Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

My BSNL landline number under Parakkadavu exchange[protected] is not functional from last 1 month , I am working in Riyadh - KSA, my parents registered several complaints but the problem is not yet solved by authority till date, each of the technical people visit are trying to put the blaim on other department and go back. we need a permanent solution please, what ever be the problem cable related , phone related, or server related we need this line to be functional, Please be noted dial tone is available at line and it rings also, but unable to hear any thing both side due to voice disturbance.
Hope some body will come up with solution and support us.

Mahmoud T.K
Riyadh, KSA.
email: [protected]@gmail.com
Tel: +[protected]
Mob +[protected]

I opted for telephone connection withe BSNL chennai. I was to pay thee phone bill by due date - 30the Jan 2012 & however I failed to pay because of which connection got disconnected. I payed thee bill withe fine & following from pillar to post to get thee connection back.
Till now neitheer no responded & also all thee telephone number related complaints are just ringing theere is no response from anyone.
I spoke to Adyar Telephone exchange - Accounts office on thee number[protected] & was confirmed by thee officer my payment has reached & connection will restart withein an hour & broadband will be by night.
When I check after two hours, notheing has happened & now thee number [protected] is not answered at all. Hence again I spoke to kotturpuram exchange under which my telephone number comes, thee Sub Divisional Engr. TD is not responding in a manner to resolve thee issue.

Sir/Madam

I am residing at dubasipalya kengeri upanagar. Bangalore.
And my lland line number is[protected] it is very sad say
That BSNL peoples are shifting my phone from last three years

Before that I staid in Mysore road new guddadahalli
I have asked in kengeri telephone exchange 4 to 5
Times regarding this issue but no one provides satisfied answer
They just say ,their is no new lines to provide.

Its OK but 3 years is very long time.


Please do the needful as soon as possible.

my moible no Is[protected]. I have attahed to bsnl voice chat service on my moible without my knowledge now i want to unsubscribe from month of march.plz accept my request.

My Mobile No. [protected] is BSNL Network and My call conferance faculty is not avilable in my number and i am tired complain request in bsnl customer care then my problem not solved and customer care are not working properly

SIR,
I HAVE DEPOSITED MY ALL PENDING BILLS ON DATED 24.11.2011 AND SUBMITTED MY TELEPHONE SET IN SDO OFFICE TULSIPUR ON DATED. 08.12.2011.
MY DISCONNECTION OF TELEPHONE ORDER NUMBER IS [protected] AND COMPLIANT TO SDO TULSIPUR BY TELEPHONE SEVERAL TIMES. BUT HE DID NOT DISCONNECTED MY TELEPHONE NO.[protected] YET.

SIR SOLVE THIS CASE AT YOUR END. AS SOON AS POSSIBLE

CONTACT NO. [protected]

I am extremely sorry to state that I am getting such messages that " Your Hot Videdos Pack would be renewed on 16.2.2012; Rs.30 for 30 days. To unsubscribe, click http://203.199.70............ Please note that NO SUCH PACKAGES ARE REQUIRED BY ME. Please stop such behaviour. In case any charges of such package is levied on me, I shall have no alternative option except to knock the door of legal authorities.

Bheek Singh Rajpurohit
[protected]

Sir,
I have been using Bsnl 3g service since 6 months....But i am very unsatisfied with this...
Actually what happened about 15 days ago.....all the service were going good but suddenly one problem occurred and it was .." About 15 days before i was getting very good speed. I use 3.6 mbps device with 3g sim and i was getting speed of 300-450 KBPS, the speed was awesome & i was very happy but now I am not getting even 2g speed ..i am getting about 15-20 KBPS speed from last 10 days and then the download speed suddenly drops to zero and i am very disappointed ....Earlier I thought it must be some network problem but it continues from that time till now, I have registered a complaint regarding this twice and almost call daily to the BSNL customer care services -"24365" but they only say that we have registered your complain and will solve it 24-48 hrs or they say we are transferring your call to our cust. care executive head but all they do is nothing...
Please help me ........
My Contact No.: [protected] and my Bsnl no. is [protected] but dont call on this because it is in data card so i cant receive the call on this. You can call me on this [protected] which i have given above....

The faulty Telephone instrument, which was replaced by BSNL is also not working. This complaint was registered in BSNL months before vide ref No: krl/co/2012/524. Till date, there is no response from BSNL to rectify the instrument. We are at lose, paying the rent for the BSNL Telephone connection, which is of no use to us. We expect that an immediate action to be taken, as we are totally handicapped without a Telephone connection at home. Our alternate contact No: is [protected].

I have made complaint about my Land line number [protected], which is not working from, 06th Feb 2012. I registered my first complaint on 06th Feb 2012 (Document No:[protected]) , second complaint made on 09th Feb 2012 (Document No:[protected]), Third complaint made on 10th Feb 2012 (Document no:[protected]), Forth complaint made on 12th Feb 2012 (Document no:[protected]) and final and fifth complaint on 13th Feb 2012 (Document No:[protected]) through 1500 customer care service, but when ever i made a complaint with in 12 hours time i'm getting a sms stating that " Your complaint has been closed". Employees from BSNL are not even attending the problem ,without our confirmation, that complaint is being closed by the people. without visiting the location, they are writing a remark"Door Lock".

I request E-Consumer forum people to help me out in this regard, and requesting you to instruct the BSNL department to not send any bills for this phone problem period.

Regards,

P. Suman

i had done an easy onle Top up recharge of Rs.220 on dated 06.02.2012 at 11.34 PM through online SBI banking Ref.No.IG90851835 in the mobile. No.[protected] but the same has not been done and Rs.220 has been deducted from my account. hence you are requested to credit in my account at an early adte. Thanks.
my contact no. [protected]

Sir,

Iam a state Government Employee. Call Rate of My BSNL Cell Phone (Pre-paid) was 49 Paises & 59 Paises to BSNL & Others respectively. Since last few days it is charging Re.1.00 to BSNL and Re.1.20 per minitue to other phones. I have several times recharged by Rs.3/- for decreasing the call rate and thereafter approched Customer Care of BSNL. In response to my query I have been informed by Customer Care of BSNL that the rate is 49 Paise to BSNL and Paise 59 to Other Phones but I am sorry to state that the call rate is Re.1 & Re.1.20 till today. How I can decreas the Call Rate as of earlier.This matter has been conveyed to BSNL Customer Care several times but the result is the same. Under the curcumstances I have no option except to remove the SIM and obtain a new SIM BSNL or Other. The difficulty is that the number has been given to department concerned and so many others.

(MRS.) SUJA. K.N.
[protected]

dear sir,
I have a bsnl prepaid mobile no [protected].I want to unsubscribe the LOVE SMS Service provided by BV-OVRSEA.As there is no number available so i can not even send the the SMS that UNSUB LOVE to unsubscribe.I have already lost 30 rupees twice in jan 2011,I have recived a message on 11feb 2012 from the same BV-OVRSEA SMS center that my subscription for LOVE sms service will be renued after 2 days .Send UNSUB SLOV to unsubscribe.
i send MESSAGE for UNSUB SLOV TO unsubscribe. BUT DIDN'T STOP SERVICE

THIS IS SARAT KUMAR NAYAK OF BERHAMPUR,ORISSA. I AM A BSNL PREPAID MOBILE SUBSCRIBER. MY MOBILE NO. IS [protected]. TODAY I CONTACT TO BSNL CUSTOMER CARE EXECUTIVE AND ASKED HIM TO CHANGE MY MOBILE PLAN AND TOLD HIM TO CHANGE MY PLAN TO SARAL ANANT(LIFE TIME VALIDITY). HE TOLD ME TO SEND A SMS BY WRITTING <HELP PLANCHANGE> AND SEND TO 53733. THAN IN REPLY SMS I HAVE TO CHOOSE 1. I DID AS PER HIS INSTRUCTION. BUT IN REPLY SMS CAME FROM BSNL THAT INVALID KEYWORD. PLEASE SEND CORRECT KEYWORD TO 53733. SO KINDLY HELP ME, I SUFFERED DUE TO MISGUIDE BY BSNL OR TECHNICAL ERROR HAPPENED FROM BSNL.

REGARDS
SARAT KUMAR NAYAK
BERHAMPUR
GANJAM
ORISSA

We have a broad band connection under ULD900 plan which is supposed to be upto 4Mbps speed. But till date the speed has not improved more than 1.5Mbps. Why is it so?
I tried with the exchange regarding this issue and they seem to be highly courteous and obliging but could not help in this issue.

When I tried 1504 around 12:30 today the executive said that there was a problem throughout tamilnadu and will be rectified in 30 mins. But till 15:30 nothing happened. Again when I called 1504 they said that your complaint will be attended in 24 hrs like an IVR system.

Kindly do the needful.

I had lodged a complaint on 31st December, 2011 as I was
facing broadband modem link failure problem. But, no actions have been
taken till now and I am having the same problem now. I cannot make another
complaint since the last complaint is open till now. My broadband modem
link starts blinking after 5 to 10 minutes on an average and broadband
connection gets disconnected after link failure.

I am using the Landline which is enrolled Internet numbered as[protected]. The actual speed while I purchase, they told 100Mb/Sec. But Now I got only 4 KB/ sec. My location is Rasipuram, Namakkal, 637 408. -Dr K Nachimuthu

With deeply regretted, I would like to inform you that I have not activated Chatting massage, rather than Rs. 3 has been deducted from my mobile no. [protected] which is not desire. Such type of malpractices, I have gave up BSNL mobile no. [protected]. This is highly objectionable.

I think BSNL has found best way to collect black money to fulfill their staff grievance and salary. If BSNL will adopt such type of wrong path, there is no longer time to diminished.

Therefore, I request you to please inquiry my case and refund my amount which has been deducted from my account and stop this SMS service.
Thanking you.
Manikya Charan Hansdah,
Mob. No: [protected]

This is Ramesh, I am a new user to BSNL Broad Band, I got a connection with speed of 4MBPs. But from the date of getting connection, apprx one month. I am not getting even 2 mbps. I am able to get only 256 - 512 KBPs. I have given three complaints to BSNL call centre, they are registering the complaint and the complaints numbers are as follows [protected] dtd. 03.02.2012, [protected] dtd. 05.02.2012 & [protected] dtd 08.02.2012. For all these complaints I am getting SMS by the next day, saying that the problem has been rectified. But I am not aware what corrective action they have taken. Till Now my speed is 256-512KBPs only, without checking the speed in my home how they have corrected. They do not have mail contact also. Hence nothing is recorded. If possible provide the correct contact person / contact mail so that some action has to be taken. Thanks Ramesh. M

Sir, I have landline number 2299600 and 2290600 as a second rent free phone. On[protected] my phone number 2290600 was diconnected by BSNL without any reason. After many complaints there is no any action has been taken. This number was distributed to my all relatives and customers. Please check why this number was disconnected and reconnect as early as possible.