance is why company has chosen ordinary people to make its profit? and, When I'll get my SIM balance back

Thank you
Best regards
Sachin Kumar

dear sir i have taken a duplicate sim ([protected]) on 08/10/2012 and till today the sim is not activated i have also called sdo of bijnor bsnl office many times but the sim is not activated then on 12/11/2012 i another sim on same number (sim no.[protected] (mo. no. [protected]) but still that number also is not activate and i am calling the bsnl office then they are saying the same thing again again that it will be activate soon . i am facing many problem without activation of my sim .

gaurav pratap singh
mo.no-[protected]
sim no[protected]
dist-bijnor (UP)

I took a brand new prepaid connection for my iPad on 7-11-12 by paying Rs. 100. Rs.30 for SIM Card & Rs. 70 for the FRC. The mobile number is [protected]. I took it from the Telephone Exchange in Aligarh. The problem with the SIM is that, I unable to recharge it. i called customer care but they are not responding properly. The BSNL office executive was supposed to topup with the FRC. Since then, the customer care & the BSNL office executives are unable to resolve my issue. I'm calling them again & again and nobody is picking up the call.

I found BSNL services below the satisfactory level. Totally disappointing.