Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,

I am a new customer in BSNL -Broadband ,i took the Land line with broadband connection on July 2012 i owned the modem and phone instrument because i have it a spare so i don't like to take a new instruments but after billed for my first cyclic i shocked they charged for INR 500 + 250 on installation with both land line and broadband.but i did my self for the installation part they wont provide the instrument also but they charged INR 500 then i raised the complaint on BSNL PORTAL in self care on 25/08/2012 00:35:09 so i listed below the complaint details for your reference
URL :http://selfcare.sdc.bsnl.co.in
SR #: [protected]
Service Id *: [protected]
Customer Id: [protected]
Status : Open

it takes almost one month for it no response from BSNL customer care even i never get the call from there still its open in status.
kindly look into this issue and provide me the favorable response ASAP.

Regards,
Sathish Inbarajan
+91-[protected]

SDO,TELEPHONE, CUTTACK
SIR, I AM A LAND LINE COSTUMER UNDER YOUR JURISDICTION BEARING NO.[protected]. I HAVE PAID ANNUAL DUES FOR THE CONNECTION.BUT, SINCE LAST TEN MONTHS I AM NOT AVAILING THE SERVICES.NO LINK IS PROVIDED TO ME IN SPITE OF REPEATED & LONG STANDING COMPLAINTS. HENCE, I DESIRE DO WITHDRAW FROM SERVICES FROM BSNL. PLEASE LOOK TO MY CASE SINCERELY OR SUGGEST ME FOR THE STEPS I SHOULD TAKE.
WITH REGARDS,
PRAFULLA KUMAR ROUT. MOBILE -[protected] [protected]@yahoo.com

HOW CAN BSNL WILL BE BLOCK?

I have applied for landline and broadband connection on dated[protected].no response till date i.e.[protected]

I never subscribed for Follo Puneet

But each week Rs 10/- getting deducted

Inspite of clicking unsubscribe link, money is being cut from my mobile for Follo service
I request the money need to be refunded & BT-ITIMES need to be banned

kindly unsubscribe the follo service titled BT-ITIMES and stop charging Rs:10/- . My Cell number is : [protected]
This is highly irretating, some one without my intention deducting Rs 10 from Cell & no help to stop this.

Kindly do the needful and BAN this service

please solution my problem.
do not recharge gprs rs. 7-100mb, rs. 14-200mb, rs. 99-2gb from own mobile any sms or number dial.
our area store do not recharge. they recharge minimum 50rs. so very problem to recharge.
please any number or sms to recharge gprs.
my mobile no. : [protected],[protected]
please reply me.
my e-mail: [protected]@yahoo.com

HI, I am Nitin Kumar Verma, my number landline number is[protected], I am consuming bsnl broadband from a long time.
Suddenly form last month the DSL of my modem restarts after every minutes. This issue generally came at evening and night.
I have booked so many complaints on this to BSNL, I also give a written complaint to GM of BSNL Bhart Nagar branch, C.S. Bhanot.
He said he will look into the matter but no action is taken yet.
It is being a month and now I am so much frustrated with BSNL service.

Thanks & Regards
Nitin Kumar Verma

Dear Sir/Madam,

My name is Surender Kumar and my mobile no. is [protected](BSNL) from V.P.O Peoda Distt-Kaithal(Haryana). Dear Sir I Have Recharge from BSNL Website with Netbanking [protected] For PLAN VOUCHAR 37. But Recharge not Done with Ref No.[protected] and Tran. id TXE[protected]. Plz Refund My Balance in My BANK Account. I Complainting many times but no action take place. Plz help me.

Thank You.

Surender Kumar
Mobile:-[protected]

I had a BSNL WLL phone (no[protected] from June 2011 as landline facility not provided by BSNL. Since then I have been having net work problem or instrument problem. Three months back 1st time the WLL was not working hence given to one Mr. Khan replaced the instrument which was worked for only 2 months then again neither I could dial nor receive any phone hence on 7th Sept.2012 as instructed by Mr.Sarvoday I handed over the instrument with charger to a lady staff at BSNL MIDC Dombivli and got the acknowlegment. Since then I have been trying to call either Mr.Khan or Mr.Sarvoday but only once I could get Mr.Sarvoday who asked me to dial my phone no if it get connected then come and collect the instrument. Till date nothing happened therefore request you to help me in getting the line restored or get the connection cancelled and adjust the amount against outstanding bill if any.

Because it is difficult to get the instrument repaired or give new one as BSNL is not interested to keep the consumer happy. I am trying to contact G.N. of BSNL KALYAN's mail id or phone number and if you have the same please send it to me. Thanks. D.Ragunathan - Mail ID . [protected]@gmail.com, Mob. [protected]

disconnect and refound
[protected] Forwarded message[protected]
From: poonam chahal(chahal.[protected]@yahoo.com)
Date:[protected] 4:18pm
Subject:
To: support.[protected]@hungama.com






Dear Sir,
I have been using BSNL broadband for the past 1 years. My BSNL landline number is[protected]. Till now i was happy with the billing of BSNL. But from 2 months i saw that an additional amount of Rs.149/- has been charged against each MoD(Music on Demand and movie on demand). When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.
I really dont know why i am suppose to pay for something which i havent subscribed.
For the past 3 months , i am trying to escalate the issue with support.[protected]@hungama.com, but i am not getting a proper reply from them.
It would be really appreciated if you can take an action on this , as i feel it really humialing (as Rs 149 makes bigger amt). It really kills the reputation of BSNL.
I am not getting a proper respose from hungama & BSNL, Hence i have decided to move this to consumer court and fight against this cheating.
I want my all money back & want to sorted out without such hassled. I request you to intervene and guide my request to aprropriate actions.





thanks & regards
poonam chahal

Dear Sir,
With due respect I am to state that I have a BSNL 3G Sim (No.[protected]) for the last 9 months. I recharged with Rs.98/- as top-up for net service and Rs.10/- Top-up for main balance on 25th Aug,2012. But after paying the Top-up, the STV balance of net service and main balance is showing Nil and validity of net service showing upto 24th Sept,2012. Then I call to BSNL Customer Care No.[protected] to know the exact reason for Nil Balance. They told me that your validity was ended in June,2012 and you recharge with Rs.34/- for validity extended and I extended my validity upto March.2013 but my balance is not credited to my account.
I again call to Customer Care to credited the amount as I extended the validity and net service is upto 24th Sept,2012. But they told me it is not possible as you recarge Rs.98/- & Rs.10/- as top-up when your validity was lost after 15 days. So, the full amount of Rs.98/- & Rs.10/- is totally forfeited/cheated by BSNL.
My question is when my validity was lost (unfortunately I do not the validity is lost) why the BSNL is not given any messege to recharge your acccount to extend you validity fast and then you can get top-up for net service or main balance. If it is done by BSNL my amount of Rs.98/+10/- is not forfeited.
So, necessarry steps may kindly be taken to credit my balance as eardly as possible due to my net service validity is upto 24th Sept,2012.

Thanking you,
With regards,
Rajib Bhattacharyya

BSNL service to customer is horrible and poor.

We have raised a request for shifting of the phone by going personally and in written. A reference number([protected]) was issued and got a response through SMS later saying the service was completed. Everyday we call the people and the response was so bad, sometimes they cut the call in the middle. Sometime they wont lift the phone. Sometime People say they are coming. More than 2 weeks,still nothing has happened.
I dont know whether they will charge rent for even i dint use the connection and internet services for all these days.

People are no where accountable to the kind of work they do. I guess no proper monitoring mechanism and appraisal system is available for these so called public servants.

Request some help to solve my issues!!

Need a better system which delivers best!!

I have been facing noisy line problem in my broadband telephone line for last 15 days. The problem is that when the broadband modem is ON, there is tremendous amount of audio noise. When I switch OFF the modem, the line is perfect. There is no problem in the modem as the same modem was used to another line at my home where it is working normally. I complained at 1504. Somebody called from BSNL and asked my wife “Line working fine, madam?” She said “Yes”. The complaint was 'closed' without resolving it, because when the gentleman called from BSNL, the modem was OFF. I again lodged a complaint manually on[protected]. I kept the modem in ON position. The executive also listened the noise. He noted the complaint, and a confirmation message came to me with complaint no. [protected]. I got a SMS yesterday that my complaint has been ‘closed’. I immediately picked up the line. The noise was still there. So, it is surprising as to how the complaint can be closed without resolving it.

It perhaps only in BSNL when a complaint can be closed without resolving the problem. I have again made an automated complaint No. [protected] on 13th-Sep-2012. But, no body has turned up so far. I am leaving it to only God now. My only probles is that the phone is quite old and many places it is registered. Else, I would simply moved to some other service provider.

The BSNL customers are moving away from BSNL only because of its poor service. Technology is the best with BSNL. But, what is the use if services are poor. The BSNL is already in losses of worth Rs. 8000 crores. The BSNL is begger at present; like AirIndia. Poor service, and no accountability! All employees of BSNL behave like royal kings. They do not entertain you. No customer service. The day is not far when BSNL will be bankrupted. That time, they will beg government for funds, and government would happily put some more taxes, and cess etc. from people like us.

The time has come when the BSNL should be closed and its employees shunted out. Let these employees go to private sector and then only they would learn what is the meaning of 'hard earned money'. At BSNL simply they are enjoying.

Dear Sir,

I have been using BSNL broadband for some time.My BSNL land-line number is[protected]. Last month i saw that an additional amount of Rs.149/- has been charged against Hungama MoD(Music on Demand). I didn't contact for this service and the service was activated without my knowledge or approval and i didn't get the activation details for this service.

It would be really appreciated if you can take an action on this, as i feel it really humiliating (even though the amount is small). It really kills the reputation of BSNL.

I want to have this issue sorted out without such hassles. So please i request you to De-Activate the Music on Demand service as soon as possible and try revert back the charges if possible

Waiting for your prompt reply at earliest and hope that it would be deactivated as soon as possible

Thanks in advance
my phone number is [protected]
email ID is ssome.[protected]@gmail.com

I am using BSNL broadband connection with the plan "BBG FN COMBO 500". The connection(Customer ID:[protected]) is on the name of my father Mr.Asoke Chowdhury.I have received the bill of August(1/8/2012-31/8/2012) yesterday by mail.But in that bill I have found that extra charge has been added to my my internet day usage(1948285kb) though according to my plan,my limit o[censored]sing internet during day time up to 2gb(2097152kb) . On the other hand,late fee has been added to the bill amount though we have paid the last bill amount by 29th of August.There is no official portal where I can launch my grievances,hence I have submitted here.Please suggest me what should I do.Thank you.

DERA SIR/MADAM,


last day i got message that you hae activated the rubaru scheme and you have been charged for 10 rs.
i have not een send any msg or call them to activate such freaking scheme..
they have automatic activated the scheme without my concern
when i called them and tried to ask about confirmation detail,they were not ready to provide me any information about this activation
so sir pl help me out as soon as possible

Respected Sir,
I have a bsnl 3G sim but there is problem with 3G network from last 3-4 days in our area i.e. Lohariya Sal Talla ,PO- Katgharia, Haldwani. No 3G signal is coming. Due to whivh I am unable to use the internet and can't do video calls. This problem of 3G network is varies with the electricity of our area when light is available 3G network is available and when light is gone network also gone. But from last 3-4 days the 3G network in our area is completely(fully) not available.
Sir, I reuest you to please solve out the network problem as soon as possible.

I am fed up with frequent disruptions in the lines, wherein my telephone remains unserviceable most of the time. My Broadband Service is disconnect from last 8 Days. our complaint is register in Ambad Telephone Exchange office.

but no any positive response of my complaint my telephone or broadband service is currently not in work.

I mean I am not paying BSNL Broadband monthly charges for this month, they are bound to give me the services they promise. I intend taking this up very strongly with the BSNL Higher Management in Nashik. There should be some accountability for him also.

I am Business Man My business is completly depend on BSNL Broadband Connection. my income is totaly stop from last 8 days. how can i will pay monthly broad band charges. its not possible to pay charges.
My Landline number is[protected].

So kindly request to you plz solve my problem.


Thank You.

Respected Sir,
I want to deactivate my excel power service as I am currently using a Rs. 65 STV which is for bsnl to bsnl(on network) 10 paisa per minute but due to excel power service the two numbers of excel power call rate is .30 paisa so I want to deactivate excel power service of bsnl. I also interacted with the bsnl customer care but they are not giving any type of correct solution of this problem.
Please help me out in deactivating excel power service.
sir my email id is : [protected]@gmail.com, [protected]@rocketmail.com
mobile: [protected], [protected].

i was downloading a song from mr-jatt i was subscribed to service nexGTv+Sony Pack without my knowledge my balance was deducted rs25 and rs8 later on i rang customer care and booked a complaint no G3JK3038232 on july 30 i was asked to wait for 30-45 days but on 15 sept i was refused for refunding of balance