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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Oct 9, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 467

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S
Swami Sharan
from Mumbai, Maharashtra
Aug 24, 2012
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Address: Visakhapatnam, Andhra Pradesh

On 18.8.12, at around 1015 hrs, I applied for changing over my prepaid SIM to Post-paid mobile connection. After completing all the formalities, a post paid SIM was issued on the same day and it was assured that it will be activated by the end of the day. However, even after vigorous followup, till now (even after 5 days) the new SIM has not been activated whereas the old prepaid SIM was deactivated from 1000 hrs yesterday (23.8.12). Despite trying to lodge a complaint through the BSNL call centre for 4-5 times, till now the complaint has not been registered. The call centre staff is asking to personally go to the BSNL offices to resolve the issue, which I explained to them that it is difficult for me to go during office hours. Despite my request to provide details of the phone no./ e-mail ID of the concerned official, no one helped me so far. Even on BSNL portal also, I could not find any provision to lodge a complaint for expediting the activation of my new SIM.

Pl. do the needful.

Regards,

Swami Sharan
Aug 13, 2020
Complaint marked as Resolved 
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    Khooshbu
    from Bankura, West Bengal
    Aug 23, 2012
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    Address: Patna, Bihar

    I have Done Online Recharge As Per Bsnl Customer Executive ,But I have Got Main Balance Instead Of 3G Data Plan
    Recharge Amount Was 450 And After that i have made another recharge Of 150 Again we get main balance instead of 3G Data.
    I have Make Call To Customer Care but their behave was very chief and unprofessional I had made many times Call but he doesn't Solve my Problems and not try to make any complains .
    I am planing to change my operator as per portability Rules How Is It Possible Please Help Me .

    My Mobile Number Was
    [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
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      J
      jai1981
      from Kanpur, Uttar Pradesh
      Aug 23, 2012
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      Address: Bikaner, Rajasthan

      sir/ madam
      i have bought bsnl 3G data card with sim no.-[protected] but from the beginning i have problems
      that - i get it recharged with 250/- 3G plan according to this plan 1250 mb data give me for use
      but it show es 12800 mb data to use and when i start to use it i used 180 mb data and data deduct
      from my account is about 430 mb i have made complaint before to customer care but he did not
      solved. sir pls do something about it my cont. no. -[protected].
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        N
        nilart
        from Ahmedabad, Gujarat
        Aug 23, 2012
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        Address: Ahmedabad, Gujarat

        i have already 5 to 6 time give complaint agings land-line Phone not working but steel no body come at my home and not phone not working and i want to go legal for reword my money those day not working my phone i think i cancel my phone so very good becoz government company not interested customer becoz not any target achieve and not any problem they have no customer becoz salary get every month on time 1st so they guys not serious about any work and customer i think BSNL go to privet so very good for company and government also

        my number is[protected]
        i want result fast as soon as possible

        Nilesh Patel
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          S
          sapna1987
          from Jodhpur, Rajasthan
          Aug 23, 2012
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          Address: Jodhpur, Rajasthan

          My Landline no. 2654615 is not working ( Dead Line) & complaint was lodged before 10-12 days & i have also visited BSNL Office but no action has been taken yet...

          BSNL — Landline phone is dead & Broadband not working for over 12 days

          My BSNL land line phone no.[protected] is dead & Broadband is not working for over 12 days. I have registered complaint on 08-FEB-2011 and complaint docket ID is [protected]. Every time the status of the complaint is "Technical work in progress".
          sir,
          you can directly contact your concerned Subdivisional Engineer(SDE)/ SDE External in exchange for which to know that what is the complaint status.
          aaaaaaaaaa
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            praveen kumar gupta
            from Gurgaon, Haryana
            Aug 22, 2012
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            Address: Haryana

            had sent this mail to pahredar mail id on 7th Aug, but still no response on action or for any clarification from CNBC Awaz. Can I expect response to this complain-

            I have complain against BSNL, CMD and Gurgaon GM, who are not doing any thing to make mobil network signal available in Gurgaon in most of places and in particularly sector -54 to sector 57 and for past several years we are suffering due to same, but even Telecom minister whom I wrote has not responded.even TRAI also not responded at all to mail sent to them. Also customer care of land line services does not work, though 4 different modes are there but govt. department not a single one works. Also wireless modem is not provided in gurgaon on pretex it is not made available in store, who is responsible for same, while same is available else where in india and in gurgaon in black without bill.

            Please refer my trailing mails below and you will know that Govt, itself has no respect for land of law, what people will be doing when it comes to law, that is very evident all over in india.

            Please take up matter at highest level in Telecom department.

            Thanks

            Praveen Kumar Gupta

            Mobil - [protected]
            Aug 13, 2020
            Complaint marked as Resolved 
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              G
              ghsteelfurniture
              from Samastipur, Bihar
              Aug 22, 2012
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              Dear Sir

              I Have one mobile no +91-[protected] which I taken from idea cellular then by MNP convert it into BSNL Now I try from last two month on customer care regarding Recharge that no but up to till I have not received any satisfoctory answer from BSNL. When I call them First then they say Please change your sim then I taken new Sim from BSNL office at Barmer. But up to till this no is not recharged by any voucher. Incoming call are comming but outgoing call are restricted. Please help what I will do since I can use same no
              Aug 13, 2020
              Complaint marked as Resolved 
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                Rickylpu
                from Phagwara, Punjab
                Aug 22, 2012
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                STD BSNL to BSNL outgoing calls not working

                Address: Punjab

                Dear Sir,I am a student.....i reading in a collage as so far at my house........i useing a BSNL sim in punjab.... i don't call any other STD BSNL to BSNL number ......i have so many times calling customar care thay always tell me 24-48 hours your problem will be solve but nothing change of my number i have many days no comunicate at my home......so pls you have to do something for me as soon as u can........

                MY NUMBER-[protected](BSNL)...
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                Menka Shah
                from Bharuch, Gujarat
                Aug 22, 2012
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                Address: Surat, Gujarat

                Sir,

                Grievance Registered; Docket Number Is : GUJ/CO/2012/4747


                i have got problem with customer care executive of BSNL SURAT. i want to see my full bill details online, when i do log in in bsnl.co.in i got message, "call our customer care executive on 1500". when i called them, one woman picked up the call and she gave me amount of my bill but when i asked her for full details of my bill. she don't know about that.

                i asked her to transfer call to another executive. she passed the call, but when new executive know my problem she says SERVER IS DOWN RIGHT NOW. (how it happen, when one exe. can see the bill and 2nd can't?) AFTER LITTLE CONVERSATION SHE CUT DOWN THE CALL.

                AFTER THAT I CALLED THEM 5 TIMES IN 30 MINTS(TODAY 1 TO 1.30). EVERY SINGLE TIME NO BODY PICKED UP MY CALL.i can listen they were whispering with each other and cut down my call after 2 secs.

                it shows like they just want to earn salary, don't want to improve their own knowledge and satisfy customer needs.

                BSNL send me bill amount of 1817 Rs. and due date is 29 of this month. i want to see my full bill detail but when i go to bsnl office they always says SERVER IS DOWN.

                I WANT TO DO SOMETHING ABOUT THIS, SO CAN YOU TELL ME WHAT I HAVE TO DO ?
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                  Ravindra Dharpal
                  from Rajkot, Gujarat
                  Aug 22, 2012
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                  Address: Nagpur, Maharashtra

                  pay tm recharge I have done recharge through etop up Rs 110/- that txn no. is 497282 but recharge sms not received to this time. My mobile no. [protected]. kindly regards
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  plz etop massage urgent
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                    A
                    Asha Karki
                    from Bengaluru, Karnataka
                    Aug 22, 2012
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                    Address: Karnataka

                    Sir, I had given an application for local shift of telephone from Vijaya Bank Layout (Tele No[protected] to my present address(RR Layout) on 21 Jul 12. So far no action has been taken by BSNL Bangalore (IIM exchange) to address my application. I have visited the BSNL office in Jayanagar (Bangalore) on numerous occasions but to no avail.Still the phone has not been transferred to my present address. Due to the non availability of Internet at home, my work has also got affected, being a software professional need to take calls in the evening which i'm not able to do right now. It is my request to you kindly do the needful to make BSNL (IIM exchange Bangalore) address my problem .
                    Sir, I am an Air Force Officer posted to Bangalore. I had given an application for local shift of telephone from Jal Vayu Tower Bayyapanahalli (Tele NO 25950192/ Consumer No.[protected] to my present address(P 4/3 Vishwa Vihar, ASTE Officer's Enclave, CV Raman Nagar, Bangalore 560093) on 28 Mar 12. So far no action has been taken by BSNL Bangalore (East) to address my application. I have visited the BSNL office in Indhiranagar (Bangalore) on numerous occasions but to no avail. I have also personally met the DGM (Sales) Mr Pradhani on 3 May 12 who assured me that the problem would be solved in three days time. It is the 19th May today and still the phone has not been transferred to my present address. Being a pilot in the Air Force I am out on commitments very often and thus not able to follow up this issue with BSNL. However my question is .......does the common man in this country, have to keep visiting the BSNL office every now and then in order to get a simple phone locally transferred. Due to the non availability of Internet at home, my wife's work has also got affected and her management has threatened to terminate her job. It is my request to you kindly do the needful to make BSNL (BBangalore) address my problem .
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                      prashantpandia
                      from Mumbai, Maharashtra
                      Aug 22, 2012
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                      Address: Bikaner, Rajasthan

                      Hello,My name is Prashant Pandia and my BSNL Mobile No. Is [protected]I have been using BSNL mobile services since 18 month and many times they charged and deducted Balance wrongly and totally unjustifiable.On 8th Aug 12 i made a complaint that Bsnl charged me 5 Rs. even i didn't activated any service.They told me it hp deactivated and balance'll be refunded but on 18 they again charged 5 Rs. For health service And 8 Rs. For a unknown service.I again made a complian to Customer Care.But not resolved even they told me balance'll not be refunded u can verify and check the call i made.Again today 22 Aug 12 they deducted 5 Rs. For Health Service.I again made a complian but no resolution...I am totally harassedBSNL is exploiting Customers.Pls help me out bcs BSNL deducted appx 30 Rs. And not refunding it..help me to get my Balance back. bcs all the services BSNL activated itself i didn't made any request for it.Here are the complaint Numbers: H17RJ302585
                      H08RJ301640
                      H18RJ301784
                      H19RJ300589

                      Rgds:
                      Prashant Pandia
                      [protected]
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                        D
                        Devi Prasad Tiwari
                        from Mumbai, Maharashtra
                        Aug 22, 2012
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                        Address: Meerut, Uttar Pradesh

                        BSNL MEERUT-UP-W

                        21-AUG, 2012
                        nexGTv + subscription without consent
                        I am a BSNL merut-up-w govt under tarang -postpaid type customer and my mobile number is [protected]. Today i.e.21 aug 2012 at 5.57 PM, a message came from some nexGTv telling "Thank you for showing interest in nexGTv+. To access mobile TV, pls click http://axle.nexg.tv". AFTER ONE MIUNUT from[protected] *YOU HAVE SUBSCRIBED TO GTV+GOLD PACK . YOU HAVE BEEN CHARGED RS.99.FOR ACCESS, CLICK HTTP//axle.nexg.tv" PACK AUTO RENEW ON[protected]:04:51 AFTER SMS I AM SENDING SMS I DONT WANT GTV PACK PLEASE NOTE MAINE APKO SAHMATI NAHI DIYA HAI BUT NO REPLY

                        YADI MERE BILL ME 99 KA BILL JUD KAR AAYE GA TO ISKA JIMEDAR KAOUN HO GA BSNL customer CARE 1503/[protected] PAR BAT KIYA SANTOSHJANK JABAB NAHI MILAI I have not sent or forwarded any message to subscribe to any service. I have not subscribed to any such service either. How anybody could do all these things without my consent or acceptance?


                        Can I get back the balance that has been deducted?

                        BSNL — SMS subscribing without consent

                        Dear Sir I am receiving unsubscribed SMS from BV-ONMOBL . Inspite of trying to unsubscribe I am unable to do it. Please help me to unsubscribe this cricket news SMS at once. My number is BSNL [protected]
                        AKRai
                        Kalimpong
                        West Bengal

                        BSNL — subscription of nexgtv without consent

                        Please unsubscribe the axle nexGtv services as my mobile lacks mutimedia functions and credit back Rs 99 debited today Mob No [protected]
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                          raj_bahadur2005
                          from Mumbai, Maharashtra
                          Aug 21, 2012
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                          Resolved

                          Address: Sonbhadra, Uttar Pradesh

                          dated 21.08.12 i received one message from no.[protected] & cut my balance 10 rs/days. In this message SAB TV subscribing but i am not send any message for activation. my mobile no. [protected](u.p.). I call customer care and he says that i am access ur details and call up region . Presently i am in mp region .Please resolve my problem.

                          Thanks

                          Raj bahadur
                          [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          SIR
                          I AM A BSNL COUSTMER FROM LAST 2-3 YEARS .ON 31 OCT 09 MY BALANCE DETECTED200+ WITHOUT SEVICE ACTIVATION AND THEN ICALLED BSNL COUSTMER CARE BUT THEIR IS NO RESPONCE ON 4NOV I HAD A COMPLAINT NO 6043558 BUT INOT SOLVED TII NOW MOBIL NO [protected].IF MY COMPLIANT IS NOT SOLVE BSNL LOST THEIR MANY COUSTMER

                          bsnl/gsm — balanced detection

                          maine complent 20 - 25 bar register ki pr costmer care ke sare officers ne muje gumrah kiya h kisi ne 24 hour to kisi ne muje 2 hour me apki problem solve ho jayegi kha gya tha meri first complent 6 jun ki thi meri one complen docket no.4054296 h please sir meri complent thik kre meri english thik nhi h meri bhavnao ko smjo bhut presan hu 150 Rs samthig lena kehte vapas ho jaydge to thoda jaldi kre
                          bsnl services are hopeless.last week i too had registered a complaint, docket no 4146727 but my problem has not been resolved yet.the answer i get from those busy custommer executives is very soon it wud be rectified or they put u on hold to forward the call to their sr officer n rest is an easy guess...yes call is disconnected.hopeless services...
                          on the date 10/10/2010 my balance has been detected without any reason....
                          i done complaint many times through costomer care....
                          my bsnl no. is [protected]
                          plzzzz help me.........
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                            Manu Mathew
                            Aug 21, 2012
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                            sir i am a consumer of Bsnl mobile under students suvidha scheme [protected] name Manu Mathew . i got a message saying that my validity is getting over and recharge by rs 40 for more validity .i did the recharge in time but then i was changed to a new plan without my consent.i filed a complaint at this website following which an officer contacted me from [protected] on 21/08/2012.he was reluctant to hear the complaint from my perspective and ignored my complaint .kindly take further actions
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                              Vinod Gautam
                              from Delhi, Delhi
                              Aug 20, 2012
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                              Address: Rajasthan

                              My bsnl landline no. is[protected] . I no longer need the bsnl.indiagames.com service , hence this service needs to be discontinued/unsubscribed with immediate effect.i have already request TWO times on its toll free no. [protected] but yet no my service unsubscribe. please do needful and please reply.
                              Thanks,
                              Vinod Gautam
                              [protected]
                              rawatbhata
                              rajasthan
                              My bsnl landline No. is[protected] . I no longer need the bsnl.indiagames.com service, not avail to play more time hence this service needs to be discontinued/unsubscribed with immediately effect.i have already request TWO times on its toll free no. [protected] but yet no my service unsubscribe. please do needful and please reply.
                              Thanks,
                              sreedhar
                              [protected]
                              Nizamabad
                              Andrapradesh
                              My BSNL landline no. is [protected].Subscription to indiagames.com be unsubscribed. Despite reminders charges are being monthly for the last six months.Any delayed action now will entail legal action against the website. NDMishra
                              Plz deactivate all bsnl hungama packages on my landline number[protected]
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                                sandypandy
                                from Delhi, Delhi
                                Aug 20, 2012
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                                Resolved

                                inactive sim

                                Address: Sundargarh, Odisha

                                My cellone sim card is not being detected. The problem is not with the handset as I tried using another sim card in it. I have been using this BSNL cellone sim card ([protected]) for the last 2 years and today it suddenly became inactive. Please rectify the problem with the service at the earliest.

                                Thank you

                                sandeep kumar pandey...
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                                Shreya Pandey
                                from Nawalgarh, Rajasthan
                                Aug 18, 2012
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                                Address: Raebareli, Uttar Pradesh

                                sir,
                                from today onwards.. i m getting some problems in sending messages...
                                what had happened to the network??

                                BSNL — got an sms

                                i got a sms it is written that you have won 800000gb pounds in euromillion mobile draw 2009...i waana claim on this...from this e-mail [protected]@@live.com, phone no. [protected]
                                i had received message on my mobile no- [protected] that i have won 80000 GB ponds by mobile draw 2009. please give me the details how to claim the prize.
                                I have recieved a message "YOU HAVE WON 800000 GB POUNDS IN THE EUROMILLION MOBILE DRAW 2009, TO CLAIM CONTACT VIA EMAIL [protected]@@live.com" who sends this message?
                                I got an SMS that I have won 800000 GB ponds in the Euromillion Mobile Draw 2009. Please give me the detail what is the actual matter and if i have won then guide me how to claim the money.
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                                  S
                                  saravgop
                                  from Bengaluru, Karnataka
                                  Aug 18, 2012
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka

                                  This is to inform you that I’m the customer of BSNL Landline and Broadband service having Landline Number – 25420468, Customer ID – 48096848. We have raised complaints so many times Landline is is not working for past 2months had raised complaints multiple time with BANGALORE EAST area, phone was change issue still persists earlier at least we used to get calls now after changing the phone its completely dead.

                                  BSNL Broadband internet is working fine.

                                  Even though we go personal call multiple times, still nobody is bothered to respond. Last called 4 days back on [protected], was told complaint has been registered but nobody has responded.

                                  Please help!!
                                  Saravanan
                                  [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    H
                                    hemauday29
                                    from Darwha, Maharashtra
                                    Aug 17, 2012
                                    Resolved
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                                    Resolved

                                    Address: Nagpur, Maharashtra

                                    I am holding BSNL Postpaid Connection which I want to transfer under Number Portability to Idea. However after making excess payment the Idea authorities request getting rejected by BSNL. Moreover BSNL Customer care is helpless in this regard. Hence my problems needs to be resolved by the concern service provider.
                                    Name of applicant - Udaykumar Manohar Pharaskhanewala
                                    Mobile No. - [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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