Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My Cellphone no. [protected] with BSNL CellOne service. Just now today (03/10/12---12.45pm for Rs.30) I got an unauthorized reduction from my prepaid amount Rs.30 towards the subscription for Videobar. Immediately I unsubscribed (02-45pm today 03/10/12). Three months before the same had happened. That time also I immediately unsubscribed and made a complaint to BSNL with an appeal as well to get the refund of Rs.30. I did not get any reply and also no refund/topping up was made. But it was unsubscribed. Again today the same technique. This seems to be a deliberate trick on/cheating the customers. So far I lost Rs.60. Please get me the refund.
With Regards
M Thirugnanasambandam

Dear Sir,

On 03.10.2012 i made online BSNL Landline Bill Payment for Rs.414 through my AXIS Credit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please conatct us at [protected]@billdesk.com for any queries".i came to know that Rs 414 was debited from account and same was reflected in my transaction list today. Here with this complaint i had attached error screen shot.Seeking your esteemed help and advice in this regards.

Thanks & Regards
MD NASIM ALI
[protected]
[protected]@rediffmail.com

Dear Sir,

I have registered myself with BSNL regarding sending monthly bill on my E-mail ID.It has taken 4 months and BSNL has failed to forward the Pass word after a lapse of 4 months.BSNL,for want of this I could not get the bills on my ID. More over they are not sending the bills by post.It is not possible for me to maintain the Bills.Some times it becomes trouble some in producing the bill when required.
Kindly look into the matter and instruct BSNL to send the bills regularly and manage to send the PASS WORD on my E-mail ID , so that I may be able to down load the bills.I hope that you will co-oprate in resolving my matter.

Shakeel Ahmed
[protected]

Dear Sir,

I am Arun Kumar, my Mob. No.- [protected], I am facing problem from your customer care side July to till now. Problem is that, from my Mob. balance is deducted (Rs. 3) in ever three-four days. When 1st time (on 26/07/12) my balance deducted then I called to customer care (1503 & 155223 ),I humble request to customer care please dis-activate whatever value added services activate on my Mob. and I also told him that, I am not want any type of service on my Mob. no. so please don't activate anythings in future without my permission, He simply told I registered your complain ( complain No.- G26TN319379) within 48 hr. this service will deactivate, I told OK no problem but after three days (on 30/07/12) again my balance deducted, I again call and simply ask why this happen again and again, what you did, he simply reply i registered your complain (complain no.-G30TN332316) within 48 hr. service will deactivate. After that I called several time to customer care they always said that your complain registered, service will deactivate within 48 hr. any money also refunded in 48 hr.s.

Detail of complain no.s & date on which money deducted-

26/07/12 - G26TN319379 Rs. 3 Message came from this no.[protected]

30/07/12 - G30TN332316 Rs. 3 Message came from this no.[protected]

04/08/12 - H04TN344911 Rs. 3 Message came from this no.[protected]

12/08/12 - H12TN369428 Rs. 3 Message came from this no.[protected]

16/08/12 Message came from this no.[protected]

20/08/12 Message came from this no.[protected]

14/09/12 Message came from this no.[protected]

18/09/12 - I18TN 389172 Rs. 3 Message came from this no.[protected]

02/10/12 - J02TN341070 Rs. 15 Message came from this no.[protected]

I have a BSNL3G Sim. from last 2 weeks 3G is not working. The 3G symbol sometimes appears & suddenly disappears. i have told this problem to at least 15 customer care executives, but no result. Nobody knows what is the problem. Everybody have their own suggestions and most of them are Similar to each other, some executives are so dumb that they disconnect the line when told about the problem. I don't know why BSNL had recruited such employees. If Any responsible person from BSNL is reading this he will know about my problem if he check the calls which are recorded for their internal audits.Its the 3rd week now, I am still facing the problem & have decided to change my BSNL Sim. Thank you for your great service.

MY TELEPHONE NO IS [protected] LOCATED IN KODIGEHALLI AND is dead almost 90 days now. I registered complaints over phone which hardly yielded much result. i HAVE ALSO GIVEN COMPAINT IN WRITING ALSO. The normal reply was "cable fault". I have been registering complaints almost everyday and my has been begging everybody in the department including at Sahakarnagar and and RT Nagar. No body is cared about the complaints here.The service is in such poor state that I just want to change to other pvt service provider. I am Using land line for accessing Internet. Now they are not lifting the phones at all.

kindly unsubscribe the services, sms on my bsnl mobile no.[protected] and stop deductions of Rs. 10/-

Our landline connection temporarily taken out of service
To the Accounts Officer,

Please note that we have paid payment against your bills for our Telephone No.[protected]. Since our landline has been temporarily taken out of service from your end. Please re-check and give back us the service as much as earlier.

Thanking you and revert back.

Shah Shashikant Chimanlal.

i am a lic chief advisor, i paid a land line shifting application( for a distance of near by 100 meters)in bsnl office, after two months i see for higher authority for taking action, but i insulted in public by a fish merchant, later i under stand he is a part time line man instead of employees, now i am waiting past 4 months,for his favour. this is b s n l service.authorites keep silence. my telephone number[protected].

AUTOMATIC SUBSCRIPTION
(1) I or my any family member have never opted for any value added suscription. But time and again some money is deducted for one or another subscription.One example of recent past is aso called 'FRENZO SERVICE'
(2) My caller tune " Rimjhim Gire Sawan" is renewed after every 15 days & each time service provider BSNL says that " it is renewed for next 30 days"

This is a crime & service providing companies should ensure that no such act is done.

My BSNL Cell No. Is [protected]
Shailesh kumar mishra

i want my call list
Dear sir,
I have BSNL prepaid SIM card number is [protected].now i want incoming and outgoing call and SMS details send to my email id [protected]@gmail.com.. Thanking you sir...

REQUIRED DETAILS OF LAST MONTH INCOMING CALLS [protected] PHONE NO

REGARDS

VIJAY

Dear Sir,

WILL THIS WEBSITE REALLY HELP ME ?

I recharged my bsnl no [protected] with 3G data pack of 10GB for sake of Rs.1099 (30days validity) on 26.9.12,
But while browsing the Internet i could not find speed of 3G, it was averagely 20.0KBPS only.

Some months before i had recharged the same no. with Rs 750 for 3G data of 5GB, that time the speed was very good.

This time also my location is same, but cant get the speed.

Complaint was logged in bsnl on 26.9.12, and i was told that problem will be solved in 24 hours.

But 36 hrs have been passed and the problem is still there . . it has to wait for long time to talk to cust. care.. .and even though the problem is not solved. . .
After calling again to customer care, they again give another Complaint Docket no. saying that our Sr.executive will call you soon.

I request you to Pl help me.

i was getting high bills for my bsnl broadband due to which i dis-connected it. but now i came to know that it was not broadband but it was additional services which were activated and that too without my knowledge. people should not suffer for this.

dear sir !
my telephone no. was[protected], my telephone was not in service from the date[protected], i launched a complaint through proper medium.complaint no was alloted as [protected]. After 3 month my telephone was not repaired by BSNL Katni. therefore i submitted an application for disconnecting my telephone. DE BSNL Katni sanctioned my application and disconnected my telephone after final payment of bills .I deposited the apparatuses. All of these documents I have secured.My security ammount did not reffunded after passed 1.5 years. Many times I requested to officers of BSNL but till now nor made any payment nor enquired about my problem.

date- 29 sep 2012 Applicant
Dr. Rajendra Chouriha
448, Panna Road Kuthla Katni.

DAYLIGHT ROBBERY DEDUCTION by BSNL unwanted SMS services


I have BSNL prepaid mobile connection bearing Mobile No.[protected]. On my mobile I am getting SMS message from various services which are unfortunately seems to be named as Value Added Services and getting all irrelevant messages without my consent. Mainly I am getting sms messages from 59595 and 55888015.
1. 59595 - from this number i am getting 'Love Tips for Girls' which I never subscribed for and every 15days Rs.15/- is getting deducted from my balance, i am getting confirmation of this deduction from 59595015.

2.[protected] I am getting confirmation saying Rs.15/- is deducted for using Jokes and Love sms hich I never used.

I tried calling BSNL customer care on 1503 and spoke to several customer care people to get the first one 59595 service to be deactivated, each customer care representative is telling different kind of solution to get this service deactivated and none of them worked and still i am getting "love tips" messages even today.

BSNL is not stopping this deduction.




Regards
Gajalakshmi.D

I am getting incessant sms from BT-ITIMES on my mobile +91 [protected] in the name of Follo subscriber. I have not subscribed to it. Further when prompted to unsubscibe by clicking on the link provided by them, I received message that saying "you have been unsubscribed from follo service". I did this futile exercise of clicking on their link tor unsubscribing service. The messages from BT-ITIMES is still continue to flood my mobile daily which is highly disturbing. The company is also charging me @ Rs.10/= per week for the subscription unauthorizedly and BSNL is also allowing this unauthorized charging by BT-ITIMES. Kindly book the company for unauthorized charging and creating inconvenience.

BSNL Complain Docket No: l01WB 301224 Dated:01.09.12 against prepaid Mobile No:[protected]
Alternate Contact No:[protected]

Dear Official,

This is in reference with the above subject matter.Due to poor signal quality and voice quality I am suffering a lot.In my office at 22,Camac Street,3rd Floor,'D' Block,Kolkata-700016,very feeble signal strength is available.So,neither can communicate nor receive any call to communicate.After receiving call,if try to talk the mobile shows"NETWORK FAIL'.But it has been noticed since last one month the signal & service quality of BSNL has deteriorated considerably.

So,would like to request to resolve the issue with your kind cooperation.

Thanking You,

Yours truly,

Suman Dutta
M:[protected]

My phone number[protected] is dead since june 2012.Lodged complaint on 10.07.12 and again on 02.08.12 vide complaint no.[protected] &[protected] but without any effect.I being a doctor facing lot of difficulties in my professional life.My address Dr.A.K.Mandal Sishusikha kendra more Amdiha P.O.Dulmi-Nadiha Dist+P.O._-Purulia W.B.PIN 723102

Hello!

I recharged my mobile with the number [protected] for 110 Rs. from BSNL recharge site: mobikwik.com. I got the message that money is credited into mobikwik account and that my phone is recharged. But I haven't got anything.

My mobile wasn't recharged and that my money was debited from my account.

Please look into this issue and please see to that my money gets credited into my account again.

My payment number is: [protected]. Order number is : [protected].