Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir

Myself Ashok Arjun Khade
BSNL mobile no. [protected] (postpaid)
Acc.no. [protected]

I have 3GB per month gprs available in every month
I now i received my mobile no. bill is Rs. 2055
for Sep. 2012 ,even I am not used my all data
, my bill amount is absolutely wrong.

I checked my data from SMS , USG to[protected] Sep.)
which shown me less than 3GB.

So please help me on this issue
take appropriate action ,
so that faith on government organization increased

I am using BB850 unlimited connection on my landline[protected] with 350 free calls. Recently I activated Friends & family for [protected] on my landline. During that time I was told I will be charging 27Rs for activation for month and call charges for that F&F number are like 10Ps/min during night hours (9PM-8AM) and 20Ps/min during day hours (8AM-9PM). But in my latest bill it is not done properly. It seems I was charged 1Rs/120 sec irrespective of time (whether night hours or day hours).I contacted customer care and many of BSNL ameerpet numbers and I was told that some billing problem took place in my latest bill. I called ameerpet accounts officer[protected] and many of BSNL ameerpet numbers but everyone says we don’t know, you call some other number but no one respond to the problem.
I complained the same in BSNL CDR portal on[protected]SR#[protected]) but the complaint still in open status.
I personally went to BSNL office Ameerpet and submitted handwritten complaint on[protected] still nothing took place in resolving my problem.Even i got next month bill there also they did n't update friends & family call rates but charging 27/- Rs towards F&F activation every month.It reflects unfair,Irresponcible,negligence,careless behavior of BSNL officials.
I never notice this type of worst behavior in other players in the same telecom domain.

R/s sir/ madam,

Regard,
I have made an application for mobile number portability from BSNL to Vodafone for the mobile no:- [protected] on[protected] at Vodafone store, Himatnagar. Gujarat. On[protected], my service from BSNL is turned off but still today my service in Vodafone is not started. My number is out of service since[protected]. I have contacted both the service provider in this regards but neither BSNL nor Vodafone is ready to take responsibility for this issue. So, I request you to help me in this regards.

Waiting for your positive reply.

With regards,
Ketan Patel
Himatnagar
Gujarat

Sir my land-line number is "[protected]" and I want details all incoming numbers of my land-line number.

One number was given me mentally stress calls that's why I want to complaint on that number.


Then respected sir please gave me details of incoming call of last 2 months.


MY Land-line Number:[protected]
My E - Mail ID : - [protected]@rediffmail.com


Thanks and regards.

Hi,

My number is .............. Around 200 rs have been deducted from account after giving unwanted messages at my number. My mother uses the mobile, BSNL sends unwanted promotional messages or setting to my mobile, which my mother opens unknowingly. And they reduce the amount. I can understand its being done once or twice. But this is 4 times now. Last time i have lodged complaint as well, but nothing happened. They said it wont happen and they resolved the ticket. I have initiated DND request as well but this happens.
This really has been a pathetic experience with BSNL. I recharged my number because my mom stays at home and balance in the cell would help in her making important calls. But since i recharged, BSNL has been doing this consecutively.
Now i really am fed of this service. Can this be traced out? I want a resolution as where this process is wrong.

Enough is enough. Now they have barred me calling the customer care saying the option 9 is invalid when i try to talk to customer care .

Complaint no[protected]

Regards,
Sushant

Hello Sir,

This complaint is regarding recharge done but not received!
I have done recharge of Rs.220 for BSNL Number [protected] on 5th Nov 2012 at around 11.45 am. The number is registered with Mr.Prakash Gadewar's name.It has been noticed that the recharge is not received, so I called upon the customer care of BSNL.
I came to know from Customer Care representative that the recharge is done successfully but the payment won't be made as the validity of Sim card is over. I was told that even the Rs.220 wont be returned to me or returned to Mobile Balance, also told to do recharge of Rs34 to reactivate the Sim.
The most frustrating and misleading part of the call was failure of BSNL to return the Customer's money even after the recharge is done to deactivated SIM. I was totally unaware about the validity of SIM; as the SIM is currently out of Maharashtra and is in roaming area.
It is like adding (money/recharge) something unnecessarily and losing it at the cost of Money. Since Customer care representative claimed that I cannot get my recharge back, this made me feel uncomfortable as my money was lost uselessly. I'm not receiving any value for the payment and just going in vain.
Furthermore, I was told since the card validity had expired on 5th Oct 2012, after completion of 15 grace days which would be 20th OCT, Balance available in SIM would be exhausted/lost.
I am fine with above statement and clause, but not returning Rs220 seems tobe immoral. I request BSNL service provider to add certain exception process, so that customers can get their lost money back by such invalid transaction.
What I am Expecting: BSNL should provide my Rs.220 recharge back after I reactivate the SIM card by recharging it with Rs.34 as I didn't receive it in mobile balance by adopting certain exception policy/process/provision.
Kindly revert for any concern. Please mail to sangram.[protected]@gmail.com for any quick action.
Thanks,
Sangram

WITHOUT CONSENT OF CONSUMER HOW CAN COMPANY RENEW THE FACILITY IN THE MOBLIE.KINDLY UNSUBSCRIBE THE SAME FROM MOBILE NO:-[protected] ,WITH IMMEDIATE EFFECT.

I am using BSNL prepaid mobile connection having no. [protected].
I am facing a problem that my balance is deducting continuously.
When I talk to customer care they said you applied for some internet services but I had not applied for any such services & my mobile phone does not support any internet access.
Customer care person also said that they are not responsible for activating any service & they don’t know how it is activated on your mobile phone they are here for only disconnecting any such services (This work is also not done by them because I am applying for disconnecting my services from 26/10/2012 but the same answer is given by customer care that they have disconnected the service online & no balance will deduct in future) I am Helplessssss!!!!!
Here are deduction details & complained nos.
21/10/2012 =5 rs.
26/10/2012 =5 rs. complained booked & no is J26HR303969
31/10/2012 =10 rs. complained booked & no is J31HR305695
02/112012= complained booked & no is K02HR301503
02/11/2012= complained booked & no is K02HR301979
05/11/2012= 10 rs. complained booked by c.c. executive named pooja not given any complained no.
they fraud with me from last 15 days and a overall balance 30 rs. is deducted from my account.
Where I go now & where I should complain.

STV 300 (Special Tariff Voucher 300) not listed in the drop down menu under online recharge of pre-paid connections in "portal.bsnl.in". Unable to recharge online. STVs upto 185 alone are listed in the menu. Filed online complaints several times and reported to the customer care centre. Will somebody notice? (Dr.P.Balachandran [protected] Kerala)

SIR/MADAM,

I AM TUSAR KANTI BISWAS, FLAT NO. 3H, 118 FAKIR PARA ROAD, BEHALA, KOLKATA-700034.

WHILE PAYING TELEPHONE BILL BY CREDIT CARD THROUGH INTERNATE I PAID PAID TWO TIMES MY TELEPHONE BILL. BUT TRANSJUNCTION WAS INCOMPLETE DUE TO SOME INTERNATE PROBLEM. TELEPHONE BILL AMOUNT RS. 1219/- AND IT PAID TWICE, TOTAL AMOUNT IS 1219+1219= 2438/-.
AS PER CREDIT CARD STATEMEMENT AMOUNT HAS BEEN PAID TO BSNL.

TELEPHONE NO.[protected],
BILL NO. 87547359
TEL BILL A/C NO. [protected]
TEL CUTOMER ID: [protected]

Date of PAYMENT:[protected]
TIME:10.00 HR TO 10.30 HR
AXIS BANK CREDIT CARD TRANSJUCTION ID: [protected]
AXIS BANK CREDIT CARD TRANSJUCTION ID: [protected]

I MAID A MAIL IN AUGUST 2012 TO [protected]@bsnl.co.in for refunding the amount, till now I have got any reply.

YOU ARE REQUESTED TO LOOK IN TO THE MATTER.
CREDIT CARD NO. [protected].

I got bsnl broadband combo 900 ULD Plan on 26th September, 2012. This plan is supposed to provide 4 mbps speed upto 8gb and beyond this 512 kbps but as the connection started I got only upto 200 kbps which is roughly like a 2 mbps plan and after several complaints they solved this problem after 10 days. Till then I've used 7 gb of data. I could download only 1 gb of data at 4 mbps (450-500 kbps).
But I'm experiencing this problem again now. From 1st November,2012 I'm supposed to get 8gb at the speed of 4 mbps but not getting even 200 kbps,sometimes below 100.
Customer care guys don't seems to know anything about the broadband. They have only one solution to all the problems,"format your computer,sir". It seems a bunch of a**holes have been appointed.
If anyone have experienced this problem and have any solution for this please let me know. Thanks in advance.

I am using BSNL Broadband 500+ combo plan from about past two years. According to this plan, 175 phone calls are free and internet download limit is 2.5GB and night 2AM-8AM free download. My BSNL phone number is[protected].

Untill March 2012, the average bills i used to get where amount INR 662 (including VAT).But in march 2012 i did not receive my bill. The same thing continued till July where i did not receive my bill even...

sir./madam
i was recharging my mobile through billdesk payment gateway for BSNL,amount of rs. 110 debited from my SBI account, TRANSACTION REF. NO.-IGD7968000 but at last moment bill desk was showing that this is encrypted site and third party can access your information so i in continue and cancell option i have opted cancel by mistake, now how can i get my money return back,
dr.o.p. singh
[protected]

I have recently got a new sim ([protected]) from BSNL office in Faizabad since my old sim was stolen last month. Although I have recieved the new sim but the balance amount has not been transferred. I tried to recharge it but it could not be recharged. Moreover today the sim was blocked even for incoming calls. Please reactivate the services on my number and transfer the balance as soon as possible.

Dear Sir,
I have applied for a new telephone connection at naranpura, ahmedabad exchange 2 month ago.We are given tel no. 27910073.We have repeatedly visited Naranpura office but the response from bsnl staff is really disappointing.They are forcing us to take WLL line which is not working well in that area.In that area many peoples are having WLL but all are suffering from poor conectivity etc.Apart from that, I need to use internet also.I requested for the landline but there is no response from anybody.
I request to do the needful in this context as early as possible.
Thanking you in anticipation of positive response.

'm ANAND DJ from BANGLORE
My BSNL Number :[protected]

No incoming and outgoing.
.
i cant call to customer care. so i dial from my another number ([protected]).
I dialed customer service center and told my problem. A customer care executive asked to hold. After a long time he replied that he's not responsible for this and wait until this complaint will be solved or "if you are in hurry you can take another connection". I asked his number he transferred call to Senior. He also misbehaved .He said to wait more than 2 hours and " you are not only our customer all are waiting why can't you . I never said to take BSNL connection". He said he can cut my connection if he wants. And he threatened me saying he can find my address and will show me.
If he cuts my connection what should i do?

BEST REGARDS
ANAND DJ

Cricket wallpapers ab sirf Rs 5 mein! Click http://wap.indiatimes.com/red.html?i=2105
30/10/2012 6:50pm

This message send on my no.[protected] on regular basis and deducted Rs. 5 each time.
I complained three times to my customer care([protected]).
The details of my complains are....

Dear customer, Thank you for calling BSNL Wireless call centre, your docket number is J23UE306051 for complaint booked at our Call center on Oct 23 2012 7:02PM. Thank you. BSNL Support
23/10/2012 7pm

Dear customer, Thank you for calling BSNL Wireless call centre, your docket number is J19UE309558 for complaint booked at our Call center on Oct 19 2012 8:52PM. Thank you. BSNL Support
19/10/2012 8:52 pm

Pls solve my problem
Thank You
Dhananjay Kumar([protected])

Sir,
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly block the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]
SAMSUNG MOBILE


Please block the Sim card and also lock my mobile with the above mentioned detail
Regards,

SEBIN JACOB
Alternate contact number : [protected]

Hi,

BSNL Broadband NON refund

I had landline connection along with Broadband. I disconnected the connection on Oct 16, 2010 and submitted all the Instruments to BSNL Kayamkulam on March 18, 2011 and I have the receipt as proof. The A/C no details is WLL [protected]. I was told that refund will be credited with in 2 months.

Now more than 1.7 years have been completed and till now I haven't received any refund. Can you please let me know the status of my refund. I went to the nearest BSNL office and every time they ask me to go to different office. I submitted an application regarding this in November last year and also called BSNL 3 months back to know abt the refund status and they assured that refund will be processed in 2 weeks. Yet nothing happened. How long I have to wait for my own money to be refunded and that too after going through so much of inconvenience.

Regards,
Surendranath Kurup
Landline Number:[protected]
email- [protected]@gmail.com

Its been about 3 weeks now that my land-line has been dead. After several calls to the local telephone exchange filing complaints, they kept giving false promises that the technician would come to fix the same.. besides several calls, a couple of visits were also made for the same but till now the line hasn't been fixed.. The local telephone exchange failing to come to my need, i approached the customer care and filed a complaint for the same. the complaint number being [protected] and progress of the same is said to be in some technical proceedings. What could the solution to this possibly be?