Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have surrender my Land Line Tele Phone :[protected], on 08.02.12 but till date BSNL try to convenes stay with them and they do not Off my Tel. Phone service till date , but I am not interested due to their past poor service, as per BSNL Office the line will be off very shortly & they will remove Tel. line & set with in one week and then I can claim my Deposit Money, but I find they are not doing any thing after one month so & I am unable to claim by Deposit Money.

I unable to under stand when I was continuning service they do not provide any proper service after so much complain- but after surrender they do not take proper action to get my refund also - what kind of service they are provideing ? Only Bill Payment required for them without proper service ?

Please Help us to get relief from this kind of company - those are not doing anything.

Goutam Paul
[protected]

Tele :[protected] LPTA SQN Air Force
E Mail:- [protected]@gmail.com Armt Section,
C/O 99 APO

10 Mar 12
To,
AGM (MIS)
O/o West Bengal Telecom Circle,
1, Council House Street, Kolkata-700001



COMPLAIN: TELEPHONE NO- [protected]


Sir,

1. With the due respect I state that my subject telephone is lying dead since two days. Problem started last week when telephone was serviceable but Broad Band connection was out of order. Presently Broad Band connection is serviceable but telephone is dead (No outgoing/incoming). I have launched complain with BSNL NO -1504 AND 198 and also written to SDE (PRO) Kharagpur on 05 Mar12 ( Copy Attached ) but no fruitful result came. Details of my telephone connection are as appended below for your quick reference.

Customer id: - [protected]
Account No:-[protected]
Last bill 77367315 dated 06 Feb12 is deposited (Bill Period from—01 Jan12 to 31 Jan 12)
Customer Type: - Individual

2. It is requested to take up the matter to appropriate level to resolve the subject problems. An early response will be solicited.



Thanking you,



Yours Faithfully


Sushil Kumar

Dear Sir / Madam

I have recharge for Rs.30.00 on date:[protected]:16 PM, the amount deducted from bank account hdfc bank.
but not recharge to my mobile no[protected].
recharge detail is as below:-
order id: R[protected]
transaction id: 52577292
subscriber id recharged: [protected]
operator: BSNL
circle: Rajasthan
purchased value (MRP) Rs.: 30
date:[protected]:16 PM

Please do the needful to get the recharge amount of Rs.30/- to my mobile[protected]. Eagerly waiting for ur favourable reply


Thanks &Regards,
Akash Mishra
Server Admin

Rajasthan State Data Center, Jaipur

Email: akash.[protected]@gmail.com
Phone:+91-[protected]

This for your kind notice that,my landline connection is not responding to connect with internet.Sometimes it is connected but suddently cut off.It is a continuous process from 20 days.I am also informed to Kavalam branch but nobody care about this matter.

My ph.number is [protected]
K.G.Sukumaran.
Please take action for this matter and inform me below email address.Thank you.
[protected]@gmail.com

Dear Sir/madam
I purchase a bsnl sim No. [protected] on dated 26 August 2011 from BSNL Commercial office Kurukshetra. I regularly use this no. But on date 7 March 2012 My sim No. was rejected and my number is use an Unknown person without my knowledge. He doing this no. portability on Vodafone network without my Id proof and without my knowledge. And this time I m very helpless and afraid… pls give me more suggestion about my no. and must find the Unknown person who take my sim no. by duplicate documents..
Regards
Rajnish Kumar s/o Sh. Jai Ram
Vill. Khairi, P.O. Bodla
Distt. Kurukshetra (Haryana)
Mob. [protected]
E-mail: [protected]@yahoo.co.in

Few months ago I got very high bills first Rs. 2900/- approximately and the Rs. 7000/- approximately. I went to BSNL office and was told that I had sent SMS about 2-3 years ago to start 3G services. Since my usage was not there earlier I didnt get high bills. They showed my usage summary (I have not used as using 1.5 -2 GB on cellphone is rather difficult Nokia C6) I pad the same and gave application to discontinue 3G and confirmed the same 3 days later. 3 month went by properly i.e. Rs. 1200/- odd bills & now this month they show usage of 3.2 GB and have sent a bill of Rs. 8000/- approx.
I dont have such heavy usgae of the net. Even my broadband connections seldom exceed 1 GB usage.
Please tell me how to sort out this matter.
Regards,
Ashutosh Gupta
[protected]
[protected]@gmail.com

Dear sir,
My phone number is[protected]. I have taken Plan-1200 for which I had to give Rs.1200/- as rental of the phone for a year. As a result, almost evry time phone bill is zero rupees or less than 100. However, during last five or six months my land line is not working in a regular interval. Although I have submitted all the bill provided by the service provider but in every time my phone is disconnected due to non payment of bill. Then, when I called them or went to their office with document, phone line is connected again.
Now since last 20 days, my phone is not working due to the same reason. There is no incoming and out going. I called them repeatadely but they are saying that I have to go their office with the doucument that the last bill is paid . When I told them that in every time it is not possible to go their office. Because, I am servicing at Durgapur and my family is staying here at Nabadwip in a rented house. So I have to cancell my land line. Then, one officer remarked that the company is running under loss due to the customer like you. This is not only the problem for me, the same problem is faced by all Nabadwip customer. What I can do now.

Respected BSNL officer.

My consumer ID is - [protected], and phone no[protected]

I am facing below problems when I try to pay the bill online on the website - http://portal.bsnl.in/portal/aspxfiles/login.aspx.

1. It says "No outstanding bill"

2. When I try to register, it asks for account no. As per the directions provided by website, account no is present in the bill.. But the bill doesnot have any account no.
It has consumer no, landline no, bill number. But there is no account no. Hence I am not able to register.

4. Does BSNL have any customer care service? Atleast there is no 24*7 helpline number mentioned on website.

regards
Palak Shah
pooja.prem.[protected]@gmail.com

Dear Sir/Madam,

I myself K. Ramani, bearing BSNL landline No. 2421283, Customer ID:- [protected] residing at Gopal Krupa, Gr.Flr.4, Patilwadi, Pendse Nagar, V.P. Road, Dombivli(East), Thane Dist., hereby regret to inform you that for the past 1 1/2 months outgoing calls have been barred inspite making payment of Rs. 3,809/- through Andhra Bank ECS system dt. 28/01/2012. Morever, I would like to know the details regarding the A/c. Balance amount being mentioned in the Bill statement which gets accumulated every time the bill is generated.

Hence, request you to look into the aforesaid matter asap & restore the outgoing calls that has been barred.

Thanking you in anticipation.

Best regards,
K.Ramani
Email ID:- [protected]@rediffmail.com

I have applied for the BSNL Land line and broad band connection on January 3rd 2012.
No updates till Feb 16.
Feb 17th: receiving a BSNL land line bill for the period Jan 25th 2012 to Jan 31st 2012.
Raised a complaint in BSNL(through call): Complaint Number 24020062
Phone number(which is still not active): 26964115

Sir,

I am J. Lakshmi Narayanan, I have paid an amount of Rs.55/- on 5th March 2012 through Karnataka bank internet banking for recharging my BSNL mobile phone bearing No.[protected] and I have made another attempt and paid an amount of Rs.55/- on 6th March thro' the same bank to the same number and my account has been debited with Rs.110- but alas they have not yet recharged my phone. Sir, would you kindly look into the matter and make necessary arrangements to settle the issue viz. either recharge the phone for Rs.110/- or the refund the amount to my account.

Thanking you in anticipation,
Yours,
J. Lakshmi Narayanan

I receceived a message from bsnl[protected]on 06 mar 2012 at 03:36pm
"mimobitv: thank you for subscribing all channels/Weekrs. 40/Week, to myunsub send myunsub to 55447"
when I call to customer care , they said that you received a call from bsnl and subscribe the service.
But I DID not received any call from bsnl and this service was not activated from myside.
Please help me to get this amount refund from bsnl.Please investigate into this as this is ridiculous things done to us.

Mobile no.-[protected](up east,kanpur)

We surrendered our residence connection with payment till date to BSNL customer service center with all formalities completed in Sept 2011. Also submitted our new address for refund of security deposit Rs 500.
BSNL Hyderabad continued to send me bills mounting Rs. 2000, Funny enough when we try calling the same center each time we were given Different AO numbers to speak with.

Need to know whats best option and who is right person in BSNL who can help me addressing this complaint
prasad

I SASI KUMAR MADE ONLINE TOP UP FOR Rs.110/- FROM BSNL.CO.IN PORTAL FOR MY PREPAID MOBILE [protected] ON 01-MAR-2012 7:20:10 PM, THE TRANSACTION ID IS TXT[protected], REF NO [protected]. THE AMOUNT DEDUCTED FROM BANK ACCOUNT HAS NOT YET CREDITED BACK FOR FAILED TRANSACTION. THE PORTAL STILL SHOWING STATUS AS " REFUND INITIATED". EXPECTING MY MONEY WILL BE CREDITED SOON. THANK YOU.

A BSNL mobile top-up valued Rs110 was recharged online FOR THE MOBILE NO [protected] on 4 Mar 2012 with the Transaction ID- TXT[protected] and date 3/4/2012 7:47:56 AM having Remark - awaiting status from Bank(If amount is debited refund will be processed). Please refund as early as possible.
Thanking you sir,
G V Prabhakara Rao..

sir,
i am a user of bsnl mobile no [protected]. few days ago i subscribed wap service"hot model of the day"from bsnl gprs services.i got a message from 58888 to unsubcribe service they sent a url http://203.199.70.160/site/t.jsp?i=744 but this url not open on my phone.so i can not unsubscribe this service. i want to unsubscribe this wap service. so please unsubscribe this wap service on my mobile.
thanks

BSNL EVDO offer 3.1 MB/sec Downloading Speed, but here in Silchar we receive ONLY ( 25kb/sec) - (40kb/sec). So, what is the advantage of investing Rs. 750/-+77(Tax)= 827/- ( Per month) ??????????

Please give me a sollution as soon as possible,

I attach a screenshot of IDM Download Speed From this BSNL EVDO Internet Connection.

my name is parul talegaonkar. i have paid 110Rs for bsnl online recharge from my account but i have'nt got my recharge payment.i m still waiting for recharge or refund. there were two options topup/recharge. so i clicked on recharge option. and then amount has been deducted. got an SMS too. but no balance.

my mobile number is [protected].

My name is Mrinal Kanti Ghosh, telephone No. is[protected] , I made a complaint with the company around six months back ,regarding the telephone instrument which is not working since then,again last wednesday i made another complaint with them regarding the replacement of the instrument & i sought an explanation ,their divisional engineer (Mr.D. Roy) said that since they have no instrument they were unable to replace it ,though they are taking the rental for the line and the instrument as well,i said if they cannot replace they must refund me my rental for which he said that the instrument will be replaced within 3 days ,but nothing happened.


Dr. Mrinal Kanti Ghosh
[protected] (dr.ghosh182yahoo.com0

DEAR SIR, I HAVE A PREPAID MOBILE SERVICE OF BSNL MOB-[protected] ,THIS IS VERY BAD CUSTOMER CARE SERVICE. I AM NOT SATISFIED FROM THIS COMPANY BECAUSE I HAVE MANY COMPLAINTS ON MY BSNL MOBILE AND I DID COMPLAINT, BUT THEY DON'T GIVE ANY SATISFIED ANSWER AND RESPONSE. ON MY MOBILE NUMBER THERE ARE SO MANY FRAUD SERVICES RUNNING WHICH I HAVE NOT GET STARTED AND THE BSNL COMPANY DEDUCTED MY BALANCE WHENEVER I RECHARGED MY MOBILE MY BALANCE AUTOMATICALLY DEDUCTED BY BSNL.SO MANY TIMES I COMPLAINT ABOUT THIS BUT THEY GIVE ME EXCUSE AND CUTT THE PHONE.I TALK ON 1503 CUSTOMER CARE NUMBER MR. SHAKIR AND A MADAM WHATEVER THE NAME TALKED WITH ME I TOLD HIM OR HER MY BSNL PREPAID MOBILE PROBLEM THEY DID NOT SOLVED MY PROBLEM AND DEDUCT MY BALANCE,SIR I GET IRRITATED FROM BSNL CUSTOMER SERVICE THEY DONT PICK UP THE PHONE OVERALL I WANT THAT ALL THE FRAUD SERVICES WHICH ARE RUNNING ON MY MOBILE NUMBER STOP THIS. MY DOCKET NO.C03RJ801419,SIR PLEASE MAKE ME SORTED OUT THIS PROBLEM AS SOON AS
POSSIBLE. THANKING YOU
POONAM SHARMA
UDAIPUR (RAJ)
MOB-[protected]