Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected sir,

I had taken maveli plan of BSNL kerala in September 2011 , by considering the offer (http://kerala.bsnl.co.in/Mktg/maveli2.pdf)
In the offer it is specified that off net calls are at 1 p/s . but in the introduction of new maveli plan (http://kerala.bsnl.co.in/Mktg/newmaveli.pdf) its been notified that

Existing customers of Maveli Plan will continue in their tariff plan for a period of six months only from the date of activation.

This is pure cheating of customer s . BSNL had introduced the plan maveli with only the attraction of tariff of off net call of been 1p/s and other features are same as old plans such as mithram etc

Kindly look on the same .

Hope a positive reply .

i had 59595 SMS service on my mobile which is chargable. Now i want to deactivate this service. Service is still not deactivaed even if i requested for by sending SMS on prescribed format. Please Deactivate LOVE TIPS FOR GIRLS Rs.15p.m. my BSNL mobile no. is [protected]

sir,
I was using bsnl broad band for the past two years
For the past 6 months I am receiving extra amount in my bill
I think there was a fraud in the BSNL billing
I cannat able to veiw my usage for the past six month
the web site www.selfcare.sdc.bsnl.co.in for veiwing the usage is not working since one year
this itself proves they are making fraud in the bills

dear sir,
I would like to inform you that, my telephone (no; [protected], subscriber name;Mohammed M.A.) categorised in annual paid of 600. usually bill payments are every two months except internet users. V had used internet earlier. After few months we were canceled it. But still monthly payment bill is coming. I have complained in bsnl ponnani branch office to shift it as normal payment like every two months. Bt dere is no response. monthly payment is very difficult. So plz help us.
Mohammed.m
Tharayil house

After registering paid all bills in advance(250 for landline+750 for one month advance)for ADSL broad band connection on 11th October,I have visited the SDO office Bomikhal five times and also talked to SDO personally but still they don,t react a little bit.Though they have not verified but say the connection is not feasible.

27 November 2011



I have a BSNL 3G data Card connection bought in July 2011 for which I paid Rs 3600 initial charges to the BSNL dealer. The number is[protected].
I can say now that it was a bad decision to shift to BSNL – I had a Tata Photon connection. Ever since installation I have had continuing problems of low speed and poor connectivity. When I ring up your call centre, I get different suggestions from different people almost all of them impractical.
I was away in the USA or two months and on my return the problems continued. I have been phoning the call center regularly. Towards 20 Nov the situation became intolerable and I must have called tens of times. The call gets lost most times or the agent hangs up on me. I was told that the problems are due to BSNL tower and the call center cannot help ( 24 Nov 2011 3.20 pm).
I rang up BSNL RK Mutt Road office and was diverted to the DGM ( GM on vacation ). It was clear that others in the area had called also. I was told that one Mr Samuel ( AE ( phone[protected] will call me IMMEDIATELY. No one has called me so far and the problems continue:
1. Poor speeds
2. Drops connectivity often ( once in two or three minutes)
If BSNL cannot fix these problems by month end- Nov 30, they should return my payments and deposit. Please note that the problems have been there for weeks now.


Truly
Shankarkumar

My BSNL prepaid mobile [protected] has been charged rupees 7 every week (i.e. 28/month), with prior notification, on renewal of subscription to Radio Mirchi constantly since my SIM was activated. It writes as "to unsubscribe, dial 59830". But when dialed the computer says as such number does not exist. Help me unsubscribe the same and stop the deduction as such radio service does not work(exist/active) at our locality.

Dear Sir/Madam,

I always tell them that Connection wire has cut from the last Three Months but They Neg-late with this.
& i am complaining from last Eight Days & always They are giving me a wrong Information that the Line will be connected very soon & gives me each & every time the Complain No. [protected] on Dated from 19/11/2011 to 21/11/2011.

Please Help us..............

Sir,


I booked a new connection on 5.8.2006 by depositing Rs.500 in cash , and i noticed by BSNL line man that my area is not fisiable for land line and he offered me for WLL connection but i denied for that and asked for my refund but after my several requests n meetings they didn't paid me back my deposit , after that they sent me a notice Dated 28.6.2008 asking for WLL connection but i denied for it and asked for my refund but till now the didn't paid me back my refund what should i do?


Name - Rajesh Mamoria
Date:5.8.2006
Reg. No. RJJP[protected]

Contact Details:-
Rajesh Mamoria
325(A) Guru jambeshwar Nagar(A) Lane no. 8 Gandhi Path Queens Road Jaipur 302021

Ph:-[protected]
email id:[protected]@yahoo.com

I have applied for a landline connection for Broad band service at my home. On august 2011 last I got connection for two days without broadband facility . During that period no outgoing call was made . And On my application I have requested to cut outgoing facility of the phone as I wanted the connection only for Broadband facility.

Again on 25th Nov2011 it was connected again and on 26th Nov 2011 I got the broadband facility.

To my utter surprise I have received a Telephone bill for Rs 801//=for a period where no telephone service was available at my home.
This is a highly irregular process from a organization like BSNL.

I am giving below the bill details below.

Customer name---Syed Hashinur Rahman
Service ID[protected]
Customer Id[protected]
Billing A/C no --[protected]
Invoice no[protected]
Amount Payable --801
Bill date--6/11/2011
Billing period--1/10/2011 to 31/10/2011
Due date--28/11/2011

today i visited bsnl office for correction in my landline telephone bill .on duty employee mr. ramanand sharma misbehaved with me .he told me phone karne ka shauk hai lekin jab bill bharne ki bari aati hai yahan muh uthaye chale aate hai. these words hurt me a lot & i felt very embaracing.such a behaviour is not expected from a customer care employee.are these types of emloyees good for bsnl in such a competitive scenario

One more thing, recently BSNL Mobile changed some plans and services, but they don't bother to inform the customers that the plans are getting changed. They increased call charges without any kind of intimation.

I purchased 3g modam and a data card from Bhiwandi
telephone customer service. I am using the same at my place at desktop. The signal strenth is fine but the bars are not constant and hence at every fluctuation the net connection broken and I am unable to do any meanninghful serious work on net. I have visited the customer care centre at Bhiwandi But the persons attending the customers do not have any know how of the 3g data card they simply msell the same across the counter and most of the time they are not at the tables to attend the customers. Every one shift the burden to any other official who is absent the material time and ask me to come later.

Hi,

I am charged with a hefty bill of Rs.3 lakh from month july to october, with details - july Rs 1.1 lakh, Sept Rs .83 lakh. I am still not sure how come they charge me like hell, I am pretty sure I haven't used this much. Of course, 1.1 lakh bill a month means a lot of GB downloading, that's way beyond imagination.
I tried talking to some of the BSNL officers, but they gave lame excuses that sometimes data get downloaded even without your knowledge or if bill is showing you have used this much. how come they think i believe such a fragile excuse...80GB gets downloaded a month and I don't even have any idea.
I haven't received any notification or any communication regarding bill from BSNL, so If i had any knowledge about the amount they gonna charge me with, i would have stopped that connection beforehand. It's only when i called and inquired about bill, i came to know about all this. Please advise what I can do now, paying 3Lakh for a that I haven't used isn't a right solution.
Thanks,
Monica

My mobile number [protected] is receiving a message from No.+[protected] that " Thanks for using our chat messenger your service has been renewed for next 30 days." Now I want to deactivate or unsubscribe the Chat Messenger Service, and my amount is deducting every month since 6 or 7 months. Help me in this regard and get deactivate or unsubscribe the above said service

I took pst paid connection 525 plan phone no [protected] on 13-10-11 and received bill AC no[protected] invoice no[protected] Rs.1057/ I shocked to receive this bill having recurring charge Rs.948.39. I am using no facility other than phoning.It is very surprising and forced me to surrender the phone. Please wave of theses charges....

ME BSNL GSM KA GRAHAK HU. MERA NO [protected] HE. BSNL KE DWARA MISSCALL ALART KI SUVIDHA HAR MOBILE NO PAR DI JATI HE. PAR YE SUWIDHA MERE NO PAR BAND HE. ISLI SHIKAYAT KAI BAAR MENE BSNL SE KI PAR UNKE ADHIKARIYO JE DWAR DHYAN HI NAHI DIYA JATA HE KRAPAYA MERI SAMASY KA NIDAN KARWIYE .

QAZI MOHSIN
[protected]
SUSNER DIST SHAJAPUR MP...

Respected Sir,

This is to bring to your kind notice that my Civil case is going on at the district court and in connection to that someone is calling and threatening over phone named purushu, and also lot of unwanted calls i receive from this existing BSNLtelephone number [protected] , so please help me regarding the procedure for changing the existing number, since there are lot of disturbances in the night time, i used to switch of the connection from the phone set

KIndly help me to change the existing telephone number

Vimala

Dear sir,

i am a resident of Jhansi. We wish to inform you that internet service in Jhansi is very poor. We are facing huge problems in the same.

We are using BSNL prepaid Broadband and since last 5 months we are facing zero or limited connectivity problem.

we are paying huge but for zero facility.. Looking forward for the strict action against M/s BSNL, otherwise it will lead to huge cancellations of BSNL connections

regards,

Amrita Soni

Sir
This is to inform you that since 9th Nov 2011 my telephone is dead .I have complained so many times to Sushant loktelephone exchange but nobody has come to check the line. I am unable to use the internet . I would be obliged if you take some action ..
Thanking you
Yours sincerely
Dipali Sil