Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Every fortnight one message comes from BV - OVERSEA (number is not displayed) intimating deduction of Rs.15.00 towards CHAT MESSENGER Service, which iI have never availed.
On complaining the same at BSNL customer care, Bhubaneswar, they want Number from where the message is received. How can one fraud agency deduct amount from a consumer's BSNL A/C without BSNL's knowledge???
The BSNL Customer Care is undone and advise me to activate DND service by sending message to 1909, which system of BSNL does not accept at all. A reply comes, as per instruction of TRAI registration can not be continued withjin 7days. I don't know, when that seven days will be completed.
This harassment I have been facing since last two months. I have personally visited BSNL Customer Care at Bhubaneswar thrice, but all attempts became fruitless. If this continues for another 15 days, I will be bound to stop using BSNL service.
Why such services come to customers with BSNL Sim card, over which BSNL does not have any control???
I need immediate reply from BSNL authorities and Ministry of Telecommunication.

sir, in our town chittoor (dst) piler=517214, bsnl dealers are selling very heigh price than actual rate actual Sim cost is 50 rs and selling price is 80 and 100 rs in bsnl office they are giving Sim at 50rs actual rate but out side bsnl dealers are seeling 80 to 100 rs in this way they are selling please take necessary action if govt will go in this way they loose too many customers please take necessary action and recharge cards are very problem to us please take action and cancel their dealer ship pl z sir

Dear Sir/Madam,

I have a BSNL prepaid sim from UP East (mob. no.: [protected]). Currently I am working in Manali (HP). When I checked the balance by *123#, it said "Your Account Balance is 'xxx'. Your Credit expires on May 17 2012 and Service Expires on Jun 01 2012." So I recharged it with Rs. 45 on 17/05/2012 at 01:11:41 (ref. no.[protected]. But the validity of my account is not extended and showing the same as previous. After that I thought may be its in roaming, so I have to recharge it from UP. So I called my friend in Allahabad and he recharged the number with Rs. 110 on 17/05/2012 at 07:03:25 PM ( ref. no.[protected], but the validity is still showing the same. At night I also recharged it online with sms pack of rs 13 but result is same. Now I am unable to call or sms from this sim since 18/05/2012 (its showing call ended and sms not sent) and result of *123# is showing the same "Your Account Balance is 'xxx'. Your Credit expires on May 17 2012 and Service Expires on Jun 01 2012."

I also booked a complaint (Docket No. E19UP[protected] on bsnl customer care portal but have not received any response.

Thanks & Regards,
Siddheshwar Kumar
E-mail: [protected]@gmail.com
Mob: [protected]

Dear Sir
My tel.[protected] was surrenderd on 11.03.2011 & submitted all the documents on 11.03.2011. Now, I am still waiting to get my refund of security money of Rs.3000.In this connection,I have visited many times to BSNL office but it is in vein.My surrenderd ref. no.is [protected] . . Kindly look the matter & try to solve my problem.
Thanking you.
GCSaxena
[protected]@gmail.com

R/ SIR,
A SUM OF RS. 50/- ON ACCOUNT OF GAME LODGING CHARGES CHARGED .FROM MY MOBILE NO, [protected] ON 19/5/2012. ON CONTACTING WITH CUSTOMER CARE THEY BLAME ME YOU HAVE LODGE GAME EARLY IN THE MORNING AT ABOUT 0600HRS. REQUEST CHECK MY ACCOUNT AND ARRANGE TO REFUND ILLEGAL CHARGE AT THE EARLIEST. FROM DEV KUMAR MOBILE NO. [protected]

I am Dr. Shilpi Das, SMO, Digulturrung Tea Estate,residing at about 17 Km. away from Doomdooma Town. It is a very remote area. I have a BSNL Postpaid mobile, and it has been linked with all my day to day activities including my banks services. For last few weeks the service of BSNL Mobile Network from Baghjan Tower was found to be missing most of the time and of late it is not serving at all for last one week causing much trouble to the consumers of the entire locality of Baghjan- Digulturrung. Airtel, Aircel,Reliance etc. are giving good service in this area since they have been introduced here. But why BSNL cannot provide their service regularly has come out to be a big question mark. Last year also we have faced this type of situation for about 3-4 months and it was restored . But it lasted only for 5-6 months. Many a sources hint and question at something fishy in management of generator service of the Baghjan Tower during power cut. I shall be thankful to the authorities if they try to resolve it as early as possible to save consumer like us from all mental agonies.

Dear Sir,
My No.-[protected].my balance cut for 165 Rs.Date-11May2012.And talk to custmer care and not provide any detail my number.
Kindly provide the my no.detail and slove this problam.
Thanks.




Reagrds
Sri kishor
Mobile no.-[protected]
[protected]

Dear Sir,

Please send me duplicate copy of my BSNL landline last month billl for my landline no. [protected] a/c No. [protected]) at my e.mail id
apurba.[protected]@power.alstom.com

Best Regards
APURBA DEBNATH
B-233 Salora Vihar
Plot no C-58/12 Sector-62,
Noida

Hello Sir,

I have been lodged complain of incorrect billing of our land line bill in BSNL Office,twice one in last month and again in this month.
still they have not given me any memo and correct bill.
i had broadband-125 plan in OCT 2011 for which i deposited 1200 annually.in march 2012 i changed plan to combo-850(unlimited broadband),but despite of all the efforts from customer side to request them to correct bill,i landed with frustration,unwanted expenses of traveling.

Please suggest suitable action to get compensation till i don't get justice.

thanks
Puneet

Sir ,

this mail is to informed you that , i am using bsnl number from last 4 months .
i am not satisfy with the service and i want to port out from bsnl operator .
as per your guidelines for each operator to provide upc code but bsnl operator
not provided me upc code of mob no :+91-[protected] regading this concern .
i complaint many times but they don't take any action regarding this issue .
so sir plz do needful it's my humble requst to your worthy authority to take strict action
against that company .







Arun Sharma
Mob no : +91-[protected]
Email id : [protected]@gmail.com

DEAR SIR/MAM,

My name is Ashok Kumar Bansal and resident of # 83/15 Model Town, Pehowa District Kurukshetra , Haryana- 136128 and I am a subscriber of BSNL landline with the subscriber no of [protected] from past twenty years and its Internet service from past five years.

In the recent few weeks I have faced problem with my Internet facility on the same no.due to bad modem. From past two weeks I have been talking to each and every official in the local telephone exchange in Pehowa but no one adheres to my complaint. I have submitted many written applications to the SDO and JE but no one even looks at them and instead whenever I talk to them about my problem they start misbehaving with me. When I finally resisted the misbehave from SDO he sent me to JE. I approached him and he asked me to bring all the equipments to exchange and then he will help me instead of sending any technician to my place. Even then I took all the equipments to him in the exchange. Then he blankly refused to even talk to me and kept talking on his cellphone while I kept standing there for more then an hour.

After all this harassment I have submitted an application on[protected] to disconnect all the services from my place. But even this did not move them at all.

I would request you to take some serious action into this problem and set an example so that all the officials who in their carelessness do not spoil the image of Govt Services and stop the harrassment of common man.

Thanks & Best Regards
Ashok Kumar Bansal
# 83/15 Model Town, Pehowa District Kurukshetra , Haryana- 136128
+91 [protected]
+[protected]
[protected]@yahoo.co.in

The WIFI service on my telephone number[protected] has never performed satisfactorily since its installation about a year ago. Several complaints to BSNL have gone unheeded. Frequently, the phone too does not work. The state of affairs is completely unsatisfactory, and is a disgrace to the organization. I do hope someone will take notice and rectify the problem in a hurry.

Prof. Yash Pal
11-B, Super Delux Flats
Sector 15-A
NOIDA 201301
UP

sir, I am using bsnl cell one prepaid mobile operator (94186_ 33314) from last four years and the problem is the 3G network works only in the main city but not in old kangra. so we do not get the advantages of 3G services. i tried to registered many complaints but all in vain. so kindly help to sort out the problem. I shall be thankfull to you ............

Dear sir , iam a bsnl landline subscriber actually my land-phone still not working more than one month . Iam already complaint one time direct to our bsnl sooranad sectional office and three times phone call but no response . we have no outstanding bills also . Can you please forward the complaint.......thanks
JALEEL H
GREENLAND
SOORANAD P O
PHONE ;[protected]

Sir i using two land line number[protected] and my home number is[protected] both are dead since last many days i have already complaint of Land line T. No.[protected] before 15 days. and my home nehabour complain for his telephone line man come and operate his telephone and they made dead my telephone no.[protected]

SIR

MY BSNL LANDLINE PHONE NO.[protected] CONNECTION OUT OF ORDER SINCE LAST 05 DAYS PROMPTING "THIS NUMBER IS TEMPORARILY NOT WORKING"

AREA OF TELEPHONE INSTALLED: DUTCH LAYOUT - KIRLAMPUDI LAYOUT - VISAKHAPATNAM ANDHRA PRADESH
IN THE NAME OF PV SEETHARAMA RAJU, ADDRESS FLAT NO. 302 SWAGRUHA SAPPHIRE, DUTCH LAYOUT, BEACH ROAD
OPP PARK/PALM BEACH HOTEL VISAKHAPATNAM 530 017.

I HAVE PAID THE BILLS IN TIME. A COMPLAINT HAS BEEN LODGED VIDE DOCKET NO. [protected] ON 13TH MAY 2012 AND IN RESPONSE I HAD RECD MESSAGE ON 17TH MAY 2012 THAT THE DOCKET NO. [protected] IS CLOSED. PL CALL CUSTOMER CARE FOR MORE DETAILS. DESPITE MY CONTACTS CUSTOMER CARE ARE NOT RESPONDING.

IN VIEW OF THE ABOVE THIS COMPLAINT IS LODGED FOR NEEDFUL PLEASE.

REGARDS.
PV SEETHARAMA RAJU
MOBILE; [protected]
EMAIL; [protected]@gmail.com

Hi

Last 6 months BSNL mobile is deducting 25 rs from my account . I called them every time they said they can't refund the amount but they will decorative it with in 24hrs and will not happen again but nothing happened this month they deducted 50 rs from my a/c . The customer care executives were rude . I have 2 complaint numbers

1. B19 K L 1608143 (Eby)
2..KL320556 (Cust Executive Name : Anish ,he was un professional and rude )

Please do something

Thanks

Hi,

My mobile phone has been stolen and when I try to block my BSNL SIM card, the customer care support is unable to process my request.

It is very urgent and so appreciate if my request can be processed and sim can be locked.

Name: Abha Chakraborty

Mobile no: [protected]

My land line No is [protected], My exchange Vazhakulam. My phone was dead for 2 weeks. Since now BNSL not even taken a single step to clear the problem.

RESPECTED SIR
I AM A SUBSCRIBER FOR BSNL BROAD BAND WITH PHONE NO;[protected]. IT IS VERY SLOW AND AT TIMES NOT AT ALLWORKING. THE INSTRUMENT GIVEN IS ALSO NOT PROPER AND ALWAYS OT IS GIVING TROUBLE. AS I AM A SINCERENSENIOR CITIZEN AGED ABOUT 76 YEARS, I DO NOT WANT TO GO TO ANY OTHER PRIVATE BROAD BAND, BUT YOUR INACTIONS ARE PROVING A GREAY LOSS TOME, AS I AM TAX CONSULTANT AND USE 24 HOURS IN A DAY BROAD BAND. IF THE SITUATION COINTINUES I MAY BE CONSTRAINED TO CHANGE ANOTHER BROAD BAND. TO AVOID THIS, MAY I REQUEST YOUR HONOUR O KINDLY TAKE IMMEDIATE REDRESSAL STEPS. PL. ACCEPT ADVANCE THANKS
YOURS TRULY
PREM SAGAR KUNDE
[protected]
[protected]