Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have broadband connection since last month or so,speed was very good,but then internet connection was off for about a week due to some unknown problem. after trying almost everyday to reconnect internet it was resumed but now the speed is very low.
Initially I was getting almost on an average 40-45kbps downloading speed and now its hardly 20-22
I have 750Rs per month unlimited plan.
Please help.

I HAVE A WLL CONNECTION OF BSNL (WLL NO. [protected]) AND PAYING 717 RS PERMONTH FOR UNLIMITED USAGE. BUT FOR THE LAST TWO MONTHS, THE CONNECTION HAS SLOWED DOWN DRASTICALLY THAT IT TAKES MORE THAN AN HOUR TO OPEN A SITE. THE DOWNLOADING RATE HAS BEEN 330 Kbps FOR THE LAST TWO MONTHS. SINCE WE ARE PAYING A MARGINAL AMOUNT AND THE PLAN IS UNLIMITED, BY GIVING SUCH A SLOW CONNECTION BSNL IS REALLY DECEIVING ITS CUSTOMERS. HOPE WILL DO SOMETHING TO END THIS EXPLOITATION

Dear Sir,

Pl. note that my Land Line No. 26496151, Our land line and BB connection is not working last two months, We have already Compliented in the BSNL Exchange office at Poonamallee before 1 1/2 Month Back, They told that There is a Cable fault, Since the Problem is Not Solved, This is not the First time, We have facing this problem Every 3 Months, If you have Doublt, Pl. check our Land Line # 26496151 Complient Register,
Even I have received the Bill for the Last Two months around Rs. 1341


So We are not intrested to continue your servied in further

Pl. cancell our Land line connection / Broad Band Connection Immediatly, and also Cancell the Balance Bill Amount,

Pl. confirm this Canlellation request,

Thanks

- Gobu J
([protected]@yahoo.com)

Dear team,


Can you please any body intervene on this issue.

I am waiting for your reply or call.

Dear Team,

I was waiting for your revert from 3 day's. kindly look into this issue as soon as possible.

regards,
jagan

Dear Team,

Still my issue is not resolved. kindly intervene any body in this issue.


regards,
jagan

Dear Team,


Need justification regarding my issue. Its was very ridiculous and i raised the issue on last week but till no body turned back.

I done big mistake because i was selected BSNL.


regards,
jagan

Dear Team,


I hope this issue will not get resolved until consumer team will be intervene.

I request you to please intervene on this issue.

Dear Consumer team,


Kindly help...I am not satisfy.

BSNL — missed call from isd no.

i got missed on 1.05.2012 morning from unknown no.[protected]. when i call back i lost 12 rs balance for 10 sec.
its very embarrasing.
i request you to take action.

Hi.

Inspite of several request for unsubscribing the wap service from"55678 wap servies provider" from my mobile no. [protected] since last 6 month, the amount Rs. 30/- per month is deducted per month.

Please unsubscribe the above pack with immediate effect

Thanks

I am also having the same complaint for my mobile no. [protected] and initiated legal action against BSNL and the service provider.

Inspite of several request for unsubscribing the wap service from"55678 wap servies provider" from my mobile no. [protected] since last 6 month, the amount Rs. 30/- per month is deducted per month.

Please unsubscribe the above pack with immediate effect

Thanks

service provided 55678 — unsubscribe

unsubscription of wap service provided by 55678
Hi.

Inspite of several request for unsubscribing the wap service from"55678 wap servies provider" from my mobile no. [protected] since last 6 month,
Please unsubscribe the above pack with immediate effect

Thanks

hi
Inspite of several request for unsubscribing the wap service from"55678 wap servies provider" from my mobile no. [protected] since last 6 month, the amount Rs. 30/- per month is deducted per month.

Please unsubscribe the above pack with immediate effect

Thanks

handyago is a blood sucker company. it has bad tie up with bsnl officers obviously.thats why handygo is sucking money from bsnl mobile holders

Hi,

I register my land line no in the AP.BSNL portal 3 months back.
after that i got my bill by post. but i din't got the ebill or the billing amount in the portal. i searched many ways how can i get the bill through online but no proper portal to asseses me.

even i called 1500 they are saying the same thing as i used to do.
To access my bill

Can any one help me out in this

Thanks in advance,
Anuradha

To
BSNL 18/08/2008

Sir, With due respect I would like to draw your kind attention regarding poor and pathetic functioning of BROADBAND (Bsnl) services from SGPGI Telephone exchange, Lucknow I tried my best to solve this problem in Bsnl, Lucknow but unfortunately without any result So I am writing to you with a lot of hope that you will resolve this problem using your god office.
Sir, I have taken broadband connection 5 months back (Ph[protected], Lucknow) but every after a few days broadband line gets disconnected and it takes 5 to 7 days to restore the connection, this is happening continuously for the last three months. More painful is the poor response from the Exchange. Even today (18/04/2008) broadband is lying Non-Functional. I have been complaining to GM Office, GM Office, SDO etc.but without any result
Sir, I can understand that BSNL being the largest network
in the country and there is always a possibility for technical-fault to occur but its very difficult to understand the fault becomes regular feature and No action is being taken to solve the long standing faults. It is fifth (8th) time in the last two months that Broad-band line got disconnected. Kindly do not treat this letter as a complain but as a consumer grievance which is an opportunity for a positive action.
So I request you kindly to do the needful to solve the long pending problem of Broadband-connectivity, this problem does not get repeated in the future and preserve the pride of BSNL in which I am also a part of it.
Thanking you
Yours faithfully

V.Sridharan, Technical Officer, Dept.of Nephrology,
Sanjay Gandhi P.G.I., Type 2 173, Lucknow-226014

BSNL — Poor Service from BSNL

To start of with, i had made my bill payment for my mobile a couple of weeks ago for which i wasn't given a proper receipt. I was taken by surprise when i saw a piece of paper with the BSNL seal on it mentioning the date, amount paid and the mobile number towards which it was paid.
The BSNL staff incharge gave me an reply that the printer wasn't working properly so they couldn't print me a proper receipt. When i said that i will collect the proper receipt the very next day for other purposes, the reply i got was, "we could not print a duplicate bill for this, we could only print it when the payment is made."
I am still puzzled, was it true that BSNL has an application that does not allow its staff to print a duplicate bill for the mobile services, whereas the same service is been offered for the landline customers with a dedicated queue for it.

Rubbing salt to wound was my next bad experience a couple of days after this, where i had to step into the BSNL office again this time for shifting my landline connection. When i handed them my requisition letter i was refused for acknowledgment, where i had to make my own acknowledgment. I made a photocopy of the same letter where they had marked it received with their seal and the date on it, considering that would help me in my further follow ups regarding this issue. When asked when will the connection be shifted i was told within 4 or 5 days. But two weeks have passed by, yet no signs of the connection being shifted, where i am paying my rentals for the landline and the broad band connection without any usage for almost 2 weeks. Getting really frustrated i walked up to the BSNL office to follow up what was happening with my application for shifting. The responce i got was that the new exchange people (where i have requested for shifting) are responsible anymore and not us. They where polite enough to at least give me the new exchange phone number for further follow up. When i call up on that number, the guy who answered the call asks me all such question which gave me an impression that he hasn't received my application yet, he goes on giving me another phone number saying that this guy will help me out in this regard. It has been 2 days I've been ringing this number for which no one has responded yet. Is this the service that BSNL provides its customers with? It has always been a problem with BSNL when ever and for what ever there has been no proper explanation given by its employee for any delays caused by them. But still i could see hundreds of people queuing with new connection application and some for shifting which includes me. I could see BSNL loosing many of its customers' in the near future, if this will be the quality of service it is ready to provide.


http://yeshvanthni.blogspot.com/

i am not able to check my usage account under brodband connection.my landline no. is [protected].due to this problem i used over memory than i have. i comliant it to my city bsnl exchange.i did not get suitable response from them.plz solve my problem.

i have brand connection form above company for last one week (from 16.12.2008 ) still the date i does not have proper connection for just 1 hour . most of the time connection does not exit. even if connection exist data speed is very low . response to our phone calls very very poor. Mettupalayam (Coimbatore Dist) one of the most poor BSNL service centre in india.

BSNL — LANDLINE FAULT FROM 20-01-2009 UNATTENDED BY BSNL

Dear Sir,

My Telephone Number is[protected]West Mambalam, Chennai)

Phone is dead since[protected]. Registered complaints through 1500 and 198.

Till today, i.e. 29.1.2009, nobody attend and rectify the faults. Due to this, we are
unable to operate Broad band and surf through NET for my Sons Marriage alliance.
He has come From Australia for this purpose. Everything is spoilt because of inaction
non rectification of faults.

I am thinking of shifting to Other private connections.

Can anybody attend this complaint and set right my land line connections.

Thanking You

pl. go through the docket no.-3302433 and 3375860. and see that my complain is not attended for last one month.

Respected Sir,
I am vineet mittal from 395/B Clerk colony indore. We have more problem with Bsnl including landline and also mobile services.
Actully my mobile no. of bsnl is [protected] and i take a complaint at your customer care service no. 24365, and your senior executive are attend it after 35-40 minuites and they will not come to any satisfied answer to me actully problem is that i recharge my mobile with sms voucher of rs. 56/- ( inclusive tax). and now i have 300 sms and 20/- rs talk time, and when i send sms to my relatives so than 0.1 rs./ sms are reduced in my main a/c balance. This is to reason of because i have on my delivary report option. but you do not specify any of further location to related on sms voucher. so how i know that when the delivary report option is on so that 0.1 rs ./ sms will be charged and your customer care executive are speeking to me when i call him than he will tell to me about that. Why
so please return my main a/c balance and plus also.

And with landline bills i have problem is that i have send to you a request about pay bills through my sbi a/c before approximate 5-6 month. and with your side any approval of related to it's not proceed recently. and i am go on your office at nehru exchange and meat the person are related to a/c mr. khan and he said to me bsnl not tiup with any of bank to pay online bills.
a/c holder of bsnl telephone :Mr. sanjay Mittal
and the landline no. are :[protected]

Now i have purchase a nic data card at rs. 1681/- at bsnl nehru exchange, and after 3-4 days i call the no. 1662 for inquiry of nic data card and the person tell me contact with mr. lodhi at[protected] but the attendor cant received phone and than again i call at 1662 and than they again take me landline no[protected] so the attendor are tell to me please collect your card at meghdoot exchange, indore.than i collect my data card on self and than i install my data card self, but i can't do installed properly and the internet are not to be work, than i again call for installation at[protected] please complete my nic data card installation by your technical hand but with your side no budy come here for installation and no one to take any satisfied answer to me . Why?.
If when i pay to you installation charges so why I install it self
Now i have installed my nic data card on self. but i cant have more than 2 to 12 kbps maximum speed on net operation, not to downloading speed. (12/02/2009)
1) BSNL MOBILE: [protected]
PROBLEM : CHARGES OF SMS DELIVARY REPORT
A/C HOLDER : VINEET MITTAL
COMPLAINT NO. 2826586
DATE : 10/01/2009

2) BSNL LAND LINE NO.[protected]
PROBLEM : WITH PAY ONLINE BILLS THROUGH SBI A/C
A/C HOLDER : MR. SANJAY MITTAL
A/C OFFICER : MR. KHAN
SBI TICKET NO. : 304272

3) BSNL NIC DATA CARD
PROBLEM : INSTALLATION CHARGES & speed only up to 2 to 10 kbps maximum.
A/C HOLDER MR. SANJAY MITTAL
CSRQ NO. 29/8043874
TEL. NO. 2302514





So please do something about it, if you can't do anything than i will do something like complain to bsnl service at consumer foram AGAIN .


CONSUMER FORUM COMPLAINT NO.167954 DATE: 31/01/2009

Thanking you

Sir I am like to draw your kind attension regarding your poor service. My tel no.[protected] is dead last two month but non of your employee come to check it.

My phone is not working last 2 month

M Joshi
[protected]

Our Telephone number[protected].- comes under Valasarravakkam telephone exchange.

Its out of order from Feb 21st, despite of several compliants and calling the bsnl office, they are not bothered. each day they have their own reaons...lineman on leave, lineman has gone for union meetin

What can be done against this??

ahmedabad 'D' cabin area one week Nothing BSNL mobile natwork

SIR WE ARE USING PAST 6 MONTHS BSNL BROADBAND SERVICE EVERY MONTH WE ARE PAYING 680 - 750 HOME COMBO PLAN - BUT THIS MONTH THE BILL AMOUNT IS 6466/- - WE ARE NOT USED THE NET CONNECTION MORE THAN 1-2 HOURS PER DAY BUT IN THE FIRT TIME WE ARE PAID 1780 BECAUSE O[censored]SAGE METHOD WE ARE NOT KNOWN THE PLAN AFTER THAT WE NEVER GET MORE THAN THE BILL AMOUNT OF 750/- BUT THIS MONTH WE ARE NOT USED THE NET, I THINK SOME PROBLEM IN MY NUMBER SO - MAKE SOLUTION OR DISCONNECT THE CONNECTION.

The given service phone number Krishna nagar does not exist - make solution soon as possible.

have a BSNL land line in Lucknow bearing phone number[protected] which is dead form[protected]. I have registered my complaint several times in 198 as bellow-
Date Complaint Token No.
10-2-09 m 5535
12-2-09 m 5535
4-3-09 t 0642
31-3-09 r 3900
20-4-09 s 9991
It is very regreatable that on responsible officer attend the above complain.Your service is very poor and irresponsible thats why people are disconting their land line phone.
M.Johsi

have a BSNL land line in Lucknow bearing phone number[protected] which is dead form[protected]. I have registered my complaint several times in 198 as bellow-
Date Complaint Token No.
10-2-09 m 5535
12-2-09 m 5535
4-3-09 t 0642
31-3-09 r 3900
20-4-09 s 9991
It is very regreatable that on responsible officer attend the above complain.Your service is very poor and irresponsible thats why people are disconting their land line phone.
M.Johsi
[protected]

dear sir
i applied or wll on 05th feb 2009 after one months its not working .
i am suffering from 1.5months
S.D.E is saying that we has no other handset and u can disconnect your number
please help me...
name------dinesh kumar
wll number-------[protected]

DEAR SIR, I AM VIRENDRA S PANDEY ADD.N007 STAR RESIDENCY EVERSHINE CITY MUMBAI -401208, I WANT INTERNET, BUT BSNL OFFICE CANNOT ISSUE NEW CONATION.BSNL OFFICE SAID LINE BLOCKED.I AM WAITING 1 YEAR.

i have b band connection .but i cant check my usage .

Respected sir,
bsnl is not giving good service at any level and product.
my broadband connection disconnects at every five to fifteen minute.I have this problem since one month but no action is taken.
Their land line telephone customer care personnel use very rude language and though doesn't do anything.
I think they don't. solve problems but just doing formality.
I hope you can help us.

Thank you

Respected sir,
bsnl is not giving good service at any level and product.
my broadband connection disconnects at every five to fifteen minute.I have this problem since one month but no action is taken.
Their land line telephone customer care personnel use very rude language and though doesn't do anything.
I think they don't. solve problems but just doing formality.
I hope you can help us.

Thank you

BSNL is one of the worst service i get, not able to connect properly. Every time it disconnects. Complaints been given no use.

So many wrong calls were coming even in midnight.

Dont go for BSNL Internet and Landline

BSNL — Data One Broadband is not giving proper service

This is Shefali Hada I have taken bsnl boradband and landline service. The landline is giving me reasonably average service but the broadband service hardly works. Specially this month it's hardly working. When i call at the help center, they make me wait for some 5 mins to be transfered to the operator and even if i get lucky enough the operators put me on hold and they just forget about the call.
Following are the details of my landline.
On the name of: Shefali Hada
Address: No. 307 1st FLR 20TH CRS 6TH BLOCK JAYANAGAR BG BANGALORE 560082
Telephone no:[protected]
Consumer no: 47445637

Student — JTO 2008

sir, in our center, BHOJ REDDY ENGINEERING COLLEGE FOR WOMEN, I.S.Sadan, hyderabad; we were not allowed to use any calculators including scientific calculators. This is very horrible thing as, they didn't hear to our voice and they said; its as per instructions. This time we had really a hard time in the examination hall to make out for solutions.please kindly take any action or remedy for this. Many of the students like us had to lose our chance to be employed by these blunder mistakes taken up by Exam centers.

GIVE A CASE AGENEST BSNL ... I THINK SOME OF THE CENTRE THAY ALLOWED...

I THINK MOST OF THE INVIGILATORS WHO HAD CONDUCTED THIS EXAM IS BELOW AVERAGE STANDERD... AND ALSO BSNL RECRUTMENT SECTION NAT TAKEN ANY HOME WORK TO CONDUCT THIS EXAM ... IAM SHAME ABOUT BSNL

BSNL - Cellone postpaid card - needed a call history for tracking my stolen mobile phone. number is [protected]

I am sorry to point out that despite repeated requests, I am not receiving my telephone bill at the given address. In this connection, I also tried to down load the bill from internet site but could not succeed. Is'nt there any way out that I do not have to go to telephone office to get duplicate bill every time. Please find a solution immediately. Balbir Singh Negi, Flat No.1304-B, La Place, Shah Nazaf Road, Lucknow, U.P. Telephone number[protected]. mobile number [protected]

hi friends
i am bhupinderjeet singh from mukerian .i am a bsnl mobile coustmer for last 4 years .
so i have a good idea about service of BSNL . BSNL mobile service a complete . if you have any enemy just give him a bsnl sim, it is the best way to get revenge for your enemy .
sooooooooo poor servicve you cant imagine . i face network problem from last 4 years .i have used every other mobile service provider like airtel vodafone idea etc... all are better than each other.
I REQUEST ALL INDIAN PLEASE DONT EVER HAVE BSNL .JUST BEWARE OF IT

respected sir . no response my excelp power in applied 03 months ago for 10 paisa fecility having no- [protected]and [protected].kindly see the case and help me. ph-[protected]

the slowest thing in the world BSNL — Slow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

that is the slowest net connection in the world it is also slower than the tortoise



you should improve your sevices

BSNL — bad service & ignore the complaint by sdo.

sir i m new user of bsnl broadband from 1 month. but from beginning i am suffering from bad connection or bad service or bad speed. i have complained lot of time by our nearby bsnl sdo, but he ignore my request everytime by saying tomorrow & tomorrow. toll free no. 1500 doesnt connect any time.

so sir pls help me from this bad service due to which i will able to use good internet browsing.


thanking u.
[protected]

Sir
I have landline phone no[protected] consumer no34411.For last more than a month it is dead.I have
registered several coplaints on 198 as complaint noL7390 on22.10.2009, M3149 on 28.10.2009, N7832 on
3.11.2009.On 17.11.2009 when i again tried to register the response was-already registered no N7832.
I have also lodged a complaint on e-mail on 5.11.2009 on consumer complaint.in but it is regretable that
i found my all efforts sheer wastage of time and energy.At no level your department tried to redress my
greivance.Do you think that even in such type of irresponsible attitude of your department consumer like me should keep on relation with BSNL.

I am using landline of BSNL for the last 3 past years I am very much dissatisfied with your service. My number is[protected]My address is P.Subramanian No:1 7th street B.V Nagar Chennai 600114.i am just tell the complaint for the last 6month.My telephone line wire coming through in next street. (At mean i stay in 7th street but my land line telephone wire will come through on 8th street.) There have so many problems create. I ask separate line in my near house. But your dept people tell this week will finish next week will finish but still your dept not compile the work.Pls take immediate action for this issue.

This is my 2nd complain i am posting 1st was on 18/08/2008 u can see...but my complain to bsnl is not second but numerous...only soved with help of higher autorities concern

To GM, BSNL, Lucknow 29/12/2009
Respected Sir, Before writing my letter i would like to inform you kindly that I never wanted to write to your high office for small things and disturbing you but I am left with no choice but writing to you. I humbly apologies if I disturbed you.
Sir, With due respect I would like to draw your kind attention that I have been using bsnl landline[protected] Lucknow) for the last 15 years but for the last 6 months my telephone line remained faulty with lots of noise and disturbances ic I cannot hear voice on phone properly, due to this my internet is also (dataone) getting disturbed often getting disconnected.
Sir, I have been complaining regarding this many times to concern SDO, DGM Office and compl.ph.No.198 and ph.No 1094 but without any result. Last week a line man came to check and informed me that the problem is with tel.line and it will be rectified soon but till 28/12/2009 my phone remains faulty.
I am writing to you with a lot of hope that you will resolve this problem using your good office.
Kindly do not Treat this letter as a complain but as a consumer grievance which is an opportunity for a positive action.
So I request you kindly once again to do the needful to solve the long pending problem and this problem does not get repeated in the future and preserve the pride of BSNL in which I am also a part of it.
Thanking you
Yours faithfully
v.sridharan

A BSNL land phone no -[protected] is out of order sine last 7 months..But regular bill is comming and we are paying also.

I have a Broadband connection from BSNL for about one year. But I have never felt that BSNL is giving me a optimal service. I can't access the speed what I am paying for. Several times there is no network coverage. Even after many complaints they are not at all careful to the customers.

So, I request the appropriate authority to take necessary action for consumer's self and oblige thereby.



My Address Details
==============

Bishnu Das
C/O: Nepal Chandra Das
Vill: No.1 Goutamnagar
P.O: Bishalgarh
P.S: Bishalgarh
Dist: West Tripura
PIN: 799102
State: Tripura
Country: India

about internet service,already i logged my complaints but still no reply from consumer complaints.thanks for consumer complaints.

no response even we logged complaints 3 days before and may thy scared of govt.let me know as great INDIAN citizen(Proud to be) but now a days(scared to be)

SIR

i have a evdo connection in maligoan area till date BSNL IS not able to give service what THEY calmed there is always a server down and speed is only 56kbps average and there is always connecting problem i have contected GM bsnl they said it will be over bye 1mounth since they are setting up more bts in guwahati but in reality for 6mounths its the same, its a cheating to the costumer for not giving proper service which IS bsnl's duty THIS SHOULD BE BAND IF ANY PROVIDER CANNOT GIVE SERVICE HE SHOULD NOT BE GIVEN RIGHTS TO GIVE MORE CONNECTION. BSNL CLAM TO GIVE 256 TO 2MBPS SPEED BUT THE SPEED IS 18 TO 56KBPS IF CONNECTED IF YOU DO THE SPEED TEST. ACTULE REQUREMENT IN GUWAHATI CITY IS AROUND 25 TO 40 BTS BUT TILL DATE ONLY 15 APPROX IS WORKING THIS POOR SERVICE SHOWES THAT BSNL HAVE TAKE BRIDE FROM OTHER COMPANYS TO MAKE DELAY OR GIVE A POOR SERVICE TO CASTOMAR SO THAT OTHER COMPANY CAN TAKE THE ADVANTAGE. IN THERE ADVERTISENTS BNSL IS SHOWING TO BE THE FASTEST ACESSING OF INTERNATE WHICH IS TOTALY WRONG THAT MEANS THEY ARE TOTALY FOOLING THE CASTOMAR WHICH IS ILLEGAL AS PER CUSTOMER FORUM

i agree bsnl improved much but still customer service still remains a vaccant spot.
I too facing the same kind of problem but for the last 12 days.i am not sure i can post this comment or not because any time the bsnl connectivity go off.
connectivity gets disconnected every minute or two[protected] i informed all the possible concern in lucknow but my problem remains unresolved.
Bsnl higher authorities must take note of this kinly.we are proud indians we should do what we can do to others as far as we are capable of.thats God's gift they got the chance to serve for better atleast for theie perks Govt. provides
You can see my earlier complains above
Let us hope for the best.
jai hind
sridhar
11/08/2010

BSNL — IGNORE OF COMPLAINT

I AM A CONSUMER OF BSNL LANDLINE TELEPHONE NO[protected] UNDER NORTH GUWAHATI TELEPHONE EXCHANGE KAMRUP DISTRICT TELECOME CIRCLE
MY TELEPHONE CONNECTION FREQUENTLY DISTURBING LAST THREE MONTH
I HAVE ALREADY COMPLAIN SEVERAL TIMES FOR DOING BEST BUT THEY ALWAYS TRY TO AVOID OR IGNOR MY COMPLAINS. THEY COME TO REPAIR MY TELEPHONE LINE AFTER 4/5 DAYS AFTER MY COMPLAIN LAUNCH. THIS IS VERY UNFORTUNATE BECAUSE I HAVE PAY TELEPHONE BILLS COMPLETELY. I PERSONALLY THINK HOW BSNL RUN IF THIS TYPE OF SITUATION PREVAILS DUE TO THEIR EMPLOYEES
THERE FORE WANT A PERMANENT SOLUTION IN THIS REGARDS IMMEDIATELY.
WITH BEST REGARDS
DR DILIP DAS
ASSOCIATED PROFESSOR
DEPARTMENT OF PHYSICS
NORTH GAUHATI COLLEGE

Hi,

I think the service of BSNL Durgapur is pathetic. We are BSNL customer for more than 13 years. But in this 13 years, I think never we had a good phone service at least for 6 months. I live in UK and my family is in Durgapur. Every time I call the landline, either it is dead or else so much disturbance that hardly either o[censored]s can hear anything. Repeated complaints have been made for years. No remedial action has been initiated. 2-3 time they have changed the phone instrument by an old repaired one which again starts giving problem within 1 month or so. My question is if half the month the phone line is dead, then why do they charge the monthly rental. ONLY BECAUSE IT IS SARKARI ! This is where India is lacking. Government and companies tell customers/consumers what to do but they fail to tell people what people should do when govt/companies fail to render the required service. In developed countries, in this condition, will not only write off the monthly rental charge but sometimes will give compensation for the inconvenience caused. Thats call service.

Regards
Shekhar

DEAR SIR
I HAVE REGISTERED COMPLAINT OF BROADBAND NOT WORKING 20 DAYS BACK.
MY COMPLAINT ID IS [protected]. I HAVE DEPOSITED RS 2500 FOR 1 YR SUBSCRIPTION IN JUNE 2010. I GOT 2 MONTH GOOD SERVICE BUT AFTER THAT I AM GETTING PROBLEM.
SUDDENLY TODAY MY COMPLAINT WAS DELETED FROM LIST.
I AGAIN TODAY REGISTERED NEW COMPLAINT WITH ID [protected].
HOW ONE CAN SKIP OR DELET COMPLAINT FROM COMPLAINT RECORD WITHOUT SOLVING PROBLEM

PLS HELP ME OUT

ir
mai no chenge 2330214
brodband kay liya appli kiya par kai intres nahi lay rahy hai 2329420
line ok hai par koi kaam karna nahi chata
proof


[protected] [protected] Modify Change of Telephone Number: 01-Nov-2010 In Process




[protected] [protected] Modify Broadband Provision 03-Nov-2010 MDF Done


pls immidiatly reply
suvidhayin na de pay to dono no pramanent closed kara dain

dr r s yadav 01- bhkhampur paper mill metro city road lucknow-6
mobil no-[protected]
thanks

BSNL — poor service

i, toufiq ansari, my BSNL ph. no. [protected], im experiencing very bad service from my fone since 1 year (poor voice quality, disturbance, cross connections) i have complained in the office to the line man even the GE of the respective office but they don't respond to it in a positive way.so please help me out.

I am having broad band (unlimited plan) on residential phone no.[protected] My husband is a Govt.Employee (PSU) As per rules of Lucknow Telephones I am entitled for 20% rebate on bill of above phone. For which I have applied thrice alongwith photo copies of identity card & employer's certificate to Commercial Officer of Mahanagar Exchange, but they did nothing resulting which I am paying more money for 3-4 months. I also visited to Smt. P.Saxena, Accounts Officer, Mahanagar Exchange, Lucknow but instead of doing any help they behaved very rudely. Please instruct them either also me rebate as per rules or disconnect my phone and broad band.

SMT ARCHANA SHUKLA
MMIG-1/26, SECTOR A, SBI COLONY
STP ROAD, ALIGANJ
LUCKNOW
MOBILE [protected]

Dear Sir,
I have experienced almost all the telecom mobile services, but have yet to see bsnl like useless service. I am generally meted with problems becuase of this phone. My number is [protected]. I am a journalist and have also highlighted this problem through media, but all in vain. bsnl service seems total uninterested in improving its service. I have roaming facility to my phone but only on papers and it real sense it is not working. Presently I am in Delhi but this phone remains almost out of service as a consequence I face tremendous problems. Please look into this matter.

SUB:- BSNL BROADBAND NOT WORKING[protected]


I AM SUBSCRIBER OF BSNL BROADBAND SINCE LAST 6 YEARS. NOW I AM SO MUCH DISSATISFIED WITH THE POOR SERVICE OF BSNL BROADBAND.

1. MY BSNL BROADBAND IS NOT WORKING SINCE LAST 15 DAYS. MY COMPLAINT NO IS [protected]. THERE IS NO POSITIVE RESPONSE OF BSNL STAFF AND OFFICIALS. AFTER SEVERAL DAYS REQUEST WITH MR ASHWANI JTO/BSNL/KPT HE NOT RESPOND ME POSITIVELY ABT MY PROBLEM. THEY TELLING ONLY THAT WE BOOKED COMPLAINT DOCT.
2. I GIVEN LETTER FOR MY ADDRESS CHANGE TO KAPURTHALA BSNL OFFICE IN THE MONTH OF SEP 2010, BUT TILL NOW THEY NOT CHANGED MY ADDRESS.I NOT GETTING BSNL BILLS SINCE LAST 5 MONTHS.
ALTHOUGH I DEPOSITED BSNL BILLS OF LAST 3 MONTH BOUCHER NO JL-D[protected] DT. 10.2.2011 RS. 2349/-.
3. IF BSNL CONTINUE THESE TYPES OF POOR SERVICE AND NON-RESPONSIBLE BEHAVIOUR WITH THEIR SUBSCRIBERS THIS WILL CONTINUE OF BSNL SRVICE DISCONNECTION.
4. I REQUEST TO BSNL HIGHER OFFCIAL THAT PL IMPROVE BSNL SERVICE AND ATTENT CUSTOMER COMPLAINT ON PRIORITY.

Most of the time Not able to connect Customer care number :[protected]

Really stupid network maintenance by BSNL...
No information about the product info and the updates
really Stupid Department ... no maintain on network problems and
customer problem resolution teams.

for this reason people moving to other network...

Hello and welcome to worst ever service provided by esteemed kolkata bsnl broadband. Give full amount for unlimited plan and go to sleep or just forget it you ever bought any connection. you will see internet connection for some minutes in a very lucky moment of day or night. you can also complain unlimited times as per unlimited scheme.There are actually people you can see working behind those messed up lines and department but if you find fault you will be more miserable.

HI..... Readers....... have recently purchased new cell phone Motorola milestone have been to office of bsnl and given written request for gprs connection on 1 april.2011 till now not got the connection are any help and support from the bsnl team are customer care.. they just ignoring are giving some stories.. i appreciate any of one who can help me here to resolve the matter.......... are am going to change my service provider to air tell......... i appreciate everybody ideas.......... thank you....... kalyan

BSNL — their poor service

they hav activated hello tunes and i called several time to deactivate it and till nw no response from their side.so many amount has been gone from my mob.

without our permission tey are activating several things and all our amunt has been cut by them,and we don't hav any balance

very poor service , every now n then network goes and sms also fails, 3G service is also very poor, very slow speed and very low network bandwidth...............customer care also don't help.

I have a landline connection & broadband connection of BSNL The connection plan is Rs.750/month but it never works properly.

It never works more than 20days in month regularly.

If I am paying the rental for the full 30days so why do they give service for less than 20 days?

We reside near Darul Uloom Bilaliah at Bilalaabad Ahmeda Kadal Lal Bazar Srinagar Kashmir ( Latitude 34° 7'8.18"N - Longitude 74°49'16.77"E ). We were having very very satisfactory mobile service from BSNL till BSNL Launched 3G Services. Now we are having terrible problem while using mobiles from our residence. Network signal on our mobiles Fluctuates. If we get the dialled number, there is either no or poor speech or our calls get disconnected within 3 or 4 seconds and message flashes "error in connection". Many a times while dialling we get following messages:
1. Connection error,
2. Network busy,
3. No. does not exist, etc.
GPRS service is either unavailable or remains highly disturbed from this area. This has put us to a lot of discomfort and we are seriously considering shifting to some other mobile service provider. Some people say that the service has deteriorated because some heavy duty Jammers have been installed to curb misuse of mobile phones from inside Central Jail Srinagar, which is aerially 1.5 Kms away from this place and by road around 3 Kms. Some people state that this problem has started with the commissioning of 4 or 5 Vodafone mobile towers in our vicinity. BUT the fact is that the mobile phones of other service providers like Airtel. aircel, Vodafone etc are performing normally. Will some authorised officer of BSNL look into the matter and redress our grievance under intimation to us? Our mobile numbers are: [protected], [protected], [protected], [protected], [protected],[protected], and [protected]

To whomsoever it may concern,my teliphone number is [protected],Customer ID [protected],Account Number [protected]. My landphone is not working(OR I should rather say it is compleatly dead)since July 17,2011 for which I have given complaint on the same day,but until now no service has been given nor any technician has come to repair it.Later I came to know that,several phone lines of our locality has been disrupted due to heavy rain OR storms which continued for several days.But in spite of that,I repeatedly complained several time,but nobody has come to repair the phone until today. I urge you to send BSNL technician as early as possible. Thanking you, CASTALINO LETITIA

Hi

My BSNL broadband is not working for the past 2 weeks. My landline number is 2533448. I talked to customer care and even talked to the SDO of the Janipur area but to no avail. My complaint no. is [protected]. The SDO asked me to come to the exchange and get the modem checked instead of sending a person to our place. Left with no option my mother went to the exchange. The modem is fine. We are still waiting for their kind consideration...........

Yours sincerely

Vidushi Mahajan
Ph.D student (IIIM, Jammu)
emai id : [protected]@gmail.com

20 DAYS AGO MY TELEPHONE IS NOT WORKING . WE GO NAIN AND AGAING FAR COMPLAINT . THEY NOT RESPONSING AND DID NOT CAME FAR REPAIR. THEY NOT RESPONSING . I ALSO HAVE NET BROND BAND CONNECTION.DUE TO PHONE ITS NOT WORKING .THATS WHY I DISCONNECT MY NET.THIS IS BIG PROBLEM. THEY ARE NOT TAKING STRICT ACTION.so poor service.PLZ SIR MAKE IT IN RUNNING CONDITION SO THAT WE FEEL GOOD.

BSNL — Service not restored in time, even after registering a ticket

Hello Sir/Madam
I filed complaint 61206187 on 03/12/2011 that the line is dead and hence the internet is not working. I received no communication regarding this till 05/12/2011, so I called them at around 1 pm on [protected]. I was told that the personnel will come in to fix the problem, but no one turned up till 4:30 pm. I called them again and I now got a response saying their working time is over and hence none would come to fix the service. This is not how services are supposed to work. I've already stayed data dark, without internet for three days no.

--
Thanks
Narendran

Don't go for BSNL atleast here after. Why did you wait for 1 year first of all?

Go for private service providers like airtel. Though expensive, its reliable in terms of service. Or get datacards and reduce your usage according to ur budget.

Nothing will happen here by complaining.

I went to BSNL office, Rohtak on 17/01/13 to put an application against reconnection of my existing landline no.[protected].
I was being told that my services will be active within a day or two but till now no action has been taken.
And today also when I went their for enquiring why my complaint is still pending? I was told by office people to go here and there. It waisted more than half an hour of mine but Nobody cared and At the end I came back with no results.
I am very disappointed from government services. Why are they charging so much in the form of taxes if they cant even provide us services.
This is completely harassment.
I want some serious action to be taken against it.

SIR/MADAM,
I HAVE BEEN DEALING WITH BSNL BROAD BAND SINCE 2008, IN THIS YEAR I HAVE BEEN SUFFERING FROM DIFFERENT PROBLEM.VIZ
NO DIAL TONE, NO BROAD BAND CONNECTION, RECEIVER DISTURB ETC. ETC.INSPITEOF WRITTEN COMPLAIN THE DEPARTMENT CANNOT
MOVE PROPERLY.
PLEASE LOOK INTO THIS MATTER AND TAKE ACTION .
THANK YOU.

MOMOTAJ UDDIN BORA (KAJAL)
CONT.[protected]
LL:[protected]
e.mail.[protected]@gmail.com

POOR BROAD BAND SERVICE

SIR/MADAM,
I HAVE BEEN DEALING WITH BSNL BROAD BAND SINCE 2008, IN THIS YEAR I HAVE BEEN SUFFERING FROM DIFFERENT PROBLEM.VIZ
NO DIAL TONE, NO BROAD BAND CONNECTION, RECEIVER DISTURB ETC. ETC.INSPITEOF WRITTEN COMPLAIN THE DEPARTMENT CANNOT
MOVE PROPERLY.
PLEASE LOOK INTO THIS MATTER AND TAKE ACTION .
THANK YOU.

MOMOTAJ UDDIN BORA (KAJAL)
CONT.[protected]
LL:[protected]
e.mail.[protected]@gmail.com

Respected sir,
The internet service in my area is very poor. I am complaining about the continuous line drop for a very long period of time but no person in the Bsnl office seems to take my complaints seriously. We are paying them in advance the charges of early internet service yet most of the time our phone lines remains dead. Our internet wire in the the street has beeen broken by the monkeys and we had asked the concerning person to change the wire but the joined the broken wire from 8 places so we are not getting proper signals. The concerning person is very careless and doesn't take our complaints seriously. Please do look in this matter as soon as possible they are looting us of our money and are not providing services properly. Thanks in advance.
With regards

hello...I am sudam Ingle I am using bsnl gprs on [protected] number...and I am facing gprs problems.gprs is disconnects after some time..and then it takes too time to connect again. .BSNL's gprs service is the poorest service in India...when I tried to contact costumer care from 123, the call is not connecting to costumer care service, its automatically disconnects..solve my problem immediately otherwise I will not use further services of BSNL..
there are lots of private companies which provide better service in less price.. .

my mobile no. is [protected]

To
The C.G.M, Kamrup division, Assam, India
Dated-Guwahati, the 28th Feb/14
sir,
I have a landline telephone connection of BSNL ([protected]) for last 15 yrs.But for last 1 yr I got very
poor services from them. for example sometimes, this no remains dead for more than 1 month even after official complain is given.This time after the official complain is given(Docket No-[protected]) of BSNL, the no is still out of service showing busy at any time for last 7 days.


Therefore, I request you kindly to take necessary steps for giving a very good service with active connection at anytime.
Thanking You
Dr.Dipak kr Das
c/o-Mr. Prasanna kr Das
wsst-nizarapar, sastri-path, H.No-31
kanwachal hill side, silpukhuri, Guwahati-3, kamrup, Assam

Disappointing broaDband ServiCE .

BSNL — Unauthorised charging of add on services

Getting caller tunes on my mobile number [protected] without request. I had requested BSNL Customer Care Portal(All India) on 7 Feb 2011 to disconnect the service with immediate effect. I had further requested them to inform me how much amount has been charged on the service in the last one year as also refund the amount so charged. Further, I had asked to disconnect all add on services to the mobile immediately. Now, even after one month, the complaint status is 'PENDING'. Even after the request, I have been charged Rs 28/- on 11 Feb and another Rs 12/- on 3 March, 2011.
Their BSNL customer care mobile number [protected] is so badly managed, or call it mismanaged that the lady answering the call will never register your complaint, and that she will always misguide you to a wrong number.
Kindly help me get back my money that has been fraudulently taken away from my account by BSNL in the name of caller tunes without my request.
Shyam Sunder Goel

Brod band not working

right one...

56505 — Unauthorised charges

My mobile no. is [protected], five months ago I activated for government job alerts for one month only. I was charged for Rs 20 for a month. Then I sent message them (56505) to deactivate. Yet they continue charging Rs 20 every month. Every message for deactivation costs Rs 2 to me, but stil they charge every month, why? Please do needful.

I HAVE BEEN CHARGED FROM PAST TWO MONTHS WITH THE MESSAGE GIVEN BELOW PLS. UNSUBSCRIBE THIS SERVICE FROM MY MOBILE PHONE NO. [protected]

"THANK YOU FOR CONTINUING CHALISA PACK, WILL BE CHARGED Rs. 10/ 30 DAYS, TO DEACTIVATE CALL 1255530"(MESSAGE COMING FROM NO.[protected]

EVEN AFTER CALLING ON 1255530 THIS SERVICE WAS NOT DEACTIVATED AND WHEN I REGISTERED MY COMPLAIN ON BSNL CUSTOMER CARE([protected]), EVEN THEN THIS SERVICE WAS NOT DEACTIVATED AND I HAVE BEEN CHARGED ALSO FOR THIS.

MY COMPLAIN NO'S ARE A24UP1771206 & A29UP1779581.

I HOPE YOU WILL UNSUBSCRIBE THIS SERVICE IMMEDIATELY AND REFUND ME THE MONEY ALREADY DEDUCTED FROM PAST TWO MONTHS AS I HAVE NEVER SUBSCRIBED THIS SERVICE MYSELF.

BSNL — Activation of Chalisa Pack (without consent)

Bsnl is automatically activating the chalisa pack on my mobile phone & deducting from my balance without my consent.The number for deactivation doesnt work

I have also same complain.my land line no is[protected].my documents already submitted in BSNL head office at kaman chowmuhani almost 2 years ago.when we will get back?

BSNL — BSNL Lanline not working

BSNL lanline is not working in my house for the past 20 days, for which we have already made a complaint. But, till now no body turned up. Kindly do the needful at the earliest possible. Our Lanline number is[protected].

Respect Sir. Our landline is two month dead, I will complaint in VARKALA EXCHANGE, but not responding, inspite of complaints 5times, kindly immediatley repair the phone NO:[protected], M.YESODA, KEEZHEVIDUTHY, NEDUMGANDA P.O, VARKALA, TRIVANDRUM DIST. PINCODE-695307. Thank you

Phone should be replaced

date : 04th July 2009.

respected sir,

my telephone line from pune hadapsar exchange and my tel no is 26872407 and my address is 205 himalaya house pune solapur road pune 13
my landline is dead for few day s now and i have a braadband connected to this line and my daughters online engineering results is expected so plz do the needful and get me connected to landline telelphone immediately
i need my net to be on on sunday that is tomoro to see my daughters results on line
i hope u understand my problem.
thanking u in advance
and looking forward for ur early connection
agnes j pinto

my land line phone is not working since 15 days, my phone no.[protected]
This comes under Rajender nagar telephone exchange, R R dist. A.P.
Hyderabad

BSNL Landline — lanline not working

my bsnl lanline [protected] is not working properly from 3 days
so plzzzzz repair it so it can work ans i'll able to call....

my bsnl landline phone number is [protected]. my bsnl lanline phone is not working from 10 days. I was registered complaint in bsnl lanline call centre
in number 1500 in jaipur. I was registered complaint in three time. But no response. My father registered complaint application in mahwa telephone exchange. But no response.now what do else. Address is babu lal sharma v/p rashidpur, Tehsil-mahwa district-dausa rajasthan pin code number-321613.my bsnl bsnl lanline number [protected] is belong to swaimadhopur telephone exchange.

now my bsnl landline is not working from 25 days.please see it

my land line[protected] is not work from[protected].i make a complaint city office& from 7-05 2012 call at 198 .
but 198 say to me today your phone will be work. up to now my phone is not work .this BSNL service .

Respect Sir,
Our landline is three month dead, I will complaint in VARKALA EXCHANGE, but not responding, inspite of complaints 5times, kindly immediatley repair the phone NO:[protected] . we alredy paid one year bill . for this conection . pls were we want to give the complaint . we are trying our best pls do the need full.

regards

Anoop

Sir, my landline[protected]is properly not working.
Harish Kumar A.V
'Asheerwad'. Kanatthila. Sullia.
574239
Mob: [protected]