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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 490

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S
Satyameva Jayate
from Chennai, Tamil Nadu
May 11, 2012
Resolved
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Address: Chennai, Tamil Nadu

I have made a request for new land line connection in BSNL chennai but they took 2 months to give the connection the order number is [protected] and after installing the connection the line man is asking money for installing a new land line connection and also when ever i make complaint about connection these people are asking money not only here i happens everywhere 2 weeks before my friend took new connection in chrompet he paid 300 rupees for the line man if we don't pay the money they will not come for any kind of complaint if we make. if nobody take action on this BSNL will loose all their land line and broadband customers.
Aug 13, 2020
Complaint marked as Resolved 
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    A
    anandbanra
    from Kolkata, West Bengal
    May 10, 2012
    Resolved
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    Resolved

    Address: Sundargarh, Odisha

    please un-subscirbe indiatimes bikini babes on this no. [protected], please sent conform message after completing .thank you
    Aug 13, 2020
    Complaint marked as Resolved 
    please un-subscribe bsnl indiatime bikini babes on this no.[protected], un subcribe http://223.165.26.118/site/t.jsp?i=2005, please sent the conform message after the word has done ,thank you.
    ,

    PLZ DEACTIVATE BSNL INDIATIMES BIKINIBABES, PACK (http://223.165.26.118/site/t.jsp?i=2005) ON MY MOBILE NO:[protected].

    I am user of BSNL Service Network.
    Please deactivate BSNL INDIATIMES BIKINIBABES, PACK(http://223.165.26.118/site/t.jsp?i=2005) on my mobile no; [protected]
    Please deactivate BSNL INDIATIMES BIKINIBABES, PACK(http://223.165.26.118/site/t.jsp?i=2005) on my mobile no; [protected]
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      G
      govan 18
      from Kodaikanal, Tamil Nadu
      May 10, 2012
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      Address: Chennai, Tamil Nadu

      Hi, I have been using my BSNL mobile number for the last seven years without any problems. But last two weeks due to some untold circumstances i was not able to use my mobile and was left uncharged. When i tried to start using my mobile last two days before i found the sim got registration failed. When i contacted thecustomer service, the response from the customer serivce was very bad and not satisfactory. They were not answering properly to my question and disconnected my line. As per the BSNL policy a number should get deactivated only after 90 days which was an violation against their policy. Within in two weeks deactivation of my sim resulted in only stress.
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        M
        mukesh jadav
        from Rajkot, Gujarat
        May 10, 2012
        Resolved
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        Address: Rajkot, Gujarat

        I have a landline telephone connection from BSNL Rajkot District Telecome. My tele.no. is[protected] since about 10 years. I am paying the bill of this tele.connection in a yearly mode every year. This year also I paid my bill. Since 2 months above, I face the problem in connection with a loudly disturbing noise while dialing a phone. It is very difficult to hear the voice from the caller from other end. The conversation can not be completed clearly. For this problem, I inform BSNL oftenly on a regular basis. But as usual, the complaint is noted, line man came, & went with a remarks that other every this is OK the fault is in CABLE which is not in our working area, we will inform to CABLE department. That's all. Nothing is improved. I try to contact the higher authority but not in success, the given no. call did not attend. Therefore, at last I have no other option except to lodge my complaint through net to customer care to solve the problem. I hope to get the solution for my problem at an early date. Plz.do the needful at the earliest possible.
        Aug 13, 2020
        Complaint marked as Resolved 
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          S
          Shriyam Shukla
          from Rampura, Punjab
          May 10, 2012
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          Address: Rajasthan

          Dear Sir ,
          I have bsnl 3G prepaid connection mob no [protected]. On dated 08/05/12 i have recharged it by Rs. 50. I have never asked you for any value pack services., still Rs 5 is being deducted daily for this. Pl. look into this and arrange to stop this unauthorized deduction & refund the deducted amount as soon as possible.
          sincerely yours,
          Brijendra Kumar Shukla.
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            B
            bonduluko
            from Ahmedabad, Gujarat
            May 10, 2012
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            Hi, My mobile number is [protected]. BSNL Fever Service pack has been activated on my number without my consent (starting from April 2012) and money is being deducted automatically. I HAVE NEVER EVER APPLIED FOR ANY SERVICES EITHER BY SENDING SMS OR CALLING ANY NUMBER. Even after unsubscribing the said service, money is being deducted from my account.

            Kindly refund all deductions on this account and unsubscribe the said service.

            T C Lukachan
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              V
              vinshu979
              from Gurgaon, Haryana
              May 10, 2012
              Resolved
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              Resolved

              online recharge not done but amount deducted

              Address: Visakhapatnam, Andhra Pradesh

              hi sir this is vikas from bihar today i have recharged my sister's bsnl gsm prepaid no [protected] of Rs 55 through online.but she got a message that your last recharge was unsuccessful but i got transaction id also and the amount was also deducted,pls take necessary actions,i have also contacted to c/care no [protected] the executive named mr vicky told me that he will not do any action since he is from bihar bsnl office and cant solve...
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              anilrvunl
              from Hamirpur, Himachal Pradesh
              May 9, 2012
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              Address: Maharashtra

              I am trying know what is the procedure to change BSNL 3G data number?? because that number belongs to rajasthan and now I ve been transferred to pune, I am trying to know abt this since four days and you BSNL maniacs are not even receiving calls ?? if i wont get results in 2 days I gonna file a case for sure, and will throw your data card in front o[censored]r one of offices, you sick govt people never match to modern world speed, damn it
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                Amit Mukherjee
                from Kolkata, West Bengal
                May 9, 2012
                Resolved
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                Address: Bankura, West Bengal

                Please unsubscribe Handygo fever offer from My bsnl no. [protected].I didn't request or respond to any call or sms to activate this service. Now bsnl twice did this to me. Without any request they activated this service to my mobile no and unauthorizedly deducted Rs. 8/- on each occassions. Kindly Unsubscribe me from this service.
                Thanks.and i am wrongly charged for this as i have never activated it...
                Aug 13, 2020
                Complaint marked as Resolved 

                BSNL fever offer handygo — unauthorized charged

                Please unsubscribe Handygo fever offer from My bsnl no. [protected].I don't need any service on my mobile.Kindly Unsubscribe me from this service.
                Thanks.and i am wrongly charged for this as i have never activated it... whenever i am trying to unsubscribe error message comes deducting rs2 from me..

                Handygo — subscribe without any request

                Please unsubscribe Handygo fever offer from My bsnl no. [protected].I don't need any service on my mobile.Kindly Unsubscribe me from this service.
                Thanks.and i am wrongly charged for this as i have never activated it...
                Unauthorized charged by bsnl as they subscribed me without any request
                Please unsubscribe Handygo fever offer from My bsnl no. [protected].I didn't request or respond to any call or sms to activate this service. Now bsnl twice did this to me. Without any request they activated this service to my mobile no and unauthorizedly deducted Rs. 3/-after every 3 days . Kindly Unsubscribe me from this service.
                This is too much if this is going to continue like this i will launch a complain against BSNL ..And the worst part is when i am sending msg for unsusbcribe it is deducting Rs2 and then the reply msg is send as sorry wrong msg (but how is that possible when u are sending me the msg to unsubscribe with the codes and when i am not at all doing anything wrong)
                Thanks.and i am wrongly charged for this as i have never activated it...
                JUST GO ON THIS SITE http://www.pgportal.gov.in/Grievance.aspx AND SOLVE UR PBM WITH IN THREE DAYS

                FEVER offer from handygo — Unauthorized subscription

                I have never subscribed for any FEVERoffer from Handygo but still Rs 8 gets deducted from my balance every week. The unsubscribe message service is not working, I have send the message to unsubscribe many times.
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                  V
                  vijayancomp.
                  from Chennai, Tamil Nadu
                  May 9, 2012
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                  Address: Chennai, Tamil Nadu

                  Sir, I had registered DND in the year 2011 and is now active. But I have been receiving sms from the following mobiles. I made proper complaints to 1909. Received message saying that your (my) complaint was registered and (you) I would be receving complaint Number. Afterwords I did not receive any Number or taking action on the operator. When I try to log in to BSNL complaint page it was not opening but displaying as "time barred- Try again to log in". No Action was taken by the BSNL authorities
                  (i) [protected].on 08=05-2012 at17.04 hours
                  (ii) [protected] on[protected] at 18.08 hours
                  I request to kindly take action to on the operator/ telemarketers to levy fine Thanks M. Vijayavelu
                  Dear Sir/Madam,
                  Greetings,

                  I am Santhosh living at attur, And subscriber of BSNL Prepaid cellular
                  -Student plan [protected] .Due to some unidentified mistake, i am
                  receiving
                  some message showing as follows

                  http://wap4.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1

                  Kindly stop this message and protect from amount deduction from my
                  account.

                  Regards,

                  santhosh kumar

                  Rajaji colony

                  Attur
                  salem-636102

                  BSNL — unnecessary messages

                  Sir,
                  I want to stop receiving unwanted advertisements to my bsnl no : [protected].I haven't subscribed to any services.
                  Sir,
                  I want to stop receiving unwanted advertisements to my bsnl no : [protected].I haven't subscribed to any services

                  BSNL — unnecessary sms

                  I am a BSNL customer. My mobile number is [protected]. Kindly stop the daily SMS from
                  http://wap4.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1
                  Thanks/Regards
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                    A
                    Arpan Sarkar
                    May 9, 2012
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                    Address: Ranchi, Jharkhand

                    MY MOBILE NO [protected] BSNL JHARKHAND CIRCLE

                    Friends and famili pack is active on my number. I was trying to deactivate it but the customer care no 1503/[protected] none was working.on 7/5/2012 I was able to talk with them and the ex told me to send sms ( FF STOP to 53738) but after sending it is replaying "no pervious record found" .
                    But 2 rupees balance deducting everyday though I dont want the service.

                    And I am not able to talk with customer care ex because none of their no is working.

                    Its totally cheating by bsnl I want my friend and family service deactivated now. If any balance deduct for thatservice after this complain bsnl have to return the ammount.
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                      M
                      mohi12
                      from Noida, Uttar Pradesh
                      May 8, 2012
                      Resolved
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                      Resolved

                      Address: Saharanpur, Uttar Pradesh

                      Dear Sir,
                      I AM MOHIT WADHWA. MY BSNL NO IS [protected]. THIS NO BELONG TO UP WEST. RS 20 IS DEDUCTED ON 18 MAR 2012. I M NOT ACTIVATED ANY SERVICES ON THIS NO. SO WHY RS 20 BALANCE IS DEDUCTED FROM MY NO. PLZZ REFUND IT TO MY NO AS SOON AS POSSIBLE. I HAVE LOGGED A COMPLAINT ON BSNL CUSTOMER CARE ON 19 MAR 2012 BUT NO ACTION HAVE BEEN TAKEN YET. MY COMPLAINT NO IS C19UP1882840. M VERY MUCH DISTURBED FROM LAST 50 DAYS. M NOT SATISFIES WID UR SERVICES. PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE. M VERY OBLIGED FOR THAT.. I M WAITING FOR YOUR EARLIEST RPLY..M nt satisfies with ur services you all are useless. give me Rs 20 back 2 my no wich is [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      BSNL — REFUND BALANCE

                      MY MO.[protected] I AM SEND DEACTIVATE MSG FOR CALLERTUNE BUT CALLERTUNE NOT DEACTIVATE .PLS REFUND MY BALNCE
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                        T
                        tnahsiv
                        from Pune, Maharashtra
                        May 8, 2012
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                        Address: Bangalore, Karnataka

                        I am not sure whether some action will be there or not but want to share the worst experience with BSNL in IT hub city Bangalore.

                        I am living in very good area known as HSR Layout but with some worst services like BSNL. Nobody wants to listen anything in case of complaints and all is in the hands of god.

                        They are sending bills on time that is perfect but when come to a point service then its a worst service people I met with. Every month 5-10 days internet is not working but we are paying bill amount for full month and if I want to refund for those then also I need to rush for Jayanagar office which is very frustrating.

                        Even if there is a need to talk to any senior then nobody is available in BSNL office behind HSR BDA complex.

                        I don't know how govt can take action against these bull people ???
                        Ive been using BSNL services for 4 years now, it was always bad, but these days, its become worse. They have no Customer Service at all.
                        The only service they provide you with is calling service. When will they realize that a phone company needs to do more, instead of spending millions on Priety Zinta as their Brand Ambassador, they need to spend of their service.
                        I was waiting for the MNP to start in my city, but now even that seems to be a headache. Its not as easy as projected, I think best is to get a new Number.
                        Any suggestions?
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                          S
                          shubham491
                          May 8, 2012
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                          Address: Lucknow, Uttar Pradesh

                          sir,
                          with due respect i want to say that i Shubham shukla got a message from the no.[protected] that i have been charged Rs 7.when i am calling to bsnl toll free no 1503 ,they said that our work in updation so call us on after 30 april 2012.when i call him on 1 may 2012 they said call us on after 5 may 2012 .when i call on 8 may 2012 they telling call us on after 13 may 2012.they can cut my balance Rs 14 over all.THEY ARE NOT TAKING ANY ACTION WHAT CAN I DO .my mobile no is [protected].
                          thanking you
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                            S
                            sandeep12vs
                            May 8, 2012
                            Resolved
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                            Resolved

                            Address: Ernakulam, Kerala

                            Dear Sr/Madam,

                            My wife purchase a new USB portable broadband connection from BSNL office North Paravur , Ernakulam District.
                            At the time of purchase they agree that you will get access in your area. My wife is stayed in Thathappilly is 2 km near from a BSNL tower situated in place called Mannam. But now we can't connect at least. My money is lost. What I need to do. If any possible way to return the device and get my cash back.

                            Contact Details:-

                            Diya K.S
                            Vayalupadath House
                            Thathappilly P.O
                            North Paravur
                            Ernakulam Dist
                            Ph:[protected]


                            Kindly needful at the earliest from your side.

                            Thanks & Best Regards,
                            Sandeep V.S
                            Bahrain
                            Mob: +[protected]
                            email : [protected]@gmail.com
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Sir,


                            We are using BSNL Land Connection[protected] First customer Under Moothakunam Exchange area, North Paravur, Ernakulam Dist.We are registered so many times complaint at Moothakunam Exchange & Paravur Exchange via phone 2482483, [protected], [protected] please your complaint register log on this Number after 6 months ago but your response is very bad & I go to direct BSNL Exchange North Paravoor & Moothakunnam So many times .BSNL Person could not find the problem.The Problem is disbursements in phone & Low Sound.


                            How many time you need to solved the Problem ??????
                            If the problem is not solved, i will be forced to cut the connection with out any further information...


                            Sarala Hency
                            Pullayil House,
                            Gothuruth P.O
                            Pin-683516
                            [protected]
                            [protected]
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                              K
                              kradhak
                              from Chennai, Tamil Nadu
                              May 8, 2012
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                              Address: Durg, Chhattisgarh

                              The Problems I'm facing are mentioned below
                              * Customer Care support Is always non-responsive to there work and never picks the call, and neither call center give proper guidence to customer problem.
                              * We live outside city and any of the products which I'm possessing are of very bad standard such as BSNL Landline and BSNL Broadband. Broadband speeds according to BSNL website should be 1Mbps till 6GB and beyond that its speed should be 512 Kbps but the speed provided to me is only of 256 Kbps. When we use to complaint to the near by Office, they use to neglect this charges and mention the speed is 512 Kbps not 256 Kbps. since I'm Having Proof regarding all and the speed I Had tested From many other Private Host are showing 256Kbps(Download 30kbps and Upload 28.6Kbps)

                              BSNL Broadband — Non responsive Customer Care

                              I shifted my Tel[protected] to new location and telephone line got activated within 8-10 days. For last 15 days I have been requesting customer care to restore my broadband connection, but in vain.I tried all the numbers (Commercial officer, SDO, Raj Nagar office) invariably these numbers are not been picked-up.

                              This is absolutely agonising for customer and misuse of pubilc infrastructure.I don't know whom to contact now for this.

                              Can some one take note of it and convey my issue to Chairman of BSNL?
                              Dear sir,
                              I like to inform you that I can not connect my internet connection more than 4 months due to link failure [ error code 678]. I have contacted your customer care centre again and again but got only sms that “Your circuit has been restored” but till now I did not get any fruitful result from your end and no one can visit my place to identify that problem. I have land line connection which I have take only for broadband connection. Can you tell me 4 months is not too much to solve that type of problem. Why should I pay extra amount for inter in every month telephone bill and why should I continue land line connection if I can not use internet.
                              Please do the needful at your end.
                              My landline connection is :[protected]
                              My contact number is :- [protected]

                              Thanking you

                              G.Biswas
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                                binoymuduli
                                from Bhubaneshwar, Odisha
                                May 8, 2012
                                Resolved
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                                Resolved

                                Address: Khordha, Odisha

                                I am a resident of Ganesh Nagar, Gandamunda under BSNL Jagamara Exchange. I am a subscriber to BSNL telephone for the past 10 yrs. My telephone number is[protected]. I repeatedly face problem due to the phone becoming dead. Each time I complaint, there is no sincere effort to solve permanently. The authorities make only temporary solution. Recently again my telephone is dead for the past 10 days. Inspite of my repeated contact with the JTO, Jagamara nothing has been done so far. He only gives me assurance but no action so far. Such poor quality of customer service on the part of BSNL is very disappointing. I request you to please pay urgent attention to this and do a permanent solution to my repeated problem.

                                Binoy Kumar Muduli
                                C-30, Ganesh Nagar,
                                Gandamunda, Khandagiri PO
                                Bhubaneswar-751030
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                I am a resident of mahalakshmi nagar, Adambakkam under BSNL Ganesh nagar Exchange. I am a subscriber to BSNL telephone for the past 20 yrs. My telephone number is[protected]. I repeatedly face problem due to the phone becoming dead. Each time I complaint, there is no sincere effort to solve permanently. The authorities make only temporary solution. Recently again my telephone is dead for the past 10 days. nothing has been done . But no action so far. Such poor quality of customer service on the part of BSNL is very disappointing. I request you to please pay urgent attention to this and do a permanent solution to my repeated problem.

                                31, 4th Main road,
                                Mahalakshmi nagar,
                                Adambakkam,
                                Chennai, 600088.
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                                  udit goel
                                  from Mumbai, Maharashtra
                                  May 8, 2012
                                  Resolved
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                                  Resolved

                                  Address: Jalandhar, Punjab

                                  i have the 2mbps Broadband connection on the phone no.[protected]

                                  the speed of the Broadband has reduced drastically, even for the high speed plan.

                                  the connection is breaking very frequently on its own and then we have to redial it.

                                  then most of the times it says that the remote computer is not responding.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    sirishaj
                                    from Amalapuram, Andhra Pradesh
                                    May 8, 2012
                                    Resolved
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                                    Resolved

                                    Address: Andhra Pradesh

                                    To

                                    Bsnl Games On Demand,

                                    I J.Sirisha of kakinada wanted to deactivate the bsnl games on demand service. our land line number is[protected]. we activated this service on 26th April 2012.please deactivate this service as early as possible.
                                    Thank You.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    Games On Demand — DEACTIVATE

                                    PLEASE DE-ACTIVATE GAMES ON DEMAND WHICH WAS FORCED ON US WITHOUT MY CONFIRMATION - MY TELEPHONE LAND LINE 24732031

                                    BSNL — Deactivation of Games On Demand services

                                    Date:21-03-11,
                                    Visakhapatnam.
                                    Dear Sir/Madam,

                                    We've been offered a free trial of your india games services for the month of December which we had activated with BSNL broadband. After the free trial, we had requested for the de-activation of the services by calling up to the toll-free number [protected] which wasn't answered on the 31st of December. I called the same number on the 1st of January and requested for the de-activation. I was told that the services had been de-activated and I won't be charged for it which didn't happen. I have been charged Rs.200 for the month of February and March without even using it. I request you to look into this matter and make sure that the service is de-activated IMMEDIATELY. I also request you to see that the amount I have paid for the previous two months are deducted in the next bill. Expecting your reply soon.

                                    My phone number is :[protected]

                                    Thanking You,
                                    Yours faithfully,
                                    Tejesh.

                                    bsnl games — deact of games on demand service

                                    On my landline number[protected] a service i.e. games on demand was activated which was free for one month. but now i want to deact that service. please deact it as i hav lost my username. i went to telephone exchange for deact but this service is not deact yet. please do the same. thanks
                                    Dear GoD User,

                                    This is to inform you that your account has been deactivated from BSNL Games on Demand on 28.03.11.
                                    Sir,
                                    On 28, october, 2010, I got games on demand service connected on my net, but my son was not interested about these games and I did not use ths service for a single day.Now I request you to de-activate this service with immediate effect and oblige.
                                    Login Name:-mohinder1441
                                    Password;mohinder
                                    Game Plan:Premium Plan
                                    E-mail address :[protected]@yahoo.co.in
                                    Tele phone no.[protected]

                                    BSNL — immediately deactivate games on demand

                                    immediatly deactivate games on demand,its costing too much amount and it was forcible activated by providing wrong information..do this work immediatly now.it is causing many problems..
                                    Deactivate the service
                                    To
                                    Bsnl games on demand


                                    I, S.Bhagawandlu of Andhrapradesh want to deactivate the bsnl games on demand service my land line No. is[protected].
                                    Pls. deactivate (unsubscribe) immediately.
                                    Deactivate the service
                                    To
                                    Bsnl games on demand



                                    I, Bharat Singh Banvet from ahmedabad want to deactivate the bsnl games on demand service my land line no. is[protected].
                                    pls. deactivate as soon as possible!!
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                                      J
                                      JIBAN KUMAR ROUT
                                      from Kolkata, West Bengal
                                      May 7, 2012
                                      Resolved
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                                      Resolved

                                      OFFICE HOUR WORKING OF MOUDA (BHADRAK) EXCHANGE

                                      Address: Bhadrak, Odisha

                                      I am a telephone subscriber under Balasore Telecom Circle under Mouda exchange (Bhadrak). My landline number being[protected] . For last six months this exchange is mostly working during office hour i.e. 10a.m. to 5 p.m. and remains dead during rest hours and on Govt. holidays . On being asked , the operator says , the connection being snapped at Bhadrak and during working hour of office they connect it. This is a serious matter . Authorities...
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