Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL prepaid mobile recharge

I have tried to refill my BSNL prepaid Mobile (gujarat circle) using ICICI online Mobile Prepaid Recharge Facility Through Internet Banking and refill of Rs 56.0 on 13/3/2009 at 2:00 pm and haven't received any refill as yet (5.00 pm same day). Amount of Rs 56/- already been deducted from my account.

u r crazy

i got my bsnl bihar number [protected] by Rs 330 from lucknow and i have not received the amount yet and the amount has been deducted from the recharge store's account.

I tried to recharge my bsnl prepaid phone through online for Rs.550/, my account is debited but recharge not done. sbi ref no is IG[protected]

Money got deducted but I have not received my recharge.

order no[protected] mobile no [protected] recharge done on 19/11/2013

BSNL — NEW PLANS.

please e mail me the different teriff plans about cheaper calls, cheaper sms, and cheaper calls to some particular numbers as i unable to get it from retailer.

NETWORK PROBLEM INSIDE THE ROOM
I am ussing bsnl prepaid connection from november 2005.
all is ok.but no network inside the room.Outside it is ok.
I have several time asked to solved the problem to customer care
(i.e.[protected]) but no steps are taken.I have already wrote complain to nearest exchange, cgm of kolkata telephones, several times.I also meet with them.But no steps are been made.
my phone number [protected], [protected].the problem is arise at santoshpur kolkata- 75 beside the arubinda school

I am a BSNL customer having an prepaid mobile plan called students suvidha introduced by kerala BSNL exclusive for students. In it they had offered free 2000sms/month, 49p for /min call etc .
But due to new TRAI Rule kerala bsnl had stopped all plans including students suvidha and bought new plan s which cost high for customer s . They cancelled all the freebys offered .
The new plans require monthly cost to be alive . They eliminated the validity for top up s and other recharges too forcing the cstomers to spend high amount monthly to use the connection .
Kindly revirse this and let the customers have the plan they had opted .
Please give customers freedom and protect them from this malpractice s .

Hoping an positive Action from you .

I was proud to say I'm the BSNL customer.I'm using STUDENT SUVIDHA BSNL plan in KERALA from 2009, they had introduced 1 year validity recharge.It was ok till last year.But now they had stopped the validity recharge. It's AGAINST CONSUMER RIGHTS to discontinue validity recharge of old plans.They can stop providing old plans to new one's in future but cannot order their consumer's to change the plan by forcing.This some what like British ruling INDIA

Awaiting the reply regarding BSNL's unreliable customer service.

sir
since 2009 onwards i am using BSNL student suvida introduced for students. In it they had offered free 2000sms/month, 49p for /min call etc .But due to new TRAI Rule kerala BSNL had stopped students suvidha plan and bought new plan which cost high for customers . They cancelled all the freebys offered.
The new plans require monthly cost to be alive . They eliminated the validity for top up s and other recharges too forcing the cstomers to spend high amount monthly to use the connection. so kindly take necessary action against this changes

same problem.. please solve this problem immediately :(

The plan was quite a satisfying one even in the middle of thousands of offers from other networks. It is really frustrating to know the revised policies of BSNL Management.I havent even thought about another connection for the past 3-4 years. But now.. I think i am forced to do it.
I request the authorities atleast to continue with the message offers even if they abandon other features.

Regards,
K.M.Harikrishnan Nambudiripad

november telephone bill

bill not received

bharat sanchar nigam limited(BSNL) — installation charges

sir/madam my self satwinder pal singh .i had installed internet broad band on[protected] with my self at my home.but when bill come to my home the installation charges mention in bill..i gave them a application of waveoff the installation charges. but they take long time to solve my problem..plz tell me now how can i solve this..for contact me the contact number is[protected].thank you

BSNL activates his alert service on my number without any request two times and deduct my balance by Rs 25 (total Rs 50) two time also and when i contact to customer care i am not getting any satisfactory answer nor my balance back. customer service agent told me clearly that balance will not be refunded.so please suggest me that how can i get my money back.

Bharat Sanchar Nigam Limited — false deduction of balance

BSNL activates his alert service on my number [protected] without any request two times and deduct my balance by Rs 25 (total Rs 50) two time also and when i contact to customer care i am not getting any satisfactory answer nor my balance back. customer service agent told me clearly that balance will not be refunded.so please suggest me that how can i get my money back.

for landline new connection we have paid the money and work order also issued,vide registration no MYPR/NONOYT/GEN/INOTN/7567 dated 9-2-08,registration status MYPR 39884 dated 9-2-08 and alloted phone no.23042272,till date not given connection. The action may be taken immediatly.my contact no.[protected]

i want bsnl internet connection how it i get ,i stay at uppal depo so plz send details about near bsnl subscriber details and give me suggetion how i get connection quickly ,all information send to my mail plz [protected]@yahoo.com

for landline connection we have paid the connection fee & confirm that connection has allouted before the April -08.our Demand note no. is N71907-N71908
Please confirm us when we got the connection

Address
BLK Lifestyle Ltd
vill Harriapur P.O.Guru Mazzara
Tehsil Nalagarh Distt.Solan (H.P)
Ph.[protected]

BSNL — waiting for new connection for 5 months

Dear Sir,

I applied for a BSNL land line connection and broad band connection 4 months ago in Hyderabad. I was promptly assigned a phone number[protected]. I was told that my work order number is GCBL-23370 and I can expect a connection within a week.

Since then I have been following up with BSNL customer service, Mr. Narayan Reddy, and Assistant Engineer in my area, They have been continuously giving me false promises and have not done anything yet.

I will really appreciate if you can help in getting me a BSNL connection.

Thank you,
Manoj Agarwal
9/202 Hill Ridge Springs
Gachibowli
Hyderabad AP 500032

Hi,

Im facing very bad experiece with BSNL people, they are giving very rude answers. Past 10days they are telling that will come and give new connection. everyday same answer, i called to number[protected], one lady will handle all calls and will not give proper answer. finally i beg her and got lineman number, he is Mr. Vakrisami#[protected], he is only one person available in this area and alwas on leave.

I called above number, they said we are coming, however they'll not come. if we call again, they'll give same kind of answer they are coming...god only know when they are coming. so i wasted my valuble time belaving these people.

Please make these people to work properly, like pravate organazations.

There people feel shame that everyone scholding them, however they will not change their attitude.

Please take proper action on them to give correct service.

thanks
Vijay
BSNL ref#61395455
AN:62413352

natural

BSNL — Unsubscribe service.

My mobile no. [protected] i wants to unsuscribe http:203.199.70.160/site/t.jsp?i=743 service. And unsuscribe wap actress service.

Please unsubscribe my Bhavishyavani service immediately.
my mobile no [protected]

BSNL — UNSUBSCRIBE SERVICE

Hi
I am using service of BSNL in pakur, jharkhand my no is [protected] By mistake i have subscribed the SAYARI SERVICE FOR THIS YOU HAVE DEDUCTED Rs. 3/- as DAILY charge. Now kindly unsuscribe this service by immidiate effect.

please unsubscribe my bhavishyavani pack service
my phone number is [protected]

BSNL bhavishyavani pact has been charged without my consent
please unsuscribe the bhavisyavani pact
from my number [protected] & [protected].

asith sangma
baghmara

i have unknowingly subscribed bhavishyavani plan .please unsubscribe it.my number is [protected].

Phone no 25667009

I applied for broadband and phone connection with BSNL on 28Aug-2009.

Finally managed to get the phone connection in SECOND WEEK of OCTOBER and that too after agreeing to give Tip (bakshish or bribe or inaam ) to the line man. It seems they informed the watchman that they will come to my home only when Madam (that is me) at home so that i can give them appropriate tip. I could not beleive it when my watchman told me this but agreed since i had no choice.

After that i was hoping that i will get broadband connection. I am repeatedly calling them on the following numbers, but no one comes home to give broadband connection:
044:22437300, 22437400, 22433000, 22430100, 22436383.

I wanted to tell this to the manager but not able to get any numbers from anywhere.

This is so disappointing and disgusting.

I recharge my mobile phone with BSNL rupees 175 power to serf the internet for 1 month unlimited free useges,but I cannot access the internet for 2 days.I lodged a complain before two days ago but I cannot get any response from the provider.

I am having BSNL internet connection it is working only 5 days in a month

SIR,
I HAVE MADE ISSUSE A NUMBER WHICH SIM NUMBER IS [protected]) ON THE DATE OF 24 MARCH 2011 BUT THE NUMBER IS NOT ON .

DISAGREE

my broad band conection is not working for three days.Iremitted bill in advance.my exchange is chen,gamanad.my tel.no.[protected].I request for their service.they dont care.

my customer id is [protected] and account number is [protected] ... at my home more than 1 month don, t have dial tone i have complaints several times in 198 but no any response from BSNL ...then today i complaint to 1500.. he said he will forward my complaint ... more than 2 year i had same complaint, cant use telephone . but i getting bill as i using the phone even telephone are death, , please take action in my complaint ...44925

Respected sir,
I am the customer of B.S.N.L. WIMAX internet service, my connection in not working, I paid my bills. I complained several many times to Mr. BALDEV (manager of bsnl wi-max department of rudrapur) and Mr. SANDEEP (B.S.N.L. WI-MAX it engineer) but they still do not gave any support, I have my own new little business (online registration of network marketing customers) from last 2 months and my annual salary is approx Rs. (1,30,000/-) and I warred lot of loss in my new business and I can’t still do it, the responsible is only (B.S.N.L. WI-MAX). My connection is closed from (6-march-2012) to still today (1-april-2012) means total (27 DAYS) for the B.S.N.L.’S bad service I am not able to give a (T.I.N.) number. I warred lot of losses that’s are contained below.
(1) Security of BSNL WI-MAX approx Rs. 2,500/-
(2) Bill of 27 days approx Rs. 783/-
(3) Buy an IDEA DATA CARD on 1-4-12 (for running my business) Rs. 2,100/-
(4) 3G plan for 1 month approx Rs. 700/-
(5) My income of 27 days Rs. 9,616/-
(6) Mental hurt (this is not comparable)
Total Lose (approx) Rs. 15,699/-
I am not able to were this type of huge lose and have not any believe on BSNL so please I am no able to give B.S.N.L. WI-MAX modem receiver to BSNL before they give me my security money and my business lose total Rs. 2500 + 13,199 = 15,699. Please take an action as soon as possible.
Thanks..

I had problem with my ADSL modem from long time so i decided to contact a BSNL techinician whose number was given to me by BSNL office. He came at my place checked everthing and finally he said "Sir, your modem has problem so i need to replace it. Unfortunately we don't have any modem right now as their is shortage of modems so you will have to wait for few months." I said ok its fine i will wait for sometime. Later after few months, when I didn't recieve modem, I decided to file Online complain through their website and after few days I received a response from them as "Technical adjustment rejected"!!!! I have annoyed to see them declining my request for a new modem. Now today again when I am facing a new problem, with BSNL Internet i.e my internet disconnects every 10second, i decided to file another complain on their website, but now it says "You have already filed one complain. Plz wait for your previous complain to be resolved". Now what I have to do???
I don't understand why this people are so lazy and arrogant

BSNL — OUT OF ORDER WY MAX

I MOHD ABDULLAH KHAN LAL DIGGI ,ALIGARH MY MAX NO 2790091 IS NOT WORKING LAST 25DAYS COMPLAINT NO I I0UP202102 &I14UP202109 AND COM NO -6 ON EXCHANGE NO ONE ATTENDED I WANT TO DISCONNECT DUE TO NO ONE ATTENDED COMPLAINT

Hi,

I am a resident of Balapur "X" Roads and following are my grievances:
1.My telephone number,[protected] belongs to Badangpet Exchange, very frequently goes out of order and it takes a lot of time to get it repaired. For the last 2-3 days the telephone is out of order. In spite of repeated reminders the telephone exchange has not received my complaints.
2.I have been issued with a caller ID telephone (equipment) for the last 5 years, but sorry to inform that day one onwards the caller ID does not function, even as on today. The matter has been brought to the notice of telephone exchange authorities, but it is of no use.

Therefore I request you to kindly note the problems and sort it out at your end. Sorry for the disturbance.

Thanks & Regards,
Ankana Ghosh

thank you so much. my complaint has been resolved after registering in this.

Following transaction not updated in your records.:
Transaction date 16 oct 2012, Rs. 194
SBI Morar. Gwalior, ref No. IGD 4672702
Bank Account No. [protected]

BSNL Ac.No.[protected]
Customer id:[protected]

my email id : [protected]@rediffmail.com
Plz help resolve the issue

My Landline has been dead for the past 3 days, I have called the exchange and they ask me to try again but till now the line is still dead,
can you please help me out and ask someone to look into this.


docket No : 5163
Number : 26964095
Avalahalli exchange
Anjanapura,
Bangalore – 62

Regards,
Pinto Philip

Hi

This is Lohith mailing you about our landline problem
i.e our landline connection[protected] is oftenly dead, inspite of your employes who keep on rectifying the problem it keeps on deactivated.
Please provide us the reason for that or rectify in such a manner where it does not get deactivated untill and unless the fault is from our end.

Regards
Lohith

My lanline is dead since one week... i had made several comlaints..my doc no is 85796036. i need ur immediate response

Ph. 26430354 Our Landline connection is dead for 2 Days. Take action.

My landline number is[protected]. It is dead for the past 1 week. Please do the needful

pls show bill details

My number 26873687 is dead since more than a month now. Have registered the complaint at Magarpatta office with no results.

Please look into this as a matter or urgency.

Hope you do look at these complaints

Regards
[censored]al

Hi,

My company land line is dead
Please do the needful.

Regards,
Saravanan A

Sir,

My phone[protected] is dead since 25-9-09. Now complaints over 198 and by post have not been attended till date. The payment has been paid in advance. Please look into the matter ans take action to rectify the complaint.

YF
K A Solaman

Sir,

My phone[protected] is dead since 25-9-09. My complaints over 198 and by post have not been attended till date. The payment has been paid in advance. Please look into the matter and take action to rectify the fault.

YF
K A Solaman

the landline phone no.[protected] has been dead. this is a complaint for bsnl to please help repair it as fast as possible or please tell me a forum where i can lodge a complaint properly.

thank you

please repair landline ...

this is a complain to bsnl telephones,kolkata. my landline 2321 9544 issued in the name of Mr. C.Mallik has been lying dead for sometime. please do take notice. also this has become a problem as it goes dead very frequently and then it has to be repaired. i request you sending over a technician from your team to come over and have a look.

thanking you

Our land line bsnl has dead for some days. So I want to make a compalimn against it. PH No:[protected],

Respected sir,

My land phone number[protected].One month over reporting complaint in chavara(kollam).But they are bliming.They were told to me that Jalanidhi work broken the line, not attending the fault.If it is unable to rectify please cut my line and i will take connection after 6 months, especting your advice please


Yours faithfull,

RavindranNair,
Manager,
Indian Rare Earth(IRE)
Chavara, Kollam
Office no:[protected]
Office no:[protected]
email:ravindrannair.[protected]@gmail.com

(Residence)

Ravindran Nair,
SivaChelVihar(H)
Aakkal bhagam, Panmana
Edappallikotta:po,
Chavara(via),
Kollam(dst)
Pin:691583

Mr. O.R.T Nair — Landline dead

My Landline number is 26136516 which is dead and there is lot of disturbance in the line. My address is Museum Co-op Hsg. Socy, B1 Flat No.11 Near Anjali Hospital Off Dhole Patil Road.Pune 411001

MY T.NO. [protected], I AM GETTING VERYMUTH DISTURBANCE DURING CNVERSATION VERYLONGTIME. DO NEED FULL.OTHERWISE CLOSE MY CONNECTION.

RESPECTED SIR,
I P.HANUMANTH RAO
MY LAND LINE NO IS 24826974
IT IS NOT WORKING FOR 7 DAYS PLEASE CONNECT

My landline no:[protected] is dead since last 1 week. kindly register the complaint and make it live.

my landline no.[protected]is dead from[protected] and i have complaint50 times.but bsnl (krishna ngr.)kanpur not taken any action up to[protected] pl.take strict action on responsible person of bsnl.complaint by aprati sharma .kanpur208007cont.no.[protected]

My landline no is[protected] its almost 1 month the line gone dead but its still not got fixed...i have complained several times personally and online too but till date no action is taken...But im getting the bill regularly and paying it regularly...can anyone suggest further course of action on this....

Dear sir,

we have land line phone for bsnl in kattur area. But very long period ( 1 month) with out working more time complaint for kattur area exchange no action. so please take necessary action as early. Other wise our connection will ready to saran ted . our detail will given below.

Name : A. Govidarajan

Phone No. :[protected]

Address : 4/65 Veethi vadagam, Kattur (po) Trichy - 19.

Thanking you.

Regards

A. Govindarajan.

BSNL landline phone is dead. number[protected]

ry this.sms COMP 080 TYPE your compalaint and sms to 55365.If they are not able to solve the problem they have a solution.You will not be able to complain thro the above said facility.
At indira nagar customer care(BANGALORE) a guy(employee or contract worker?) gave me an appliction stating that, it(application given by him) is enough for ecs clearance of both LAND LINE AND POSTPAID MOBILE([protected]).Repeatedly I asked this guy will a single application will do the magic? He confirmed the same.Now only Land line ecs is in place and cell one ecs is yet to be acted upon.PROMPTLY cell one stopped the OUTGOING CALLS.MY REPEATED REQUESTS TO CELLONE POSTPAID ADMINISTRATOS TO PROVIDE THE UTILITY CODE OR ATLEAST CONFIRM the CODE 5609057 WHICH I GOT THROUGH A FRIEND IS A CORRECT ONE OR NOT IS YET TO BE RESPONDED.Instead my SMS(OUTGOING) IS DISABELED.
ANANDA KUMAR
27/11/2012

RaviRaj — Socirty formation

Hi
the builder on sale deed mentioned in pune that he will form the society in 2001,yet he has not formed the society.Can this matter be taken in consumer court.Only thing is he has not issued receipt for the payment made to him in respect of formation of soiety,but it is cleary mentioned that he will form the society.
Thanks
Ranjeet

Raviraj Telecommunications — Telecom Services Unavailable

Hi,

I am customer of Raviraj Telecommunications which provide VoIP calling services to India and other countries globally. I am their customer in APAC region in Singapore. Recently I topped-up my account with them by paying S$50.00 and just after a week their all services are shut. I am trying to contact them through their Customer Service and E-mail, but there is nobody to response and even their land-line customer service phones are either coming switched-off or out-of-service. Their website address is www.ravirajtelecom.com and their Contacts page is coming under maintenance with no point of communication available regarding customer grievances. They are believed to operate out of Mumbai somewhere from Thane region.

I am highly concerned about the money I paid and similar customers like me who have committed money to them now left-out without enjoying the services promised.

Please let me know if anybody has any information related to this matter.

Thanks & Regards,
Rupesh

I'm also facing same problem.. In fact they are least concern to reply to emails aswell.

They are a big big BIG Hoax of a company .. :ooting people of their money and scooting. I am also one of many scapegoats they have .. and I too have lost over 70.00$.
Hope someday someone Local can catch them and make them pay for this.
They take advantage of the situation that most customers are farr away overseas and will not be able to catch them personally.

Me too was cheated by them. After a week of topping up the account for 50 Singapore dollars (I might have made 5 dollar worth of calls in this one week), I could not make any further calls. As Rupesh said, I have also tried contacting them using the landlines, but they do not answer.
What can we do?

I too had suffered in a similar way.. However I approached paypal as I'd done the top up of S$100 through my credit card and payment was made through paypal channel. They've been kind enough to listen to my complaint and investigate the matter. As a result, I've been refunded my S$100 back on my credit card through their help though there was whatsoever none response from RaviRaj Tele / Intercall connect / the relationship manager's personal handphone no.

If you decide to do so, do request them to black list the company too which they might looking at the track record of the vendor.

I also did loose money. the staff from that company have moved and started another company. Do not believe in any of these offers on phone. I would prefer calling cards.

RaviRaj — very very poor service

SUB:VERY VERY POOR SERVICE OF VICTORY GAS

I am pushpa from Nangloi; Delhi.
I have a bharat gas connection
of single cylinder and my consumer no. is 16545.
I have booked reffil the cylinder on 17th June 2010 but not delivered yet.
I want to book one more cylinder. I followup with victory gas agency Nangloi, Delhi but they are always told me booking is not going on you come after 3year.
I have faced very difficulty of cooking.
So plzzzz. solved very poor delivery.
Thank you

Yes same has happened to me also . I am also really confused, how to track the same him as he is either not picking up the phone or it is switched off.

Hi, I Regret to say that people are loosing trust almost every day in the name of service, in the end what they get is fraud.On June 07/ 2012 I called Just dial to inquire about BSNL service.I received a call from a person named Senthil ([protected]), he claimed to be a BSNL agent.He came to my house and took 1000 RS, for service and security deposit and informed me that I'll get the service in 7 days.Before week I called him and asked him about my service order number, he said BSNL has some trouble find my area for service.I wondered and told him that this not a remote place but posh area in Bangalore .I worked in telecommunication sector for 5 years and I knew how things worked.When I tried to call him for the second time, his cell phone was switched off, to my luck there was one more person who came along with him on 7 th June 2012, his name is Mr Elangovan([protected])I called that agents friend and he told me that MR Senthil is in Chennai.I waited for 2 more days and called him, he told me that his friend has left a message stating that BSNL service is not possible in my area.I later asked him if service is not possible, what do they do with the money which they receive from the customer, he informed that they will credit my money with in 5 days.As usual I waited and called his friend again.this time same story.Nobody is picking up the phone now.I went to BSNL service station and enquired about my service order, they said no service order exist.I called his friend again, he gave me his friends new number([protected]).I called the number, he mentioned that the number is incorrect, I verified the number with this friend again, the number was right.

I think Iam few hours late in reading this blog. I have given Rs 500 to Raviraj S([protected]) in the morning only. He also gave me a receipt I wonder If I am also duped like you guys. He has promised to me that I will get a call from BSNL by This Saturday and Monday I will get the connection.
Regards,
Abhinav

Hi Abhinav,

I had given Rs. 500 to the same guy (Raviraj) for a new BSNL connection on 04 Oct 2012. I called him up some days later and he gave me a work order number. This WO number seems to be fake. His phone is not reachable now. Did you get your connection?

thanks a lot guys i was about to give the required documents to the same person Raviraj S([protected]).I got an email from shantharaju <[protected]@gmail.com>.He asked me to get the documents ready for the new connection.Now i will go the the exchange and inquire about him.

Just wanted to know if anybody who has given the documents to him got the connection or not.
Please contact me on [protected].

Thanks
Pawan

Hi, somesh
Same story here also i m also pay 500/- rs nd no connection till now!

hi
I am also not able to get my 500 Rs back.I applied for the BSNL broadband connection through BSNL website.Within a minute I got an SMS with the lead ID and contact person as Raviraj mobile no:[protected]. He said post feasibilty check connection will be given.But it took almost a month time for them to do the feasibility check that too after so many calls.One person came for the check he was around 22 years of age .He showed his ID card and collected 500Rs and application. After 3 weeks they said connection is not possible in Electronics city and he said money will be retruned.Now I am not able to reach this guy Raviraj's mobile. Raised a complaint with BSNL and no response from them as well.

KINDLY ESCALATE ALL COMPLAINTS TO APPLETE AUTHORITY BSNL

PHONE:: [protected]

Email : [protected]@gmail.com