Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My landline , Baner Pashan Link Rd, Pune,has been dead / malfunctioning for last 8 weeks and repeated complaints , oral and written have not been attended to. I am told there is a technical problem which only a certain Mr Patel can address but Mr Patel is on leave.
I applied fo a wi fi connection 6 weeks ago and once more i am told that only Mr Patel can explian the delay due to a technical error. But where is Mr Patel?????

I am sure this complaint too will be just one more in the long ist that isee here on the web!
How do we make our systems more responsive, responsible and accountable to the customer???

I could not able to unsubscripe WAP service to my mobile no.[protected]. I have tried so many times to unsubscripe WAP service. 1].I want to unsubscripe WAP service to my mobile no.[protected] immediately.
2].Sutable instructions may be given to BSNL OFFCIALS regarding provide facility to unsubscripe WAP service whenever unfortunately receiving the WAP messages.[ If any body connected WAP service,it could not stop without complaint lodging like this]

Sir,

My residence land phone number[protected] is not working for the last one month. Even after complaining several times to BSNL Nettoor, still the phone is dead. Please do the need full at the earliest.

Thanking you,
T B Ismail

Hello, my telephone number is[protected]. I have been charged an extra amount for Hungama Games on Demand every month, which i am not using or subscribed to! I tried to reach the number and also have sent emails to BSNL regarding this. So far, last 10 months there seems to be no response or I cannot get any person to talk on phone. Can some one please get in touch with me? I am thinking of let-go this connection and avoid being penalized.

Today, on 26/07/2012, I got my mobile no. [protected] (office no.) recharged for Rs. 235/- from a shop here in Haldwani, and the message from BP-CTOPUP on my mobile read as 'ur BSNL a/c is credited with Rs. 235/- as topup from [protected] on 26/07/2012 at 10:02:21 AM hours. Ref No.[protected]." Before recharge I already had a balance of Rs. +15/-. However, I'm surprised to see the balance post recharge, as 224.35, whereas it should be +250/-.
kindly arrange to refund me the remaining amount.

Regards,

(Ravindra Upreti)
[protected]

Dear Sir,

With great dissatisfaction I am lodging this complaint aganist BSNL broadband services Jaipur, Bani Park area. A complaint has been lodged on Jul 6th, 2012 (Complain No. [protected]), since then 20 days have passed and no action has been taken and still I wonder that at the end of the month "great BSNL" will send the Bill demanding full amount of the services. What a Cheat our country services have become. Since complain I have received only few call now and then, more intereested in knowing if the problem has been resolved. "Arey bhai jab complain attend hi nahi kar rahe ho to problem theek kaise hogi ......". Now ultimately BSNL broadband has stopped working for last 7 days.

I do not know what to say on this.

Ours is a country where even after paying full charges no proper services are provided.

by:
Indrajeet Bhattacharya
Mob: [protected]

sir
on my mobile no. [protected] rs 5 is deducted on 26 July 2012 at 12:40 pm from my balance. when i called the customer care there representative told me that service was activated on my mobile, my point is that without any information, intimation and my permission why any service is activated on my no. and balance is deducted from my account.....

kindly take necessary action against my complaint..

:- ANUJ GUPTA
NO. [protected]

Sir I have recharged my mobile number([protected]). Money is deducted from my SBH account. Details are bellow.

Your Order Summary
Order Number: 43797994
Order Date: 24 July 2012 22:49
S.No. Description Status Amount (Rs.)
1 Recharge of Rs.110 for BSNL mobile number [protected] SUCCESS 110
Net Payment Received Rs. 110
Payment Mode:
Rs.110 paid by NetBanking (State Bank Of Hyderabad | ). Your bank reference number is 47452154.

Plz do the needful.

sir its been after 3 years of long waiting that i am writing this complaint finally.the bsnl mobile network in our area of nai basti has been very poor all this time its very hard even to get signal inside our homes but outside they work fine which means that there is some problem in the signal strength that they are providing ..i waited initially because i thougth there might be some initial work being carried out to improve the strenth but all in vain.so finally i am writing this hoping some one would finnaly adress our greviences .sir i could have easily shifted to some airtel or aircel but i would like my government run bsnl to provide the same good services as by these private companies and also all these companies provide full signal inside my home .

For the past 6months the BSNL landline has not been working. I have tried contacting their Manager Mr Mukesh on several occasions complaining about poor service, however they have never been of any help and nowadays he doesn't even pick up my calls. I am paying their bills for the last six months Rs1,000 each month without rendering to the landline service restoration. I am not sure if this complain will eventually go to them. I camt register the complain online BSNL portal, since I haven't received a single copy of the bill so I donot know my Customer Id number.
Number is[protected]. Hoping that someone will look into this.

Dear Sir,

My land line number [protected] is dead since 3months i have complained for local line men's also but no use and i am receiving bills for these months also so please esquire about this and if possible i would like to cancel my connection

Regards,
Manoj
[protected]

I paid the necessary charges to activate international roaming facility to my Mobile no.[protected] during 18th July 2012 at Anna Nagar BSNL Office. But so far they have not activated the service to my mobile.
I have paid Rs.15000/- + Rs.5000/-. I would like to get back the amount of advance paid to them as the services were not activated when it is required.

Yours

K.Sridhar
Advocate

BSNL LOUNGE NEW OFFICE SYSTEM FOR OPRATION, EVERY CONSUMER SERVICES CENTRE HAS NOT ISSUE DUPLICATE BILLS NOW ON A DAY AT VADODARA CITY. THER WAS A NOTICE GO THROUGH SITE - SELFCARE.WDC.BSNL.CO.IN FOR GETTING DUPLICATE BILLS
IT IS VERY HARD TO GETTING DUPLICATE BILLS FOR USE THIS SITE OR PORTEL FOR LAND LINE DUPLICATE BILL
THEY HAVE EASY OPTION FOR MOBILE BILL OF WLL BILL USER NO AND ACCOUNT NO FILL AND GETT EASILY RECD OR PRINT BILLS.
BUT LANDLINE BILL HAS NO OPTIONS. BECAUSE BSNL NO GIVE RIGHT TO PRINT BILL FOR LAND LINE FROM NET.
GIVE OPTION FOR GETTING LAND LINE BILLS FROM NET.

respected sir/madam, i purchased a bsnl 3g 128kb sim about 8 months back and got 1GB free 3g data, but from then to now i m getting very low internet speed or just 2g speed and have been recharged with 3g data plans many time till now and found my money to be wasted, i also called bsnl call center many time but they never taken my problem seriously.
please help.
thank you.

sir i m a user of bsnl broad band. i have taken modem on rent from bsnl..we have 2 pay rent monthly for modem.......and it has been said by bsnl that any problem related to modem will solve by bsnl............
but my modem is out of service from approx 2 month and i have called in bsnl exchange..many times but not get solution yet..................
sir i want to return my money back of previous two month...and new modem

I am having bsnl phone no [protected] now i am in rajasthan and i dont knw what kind of blunders hey go on making always
this time when i am out of state in rajasthan i am not able to send messages as well i had made a recharge of 150 but the service related to mentioned recharge has not been activated
customer care no of maharashtra is always like there nis no other network provider there service is just wastage of peoples money

[protected] फोन लगातार बन्द है। शिकायत करने के बाद भी कार्यवाही नहीं हो रही है। फोन यदि चालू होता है, तो एक-दो घण्टे बार पुनः बन्द हो जाता है। इसके बावजूद मासिक बिल हमें समय पर भेज दिया जाता है, जिसका भुगतान हमें मजबूरन करना पड़ता है। कृपया उचित कार्यवाही करवाने का कष्ट करें अन्यथा कनेक्शन कटवा दें ताकि हम अन्य किसी निजी कम्पनी की बेहतर सुविधाओं का लाभ ले सकें।

Although I made a regular complain thru international call regarding Net problem on[protected], no one is bother about customer's problem. Is there any sincerely accountable GM/DGM/SDO/Engineer/JTO/Supervior in Allahabad Kydeganj exchange can listen the problem & sort-out effectively???
More than 4 months my family in India is facing the problem and difficult to contact the telephone deptt.

Hope I will find some one working officer, who can listen me.

ANIL SINGH
+[protected]UAE)

Sir,

our telephone[protected] is not operative since 1st july and was discontinued even before the last date for bill payment ie 7th july.

we asked for disconnecting the broadband and paid the balance bill for Rs 250 as guided at the vasna telephone exchange on 2nd july evening. the telephone has not been made yet operative and the message is our line has been temporarily disconnected, we here this for the past 4 weeks. earlier the message was contacat accounts officer - we promptly paid the needed amount on 2nd july, and met the accounts officer again on 11th july morning.

the accoutns officer feels helpless saying the department has passed instructions for reconnecting the line but there is no response from the pune office. perhaps a technical snag which surprisingly takes more than 3 weeks and there seems to be nobody to ensure it is rectified in time on a priority basis. the customer complain lines are not operative and ask us to press the same buttons again and again, so much of automation!!! human interaction not allowed. the complain registered on 1500 by some Dashratbhai is not traceable, no response. we are made to run from pillar to post some secretary receiving the phone but not getting back to us not caring to ask for the mobile number from where the complain was made. the contact numbers are no more available on the BSNL bills as i was told people disturb the BSNL staff late evenings and at night - best solution dont print the numbers!!! then where does one contact presuming it is day time? does BSNL expect one to take office leave and visit the BSNL exchange personally again and again to make indian citizens inclusive as the PM keeps on repeating, those above the BPL line are not inclusive because they possess dead landlines and there is no where to go as one does not know which officer is accountable.

in short our line[protected] is not operative since 1st july inspite of paying the needed money on 2nd july, and it seems BSNL is not able to rectify a technical snag for the past 3 weeks or more which sounds strange for a country on high-tech but unaccountable growth path.

hope this complain of a minor/common citizen will be made note of on this consumer forum in public interest and needful influence would be exerted in consumers interest at large not allowing public services to take customers for granted taking there own sweet time while drawing their salaries regularly, days together not rectifying a routine telephone complaint while remain unaccessible at the same time all 198 telephobe complain lines not responding aksing one to press the same buttons again and again which is irritating and insulting too.

hope one can get appropriate compensation from BSNL for an unduly disconnected landline, and voluntarily too, without any consumer litigation involved treating this as part of the citizens charter - without the involvement of Anna Hazare or Baba Ramdev who seem to be fooled by the govt followed by threatening arrests to scuttle public movements, invoking some technicalities in their disfavour.

ARaja/Kapil Sibal need to be however congratulated for achieving teledensity in the country through Bharat Sanchar Nigam, while the consumer is lost in this density when the services are disconnected for weeks together with nobody to go to hopping from pillar to post while the complaint numbers are not printed any more on the telephone bills.

with all due regards and thanks in all anticipation - if could request kindly acknowledge!!!


k sharada shantaram,[protected]
[protected]@yahoo.co.uk

Sir,

would like to draw kind attention in public interest that our landline[protected] is not operative since 1st july and was disconnected even before the last date for bill payment.

we had the internet connection which we opted to disconnect and paid the needed amount of Rs 250/- as guided at the vasna telephone exchange on the 2nd july evening. we were getting messages contact the accounts officer. the telephone nos indicated on an earlier bill on the accounts officer number are no more operative. neither do the complaint lines ending 198 operative. neither the 1500 complain line is accessible, was accessible once where one Shri Dashratbhai noted our complain and also gave a complain registration number but is not accessible anymore for the past 25 days thereafter. the bills do no more print the contact numbers for contact in case of complain or for contact and we were told this printing of numbers has been discontinued in the public interest since people disturb the BSNL staff late evenings and at night to and therefore this is the best solution in a country where the Prime Minister talks of inclusive govt, and where Shri Narendra Modi rightly talks of creating a mini-japan in gujarat.

we are now told on the automation mode that the telephone has been temporarily put out of service, for the past 3 weeks. have loaded numbers from the internet and officials pass the buck asking to contact some other number or falsely note the complain and cleverly do not ask for the number we have telephoned from, at times ask but never get back humanly giving any assurance that the complain is being attended, or what has gone wrong and when it will possibly be rectified.

the Accounts dept/vasna says that three lines in the whole of india of which one is our line has a technical snag and the pune office has been informed but they are not able to rectify for the past four weeks or so. sounds very strange in a high-tech india going the nuclear way.

the long and short of it is our telephone line[protected] is not operative since 1st july inspite of paying the bill immediately on notice, and we are running pillar to post not knowing who exactly to contact, while the accounts office says they have given the clearance for the line and the pune office is working on the problem for the past 3 weeks, such a high-tech problem. may be we have to call experts from america/russia/germany. do no know, whether a common man's telephone line cannot be restarted in bharat/india by bharat sanchar nigam a public services company. while Kapil Sibal/ARaja boast of having acquired teledensity in India. ofcourse 1-3 lines not working is not a great complain indeed while the government is busy handling scams or covering scams and arresting Anna Hazare or Baba Ramdev lest they uprise the general public in disfavour of the incumbant govt.

what would happen if Sonia Gandhi's/Madam's line is not operative. would BSNL have the same approach. may be this would be solved in 30 minutes which too may be a lot of time in that case. why attend a common man promptly! may at most lose one vote which does not matter, and slowly a lot of votes while the Presidential election could have been a success for the moment. hope somebody is listening and does not make lite of this little complain by a little man in vejalpur, gujarat.

with regards and thanks in anticipation, hoping the consumer forum too would not neglect taking this as one more complain in such a vast country with 120 cr people - hope to get a suitable prompt acknowledgment if one deserves. do not if someone could get me some token compensation for all this lack of inefficiency for undelivered services while the bill was paid promptly the next day itself. Are BSNL consumers voters too or only the BPL line people while the MPs/MLAs/Ministers can affortd to talk of inclusive growth staying in large bungalows with all the paraphernalia dishing out verbal promises or participating in tv debates.

thank God have this forum to vent out my thought processes - may be for a simple telephone line inoperative in vejalpur, where Mahatma Gandhi is supposed to have conducted a women's march for water i suppose. ofcourse, i could be a person of no significance here! i hope one could feel proud always in this country!!!

all thanks again in earnest anticipation and acknowledgment of my public grievance,


k sharada shantaram,[protected]
[protected]@yahoo.co.uk