Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
I Had BSNL Broadband plan of 250. Then I changed the plan to 500 [Unlimited].
In the previous plan I got speed of 256 KB/sec as the plan said. But my new plan gave me a speed of max 70 KB/sec till my usage reached 5 or 6 GB and after that the speed reduced to 32 KB/sec. Why it's so? Does the plan gives only this speed? But others who have this plan gets 256 KB/sec.
When I searched BSNL plan list there they shown 256 KB/sec.
Please help me.
Thank U in advance.

Dear Sir,

With reference to the captioned subject, we need your urgent intervention. We have applied for disconnecting our telephone [[protected]], and your office has been disconnected our telephone on December 2010. We have returned your telephone set also in December 2010 and we have applied for refund in the same month, till date we have not received our security deposit. We would appreciate if you do the needful at the earliest.


Thanking you

With regards,

Gita Saha
C/O Sree Kala chand Saha
Raj Rajendra Narayan Road
Old Post Office para
Po+Dist - Cooch Behar, West Bengal , Pin - 736101
Mobile no-[protected]

Hello Sir,
My name is Gourab Bhattacharjee. I've taken a new BSNL sim one week back(number [protected]). I've submitted all necessary documents and it was also activated. I've recharged with FRC 48 and RC55. I'm able to receive incoming call and sms bt unable to call and sms to any number. It is showing sms barred. Also outgoing calls are barred. Even i'm unable call customer care from my number also. Please help regarding this.

Thanks,
Gourab Bhattacharjee

I can't see my broadband usage for almost 10 days.It say's " This error may prevent further successful operations. Please logout and try to login after some time. If the problem still persists, please contact System Administrator." What to do? please help.

My phone number[protected] is out of order on many accasions particularly on fridays and fualt is being rectified only on Monday afternoon
resulting in interruption of phone for four days in a week.This can be checked in the complaint recorded in ur electronic complaint register.(doc number for your reference[protected] dated 12/17/2011) .At times the net is also not made available due to this.Please do needful to have pernamnnt remedy in attending to the fault in order not to repeat the same complaint in future atleast.


Thanks,
C.Arjun
Contact no : [protected]

I THE UNDER SIGNED REGRET TO INFORM YOU THAT HOME LAND LINE TELEPHONE IS OUT OF ORDER SINCE NOVEMBER-2011. MEANWHILE I HAVE LODGED FIVE COMPLAINTS TO THE COMPETENT AUTHORITY VIDE DOCKET NUMBERS AS (1)L1797dated 12/09/11, (2)393 dated 20/09/11,(3)1274 dated 09/11/11 Customer Care Docket No.[protected] dated 30/11/11 and Complaint Lodged to Ministry of Communication / Govt.of India's Docket No.B349 dated 05/12/11, but still today my "ODD-cum-Hazardous-Telephone-problem" has not been solved. MY OUT OF ORDER TELEPHONE NO.[protected]

Thanking you with better anticipation and solicited your acknowledgement at the earliest.

Yours Truly,
SHRI M. GANGULY,
21/B,BANERJEE PARA LANE,
DHAKURIA, KOLKATA-700031

Sir, my land line telephone No[protected] at Melkulangara (under Valakom)not working in last 20 days . I am working in GENERAL RESERVIE ENGENEERING FORCE (GREF) at Punjab.My family facing difficulties due to non working of land phone.
In view of the above I did not able to contact my family since last 20 days . Therefore you are requested to take necessary action at the earliest please. My e-mai address :- www.[protected]@gmai.com

Its my humble request to you to deactivate BSNL Voice Chat service which has been activated on my mobile number [protected] without my knowledge.Please deactivate this service before 20/12/2011 because amount of Rs. 30 is deducted every month from the phone balance.

I have BSNL Prepaid Mobile no [protected], On dated 12/12/2011 at 5:39pm, 40Rs deducted from my mobile balance, with sms "MIMOBITV: Thanks you for Subscribing All Channels/Week Rs. 40/ week, To unsubscibe send MYUNSUB to 55447" after this , I am sent SMS MYUNSUB to 55447, again SMS me on dated 12/12/2011 at 5:54pm "Your Request for UNsubsciption is Done Successfully" but my money Rs.40/- not back to me.
Without my apply to subcribe, why he deduct my amount,
This is very serious Matter,
Please justice me.
With Thanks
Ravinder Singh
Sunam.

Dear Sir.

I have not received confirmation SMS regarding migration to PER SECOND PLAN to my mobile nos.[protected] and [protected]. It is since 5 days from request sent to 53733.
Pl. let me have the confirmation SMS from BSNL for the same as i have to spend more
call charges.

Regards
Siddharaj A

DEAR SIR,
I HAD DISCONNECTED & ALL MY DUES HAS CLEARED IN JUNE -2011 . AFTER THAT I APPLIED FOF SECURITY DEPSITE RETURNS. TILL DATE I HAVE VISITED MORE THAN 100 TIMES IN DIMAPUR BSNL OFFICE & MADE REQUEST TO MR. SEKIYA AND ALL ACCOUNT OFFICER INCLUDED GM FINENCE BUT I DIDNOT GOT MY SECURITY DEPOSITE BACK.AS ACCOUNTANT MR. SEKIYA TOLD ME THAT MY SOME DELTA AMOUNT IS REMAIN UNPAID ,THAN I SUBMITTED ITS PAYMENT RECEIPTS OF THAT DAY INCLUDING A RECEIPTS OF MY SECURITES DEPOSITE WHICH I HAD DEPOSITE RS.2000/-(TWO THOUSAND ONNY)AT THE TIME OF CONNECTION.THERE RS.800/-INSTALLATION CHARGE IS EXTREA ,I HAD PAID IN THAT TIME. RELATED THIS EVERY DOCUMENTS I HAD SUBMITTED TO THE OFFICE .SIR I REQUEST YOU KINDELY SEE MY CASE DO NEEDFUL ACTION AS SOON AS POSSIBLE.

My Name of Beda Jigesh Niranjanbhai

I have give the request to BSNL, Vastrapur office for disconnection of the Broadband & Landline connection.

But till date they are not doing any needful or no communication from their side only they are sending Bills where we have approch the BSNL office but they deny the request and say we will not disconnect your line and you have to receive the bills.

I would like to gentle request you to help me in this matter.

I would like to bring to your kind notice that, My Land Line Telephone Number is[protected] is lying almost dead for the past 5 month. We are not hear clear voice and always with voice with unwanted noise, I tested same line with other phones also samething happen. We have already registerd the complaint at kilakarai bsnl exchange & JTO incharge also. They visited my place said will replace the line immediately. But no result. How to proceed and get better service?.Kindly take necessary action to rectify the fault as early as posible.


M.Mohamed Shuaibu,
4/395 East street,
Kilakarai. Ramnad Dist. Tamilnadu.

My Land Line Telephone Number is[protected] and we have Broadband Unlimited internet connection which was not working properly & frequently line is cut off the past 20 days. I have registered my complaint directly to the BSNL EXCHANGE in kilakarai town. But it is not rectified till date.Kindly take necessary action to rectify the fault as early as posible.

Exchange: Karaikudi

M.Shajahan Beevi
4/74A East street, Kilakarai.
Ramnad Dist. Tamilnadu. India.

I am a coustomer of BSNL mobile prepaid since about six years.I want to submit a complain that,in 12/12/2011 at 05:29PM a got message from 55678030 indicating that "Thanks for subscribing Xplore Pack from Handygo at 12/12/2011 05:29PM for Rs30 vaild till 11/01/2012." But i did subscribe any such service.

Without any information or any request Rs30 is deducted from my balance.I want to get back the balance as soon as possible.In this case I already forward a complain to BSNL coustomer care.My complain No is L12AS204986.


Your Faithfully
Pranjit Dutta.
Dist.Jorhat
Pin-785101(Assam, India)
Mobile No. [protected]

Dear Sir/Madam,
i want to unsubscribe from bsnl onmobile(news) service.i have complained abt it in the company, they have toldd withing 24 hours u will be unsubscribed but till today it is not done.so please could u unsubscribe from this service.My mobile no is : [protected]

Thanks.

We have a BSNL Landline with number[protected]. For the last 5 years, we have faced lots of issues with the connection and the BSNL employees will come and rectify after a long invitations.

They are not changing the cables, inturn clubbing up the wires and they are not putting the tapes; due to this when the wall is wet, we feel earth/current in our body.

Now we are facing another issue like, we are able to get the ring but the voice is not heared on either of the side.

Since this is a rural area, people are not aware whom to contact for this issue immediately as the contact substance itself is failed.

Please do check with the concerned department to take a necessary action by doing a health check of the connection from the junction box to avoid multiple disconnections in future.

Thanks in advance.

Please call me if required.


Regards,
Senthil Kumar

On Saturday, i got the alert on my BSNL mobile no. [protected], about the free download of caller tune kolavari DI, by sending a call to *567*#1, I opted and on Monday they have deducted Rs. 30/= without even intimating me. This is just a fraud..these companies are looting the customers by sending false alerts/sms...when I talked to their customer care executive and supervisor, their behavior was very rude..and they were talking like some businessmen rather than the persons, who are there for resolving the issues. I am shocked to see such a behavior of these telecommunications cos.The TRAI and supreme Court must look into this.

I request the concerned authority to do the needful, otherwise, i will, you will loose lots of customers, as I have also decided to change my service provider.

on 9th sept 2011, I hads applied for a Landline with broadband connection at BSNL office, Kondhwa. Work order was released on the same day, [protected]/KBK13000063. I have been relentlessly following up for the new connection. Mr.Malegaonkar, who head the office at Khadi MAchine Chowk at Kondhwa Budhruk has repeatedly being telling that we are busy and have less manpower, fault at connection/line near your building is not known etc etc. Once the fault was known, now he has been saying that I have no manpower, the seniors are not giving us enough support. Also he said that pls call the Div Engineer Mr. Jagtap. I am not knowing how these people operate, it is 3 months now that I am paying 800Rs to some stupit wireless broadband, at the same time, BSNL is loosing Rs. 750 per month .... are they not interested in Business..there are around 7 more connections in my bbuilding itself which are pending. Can someone help me ??? Can this mail reach some responsible official at BSNL ???
Awaiting some justice to work...Rgds, Jaideep SOLANKI

RESPECTED SIR, DATE- 12.12.2011

AFTER SUCCESS PAYMENT THROUGH INTERNET BANKING A/C NO. [protected] RS. 679.00 ON DATED 07.12.2011 , BUT NOT RECEIVED BSNL LOCAL OFFICE RS. 679.00 POST PAID MOBILE NO. [protected] BILL FOR THE MONTH OF NOVEMBER 2011 TILL DATE. PLEASE TAKE NECESSARY ACTION AS SOON AS POSSABLE.

ENCLOSED: SBI DEDUCTION RS. 679.00 DETAILS.

Biller Name BSNL Cellone Nick Name PKC
Biller No. CELLONE Reference No. IB07142484
Registered Biller Details
Mobile No [protected]
Details of Payment
Bill Date 01-Dec-2011 Payment Date 07-Dec-2011
Due date 26-Dec-2011 Payment Status Success
Biller Transaction Ref. 2255312 Account No. [protected]
Bill Amount 679.00 Branch ANDUA



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PARIMAL KUMAR CHATTERJEE