Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir, am a old customer of your network assigned by the number [protected] . Sir i recharged my number by the sum of Rs.100 on 10/nov/2012 at 11:00AM. After 2 hour i received a message conveing that i have been suscribed to BSNL VCS service where as nothing such type of request was sent by me for the subscription of the service.

I called to the customer care executive 3 times, they cancelled my service but havnt refunded my money. I lodged a complain against unnecessary deduction of money and subscription of service by the complain docket number K10UE304759.

Sir, kindly consider my problem so that i can have a great service.
I hope you will consider my problem and resolve it as early as possible.

Thanking you,
sir

Details:

Name: Anish kumar singh
Phone No.:[protected]
Docket no.: K10UE304759

Refund of wrongly charged services.
I am a user of your BSNL pre paid mobile service. My BSNL Pre Paid No is [protected]. Recently 01/11/12 I got a message that is " Thank you for Subscribing ZOOM Rs 10/- PER DAY Pack. For that mesg I made a call to BSNL call center and complaint no.given K01UP302153. my pack has deactivated but still deducted amount not REFUNDED.Again on 09/1/12 message from 56566 came and Rs. 5/- deducted for purchasinga video. Again i complaint and complaint no. K09UP301701 given but deducted amount not REFUNDED. I want to know that without activating from my side how can this service has been activated and how the balance has been deducted. kindly do the needful for refund of my hard money as soon as possible and stop these fake sms.

I was using BSNL prepaid number [protected] from past two years. Due to some reason I was not able to use it for some days and when I checked it by dialing *123# it showing that account is inactive kindly refill it and showing balance after it.
I tried 34 special recharge but unsuccessful.
Kindly suggest a way to reactivate it.

Anubhav Singh
BSNL Number : [protected]

Contact Number : [protected]

I have BSNL prepaid sim number [protected] and I am using this from past two years. Recently I was not able to use it for some days and when I checked it showing a message after dialing *123# that your account is inactive, kindly refill it before 13/11/2012 and showing balance after that but giving message separately that main balance is null.
I searched on some forums and recharged it for 34 special recharge for validity but it was unsuccessful too.
I have sufficient balance in my prepaid account but not able to activate it till now. Kindly suggest a way to tackle this problem

Anubhav Singh
BSNL Number : [protected]

Contact Number : [protected]

MONEY REFUND
DEAR SIR I HAVE CUT MY LANDLINE CONNECTION ON[protected] AND DEPOSITE THE PHONE SET IN THE OFFICE BUT TODAY MY SECURITY MONRY DID NOT REFUND I WENT ThERE MANY TIMES THEY SAY GO TO JHANSI OFFICE IT IS NOT MY WORK PLZ NOTE MY COMPLAIN AND RETURN MY MONEY SOON I HAVE PAID LAST BILL OK MY NO[protected] MY NAME MUNNALAL SONI SDM KALONI MAURANIPUR JHANSI 284204 MOb---[protected]

BSNL shows off with unknown services to its customers. Their customer support is just disgusting. Support agent contacts customers, offers a new service called BSNL Hungama, will not provide complete details regarding the price and extra subscriptions, lack of customer education, finally the monthly bill shows that you are registered to this service without your knowledge. They charge extra amount on your current bill. This is nothing but playing foul games on customers. Endorsing all these services on them without their interest. BSNL is cheating customers with these unknown services and charging amount for subscription without being known that they are registered. They don't even provide us with complete details whether if it is a free or payable service before endorsing them on customers. BSNL is maintaining such a disgusting customer care.

my Land line phone no[protected] this phone not working in last 1 month, i have send many application in bsnl department but not working in this matter so please urgent attention in this matter,
this phone is very important for communication my family so please repair this phone as soon as earlier
thanks
Bramdutt acharya
surano ka mohalla
acharya ka chowk
bikaner
rajasthan
my mobile no this is [protected]

Sir I HAV Eknath Dhokale Living At Jaipur Cannt My BSNL No is [protected],31 oct 12 BSNL deduct my balance of 10rs/day for MIMOBITV SUBSCRIPTION for which i not ask .and i compalint to costmer care about this they told me your money will be refund My Comlaint No is Docet no J31 RJ 302015 of dated 31 Oct 12 till date i was 5-6 times call to Costemer care for the same but they not given any satisfied answer and hold the my phone .I want to Take Action on them and Charge More so that BSNL no more harrasment or deduct money from any other costmer .pls give the Replay .

We got net conection , but ,its not working atall.
They are saying , under ground cable have some problem
They can't findout what have problem.
([protected]@yahoo.co.in)

Sir/Madam
Myself
Ashok Arjun Khade
Mobile no. [protected]
Billing Acc. no.[protected]
BSNL Baramati,Tal.-Pune
Maharashtra
i am bsnl kurshi postpaid mobile user, i have 1 GB data each month .I
taken Rs. 111 plain at 27/10/2012 at that time bsnl person not giving
any information about billing or my 1 GB laps.or my data usable.
I got bill Of Rs. 2055 that i am not expected.
BSNL Acc. office Pune said me that your Bill is correct.BSNL charge me
that amount which i won't know how, why,which i am not used
Now BSNL people told me all Rule regarding Billing.
Why not at the time of plan activation.
WHY NOT FILE CASE AGAINST BSNL.
Please help me on this issue,
So that faith on BSNL increase

Thanking You

Dear,

This is a serious complain against BSNL Broadband NOIDA. First of all their broadband service is very bad, frequently disconnects, poor bandwidth because of all these issues I decided to switch to some other provider and gave application for disconnection on 15-March-2012. and they told me that it will be done in 1 weeks time. These guys took good two months to actually disconnect the broadband connection. And they charged me for entire month of March,April & May.

It is their fault that they took two months to disconnect. I logged a complaint in Sec-39 SDO office to waive off these charges as I never used their service in the time frame. They told me that it will be adjusted in next month (June) bill. But it never happened every time I complain they say it will be adjusted in next month bill. It November now and still same situation. I am completely frustrated with BSNL. They are least bothered that their consumers are suffering because of their poor services and deaf ears.

My Telephone no.[protected]
Customer ID : [protected]

Thanks,
Kishore

I am a BSNL Cellone customer ([protected]) in Hodal Palwal. Since 27th October I am getting SMSs from[protected] and 5 Re is deducted from my prepaid balance every 5 days for this. I never subscribed for any such service. This is clearly a fraudulent act from company owning the number...

first my balance deduct of 5 rs.on 27 th oct 2012 in noon time 02:38 p.m. I never subscribed for any such service. when i complaint this to bsnl customer care, he said me that ypur complaint registered & rs. will be refundable within 48 hrs. with deactivation of service. but rs. not refund till now & even on same day arround 05:30 also 7 rs. deduct from my account. this is not the way to slove a problem very irresponsible company.

in evening i call the customer care, then person said that your money will be refund within 30-45 days. after taht again on 2nd nov this problem faced & rs. 5 deducted from my account.

this time also same rep by bsnl & today again same happen i dont why. i reacharged of 200 rs. & i got 240 from bsnl under scheme but i think untill my 40 rs. not deduct bsnl will continuously doing same shameful job.

M right na bsnl???????????

Even while talking with customer care, it said that complaint msg will be conveyed to you right now after registering th complaint but i got all complaint msgs on 4th Nov.

Right now when i call customer care he say that u call us after 2 hrs,. right now we cannot give any information to uu.

This thing not to be acceptable. so pls let me knw when i will get my all 22 rs. back which bsnl deduct from my account.

Unsubscribe follo service which i have not opted stop unauthorised deduction of Rs-10 from my account . Regards ganesh

I use cellone prepaid service. my mobile no is [protected]. i have balance as well as validity service also but when i try to call a no. message CHECK OPERATOR SERVICE comes on screen and call get disconnected. please help and advise what to do....

sir

Myself Ashok Arjun Khade
BSNL mobile no. [protected] (postpaid)
Acc.no. [protected]

I have 3GB per month gprs available in every month
I now i received my mobile no. bill is Rs. 2055
for Sep. 2012 ,even I am not used my all data
, my bill amount is absolutely wrong.

I checked my data from SMS , USG to[protected] Sep.)
which shown me less than 3GB.

So please help me on this issue
take appropriate action ,
so that faith on government organization increased

I am using BB850 unlimited connection on my landline[protected] with 350 free calls. Recently I activated Friends & family for [protected] on my landline. During that time I was told I will be charging 27Rs for activation for month and call charges for that F&F number are like 10Ps/min during night hours (9PM-8AM) and 20Ps/min during day hours (8AM-9PM). But in my latest bill it is not done properly. It seems I was charged 1Rs/120 sec irrespective of time (whether night hours or day hours).I contacted customer care and many of BSNL ameerpet numbers and I was told that some billing problem took place in my latest bill. I called ameerpet accounts officer[protected] and many of BSNL ameerpet numbers but everyone says we don’t know, you call some other number but no one respond to the problem.
I complained the same in BSNL CDR portal on[protected]SR#[protected]) but the complaint still in open status.
I personally went to BSNL office Ameerpet and submitted handwritten complaint on[protected] still nothing took place in resolving my problem.Even i got next month bill there also they did n't update friends & family call rates but charging 27/- Rs towards F&F activation every month.It reflects unfair,Irresponcible,negligence,careless behavior of BSNL officials.
I never notice this type of worst behavior in other players in the same telecom domain.

R/s sir/ madam,

Regard,
I have made an application for mobile number portability from BSNL to Vodafone for the mobile no:- [protected] on[protected] at Vodafone store, Himatnagar. Gujarat. On[protected], my service from BSNL is turned off but still today my service in Vodafone is not started. My number is out of service since[protected]. I have contacted both the service provider in this regards but neither BSNL nor Vodafone is ready to take responsibility for this issue. So, I request you to help me in this regards.

Waiting for your positive reply.

With regards,
Ketan Patel
Himatnagar
Gujarat

Sir my land-line number is "[protected]" and I want details all incoming numbers of my land-line number.

One number was given me mentally stress calls that's why I want to complaint on that number.


Then respected sir please gave me details of incoming call of last 2 months.


MY Land-line Number:[protected]
My E - Mail ID : - [protected]@rediffmail.com


Thanks and regards.

Hi,

My number is .............. Around 200 rs have been deducted from account after giving unwanted messages at my number. My mother uses the mobile, BSNL sends unwanted promotional messages or setting to my mobile, which my mother opens unknowingly. And they reduce the amount. I can understand its being done once or twice. But this is 4 times now. Last time i have lodged complaint as well, but nothing happened. They said it wont happen and they resolved the ticket. I have initiated DND request as well but this happens.
This really has been a pathetic experience with BSNL. I recharged my number because my mom stays at home and balance in the cell would help in her making important calls. But since i recharged, BSNL has been doing this consecutively.
Now i really am fed of this service. Can this be traced out? I want a resolution as where this process is wrong.

Enough is enough. Now they have barred me calling the customer care saying the option 9 is invalid when i try to talk to customer care .

Complaint no[protected]

Regards,
Sushant

Hello Sir,

This complaint is regarding recharge done but not received!
I have done recharge of Rs.220 for BSNL Number [protected] on 5th Nov 2012 at around 11.45 am. The number is registered with Mr.Prakash Gadewar's name.It has been noticed that the recharge is not received, so I called upon the customer care of BSNL.
I came to know from Customer Care representative that the recharge is done successfully but the payment won't be made as the validity of Sim card is over. I was told that even the Rs.220 wont be returned to me or returned to Mobile Balance, also told to do recharge of Rs34 to reactivate the Sim.
The most frustrating and misleading part of the call was failure of BSNL to return the Customer's money even after the recharge is done to deactivated SIM. I was totally unaware about the validity of SIM; as the SIM is currently out of Maharashtra and is in roaming area.
It is like adding (money/recharge) something unnecessarily and losing it at the cost of Money. Since Customer care representative claimed that I cannot get my recharge back, this made me feel uncomfortable as my money was lost uselessly. I'm not receiving any value for the payment and just going in vain.
Furthermore, I was told since the card validity had expired on 5th Oct 2012, after completion of 15 grace days which would be 20th OCT, Balance available in SIM would be exhausted/lost.
I am fine with above statement and clause, but not returning Rs220 seems tobe immoral. I request BSNL service provider to add certain exception process, so that customers can get their lost money back by such invalid transaction.
What I am Expecting: BSNL should provide my Rs.220 recharge back after I reactivate the SIM card by recharging it with Rs.34 as I didn't receive it in mobile balance by adopting certain exception policy/process/provision.
Kindly revert for any concern. Please mail to sangram.[protected]@gmail.com for any quick action.
Thanks,
Sangram