Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I lodged my complaint No.[protected] Dt.08.01.2012, for high bills of my mobile
after the Land line number has been changed by the Calcutta Telephones.The mobile is
mainly used to keep contact with the land line under the Manikjor Plan. Till date the complaint is unattended , moreover when inquired in the '' Complaint Status'' It says'' There is no such complaint'' under the said ID.
I understand that the previous complaint has been deleted ( What BSNL do very often in case of fault complaints) I lodge the complaint again on 08.02.2012
Comp No.[protected].
Let BSNL authorities awoke and respond.

DEACTIVATE CALLER TUNE IN MY MOBILE NO[protected].

Ali Haider Rizvi
[protected]
451/20/11 A jafaria Colony
Muftiganj Chowk Lucknow
[protected]@gmail.com

I am a customer of BSNL bearing mobile number [protected], For Dec -12 month i have not make a single call from the my number but i got Rs 972 bill against my number.I have made so many calls to coustomer care regarding my bill but not got any information from the coustomer care, they even not properly responding & it happen aroun 10-15 times.

At last I have made the payment & it shows number disconnected.

Expecting your positive response & do needful for the same.

LANDLINE BROAD BAND CONNECTION NOT AVAILABLE
Dear Sir,

I, gloria Sahoo Mazumdar on behalf of my husband(Dipayan Mazumdar), residing in House No.31, Near MEG Layout 1st cross, A.Narayanpura, want's to lodge a complaint stating that Since DEC 2012 we are not recieving either the telephone connection nor the internet properly.

We loged the complaint several time.Each time I only recieved the Complaint No but of no use.. One Day luckily it happend and i got to speak to somebody saying already the complaint is lodged and gave me a number to call . I called the number nobody ever picks up that number it only keeps on ringing.


And As of date When we call the customer care they always give us the docket no and a contact no. to contact on some tel.No which never works.. We have been regularly paying the bill through HDFC online Payment option. Till Date We are paying the Telephone bill with no service . Can you please help us to resolve this issue and fix our telephone connextion and internet connection which has been a problem since more than a year Now.


We are making the Payments for the Bill For which we are not getting the service at all. Is this right.. Please help us to resolve this issue as we don't wan't to disconnect the line.

Below is the particulars of Our no.

BSNL Land Line No. 28531639
Customer Name: dipayan Mazumdar

I will be very grateful to you if you provide your co-operation with us.. You can also contact us 24hrs @[protected]. I will be very obliged if you give me the correct number to contact you to resolve this issue or give me proper direction what am I supposed to do to resolve this issue because several times i tried to lodge a complaint through the bsnl website but each time after entering the complete complaint it says -There was a problem sending this mail .

I you provide your help and lodge a complaint against the BSNL Service I will be very obliged to you.

Also this is the third time I am facing where it becomes very difficult to contact any bsnl people.. I really facing problem with no internet and telephone connection .


Thanks & regards
Gloria Sahoo M.

Dear Sirs,
I had been continuously getting promotional messages for Ayyappa Pack and in end Dec. 2011 I received a message from BT-ONMOBL on my cellone connection [protected] thanking me for subscribing to Ayyappa Pack when I had not agreed for any subscription. I was charged Rs.10 without my consent. My efforts to reply that I did not want any subscription failed. Again on Jan. 04, 2012, I received SMS saying " your Ayyappa pack will be renewed automatically on 07.01.12. I could not send a reply SMS as sending failed. My effort to contact BSNL Chennai Customer care also failed as I had already moved to Mumbai and the customer care no was same for both BSNL Chennai and MTNL, Mumbai. The subscription is being periodically renewed and Rs.10 each charged to my account and I have not been able to stop this unauthorised subscription. Pl. do the needful to get this subscription discontinued as I am not interested in Ayyappa Pack. Pl. confirm when action is taken. Please also arrange with the BSNL to stop any kind of automatic renewal without the express consent of the subscriber also to provide a reply facility for such SMS
P A Paulose

TO
THE CHAIRMAN CUM MANAGING DIRECTOR
BHARAT SANCHAR NIGAM,
HARISH CHANDRA MATHUR LANE,JANPATH.
NEW DELHI-110001

KIND ATTENTION SHRI GOPAL DAS

SUB: POOR NETWORK AT BERHAMPUR,DIST: GANJAM,ODISHA.

SIR,
I AM REGREAT TO SEND THIS COMPLAINT TO SONSUMERS COMPALINT FORUM THAT SINCE A LONG TIME AT OUR BERHAMPUR AS WELL AS CHANDIRAMCHANDRAPUR NEAR POLASARA BLOCK NO NETWORK ZONE.
IN CONNECTION I SEND YOU MUCH MAIL & YOUR CHEIF GENERAL MANAGER ODISHA CIRCLE HEAD. JUST ASKING ME OVER PHONE BUT NOT YET RACTIFIED THIS PROBLEMS.
YOUR CUSTOMERCARE PEOPLE ALSO NOT RESPONDING TO THE BSNL CUSTOMERS CALLS. THEY ARE DIS-CONNECTING THE CALL IN BETWEEN THE CONVERSATION. AGIN WE ARE TRYING FOR CONTACT TO CUSTOMER CARE. THEY ARE NOT RECEIVING THE CALLS.
SIR, MY SUGGESTION IS THAT IF YOU TRANSFER SOME STATE LEVEL OFFICER THEN IT MAY CHANGE. IN OUR TOWN PEOPLES ARE TALKING THAT SOME OFFICERS ARE TIE UP PRIVATE COMPANIES NETWORK PROVIDERS. BECAUSE SOME OF THE BSNL CUSTOMER WILL DISCONNECT AND THEY WILL JOIN IN PRIVATE COMPANY NETWORK.

IN CHANDIRAMCHANDRAPUR NEAR POLASARA THERE IS NOT NETWORK . ALL MOST STAYING SURAT,BANGALORE,BIHAR. THEY ARE UNABLE TO TALK IN MOBILE WHEN THEY WANTS. AT THAT TIME NO BSNL NETWORK. WHEN SMALL TOWN BERHAMPUR PEOPLES PROBLEMS ARE NOT HEARING BY YOUR CUSTOMERCARE STAFF OR OFFICER , HOW WE EXCEPT ABOUT THE RURAL PEOPLES GRIVENCES.

SIR, MY REQUEST IS PLEASE LOOK INTO THE MATTER AS A PRIORITY BASIC , SO THAT BSNL CUSTOMER WILL GET GOOD SERVICE.

AWAITING YOUR ACTION IN THIS REGARDS VERY SOON.
WITH REGARDS.
SUNIL KUMAR MISHRA

Hi I live in village Gulabgarh, Paonta Sahib (HP). BSNL. For about 3-4 months we are getting a very weak siganal in the area which is causing problems in communicating our beloved ones. Despite of many complains, the matter has not been resolved I kindly request BSNL to sort this signal problem at the earliest.
Rgds
Javed

I am unable to unsubscribe BSNLLive 3news channels at 29 service as I am unable to get portal pin number of my account in the bsnllive web site. My mobile no is [protected]

Since few months I am getting unnecessary SMS from no[protected], and charged RS 10/110 days for subscribing for WAP Bollywood subscription Pack. I never requested for that. I request you to stop sending sush messages and deducting money immediately. Thanks

Ravindra singh
39 bn crpf
naveen mandi faizabad
utter predesh
Feb 05, 2012
respected sir
sir I lock my phone yesterday. kindly provide me puk no [mob no [protected] sim no[protected]



thanking

I AM DAMAYANTI SEN.I USED MY BSNL NO LAT 2 YEARS.MY MOBILE NO IS [protected].I HAD COMPLAIN FOR MY WRONG DEDUCTION FROM MY MAIN BALENCE.MY 1ST TIME COMPLAIN NO IS A04WB1245021,NO FEEDBACK.THEN SECOND TIME I COMPLAIN AGAIN IN CUSTOMER CARE FOR MY WRONG DEDUCTION RS 50 RS, MY 2ND COMPLAIN NO IS AO7WB12500527.BUT THE RESULT IS SAME..I WANT THE REASON OF MY WRONG DEDUCTION ..I HAD RECHARGED GPRS 98 AND SMS CARD 31 RS SO HOW IS IT POSSIBLE DEDUCTION AUTOMETICALLY FROM MY ACCOUNT.

PLS SEE THE MATTER.I WANT THE REASON OR BACK 50 RS IN MY BSNL AC.I WILL BE HIGHLY OBLIED I[censored] SEE THE MATTER.

Sir,
What an idiotic connection is this broadband connection. Your bill came in time. Still now the speed of the broad band internet connection is kbps. Tremendous. If this situation doesn't change we no longer require your service. Stop boasting about your customer service, non-stop, unlimited, etc.etc. about this. Your fastest broadband connection is 75.6 bps. This is your excellent credit. This e-mail will be circulated to the ministry level for parading poor and nasty service.

I Hashmathulla Shariff need to cancel my BSNL landline and broadband connection[protected]. So kindly request you to do the needful for the same.

Regards,
Hashmathulla Shariff

My BSNL landline telephone No 0361 2203266 falling under Kamrup Telecom District is Dead since last one week, I have already lodged a complain under Registration No ASM/CO/2012/135 on 01/02/2012 But till now no response from BSNL authority is received It is now requested to take up the matter at the appropriate level for early redressal

I am using a prepaid service from BSNL ([protected]). From three months I am facing issue as below:

Whenever I make a call and disconnect, I get a pop up displaying the call duration, amount deducted and balance available. But I am getting an sms too from BX-INBSNL with same data (call duration, amount deducted and balance available). My message box is getting filled with these sms and its quite irritating to receive 100 sms for 100 calls u make daily.

I have been calling BSNL customer care (25-30 times) but no body is able to solve the issue.

Regards,
Vijay

Dear Team,

I am Raju, I like to share my worst feedback about BSNL telecommunication.

1) Yesterday (1-Feb-2012) night around 7:56 PM I got missed call from [protected] this number.

2 ) I was called at 7:57 PM on 1st Feb 2012 for the same number [protected].

3) When I was called that number call get attended from there end but nobody talked and I disconnected the call.

4) The call conversation only 20 seconds but when I was checked my balance Rs.40 gets deducted from my account.

5) Then I was called for customer care and logged compliant on the same day.
Docket number KT[protected] and Service request has been closed without any call back.

6) Service request closed stating that “Dear Subscribe, Please do not call back any missed call without +91prefix.other wise you will be charged at ISD rate and BSNL will not be responsible for the amount deducted”.

Need clarification below quires.

1) I want to know in which Country (ISD) call get charged for Rs.40 for 20 Seconds.
2) How the call gets connected without Prefix the ISD code?
3) How the SR has been closed without calling the customer

Name: Raju
Mobile number: [protected]
Alternate contact number : [protected]
Complient No : KT[protected]

Dear sir/madam, This is sureshbabu from rajahmundry.AP. Sir I submitted the documents for MNP from BSNL to DOCOMO as on dated[protected]. My number is [protected] UPC is BA853362. Irecieved a message from docomo i.e Your request for MNP is regestered successfully.5571649 on[protected]. I was cslled to Docomo custmer care and Bsnl care muchmore times. They said everyday to me wait 24 hours. So still date Iam waiting for MNP but not activate my Docomo sim. So I request you to kindly active my Docomo sim.

Thanking you,

your faithfully,

V. SURESH BABU.

Sir,
An advertisement was aired on my mobile on December 29, 2011 at about 15:33:01 about Mobile Radio and I was played a list of songs. I was asked to press a certain button to listen to a particular song. I responded as I was directed above, to which I was again asked to press a certain button to confirm the subscription to Mobile Radio. It was at this point that I realized that I was unscrupulously being subscribed to Mobile Radio, so, I instantly disconnected the line. Shortly, I was sent an SMS to thank me for subscribing to Mobile Radio and was charged Rs 25 for 30 days. I was also provided with a the no.1255533 to start using the service or to call 1255530 to deactivate the service. I called on 1255530 to deactivate but there was no such option mentioned to deactivate the Mobile Radio service, besides, they played a list of songs to select. I even tried to contact the customer service many times and many days but couldn't get thorough.

One thing that I never understand is Why was I charged for subscription to Mobile Radio although I did not confirm to it as I was asked to confirm the subscription.

After many days on Jannuary 24, 2012 at 12:00:38 I received an SMS that I have been charged Rs 5 for 5 days ( I had stated keeping less than Rs10 balance in my mobile because I knew they would charge me again to renew the subscription ) for Mobile Radio service which I neither activated nor used.

On Jannuary 26, 2012, I received another SMS which read that my subscription would be renewed on[protected] and to unsubscribe call[protected] please note that prior to this I was given the no.1255530 mentioned above to deactivate the service). I called on 1255533 this time and surprisingly this time they provided me with the option to deactivate the service in the beginning, the option which was not at all available previously. So, this time I could unscribe tho the Mobile Radio which I never used paid unnecessarily.

I term all this act of BSNL as "unethicall". I wanted a platform to voice my grievances after moving from pillar to post. I want to lodge a complaint against BSNL and want an explanation to it.

Kindly, look into the matter.

Thanking you,

Vijay Kumar
Piyana, Degree College,
Pithoragarh-262502,
Uttarakhand.

My BSNL prepaid mobile [protected] has been charged rupees 7 every week (i.e. 28/month), with prior notification, on renewal of subscription to Radio Mirchi constantly since my SIM was activated. It writes as "to unsubscribe, dial 59830". But when dialed the computer says as such number does not exist. Help me unsubscribe the same and stop the deduction as such radio service does not work(exist/active) at our locality.

MY BROADBAND INTERNET CABLE WAS DAMAGED AND CUT OFF DUE TO THE UNDERGROUND DRAINAGE WORK ON 05.01.2012. INSPITE OF MY SO MANY REPEATED REQUESTS AND COMPLAINTS WITH THE RESPECTIVE AE[protected], JTO[protected] AND DE[protected] NO ACTION HAS BEEN TAKEN SO FAR FOR THE LAST 25 DAYS. MOST OF THE TIMES THE AUTHORITIES DO NOT ATTEND TO THE CALLS FROM THE CUSTOMERS.

SINCE THERE HAS BEEN NO CABLE CONNECTION, I HAVE BEEN DEPRIVED O[censored]SING THE BASIC NECESSITIES OF LIFE LIKE INTERNET AND LAND LINE PHONE FOR THE LAST 25 DAYS.

KINDLY INSTRUCT THE BSNL AUTHORITIES TO LOOK INTO THIS PROBLEM IMMEDEATELY AND TO RESTORE MY CABLE CONNECTION.

DUE TO THE NON-AVAILABILITY OF CABLE CONNECTION FOR THE LAST 25 DAYS , I MAY KINDLY BE EXEMPTED FROM THE PAYMENT OF LANDLINE BILL FOR JAN 2012.

I HOPE I WOULD GET JUSTICE AT THE EARLIEST.


S.RAJARAM,
ASSOCIATE PROFESSOR OF ENGLISH
THIAGARAJAR COLLEGE OF ENGG. MADURAI-15

email: [protected]@tce.edu

mobile:[protected]