Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Despite of lodging complain on 18th feb with complain number-[protected] against phone number-[protected] , there has been extraordinary delay in taking up the matter.Its strange and quite pathetic that complain related to such emergency services which should be undertaken within72hrs, but the service of BSNL has been poor.Without extending proper service,must get rebate on its rental for this period and must be reinstalled also as fast as possible.

my mobile no [protected] is not working since 1 week,it says sim card registration failed.how to proceed to get back my number

Dear Sir / Madam,
We from M/s. Faizan Shoes (P) Ltd., Solur, Ambur.
We are having a broad band connection (242058) from BSNL over 6 years and for the last one year we are facing the same problem lot of times, (i.e disconnection of internet service). When we used to complain, they do take several days to sort out the issues. But the problems persist often.

Also they gave a suggestion to change the internet connection from Baroad Band to Wimax Service (newly introduced). As per their suggestion we subscribed one Wimax Connection apart from the BB connection, which finally worked from the connection date i.e[protected] to till[protected].
I complained on 24.02.2012 to one of the J.Es, after some hours he got our Account Number and sorted out issue.

Now, today 25.02.2012 from the morning we had the same problem still not sorted out, and complaining to J.E, he ignored our complaint by rejecting the voice call given to his mobile.

Finally we completely fed up of your connection & your customer service. If you check our previous billing, you can understand that we the upper rated customers in your network for many years. Since you are providing a low customer service, irrespectivness to us, how can we suggest about your network to others.

Details of our connection
Broad band :[protected]
Wimax Account Number :[protected]

Regards
For Faizan Shoes (P) Ltd.,
Manager

Dear Sir,
I have applied for wi-max internet connection in the name of SWARGIYA SURENDRA BABU SMRITI SANSTHAN, IHHS Academy, Bathnaha at BSNL Forbesganj on 20/2/2012 but till date the connection didn’t established. It requires 16m wire but the department provides only 10m wire. Mr. Manish Kumar expresses helplessness to solve the problem. But billing started.
I therefore request you to take necessary action. For this kind for your act I shall remain ever grateful to you.
Thanks!
Rosy Devi Chairperson SWARGIYA SURENDRA BABU SMRITI SANSTHAN
IHHS Academy, Bathnaha
Pin - 854316
email - [protected]@rediffmail.com
mobile - [protected]

I, Mohammad Sadiq, have a BSNL landline, number[protected]. One week ago, while I was out of station and my sister was in college, Mr.Ramesh from BSNL Sait Colony office came to my residence at No:6/10 Sulaiman Zackria Avnue, Egmore, Chennai - 600008, and disconnected my landline and also took away the phone and modem without my knowledge or information.

I wish to ask BSNL Chennai telephones the following:

- How can your representative disconnect my landline without my consent?
- How can he enter my house and take away my modem without my permission?
- What about my deposit? Will I get it back or not?

I have also sent them an email on their online website complaints page with no response from their side.

Sir,
I applied for a bsnl Land line with broadband connection on October 2011 in Irinjalakuda Telephone office. Till now i didn't get connection and there is no reply from their office. After one month i visit Vellangallur area office, they reply that they have no cable to give connection.

In front of my house there is a public Taring and road land line cable also available. Land line cable and my house is left side of the road, so no need to cross the road for getting connection. From my house to the road, there is only 15meters distance and i need only 15 meters cable for getting connection. From the same place they provide other land line connections to other homes.

So, what i wants to do for getting connection and how long i want to wait. waiting for your information.

Thanks,

Jexo.

Dear Sir I Mr,Fazal Khan Bearing Telephone Number[protected], last 10 years old Customer in BSNL , i want broadband connection , i am contact local telephone office (Niali office ) and i am agree the plan of 500 ( Un Limited Use) + Telephone Bill is 60 that means 560.00/per month , but after one month i receive a bill , the bill amount is 1861.47, Bill No is 77376867,Bill Date 06/02/2012 , then i am contact local BSNL officer Mr.Sahoo Babu he say i am send Unlimited plan file , and he say to me contact to SDO No [protected], i am contact this number and SDO Say i report to you after enquary after some day i contact SDO but he do not receive my call then I contact BSNL Complain No 1500 and 198 BSNL Customer complaint Service and Service Executive response my call and say to me i do not generate complain number on Billing matter , please help me


Local Telephone Officer Number - [protected] ( Mr.Sahoo Babu)

Je - [protected]

SDO - [protected]


Copy Forward to - [protected]@bsnl.co.in
Copy Forward to - [protected]@bsnl.co.in
Copy Forward to - [protected]@bsnl.co.in
Copy Forward to- [protected]@bsnl.co.on
Copy Forward to [protected]@gmail.com




Fazal Khan
Niali,Cuttack 754004
Tele[protected]
Mob- [protected]
E.Mail: - [protected]@yahoo.in

wrng activation of girl love guru pack by number 59595007, my mobile no. [protected]

on 22/02/12 a plan is wrongly activated by bsnl , I have not activated, Please deactivate all plan. At present I am in Pune and customer care is not able to deactivate and not able to help about Jharkhand Shim. I am not able to talk jharkhand customer care. Please help & deactivate all plan. message came from 59595007 , Rs 7 has been deducted and love plan renewed for 7 days , please deactivate immediately. I am help less in pune.

Mithilesh Kumar Sinha

email : [protected]@gmail.com

I am using the BSNL CDMA service for last 2 months and I am highly unsatisfied with the service and the attitude of the Customer Care Executives of the BSNL service. My Mobile No. is [protected]. Today, on 23/02/2011 between 10 PM -11:30 PM around 19 Rs. of my balance was deducted while I was calling on the BSNL local no. I have recharged with 210 rs. unlimited BSNL to BSNL pack. So, my main balance should not be deducted from my account but it was happened. This is not the first time, it was also happened with me before couple of days. I really don't know whom to contact to resolve this issue since the Customer Care team is highly unprofessional and impatience. I even can't connect to CDMA Customer Care team at 1502. The call is disconnected as I deal the no. Please help me out with this problem.

Date- 23.02.12
Sub. –Complain for not finding Telephone Bill.
Ref.- Phone No.[protected]
Sir,
I want to bring my problem in your kind notice for a necessary action
1. I have not been finding my Telephone Bill for more then one year.
I have met many offices for it and have given written application.
But all in vein. I have gone Bill section SDO and GM Office Mission Compound
But it is of no use.
2. Due to this I can’t know the counting of my calls ,I can’t take the
Benefit of my Free Call.
3. I need Telephone Bill ,It is an Address Proof.
4. When I have all dues of Telephone Department then why Bill
Has not been providing me.
I believe that you will consider my problem and will take
Action to remove the problem.
Thanking a lot
Waiting for your appropriate action
Subscriber
Ashish Kumar Jain
10/404 Chhatta Barumal
Near- Sh. Dig. Jain Kanya Inter College
Saharanpur 247001 U.P.
Telephone No.[protected], Mob. [protected]

Date 23.02.12
Sub. – Complain for deducting bal. illegally.
Ref. 1. Mob. No. [protected]
2.No. From which Bal. is deducted[protected] On 21.02.12 at 9:15 pm
3. Complain No. –B21UP1825995 On 21.02.12 at 10:05
Sir
I want to bring my problem in your kind notice for a necessary action.
1. I fond an SMS at 9:15 pm on 21.02.12 from[protected]
Thank you for subscribing Chalisa pack. Will be charged Rs
10.00/30 days .
2. I call 1503 immediately my Complain No. - B21UP1825995
3. My problem is that----
a. When neither I call a no nor I receive any no there is not a
reason to subscribe any pack.
b. When we call Costumer Care , Different Person give us
different information, they also misbehave us, they cut
our call during conversation at 11:00 am Sarika Jiand Kavita
Ji cut my call during conversation .Disciplinary should be taken such
Costumer Care Officer who cut the call during conversation.
Officer should provide correct information .One say your
Balance will be refund then other says your complain
Is not made for refunding ,it is only for Deactivation.
4. Now I want ----
a. My balance should be refunded.
b. Disciplinary action must be taken to the Costumer Care Officer who
cut the call during conversation .
c. There should be provision ,No service should be activate unwontedly.
Balance is kept for our call not for Advertising Company.
Thanking a lot
Waiting for your appropriate action
Subscriber
Ashish Kumar Jain
10/404 Chhatta Barumal
Near- Sh. Dig. Jain Kanya Inter College
Saharanpur 247001 U.P.
Mob. [protected]

Sir,
I have a BSNL Pre paid Mobile connection which no. is [protected] on 22/02/2012 I had E recharged my account wirh Rs. 50/- (Fifty Only) which ref no.[protected]. Ihave a hand set Nokia 1616-2 in which ther is no facililty of GPRS or MMS, but the balance of Rs. 50/- deducted from my account on 22/02/2012 at 14:15 I submit complain on BSNL Complain center FOUR (4) times but they cannot give a satis fy reson thats why I wish to draw kind attenetence of your in this matter please help me to solve the problem for which I will ever great full to you.

Thanking you.
Mr. Ajit Kumar Samal,
Dhenkanal, Odisha.
[protected]

lost my simcard of BSNL. [protected]. herewith requesting BSNL service providers to block it

Sir/Madam

My land line no.[protected] is dead form last 10 days. I also booked complaint with id no. [protected] before 10 days ago. But Uptill now my telephone is not in working condition. And i also called to Sub Divisional Engineer (S.D.E.) on[protected]/2228198 but no one is responding.

Please take necessary action to resolve my problem at earliest.

Regards,
S S Bhangre
Mobile no. [protected]

Sir, This is B.Vasudev Reddy from Hyderabad city having cell No. [protected]. On 6/02/2012 on line payment of Rs.110 towards topup for my mobile No.[protected] vide tnansaction of bill No.Bil/[protected]/PREPAID MOBILE RECHARGE of ICCIbank Nallkunta branch Hyderabadhas been done and confirmed from the ICCCI bank.ABOUT 6 TIMES I have given complaints to the customer care ICCI bank and Cell one A.P. helpLINE. The reply is that the :system is not responding. On enquiry from the ICCI bank, they gave Cell one transaction of operator No.[protected] dated 6/2/2012. Inspite of repeated compaints tothe bank and cell one, they gave evasive reply and being looked in to it. Nearly 15days gone, nothing has been done.

money deducted from my account @ Rs 5 for each days without my consent. Now I want ot deactivate this scheme.

Hello Sir,

Recently I had applied for BSNL boardband connection online.

The next day one person called and told he will collect the documents from me at my office([protected]). On the same day one more lady called([protected]) and told they are from BSNL and please submit the documents to their person. I had submitted the documnets and some money to them (Karthik - [protected]). Next time onwards they are not responding to my calls properly. It looks like they are doing cheating in the name of BSNL.

Please do the needful sir. I have lot of respect for BSNL. But these people are doing disrepect for it

Thanks and Regards,
Ananth Kumar.

I bought the Bsnl 3g data card 2 days back in Koramangala 4th block from Bsnl customer centre, Bangalore and since then I have not been able to connect to the internet for 5 minutes at a stretch. It gets disconnected very often and speed is mostly around 10-15 kbps , often going down to 0, whereas my roommate has Airtel 3g which works perfectly fine. Even connecting to intenet in laptop via phone has better connections.
Is there a way out??

GPRS activated on my mobile no: [protected]. in 7-8 months i have use 2g inetrnet service. as per slow service i have not use it properly.........

The land line No. [protected] is out off order since last two month. I have lodged many complaints on 198 &1094 ,but all is in vain. I personally contect to the operator but he do not give any attention to this problem.The BSNL Dept. will awake after reading this text/ complaint.
GAJAN SINGH THAKUR