Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have applied for new broadband connect at BSNL New thippasandra, Bangalore on 27-August-2011. And from then there was no cummincation nethier status update.Every time i visit office they say it will be done by next week and noboby gives the proper response. An then i raised a request for change of address on 07-April-2012, so based on this change they said they willl check for fesibility and let me know the status, which they didnt communicated. Later again when i visited BSNL office they said their is no fesibility for the plan (BB-Home-Combo UL750) and asked me to chanage the plan. And for which i have submitted a request to change my plan to (BB FN Combo 600) but these request is still not been change or affected. After a long time they finally gave the phone connection on 27-August-2012, but till now i havent got the Broadband connection. When i checked with them they Broadband provision (Ref No:[protected]/19-March-2012) is still not closed and due to which nothing is been processed. And also the change of plan request is also not been raised till now. As this is missing now there are asking me to raise a request again now. Am really un happy with all these process and time they are taking any process. Kindly request you to do the need full and raise a Complaint.

Since one month, Im Trying to change my network provider from BSNL Prepaid to Aircel. i have been connected with BSNL since May 15.2012 ( 3 months Completed). I Approached Aircel people they said, "it was Rejected by the BSNL"..i don't know what to do.
Again today[protected] i went Aircel Office and they communicated me like.. u r request already submitted for the permanat number [protected] Error No: 888.

Kindly help me

MY PHONE NO IS[protected], I AM COMPLAINING SINCE LAST 2 YEARS FOR NOISY PHONE AND FREQUENT OFFLINE OF BROADBAND ALONG WITH VERY SLOW SPEED - MY LAST COMPLAINT DONE ON 14.08.2012, BUT STILL AS PER BSNL - "JOB IS ON THE PROCESS". I ALREADY PAID FOR WHOLE YEAR - PLS LET ME KNOW WHAT IS THE REMEDY - THEY SEND PEOPLE / TECHNICIAN, BUT THEY ARE NOT FOR BROADBAND BUT FOR TELEPHONE. PLS LET ME KNOW THE REMEDY.

REGDS
PRAJIT BASU
[protected] - KOLKATA
[protected]@hotmail.com

since last two months illegal recovery of 2 paise per hour is being made from my prepaid mobile NO: [protected]. After repeated approaches to customer care NO: 1503 ultimately my complaint was lodged bearing NO:IH[protected] dated: 28/8/2012 @ 3=10 pm. I was assured that your grievance will be redressed within 24 hrs. Though a period of almost 5 days have been lapsed neither the grievance is redressed nor any satisfactorily reply has been given to me. BSNL being government concern should not keep such a negative attitude. This will spoil the image apart from loosing the business.
Hope my grievance will be redressed @ the earliest possible.
Thanking You,
LALIT VARYANI
[protected]

without my request the service of 5 ka tadka from hanygo activated in my BSNL Mo.no[protected] and deduct Rs.8/- for a week (till dated 06.09.2012) I send request to deactivate that service via message "UNSUBTAD" to 55678 and also register a complain on custmercare ( docket noH13UE306325, H31UE307647) but till there is no response for my complaint. so i request you pl deactivate that tadka service and refund my ammount. Pl. reply my complaint.

I placed an order of a BSNL tablet on 07th Jun 2012 02:07 pm. I never received the product as per their mentioned SLA of 15 working days. I placed a cancellation order and asked for refund. I never got a call back from their backend team department which they call so. I daily call Timtara Customer Care and they always give me same answer by tomorrow I will get a call from backend team which never happened. Also they say I will be refunded by next week. It is happening since 2 months. Please help me getting my payment. I am too much frustrated now.

sir,
I AM AMIT MANDAL,FROM BARASAT,KOLKATA:700125.I APPLIED FOR BSNL BROADBAND ON JULY 12.2012AND DEPOSITTED Rs.500/- for it.MY REGISTERED TELEPHONE NO WAS [protected].AFTER ONE MONTH LATER IT WAS INFORMED ME THAT THE BROADBAND SERVICE IS NOT AVAILABLE FOR MY AREA.THE LAST ONE MONTH I FREQUENTLY VISITED THE BARASAT TELEPHONE OFFICE.BEFORE APPLYING I ASKED THE AUTHORITY AND EVEN THEY TOLD ME THEN TO AALY.NOW IALSO APPLIED TO GIVE BACK MY MONEY.NOW THEY ARE VERY CARELESS FOR MY ISSUE.I DONT KNOW WHAT SHOULD I DO NOW.MY CUSTOMER ID IS [protected].
MY FULL ADDRESS: NIBEDITA PALLY,BARASAT.KOLKATA 700125.MOBILE NO:[protected]

My phone no[protected] which comes under (Pratap Vihar, Ghaziabad Exchange) is not working, on this line I am using Broadband as well as Telephone , Problem is that Internet is coming on line but Telephone is not working surprising thing is that automatically my telephone get disconnected and connected and on checking it has been found that primary line has been damaged for that , I have registered complain many times , latest complain no is [protected] dated 19/08/2012, I also personally requested to SDO Telephone Pratap Vihar to look the matter, But as per my knowledge he is help less because linemen is the BOSS. I also request to lineman, but he doesnot listen I request many time to change primary.

To, Bsnl landline,

The telephone number[protected] dose NOT belong to me, there is no connection ever made in my building related to this number at my address, Then why are you sending outstanding bill related to this number at my address. ? ?

I have receieved 2 such bills for phone number[protected] at my address for which there is no connection in my building.

Please stop sending wrong bills to my address.

From Asha Jain Behalf of
Shri Tatambri Maharaj Avadhoot Swami Mahaanand ji.
Badrinath, Chamoli District.
Uttranchal.

Sir,
I have repeatedly compalined that my landline telephone SH-[protected] with Broadband connection is completely not working since very long time. But no response for the reason not known to me. If it is due to outstanding bills, I would like to clarify that I never defaulted in paying my bills. So, naturally I have to go for bsnl 3G (postpaid) which is also not serviceable in my locality. Now I am fed-up with bsnl. Now I want to disconnect them perpamentlly. I don't want them anymore. Kindly send me disconnection form to my e-mail address : [protected]@ymail.com

Stowman
Shillong-01
Meghalaya

Dear Sir,
I,ve recharged my mobile with 550 full talk time and balance came but after approx. one hour it was cut down by company and the message for cutting was " DUE TO WRONG RECHARGE YOUR BALANCE IS CUT DOWN". it was quiet late so next day morning i call my retailer. He launched a complaint and customer care says it should be refunded within 7 hours. but it doesn't came then i called customer care they said it was refunded in 24 hours but still no refund then my retailer goes to BSNL office in Hardoi (UP) where i live they said you launch an application it should be refunded its a company fault and now today they saying it will not be refunded although a company man can only cut down balance from any mobile but company will not return it. I wanted to is this your policy to cut down balance for unknown reasons and don't ever refund it what's my fault in it.
I request you to please consider this matter as its the matter of your company's reputation also. I'll be waiting for your reply.
thanks
Asha Sahai
Mob. [protected]

Please change my postpaid mobile billing adress as I am transferred from previous office.

Phone No [protected] & [protected]


Previous address of bill : DTC department, Jeevan Prakash, 16 Cr avenue Kolkata 700 072

New address of bill : Sales Training Centre, Hindustan Building Annxue, 6th Floor , 4 CR Avenue , Kolkata 700 072


Please send me the mobile bills at my new office adress .

Please treat it as most urgent

Pampa Roy

dear sir

i am using [protected] bsnl sim balance reduced automatically,unwanted message activated





thanking you

r.gowthaman

my telephone no. is[protected]. I have got bsnl broad band connection. internet is frequently disconnected. i Preferred bsnl because it is a public enterprise.If the problem persists i will have to withdraw the connection.The connection is in my wife's name i.e T.Malarvili

Yesterday I Have received a message (sender Name- No Name, No.[protected] Thank You for using FRENZO serviceto make friends and send gifts to your friends go to... and deducted Rs. 10/- I have not registered any type of such message.
Kindly stop this deduction and not do such type of things in future. I am not interested such type of message.
Hoping very quick responce.


Vijay Pratap Srivastava
[protected]

i have called too many times and also consulted bsnl officers but they do not take seriously i ma from lucknow husainabad location 3g problem is still very very bad in my area [protected]@[protected]

Respected sir,

I had taken broadband connection on[protected] by paying complete 900 rupees in BSNL office,
with BB Home Combo ULD 900 plan .
since i have taken connection, i am getting a very less speed of about 650-750 kbps.. Actually according to my plan i should get 4 Mbps speed , but my speed is too low and after complaining about it twice to head office , there is no change in speed .
I am sending a copy of my speed test in BSNL from site address http://speedtester.bsnl.co.in/
I request you to please solve this problem as earlier as possible.

My connection phone number is[protected].

My cell no. is +91-[protected] , +91-[protected].


Thanks and regards,
Dr. Venkatesh.S.Bondade.
+91 - [protected]

Dear sir,
I have broadband connection on line no.[protected]. Since 1st July 2012 i could not use the broadband facility due to the faulty line.
I lodge the online complaint many times but nobody has taken care to resolve is or contact to me.
I am a working women and only my mother (AGE 72 years) remain at home. She cannot understand the technical language or could not answer to the question of technical person related to the broadband connection or modem.
Please guide me how I should resolve my problem

Krishna
a/39 samrajya society
gadkhol patia
ankleshwar
dist Bharuch
Gujarat

Sir, I have paid the broadband bill on 30.06.12&30.7.12 for the months of june & july 2012 through online ,but i have not received the receipt for the above paid bills.Kindly send the receipt of the bill for the same.I have to send to my company in mumbai for which they have held in my salary.

Kindly do the needful.

Thanks and Regards.

R.Murugesan

Sir,
BSNL Voice chat Pack has been activated on my mobile No. [protected] without my request and Rs 30 deducted from my balance. I do not require it. The number 12630035 provided by the voice chat (BT-SPICED) to deactivate it. But it is responding in regional language and charging Rs 2/ min. BSNL Pre-Paid Customer care Number not responding. Kindly deactivate it with immediate effect and money may be refunded to my account .

Thanking you

with regards
Prosenjit Das
P-40/4
Air Force Station Jalahalli
Bangalore-560014
Email ID: bapi.[protected]@gmail.com
Phone: [protected]