Bharat Sanchar Nigam [BSNL] Complaints & Reviews

my mobile no- [protected]
AMIT RASIKLAL SHAH
i inform to bsnl customer care and bsnl customer care email id but they did not reply and when i call customer care center they always reply system problem . i call more than 5 times. and i email to bsnl customer care id more than three times .

i recharge amount rs 110 rs in 110
talk time at 15 august 2012 at that time i already have at least 40 rs balance. balance done successful .so at that time balance is arround 150 rs..
but yesterday 20th august all balance gone up. and my balance is now null. i also recharge 25/07/2012 for Internet 98 rs.
i like to say that i am not using 2gb still system give answer u have not any data usage. i am not using even 1gb and bsnl system give answer u haven't any balance.
firstly bsnl debit charges for message via way2sms.com application in my mobile. i am using android phone and i am using Internet and i send sms through way2sms application not bsnl server so why u take charge.

this is purely cheating to me.
i want to check all detail in my no. and send my call record and statement of charge.


i hope this portal give me justice.

My BSNL mobile no. is [protected], my email id. is mohannmr.[protected]@gmail.com,
kindly unsubscribe for the unauthorized deductions and SMS services provided, from
http://wap.indiatimes.com/folloprx/follobsnldea.aspx

The unsubscribe option has been sent to my mobile, asking me to click the above
mentioned link, which I couldn't made from my mobile.

Kindly send the unsubscribe option to my above mentioned email id. to click the
same to unsubscribe.

Once again I am requesting you to do the needful, to unsubscribe, and stop deducting
the charges for the service, which I have not opted.

Kindly do the needful.

With thanks and regards/N Mohana Rangan

my no...[protected]
address.....nuapada bali sahi cuttack
intentionally your (chandrakant your excecutive) giving me 1000 bsnl stream sms (till now sms is coming after switch off the mobile and sim out). i was unable to make my emergency call.
take legal decision otherwise customer will go to other network.
this issue should short out fast becase i am a service man and i have to make 50 calls per day to my manager.
listen the call and then take decision.
give me reply.....my mail id [protected]@gamil.com

THE CUSTOMER EXECUTIVES ARE NOT TAKING THE COMPLAINTS AND NOT ATTENDING THE THEM TOO...BSNL IS UNNECESSARILY CUTTING BALANCE IN FORM OF ACTIVATION OF VOICE NEWS PACK THIS TIME TWICE A MONTH AND TELLING A LIE THAT I HAVE ACTIVATED BUT WHERE AS I DID NOT...STARTED HATING BSNL AND NOT GOING TO FILL THE BALANCE...BETTER TO CHANGE...[protected]

My Mob No is [protected] taken in Rewa in Aug 2008. I used to subscribe to Astro services but unsubscribed to it last year. However under sms BZ[protected] Rs 10 are deducted from my account despite my sms o[censored]nsubscribe on receipt their sms for renewal. The irony is that despite forced deduction the Astro Service in not providing any such services! What a cheating?

Kindly look into the complaint.

Thank you,
Col GK Pathak

I have tried to recharge my BSNL prepaid mobile ([protected]) on line through paytm.com of Rs. 410 (330+80) and this amount got deducted from my bank account but my mobile balance and validity has not been increased. I have checked with the customer care of paytm.com and as per them recharge has been successfully credited and the reference no. is[protected].

So please take the immediate actions in getting this issue resolved.

I am a prepaid customer of BSNL mobile.I used to call/receive call from my mobile. But during incoming or outgoing call it disconnects frequently every after 2 to 3 minutes.It is so a serious problem that I have to call 3 to 4 times to a person for a full conversation.I reported this problem to the customer care representative of BSNL,they are talking that it is due to low signal in that area,but in my house there is always full signal. Please help me to solve this problem.

dear sir. It is very unfortunate that a few messagesare coming through sms to my mobileas Iam holding your Post paid service provided by BSNL. I repetedly complained to your customer service for seven days continuously but no protection was given to me or to stop the sms whichare coming nestily...my mobile nois [protected]. I hope you will solve the matterand do the needfulactionas tothat I will not be disturbed. . The messagesare coming from BV-ITIMES, but no mobile no or noaddressareavailable.at the end. Thanking you......Ajit Kishore Majumder

I have applied for new broadband connect at BSNL New thippasandra, Bangalore on 27-August-2011. And from then there was no cummincation nethier status update.Every time i visit office they say it will be done by next week and noboby gives the proper response. An then i raised a request for change of address on 07-April-2012, so based on this change they said they willl check for fesibility and let me know the status, which they didnt communicated. Later again when i visited BSNL office they said their is no fesibility for the plan (BB-Home-Combo UL750) and asked me to chanage the plan. And for which i have submitted a request to change my plan to (BB FN Combo 600) but these request is still not been change or affected. After a long time they finally gave the phone connection on 27-August-2012, but till now i havent got the Broadband connection. When i checked with them they Broadband provision (Ref No:[protected]/19-March-2012) is still not closed and due to which nothing is been processed. And also the change of plan request is also not been raised till now. As this is missing now there are asking me to raise a request again now. Am really un happy with all these process and time they are taking any process. Kindly request you to do the need full and raise a Complaint.

Since one month, Im Trying to change my network provider from BSNL Prepaid to Aircel. i have been connected with BSNL since May 15.2012 ( 3 months Completed). I Approached Aircel people they said, "it was Rejected by the BSNL"..i don't know what to do.
Again today[protected] i went Aircel Office and they communicated me like.. u r request already submitted for the permanat number [protected] Error No: 888.

Kindly help me

MY PHONE NO IS[protected], I AM COMPLAINING SINCE LAST 2 YEARS FOR NOISY PHONE AND FREQUENT OFFLINE OF BROADBAND ALONG WITH VERY SLOW SPEED - MY LAST COMPLAINT DONE ON 14.08.2012, BUT STILL AS PER BSNL - "JOB IS ON THE PROCESS". I ALREADY PAID FOR WHOLE YEAR - PLS LET ME KNOW WHAT IS THE REMEDY - THEY SEND PEOPLE / TECHNICIAN, BUT THEY ARE NOT FOR BROADBAND BUT FOR TELEPHONE. PLS LET ME KNOW THE REMEDY.

REGDSbr...

since last two months illegal recovery of 2 paise per hour is being made from my prepaid mobile NO: [protected]. After repeated approaches to customer care NO: 1503 ultimately my complaint was lodged bearing NO:IH[protected] dated: 28/8/2012 @ 3=10 pm. I was assured that your grievance will be redressed within 24 hrs. Though a period of almost 5 days have been lapsed neither the grievance is redressed nor any satisfactorily reply has been given to me. BSNL being government concern should not keep such a negative attitude. This will spoil the image apart from loosing the business.
Hope my grievance will be redressed @ the earliest possible.
Thanking You,
LALIT VARYANI
[protected]

without my request the service of 5 ka tadka from hanygo activated in my BSNL Mo.no[protected] and deduct Rs.8/- for a week (till dated 06.09.2012) I send request to deactivate that service via message "UNSUBTAD" to 55678 and also register a complain on custmercare ( docket noH13UE306325, H31UE307647) but till there is no response for my complaint. so i request you pl deactivate that tadka service and refund my ammount. Pl. reply my complaint.

I placed an order of a BSNL tablet on 07th Jun 2012 02:07 pm. I never received the product as per their mentioned SLA of 15 working days. I placed a cancellation order and asked for refund. I never got a call back from their backend team department which they call so. I daily call Timtara Customer Care and they always give me same answer by tomorrow I will get a call from backend team which never happened. Also they say I will be refunded by next week. It is happening since 2 months. Please help me getting my payment. I am too much frustrated now.

sir,
I AM AMIT MANDAL,FROM BARASAT,KOLKATA:700125.I APPLIED FOR BSNL BROADBAND ON JULY 12.2012AND DEPOSITTED Rs.500/- for it.MY REGISTERED TELEPHONE NO WAS [protected].AFTER ONE MONTH LATER IT WAS INFORMED ME THAT THE BROADBAND SERVICE IS NOT AVAILABLE FOR MY AREA.THE LAST ONE MONTH I FREQUENTLY VISITED THE BARASAT TELEPHONE OFFICE.BEFORE APPLYING I ASKED THE AUTHORITY AND EVEN THEY TOLD ME THEN TO AALY.NOW IALSO APPLIED TO GIVE BACK MY MONEY.NOW THEY ARE VERY CARELESS FOR MY ISSUE.I DONT KNOW WHAT SHOULD I DO NOW.MY CUSTOMER ID IS [protected].
MY FULL ADDRESS: NIBEDITA PALLY,BARASAT.KOLKATA 700125.MOBILE NO:[protected]

My phone no[protected] which comes under (Pratap Vihar, Ghaziabad Exchange) is not working, on this line I am using Broadband as well as Telephone , Problem is that Internet is coming on line but Telephone is not working surprising thing is that automatically my telephone get disconnected and connected and on checking it has been found that primary line has been damaged for that , I have registered complain many times , latest complain no is [protected] dated 19/08/2012, I also personally requested to SDO Telephone Pratap Vihar to look the matter, But as per my knowledge he is help less because linemen is the BOSS. I also request to lineman, but he doesnot listen I request many time to change primary.

To, Bsnl landline,

The telephone number[protected] dose NOT belong to me, there is no connection ever made in my building related to this number at my address, Then why are you sending outstanding bill related to this number at my address. ? ?

I have receieved 2 such bills for phone number[protected] at my address for which there is no connection in my building.

Please stop sending wrong bills to my address.

From Asha Jain Behalf of
Shri Tatambri Maharaj Avadhoot Swami Mahaanand ji.
Badrinath, Chamoli District.
Uttranchal.

Sir,
I have repeatedly compalined that my landline telephone SH-[protected] with Broadband connection is completely not working since very long time. But no response for the reason not known to me. If it is due to outstanding bills, I would like to clarify that I never defaulted in paying my bills. So, naturally I have to go for bsnl 3G (postpaid) which is also not serviceable in my locality. Now I am fed-up with bsnl. Now I want to disconnect them perpamentlly. I don't want them anymore. Kindly send me disconnection form to my e-mail address : [protected]@ymail.com

Stowman
Shillong-01
Meghalaya

Dear Sir,
I,ve recharged my mobile with 550 full talk time and balance came but after approx. one hour it was cut down by company and the message for cutting was " DUE TO WRONG RECHARGE YOUR BALANCE IS CUT DOWN". it was quiet late so next day morning i call my retailer. He launched a complaint and customer care says it should be refunded within 7 hours. but it doesn't came then i called customer care they said it was refunded in 24 hours but still no refund then my retailer goes to BSNL office in Hardoi (UP) where i live they said you launch an application it should be refunded its a company fault and now today they saying it will not be refunded although a company man can only cut down balance from any mobile but company will not return it. I wanted to is this your policy to cut down balance for unknown reasons and don't ever refund it what's my fault in it.
I request you to please consider this matter as its the matter of your company's reputation also. I'll be waiting for your reply.
thanks
Asha Sahai
Mob. [protected]

Please change my postpaid mobile billing adress as I am transferred from previous office.

Phone No [protected] & [protected]


Previous address of bill : DTC department, Jeevan Prakash, 16 Cr avenue Kolkata 700 072

New address of bill : Sales Training Centre, Hindustan Building Annxue, 6th Floor , 4 CR Avenue , Kolkata 700 072


Please send me the mobile bills at my new office adress .

Please treat it as most urgent

Pampa Roy