Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using bsnl broadband with Rs.499 p/m plan. SDO promised me for 100kbps speed but i am receiving 30 to 35kbps.
So i want toget full speed promised by bsnl authority.

My cellone no [protected] have been bombarded with cricket astro n other alerts without my activating it. I have tried to deactivate it by sending deactivation messages which does'nt work and calling customer care but no concrete action has been taken yet. I have been using this mob no since 4+ years and hence cant stop using it due to its wide circulation among my relatives and friends. Kindly help me in deactivating all advertisement messages and subscription services.

one sms has been coming in my mobile which is ' THANKS FOR RENEWAL TO RE 1 STORE AT 18.02.12 . YOU HAVE BEEN CHARGED RS 5 TO UNSUBSCRIBE SEND UNSUBONE TO 54646. and Rs5 is being deducted since 18/2/12 everyday
i registered a complaint to this number docket number is B18HP2793030 but after that again 5 rs deduce from my balance. . .plz help me. . .

I am using BSNL prepaid mobile No.[protected] for last 08 years. On 16 Jan 12, I received a message from +55678030 saying thanks subscribing xplore pack from Handygo and debited Rs.30 instantly for which I never subscribed. Then I sent two messages to 55678 for unsubscribing for which Rs.2 were deducted per message. Again on 16 Feb 12, Rs.30 was deducted towards renewal of the same Handygo pack. I could not get BSNL customer care on line. I do not know how reimburse the money for which i never subscribed. kindly inform me to [protected]@yahoo.com

- rajan

my bsnl landline not working properly for past one month i call them more than five times(in palavakam chennai,the office ph no is[protected]but they never respond anything still now ,my phone number is[protected] please do something

My self Pradeep Samal from ctc dist. &my mobile no is [protected].Plz. Deactive Valentine spl. pack &spl. wall paper pack. Receive from-BV-ONMOBL,CODE[protected] which was activeted on dt.17/02/2012.so take necessarry action at an earliest.

I OFTENLY GET MESSAGE FROM BZ-BSNL BILL ABOUT SOME OTHER'S BILL PAYMENTS CONFIRMATION MESSAGE. I CAN'T UNDERSTAND WHY OTHER'S PAYMENTS CONFIRMATION MESSAGE DELIVERED IN MY CELL WHERE I ALREADY ACTIVATE DND ? & ALSO MY COMPLAIN IN DND WITH NO.A[protected] DATED 28/01/12. YET I GET THIS TYPE OF MESSAGE REGULARLY.

my prepaid mobile has not been recharged from 14/2/2012. It is shown after pressing 16 digit RCV NO. " Result unknown" till date. No any information received from bsnl against my no. inspite of that i was produced my photo/id proof to the concerned bsnl office hailakandi, but till now the problem is not solved.i urge the concerned bsnl to take necessary steps to log out the same immediately otherwise i will arrange another cell of other co. or if any information have may pz send to my e-maid id [protected]@rediffmail.com

New connection formality done, Security amount depsoited in Sector 17 Chandigarh BSNL office. Now they are saying that they dont have budget to install. More than a month time laps. No confirm date now avaialble for same.

Ashish Mishra
mb [protected]

Dear Sir,

I have a BSNL Pre-paid mobile SIM having no. [protected] (Rajasthan) . Suddenly on date 16/01/2012, i got a message from[protected]MIMOBITV) about subscribing all Channels/Week , Rs. 40/Week and an amount of Rs. 40 deducted from my balance. Then i talked with Customer care officer and informed me that the balance will credited in my account between 01 Feb to 10 Feb 2012 and docket no. given was A18RJ742162. But this was not solved and complaint closed without giving any credit to me. When i again talked with customer care, no proper reply on this.
I am very much harassed by this matter and want a justice on this matter. Pl do needful as soon as possible.

Regards,

Ashok Goti
[protected]

Dear Sir,

My BSNL landline number under Parakkadavu exchange[protected] is not functional from last 1 month , I am working in Riyadh - KSA, my parents registered several complaints but the problem is not yet solved by authority till date, each of the technical people visit are trying to put the blaim on other department and go back. we need a permanent solution please, what ever be the problem cable related , phone related, or server related we need this line to be functional, Please be noted dial tone is available at line and it rings also, but unable to hear any thing both side due to voice disturbance.
Hope some body will come up with solution and support us.

Mahmoud T.K
Riyadh, KSA.
email: [protected]@gmail.com
Tel: +[protected]
Mob +[protected]

I opted for telephone connection withe BSNL chennai. I was to pay thee phone bill by due date - 30the Jan 2012 & however I failed to pay because of which connection got disconnected. I payed thee bill withe fine & following from pillar to post to get thee connection back.
Till now neitheer no responded & also all thee telephone number related complaints are just ringing theere is no response from anyone.
I spoke to Adyar Telephone exchange - Accounts office on thee number[protected] & was confirmed by thee officer my payment has reached & connection will restart withein an hour & broadband will be by night.
When I check after two hours, notheing has happened & now thee number [protected] is not answered at all. Hence again I spoke to kotturpuram exchange under which my telephone number comes, thee Sub Divisional Engr. TD is not responding in a manner to resolve thee issue.

Sir/Madam

I am residing at dubasipalya kengeri upanagar. Bangalore.
And my lland line number is[protected] it is very sad say
That BSNL peoples are shifting my phone from last three years

Before that I staid in Mysore road new guddadahalli
I have asked in kengeri telephone exchange 4 to 5
Times regarding this issue but no one provides satisfied answer
They just say ,their is no new lines to provide.

Its OK but 3 years is very long time.


Please do the needful as soon as possible.

my moible no Is[protected]. I have attahed to bsnl voice chat service on my moible without my knowledge now i want to unsubscribe from month of march.plz accept my request.

My Mobile No. [protected] is BSNL Network and My call conferance faculty is not avilable in my number and i am tired complain request in bsnl customer care then my problem not solved and customer care are not working properly

SIR,
I HAVE DEPOSITED MY ALL PENDING BILLS ON DATED 24.11.2011 AND SUBMITTED MY TELEPHONE SET IN SDO OFFICE TULSIPUR ON DATED. 08.12.2011.
MY DISCONNECTION OF TELEPHONE ORDER NUMBER IS [protected] AND COMPLIANT TO SDO TULSIPUR BY TELEPHONE SEVERAL TIMES. BUT HE DID NOT DISCONNECTED MY TELEPHONE NO.[protected] YET.

SIR SOLVE THIS CASE AT YOUR END. AS SOON AS POSSIBLE

CONTACT NO. [protected]

I am extremely sorry to state that I am getting such messages that " Your Hot Videdos Pack would be renewed on 16.2.2012; Rs.30 for 30 days. To unsubscribe, click http://203.199.70............ Please note that NO SUCH PACKAGES ARE REQUIRED BY ME. Please stop such behaviour. In case any charges of such package is levied on me, I shall have no alternative option except to knock the door of legal authorities.

Bheek Singh Rajpurohit
[protected]

Sir,
I have been using Bsnl 3g service since 6 months....But i am very unsatisfied with this...
Actually what happened about 15 days ago.....all the service were going good but suddenly one problem occurred and it was .." About 15 days before i was getting very good speed. I use 3.6 mbps device with 3g sim and i was getting speed of 300-450 KBPS, the speed was awesome & i was very happy but now I am not getting even 2g speed ..i am getting about 15-20 KBPS speed from last 10 days and then the download speed suddenly drops to zero and i am very disappointed ....Earlier I thought it must be some network problem but it continues from that time till now, I have registered a complaint regarding this twice and almost call daily to the BSNL customer care services -"24365" but they only say that we have registered your complain and will solve it 24-48 hrs or they say we are transferring your call to our cust. care executive head but all they do is nothing...
Please help me ........
My Contact No.: [protected] and my Bsnl no. is [protected] but dont call on this because it is in data card so i cant receive the call on this. You can call me on this [protected] which i have given above....

The faulty Telephone instrument, which was replaced by BSNL is also not working. This complaint was registered in BSNL months before vide ref No: krl/co/2012/524. Till date, there is no response from BSNL to rectify the instrument. We are at lose, paying the rent for the BSNL Telephone connection, which is of no use to us. We expect that an immediate action to be taken, as we are totally handicapped without a Telephone connection at home. Our alternate contact No: is [protected].

I have made complaint about my Land line number [protected], which is not working from, 06th Feb 2012. I registered my first complaint on 06th Feb 2012 (Document No:[protected]) , second complaint made on 09th Feb 2012 (Document No:[protected]), Third complaint made on 10th Feb 2012 (Document no:[protected]), Forth complaint made on 12th Feb 2012 (Document no:[protected]) and final and fifth complaint on 13th Feb 2012 (Document No:[protected]) through 1500 customer care service, but when ever i made a complaint with in 12 hours time i'm getting a sms stating that " Your complaint has been closed". Employees from BSNL are not even attending the problem ,without our confirmation, that complaint is being closed by the people. without visiting the location, they are writing a remark"Door Lock".

I request E-Consumer forum people to help me out in this regard, and requesting you to instruct the BSNL department to not send any bills for this phone problem period.

Regards,

P. Suman