Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Unsubscribe the follo service which i have not opted and stop unauthorised deduction of Rs 10 from wap.indiatimes.com/folloprx/follobsnldea.aspx my email id is ganeshpol.[protected]@gmail.com regards ganesh.

I once again request you to stop the follo service take rigid action to stop deduction of Rs 10 which is most valuble for me once again i request to stop the service and give me the confermation by email or sms

Once again I request to stop the follo service and give the confermation by sms or email

Cellone Prepaid Service — Deduction of Execess charges

I am a regular customer of BSNL prepaid mobile No.[protected] and today on 25.10.2009 balance on my mobile is 1262.87 and as per tarriff rates applicable to me within punjab on every mobile and l and line 0.20 paisa per minutes. But i made call on moble NO.[protected] and on [protected], both BSNL number within pujnab. But the company has deduted 0.49 paisa per minutes. It is therefore requested to loadge my complaint to correct the same immediately.

please load my complaint

Cellone Prepaid Service — incoming calls are also charged

my prepaid cell one connection no is [protected]. incoming calls are also being charged on my connection .

CellOne Prepaid Service — charging of incoming calls

my prepaid cell one connection no is [protected].i am being charged eor incoming calls also .

this needs to be corrected and i be refunded the incoming call charged by BSNL Cell One prepaid service.

Cellone Cellular Service Provider — Unable to make call

I am using BSNL Cellone prepaid service. My mobile no is [protected]. I have balance & validity both in this account but since last few days when I try to make call message CHECK OPERATOR SERVICE comes and call gets terminated. Please help or advise what to do..

Your Registration Number is : DOTEL/E/2012/23522

yours complaint has been registered to www.pgportal.gov.in
and yours complaint will be resolved with in 1 week to check the status of yours complaint visit http://pgportal.gov.in/ViewStatus.aspx

BSNL — careless officials

i gave an application for shifting of my land line on april 28th till date they have not shifted but i am getting the bill for the same number since 3 months. when enquired they say the request form is not with them i gave them the photo copy of the same but they are not doing it do i need to pay the bill even though it is the fault of BSNL.

phone not working. Every month there is one or the other problem.ESpecially since i have installed Airtel Landline.

Hello Ketan,

Thank you for speaking with our executive. Hope we were able to assist you with your concern.

Regards,
Vodafone Customer Care, Gujarat.

I have received call from vodafone regards to my complaints on 06-11-12. Vodafone executive has promissed me to solve problem within 24 hrs. But still time there is no progress in this regards. So, i humbly request you to help me as my number is out of service for last many days.

Looking forward...

With regards,
Ketan patel

hi
dear sir/medam,
i have vodafone number
mobile number portability is possible online?

My number is [protected]

Hi,
I got the Rs.220 recharge amount, came to know that this is an automatic process and seems that customer care representatives are not aware that after doing the recharge of Rs.34, amount could be seen in mobile balance.
Thanks.

yES IS IT IS CORRECT I HAVE NOT SUBSCRIBE FOR HELLO TV BUT 99.00 PER MONTH DEDUCTED FROM MY PREPAID MOBILE NO [protected] FROM LAST TO MONTH. HOW CAN BSNL DEDUCT PREPAID BALANCE WITHOUT CUSTOMOR CONSENT.PLEASE REVERT BALANCE IN MY PREPAID A/C.
VIPIN KUMAR JAIN SAGWARA

Sir I want hello tv 3 channel pack on my mobile 29 Rs.but it is not working my mobile no is [protected], [protected].

YES IS IT IS CORRECT I HAVE NOT SUBSCRIBE FOR HELLO TV BUT 99.00 PER
MONTH DEDUCTED FROM MY PREPAID MOBILE NO [protected] FROM LAST TWO MONTH.
HOW CAN BSNL DEDUCT PREPAID BALANCE WITHOUT CUSTOMOR CONSENT.PLEASE
REVERT BALANCE IN MY PREPAID A/C.
KAMAL KUMAR AGARWAL, KOLKATA

WITHOUT ANY CONSENT OF CONSUMER, HOW CAN COMPANY RENEW THE FACILITY IN THE MOBLIE.KINDLY UNSUBSCRIBE THE SAME FROM MOBILE NO:-[protected], WITH IMMEDIATE EFFECT.

I am Abin jose, Ph: +91 [protected]. I recharged for Rs.177 3G-Combo recharge twice. Recharge was successfull, amount been deducted from my account. But then i got a message saying recharge not successfull, contact customercare. and i tried BSNL 1503 customer care number, tried for morethan 2 hours, didnt get connect. Please either recharge my number, or return my money.

ref no:
Recharge 1: [protected]
Recharge 2: [protected]

Sir,
I have an BSNL Broadband internet connection, no is[protected]. My plan is Home 500-Combo, where offers are night unlimited b/w(2 a.m-8 a.m), 1.5GB free b/w(8 a.m-2-a.m).no rental charge, no of free calls 175.total bill should come atleast Rs-562/- per month.But for last two months they r sending wrong amounts in my bill. They are charging 180 phone rental and giving only 50 free calls.but according to my plan there should be no phone rental and my free calls should be 175.In the previous month my bill was Rs. 1555 and in this month my bill is Rs. 804I have already launched a complain to BSNL but i am facing the same problem again in this month.
In this situation i am requesting u to i would request you to take necessary steps as soon as possible.

Thanking you.
Your's sincerely
SANTANU MAITI

IRRATIONALITY IN MONTHLY BROADBAND USAGE FOR AUG-SEP 08

Sir,

1. With due respect I, Major Balak Singh Verma, Consumer No [protected], wants to state that I had been using the bsnl services for landline (No[protected] and broadband since Jan 08. I have been registered for Rural One India plan for landline and Home 250 plan for broadband.

2. Since last eight months my usage of broadband and telephone services never exceeded Rs 1000/- per month and an average billing remained within Rs 500/- to Rs 800/-.

3. I want to bring to your kind consideration that there is some irrationality in my telephone bill No [protected], covering a period wef 01 Aug to 31 Aug 08. My broadband usage during the month had remained quite usual without any excessive load, yet I have been unusually billed out of proportion for a huge amount of Rs 4510/-.

4. Being aware of my free usage of internet for 1 GB, under home plan 250, I never go beyond the authorized free limit, which is quite seemingly visible in my previous eight months billing. It is quite unimaginable that how my usual monthly usage of internet has exceeded 4.7 GBs.

5. Taking stock of the daily usage online, on receipt of the bill for Aug 08, it has been noticed that there is a tremendous disparity regarding usage. As a fall out of scrutinizing my online broadband usage, the following anomalies have been noticed.
(a) The sudden shift in uniformity in my usage for last six months wef Aug 08 amply proves that excessive billing is a result of some disproportionality somewhere, quite evident from the following figures :-
(i) April 08 - 741.184 MB
(ii) May 08 - 690.747 MB
(iii) Jun 08 - 377.698 MB
(iv) Jul 08 - 979.823 MB
(v) Aug 08 - 4795.886 MB
(vi) Till 18 Sep 08 - 1562.218 MB (unbilled)

(b) It has been observed that even during our absence from home the usage of more than 100s of MBs is being reflected online.

(c) There are multiple usages of more than 100s of MBs of downloads from 2 “O” clock to 5 “O” clock in the midnight to morning, when I generally never connect.

(d) There are usages shown consecutively round the clock on working day for more than 16 hours for instance on 01 Sep 08, which can never be justified, I being a government employee and my wife being a house wife.

(e) The irrationality has been seen drastically creeping in wef 19 Aug 08 till date. Prior 19 Aug 08 there are certain disparities of minor nature.

6. It is submitted that I being a government salaried employee, am aware of my monthly expenses and will never go overboard to upset the complete budget of the home. The same had been amply justified by my usages since Jan 08. Hence, you are kindly requested to look into the case for irregularities. As my bill payment date is 30 Sep 08, kindly elucidate the irrationality in time.




Yours faithfully
Major Balak Singh Verma
202/15 DIAT Girinagar
Pune 411025
Mobile No [protected]

Sir,
I have an BSNL Broadband internet connection, my potal id is tir[protected] and my user id is chtiru_kdd. My plan is Home 250, , 1GB free no rental charge, no of free calls75.total bill should come atleast Rs-300/- per month.But for last two months they r sending wrong amounts in my bill. They are charging 180 phone rental and giving only 50 free calls.but according to my plan there should be no phone rental and my free calls should be 75.In the previous month my bill was Rs4643 .this is my first month o[censored]sage and i have not downloaded not more than 1 GB.i[censored] excuse me for this month and reduse my charge i will go for unlimited offer otherwise i am ready to stop your services because i don't know that you will charge for buffering also .
In this situation i am requesting u to i would request you to take necessary steps as soon as possible.

Thanking you.
Your's sincerly,
tirumala,
kodad-508206,
nalgonda dist.

i AGREE THE SAME THING HAS HAPPENED TO ME!

I have the Broad band connection under plan Rs.500 per month. I was receiving the bills regularly under this plan but unfortunately since the month of October '08 the bill have been prepared under plan of Rs.250/-pm.whict have accounted to excessive billing. I had to switch over to plan of Rs.750/-pm form the month of December '08. Would it be possible to correct the bills for the month of October and November under the plan of initial connection ? Due to confussions I am unable to pay the bills.

my bill

Dear Sirs,

I am a BSNL Broadband customer. I have been using bsnl broad band for the past 6 or more months. I initially took the HOme500 plan (which is not having rental for phone), then I changed my plan to Unlimited 750 plan with existing feature, which in turn means no rental for phone). Currently my connection is coming under Medavakkam bsnl circle. My details are as follows :

Name : K. Umapathy
Phone Number : 2770266
Consumer Number : [protected]
Exchange Code : 277

I am having a problem with the connection.

1. The problem is that instead of repeated complaints every month, I am "BEING CHARGED A RENTAL FOR THE PHONE". I have been constantly complaining through customer care and also through broadband complaints, but I was asked to do it in person. So, I sent one of my friends in person a few months back. But the accounts officer said (without either understanding or trying to understand the scheme which I verified through customer care and the office (sholinganallur) from where I took the connection) that he will charge rental.

It is a constant nuisance for me. I can’t go in person every time. So i request you to take necessary actions and stop putting rental and also repay or adjust the rental received from me in the next bills.

Please do the needful as soon as possible.

Thanks and Regards,
K. Umapathy

I had a broadband connection with your esteemed organisation with my phone number 2463357 (it is in Noida) upto October 2007, when, while updating the services of the network, the BSNL Office here at Noida, had disconnected the broadband service for 15-20 days. When enquired, they had informed that the broadband connection would be restored in a couple of days. Since then, the broadband has not been restored and has not been connected at all till now. On the other hand, they are charging a fixed charge of Rs.250/- per month in my telephone bill. I took the matter several times with the officials concerned, requesting that the broadband connection be disconnected immediately, so that they cannot charge that Rs.250/- in my bill as broadband charges. Once the broadband gets disconnected, then I can apply afresh with a new plan. Hence, I request your goodself to take up the matter with the concerned officials at Noida and instruct them to disconnect the broadband connection with my telephone and not charge the fixed charge of Rs.250/- for broadband with my telephone bill. For this act of kindness, I shall ever be grateful to you, Sir. I also request you that as soon as they had done the same, I may please be informed. My mobile number is [protected]

I gav e acomplaint regarding excessive billing.I submit the details


My Order Details ;;

Orderid 919104
Order Type New
Plan Name Home 500 C
Order Status Provisioned
Phone Number [protected]
Khammam
Andhra Pradesh

Sir i found my bill to be coming more than amount told to me when i was taking connection. I had Unlimited plan in B.S.N.L. 750 plus but they had started taking extra charge of 120 as fixed charge. which never used to come earlier. This is very unfair with the customer, when they are already paying heavy price or it should be informed before giving connection.

Hi am facing an Excess billing problem from past 3 months. its 500c plan and am getting a billed amount of 1700plus each month.
Ph:[protected]
Place: Hoskote

BSNL — Unimaginable Bill

Hi I am from Pune,

I recieved proper bills of around 750 Rs from BSNL for using internet services for first 3 months.
But suddenly for fourth month they gave me bill of 7750 Rs which is completely false and unacceptable. They are not helping me with this and just asking for money.

BSNL Broadband — HEAVY BILLING WITHOUT MY USAGE

I have not used the broadband. BSNL served a heavy billing for Nov. 2010. I complained to the General Manager but to response. I am served with another heavy bill for December 2010. I do not know how to remedy the problem.

Bsnl Recharge — No recharge bsnl mobile no 8895309542

I recharge a bsnl mobile no [protected] for Rs 20 th internet banking .The amount debited my sbi account but the amount hasnot credit my bsnl mobile no yet

PLS HELP

my contect number is [protected] .I am not geting proper network in saharsa I am fecing problem last two montg.prompt is given customer is not reachable or this root is busy always plz call after some time and voice problem is also(but ful network show on screen round o clock) .Plz resolved this problem as soon as Posible. Alternet contect number [protected]

in my area network is not proper

i buyig new sim bsnl. but bsnl company has many place inpunjab no network

My home town is in karnataka, Place called Mangalore, only 4 kms far from Mangalore International Airport.
I am using BSNL sim..in bsnl sim we get many offers but the main thing is about network. In our place the network coverage is very week..i feel like throwing the sim to the bsnl office..Really very bad network..they cheat the customers by saying some nonesence about the offers but network is bloddy zero!!! plz any one who is incharge kindly take care your customers or else one day bsnl will fly from india only means it will COLAPS!!!

very bad network in our area kurukshetra #723/1 guru nanak pura thanesar near saraswati sweets please solve my solution now my number [protected] and [protected]

Dear Sir/Madam,
I am a resident of Haliyal o[censored]ttara Kannada District of Karnataka state. I have been( I beleive many others also)facing lots of network failure in the area. I am located just 3 kms((land) and hardly 1 km(air) from the local BSNL tower. Moreover my building where I stay is quite in a high place. It is so disturbing that BSNL network is a constant problem. My mobile shows only 1line ans some times 3-4 but the moment I make a call it disconnects. Cannot think of receiving or making calls from the room. Every time to receive or make any calls I am forced to come out where I could find better network. You are offering so many new packages but what is the use if there is no network? I am losing so much money while making calls. Can you please do something about it so that I can have undisturbed communication ands top wasting money? hope you will do the needful.

sir in sector 26 there is problem in towers sometimes more then 1 call connects with each othe

we had sub phone backup service but bsnl not support my phone 7722 what can i do

Dear sir,
There is no proper network signal in BSNL Cellone network on below place. Kindly take necessary action. I have informed to customer care but customer care doing nothing. i called the customer care but they did not respond properly. It has already happened before. i am the customer of bsnl. But BSNL can’t able to provide the service at very poor, I request BSNL to give service .In our area while i make or receiving the call due to poor signal the call automatically cutoff. If this problem getting continuous we will change the BSNL to some other one.am the user of bsnl since 6 years and my family marmbers are also from same network please rectify the network problemon the colony roads also the we wont get the signal

Place:

Hyderabad

Santosh Nagar

Champapet

RTC colony Vaishali nagar

Surrounding of water tank

Thanks,

Arunkumar

Dear sir,
There is no proper network signal in BSNL Cellone network on below place. Kindly take necessary action. I have informed to customer care but customer care doing nothing. i called the customer care but they did not respond properly. It has already happened before. i am the customer of bsnl. But BSNL can’t able to provide the service at very poor, I request BSNL to give service .In our area while i make or receiving the call due to poor signal the call automatically cutoff. If this problem getting continuous we will change the BSNL to some other one.am the user of bsnl since 6 years and my family marmbers are also from same network please rectify the network problemon the colony roads also the we wont get the signal

Place:

Hyderabad

Santosh Nagar

Champapet

RTC colony Vyshali nagar

Surrounding of water tank

Thanks,

Arunkumar

sir i have a connection of bsnl mobile .and i am having 5numbers of bsnl the poor network coverage from bsnl only ever Time there is an problem saying that no network sim card registration failed emergency only sos and massage delivery is very slow i if any urgent massage come it come day after tomorrow and my numbers are [protected],[protected],[protected],[protected],[protected] these are my number which is having these much of problem so kindly take an serious action to my complaint

mahode network aaye din kharab rehta ha is karan incoming/outgoing call nahen ho paatee aur na hee net chala paate is karan dhan /samay kee berwaadee hotee ha kirpya samadhaan karayen