Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My Name of Beda Jigesh Niranjanbhai

I have give the request to BSNL, Vastrapur office for disconnection of the Broadband & Landline connection.

But till date they are not doing any needful or no communication from their side only they are sending Bills where we have approch the BSNL office but they deny the request and say we will not disconnect your line and you have to receive the bills.

I would like to gentle request you to help me in this matter.

I would like to bring to your kind notice that, My Land Line Telephone Number is[protected] is lying almost dead for the past 5 month. We are not hear clear voice and always with voice with unwanted noise, I tested same line with other phones also samething happen. We have already registerd the complaint at kilakarai bsnl exchange & JTO incharge also. They visited my place said will replace the line immediately. But no result. How to proceed and get better service?.Kindly take necessary action to rectify the fault as early as posible.


M.Mohamed Shuaibu,
4/395 East street,
Kilakarai. Ramnad Dist. Tamilnadu.

My Land Line Telephone Number is[protected] and we have Broadband Unlimited internet connection which was not working properly & frequently line is cut off the past 20 days. I have registered my complaint directly to the BSNL EXCHANGE in kilakarai town. But it is not rectified till date.Kindly take necessary action to rectify the fault as early as posible.

Exchange: Karaikudi

M.Shajahan Beevi
4/74A East street, Kilakarai.
Ramnad Dist. Tamilnadu. India.

I am a coustomer of BSNL mobile prepaid since about six years.I want to submit a complain that,in 12/12/2011 at 05:29PM a got message from 55678030 indicating that "Thanks for subscribing Xplore Pack from Handygo at 12/12/2011 05:29PM for Rs30 vaild till 11/01/2012." But i did subscribe any such service.

Without any information or any request Rs30 is deducted from my balance.I want to get back the balance as soon as possible.In this case I already forward a complain to BSNL coustomer care.My complain No is L12AS204986.


Your Faithfully
Pranjit Dutta.
Dist.Jorhat
Pin-785101(Assam, India)
Mobile No. [protected]

Dear Sir/Madam,
i want to unsubscribe from bsnl onmobile(news) service.i have complained abt it in the company, they have toldd withing 24 hours u will be unsubscribed but till today it is not done.so please could u unsubscribe from this service.My mobile no is : [protected]

Thanks.

We have a BSNL Landline with number[protected]. For the last 5 years, we have faced lots of issues with the connection and the BSNL employees will come and rectify after a long invitations.

They are not changing the cables, inturn clubbing up the wires and they are not putting the tapes; due to this when the wall is wet, we feel earth/current in our body.

Now we are facing another issue like, we are able to get the ring but the voice is not heared on either of the side.

Since this is a rural area, people are not aware whom to contact for this issue immediately as the contact substance itself is failed.

Please do check with the concerned department to take a necessary action by doing a health check of the connection from the junction box to avoid multiple disconnections in future.

Thanks in advance.

Please call me if required.


Regards,
Senthil Kumar

On Saturday, i got the alert on my BSNL mobile no. [protected], about the free download of caller tune kolavari DI, by sending a call to *567*#1, I opted and on Monday they have deducted Rs. 30/= without even intimating me. This is just a fraud..these companies are looting the customers by sending false alerts/sms...when I talked to their customer care executive and supervisor, their behavior was very rude..and they were talking like some businessmen rather than the persons, who are there for resolving the issues. I am shocked to see such a behavior of these telecommunications cos.The TRAI and supreme Court must look into this.

I request the concerned authority to do the needful, otherwise, i will, you will loose lots of customers, as I have also decided to change my service provider.

on 9th sept 2011, I hads applied for a Landline with broadband connection at BSNL office, Kondhwa. Work order was released on the same day, [protected]/KBK13000063. I have been relentlessly following up for the new connection. Mr.Malegaonkar, who head the office at Khadi MAchine Chowk at Kondhwa Budhruk has repeatedly being telling that we are busy and have less manpower, fault at connection/line near your building is not known etc etc. Once the fault was known, now he has been saying that I have no manpower, the seniors are not giving us enough support. Also he said that pls call the Div Engineer Mr. Jagtap. I am not knowing how these people operate, it is 3 months now that I am paying 800Rs to some stupit wireless broadband, at the same time, BSNL is loosing Rs. 750 per month .... are they not interested in Business..there are around 7 more connections in my bbuilding itself which are pending. Can someone help me ??? Can this mail reach some responsible official at BSNL ???
Awaiting some justice to work...Rgds, Jaideep SOLANKI

RESPECTED SIR, DATE- 12.12.2011

AFTER SUCCESS PAYMENT THROUGH INTERNET BANKING A/C NO. [protected] RS. 679.00 ON DATED 07.12.2011 , BUT NOT RECEIVED BSNL LOCAL OFFICE RS. 679.00 POST PAID MOBILE NO. [protected] BILL FOR THE MONTH OF NOVEMBER 2011 TILL DATE. PLEASE TAKE NECESSARY ACTION AS SOON AS POSSABLE.

ENCLOSED: SBI DEDUCTION RS. 679.00 DETAILS.

Biller Name BSNL Cellone Nick Name PKC
Biller No. CELLONE Reference No. IB07142484
Registered Biller Details
Mobile No [protected]
Details of Payment
Bill Date 01-Dec-2011 Payment Date 07-Dec-2011
Due date 26-Dec-2011 Payment Status Success
Biller Transaction Ref. 2255312 Account No. [protected]
Bill Amount 679.00 Branch ANDUA



Y/F
PARIMAL KUMAR CHATTERJEE

I have SMS service from BV-CAINTK on my mobile, which is chargeable. Now i want to deactivate this service. Service is still not deactivated even if I requested for by sending SMS on prescribed format. Please Deactivate LOVE TIPS FOR GIRLS Rs.15p.m. my BSNL mobile no. is [protected]

sir my phone no. [protected] is under bsnl karnataka network. from past 1 year i have been loosing rs 30 every month. the reason which i belive was some chat i suscribed is what the bsnl concerned officer says from 1 year. but from beging i have asked them to cancel the service but they have failed to do so. i really dont know how the sevice got activated nor have i used the chat service for which i am charged rs 30.
sir i am a house wife and this 30rs every month means a lot to me. please help me. when i call the bsnl care they dont respond well and speak harshly. its been a year or so and i have been calling them every month.

thank you
sumithra gurumurthy
[protected]@yahoo.in

phone dead
M/s
BSNL
KALYAN
MAHARASHTRA
STATE.

TELNO–[protected]

Dear
Sir,

This is to inform you that my telephone has not been working since last 15-20 days. I have given the compliant through customer service number on 25.11.2011 vide compliant reference No.[protected]. In the meantime I have complained personally to the BSNL area office also i call personally to [protected]/2231500/2231100/2201064 they told they will come but no one came to attend the phone . Regret to say that till writing of this letter nobody has been attended this complaint.

Presently my above telephone is in a dead condition.

I again request you to please take necessary action to re-store my above telephone connection immediately.

Your co-operation is solicited.

Thanking you,

Yours faithfully,
M Sureshkumar

K NVasudevan
Kadambanattu house,
Edathala PO 683561
Subject: BSNL Broadband connection not working since last week

Sir,

My BSNL BB connection isn’t working, at Local area connection it shows as “Limited or No connectivity” from last week, I tried calling the helpline number provided where was informed to call exchange 26860000 but in vain. Its either answered by a lady who doesn’t know anything about BB or someone who keeps transferring. I am not well enough to visit BSNL office and keep on calling several times a day. I live along with my wife and daughter –in-law who has a nine months baby and my Son Ex-Navy petty officer is out of station, Internet connection is required as its used for many purposes.

I am not getting any fruitful response on the same. Would request you to help me with the same at the earliest.


Thanks & Regards,
K.N.Vasudev


Note:
Consumer No.: 2877326
Phone No.: 2683843
Mobile No.: [protected]

We have been forced to take a fiber to home broad band services by BSNL with in this VGN Minerva Nolambur, Chennai 600095 gated community. I had applied for this connection on 7th September 2011. After a lot of follow up it got activated on on October 19th, 2011. Till date the fiber optic cable is not laid properly and get cut or miscreants can play mischief. If any fault occurs there is no help line numbers. No user manual or user name and password was given to us by BSNL at the time of connection. Things were done in an adhoc manner. Though on the bill they indicate 1500 and 1504 as help line numbers for voice and data line numbers respectively. I have several problems. The telephone instrument became faulty in 3 weeks. The battery back up provided by BSNL is not working. I need to re-install the network connection on my lap top for which BSNL should render assistance by giving Network ID, user name and pass word.The normal 1500 and 1504 of Chennai telephone do not know how to render assistance. I am try to desperately get some assistance today, December 10, 2011. I contacted 1500. They gave a contact number[protected] which is not a working number. Again I contacted 1500 as ked me to contact 1504. 1504 they were not answering the call or they cut the call with out answering. This has happened for 6 consecutive time. Finally one gentle man answered and he asked me to contact[protected]. This number was answered by a rude lady who said it was mobile fone section and it is not her business. I tried to contact the JTO Ms. Karpagam on mobile [protected] /[protected] / 26533400. No response. I tried to escalate it to GM Mr. Paniprasad [protected] by call him and sending SMS. He replied to my SMS saying that he has been transferred and contact 1500. I am with out any broad band connection at home and I will forced to wait till Monday 10.00 AM. It is a working day and there will be no one at home. I am not sure when and who will resolve. BSNL has created a monopolistic situation in this premise and they charge the normal rate applicable to all broad band services with out rendering any service.
Action required, Immediate resolution of issue, Compensation for the harassment, immediate provision of 24 x 7 help line and discount in service charges till such facility is activated.

Sir,
I am Sayantan Mondal from Kolkata. I am very much dissatisfied while using Bsnl Mobile connection. I have two bsnl dosti sim cards. Before I bought it, I throughly read what was written in the Dosti plan. There it was said that between 2 Dosti cellphone number there will be free phone calls and 1 BSNL Lindline can be included. That is why i paid for the connection. Now from 8th of Decmber 2011, they are saying that Dosti unlimited plan has got reduced to 30 min per day. Now how can they change a Unlimited Plan to 30 min free plan? How come they can change the plan what they had proposed? Didn't we pay for the facility? Is it a way how to revise a plan?

In the name of "revising the Dosti plan" the BSNL telecom service is deceiving us.
Therefore I want to report a complaint against this change in plan.

Sir, with due respect i would ask you to take care of this.

Dear Sir Madam,
My land phone no[protected] out of order (not working)
I am very disappointed with your service, I had tried to shorted out my problem with your customer service executive but I thing they are not bother about customer & there organization. After 26 days my problem not resolved. I asked many time even complain no. but they not provide to me.
After wasting my valuable time to complaint your customer service executive & sub divisional officer also problem not resolved yet.

Since I realize that like people say BSNL means Bhool se na lena & Bhai sahab nahi lagega etc.

If my problem not resolved within 24 hours than I am going to disconnect no. with other operator who are more customer oriented.

Regards,
TRJ Pillai
Mob-[protected]

I am Dhruba Roy, my BSNL number is [protected]..I have two number are active in bsnl dosti unlimited free call plan.But on 8/12/2011 dosti unlimited free call plan deactived .I call bsnl care they say that unlimited plan changes and the plan is 30min/day .How can it possible this is also unlimited plan. look this matter as soon as possible.

Dear I have a BB Strom 9530. on 5th Dec 2011 i have recharged 399/- for BIS service they told to wait for 48 hours after 48 hours i called and logged a complaint so that i have not still not got the BIS service on the hand set. They raised a complaint and gave the no.L[protected] and said will be solved by 7th Evening.
But still today when ever i call 1505 they say my service is activated and my hand set is not registered. before i used BIs service on the same hand with Cell no[protected]. No one is able to solve my problem waste of money and the cc executive are not much knowledge.
Kindly help me in this regard or else refund my amt. I m willing to go for other service provider.

My BB PIN 306E4EAC
No. [protected]
IMEI: [protected]
SIM No.[protected]

I am Altab uddin molla s/o of Jalal uddin molla my BSNL number is [protected],[protected].this two number are active in bsnl dosti unlimited free call plan.But on 8/12/2011 dosti unlimited free call plan deactived .i call bsnl care they say that unlimited plan changes and the plan is 30min/day .sir how can it possible this is also unlimited plan.pls pls pls sir look this matter as soon as possible.

Dear sir
I Arun Puspalak s/o-Late Yudhisthira Puspalak, at-Padhansahi, Po-Madhab, Niali, Cuttack-754004, Customer ID-[protected], Telephone Number-[protected], I many times complaint to BSNL for my phone line do not work properly previous six months but no action has been taken till 8/12/11. After many times complain my problem doesn't solve, I complain to Charichhak telephone exchange by ph no-[protected], complain to J.E by mobile no-[protected], complain to S.D.O by ph no-[protected] but the problem has not been solve. Again i send to complain by mail to ([protected]@bsnl.co.in), ([protected]@bsnl.co.in), ([protected]@bsnl.co.in) on dt 06.12.2011 but this office/officer do not response my mail and do not solve my problem. so please kindly help me.

Details of complain no.

Dt 27.11.2011 – complain no. [protected]
Dt 01.12.2011 – complain no. [protected]

Yours truly,

MR. ARUN PUSPALAL
S/O-LATE YUDHISTHIRA PUSPALAK
AT-PADHANSAHI, MADHAB, CUTTACK
PH-[protected]
MOB-[protected] , [protected]
Email- [protected]@yahoo.com