Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am Abin jose, Ph: +91 [protected]. I recharged for Rs.177 3G-Combo recharge twice. Recharge was successfull, amount been deducted from my account. But then i got a message saying recharge not successfull, contact customercare. and i tried BSNL 1503 customer care number, tried for morethan 2 hours, didnt get connect. Please either recharge my number, or return my money.

ref no:
Recharge 1: [protected]
Recharge 2: [protected]

Sir,
I have an BSNL Broadband internet connection, no is[protected]. My plan is Home 500-Combo, where offers are night unlimited b/w(2 a.m-8 a.m), 1.5GB free b/w(8 a.m-2-a.m).no rental charge, no of free calls 175.total bill should come atleast Rs-562/- per month.But for last two months they r sending wrong amounts in my bill. They are charging 180 phone rental and giving only 50 free calls.but according to my plan there should be no phone rental and my free calls should be 175.In the previous month my bill was Rs. 1555 and in this month my bill is Rs. 804I have already launched a complain to BSNL but i am facing the same problem again in this month.
In this situation i am requesting u to i would request you to take necessary steps as soon as possible.

Thanking you.
Your's sincerely
SANTANU MAITI

IRRATIONALITY IN MONTHLY BROADBAND USAGE FOR AUG-SEP 08

Sir,

1. With due respect I, Major Balak Singh Verma, Consumer No [protected], wants to state that I had been using the bsnl services for landline (No[protected] and broadband since Jan 08. I have been registered for Rural One India plan for landline and Home 250 plan for broadband.

2. Since last eight months my usage of broadband and telephone services never exceeded Rs 1000/- per month and an average billing remained within Rs 500/- to Rs 800/-.

3. I want to bring to your kind consideration that there is some irrationality in my telephone bill No [protected], covering a period wef 01 Aug to 31 Aug 08. My broadband usage during the month had remained quite usual without any excessive load, yet I have been unusually billed out of proportion for a huge amount of Rs 4510/-.

4. Being aware of my free usage of internet for 1 GB, under home plan 250, I never go beyond the authorized free limit, which is quite seemingly visible in my previous eight months billing. It is quite unimaginable that how my usual monthly usage of internet has exceeded 4.7 GBs.

5. Taking stock of the daily usage online, on receipt of the bill for Aug 08, it has been noticed that there is a tremendous disparity regarding usage. As a fall out of scrutinizing my online broadband usage, the following anomalies have been noticed.
(a) The sudden shift in uniformity in my usage for last six months wef Aug 08 amply proves that excessive billing is a result of some disproportionality somewhere, quite evident from the following figures :-
(i) April 08 - 741.184 MB
(ii) May 08 - 690.747 MB
(iii) Jun 08 - 377.698 MB
(iv) Jul 08 - 979.823 MB
(v) Aug 08 - 4795.886 MB
(vi) Till 18 Sep 08 - 1562.218 MB (unbilled)

(b) It has been observed that even during our absence from home the usage of more than 100s of MBs is being reflected online.

(c) There are multiple usages of more than 100s of MBs of downloads from 2 “O” clock to 5 “O” clock in the midnight to morning, when I generally never connect.

(d) There are usages shown consecutively round the clock on working day for more than 16 hours for instance on 01 Sep 08, which can never be justified, I being a government employee and my wife being a house wife.

(e) The irrationality has been seen drastically creeping in wef 19 Aug 08 till date. Prior 19 Aug 08 there are certain disparities of minor nature.

6. It is submitted that I being a government salaried employee, am aware of my monthly expenses and will never go overboard to upset the complete budget of the home. The same had been amply justified by my usages since Jan 08. Hence, you are kindly requested to look into the case for irregularities. As my bill payment date is 30 Sep 08, kindly elucidate the irrationality in time.




Yours faithfully
Major Balak Singh Verma
202/15 DIAT Girinagar
Pune 411025
Mobile No [protected]

Sir,
I have an BSNL Broadband internet connection, my potal id is tir[protected] and my user id is chtiru_kdd. My plan is Home 250, , 1GB free no rental charge, no of free calls75.total bill should come atleast Rs-300/- per month.But for last two months they r sending wrong amounts in my bill. They are charging 180 phone rental and giving only 50 free calls.but according to my plan there should be no phone rental and my free calls should be 75.In the previous month my bill was Rs4643 .this is my first month o[censored]sage and i have not downloaded not more than 1 GB.i[censored] excuse me for this month and reduse my charge i will go for unlimited offer otherwise i am ready to stop your services because i don't know that you will charge for buffering also .
In this situation i am requesting u to i would request you to take necessary steps as soon as possible.

Thanking you.
Your's sincerly,
tirumala,
kodad-508206,
nalgonda dist.

i AGREE THE SAME THING HAS HAPPENED TO ME!

I have the Broad band connection under plan Rs.500 per month. I was receiving the bills regularly under this plan but unfortunately since the month of October '08 the bill have been prepared under plan of Rs.250/-pm.whict have accounted to excessive billing. I had to switch over to plan of Rs.750/-pm form the month of December '08. Would it be possible to correct the bills for the month of October and November under the plan of initial connection ? Due to confussions I am unable to pay the bills.

my bill

Dear Sirs,

I am a BSNL Broadband customer. I have been using bsnl broad band for the past 6 or more months. I initially took the HOme500 plan (which is not having rental for phone), then I changed my plan to Unlimited 750 plan with existing feature, which in turn means no rental for phone). Currently my connection is coming under Medavakkam bsnl circle. My details are as follows :

Name : K. Umapathy
Phone Number : 2770266
Consumer Number : [protected]
Exchange Code : 277

I am having a problem with the connection.

1. The problem is that instead of repeated complaints every month, I am "BEING CHARGED A RENTAL FOR THE PHONE". I have been constantly complaining through customer care and also through broadband complaints, but I was asked to do it in person. So, I sent one of my friends in person a few months back. But the accounts officer said (without either understanding or trying to understand the scheme which I verified through customer care and the office (sholinganallur) from where I took the connection) that he will charge rental.

It is a constant nuisance for me. I can’t go in person every time. So i request you to take necessary actions and stop putting rental and also repay or adjust the rental received from me in the next bills.

Please do the needful as soon as possible.

Thanks and Regards,
K. Umapathy

I had a broadband connection with your esteemed organisation with my phone number 2463357 (it is in Noida) upto October 2007, when, while updating the services of the network, the BSNL Office here at Noida, had disconnected the broadband service for 15-20 days. When enquired, they had informed that the broadband connection would be restored in a couple of days. Since then, the broadband has not been restored and has not been connected at all till now. On the other hand, they are charging a fixed charge of Rs.250/- per month in my telephone bill. I took the matter several times with the officials concerned, requesting that the broadband connection be disconnected immediately, so that they cannot charge that Rs.250/- in my bill as broadband charges. Once the broadband gets disconnected, then I can apply afresh with a new plan. Hence, I request your goodself to take up the matter with the concerned officials at Noida and instruct them to disconnect the broadband connection with my telephone and not charge the fixed charge of Rs.250/- for broadband with my telephone bill. For this act of kindness, I shall ever be grateful to you, Sir. I also request you that as soon as they had done the same, I may please be informed. My mobile number is [protected]

I gav e acomplaint regarding excessive billing.I submit the details


My Order Details ;;

Orderid 919104
Order Type New
Plan Name Home 500 C
Order Status Provisioned
Phone Number [protected]
Khammam
Andhra Pradesh

Sir i found my bill to be coming more than amount told to me when i was taking connection. I had Unlimited plan in B.S.N.L. 750 plus but they had started taking extra charge of 120 as fixed charge. which never used to come earlier. This is very unfair with the customer, when they are already paying heavy price or it should be informed before giving connection.

Hi am facing an Excess billing problem from past 3 months. its 500c plan and am getting a billed amount of 1700plus each month.
Ph:[protected]
Place: Hoskote

BSNL — Unimaginable Bill

Hi I am from Pune,

I recieved proper bills of around 750 Rs from BSNL for using internet services for first 3 months.
But suddenly for fourth month they gave me bill of 7750 Rs which is completely false and unacceptable. They are not helping me with this and just asking for money.

BSNL Broadband — HEAVY BILLING WITHOUT MY USAGE

I have not used the broadband. BSNL served a heavy billing for Nov. 2010. I complained to the General Manager but to response. I am served with another heavy bill for December 2010. I do not know how to remedy the problem.

Bsnl Recharge — No recharge bsnl mobile no 8895309542

I recharge a bsnl mobile no [protected] for Rs 20 th internet banking .The amount debited my sbi account but the amount hasnot credit my bsnl mobile no yet

PLS HELP

my contect number is [protected] .I am not geting proper network in saharsa I am fecing problem last two montg.prompt is given customer is not reachable or this root is busy always plz call after some time and voice problem is also(but ful network show on screen round o clock) .Plz resolved this problem as soon as Posible. Alternet contect number [protected]

in my area network is not proper

i buyig new sim bsnl. but bsnl company has many place inpunjab no network

My home town is in karnataka, Place called Mangalore, only 4 kms far from Mangalore International Airport.
I am using BSNL sim..in bsnl sim we get many offers but the main thing is about network. In our place the network coverage is very week..i feel like throwing the sim to the bsnl office..Really very bad network..they cheat the customers by saying some nonesence about the offers but network is bloddy zero!!! plz any one who is incharge kindly take care your customers or else one day bsnl will fly from india only means it will COLAPS!!!

very bad network in our area kurukshetra #723/1 guru nanak pura thanesar near saraswati sweets please solve my solution now my number [protected] and [protected]

Dear Sir/Madam,
I am a resident of Haliyal o[censored]ttara Kannada District of Karnataka state. I have been( I beleive many others also)facing lots of network failure in the area. I am located just 3 kms((land) and hardly 1 km(air) from the local BSNL tower. Moreover my building where I stay is quite in a high place. It is so disturbing that BSNL network is a constant problem. My mobile shows only 1line ans some times 3-4 but the moment I make a call it disconnects. Cannot think of receiving or making calls from the room. Every time to receive or make any calls I am forced to come out where I could find better network. You are offering so many new packages but what is the use if there is no network? I am losing so much money while making calls. Can you please do something about it so that I can have undisturbed communication ands top wasting money? hope you will do the needful.

sir in sector 26 there is problem in towers sometimes more then 1 call connects with each othe

we had sub phone backup service but bsnl not support my phone 7722 what can i do

Dear sir,
There is no proper network signal in BSNL Cellone network on below place. Kindly take necessary action. I have informed to customer care but customer care doing nothing. i called the customer care but they did not respond properly. It has already happened before. i am the customer of bsnl. But BSNL can’t able to provide the service at very poor, I request BSNL to give service .In our area while i make or receiving the call due to poor signal the call automatically cutoff. If this problem getting continuous we will change the BSNL to some other one.am the user of bsnl since 6 years and my family marmbers are also from same network please rectify the network problemon the colony roads also the we wont get the signal

Place:

Hyderabad

Santosh Nagar

Champapet

RTC colony Vaishali nagar

Surrounding of water tank

Thanks,

Arunkumar

Dear sir,
There is no proper network signal in BSNL Cellone network on below place. Kindly take necessary action. I have informed to customer care but customer care doing nothing. i called the customer care but they did not respond properly. It has already happened before. i am the customer of bsnl. But BSNL can’t able to provide the service at very poor, I request BSNL to give service .In our area while i make or receiving the call due to poor signal the call automatically cutoff. If this problem getting continuous we will change the BSNL to some other one.am the user of bsnl since 6 years and my family marmbers are also from same network please rectify the network problemon the colony roads also the we wont get the signal

Place:

Hyderabad

Santosh Nagar

Champapet

RTC colony Vyshali nagar

Surrounding of water tank

Thanks,

Arunkumar

sir i have a connection of bsnl mobile .and i am having 5numbers of bsnl the poor network coverage from bsnl only ever Time there is an problem saying that no network sim card registration failed emergency only sos and massage delivery is very slow i if any urgent massage come it come day after tomorrow and my numbers are [protected],[protected],[protected],[protected],[protected] these are my number which is having these much of problem so kindly take an serious action to my complaint

mahode network aaye din kharab rehta ha is karan incoming/outgoing call nahen ho paatee aur na hee net chala paate is karan dhan /samay kee berwaadee hotee ha kirpya samadhaan karayen

BSNL Cellone — AUTO RENEWAL OF NEXTGEN TV

Dear Sir,
My Mob is No-[protected]. Every week I get message " Your Next Gen TV" has been renewed and Rs. 35 has been deducted. Kindly look into the matter as I want to stop this to avoid wastage of money.
Regards
Chauhan

BSNL — dead my landline phone & broadband

Daer Sir
i have 250 home plan of broadband .I have been facing a problem in the net connection & land line phone from few days that many times link disappears and net is disconnected when i do the work on net
.therefore it is very disgusting .This problem occures several times in a day ..kindly look in to the matter and solve my problem

BSNL — bsnl phone& broadband

I have submitted the bsnl form at your mansarower branch 3 on 12|06|09 with all the documents and Rs 1250for land line connection&brodband as i wanted broad band connection. but i have not received any proper answer yet. if possible, piease provide me a land line connection otherwise give me proper answer in written.after 25 dayes nobody provide me phone and brodband .
Bill/D.N. No.:N295676
Name RJJP[protected]
number -2811328
ud no nrn 10756

to
gm. bsnl

sir mera phone lage1 mahina hogeya jis ka numbbar [protected] hai mene ous par broad band palan chalu karva rakha hai pahle mera palan 749 shop wala tha ab mene apna palan chenge karva liya hai ab mera palan 2150 shop wala hai par mere ko kaha gaya tha ki is me speed me koi frak nahi padega aapki broad band ki speed 2856 kb s hi rahegi par mere broadband ki speed 30 yaa 35 se aage nahi bad ti plz ise jald jald thik karvaye tenx




sandeep garg from pilibangan dist.. hanumangarh mob. [protected]

K A THOMAS — BSNL Land No , Broadband

Dear Sir,

Last 18th April ,2011 onwards my Land No.[protected] and internet not woking. The same I informed to Angamaly Telephone Exchange and also booked electronic complaint. One day came and told that will rectify next day. But till today not rectified the complaint. So I am facing very difficulty in my business as well as my personal life. So I request you to kindly intervene in this case and make a necessary steps to solve the said problems.

Thanks & regards

K A Thomas
Kachappilly House
Angamaly South P O

BSNL — landline and broadband is dead

Dear Sir/Mam,

The phone line and Internet at my home for the number[protected] is not working from last 15 days. I have logged my complaint at the BSNL call center with the complaint number [protected] on Aug-19-2011 but no response so far. Yesterday also, I logged another request and got the docket number 1500, but still no action has been taken on my complaint.

I request you to do the needful things to reactivate my phone connection at the earliest, otherwise I am going to log a complaint in the national consumer forum and that time I wil be seeking for all the compensations from BSNL.

Vallabh Das Sharda

BSNL landline/broadband — NORESPONSE

I am Mayank Manjul and my BSNL landline no.[protected] is not working from last 10 days. I had already complaint about it in etawah office but there is no response.

not able to unsubscribe from Xgen Plus Bsnl service
I have been automatically charged for the Xgen Plus Bsnl Service with out any notice/ pre msgs and they charged 50/-.When I tried to unsubscride it it also cost me 2/- and the reply message was "you can not opt out from the plan as the plan chose by you has 13 months locking period" . I did not subscribe this service, infact i did not even had any idea about this service at all and i do not have any use from this service for which i am loosing my money every month .So i kindly request to help me on this to unsubscribe.
My mobile no. [protected] (Dr. R.P.Ugwekar)

For more information about how to delete or unsubscribe your BSNL XgenPlus account. Kindly visit:http://www.vas.bsnl.co.in/vas/xgen_bsnl/subscribe.htm

XgenPlus is the worst email service provider, they or bsnl cant solve the technical problem.. even their website is not working properly . ha ha ha