Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,

I had applied for a BSNL broadband connection on 23rd August, 2011 for home purpose in Electronic city, Bangalore.
I did not get a connection till now(16 nov, 2012 - Present day). It has already passed 14 months from the date of my application.

Despite my continuous struggle with the JTO in the BSNL office, I couldnot succeed. They keep on saying within 2 months we will provide the connection and passed the time.

Please suggest what I can do to get the connection as soon as possible. Or can you take any action against this for the delay.

Thanks.

To,
Public Grievance Officer / Ministry of Communication,
Bharat Sanchar Nigam Limited,
Ahmedabad
date.16.10.2012

Subject: Regarding Broadband complaint(Landline Ph.No.[protected]


Respected Sir / Madam,

I am writing this letter to inform you about the most worst customer care services provided by BSNL.My landline no.[protected].& having A BROAD BAND COMBO PLAN Since last more than three years. when I am trying to use it now the network signal is not pick up. Numbers of omplaints made on land line as well as on telephonic talking to Telephone exchange Naroda, ahmedabad and Manager Kakaria, Ahmedabad, to the officer who attending the complaints. But no positive response are made by them so far. Even no body attended the complains. We also made complain regarding not proper working modem which is very old one after making repeated request to replace it. The officers making excuses but not handelled the complain. we also made complain on Online almost one month back.

I am very sorry to bring this to your notice. Hope atleast this time proper action will be taken.

Thanks & Regards,
g.d.khara

Sir,
I recharged my mobile for Rs.220/- on 15.11.2012 (11.20 AM). It is not sucessful I received a messahe from BSNL as follows : Sales transaction for Mobile Number [protected] could not be processed please contact customer care for further assisatnce in the matter. Ref.No.[protected]
Sender : BT-CTOPUP:
Now I am requesting U pl.do the needful at the earliest

Regards
Venkataiah
[protected]

I would like to file a complaint against Bharat sanjar Nigam Ltd(BSNL), Kerala circle for non reactivation of my mobile number -[protected] and [protected] wich is an add-on connection of first number.

BSNL deactivated my out going facility due to non payment of the bill on 9th Nov 2012. I made the payment on 12/11/2012 at around 1.30PM at BSNL counter at North paravur,by cash. The Bill No: ENKPRU[protected] and Invoice number is[protected]. Since I found that my Add-on connection is not activated even after 24 hrs of time, I approached the counter at N Paravur. They done some changes in computer and told me that it will be activated soon. Meantime I lodged a complaint in BSNL customer service about non activation on 13 Nov 2012. the complaint number is K13KL390165. The parent number , in the mean time , got activated but the add-on not.

Even now, after more than 48 hours of time, my Add-on is not activated. I tried to contact the customer care of BSNL once again (dialing [protected]) and tried to talk to a customer service representative. But the voice dialler is not directing me properly. When I tried the option '9' and then '2', it it was repeating the same menu.

I am desparately making this complaint because there is no one in that organisation who take care of my problem. More over , the customer service executive from BSNL was not behaving softly and trying to ask a lot of meaning less questions on bill details for the sake of verifying my identity ,where they would have tried to verify it by lot of other means. The motto was It was merely a harrasment rather than giving solution.

I kindly request you to take my complaint into account for

1.Delay in activation
2Bad experience with customer service executive on line.



Thank you

Dear Sir,
In Chakdaha of Nadia District, we are getting BSNL Broadband service around 20 days in a month. Balance days we are unable to connect internet. In this days which is horrible. In Nadia District we don't having 3G network so anybody can imagine how are we living. Exchange people including SDE is not coming to the exchange 50% day. Pls. do something immediately as we, people of Chakdaha disconnected from internet from last 5 days.

Dear Sir/Madam,

My name is Patel Laxmanbhai Raichandbhai, I am a regular customer of BSNL. From few days ago my land-line has stopped working and if starts working, it works for few hours only. When we complained about it in our BSNL telephone exchange (Chandlodiya) office they told that we will clarify the problem and we will resolve it. Two time I had complained about this but problem is not yet resolved, third time when I asked them to give answer in writing they gave me my complaint no.:- [protected] and they registered that complain on that when I asked for it that date was 06/11/2012. Till date not a single person has been seen around my home to check the foalt & no answer is being coming from their side. I request you that please as soon as possible try to resolve my problem as you can.

Yours Faithful
Patel Laxmanbhai Raichandbhai

Dear Sir/ Madam

This is to report about the cheating done by BSNL team. On my mobile no. [protected], BSNL has activated a service named MANTRA THERAPY from no. 56566 and on 6th of Nov'2012 and deducted a balance of Rs. 5. I have immediately discussed the matter with customer care centre of BSNL. The executive told me that the service has been deactivated but the balance shall be refunded after 24-48 hours. The docket no. for the complaint is K06HP301979. Inspite of service deactivation, I have again received the service renewal message.
Next day I have received another message from[protected] for FAMEONGAME service activation and balance of Rs. 5 deducted. it was again without my permission.For its complaint in customer care, the docket no. in K08HP300664. Again I was told that balance will be refunded within 48 hrs. Till now there is no solution, no balance refund.


Please help in the matter because maximum service provider companies are activating the different services without customer's permission and deducting the huge amount of balance.

Dear Sir/Madam.
I am BSNl customer having the connection On Name of Mohal Manjit Singh(grandfather) ,connection Number[protected],,Village-Charrian,,P.o-Singh Bhagwanpura,,District-Ropar,Punjab..I am having Bsnl Broadband 625 unlimited combo plan from last 2 years..Here i am supposed to get downloading speed upto 512 kbps and 256 kbps after 4 gb of data consumption but i am getting only 60 kbps and 30 kbps after 4 gb....I alreay have submiited complaint about this through customer care executive but there is no response from that side..
So i am requesting you to please solve my issue ...
Thanking You.
yours sincerely,
Harmanjot Singh/Gurinder Singh..
Contact No.-[protected]

sir, am a old customer of your network assigned by the number [protected] . Sir i recharged my number by the sum of Rs.100 on 10/nov/2012 at 11:00AM. After 2 hour i received a message conveing that i have been suscribed to BSNL VCS service where as nothing such type of request was sent by me for the subscription of the service.

I called to the customer care executive 3 times, they cancelled my service but havnt refunded my money. I lodged a complain against unnecessary deduction of money and subscription of service by the complain docket number K10UE304759.

Sir, kindly consider my problem so that i can have a great service.
I hope you will consider my problem and resolve it as early as possible.

Thanking you,
sir

Details:

Name: Anish kumar singh
Phone No.:[protected]
Docket no.: K10UE304759

Refund of wrongly charged services.
I am a user of your BSNL pre paid mobile service. My BSNL Pre Paid No is [protected]. Recently 01/11/12 I got a message that is " Thank you for Subscribing ZOOM Rs 10/- PER DAY Pack. For that mesg I made a call to BSNL call center and complaint no.given K01UP302153. my pack has deactivated but still deducted amount not REFUNDED.Again on 09/1/12 message from 56566 came and Rs. 5/- deducted for purchasinga video. Again i complaint and complaint no. K09UP301701 given but deducted amount not REFUNDED. I want to know that without activating from my side how can this service has been activated and how the balance has been deducted. kindly do the needful for refund of my hard money as soon as possible and stop these fake sms.

I was using BSNL prepaid number [protected] from past two years. Due to some reason I was not able to use it for some days and when I checked it by dialing *123# it showing that account is inactive kindly refill it and showing balance after it.
I tried 34 special recharge but unsuccessful.
Kindly suggest a way to reactivate it.

Anubhav Singh
BSNL Number : [protected]

Contact Number : [protected]

I have BSNL prepaid sim number [protected] and I am using this from past two years. Recently I was not able to use it for some days and when I checked it showing a message after dialing *123# that your account is inactive, kindly refill it before 13/11/2012 and showing balance after that but giving message separately that main balance is null.
I searched on some forums and recharged it for 34 special recharge for validity but it was unsuccessful too.
I have sufficient balance in my prepaid account but not able to activate it till now. Kindly suggest a way to tackle this problem

Anubhav Singh
BSNL Number : [protected]

Contact Number : [protected]

MONEY REFUND
DEAR SIR I HAVE CUT MY LANDLINE CONNECTION ON[protected] AND DEPOSITE THE PHONE SET IN THE OFFICE BUT TODAY MY SECURITY MONRY DID NOT REFUND I WENT ThERE MANY TIMES THEY SAY GO TO JHANSI OFFICE IT IS NOT MY WORK PLZ NOTE MY COMPLAIN AND RETURN MY MONEY SOON I HAVE PAID LAST BILL OK MY NO[protected] MY NAME MUNNALAL SONI SDM KALONI MAURANIPUR JHANSI 284204 MOb---[protected]

BSNL shows off with unknown services to its customers. Their customer support is just disgusting. Support agent contacts customers, offers a new service called BSNL Hungama, will not provide complete details regarding the price and extra subscriptions, lack of customer education, finally the monthly bill shows that you are registered to this service without your knowledge. They charge extra amount on your current bill. This is nothing but playing foul games on customers. Endorsing all these services on them without their interest. BSNL is cheating customers with these unknown services and charging amount for subscription without being known that they are registered. They don't even provide us with complete details whether if it is a free or payable service before endorsing them on customers. BSNL is maintaining such a disgusting customer care.

my Land line phone no[protected] this phone not working in last 1 month, i have send many application in bsnl department but not working in this matter so please urgent attention in this matter,
this phone is very important for communication my family so please repair this phone as soon as earlier
thanks
Bramdutt acharya
surano ka mohalla
acharya ka chowk
bikaner
rajasthan
my mobile no this is [protected]

Sir I HAV Eknath Dhokale Living At Jaipur Cannt My BSNL No is [protected],31 oct 12 BSNL deduct my balance of 10rs/day for MIMOBITV SUBSCRIPTION for which i not ask .and i compalint to costmer care about this they told me your money will be refund My Comlaint No is Docet no J31 RJ 302015 of dated 31 Oct 12 till date i was 5-6 times call to Costemer care for the same but they not given any satisfied answer and hold the my phone .I want to Take Action on them and Charge More so that BSNL no more harrasment or deduct money from any other costmer .pls give the Replay .

We got net conection , but ,its not working atall.
They are saying , under ground cable have some problem
They can't findout what have problem.
([protected]@yahoo.co.in)

Sir/Madam
Myself
Ashok Arjun Khade
Mobile no. [protected]
Billing Acc. no.[protected]
BSNL Baramati,Tal.-Pune
Maharashtra
i am bsnl kurshi postpaid mobile user, i have 1 GB data each month .I
taken Rs. 111 plain at 27/10/2012 at that time bsnl person not giving
any information about billing or my 1 GB laps.or my data usable.
I got bill Of Rs. 2055 that i am not expected.
BSNL Acc. office Pune said me that your Bill is correct.BSNL charge me
that amount which i won't know how, why,which i am not used
Now BSNL people told me all Rule regarding Billing.
Why not at the time of plan activation.
WHY NOT FILE CASE AGAINST BSNL.
Please help me on this issue,
So that faith on BSNL increase

Thanking You

Dear,

This is a serious complain against BSNL Broadband NOIDA. First of all their broadband service is very bad, frequently disconnects, poor bandwidth because of all these issues I decided to switch to some other provider and gave application for disconnection on 15-March-2012. and they told me that it will be done in 1 weeks time. These guys took good two months to actually disconnect the broadband connection. And they charged me for entire month of March,April & May.

It is their fault that they took two months to disconnect. I logged a complaint in Sec-39 SDO office to waive off these charges as I never used their service in the time frame. They told me that it will be adjusted in next month (June) bill. But it never happened every time I complain they say it will be adjusted in next month bill. It November now and still same situation. I am completely frustrated with BSNL. They are least bothered that their consumers are suffering because of their poor services and deaf ears.

My Telephone no.[protected]
Customer ID : [protected]

Thanks,
Kishore

I am a BSNL Cellone customer ([protected]) in Hodal Palwal. Since 27th October I am getting SMSs from[protected] and 5 Re is deducted from my prepaid balance every 5 days for this. I never subscribed for any such service. This is clearly a fraudulent act from company owning the number...

first my balance deduct of 5 rs.on 27 th oct 2012 in noon time 02:38 p.m. I never subscribed for any such service. when i complaint this to bsnl customer care, he said me that ypur complaint registered & rs. will be refundable within 48 hrs. with deactivation of service. but rs. not refund till now & even on same day arround 05:30 also 7 rs. deduct from my account. this is not the way to slove a problem very irresponsible company.

in evening i call the customer care, then person said that your money will be refund within 30-45 days. after taht again on 2nd nov this problem faced & rs. 5 deducted from my account.

this time also same rep by bsnl & today again same happen i dont why. i reacharged of 200 rs. & i got 240 from bsnl under scheme but i think untill my 40 rs. not deduct bsnl will continuously doing same shameful job.

M right na bsnl???????????

Even while talking with customer care, it said that complaint msg will be conveyed to you right now after registering th complaint but i got all complaint msgs on 4th Nov.

Right now when i call customer care he say that u call us after 2 hrs,. right now we cannot give any information to uu.

This thing not to be acceptable. so pls let me knw when i will get my all 22 rs. back which bsnl deduct from my account.