Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL — Wrongly Balance Deduction

Dear Sir / Madam,

I Kashyap J. Upadhyay, Gandhinagar, Gujarat. I BSNL Prepaid user from last one years And land line users from last 18 years.

My Mobile No is[protected]. I recharge my mobile on 17/01/2009 by Rs.56/- recharge voucher. I got Rs. 25/- as a talk time balance & 10 days validity.

After the day on Sunday 18/01/2009 I received SMS for caller tune at 10.00 am. & they deducted Rs. 25/- from my account.

Acutely I never send SMS or press any button for CRBT Or Caller tunes. I call for this to your customer care center But they not give me a proper answer and every time they use very bad & ruff language on a call. I call 7 times on 24365. They also not note down my complain. They all time give different answer And improper answer in bad language.

So Sir / Madam Please take necessary action and fined

 HOW CAN THEY DEDUCTED MONEY FROM MY ACCOUNT WITHOUT MY CONFORMATION OR ACTIVATION?
 HOW CAN THEY USE RUF LANGUAGE ON CALL ?
 WHY THEY CUT THE PHONE & NOT NOTE DOWN MY COMPLAIN ?
 WHY THEY NOT GIVE ME A PROPER ANSWER?

Your company employee not give me a higher authority contact no Or E- Mail address.

Your BSNL company mentally harassment me and my family.

Please see this and do need full on my complain Else I go in consumer forum & RTI.

NOTE :- This is not issue of Rs.25/- But it’s a issue of wrong deduction of money & bad behavior of company’s employees and mentally harassment. If they give me a this type of answer Then What they do with uneducated persons??????

I[censored] want to call me and not connected on BSNL No Then Please Call me on my other AIRTEL contact no. It’s connected every time with good services.

Thanks & Regards,

Kashyap Upadhyay
(M[protected] &[protected]

BSNL — wrong deduct of Rs.12.00

In the month of July BSNL deducted Rs.10.00 and Rs 2.00 on about 20th July 2010 for Music. I immediately book complain and their representative informed me this Rs.12.00 will refund you. I called them again after 2 days and get the Ref No of my refund is IG2312391 but I have not received till 30th July. So I sent SMS to them I received a call and he said it was not wrong deducted. and said that you sent sms for music for that reason it was deducted. I informed them pl submit proof that I had sent or sign up that kind of service but they says we can't do that. I informed them pl give me credit and whoever co's charged me let them they call me or give me their number so will call them but BSNL rep said we can't give you.

So pl help me to refund of Rs12.00

BSNL — Wrongly Deduction Of Balance

My problem was ------- I recharged my mobile with 500/- on 30/10/2010
so in my mobile bsnl to bsnl local & STD both are free , but suddenly
on 27/11/2010 night when I was calling one BSNL STD no in Jharkhand, bsnl
wrongly deduct my call charge 1.20 per min which is free for me
actually...........total 61/- Rs was deducted from my balance , but
BSNL not refund that money ......

Repeatedly I launched that complaint on 27/11/2010 and on 29/11/2010
but that is not solved till date and till now customer tells me to
wait...
Lastly on 02/12/2010 which I have launched,details is as follows...
(Mob no-[protected],Complaint ID[protected].
this is also not solved.I know it will never be solved.
Customer Care of BSNL is very Irresponsible.They does not work properly.Always
they tells false words.They are lier.
Please do something..please please please


Yours' Truly
Bappaditya Pal

i had about 115 MB usage left when i started downloading 92 MB file,after my download got completed, i received a message that my usage was 92 mb n my balance was deducted by Rs96.66. i tried calling bsnl customer care,but either they gave unsatisfying answers or kept on hold for 10 mins or more. what can i do,please help...
ashish

My number is [protected], in every 15 days my balance is deducted for various services which i never use. I complained against this n number of times to refund my balance but it is never done, they just give excuses for that. Till now i lost balance of Rs. 65 due to this reason. Please help me with this and refund my balance as soon as possible..

The xplore pack from handygo got self activated (Nither I got any message asking for my approval to subscribe for this service, nor I send any message / instruction to subscribe for this service) and Rs 30/- was deducted from my account on 14th feb 2012, i have complained through the customer care number 1503 & got my complaint registered (complaint number - B14UT1811357) on same day, i got an assurance that my money would be refunded within 15 days but its around one month and its not done yet, even today in evening i got a message for an auto renewal of this service (which i have not subscribed for).....poor services & customer care by BSNL. my mobile number is [protected]. (manish)

BSNL — wrong deduction from balance

Sir
I am a consumer of Bsnl mobile service having Mobile no +91 [protected]
Recently the service provider deduct Rs 7 from my balnce sending a message that "Rs 7 charged.Thanku for using Beauty tips service.your service have been renewed."
I complain the same at their office and on their portal on 7/5/12 and they responded on 8/5/12 showing "Your problem will be resolved in 72 Hrs"
But on 11/5/12 the same thing repeated again and Rs 7 deducted from my balance.
Sir please look in to the matter and take necessary steps as how a National company cheating its consumers.
thanking you.

I have BSNL Pre-paid Service. My Mobile number is [protected]. For past 3 Months, my balance is automatically debited for Rubaru and Masala Service (twice or thrice monthly). I have lodged complaint to BSNL via multiple channels (online and also personally visiting their center). The service has not been de-activated. The customer care is also not able to help. Hence, raising this issue to consumer court so that they take necessary action against our so called "Public service provider:BSNL" of our country. The operator is making money by cheating subscribers and not providing fair services.

i was downloading a song from mr-jatt i was subscribed to service nexGTv+Sony Pack without my knowledge my balance was deducted rs25 and rs8 later on i rang customer care and booked a complaint no G3JK3038232 on july 30 i was asked to wait for 30-45 days but on 15 sept i was refused for refunding of balance

dear sir
there is wrong deduction of 30-40rs in this mobile number[protected], for any vas service which is automatically activated .we did not activated any service .please refund our balance. thanx


VIJAY KUMAR
[protected]

[protected][protected]

ishant singla

Bsnl 3G 7.2 mbps — internet connection is very slow

I am having Bsnl 3G with 7.2Mbps,To access internet is taking so long and very slow process.I am not able to do anything because of this,Can you check and do the needful as earlist as possiblle.









Regards,
Debahuti

BSNL — Poor connection speed

Here i add yet another complain to the pile, I have the bsnl speed combo 1111 plan which 'should' give me a speed of 2mbps that roughly translates to around 200kbps download speed but here I am sitting here downloading at 16-17 kbps 90% of the time (other times the speed gets better but wtf!! ), I dunno whether to laugh or cry =[ , the cause of this inconvenience is poor infrastructure...and why am I bearing with as u may ask?...its because no other broadband service is available here in mzn...lets see how long it takes for the situation to change...

i have broadband connection on 16/8/2012 of plan( combo unlimited ) rs:850/ per month. in this plan you can use speed 2 mbps upto 8 gb and then low speed you can use unlimited. but from begining i got speed 0.9 mbps to 0.21 mbps. i complaint many time to bsnl office. they are not solve my peoblem.= kadam madhav(ph. no.[protected]/ mo.no. [protected])

BSNL — Brod band connection not working

My BSNL Brod band connection not working properly, While working with net frequently disconnecting. Further when opening the Net nearly 30 minutes taking for connecting and also running slowly. when I have emergency need I am feeling verymuch inconvience with BSNL Brod Band Connection. Hence it is required to improve the service immediately.

I am a govt. employer and i m new customer of broadband modem id password has been provided me .two week ago but my con. could not access I com. many time to branch manager but prob. still now they told me that your prob. can not solve us one month plz help me my phone [protected]

my ph no.[protected].i am unable 2 see my usage account.plz check it sir.it is very inconvinienced 2 me.

we require this mobile no [protected].name and address.

BSNL — Excess Billing Amount

I have received BSNL monthly Bill for the month of February'09. I surprised that the billing amount is around 2130 Rs. Because my Broad Band connection was not working from last week of January'09.My scheme is Home Plan 500 for Broad band.
Consumer No: [protected]
Exchange Code: PAKNR
Bill No: C[protected]

The details of the billing is as follows.
Fixed Monthly : 120 Rs
Call Charges : 398 Rs
Depit Charges : 1384 Rs
Tax : 228 Rs
Total : 2130.
How i can approach this problem. Please suggest suitable remedies.

Broad band charges are under Debits. Home plan 500 has a fixed rent of Rs. 500-00. You can see the usage details from the website http://bbservice.bsnl.in/
Get the portal id and password from BSNL office.

BSNL — Refund of Deposit and overbilling

I relocated from Kottivakam Chennai and closed my account phone[protected]. I was told that I would be refunded the Rs2000 deposit after 45days. Instead, they kept presenting a bill to my account and automaticaly got an additional Rs665 from my account.
This was about 4 months ago. Still no refund.

SINCE LAST THREE MONTHS USAGE OF MY LAND LINE IS SO LOW.JUST TO CHECK OUT WHETHER GENERATED BILLING AMOUNT IS RIGHT OR WRONG,BECAUSE I AM NOT ABLE TO GET ANY CALL DETAILS,SINCE LONG( THAT COMPLAINT ALSO HAS BEEN LODGED NO.[protected] BUT NOW,IT HAS BEEN PROOVED THAT BILL AMOUNT IS NOT RELEVANT TO MY USAGE.AND IT IS A SERIOUS ISSUE.SO PLS LOOK INTO IT.YOU CAN CHECK MY BILLING CYCLE THAT ALL BILLS HAVE BEEN PAID WITHIN DUE DATE SINCE I AM USING LANDLINE PHONE.
SUJAY GHOSH
PHONE:[protected].

Bangalore BSNL — Broadband frequent disconnection like more than 20 times in an Hour.

Broadband connected with my land line number [protected] is not working properly for more than for months now. I have given written complaints three times to BSNL HAL office. But still now the issue is not resolved. Without getting any service I am un-necessarily paying the usage fee monthly.

BSNL — EXCESS BILL AMOUNT

I, A.P. Wankhede got bsnl band connection of Rs.400 (including govt. servent's 20% off. but bsnl charged me Rs.499 only for 15 days. they charged Rs.250 for installation ( discribed in user manual & help disc & which any untought man cn also do) also they charged Rs.500 for installation. and total amount is Rs.3190.I ask but bsnl does not informed me this before getting connection,meny peoples are fecing this problem.
PLEASE DO SOMETHING....................

BSNL — excess amount of billing

i have chosen BSNL broadband connection plan 700 limited home plan... they provided me connection month of may 27th and they processed my billing for that month itself ( billed me for may 27 - 30 (3days) ) i was shocked by seeing the bill,.... they charged 3,678rs for using broadband only for three days..... how its possible,. and now they are telling to pay the bill............i want a justice as a consumer....my phone number :[protected]





with regrets,
karthik

Sir,
With due respect I have to say that I have BB Home UL 499/- plan with student.discount. I have not applied for Home 500/- Plan, but it has been activated and charged regularly from AUGUST 2010 till now & I did not understands your Broadband Services. Which process I solv this ''Over Billing'' problms??? I have registration in this side but, I did not better fill effect in this side. So, kindly help me. Did you help me?

It's not a first time, It's more then 10 time I knock you & your B.S.N.L. all of Local District &State level officers or office. But, My problems did not solv.

You & your B.S.N.L company as like a good help us company as like as soon as possible you & your companies Who is there chare Person Connect my Personal Mobile Number is [protected] / [protected](use Indian code +91). Please connect me as direct to mobile phone line & solv all problem or discussions. ok.
Thanking you.
*** I attach in this page my details of ''Broadband Services'' in is below here ::

BROAD BAND CONNECTION

* Portal User ID is - bi[protected]
* Customer ID is - [protected]
* Account Number is - [protected]
* Phone Number is - [protected]
* Bill Number & Date is[protected]/05/2011
* Bill Period is - 01/01/2011 to 30/04/2011

BISWANATH MANDAL
Tel no [protected]
Vill+P.O.+P.S.- Md. Bazar
District.- Birbhum,
Pin Code.- 731127,
State.- West Bengal(India).

BSNL — excess of bill

hi i was using bill phone from last one year , i have paid bill regularly though its disconnected frequently and not meeting promised speed till may i have used and i was getting irritate by using this service so i did not paid the bill they disconnected the phone at the time disconnection the bill was 1800 but now their are forced me to pay 3050 for non using period also i have pay it seems is it fair ??? i[censored] want me to pay i will pay the used bill that's it..

From

E.ANBUSELVAM,
Plot No.101, Door No.12/2,
LIC Officers Quarters, I Floor,
II Main Road, United India Nagar,
AYANAVARAM,
CHENNAI – 600 023
Mobile –[protected]


To

The SDE/PG Officer(MIS),
BSNL,
O/o. GMT, BSNL,
No.11. JANAKI AMMAL NILAYAM,
THIYAGARAJAPURAM,
VELLORE – 632 001

Respected Sir,

Re: Surrender of Telephone No.[protected], No.110, Sri Ram Nagar,
Puliyamangalam, ARAKKONAM – 631004.

I had surrendered the above landline on 8.9.2011 and the same was acknowledged by your SDE(Phone), Arakkonam, Vellore SSA.

Please refer to my earlier letters dated 6.9.2011 and 27.10.2011 wherein I had requested for refund of the security deposit of Rs.2000/- paid by me vide your Receipt Ref: 75643 dated 22.12.1997.

It is stated in the monthly bill under Item No.VI(d), interest at the rate of 10% p .a. is payable in case the refund of security deposit is not done within 60 days of surrender of the landline. More than 2 months have elapsed since I had surrendered the landline connection and I am yet to receive the refund.

It is therefore requested that the security deposit is refunded immediately and with interest @ 10 % p.a. till the date of refund.

The refund amount may be sent only to the address given above.

Thanking you,

Yours faithfully,


(E.ANBUSELVAM)

True..compalint

BSNL — Revised Pension

Dear Sir/Madam,

My revised pension still not started by SBI
I have received my revised pension copy also from my BSNL Mumbai.
I have asked so many times to SBI Nandurbar & Dhule Branch but No responce from them.

Regards
Suresh Kinhikar
[protected]

Is this possible to sort it out through your medium ?

LANDLINE PHONE — dead

sir,

ph.no.[protected] phone dead

Thanks

pls. solve the prob. urgently

Thanks

i mr. paresh kanaiyalal shah having a landline telephone no[protected], which is not working from last ten deys. i have given a complain vide no- 84040. from last two months my telephone was dead for several times. some times it has been operative after seven days. you people have crossed all the limits for not giving a service. this month i am not going to pay the monthly bill if the complain is not attended by your side.even if required i will go to consumer court.
regards
paresh shah

Dear Sir,
My landline phone has not been working for last 4 days due to tearing of wire. i have repair this but still again not working.
actually wires needs to be changed, i had also requested to change the wire but no action has been taken out.
pl have alook on my complaint & do the needfull

Land line — Phone dead

Phone[protected] is dead for the last 1 month. No response from BSNL even after registering telephonic compalint

BSNL Landline — for phone being dead

my phone is dead from last one week and it always remains dead. sir plz take steps to get me rid of this problem.

I ve a landline connection no [protected](Chandigarh), which is dead since last month.Once a rainfall it would become dead kindly give me a permanent solution.