Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To who's Ever it may concern,

I Mrs Kunda Vasant Wadekar permanent resident of Ngapur was holding Land-line ( [protected]) for more than 20 years when It was luxury for people to have Land-line at home. If any one think logically and remember those days. BSNL use to charge hefty amount for making calls as well as Heavy Deposit even I have paid the same. I remember I paid some 5000/- towards deposit as I had STD facility on the mention Number.
My husband Expired two years back so I had decided to shift myself with my children. Hence surrendered the Land-line ( [protected]) with BSNL authority in Nagpur Acknowledgment Receipt # 3629 /TSC-3 / 11-12/R'peth/LL&BB closure 3629/ Dated 22nd March 2012. office bearer (Fatima Khan Head, Accounts Section) promise me that they will send a cheque or Demand Draft on my residence address.
I waited till May End 2012 and then when I enquire they are saying there is Zero Deposit. Now need your help to look into the same. I am 61 year old lady don't understand Even organisational like BSNL can play with there customer who kept faith on there services for 20 years Plus and paid the bill till surrender.
Please help..
Regards

Kunda Wadekar
24, Radha Damodar Apt, Congress Nagar,
Nagpur -440012

Hi Sir/Madam
I am getting missed call/blank sms from mobile number [protected] on dt.02.10.11(at15:52),25.01.12(at13:22) and 31.05.12(at 13:18)..I request you to please block this person SIM from making any calls or sending messages to my mobile.Pl. also provide me the details of this person for legal action.my mobile no. is [protected]

Thanks & Regards

dear sir ,
i have purchased bsnl mobile recharge card TP-50 on[protected] at 6.30p.m. ,when i scrach and recharge it shows already used voucher.

voucher no. [protected] valid upto[protected].its scratch code [protected] 42 .sir i want to know only this type of fraud.and wants to lodge complain.

r.k.yadav
h.n.60, krishna nagar unnao u.p.
pin-209801
E-mail : [protected]@iitk.ac.in
mob. [protected]

Dear sir,

My land line no[protected] BSNL network last 5 working days phone sound not clarity ,this tipe of problem so many times repeted complient in BSNL office but no one respond, BSNL persons are not intrested in rural area complients ,every month phone dead,sound clarity ,out of service problem ,so please respond my problem and solve this issue

Th& Rg
G.Rakesh
Ternali

I am Murugan from Chennai.


i am a bsnl customer, my land line no. is[protected]. My
phone is dead last 4 days and i have registered my complaint (on 29-May-12) in[protected], but no action has been taken yet.
And also i have send email to the Kodambakkam branch:

C.K.Baskaran
DGM ( WOW)
1 Ganga Nagar KOD Exchange Ch 24.

[protected]@bsnl.co.in


S.Mani
GM(NWO)West
1 Ganga Nagar KOD Exch Bldg Ch 24.

[protected]@bsnl.co.in

No response from the above person.

I have a bsnl connection at my home for internet.. ADSL link always gets interrupted every 5mins.. This is pathetic since i cant use banking services and creates a lot of problems even during surfing. Plz look into the matter,

please unsubscribe my mobile number from fever service from handy-go. my mobile number is [protected]. due to automatic subscription of this service Rs.18 has been deducted from my mobile account.
I request you to kindly unsubscribe my number stated above from handy-go service and refund the deducted amount in to my mobile account or else i will have to take legal actions.
thank you

my name is shankar dayal singh.i am a bsnl prepaid subscriber and my mobile no is [protected].i am fed with the unwarranted balance deduction.the latest one being one time deduction of 45 rs some 5 days back.i have been trying since then to contact customer care executives for the redressal of my grievances so that my balance is refunded and such incidence does not occur in the future.but to no avail.plz look in to my problem and insure that my balance is refunded at the earliest.

I HAD GIVEN FOR SHIFTING OF LAND LINE TELEPHONE NO. [protected] FROM MARATHAHALLI TO VIDYARANYAPURA ON 25,04,2012.
MY NUMBER OF ENQUIRIES REGARDING SHIFTING OF TELEPHONE HAS NOT YIELDED ANY POSITIVE RESPONSE EVEN THOUGH IT IS MORE THAN A MONTH. I AM NOT SURE WHETHER THE ABOVE SERVICE IS DISCONNECTED TILL DATE AVOIDING MISUSE.
VERY POOR SERVICE. CONCERNED AUTHORITIES TO INITIATE ACTION.

MY BSNL LAND LINE NO. WAS DISCONNECTED FOR THE LAST 04 MONTHS. COMPLAINT HAS MADE FOR A NUMBER OF TIMES & I ALSO MADE AN APPLICATION FOR LOCAL SHIFT AT PERAMBRA BSNL OFFICE ON 17 / 05 /2012. NOBODY HAS ATTENDED TILL DATE. IN THAT APPLICATION I HAS GIVEN A MAXIMUM TIME OF THREE DAYS TO RESUME THE CONNECTIN. OTHERWISE IT MUST BE DISCONNECTED BY BY 19 /05 /2012. NO ACTION HAS TAKEN BY THE DEPT. BILLING SHOULD BE ADJUSTED ACCORDINGLY.

my mobile bsnl prepaid [protected] yesterday (30.05.2012) Wednesday 4.55pm suddenly deducted Rs 6/= and indicates message dialed No [protected] itself and i am very hard to try and inquiry to No 1505/114 customer care of bsnl, and same ignored and unmannered answered and also not responsible the bsnl mobile service concern very worst

Dear Sir,

It is to submit that whenever we call the number:

[protected] or[protected] or[protected] or[protected]

the landline phone says: "Please check the number and dial again."

These are not free number but the charge is added in the bill which is paid by the customer/us. Please do allow these numbers.

The above numbers are of KBC (a TV program by Amitabh Bacchhan, which is soon going to start and for which theses numbers have already been started) where the last two digits show the correct option to be dialled. We live in Bikaner City, Rajasthan, where this service of BSNL is not working. When I went to the branch, they said, it could be done only from the headquarters Banglore.

Please allow this service here.

Hope for your fast response.

Sir,
I am staying at G-108A, Sector-9, New Vijay Nagr, Ghaziabad and having landline bearing number[protected] which is also having broadband connection.
I have made written complaint so many times at RD center BSNL Headquarter that I am not receiving monthly bill at all but still I am facing the same problem due to whcih I am not able to deposit the raised bill in time which caused me harassment and inconvenience as the telephone connection is disconnected time and again.

Secondly, I had deposited the raised bill vide invoice no. [protected] on 24.5.2012 but my telephone connection has not been set at right as it is working as one way. I can receive the call but cannot make call. kindly set right the connection immediately.

Kindly take immediate steps to do the needful. I think BSNl is paying to deliver the telephone bills to the P&T Department so kindly make sure the delivery of the bills every month. I think the postman is the sole defaulter in respect of my grievance.

Dear sir/mam,I am using bsnl mobile service
i got a message from +[protected] that
"Rs.10 CHARGED THANK U FOR USING
SJOKE SERVICE.YOUR SERVICE HAVE BEEN
RENEWED" I never subscribed to this
service last month i got d msg from same
num that i subscribed to FLIRT SERVICE &
Rs.10 got deduced from my balance how
can i UNSUBSCRIBE to these services
please help me my mobile no is [protected]

i am a customer of bsnl prepaid i had portout my sim in bsnl from vodafone near the month of february starting but after some time i felt that my sim is not working properly that have facing a lot proble of signal but all other sims have no problem on that time when my sim is facing signal problem and this temporary problems occuars me a lot problem to me a many times
please help me

We are the BSNL prepaid cell phones users for the last 10 years. To our great dissatisfaction, some of the B tunes are regularly charging to our balances without our consent. Many a time We tried our level best to stop them but proved futile. To avoid these unnecessary charges for our caller tune charges, We shifted one of our phones to VODAPHONE.

We sincerely request to stop these unwarranted charges which we never want or wish to have. at the earliest.

Being I am a government employee, I do not want to go for private operators at any movement. But unfortunately the system of charging at your/ the setup for the charges of B tunes at will constrained us to go for private operators.

We request you once again, desist from charging the unwanted charges immedialtely.


Yours faithfully,

PST SAI OUR CELL NOs: 1) [protected] 2) [protected] 3) [protected]

Dear Sir,
I installed BSNL landline[protected] in Sep 2008 and later started using Broadband from Jul 2011. The telephone wire connection to my house is loosely fitted and due to this many a time it has broken and the connection had got disconnected. Few days back the same thing had happened and I had to fix it temporarily as my child's exam result was nearing. Though I have complained many a time , there is no response from them. Last day when I requested them to rectify it, the reply was "Once connection is OK then what's the need to rectify". Though Past many years I have been requesting them to solve the problem by laying it underground. For this they say " they dont have the required materials".

I am having telephone connection at my residence from BSNL. As per standing instruction, bills are regularly being
debited to my Bank a/c. since last more than two years i.e. I am ECS subscriber. Today I have received a bill for my telephone no.[protected] showing previous balance of Rs.865.84 and penalty of Rs.15.39 for late payment. I fail to understand when all the previous bills are debited to my a/c. as per the bill amount, how this previous balance has arisen and when all the payments were paid on what grounds BSNL has slapped a penalty for late payment.

I would also like to register the protest against the billing system of BSNL and the bills provided to the customers which in no way giving clear picture about the charges billed. Even after considering charges and discounts shown
on the bill, the total payable amount does not tally.

Respected Sir,

I am a subscriber of BSNL landline and broadband service. My telephone
number is[protected].

My broadband connection has started from 30.09.2010 in 299.00 schemes.
My modem was in free service. I have applied for new modem (rental
basis) on 27.02.2012. But the telephone bill I had excess bill amount
for the Bill period from 01/02/2012 to 29/02/2012. My Bill amount is
always around Rs 340.00. My last bill amount was 660.00 for the Bill
period from 01/01/2012 to 31/01/2012. I can’t pay the excess bill
amount. Now kindly take action to send rectified the bill immediately.
You can check all my data record from Sep 2010.


I have already informed to all the BSNL authorities about my Telephone
set problem (It is totally out of service) and broadband problem from
last 5-6 months (Error No 678). I am facing Broadband problem
regularly. I came to Dumdum & Kestopur Exchange on 27th Feb 2012 for
complaints booking. Docket No: [protected] after that I have applied
for reconstruction every week but till the problem not solved. Now a
huge amount bill comes to me. I am seriously very much frustrated and
unsatisfied form BSNL service.

Kindly take an action for false excess billing and smooth broadband service.


Bill Details:

NET AMOUNT PAYABLE IN THIS BILL 2541.22

MONTHLY FIXED CHARGE 1600.61
ONE TIME CHARGES 750.00
USE CHARGES 0.00
SERVICE TAX 190.61
LATE FEE 0.00
TOTAL CHARGES 2541.22



Name: – Mr. PurnaNanda Mazumder
Customer ID: - [protected]
Tel No: - [protected]
Bill Number & Date: – 80570880 – 09/03/2012
Payment Due Date: – 29/03/2012
Bill period: - 01/02/2012 to 29/02/2012

Regards,

Dibyendu Mazumder



Respected Sir,

I have already mailed you for the telephone and Broadband problem & Excess billing of Broadband on 27th March 2012 but it’s not solved till now.

I have complaint against the Excess Billing on 31st March 2012 on AOTR of & DE (External) Dumdum Telephone Exchange physically.

The AOTR confirmed me that bill be rectified. He check my data and details and cutoff the fess to 3201.00 to 880.00/- .

Yesterday I have got a bill amount of Rs. 3976.00.

I am not understood what is going on, I have applied for rectification of bill amount, and they have gave me receipt of application. Broadband is out of service from 6 months. I have totally fed up about landline and broadband. Are they serious and sincere about their work?

I can’t pay the excess bill amount. Now kindly take action to send rectified the bill immediately.
You can check all my data record from last 6 months.
Otherwise please cutoff my BSNL Landline & broadband line immediately. I cannot pay excess and unused bill.


Regards,

Dibyendu Mazumder

Dear Sir
Kindly stop immediately video bar from handygo which is send by this number[protected] already deducted Rs. 30. I never suscribed such type of things, how it is subscribed. It is unlawfull.
You can send only bsnl message other type of message should not be send on my mobile no [protected].
Also return my money as early as possible rs.30
Also inform me for the same..............



by,

D.SUGUMAR - [protected]