Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

I am a senior citizen residing at Jamshedpur. I wish to deposit Annual Advance Rentals for my land line telephone no.[protected].

I wish that BSNL should add the Annual advance rental charges of my above land line charges in my land line telephone bill for the month of December, 2011 so as to enable me to deposit the money at the collection centres through agent as I can not run for the administrative formalities and forms fill up etc.

Rgds

It is observed on25.12.2011 that my pyari jodi plan on mobile no [protected] is not working for[protected]. I complaint on 1503 on[protected] no. L25100297 . But problem is not resolved till now. agents at 1503 not giving any satisfactory answer. they says you change your plan, or you talk more than 30 mints. or wait for 24 hrs.

Inspite of sending message to UNSUBSCRT 59595 BSNL has not stopped deducting Rs.15//- per 15 days from my mobile [protected]. Though I have stopped recharging my mobile and promised not to pay my landline bill which is more than 6000/- and shall not pay any amount for my another post paid connection and got vodafone connection.

Dear Sir,
I (Ompal Singh Mobile No. [protected]) am an user of Cellone mobile service provider company since last almost 4 yrs and i had a plan on my no. 1 paisa per second since last one or more year but i don't know when the company deactivate the plan from my no. without any intimation and my balance was going end very quickly then i noted that i am paying 60 paisa per minute plan for local calls.
Then i called to customer care no. but as the computer give the option of press 6 for talking to customer care executive the call ended with the pressing 6. This is happened several time when i get Frustrate i registered my no. for port.
Then on 27/12/2011 at around 10.54am i was getting a call from customer care (No. was [protected]) they asked me why are you interested in porting the no. then i was explain my problem in front of her (The Lady, Customer Care Officer). But she replied very angrily ok you can change your no. in any other company and i did not get any satisfactory answer from her and she cut the phone.
Now i just want to know that if cellone is a government co. they will do such behavior with customer.
Kindly do the needful.

Thanks & Regards
Ompal Singh
[protected]
[protected]

The usage data is very outdated in web care service of BSNL. For one month usage of broad band, data updating is one week old in broadband usage information service which is not at all useful.The data updating should be immediate(at least up to previous usage session)

I AM A MANAGER IN STATE BANK OF INDIA.I WAS HAVING A BSNL CONNECTION AT TRICHY WIDE NO[protected] AT SRIRANGAM. ON 14.04.2011 I SURRENDEDRED MY CONNECTION AND ALSO THE INSTRUMANT ABD SUBSEQUNTLY TRANSFERRED TO CHENNAI. I CONTACTED THE SRIRANGAM EXCHANGE FOR REFUND, BUT IN VAIN.

NOW IAM RESIDING IN A2 W 164 PARK ROAD ANNANAGAR CHENNAI 101 HAVING TEL BSNL CONNECTION[protected] MY CELL IS [protected] (BSNL) . PL ARRANGE TO REFUND WITH INTEREST

SRIVATSAN MANAGER SBI COMMERCIAL CHENNAI 232 NSC BOSE ROAD CHENNAI-1 600 001

while surfing mobile net suddenly a message pops up stating the bsnleast nexg tv activated Rs 50 deducted for subscription again after amin a message pops ups saying Rs 99 deducted for bsnl east nexgtv subscription . as my connection is a post paid one i am not yet confirm regarding the deduction as bsnl helpline is not able to help me already i have talked nuimber of times.
if the avobe deduction is correct the please un scribe the service as bsnl has a tendecy to continue the service with out taking clearence from customer.
my mobile no is [protected] . and also please refund the amount taken as i have no intenstion of availing that service as the same got activated with out my consent.

Sir,
I am a bona-fide customer of Calcutta Telephone having telephone no.[protected] Customer ID[protected] under the name and address of Mrs. Rubi Das, 46/1, Satyen Roy Road, Behala, Kolkata-700034, since long. I wanted to surrender the above telephone connection due to some unavoidable reasons. In this regard I have already submitted an application to Commercial Officer, BSNL, Alipur, Kolkata-27 along with the photo copy of the paid Telephone bill for the month of Nov. 2011 amounting to Rs.200/- on 25/11/2011. But at the aghast, I have received one telephone bill from BSNL amounting to Rs.4055/- out of which Rs.3856/- has been shown as previous balance amount and current bill amount Rs.198.54, total Rs.4055/-for the period of 1/11/2011 to 30/11/2011 having different customer ID no. ([protected]). In this connection I want to mention that right from the installation of my telephone connection nether a single penny has been kept as balance and nor the BSNL has raised any bill showing such credit/balance amount till date. All the telephone bills till date has been deposited within time limit by me.
It is not under stood how such huge amount of previous balance has been shown against my account suddenly after so long time when I have decided to surrender the telephone connection. It is therefore requested that the current bill sent to me, be immediately rechecked and verified and send to me well before 05/01/2012 with detail information regarding payment of bills right from the beginning till date, so that I can settle my bill and get rid of mental agony and harassment. Otherwise I will be compelled to take the shelter of Hon’ble Court of Law/Consumer Court. Not only that if the above grievances is not been addressed urgently, I shall surrender my another land phone connection having No. 23983044 and mobile No.[protected].
Till the above grievances is redressed before 05/01/2012 it will not be possible for me to deposit the current bill amount Rs.4055/- where in the previous unjustified and unethical balance amount is shown as Rs.3856/- . Expecting an immediate action at your end please.
Thanking You,

Yours faithfully,
Mrs. Rubi Das
46/1, Satyen Roy Road,
Behala, Kolkata-700034

Dear Sir,
I am using BSNL Landline for which we were getting our Telephone Bill online.But from long time we are not getting our Landline Bill,whereas we are easily getting Mobile (Postpaid) Bill online.Please arrange for getting landline bill online.It is essential for me for reimbursement purpose.
Thanking You,
A K GUPTA
Phone No.:[protected].

DEAR SIR,
MY MOBILE NUMBER IS [protected]

I HAVE A TARIFF PLAN OF 20 PAISE/MINUTE TO ALL BSNL NUMBERS IN INDIA. BUT SUDDENLY IT HAS BEEN CHANGED TO 49 PAISE/MINUTE PLAN. AND THE RIDICULOUS FACT IS THAT MY PLAN IS NOT CHANGING TO ANY OTHER PLAN ANY MORE. I HAVE TRIED TO CHANGE THE PLAN BY APPROPRIATE STV BUT THE PLAN IS NOT CHANGING.

I HAVE CONTACTED CUSTOMER CARE NOT LESS THAN 10 TIMES. BUT THEIR ANSWERS WERE ALSO RIDICULOUS. SOMETIMES THEY SAY YOUR PLAN HAVE BEEN CHANGED AND IT CAN'T BE CHANGED TO ANY OTHER PLAN FOR 1 YEAR. AND SOME TIME THEY SAY SYSTEM PROBLEM, WE CAN'T SAY ANYTHING NOW ,CALL US AFTER 4 HOURS .

I AM FEELING VERY UPSET WITH THIS.PLEASE HELP ME. I JUST WANT MY PLAN CHANGED.

THANK YOU.

sir , i have make complaints to customer care 2 times regarding cancelling the subscription of indiatimes bikinibabes on my phone no. [protected]. nmy complaint docket no. is L25HR2487908 on dec. 25. but they r not taking care of it. they daily cut 5 rs. from my balance . this is going on for 4 days. please unsbscribe this service.

Dear BSNL Representative,

This is with reference to pre paid phone number [protected],belongs to west Bengal circle which is used by my
Brother Mr Manish Singh.address-Shivdanga colliery,post-ningha,asansol-713370

The number is unnecessarily Temporary disconnect towards no genuine reason. and also after several discussion with Bsnl customer care it was not activate.

Requesting you to kindly intervene and restart my number.

Regards,

Rajnish Singh & Manish Singh
[protected]/[protected]

As myself is in out of Siliguri city,want to change my BSNL post paid plan from 725 to 525 from the month of January'12 onwards against the mobile no.[protected].Now this no is available in my Siliguri residence.

Please do the needfull in this week,so that 525 plan may be activated from 1st January'12 onwards in my mobile.


Regards.

Debashis Saha
[protected].(Assam)

My landline telephone[protected] is not working for the last about 15 days. I have logged more than 5 times with toll free number 1500 about 5 to 6 times. I do not understand, how the previously registered complaint gets closed without the rectification of fault. My phone has been dead all these days. Please rectify at the earliest.

DEAR SIR,
WITH REFRENCE TO MY LAND LINE NO [protected] I HAVING BROAD BAND SERVICE,I HAVE GIVEN REQUEST OF CLOSER OF B.B.SERVICE ON MY SAME NO TO CONCERN OFFICER ON 23.09.2011.BUT TILL DATE SERVICE NOT STOPPED AND RENT OF RS.250.00 DEBITED TO MY BILL EVERY MONTH.IN THAT REGARDS I HAVE SO MANY TIMES CALL TO SENIOR OFFICER LIKE PGM,CGM,CMD NEW DELHI ALSO I HAVE SO MANY EMAILS TO CMD AND NODEL OFFICER BUT AFTER THREE MONTHS NO REULT OF ALL THIS COMPLAIN.FUNNY THING IS THAT IN BSNL PGM LEVEL OFFICER DOING WORK OF CLOSER APPLICATION FILE.DURING IN THREE MONTHS I HAVE CALL MORE THEN 100 TIMES BUT THEY NEVER RECEIVE MY CALL AND NOT GIVEN PROPER REPLY BY HIS OFFICE.

Respected,

I could not make any outgoing calls from my mobile No [protected] from mahabaleshwar (pratapgad) i.e. in cell one network from 24/12/2011. My sim is BSNL Maharashtra. not able to receive Incomming & outgoing call as well as SMS Iam getting feedback ( THE SUBSCRIBER U CALLED IS NOT ANSWERING ). Connection is of prepaid and balance available is Rs- 200/- and validity up to life time my email id is [protected]@gmail.com...pls do it needful

my phone is dead[protected]
cons.name- hemanshu c. vora ,tilak rd, shrawgi towers,akola [m.s.]-444001

I have never subscribed beauty tips service from any service provider and forcibly I get SMS from BV-CAINTK
"Your subscription for Beauty Tips service will be renewed after two days. Send UNSUBBT to unsubscribe"
but there is not found any details to send UNSUBBT message and from many months my balance is deducted
from the BV- CAINTK . This is completely a fraud. Please take necessary steps to prevent such kind of fraud
For this I will be thank full for you.My Mobile no. is [protected].

Dear sir/madam
i am using postpaid connection of bsnl.i have try many times for ebill at my E-mail Id.in roam area in found that the customer care no of bsnl not present also i am using 3g modem in home but it never start i complain in rajnagar office but there they send me to another to another person.

I have requested for free sample games on demand and I have not made any request to continued it. But you have continued it and charged in bill. I have requested to unsubscribe it to customer care , but still it is continued. Pl unsubscribe it with immediate effect.
my broadband std no. is[protected]