Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1. i have got connection of landline with broadband internet connection.

.
2..my landline number is 2580458
3. my complaint is as follows.



being a central govt officer i have not been provided with 20% rebate till date.

i do not get my bill in time resulting in disconnection.

i have apprised this matter number of times with BSNL authorities but till now no action has been initiated.


kindly look into matter
,thanks

girish walia

wing commander

My land line No.22473224 and shifting request was given on 3rd Oct,2011 from Madipakkam to Kovilambakkam.
Since that day, nothing happened but regularly bsnl billing dept sending bill for non used period.One bill was paid by me and when I enquired about customer care at1500, they replied to ignore the bill but they registered my complaint No.68731124 dated 14th Jan,2012.
And also I enquired with SDE, kovilambakkam and was replied that due to not getting permission from Highway, they could not route the line. He added that they could not specify when it would be cleared. It's ashamed to note almost 4 moths they could not do anything.

I have made my landline bill thro online on 11.01.2012 for my home phone no.[protected].
The amount is debited to my bank a/c. But I have not received the BSNL receipt for the payment made. My bill status still shows pending. My payment transaction shows the status as initiated. I want that my outstanding bill to be cleared or the bill amount is refunded to my bank a/c

S.Latha

Sir,
I wish to bring to your kind attention on the problems faced by us on the WLL Telephone connection No: [protected], provided by BSNL.
1) The Telephone Instrument, which was a replacement device given to us from BSNL Vytilla office, is not functioning properly. The person at the receiving end is complaining of our disturbed voice, on every call.
2) The message function of the instrument is not in proper order. After a SMS message is send from the instrument ,Continuous repeated messages are send to recipient without our knowledge. In effect, we had to shutdown the instrument.

Please do the needful at the earliest, to avoid billing over the unwanted messages sent from the instrument automatically without our knowledge.
. Our Contact No: is [protected].

Thanks
Biji Samuel Cherian

Hi,

Last month i have applied for BSNL combo plan 600 in St.thomas mount Customer care office chennai.
When i applied for that connection they told that , as per BSNL offer (valid till dec 2011)INSTALLATION charges will be waived off .

So, they won't provide telephone instruments , and i did modem configuration on my own.

BUT , they charged rs 250 for installation charges and rs 600+500 for security deposit.

I went to St.thomas mount customer care and they given BSNL account office number . she told the different story...

WHY BNSL SELL THEIR PRODUCTS BY GIVING FALSE COMMITMENT TO CUSTOMER and WASTING OUR TIMES !!!

Can i apply this case in consumer court ????

I have proof for the above commitment given by BSNL in their portal and also have the same by printed plan doc while apply for this line.

Thanks
Umamaheswaran

Despite sending sms "UNSUB BB" to "51123" on 02/01/2012 to discontinue PUSH service under Bharat Berry Plan , Rs. 50/- has been deducted from prepaid balance of my Excel Prepaid Mobile No. [protected](Bangalore No.) on 06/01/2012 ignoring my clear request (timely delivered on 02/01/'12) to them n acknowledged as well by them instantly - an irritable act of carelessness n dishonesty on their part ! The deducted amount may plz be refunded to my prepaid A/C(Mob. No. [protected]) forthwith ! - Birendra Prasad Sahu , Retd. Class-I Officer , Resreve Bank of India , Bangalore .

DETAILS:customer ID:[protected]/A/c No.[protected]/LL-[protected]/Bill No.& Date:[protected]/Due Date for payment:06/01/2012/customer type:Individual/OLD CUSTOMER ID:[protected]/installation date:[protected]/Mode of Payment: ECS//Last Net Amt.Paid by ECS:757.00.
I agree with and like to bear with the situation as experiencing by the BSNL Authority/Services Men and the valuable customers like myself of BSNL traditionally due to extension of due dates upto 31/01/2012 by the continuity of MODE OF PAYMENT bt ECS,if possible, to avoid any further failure for the cause of heavy rush of customers in the long long queue over the PANIHATI TELE-EXCHANGE ON 05/01/2012(Thu)by r.citizen

Sir,
My phon was disconected on my request by the SDO Telephones Palampur (Kangra). Subsiquently I requested for the releas of my security amount but despite of my number of requests the said officer has not released the same even more than 4months have passed. My llnumber was[protected].
IT IS SAID TO SAEE THE ATTITUDE OF tELE COMMUNICATION DEPARTMENT.
Truly Yours,
Dr. Bakshi U. K, 58, Housing Colony , Bindraban,, Palampur Distict Kangra, H.P

Dear sir ,
Subject :- surrender Of landline connection For [protected]
Respectred sir,
regarding This i have already informed to A. General Manager BSNL Dist :- Buldana at khamgaon on date 02/01/2012, according to that all detail copy of email send to AGM Khamgaon is as above
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear sir, Date :- 02/01/2012
Subject :- Surrender of landlines phone & refund of Deposit.
With refer to above subject, I , Mr. Arun D Bhalerao From Deulgaon Raja Landline No :[protected] surrendered landline phone to The J .T. O. At Deulgaon Raja on Dt 25/10/2011 After then u r office send me a telephone bill No . [protected] for the period 1/10/2011 to 31/10/2011 Rs. 72.05 /- which is not paid by me.
My customer Id is :- [protected], Account No :- [protected]
Till To date Your office Did not Refund My security deposit Rs. 900 /-
It is my kind request u that by deducting the above invoice amount from my security deposit , remaining amount should be refund me immediately. i have read that after closure of telephone connection a refund of security deposit is compulsory to pay within 60 days.
Please tell me what is exact position of my account now by email to me.

Your Faithfully
Bhalerao Arun D.
Deulgaon Raja.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Sir as per the rules of BSNL After Surrendering of landline connection they must refund security deposit to custemer within 60 days. but yet to date they have not replied to my mail of dated 02/01/2012. its my kind request that my security deposit should be refunded by BSNL to me with interest & immediately.

BSNL broadband (Phone no.[protected] provided at B-71, Deepwali colony,Ismailpur Vistar, Palla is not working since last one week, It’s just been around 25 days we have installed this connection and in these 25 days it has not worked for almost 14 days.
Now I am really disappointed with BSNL and suppose to discontinue the services from them if the same will be persist for one more week.

Regards,
Sarvesh Dubey
[protected]

my landline number is [protected] and it is not working since last year june . i complaint in exchange and no action is taken on my complaint so please proceed on my complait my mobile number [protected]

my telephone no.[protected] is dead since last 20 days and i have lodged complaint so many times on toll free no. 1500 but no action has been taken by the department of telecomunication (DOT). i urge the respected G.M. to look into the matter and got the telephone line/lines of haily mandi immediately as it give immense tension to us.

My telephone number[protected]Madipakkam exchanage)
I've raised a complaint with BSNL that my telephone and internet is not working on 31-Dec and today is January 9th I'm checking the Madipakkam customer care office daily for the past 8 working days , I will go and check with them in the morning daily at 9.45, they will mark the number and they will tell me that a line man will come today.
For the past 9 days the same is happening, not even one guy came or bothered to attend my request.
More than 10 days my internet not working, I 'm going to pay my monthly bil without using any connection whatsoever.

Thanks,
Mahesh

Sir,
My telephone number is [protected],I was applied for close the telephone connection on 12/10/2011.Receipt of application no:[protected],and I return the telephone on 17/10/2011,registration no is: [protected].so I kindly request you recommend the to return the deposit amount.present till I am getting bills through messages.
this is my present address.and my mail ID:[protected]@yahoo.co.in
P.ANJANEYULU,
HARSHAVERDHANA,5/5,
ADITYANAGER,
RAJASHREE CEMENTS,MALKHED ROAD,PIN-585292,
GULBARGA DISTRICT,
KARNATAKA

Sir: I happen to be a consumer of BSNL EVDO on a monthly plan of RS.250. This package allows me to download 1GB o[censored]sage per month. My usage is very limited, i.e I use my internet connection mostly for web browsing, visitng social websites,, using skype, and sending occasional mails. My usage is very limited and the package has been more than enough. but, of late i have been experiencing some problems. Mostlikely the software for billing purposes has been manipulated by some one in conivance with an officer from BSNL. Some body might have done this with a personal grudge in mind. I went to lodge a police complaint with the magistrate and police officer. They have advised to wait and if possible file a compalint with the consumer forum. I intend to take this case further and see that the erring official or person is punished and fined heavily. I intend to use this forum to publicly voice my grievance, and request others with similar problems to come forward. Our PSUS in
india must do everything to retain the cusomers and chieve scale economics. And, this is the duty of all o[censored]s to safeguard the interest of our PSUS which have been the backbone of the country in providing some essential services. But, one reason for their declining profit margin may be the presence of corrupt and arrogant officials, who intend to make these PSUs their personal fiefdoms. i am keen to listen from others on such issues. Best wishes to all friends and consumers.

I AM JOHN FRANCIES FROM CHENNAI , MY ( BSNL MOBILE NO IS :[protected] ) I NEED MY INCOMING AND OUT GOING CALLS DETAILS FOR MONTH OF 01/12/2011 TO 01/01/2012 SO I REQUEST TO YOU PLEASE SEND ME DETAILS TO MY EMAIL ([protected]@yahoo.com) PLEASE CONSIDER MY COMPLAINT

Thanks&Regards
JOHN FRANCIES

Sir/Madam,

BSNL internet not working in my area for past 6 months. I have tried calling them over the phone many times but there was no response. I also went to the Customer care center to register the complaint but they were not ready to take the complaint saying that there is some major fault in my area. Every month they are sending me the bill without fail.

Customer care branch visited : Perungudi BSNL customer care
My phone number : [protected]

Request to help me in this regard.

Thanks in advance,

Chandan

I have a BB 750 plan. The plan is for broadband and I do not use the phone for any other purpose.

I was out of town for a few days and when I returned home on 1.1.2012, the New Year Greeted me with a very noisy BSNL landline. I could not use the broadband. On 2.1.2012 early morning I complained for noisy line docket number [protected], they just removed the noise and closed the complaint on 4.1.2012 . I had to once again register...

My mobile number is +91 [protected]. I received the Message from 2 year back, that I have been "Successfully" charged 19/- for unwanted Radio Service.. that too without my concern. Atleast I did not expect this kind of cheap tactics by Public sector company like BSNL. From then I have been charged 19/- each month (i.e., Rs. 556/- till Dec. 2011).
When I contacted the customer service center regarding this issue, they give me a reply that, I pressed some buttons while talking to somebody and that’s the reason for enabling the Radio Service... Ridiculous...
In November 2011 i also make complant in Jalna BSNL office to stop this service. The consert officer assured me that from next month It will be stop.
Dear BSNL, Even if any type of such arrangement is there in your system, it is your minimum responsibility to send a request to me for confirming weather this facility enable or not.
Further whatever procedure they gave to unsubscribe from this scheme simply did not work. So, I here by request the concerned authority to take action against such schemes and refund my Rs 556/- talk time. Also unsubscribe me from this service.

Sir I have registered to http://selfcare.ndc.bsnl.co.in/irj/portal on 03 /01/2012 with my customer id [protected] but I have not received any login detail &

password on my email ID (shikhar.[protected]@gmail.com) yet. Due to serving in Indian Army I could not be able to go my local Bsnl Exchange to

approved my Customer ID. So This is humble request to you that Please take immediate action as soon as possible. I will be very grateful to you. My

Phone No. is[protected].

Best Regards,
Ravindra Singh