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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: May 21, 2026
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 491

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S
sirishaj
from Amalapuram, Andhra Pradesh
May 8, 2012
Resolved
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Resolved

Address: Andhra Pradesh

To

Bsnl Games On Demand,

I J.Sirisha of kakinada wanted to deactivate the bsnl games on demand service. our land line number is[protected]. we activated this service on 26th April 2012.please deactivate this service as early as possible.
Thank You.
Aug 13, 2020
Complaint marked as Resolved 

Games On Demand — DEACTIVATE

PLEASE DE-ACTIVATE GAMES ON DEMAND WHICH WAS FORCED ON US WITHOUT MY CONFIRMATION - MY TELEPHONE LAND LINE 24732031

BSNL — Deactivation of Games On Demand services

Date:21-03-11,
Visakhapatnam.
Dear Sir/Madam,

We've been offered a free trial of your india games services for the month of December which we had activated with BSNL broadband. After the free trial, we had requested for the de-activation of the services by calling up to the toll-free number [protected] which wasn't answered on the 31st of December. I called the same number on the 1st of January and requested for the de-activation. I was told that the services had been de-activated and I won't be charged for it which didn't happen. I have been charged Rs.200 for the month of February and March without even using it. I request you to look into this matter and make sure that the service is de-activated IMMEDIATELY. I also request you to see that the amount I have paid for the previous two months are deducted in the next bill. Expecting your reply soon.

My phone number is :[protected]

Thanking You,
Yours faithfully,
Tejesh.

bsnl games — deact of games on demand service

On my landline number[protected] a service i.e. games on demand was activated which was free for one month. but now i want to deact that service. please deact it as i hav lost my username. i went to telephone exchange for deact but this service is not deact yet. please do the same. thanks
Dear GoD User,

This is to inform you that your account has been deactivated from BSNL Games on Demand on 28.03.11.
Sir,
On 28, october, 2010, I got games on demand service connected on my net, but my son was not interested about these games and I did not use ths service for a single day.Now I request you to de-activate this service with immediate effect and oblige.
Login Name:-mohinder1441
Password;mohinder
Game Plan:Premium Plan
E-mail address :[protected]@yahoo.co.in
Tele phone no.[protected]

BSNL — immediately deactivate games on demand

immediatly deactivate games on demand,its costing too much amount and it was forcible activated by providing wrong information..do this work immediatly now.it is causing many problems..
Deactivate the service
To
Bsnl games on demand


I, S.Bhagawandlu of Andhrapradesh want to deactivate the bsnl games on demand service my land line No. is[protected].
Pls. deactivate (unsubscribe) immediately.
Deactivate the service
To
Bsnl games on demand



I, Bharat Singh Banvet from ahmedabad want to deactivate the bsnl games on demand service my land line no. is[protected].
pls. deactivate as soon as possible!!
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    J
    JIBAN KUMAR ROUT
    from Kolkata, West Bengal
    May 7, 2012
    Resolved
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    Resolved

    OFFICE HOUR WORKING OF MOUDA (BHADRAK) EXCHANGE

    Address: Bhadrak, Odisha

    I am a telephone subscriber under Balasore Telecom Circle under Mouda exchange (Bhadrak). My landline number being[protected] . For last six months this exchange is mostly working during office hour i.e. 10a.m. to 5 p.m. and remains dead during rest hours and on Govt. holidays . On being asked , the operator says , the connection being snapped at Bhadrak and during working hour of office they connect it. This is a serious matter . Authorities...
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    S
    Shree Ram
    from Robertsonpet, Karnataka
    May 7, 2012
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    Address: Kasargod, Kerala

    phone dead but no response frm autority
    telephone dead
    My telephone details is [protected].
    From last 90 days, telephone is dead.
    I have complained throughfault reporting.
    There was no response.
    we given complained him for the dead telephone. but no staff of bsnl has yet come to rectify the problem.
    This is a pathetic condition of bsnl services in this competitive time.
    If still my complaint is not sorted out,
    I am planning to dis-connect my telephone.myfather continuously complaining but still there is no action against this case,

    please do the needful
    Shreeram
    [protected]
    My phone connection number is [protected]. And this phone number is dead since few months due to unknown reason. I had been paid the bill regularly...after submitting the ECS form, the bill stopped and disconnect the phone, Due to this i am facing many problems so it is my humble request to you, kindly look into this matter seriously n resolve it as soon as possible. And also i agree to pay the total pending bill amount.
    It is high time that BSNL kerala looks into the matter and solves the problem of frequent landline faults not being attended
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      G
      gdsb2004
      from Mohali, Punjab
      May 7, 2012
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      Address: Ludhiana, Punjab

      today i wanted to free my bsnl to bsnl local voice calls for one month. but i was not sure to recharge with how much amount. so i asked customer care at 1503. he told me to get recharge of Rs. 301 . the call was made me at 1:30 pm on 7 may 2012. and when i goto recharge shopee and recharged with 301 rs. i donot get free calls instead i got 8 gb free data internet. which i never expected. so the information given to me was wrong. and i have to bear a loss of rs. 301 and wastage of time too. and when i talked to 1503 again they say it is not our fault, sorry. we cant do nothing. please help me
      mobile no. [protected]
      name- gagandeep singh
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        C
        chidambaramk
        from Bangalore, Karnataka
        May 7, 2012
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        Address: Bangalore, Karnataka

        I had requested to shift my telephone connection from IIM-B area to Koramangala on 21-Apr-12. The order for this need to be given by Jayanagar office which did not happen. I had already shifted my Home in the month end and was concerned my connection would be misused.

        So I walked into the commercial office Jayanagar on 5-Mar-12, to check what was holding it back. There I noticed that the file was just lying in a pile of similar files without anyone acting on it and there were other customers there for the same reason. When I navigated with people there, they kept directing me to one another and never took steps to action the file. I want to bring to notice the lethargy shown by employees in doing their job and also ignoring customer requests of safe custody of their connection.

        Today is 7-May-12 and even after me walking into Jayanagar office to expedite the transfer, still the connection has not been disabled in my old location. I am completely unhappy with BSNL and would be more than happy to discontinue my connection and move to a different provider.
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          K
          kaushik sahay
          from Mumbai, Maharashtra
          May 7, 2012
          Resolved
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          Resolved

          Address: Dumka, Jharkhand

          Dear Sir,
          I live in Dumka at bypass road, dudhani. I have purchased my 3G prepaid SIM from Singhania Marketing, singhania katra,Dumka, dated on 02/04/12. My 3G SIM No. is [protected].The problem is that when I open/connect internet at that time tower strength shows good and the speed is so good with 7.2 mbps but after some time it shows disconnected and therafter it is open with Gprs which is too slow with 86.5 kbps.
          Therefore, I request you to look into this problem and solve it as soon as possible.

          Thanking You
          Yours Faithfully
          kaushik Kumar sahay
          bypass road, dudhani
          dumka
          ph. [protected], [protected]
          Aug 13, 2020
          Complaint marked as Resolved 

          BSNL SIM — Poor Service

          Sir, i took a connection form BSNL Ernakulam Circle last month and i made an offer Rs. 300/- worth so that i can call all bsnl mobil and land @ free of cost. But there comes the problem, i cant utilize the offer effectively because of poor service reception. All the time the network is jam and i cant hear the voice in clear. I will have to call more than 5 times to connect a single call. A very few times i charged also to call to a land number. This is a serious fraud i think. Actually i have taken the connection for to call BSNL phones. I have some clients and friend they are using BSNL.

          I lost my money and time take and use bsnl. Whne i try to contact their customer care but i didn't get in line all those times, so i drop it. My number is [protected].
          Sir/Madam,
          I have taken a sim from BSNL DIDIHAT almora circle on 18th Nov. 2011, during taking the sim all documents and photo
          deposited, initially 2-3days working properly, but after that incoming and outgoing call barred, I have done topup on that sim as well
          circulate this no. to all relatives. what will I do Now.
          The BSNL didihat staff has given this sim his name is Govind. His number is [protected],
          from many days i want 2 make a call, but all times mobile was switch off.
          The BSNL staff is doing business and make foolish to subscribers.
          what will I do Now.

          Thanks
          sunil sinha
          [protected],
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            R
            r2979
            from Nagpur, Maharashtra
            May 7, 2012
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            Address: Gujarat

            Respected sir
            Namaskar,
            I have a firm of shree ranchhodrai construction company at Limdi, Ta : Jhalod, Dist : Dahod, and in it there is a connetion of BSNL telephone( [protected] &[protected] also broad band on [protected] which is not working from week ago as complaint to BSNL office they are not able to solve the problem as net is necessary as tender is filled on line and on line royalty pass are also isssued, kindly requesting you that net can be started on [protected] as early as possible,
            Maheshbhai Ramanbhai Mori( Mo: [protected])
            Sir,

            Inspite of paying the pending bill in cash my phone no. 26781646 has not been restored. We are facing lot of problems. pls do the needful

            Aseem Desai
            MY PHONE NO.[protected] IS DEAD OF LAST 20DAYS
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              R
              Rao Manoj
              from Noida, Uttar Pradesh
              May 7, 2012
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              Address: Jhunjhunu, Rajasthan

              My BSNL TELEPHONE Number [protected] TELEPHONE BILL OF ACCOUNT NO ( [protected] ) service Problem . But when I contact bsnl costumer care service they are not help to me. So I want to take some for this problem. Please Solution My Service Problem.............

              Customer ID [protected]
              Account Number [protected]
              Phone Number [protected]

              Contact Information - Email Address - raomanoj.[protected]@gmail.com
              Smt. MUNNI DEVI
              SH KANWAR SINGH VILL RASOOLPUR
              PACHERI KHURDPACHERI JHUNJHUNU JHUNJHUNU
              RJ
              333515
              India

              BSNL — BSNL LAND LINE PROBLEM

              Last one year land line phone is not correctly worked. we are area office many more compliant not use. we are thing-king total sub line wire change is better.[protected]
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                V
                vb2101
                from Ernakulam, Kerala
                May 6, 2012
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                Address: Kerala

                As you know, most o[censored]s or atleast some o[censored]s are gamers who play online. What we search for in an internet connection is the ping, not speed.
                Unfortunately most BSNL connections are having 300+ ping on Mumbai servers (50 is considered playable ping) After 10 am and before 7pm daily, making it impossible for gamers to play games.
                It has been going on for quite a few weeks and for numerous people around india. What should we do? BSNL never picks up calls so we are helpless through landline and they don't have a complaint registering website.
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                  C
                  chswathi86
                  from Alampur, Telangana
                  May 5, 2012
                  Resolved
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                  Resolved

                  Address: Kurnool, Andhra Pradesh

                  Dear sir,

                  Today In my BSNL Prepaid mobile balance amount 30/-rs with out my permission auto deducted & massage coming from this no: +[protected] spicy jokes service activated for 30days.With out my permission how this service activated?

                  Mobile No :[protected] (BSNL)


                  Please do the needful above subject & take N/A

                  Regards,
                  Ch.Bhanu Prasad.
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  BSNL — without information deduct money in my account

                  the company has deducted rs 16 in my account without any information when i recharge my prepaid mobile with rs 55 and when i tried to talk with bsnl customer care i did not any response please consider on it

                  BSNL — Deduction of money from my prepaid account

                  I am receiving on my mobile phone one joke daily entitled ‘Masalajokes’ from Phone No.[protected] and one rupee is automatically being deducted from my balance with BSNL pre-paid services. All these are being done without my consent for the same. I never consented for being charged for these jokes. Initially I received a message on my mobile offering free Masalajokes for five days some time in the month of April or May, 2010. I subscribed for the same. But thereafter to my utter surprise, the service continued and without taking my consent one rupee per day is being deducted. No information is being given along with the message as how to deactivate this service.
                  Sometimes the person who picked up phone on customer care got my complaint lodged also. Every time the complaint was lodged, I got a message that the complaint is resolved. But still the service is continuing.
                  As a customer I pay money to BSNL and BSNL is diverting my money to someone else without taking consent from me. It is misappropriation of customers’ money lying with BSNL. Such unfair practice be stopped so that customers should not be cheated of their money. I am suffering a lot of mental agony as I am finding mysel[censored]nable to deactivate this service despite my efforts for the same. Sir, Kindly do the needful from your end to stop such unfair trade practices.
                  Officer in charge BSNL
                  If you find this deduction with out consent of the subscriber of Rs30/ reimburse
                  immediately and maintain your correctness and request you not to follow MNC
                  habits. They rob their customers. Just now for other mans complaint against Airtel
                  regarding porting, I have suggested to port to BSNL as you are rendering excellent
                  service and not like earlier and absolutely no cheating.
                  I PORTED MY AIRTEL CONNECTION TO BSNL BOTH BRAOD BAND AND 2 MOBILES RECENTLY
                  AND AM ENJOYING BSNL. SERVICE OF BSNL IS NOT LIKE EARLIER.
                  Sir, please reimburse thro these columns
                  and do the needful and keep up nations integrity by solving this type of complaints. STAND TO THIS NATION.
                  Respected sir,

                  Still i am not getting my money 30/-rs .

                  My BSNL Mobile No :[protected].

                  please do the needful,
                  Regards,
                  Ch.Bhanu Prasad.

                  BSNL CellOne Prepaid Service — deduction amount

                  sir
                  i am bsnl cellone prepaid customer.
                  the same messages coming continuously and deducting the amount. please stop that message facility.
                  i have made this complaint several times but no action.
                  this is final complaint. if not provide solution i will go for change the operator.
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                    R
                    Raghavendra Ullura
                    from Bengaluru, Karnataka
                    May 5, 2012
                    Resolved
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                    Resolved

                    Address: Chickmagalur, Karnataka

                    I have not subscribed to any FEVER OFFER in BSNL prepaid mobile service. However Rs.8/- being deducted every week stating that Thanks for subscribing FEVER offer from NO:[protected]. They are not responding to UNSUB FEVER request sent to 55678. Please stop this offer and deducting the amount from last two months and take stringent actions against the company.
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    I am also the victim of this offer. So please help .
                    I am also suffering this for months.Please stop this Otherwise I have to move legally.
                    Please stop this rubbish offer.
                    To unsubscribe please call 1503 or send sms as " STOP 55678" to 51503 - BSNL

                    BSNL FEVER OFFER — DEDUCTING AMOUNT

                    EVERY WEEK RS.8 HAS DEDUCTED BY[protected] FOR FEVER OFFER WITHOUT SUBSCRIBING. UNSUB FEVER TO 55678 OPTION NO RESPONSE. KINDLY SAVE ME FROM THIS. [protected]
                    Is there any law in this country? my phone is also charged Rs. 5 every week without my permission. Even after sending STOP message to 155223 it is not stopped. My number is [protected]. Can you please force them to stop or tell me any method to stop it?
                    Subhajit Paul
                    Bankura 722102
                    West Bengal
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                      C
                      cdhanapal
                      from Chennai, Tamil Nadu
                      May 5, 2012
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                      Address: Erode, Tamil Nadu

                      My landline number is dead past 2 weeks despite my complaints to local(Elumattur) exchange several times. please respond. I'm paying bill in vain.
                      And the below mentioned link is not working for online complaint registration.

                      http://portal.bsnl.in/bsnlcca/GeneralComplaint.aspx

                      Telephone No : 2333967
                      Dear Sir,

                      My Landline[protected], is not working for past 3 months. Please rectify the landline phone.

                      Address:
                      M.B.Subramanyam,
                      "Bala Murugan Illam"
                      Old No. 2, New No.4, First Main Road,
                      Gangai Nagar, Kallikuppam, Ambattur,
                      Chennai - 600 053, Tamil Nadu
                      Cell No. [protected] / [protected]
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                        M
                        Mayank Kumar
                        from Mysore, Karnataka
                        May 5, 2012
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                        Address: Vadodara, Gujarat

                        Dear sir,
                        My BSNL sim card has been lost yesterday , my sim card was in roaming status, its no is [protected], I request you to plese lock the sim card. It was issued to Mr Gopal kumar resident of vadodara, gujrat. We lost it at begusarai,bihar. So kindly i request you to lock the sim card.

                        Thankyou
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                          U
                          umesh kumar verma00
                          from Naliya, Gujarat
                          May 5, 2012
                          Resolved
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                          Resolved

                          Address: Pithoragarh, Uttarakhand

                          My client's BSNL Prepaid SIM No.[protected]Phone no. [protected], Name - Jagdish, Sim is issued from District-Pithoragarh, Uttarakhand) blocked and phone required PUK No., BSNL customer Care Service unable to provide it,

                          pls provide PUK No. on phone no [protected] or [protected] or Via Email on - [protected]@yahoo.com

                          UK VERMA
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            narendra pal singh 888
                            from Jammu, Jammu and Kashmir
                            May 4, 2012
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                            Address: Bareilly, Uttar Pradesh

                            I received a call from BSNL [protected] and call person is i think Mr.Sumit,he told about NexG Tv.He confirmed me without activation amount will not deducted but soon after sending the message on my mobile [protected] amount deducted from my balance and in this message already written that you have activated this service with a link to activate the service.I not activated the service but BSNL send the link with the information about the activation of service.I called back 4 times to BSNL call centres but all in vein.With such attitude received from BSNL i strongly feel BSNL have the tendency to loot the customer by such mean practices.

                            so i want to lodge my complain to refund my amount.

                            thanks,

                            Narendra Pal Singh - [protected]
                            here i want to rectify my complain as follows

                            i received the call on my mobile [protected] and the message received on my other number [protected]
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                              AKPanda
                              from Kolkata, West Bengal
                              May 4, 2012
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                              Address: Sambalpur, Odisha

                              Dear Sir,
                              Since last few months I am getting SMS once in each 10 days from[protected] that a sum of Rs 10/10 days are being recovered from my balance on the head of Wall Paper Pack.I do not know what is it and how it happened.I want to discontinue this immediately.I did send an e-mail to [protected]@bsnl.co.in which bounced undelivered.

                              I will be pleased if this subscription is dis continued.

                              Thanking you,
                              AKPanda
                              Mob[protected]
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                                E
                                essentials.seetha
                                from Bengaluru, Karnataka
                                May 4, 2012
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                                Address: Bangalore, Karnataka

                                Dear Sir,

                                We have applied online through BSNL website for a new broadband connection. We were provided with a lead id for reference. The next day a guy came and collected the documents and Rs.500 as deposit amount. He also told us the connection will be provided within 8 to 10 days time. Its already been 10 days and we still did not get any acknowledgement or status update on our application. The person who collected the documents is not even picking the call. we are not getting any response from Customer Care even. We had been given 3 numbers already by customer care which doesnt even work. Our Lead id is KABAN[protected].
                                Please let me know how to proceed.

                                Regards,
                                Seethalakshmi.S
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                                  anujoseph3
                                  May 4, 2012
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka

                                  I requested to shift my BSNL Land line along withe broadband from Jayanagar to NS Palya.I submitted theis request on March 29the and its been more thean a monthe and notheing much has happened.When I call thee helpline or thee SD I don't get any response.Also yesterday one person from thee BSNL came and connected thee line but theere is no dial tone.On top of all theis today I got a bill of Rs 782 for thee monthe in which I did not get any service and my Landline was disconnected.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    H
                                    Harmani Singh Jolly
                                    from Delhi, Delhi
                                    May 4, 2012
                                    Resolved
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                                    Resolved

                                    Address: Dehradun, Uttarakhand

                                    Sir
                                    I live in Bidholi Dehradun via pramenagar from the last few days my broadband is not working because of some problem. When I called to the complaint no. ([protected]) of the exchange no body is picking the call and after that when I calles to the SDO of the bsnl exchange regarding the complaint he said me to call at landline no. then I again tried on the landline no. but then also no. body is picking the call after that I again called to the SDO and then the SDO shouted on me and abused me when I said him that I want to know about the broadband he start speaking on my status and level that he will show me my level he will show me what he is that he said me that how I dare to call him and all blaha blaha blaha in short he abused me and talked in a very rude way I want that the strict action has been taken against him and tell him that how to tackle with the customers and plzz tell him that what rights every lay mam have in India so in future he never talk about any ones level or to show anyone anyone's level.
                                    with Regards
                                    Harmani Singh Jolly
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      pulijala alwarswamy
                                      from Hyderabad, Telangana
                                      May 4, 2012
                                      Resolved
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                                      Resolved

                                      Address: Andhra Pradesh

                                      My mobile No.[protected]. I have been receiving SMS fromBT-ONMOBILE which are quite unwanted, worthless and irritating. How to get rid of this menace, Further, they charge me Rs. 5 per month to irritate me further. S O S
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      bsnl postpaid mobile — Unwanted Caller Tune

                                      i have postpaid connection of bsnl 100 plan which is free on a single no.but from last two months they have charged on that particular no.
                                      according to me the bill has to come 200rs only in last month but it has come 1614rs.i have complained for this but nothing had been done.
                                      they have told me to deposit this amount and it will be adjusted in next month.but this month it is again exceeded to 1141rs.and this time,
                                      according to me this cant be exceed from 200rs.i m a poor man and i cant afford this.please help me out.my mobile no.is [protected].
                                      i have postpaid connection of bsnl 100 plan which is free on a single no.but from last two months they have charged on that particular no.
                                      according to me the bill has to come 200rs only in last month but it has come 1614rs.i have complained for this but nothing had been done.
                                      they have told me to deposit this amount and it will be adjusted in next month.but this month it is again exceeded to 1141rs.and this time,
                                      according to me this cant be exceed from 200rs.i m a poor man and i cant afford this.please help me out.my mobile no.is [protected].
                                      i have postpaid connection No, [protected] of bsnl 325plan which is addon card no.but from last few days on this number wrongly activated caller tune. but i dont want caller tune so plz diactivate this facility on my mobile as soon as posible.

                                      thanks & regards,
                                      Prashant Kamble
                                      I have post paid connection, I have choosen one old song but another song activated on my mobile, in this connection I have contract call centre so many times, as advised I have sent message so many times for deleting the hellow tune but no action has been taken. Then I again contacted Senior of BSNL posted in Indore thrice they have intimated that my request has been considered and my request for deleting hellow tune has been registered and the service of hello tune will be deactivated within 48 hours but no action has taken by BSNL after 48 hours. The services of BSNL is very poor in comparision to other company.

                                      mobile bsnl — unwanted cller tune

                                      sir, i have a bsnl connection [protected]. it is with my father who is 65 years old. he is annoyed with the caller tune marketing calls......they deceive by asking to press nos.... A caller tune that has been downloaded by mistake .is vulger. ........... i have been requesting frequently to the BSNL costumer care to stop the tune. but no action is taken ............. moreover they are deducting Rs. 25 per month. it is rediculuos that the govt co also behaving like the private people i hope it is addressed timely
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