Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Micromax modem — connection problem

wen i try to add new profile via coonection profile, it doesn't shows any option and disappears.

BSNL — unwanted message service

sir
loveguru message service was activated on my mobile no [protected] automatically without asking for the subscription. it is also getting renewed automatically every month and deducting Rs 30/- per month from my account.
please do needful to permanentely stop this message service and if possible all my money dedudcted for the service may also be refunded in my mobile account.
Thanks

RM Bahuguna

BSNL — unwanted service messages

i am recieving unwanted SMS from your service 56566 for diet tips for which i am being charged Rs.5/- per week. i have never subscribed for this. when i reply UNSUB DIET to unsbscribe it does not work,and next week again rs.5 deducted from my topup money.please stop this immediately and inform me.

BSNL — Gprs Not Working From Last 15-20 days

I am a post paid customer and am paying 199 rs rental per month for gprs my Gprs is not working from 15-20 days.

since 15/04/09 i complining that i not acess net in my nokia e51 mobile application . my num is [protected] so they send me setting but my problem is when i am acess net through web option in mobile then it working but when i am using application like yahoo go, im here then it showing security error or check settings i told all thing to bsnl care so they told me to show ur mobile to shop that if there is problem in mobile but there is no problem in mobile i had check it .n when i am trying to acess through idea sim it work in my mobile so plsssssssss respond to this complain

bsnl mp — acess to gprs

dear
i want activate gprs seting in my phone , but last 4 month i m not sucess. i have sony k 530i handset.

BSNL GPRS — gprs connection

BSNL GPRS will broken every 2 MB downloading

I am not clear about internet / web connectivity on mobile. So, I send GPRSDC to 53733. please de activate if it is activated to my mobile [protected]

i have not been activated gprs on my mobile for the past 4 days inspite of regular complaints on technical support on 1503 my mobile no. [protected]

I AM USING CELLONE GPRS CONNECTION FOR 2-3 MONTHS. EARLIER THE SPEED ANF CONNECTIVITY WAS GOOD, ONLY IT USE TO GET DISCONNECTED SOME TIMES. BUT FOR LAST 15-20 DAYS THERE IS CONNETIVITY PROBLEM AND ERRORS LIKE 'CONNECTION FAILED' OR 'HOST NOT FOUND' OCCUR. WHEN YOU CONTACT THE CUSTOMER CARE THEY TEMPORARILY SOLVE THE PROBLEM BUT AFTER SOME TIME THE SAME PROBLEM OCCURES AGAIN. THIS IS VERY IRRITATING, WHEN YOU ARE CHARGING FOR THE DATA PACK FOR 1 MONTH USAGE YOU SHOULD PROVIDE FOR THE FULL UNINTERUPTED SERVICE. KINDLY LOOK INTO THIS MATTER. I AM LOCATED NEAR PUNE.

BSNL — insufficient gprs connectivity

sir in my region narayan patna
we are not having sufficient gprs connectivity
so we are not getting proper gprs network coverage

help it this issue

I stay in HSR sector 2, bangalore. I did not require land line phone but i took it just for the broadband. I have been paying the bills for the land line without net for last 2 months.
I have visited the BSNL office so many times and still they are just not ready to provide the connection. The staff has poor communication skills and they don't log the complaint in the system.So obviously they don't proceed on the connection provisioning.
Currently the DSL link for my number is down and the line man just has to connect it ( as per another official at BSNL office) and he just isn't doing it!!

I have bsnl brodband connection.
but when ever i using www.yahoo.com this site it show me site has been banned.

from the day i got the connection my bandwidth usage details is not getting uploaded. i am very keen to know my usage details.

I had taken a broadband unlimited plan in pune on my number 26332730. The service is very poor and the internet keeps connecting and disconnecting on its own. It is very disturbing. Will someone please check as to what is wrong?
Colonel Rajgopalan
1, Vishwamitra Marg
Ghorpadi
Pune

the broadband service is not so good, ., disconnection happens again and again, ., it is a big problem in downloading while chating, ., and downlaoding speed is too slow, ., .

I am a bsnl broadband user since last 2 years and more. Since a very long time i am facing a problem as in the connection of my net hardly works. it keeps on connecting and disconnecting. I have my personal business and its really facing problems with the connection.

I have even tried to complaint number of times but never get a respond.

Hope the consumer complaint forum will look into the matter as soon as possible and help solving the troubles i am facing.

thanks.

dear sir,
i have bsnl broadband connection i am totally fad up with this brand because of many times disconnection & poor downloading speed 20 30 kbps wherever in other city like dehradun downloading speed is 80-100 kbps on same plan why they the company is differentiating.

BSNL/Broadband — Poor Service

This is srinivas resident of begumpet, hyderabad. I have changed my broadband plan of 750+ Unlimited Package from 1 August 2009 and i have complaint {[protected]} dated on 3rd august and still there is no responce.

K.J.SRINIVAS RAO
[protected]
[protected]

hi,

my name is nirmal am using bsnl 750 braodband plan.sevice of bsnl is very very bad.i cant connect to the net for 1 month after that they cleared it.since then i can connect to net but the connection is not stable.am fed with using bsnl.

sir, i like to inform you that i have bordband connection since one year.My bordband not working poporly, i give complant many times to our sibsagar bsnl office, but they unable to solve the problem.so i request you kindly look into my matter.

Totally agree about the poor service. I live in B. T. Kawade Road and in my society BSNL has the concept of franchisee (I heard it first time here). So, your line is maintained by the franchisee while broadband is under BSNL directly (?). Took a connection in February. I noticed the following issues:

1. Frequent automatic disconnection of the broadband. Very irritating while you are downloading something.
2. Line remains down for around 30-40% of the time. After informing the franchisee, takes around 7 days.
3. If line is down, still you get a full broadband bill to pay since line and broadband are virtually maintained by different companies (?). BSNL ought to have a penalty clause/policy for disruption of service due to their fault.

I took the broadband out of necessity (official work) but it turned out to be useless. Earlier I had a BSNL connection in Kolkata (Calcutta Telephones) and their service was fantastic. I wonder how the same company performs such worse in a city like Pune. I think if they can eliminate the franchisee, they will benefit.

Myself T. Majumdar, resident of city Chandrapur, Maharashtra, have a BSNL Broadband Internet connection on my landline phone number[protected]. In the begining, the internet connection was working properly but with some minor problems. But since the last 2 - 3 months, the service has deteriorated so much that it is impossible to work on the internet.

Every week I have made complaints to the concerned officers and engineers working in the BSNL Chandrapur Exchange office. At first they used to give atleast some hollow promises that the situation will improve in some time etc. But nowadays, they simply say that "we cannot do anything about it. You have to work just the way it is." The higher officers in the IT wing are completely useless as they have little or absolutely no technical expertise to handle a department such as IT, including the General Manager himself.

I just hope someone can take some action, because as the BSNL people say, its a govt. office and no one can do anything about it.

2505265 this is for my broadband ID.still my internet not working in proper.so pls take necessary action ASAP.

Thanks & regards,

Shiva..

Dear Sir,

My. broadband no.[protected]. When I connect the line, the connection is interrupted in every 1 minute and very low speed. If it would not be rectified I will think otherwise. I am sorry to say that I intend to leave the bsnl line and take another internet connection other than bsnl.

Asit B. Choudhury
contact. np. [protected]

I had subscribed to Bsnl Broadband connection a couple of months ago. We are still to get the connection. Being situated at the main part of the city- chennai, the J.E in the mogappair west ext., says it is not feasible for us to get the connection. He also adds up that the "company does not have sufficient cables for the connection". I really wonder how a well organised central govt., company gives excuses to its customers as such.

On November 16, 2009 we got BSNL Broadband service in Dhanbad, Jharkhnand at landline telephone number[protected]. Unfortunately, for 50% of the time till this date (January 10, 2010) there has been no broadband service available to us owing to failure of the landline service or server as reported by the office of Mr. Balmik, BSNL Broadband office, Dhanbad, Telephone No.[protected], 14, 15. It is very disappointedly sad to see the people who are running our communication infrastructure at BSNL are so unresponsibive to customers. The economic development of our country is rooted in IT since 2000 and yet the infrastrure remain neglected. It is about time the Govt. of India be real serious and look into it urgently.

respected sir, i am erode at [protected] address, i using past one month bsnl broad band 500c plan. but net work speed was very low less than 20kps, i try my system high configuration mode, but not used .so please to solve this trouple.
awaiting for yours favourable reply,
thank you.

With due respect I here by state that i am unlimited subscriber of BSNL/Broadband service since last 3 years.Service provided in last 6 month is very poor and irreglar. No proper response received from exchange.Specially on saturday ,sunday and holidays there was no staff from BSNL to attend service.

I request to improve service in area HUSSAINPUR RAIL COACH FACTORY KAPURTHALA (PUNJAB). I request to depute staff to attend service specially on saturday ,sunday on holidays.

ANIL KUMAR/KAPURTHALA
[protected]

BSNL
( BAD SEVICE NIGAM LTD)

Dear Sir,

I would like to bring my pathetic condition by using BSNL Broadband Service. I have Broadband Service on my Landline number [protected] (margherita assam)broadband business plan 3300+. Right from the inception, some 6 months back, it is giving problem every time. The DSL goes off, and the internet is disconnected. I have to wait for some time, and then, the DSL comes back. Due to this problem, my pages goes off, and sometimes, I need to login again. I have made umpteen number of complaints on this problem, and every time they say, they are going to rectify it, but they never. Right from the beginning, I could not enjoy the un-interrupted performance not even for two hours. I have an unlimited package. Even after, I am paying BSNL for poor service they are providing. Due to this cause, I lost my customers . I hope, Forum will take this to the notice of BSNL, which is not at all serious on Customer interests.
Thanking you
pallab ghosh

For last few weeks, the Broadband connection to[protected] is not being accessable.

I M USING BSNL LANDLINE CONNECTION NO [protected] FROM MORE THA 10 YRS AND I APPLIED FOR BSNL BROADBAND SERVICES APPROX 6 MONTHS BEFORE I DEPOSITED THE REQUIRED SECURITY WITHOUT DSL MODEM BECAUSE I ALREADY HAD MODEM BUT AT THAT TIME THERE WAS SOME PROBLEMIN INSTALLATION DUE TO SEVERAGE WORK IN THE CITY , TAHT WAS OK

AFTER APPROX A MONTH THEY ACTIVATED MY BROADBAND FROM THEIR END BUT NO BODY CAME TO MY HOME FORINSTALLATION AND FEW DAYS AFTER I CAME TO KNOW ABOUT THAT THEN I CONTACTED BSNL EMPLOYEES FOR INSTALLATIO BUT NO BODY CAME FOR THAT AND THEN ME MYSELF MADE ALL THE CONNECTION BECAUSE MY BILL WAS STARTED GENERATING
ITS NOT ALL OVER AFTER THIS I WAS FACING BIG PROBLEMS REGARDING DISCONNECTION OF INTERNET AFTER EVERY FEW MINUTES WHILE USING INTERNET AND BIG DISTURBANCE IN PHONE LINE THEN I LOGGED COMPLAINT ON THEIR COMPLAINT NO 197/198 BUT NO RESPONSE , AFTER THAT AGAIN I LOGGED I COMPLAINT 2-3 TIMES BUT NOBODY GAVE ME CALL OR NO BODY VISITED MY HOME FOR CHECKING THE CONNECTION. THEN I CONTACED TEH JE OF MY AREA AND REQUESTED TO RESOLVE THE PROBLEM AGAIN NO RESPONSE, THE AFTER I CONTACED THEIRSENIOR OFFICER MR J LAL HE NOTED DOWN MY NO , BUT AGAIN NO RESPONSE

THIS TYPE OF SERVICES BSNL IS PROVIDING FROM LAST APRROX 4 MONTHE I M FACING A TECHNICAL PROBLEM FROM BROADBAND AND PHONE LINE BUT BSNL EMLPOEE DONT WANT TOLISTENANYTHING

I M FRED UP FROM THESE TYPE OF POOR SERVICES THATS WHY CUSTOMERS ARE NOWMOVING TI PRIVATE SECTOR

KINDLY DO THE NEEDFUL AND TAKE THE NECESSARY ACTION FRO SUCH A CUSTOMER HARRASHMEN

REGARSD
GURTEJ SINGH
[protected]
[protected]

Dear Sir/Madam,

With due submission, we would like to intimate you that we have an Internet Broadband Connection offered by BSNL. The Wi-Fi Router attached to it does not work. As a result, we are being the sufferer. We registered the complaint to the Service Provider but the complaint has been closed without having any conclusion. We are still having the problem continued.

We attempted to make a call to Mr. Manish, Mob. No. [protected] through our Mob. No. [protected] but he did not pick the phone. Then we telephoned through an unknown Number and had a conversation. He told us to sort out the complaint within half an hour. This was done many times. But the problem continued. Then after we made contact to Mob. No. [protected] and we were told that we should talk to the Franchise as only they can help in this affair.

We also registered a complaint to Mr. Amardeep having Complaint No.[protected]. On dated 13.07.2011, we knocked for the action in lieu of our complaint. Mr. Amardeep informed us that no complaint has been registered. Further, we made a call to Mr. Satyaleshwar and he accepted that the complaint has been registered but closed now. Then we registered another complaint on dated 16.07.2011 Complaint No.[protected]. Mr. Satyaleshwar also told us that he is only authorized for registering complaints but not for sorting it out.

Now we are in dilemma how to have sorted the complaint. The Router is not functioning because of which the teaching of Information Technology is hampered. The students are suffering as Internet is indispensable for having a good knack of Multimedia and Networking. In fact, the future generation has been curtailed in their skills and inclinations. Who will be responsible for the hamper being caused to the students? Being determined to provide quality education, we are highly concerned and responsible for the bright future of students. But we are helpless in this regard.

Sir, it’s our plead to have a favour so that the complaint should be sorted out. We are hoping a lot for your assistance as we are feeling ourselves totally vulnerable because we have knocked all the doors but got no positive response. Please have some strict action against the Service Provider along with the concerned persons Mr. Manish and Mr. Satyaleshwar so that nobody would be the next sufferer.
Please bear a bit pain for the students and kindly troubleshoot the concerned complaint.

With regards,
Manager
SHERWOOD SCHOOL
Affiliated to C.B.S.E., Delhi
Affiliation No. 330135
Road No. 6, Rajeev Nagar,
Patna - 24

i saroj sharma resident of bihar narkatiaganj, holding telephone no.[protected] has broadband connection, which is not woring from last two months. i has complained about in telephone office but no action has been taken place till date. i have all my bills on time.
plz take proper action and get my bb connection in working action

BSNL Broadband — inappropriate billing

sir,
i, dr. sankalp awasthi, have been using bsnl broadband since dec'2011. it was working well till march but on 30th march i shifted my residence and the landline connection was also shifted but the bill of april which was received 5 days back by me shows usage charges of over 900/- rs apart from usual broadband charges. now, nobody bothers to listen at etawah bsnl exchange and more so are saying to pay the bill. i haven't used my landline for even a single incoming/outgoing call in past 6 months. kindly help me out.

dr. sankalp awasthi
[protected]
dr.sankalp.[protected]@gmail.com

yet to get an answer. how can i comment now

bsnl/3g — data package

on service call i recharge our 3g mobile no. [protected] from Rs.750/- for 5gb for 1 month validity. but i dont have speed of 3g and i call 7 times in custmer care from our mobile no. [protected]/[protected] but costmer care never getiing asatisfactory answer to me and disconected my both phones to custmercare representative. my money and time both are waistes in your poor services
kindly reply me and solve my problem

Yeah! same is happening with me to I don't even know now where to go and find some help.
Kaustubh Pahare
Student
Bhilai(C.G)

Dear Sir,
Subject:-Telephone No.[protected] not working.

I am a widow aged 78 years residing at S1, II floor, "Priyanka Homes"365/3C'10th Main, II cross, Malleshpalaya, Maruthinagar, Bangalore 560075.This is to inform your goodself that the above mentioned phone is out of order since the last 20 days and inspite of lodging a complaint before 20 days there is no action from your office.You can verify from your complaint desk the complaint no.as i could not note the same.Sir my children are all staying far and wide and the only mode of communication is through a phone and I am staying all alone.As i am physically handicapped I cannot visit your office at Indiranagar.
I now request you to kindly arrange to rectify the problem asap and also please dont charge me any rent as the phone is out of order for more than 20 days and as per your directory page no.31 (rebate for interruptrion), i am eligible for waiver of the rent for the said period.

I sincerely hope that at least now my problem will be solved with your good offices.
Thanking you,

Yours truly,
Thankam K Nair.

BSNL land line & broad band — Re - Connection

I Smt Narmada Vemuri having BSNL land line with broad band connection bearing no.2589333 in exchange NRPM in VIJAYAWADA TELECOM DISTRICT. In Decem, 2008 i received bill for the above phone no for Rs.15, 000/- . Due to my finanicial problems i did'nt paid the bill till today. The land line and broad band connections are disconnected.

In this connection i request you to reconnet the above phone & broad band connecten and allow me to clear the above phone outstanding dues in 5 monthly instalments.

Sir
MY LL no is[protected]. Phone line is dead for the last three days (line dead), Even though I complained thru 1500, twice the docket was closed without making the remedy.

Directly i complaint to exchange office (Arumbakkam) also still now problem not solved

NO action as taken.

Pls do the needful

Regards.,

P.Sivakumar
Chennai

my landline no is[protected].phone line is dead for the last 3weeks i complained thrice. no action ta ken pleace do the needful.

BSNL CHENNAI — Isd connection not available

sir,

I am unable to use my mobile no [protected] for ISD connection. Pl make arrangement for ISD connection.

Thanking you,

Yours faithfully.

Nagabushanam

BSNL Broadband — Malfunctioning of Broadband Connection

This is to inform that my Brodband connection has stopped functioning altogether letting me to face innumerable problems. I have to work through the Net throughout the day which I am not able to do so. Immediate action is highly be solicited.

Thanking You,

Yours Faithfullly,
Sumanta Saha

we have bussiness connection adout Rs 6000 per month
our telephone on which broad band is installed is[protected].
We are requesting for lease line but department is not bothered.