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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Aug 13, 2026
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 464

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S
Sathya Raj
from Chennai, Tamil Nadu
Oct 18, 2012
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Address: Krishnagiri, Tamil Nadu

NO NETWORK COVERAGE I HAVE TAKEN BSNL SIM UNDER PARAMILITARY PLAN. MY NO. IS [protected]. I AM RESIDING IN THE FOLLOWING ADDRESS. IN THE SAID ADDRESS NO NETWORK COVERAGE OF BSNL. PLEASE PROVIDE NETWORK COVERAGE.

REGARDING THE I SPOKEN TO THIS AREA AE AND NO RESPONDS FROM ANYONE.

ADDRESS:-
SATHIYARAJ.D
ION EXCHANGE INDIA LIMITED,
NO105, SIPCOT INDUSTRIAL COMPLEX,
HOSUR,
TAMIL NADU
PIN CODE:- 635126
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    drprabhuraj
    from Chennai, Tamil Nadu
    Oct 17, 2012
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    Address: Chennai, Tamil Nadu

    my number is [protected] , some how the sms jokes pack got activated and i wanted to cancel that activation, when i call the customer service on 14th sunday afternoon to [protected], and said the above mentioned request to cancel the joke sms pack, that person on customer care promised to do that by evening on the same day.
    15th again i called for the same reason, the call was made hold n no one took responce for the complaint made, and got cut, again i tried to call some other number 155223 they made me hold the line for 5 min and they cut the call, again i tried network failure!!!
    Is bsnl expecting customers to run behind them for services ??
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      B
      biju gopal
      from Muvattupuzha, Kerala
      Oct 17, 2012
      Resolved
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      Resolved

      Address: Ernakulam, Kerala

      I had opted for BB 1350 connection which should have speed of 4Mbps. However I am getting speed of only 0.4Mbps. Please took into matter at the earliest since I cannot work at these low speeds and I am paying for the bandwidth. I had booked a complaint through BSNL also. My BB no is[protected].


      regards
      Biju Gopal. Scientist E
      NPOL/DRDO
      Min of Defence
      Thrikkakara
      Kochi-21
      Aug 13, 2020
      Complaint marked as Resolved 
      bb slow working
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        R
        rajanpunnoose
        from Kottayam, Kerala
        Oct 17, 2012
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        Address: Kottayam, Kerala

        Dear Sir,

        I am using Bsnl Land line and Broad band . Last nearly one month it was not working. After continues complients the service reinstated after 25 days and just worked for hardly 4 days. Again line is not working. Kindly do a permanant solution. My number is[protected] Vakathanam exc Kottayam.


        Thanks
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          A
          Anant Ray
          from Kolkata, West Bengal
          Oct 16, 2012
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          Address: Odisha

          i would like to inform you that. there is a problem in the number series of (8280) numbers from BSNL orissa.. every time i recharge my number [protected] through net it failed & it doesn't shows the area location of the no. Even in the BSNL portal page its own site doesn't take the number & shows error!!!
          please its my humble request to look into this matter because every time its not possible to go to the retailer & recharge the number.
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            9
            9466429669
            from Rohtak, Haryana
            Oct 13, 2012
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            Address: Jhajjar, Haryana

            Faild to recharge my mobile no but balance cut off from bank

            I had recharged Rs-100 to my BSNL MOBILE NO [protected] through SBP BANK creditcard using Paytm site and I get no confirmation massage from paytm site that my account has been recharged, my balance cut off from my account but my account does not recharged .
            I would be glad if takes some action against Paytm
            BSNL
            [protected] on Oct 13, 2012
            not a number reacharge
            Faild to recharge my mobile no but balance cut off from bank

            I had recharged Rs-100 to my BSNL MOBILE NO [protected] through SBP BANK creditcard using Paytm site and I get no confirmation massage from paytm site that my account has been recharged, my balance cut off from my account but my account does not recharged .
            I would be glad if takes some action against Paytm
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              P
              pawan kumar rathi
              from Jammu, Jammu and Kashmir
              Oct 12, 2012
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              Address: Karnal, Haryana

              Dear Sir,

              On 11.10.2012 i made online BSNL Mobile pripaid Recharge Payment for Rs.110 through my PNB Credit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please conatct us at [protected]@billdesk.com for any queries". So again tried for online payment and it was sucessfully submitted. Later i came to know that Rs 110 was debited from account Twice and same was reflected in my transaction list today. Here with this complaint i had attached error screen shot.Seeking your esteemed help and advice in this regards.

              Thanks & Regards
              pawan kumar rathi
              [protected]
              p.[protected]@gmail.com
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                R
                rajendransp
                from Chennai, Tamil Nadu
                Oct 11, 2012
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                Address: Tamil Nadu

                We had a thunder shower around end of sept 2012, since then our one line[protected] is dead . we have sent letter to the greams Road telephone depat office, from where they sent us to Dams road office, after going there they said the letter will need to be taken to a place on Anna salai, which address they could not give nor any contact no is available. The complaints no 28611191 , is "no longer in use 'or is not a'valid no' we get as a recorded message when we lodge a complaint. How can a consumer survive in such unfriendly customer service conditions.Pl restore connection and also give us credit of rent for such a long disuse of phone .
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                  J
                  jayant85
                  from Bardoli, Gujarat
                  Oct 11, 2012
                  Resolved
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                  Resolved

                  Address: Nashik, Maharashtra

                  BSNL a worst 3G service provider and not at all stands on customer satisfaction.
                  I have a prepaid 3G card, I sometimes make recharge of RS 98/- on it and sometimes of RS 450/- but this time I made recharge for RS 750/- and really believe me guy's speed what I am getting on 750/- plan is worst than that of 98/- plan. BSNL cheats their customers. Company must re-pay me for not providing speed as per their plans.

                  If company wants to reply me, they can contact me through this thread or on [protected]

                  Regards,
                  A customer of BSNL(worst company)
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  BSNL a worst 3G service provider and not at all stands on customer satisfaction.
                  I have a prepaid 3G card, I sometimes make recharge of RS 98/- on it and sometimes of RS 450/- but this time I made recharge for RS 750/- and really believe me guy's speed what I am getting on 750/- plan is worst than that of 98/- plan. BSNL cheats their customers. Company must re-pay me for not providing speed as per their plans.

                  If company wants to reply me, they can contact me through this thread or on [protected]

                  Regards,
                  A customer of BSNL(worst company)
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                    A
                    Abhinav Choudhary
                    from Jaipur, Rajasthan
                    Oct 10, 2012
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                    Address: Rajasthan

                    I want to register a "Forced Refund" Complaint against the unauthorized and unwanted services which was running on my pre-paid bsnl sim during the month of august 2012 as unnecessarily they deducted alot of money from my main balance. I registered this complaint to bsnl complaint portal but no actions were taken regarding the same.
                    The docket no. of the complaint registered at complaint portal is : H25RJ300179
                    I’m Giri Babu, Hyderabad Using GPRS data facility every time Rs.30.00 deducting unnecessarily they deducted money voice calls amount now recharging data plan Rs.252 2GB that no amount deducting now, Please Refund my main balance.
                    I’m Giri Babu Mobile no. [protected] BSNL, Hyderabad Using GPRS data facility every time Rs.30.00 deducting unnecessarily they deducted money voice calls amount now recharging data plan Rs.252 2GB that no amount deducting now, Please Refund my main balance.
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                      A
                      AshishDafale
                      Oct 10, 2012
                      Resolved
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                      Resolved

                      Address: Yavatmal, Maharashtra

                      I am Very Surprise for bsnl wireless coverage in Wani City In Yavatmal Dist. I live very near to main bsnl office but the bsnl 3g sim coverage is not there.
                      Already bsnl customer is very scared to bsnl services and such type of coverage problem then, where we go ..
                      Pls If anything is possible to find why this problem, then its very useful to us...

                      Ashish Dafale
                      Mob No[protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      BSNL — coverage problem

                      I have allready given complain to customer care of bsnl on15th june 2012 docket no is IF[protected]
                      After two days i am suffering from same problem then again i discussing with customer care then they said complin is solved but my problem is same then again i am giving second complain on 19 th june 2012
                      docket no. is IF[protected]

                      Please do need full .

                      My cell no [protected],[protected]
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                        J
                        jayeshspatel
                        from Mumbai, Maharashtra
                        Oct 9, 2012
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                        Address: Gujarat

                        My Phone No.is[protected] At Daheli, Ta Killapardi, Dist- Valsad.

                        My Telephone Dead From Last 1 Year. I Have Complaint So Many Time to Local Officer (AGM/DGM). but Nobody Responding me..
                        Please Help Me...
                        My Mobile No [protected]
                        Jayesh S Patel
                        At.Daheli.
                        Ta- Killa Pardi
                        Dist. Valsad
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                          M
                          Manas Prakash
                          from Delhi, Delhi
                          Oct 8, 2012
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                          Address: Ghaziabad, Uttar Pradesh

                          I had applied for a new BSNL landline connection on the 19th August. The service says the new connection would be installed in 6 working days. The BSNL executive collected all the documents and a fee of Rs.1400 on the 21st August. On persuing the company through customer care I was told the process has been initiated and within a day or 2 it would be installed. I have been persuing it regularly since then but no action whatsoever has been taken uptill now.
                          It is 8th October today n there has been no itimation for the same. The number which was given to me by the executive is switched off. I wish to move to consumer court against BSNL for cheating and harassing customers.
                          The connection was on the name of - Manas Prakash.
                          Address - E1003, Neelpadm1, Sector-5, Vaishali, Ghaziabad.
                          Mobile number - [protected]

                          BSNL — fooling customers

                          dear sir
                          i regret to inform u that i got an sms from TM-PlusP that u are a winner of $2500cash prize on my mobile no.[protected].it was mentioned that to call this no.+[protected].when i called at this no. i got no response about this and it was charged about 10rs/min. this is very a shameful act.Please give suitable response against this act.
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                            O
                            oncevikas
                            from Banswara, Rajasthan
                            Oct 8, 2012
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                            Address: Uttar Pradesh

                            Sir/Madam,
                            I have purchased a bsnl 2g sim on 4 oct 2012 from kanpur u.p. and it is not activated yet . And i have complained about it on customer care for many times.
                            my no is [protected]. and the answer given by the customer care are not at all satisfactory. I am totally fed up from service provided by BSNL.
                            no one can call me and message me. Sir please activate or on my sim card as soon as possible. thank you

                            BSNL — Sim is not working

                            i have purchased new connection from raipur rani ( panchkula ) no. is [protected]. on date 3.4.2010 i have submitted my all proof timely. but the sim is not activate till date.
                            So please see the matter and activate my Number as soon as possible

                            thanking you

                            B.S.N.L. — sim is not working

                            I have a prepaid sim of B.S.N.L. whose no. is [protected] is not working from past three days . showing
                            insert sim on the mobil display moniter.
                            Sir/Madam,
                            I have purchased a bsnl 2g sim on last 5years balasore .odisha. and it was worked but it is not working last 2 hours dt on 28/05/2013 time-04:30pm
                            my no is [protected]. and the answer given by the customer care are not at all satisfactory. I am totally fed up from service provided by BSNL.
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                              roshni maria rodrigues
                              from Mangalore, Karnataka
                              Oct 7, 2012
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                              Address: Karnataka

                              Hi,
                              I have been asked to logon to this website to unsubscribe the follo puneeth messages...kindly do the same at the earliest..my moblie number is [protected]..since i did not have this option for unsubscribing on my handset i had to do it this way..kindly unsubsribe at the earliest since i am being charged rs.10/7 days for these unwanted messages

                              BSNL — SUBSCRIPTION DEDUCTION

                              Hi, I'm getting Subscription Service message from +[protected]. Rs 5 got deducted from my pre paid account unnecessarilly. please de activate this subscription immediately.
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                                D
                                DrSk Padhi
                                from Mumbai, Maharashtra
                                Oct 7, 2012
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                                Address: Khordha, Odisha

                                hi,
                                i am dr sobhan from kalinga vihar,lig,k-4 1288.we have been shifted from unit 6 bbsr to kalinga vihar about 2 yr back.we applied for shifting of landline.when we asked for it about 1 yr back they replied "find some customers for us in your locality then we will give you connection.then this year around may i applied for new landline com broadband through a field agent named satya who works at the corporate office unit 9,bbsr.he claimed a sum of 500 rs without any receipt from me for the basic rental for the above.months passed.no new connection was given.even when i complained to agm he also told me to find new customers in our area.are we members of amway or what.is it not your duty to provide connection to needy or your department is hungry for money.then being harassed i called the agent and cancelled the connection and asked for money.then he filled a form and said it will refund in 2-3 months...(why).still i waited and now he says to meet his boss.plz clarify the transperency of your department.mob no -[protected].
                                --
                                dr. sobhan
                                bbsr
                                odisha circle

                                BSNL Orissa Circle — Failure in Connection

                                Dear Sir,
                                I am using broadband services offered by the BSNL Orissa for the last 5/6 years. For the last one month I am experiencing that my modem link fails after 5.00pm everyday. Even after I have contacted authorities concerend at the local office, no action has been taken yet to solve my problem. I suspect somebody playing mischief with my connection. I request you to see my problem solved at the earliest.
                                Ranjit
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                                  P
                                  pawan75
                                  from Srinagar, Jammu and Kashmir
                                  Oct 7, 2012
                                  Resolved
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                                  Resolved

                                  Address: Shimla, Himachal Pradesh

                                  Dear Sir,

                                  Sir pls. give the details of call summary (incomming & outgoing) of my landline bsnl bill from 1 August-2012 to 30 september-2012...
                                  phone[protected].my email id is, {pawan.[protected]@gmail.com}

                                  reply me as soon as possible because of it's a major problem for us...thank you...

                                  Pawan Kumar
                                  Shimla
                                  [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Vargeese 23 oct 2012

                                  Dear sir.
                                  sir pl give te details of the call summary (incoming & Outgoing)of my prepaid bill frm 01 October 2012 to 23 October 2012
                                  Mob No [protected] My e mail ID is [protected]@yahoo.in

                                  Replay may be soon as possible because of its a mator problem for us thank you

                                  Vargeese

                                  Mob No [protected]
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                                    T
                                    tv.niceguy
                                    from Pune, Maharashtra
                                    Oct 6, 2012
                                    Resolved
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                                    Resolved

                                    Address: Jodhpur, Rajasthan

                                    This person has been actively calling my land line and is using abusive language... He has also attempted to threaten me to the extent of physical violence. The number is : [protected] . Please look into this as soon as possible.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    BSNL — Unsolicited Phone calls on my phone

                                    BSNL is a service provider of that no.[protected] and i am having idea no. so i have received again & again sms and unsolicited phone calls on this no. when i do not know that no. user and when we have call back this no. so no any reply for our call so please look into the matter on urgent basis if possible at your end to provide his user name & address so i am very thank full to you.

                                    BSNL — UNWANTED PHONE CALLS

                                    My name is Ravindra Sonawane from maharashtra (Solapur).

                                    Problem- I got unwanted calls from [protected] these (BSNL) no since last 1 month.sir i can't understand what to do.
                                    I was told her so many time don't call me on my home land-line(BSNL) phone.But he call me again and again.
                                    Before giving police complain i prefer to inform u frist.Because i heard u r name from my friends.

                                    PLZ help me sir as soon as possible.

                                    Inform me too?????
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                                      H
                                      hotel rajwada
                                      from Ahmedabad, Gujarat
                                      Oct 6, 2012
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra

                                      we are a three star reputed hotel in baner, Pune since 11 years working in the hotel industry. we are using 4-6 bsnl landline connections as well as the broadband connection. The complete ordering, billing and closing system is dependent on the internet for which all the computers are connected through LAN and our day to day work is dependable on the broadband connectivity.

                                      I am facing toooo many problems regrding the broadband connectivity since last 6 months. On an average thrice a month I have to register a complaint for broadband as well as the landline. The only no. for complaint is 198 on which we can register a complaint but no one is there to receive the call ever. When we pursue with the given complaint no. the only automated reply we get to hear is that- " technical work is in progress" If we try to contact directly to the exchange no one ever receives the phone. ( phn no 25893333 and many more given by the exchange) And if at all it is received accidently no responsible answer is given for the querry. We are just forwarded and given the other numbers of the exchange.

                                      This whole working system is pathetic. No effecient automated service and assistance can be given by BSNL and it is really hopeless.

                                      Therefore with regret I will change all my connections to the private service providers since it is affecting my business. I want to convey this messege to the regional manager of bsnl pune.
                                      poorva petkar
                                      For Hotel Rajwada ,Pune
                                      Contact nos. 24433555/ [protected].
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      BSNL — WORST BROADBAND SERVICE

                                      DATAONE REALLY SUCKS . IT HAS TO IMPROVE. CALLCENTER TECHIES EVEN DONO ABT THE BASICS OF WINDOWS SOMEONE HAS TO TEACH AND EDUCATE THEM:p

                                      EVEN LACK OF PORTBINIDING AND OTHER HACKPROOF FACILITIES, SO OTHER CAN ACCESS AND USE OUR ACCOUNT(ONLY 30% PHONE IS PORT BINDED) .

                                      AND MAJORLY THEIR SERVER 10-15MIN BEHIND THE ACTUAL TIME- THIS REAL FACTOR WASTING OUR BANDWIDTH UPTO 800 MB .

                                      AE AND JE'S ALSO IN SOME AREA ARE DUTYBOUND .
                                      portbinding is automatically done after a preset number of logins from same port.

                                      BSNL Broadband — worst service

                                      Dear Sir,
                                      I had taken broadband connection of bsnl in March 2009 but its not working properly since its installation. i have registered many complaints for that but no action is taken and bad words are used by officers of bsnl.
                                      So kindly help me in this matter,
                                      Regards
                                      Saurabh Dwivedi
                                      [protected]
                                      lucknow, uttar pradesh

                                      BSNL — BSNL - Worst Broadband Service

                                      My name is Shankar and I am writing to you regarding my frequent trouble with my internet connection.

                                      I'm getting authentication error and the internet get disconnected atleast once in a 2 days. And the problem exists for past 1 month.

                                      I'm spending more than one hour with your custmer support whenever I face the problem. But the problem is fixed for temporarily. Later it's keep repeating.

                                      I got frustrated. Though today morning, someone from your customer support told that, they will be sending one person, but I need to pay them Rs. 200 as a service charge.

                                      What's going on with BSNL??? I have lost my patience. Kindly fix the issue as soon as possible. And that should be the final and permanent solution for this issue.

                                      If you are not able to solve this issue permanently, I will surrender the connection and BSNL Bangalore Telecom is the sole responsible / Liable for my further decision.
                                      This is frustruted issue...Last thirty days my bsnl broadband connection is gettin disconnected each and every thirty seconds..i called to customer care...gettin an irresponsible answer/..Bsnl Sucks...Am doin online business coz of this problem lost over 10000...Who is goin to repay this...BSNL DISCONNECTING INDIA

                                      BSNL — worst connection

                                      i have BSNL broadband connection ( kattur, trichy ). My connection often getting disconnected. Since there is no any other connection available in my area, i cannot move to ...
                                      Dear Sir,
                                      I had taken broadband connection but its not working properly since JAN 2010. i have registered many complaints for that but no action is taken. I hav register complains many times..but no action is taken..
                                      So kindly help me in this matter,
                                      Regards
                                      Ankit Mittal
                                      [protected]

                                      BSNL — Worst Broadband Connection

                                      Landline No:[protected]
                                      Registered to : Saab Abdul Rahman
                                      Broadband connection : HOME - Unlimited Plan

                                      Problem : SO MANY TECHNICAL ISSUES!!! (ALWAYS)

                                      Though I am paying for this connection since 4 to 5 years, I must have hardly used it for a few months.

                                      Reason being that it is always NOT Conecting and I have to make a complaint, and next day it works for about 1 or 2 days.
                                      Then again if you want it to work, you again raise a complaint.
                                      Call 1504, many times and there is never a response so then you call 1500.

                                      This problem is so often that I have done whatever the BSNL representative have asked me to do.
                                      Purchased three MODEMS from BSNL till now, just a month back a new one for 1800 Rs!!!
                                      I have spent nearly 1000 and got the wire completely changed.
                                      And still the excuses continue and the connectivity is the same PROBLEM.

                                      I need a broadband and I need WiFi, I cannot go in for a USB from private comapnies and the worst part is that my house is in a place where there is no other fixed line service from private companies.

                                      So I am stuck to use BSNL.

                                      I Cannot understand that in todays era, how BSNL cannot manage to fix connectivity problem?
                                      Why they do not have technically aware staff to fix issues?
                                      The line men they send home have absolutely no knowledge of the technical issues and jargon.

                                      Why should the consumer pay for the whole month when his internet connection works for less than a week.
                                      Why should he pay when BSNL is not giving the service.
                                      Is this NOT abuse of the consumer.

                                      Regards
                                      A Rahman

                                      BSNL Broadband — WORST BROADBAND

                                      BSNL BROADBAND>>>> THE WORST BROADBAND EVER.....WE NEVER GET THE NETWORK....I AGREE DURING RAINY DAYS IT DOESNT WORKS....BUT WHY IT NEVER WORKS ON SUNNY DAYS...WHAT'S WRONG WITH THIS IDIOTIC CONNECTION...I HAVE GOT FED UP OF IT...
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                                        SHUAIB449
                                        from Kolkata, West Bengal
                                        Oct 5, 2012
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                                        Address: West Champaran, Bihar

                                        we have apply for broadband & land line connection.we are submitted our whole demand amount 1250/-date is[protected] name -shuaib alam BET[protected] demand draft no [protected] land line no is [protected].sixth day our waiting time but my broadband connection is not active from the date of complant.we have bad experience for bsnl bb department.any information for contact mobile- [protected] email- [protected]@yahoo.in
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