Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,
With due respect I am to state that I have a BSNL 3G Sim (No.[protected]) for the last 9 months. I recharged with Rs.98/- as top-up for net service and Rs.10/- Top-up for main balance on 25th Aug,2012. But after paying the Top-up, the STV balance of net service and main balance is showing Nil and validity of net service showing upto 24th Sept,2012. Then I call to BSNL Customer Care No.[protected] to know the exact reason for Nil Balance. They told me that your validity was ended in June,2012 and you recharge with Rs.34/- for validity extended and I extended my validity upto March.2013 but my balance is not credited to my account.
I again call to Customer Care to credited the amount as I extended the validity and net service is upto 24th Sept,2012. But they told me it is not possible as you recarge Rs.98/- & Rs.10/- as top-up when your validity was lost after 15 days. So, the full amount of Rs.98/- & Rs.10/- is totally forfeited/cheated by BSNL.
My question is when my validity was lost (unfortunately I do not the validity is lost) why the BSNL is not given any messege to recharge your acccount to extend you validity fast and then you can get top-up for net service or main balance. If it is done by BSNL my amount of Rs.98/+10/- is not forfeited.
So, necessarry steps may kindly be taken to credit my balance as eardly as possible due to my net service validity is upto 24th Sept,2012.

Thanking you,
With regards,
Rajib Bhattacharyya

BSNL service to customer is horrible and poor.

We have raised a request for shifting of the phone by going personally and in written. A reference number([protected]) was issued and got a response through SMS later saying the service was completed. Everyday we call the people and the response was so bad, sometimes they cut the call in the middle. Sometime they wont lift the phone. Sometime People say they are coming. More than 2 weeks,still nothing has happened.
I dont know whether they will charge rent for even i dint use the connection and internet services for all these days.

People are no where accountable to the kind of work they do. I guess no proper monitoring mechanism and appraisal system is available for these so called public servants.

Request some help to solve my issues!!

Need a better system which delivers best!!

I have been facing noisy line problem in my broadband telephone line for last 15 days. The problem is that when the broadband modem is ON, there is tremendous amount of audio noise. When I switch OFF the modem, the line is perfect. There is no problem in the modem as the same modem was used to another line at my home where it is working normally. I complained at 1504. Somebody called from BSNL and asked my wife “Line working fine, madam?” She said “Yes”. The complaint was 'closed' without resolving it, because when the gentleman called from BSNL, the modem was OFF. I again lodged a complaint manually on[protected]. I kept the modem in ON position. The executive also listened the noise. He noted the complaint, and a confirmation message came to me with complaint no. [protected]. I got a SMS yesterday that my complaint has been ‘closed’. I immediately picked up the line. The noise was still there. So, it is surprising as to how the complaint can be closed without resolving it.

It perhaps only in BSNL when a complaint can be closed without resolving the problem. I have again made an automated complaint No. [protected] on 13th-Sep-2012. But, no body has turned up so far. I am leaving it to only God now. My only probles is that the phone is quite old and many places it is registered. Else, I would simply moved to some other service provider.

The BSNL customers are moving away from BSNL only because of its poor service. Technology is the best with BSNL. But, what is the use if services are poor. The BSNL is already in losses of worth Rs. 8000 crores. The BSNL is begger at present; like AirIndia. Poor service, and no accountability! All employees of BSNL behave like royal kings. They do not entertain you. No customer service. The day is not far when BSNL will be bankrupted. That time, they will beg government for funds, and government would happily put some more taxes, and cess etc. from people like us.

The time has come when the BSNL should be closed and its employees shunted out. Let these employees go to private sector and then only they would learn what is the meaning of 'hard earned money'. At BSNL simply they are enjoying.

Dear Sir,

I have been using BSNL broadband for some time.My BSNL land-line number is[protected]. Last month i saw that an additional amount of Rs.149/- has been charged against Hungama MoD(Music on Demand). I didn't contact for this service and the service was activated without my knowledge or approval and i didn't get the activation details for this service.

It would be really appreciated if you can take an action on this, as i feel it really humiliating (even though the amount is small). It really kills the reputation of BSNL.

I want to have this issue sorted out without such hassles. So please i request you to De-Activate the Music on Demand service as soon as possible and try revert back the charges if possible

Waiting for your prompt reply at earliest and hope that it would be deactivated as soon as possible

Thanks in advance
my phone number is [protected]
email ID is ssome.[protected]@gmail.com

I am using BSNL broadband connection with the plan "BBG FN COMBO 500". The connection(Customer ID:[protected]) is on the name of my father Mr.Asoke Chowdhury.I have received the bill of August(1/8/2012-31/8/2012) yesterday by mail.But in that bill I have found that extra charge has been added to my my internet day usage(1948285kb) though according to my plan,my limit o[censored]sing internet during day time up to 2gb(2097152kb) . On the other hand,late fee has been added to the bill amount though we have paid the last bill amount by 29th of August.There is no official portal where I can launch my grievances,hence I have submitted here.Please suggest me what should I do.Thank you.

DERA SIR/MADAM,


last day i got message that you hae activated the rubaru scheme and you have been charged for 10 rs.
i have not een send any msg or call them to activate such freaking scheme..
they have automatic activated the scheme without my concern
when i called them and tried to ask about confirmation detail,they were not ready to provide me any information about this activation
so sir pl help me out as soon as possible

Respected Sir,
I have a bsnl 3G sim but there is problem with 3G network from last 3-4 days in our area i.e. Lohariya Sal Talla ,PO- Katgharia, Haldwani. No 3G signal is coming. Due to whivh I am unable to use the internet and can't do video calls. This problem of 3G network is varies with the electricity of our area when light is available 3G network is available and when light is gone network also gone. But from last 3-4 days the 3G network in our area is completely(fully) not available.
Sir, I reuest you to please solve out the network problem as soon as possible.

I am fed up with frequent disruptions in the lines, wherein my telephone remains unserviceable most of the time. My Broadband Service is disconnect from last 8 Days. our complaint is register in Ambad Telephone Exchange office.

but no any positive response of my complaint my telephone or broadband service is currently not in work.

I mean I am not paying BSNL Broadband monthly charges for this month, they are bound to give me the services they promise. I intend taking this up very strongly with the BSNL Higher Management in Nashik. There should be some accountability for him also.

I am Business Man My business is completly depend on BSNL Broadband Connection. my income is totaly stop from last 8 days. how can i will pay monthly broad band charges. its not possible to pay charges.
My Landline number is[protected].

So kindly request to you plz solve my problem.


Thank You.

Respected Sir,
I want to deactivate my excel power service as I am currently using a Rs. 65 STV which is for bsnl to bsnl(on network) 10 paisa per minute but due to excel power service the two numbers of excel power call rate is .30 paisa so I want to deactivate excel power service of bsnl. I also interacted with the bsnl customer care but they are not giving any type of correct solution of this problem.
Please help me out in deactivating excel power service.
sir my email id is : [protected]@gmail.com, [protected]@rocketmail.com
mobile: [protected], [protected].

i was downloading a song from mr-jatt i was subscribed to service nexGTv+Sony Pack without my knowledge my balance was deducted rs25 and rs8 later on i rang customer care and booked a complaint no G3JK3038232 on july 30 i was asked to wait for 30-45 days but on 15 sept i was refused for refunding of balance

sir/madam,
i have a beetle 3g dongle. it's of 7.2 Mbps. and a BSNL 3g Sim. at first speed was OK, but after my net balance was finished i recharged my account, but my speed is too slow, transfer rate is about 15 Kbps. earlier it was 250Kbps, i have being suffering though this slow Internet for about 10days , if this didn't get better, I'm gonna leave BSNL.

without any information activate games nad moovie download service
I have been using BSNL broadband for the past 5 months. My BSNL landline number is [protected].Till now i was happy with the billing of BSNL. But last month i saw that an additional amount of RS 153.29 has been charged against MoD(Music on Demand)and God(games on demand). When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.

I really dont know why i am suppose to pay for something which i havent subscribed.


It would be really appreciated if you can take an action on this , as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating.
FRom AMBALAL PATEL

Sir,

I am a BSNL Landline customer (My no : 91 –[protected]. My phone is not working for the past 6 months. I am complaining day by day from two months before [from my mobile [protected] to local exchange office eraniel[protected]] to my exchange office. They are telling ‘we will come’ Every day, one person came last week but he didn’t correct it he told ‘I will send a person tomorrow’. I didn’t receive any response from them even I am calling day by day. Please take immediate action.

Thank you.

i have taken broadband connection till from one year. so many time i complaint about poor speed of broad band to bsnl office . but there is problem not solve. after that i have taken new connection of broadband . but i am facing same prolem . now my download speed 0.13 to 0.21 mbps and upload speed 0.07 to 0.22 . my account no [protected] and my phone no [protected]. please solve my problem

I am using prepaid mobile for last 2 years ([protected]).Suddenly, they barred my out going calls. I am in chandigarh form few month, doing job here, and using Roaming free plan. they even blocked the customer care call numbers also. And some time my SIM show as Invalid SIM. And when I try to contact customer care form chandigarh than call goes to Uttarakhand Customer instead o[censored]tterpradesh (Allahabad ) customer care.

Kindly...

Name- Ajaykumar Gurala

Mob no.- [protected]
Address- G4, Pearl Garden Apartments,
2nd Cross, DUO Heights layout,
Begur main road,Begur Hobli,
Bangalore - 560068

Bsnl landline no.[protected]


sub- Last month bill is not received

Dear Sir,

My bsnl broad land line bill is not received. so i requested to send my bill my current address or my email id [protected]@@gmail.com.

Thankyou

Ajaykumar

My landline No. 2605181 is not working. BSNL Ambernath is rquested to please put the line in order. When the no. is dialled, ring is heard but actually no ring is heard in my house.

Dear sir,
My BSNL landline no 2480783and brodband connection (BB HOME COMBO ULD 900) is faulty since last 45 days.Inspite of so many complaints and personal follow up,no action hase been taken by BSNL JHANSI.BSNL OFFICERS do not bother to attend the calls even.Recently i have booked fresh complaint no [protected] dtd 05.09.2012.but as usual no action till date.I very humbly request bsnl to get rectified my landline no and brodband at the earliest.
R K DHAWAN
A 12, RAS BAHAR COLONY 1,
SHIVPURI ROAD , NANDANPURA
JHANSI 284003
Mob [protected]

To,
The GM, BSNL,
Kalyan,

Sir,
My telephone (land line) No.[protected] is dead for last 10-15 days. I complained on 2nd sept. 2012. But no any action has been taken so for.
Request for n. a. pl.
Thanking you,
Your's Faithfully,
AK Pandey, C1/26, Thames-I, Godrej Hill, Kalyan(W)-421301.
Mob. [protected]/[protected].

on 02-09-12 i recharged subcriber of bsnl amount of 555 through sbi net banking but recharge is no successful then one mesg.show to my mobile i.e transaction requst for Rs.555 for [protected] failed due to this wallet not yet activated.plz complete KYC formalities at the linked sbi branch.Then amont debit of my amount My oxi id -[protected].And also i give complaint to feedback @myoxigen.com through mail id [protected]@gmail.com but they are not give reply to me i requst to plz kindly credit amount in my account.My account no.[protected].