Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,

I am a post paid costumer of BSNL (UP-west), on dated 7th March I had activated a hello tune from BSNL website and had received a confirmation SMS on the same date that I have been charges Rs42/- (Rs12 + Rs30). On dated 8th March I call the customer care Mr Sachin and was informed that the service will be activated within 48 hrs. On dated 9th March I again call the Customer care and fortunately Mr Sachin was on line and I was informed that 48hrs (mean 7days with 8hrs working a day) the response was very rude, again on the next day I again call the Customer care to know the update and I was informed that the software up gradation is in process and was suggested to call back in next 4hrs. After 5hrs I again call the customer care & I was informed the same but the response was very rude.

On dated 12th March, I received a call from BSNL customer care at 4-5pm and I was informed that the call tune will be activated in 24 hrs and again Rs42/- has to be deducted from my account, so looking at the confidence my response was Yes go ahead but I need the caller tune. On 13th March again when I call the customer care why the service is not activated after deducting the amount for 2nd time, again the same response I received from the customer care that the software in on up gradation.

I discussed with the customer care to book a complain against it but I was inform that before 7days, I am not eligible to file a complain and my complain was not consider.

My mobile # [protected], my name is Ruben Chouhan calling from Moradabad district.

Kindly help me to get the service activated, rather being exploited from the customer care service provider.

I have received an SMS "Dear Customer, Your Hot Videos pack would be renewed on 15/03/12 ! Rs.30 for 30 days To unsubscribe....." I never applied for such package. Please stop such unauthorised subscription. Earlier also I have remembered BSNL not to make such subscription or otherwise I have no option except to knock the door of legal authorities. Further, please note that I am not interested to waste time to reply BSNL against each and every SMS like this.

Bheek Singh Rajpurohit
[protected]

To BSNL Trichur Kerala
I have a telephone connection with BB and the no.[protected]. The underground cables has to cross the pipe line road and now there will the repair and taring of the mentioned road. The underground cables are now exposed and there is every chance it will be broken. The matter was informed in BSNL office, Mannuthy about a week back and no action was taken to dig the road in sufficient depth and secure the cable. Necessary action may be taken to put the cable in a secured position.
Ponnachan

phone. [protected]

Dated: March 12, 2012.

To,
The Pehredar,
CNBC Awaj.
[protected]@moneycontrol.com


Sub.: - Dead of Land Line BSNL Phone no.[protected] dead since[protected].


Dear Sir,

Inspite of repeated reminders and Notice from Advocate neither they have repaired the telephone nor any reply is received, so for though more than 660 days have passed.

They have also not repaired the cable, which was damaged by Sewer Ling Digging.

Advance rent of telephone was paid upto[protected].

Without cable, they have issued telephone bills. One trip expenditure of Auto Rickshaw charges Rs.250/- and 14 reminders have been given to The General Manger, BSNL Main Office, The Mall, Kanpur and my area office The S.D.O.-II, Shyam Nagar, Kanpur.

Please help me.

Thanking you,

GIRJA NANDAN AGARWAL
27-B, JAWAHARPURAM, GANGA NAGAR,
NEAR NATIONAL PUBLIC SCHOOL,
SHYAM NAGAR,
KANPUR-208015.
(M) [protected], [protected]
E-MAIL: [protected]@gmail.com

Our land line telephone number[protected] & was subscribed in my mother's name V.RAJALAKSHMI, 93, SOUTH PERUMAL MISTRY STREET, MADURAI 625001. The above landline telephone was surrendered with BSNL East, Madurai on 31.05.2010.

Despite repeated written complaints with BSNL, Bibikulam Office at Madurai, the deposit refund was not made till date.

Request to arrange for the refund & arrange to send the same at the following address:
Mrs. V.Rajalakshmi,
New No. 47, Old No. 20,
St. Mary's Road, Raja Annamali Puram,
CHENNAI - 600 028.

Also, request to the exact status in the below mentioned email address: [protected]@rediffmail.com.

Rgds.

Meenakshi Sunder

I have been using BSNL for last 20 years but since last two months BSNL is levying an additional charge of RS 150 for this BSNL hungama music on demand service without my approval nor consent. My telephone number is[protected]. I would request BSNL to reverse these charges and to immediately remove this service or else I will be forced to move the consumer court for this purpose.

My name is Mayank Singhal .. My landline no is [protected]. I checked the bill status in portal.bsnl.in . but it display the Rs- 876/- . but we do not receive the bill previous and this month month bill till now . and this no i take a broadband connection plan 499 unlimited . but how can be more bill from fixed charge? so i want a landline bill on my email id . then i will payment this . my email id is ([protected]@gmail.com). so pls send me a bill status ...

DEAR SIR I M STAYING AT UNR MY LAND LINE NO IS 2709785 SINCE FROM 25 YEARS BUT THAT BILL HAVE NO ANY ON LINE FACILITY SO THATS WHY I SUFFER PENALITY SO PLZ TRY TO GIVE ME ON LINE FACILITY MY NO IS [protected] PREPAID SO PLZ SUGEST HOW CAN I PAID BSNL NO 2709185 PAMENT HOPE POSSITIVE RESPONSE FROM UR SIDE THANKS

I have surrender my Land Line Tele Phone :[protected], on 08.02.12 but till date BSNL try to convenes stay with them and they do not Off my Tel. Phone service till date , but I am not interested due to their past poor service, as per BSNL Office the line will be off very shortly & they will remove Tel. line & set with in one week and then I can claim my Deposit Money, but I find they are not doing any thing after one month so & I am unable to claim by Deposit Money.

I unable to under stand when I was continuning service they do not provide any proper service after so much complain- but after surrender they do not take proper action to get my refund also - what kind of service they are provideing ? Only Bill Payment required for them without proper service ?

Please Help us to get relief from this kind of company - those are not doing anything.

Goutam Paul
[protected]

Tele :[protected] LPTA SQN Air Force
E Mail:- [protected]@gmail.com Armt Section,
C/O 99 APO

10 Mar 12
To,
AGM (MIS)
O/o West Bengal Telecom Circle,
1, Council House Street, Kolkata-700001



COMPLAIN: TELEPHONE NO- [protected]


Sir,

1. With the due respect I state that my subject telephone is lying dead since two days. Problem started last week when telephone was serviceable but Broad Band connection was out of order. Presently Broad Band connection is serviceable but telephone is dead (No outgoing/incoming). I have launched complain with BSNL NO -1504 AND 198 and also written to SDE (PRO) Kharagpur on 05 Mar12 ( Copy Attached ) but no fruitful result came. Details of my telephone connection are as appended below for your quick reference.

Customer id: - [protected]
Account No:-[protected]
Last bill 77367315 dated 06 Feb12 is deposited (Bill Period from—01 Jan12 to 31 Jan 12)
Customer Type: - Individual

2. It is requested to take up the matter to appropriate level to resolve the subject problems. An early response will be solicited.



Thanking you,



Yours Faithfully


Sushil Kumar

Dear Sir / Madam

I have recharge for Rs.30.00 on date:[protected]:16 PM, the amount deducted from bank account hdfc bank.
but not recharge to my mobile no[protected].
recharge detail is as below:-
order id: R[protected]
transaction id: 52577292
subscriber id recharged: [protected]
operator: BSNL
circle: Rajasthan
purchased value (MRP) Rs.: 30
date:[protected]:16 PM

Please do the needful to get the recharge amount of Rs.30/- to my mobile[protected]. Eagerly waiting for ur favourable reply


Thanks &Regards,
Akash Mishra
Server Admin

Rajasthan State Data Center, Jaipur

Email: akash.[protected]@gmail.com
Phone:+91-[protected]

This for your kind notice that,my landline connection is not responding to connect with internet.Sometimes it is connected but suddently cut off.It is a continuous process from 20 days.I am also informed to Kavalam branch but nobody care about this matter.

My ph.number is [protected]
K.G.Sukumaran.
Please take action for this matter and inform me below email address.Thank you.
[protected]@gmail.com

Dear Sir/madam
I purchase a bsnl sim No. [protected] on dated 26 August 2011 from BSNL Commercial office Kurukshetra. I regularly use this no. But on date 7 March 2012 My sim No. was rejected and my number is use an Unknown person without my knowledge. He doing this no. portability on Vodafone network without my Id proof and without my knowledge. And this time I m very helpless and afraid… pls give me more suggestion about my no. and must find the Unknown person who take my sim no. by duplicate documents..
Regards
Rajnish Kumar s/o Sh. Jai Ram
Vill. Khairi, P.O. Bodla
Distt. Kurukshetra (Haryana)
Mob. [protected]
E-mail: [protected]@yahoo.co.in

Few months ago I got very high bills first Rs. 2900/- approximately and the Rs. 7000/- approximately. I went to BSNL office and was told that I had sent SMS about 2-3 years ago to start 3G services. Since my usage was not there earlier I didnt get high bills. They showed my usage summary (I have not used as using 1.5 -2 GB on cellphone is rather difficult Nokia C6) I pad the same and gave application to discontinue 3G and confirmed the same 3 days later. 3 month went by properly i.e. Rs. 1200/- odd bills & now this month they show usage of 3.2 GB and have sent a bill of Rs. 8000/- approx.
I dont have such heavy usgae of the net. Even my broadband connections seldom exceed 1 GB usage.
Please tell me how to sort out this matter.
Regards,
Ashutosh Gupta
[protected]
[protected]@gmail.com

Dear sir,
My phone number is[protected]. I have taken Plan-1200 for which I had to give Rs.1200/- as rental of the phone for a year. As a result, almost evry time phone bill is zero rupees or less than 100. However, during last five or six months my land line is not working in a regular interval. Although I have submitted all the bill provided by the service provider but in every time my phone is disconnected due to non payment of bill. Then, when I called them or went to their office with document, phone line is connected again.
Now since last 20 days, my phone is not working due to the same reason. There is no incoming and out going. I called them repeatadely but they are saying that I have to go their office with the doucument that the last bill is paid . When I told them that in every time it is not possible to go their office. Because, I am servicing at Durgapur and my family is staying here at Nabadwip in a rented house. So I have to cancell my land line. Then, one officer remarked that the company is running under loss due to the customer like you. This is not only the problem for me, the same problem is faced by all Nabadwip customer. What I can do now.

Respected BSNL officer.

My consumer ID is - [protected], and phone no[protected]

I am facing below problems when I try to pay the bill online on the website - http://portal.bsnl.in/portal/aspxfiles/login.aspx.

1. It says "No outstanding bill"

2. When I try to register, it asks for account no. As per the directions provided by website, account no is present in the bill.. But the bill doesnot have any account no.
It has consumer no, landline no, bill number. But there is no account no. Hence I am not able to register.

4. Does BSNL have any customer care service? Atleast there is no 24*7 helpline number mentioned on website.

regards
Palak Shah
pooja.prem.[protected]@gmail.com

Dear Sir/Madam,

I myself K. Ramani, bearing BSNL landline No. 2421283, Customer ID:- [protected] residing at Gopal Krupa, Gr.Flr.4, Patilwadi, Pendse Nagar, V.P. Road, Dombivli(East), Thane Dist., hereby regret to inform you that for the past 1 1/2 months outgoing calls have been barred inspite making payment of Rs. 3,809/- through Andhra Bank ECS system dt. 28/01/2012. Morever, I would like to know the details regarding the A/c. Balance amount being mentioned in the Bill statement which gets accumulated every time the bill is generated.

Hence, request you to look into the aforesaid matter asap & restore the outgoing calls that has been barred.

Thanking you in anticipation.

Best regards,
K.Ramani
Email ID:- [protected]@rediffmail.com

I have applied for the BSNL Land line and broad band connection on January 3rd 2012.
No updates till Feb 16.
Feb 17th: receiving a BSNL land line bill for the period Jan 25th 2012 to Jan 31st 2012.
Raised a complaint in BSNL(through call): Complaint Number 24020062
Phone number(which is still not active): 26964115

Sir,

I am J. Lakshmi Narayanan, I have paid an amount of Rs.55/- on 5th March 2012 through Karnataka bank internet banking for recharging my BSNL mobile phone bearing No.[protected] and I have made another attempt and paid an amount of Rs.55/- on 6th March thro' the same bank to the same number and my account has been debited with Rs.110- but alas they have not yet recharged my phone. Sir, would you kindly look into the matter and make necessary arrangements to settle the issue viz. either recharge the phone for Rs.110/- or the refund the amount to my account.

Thanking you in anticipation,
Yours,
J. Lakshmi Narayanan

I receceived a message from bsnl[protected]on 06 mar 2012 at 03:36pm
"mimobitv: thank you for subscribing all channels/Weekrs. 40/Week, to myunsub send myunsub to 55447"
when I call to customer care , they said that you received a call from bsnl and subscribe the service.
But I DID not received any call from bsnl and this service was not activated from myside.
Please help me to get this amount refund from bsnl.Please investigate into this as this is ridiculous things done to us.

Mobile no.-[protected](up east,kanpur)