Bharat Sanchar Nigam [BSNL] Complaints & Reviews

RESPECTED SIR, DATE- 12.12.2011

AFTER SUCCESS PAYMENT THROUGH INTERNET BANKING A/C NO. [protected] RS. 679.00 ON DATED 07.12.2011 , BUT NOT RECEIVED BSNL LOCAL OFFICE RS. 679.00 POST PAID MOBILE NO. [protected] BILL FOR THE MONTH OF NOVEMBER 2011 TILL DATE. PLEASE TAKE NECESSARY ACTION AS SOON AS POSSABLE.

ENCLOSED: SBI DEDUCTION RS. 679.00 DETAILS.

Biller Name BSNL Cellone Nick Name PKC
Biller No. CELLONE Reference No. IB07142484
Registered Biller Details
Mobile No [protected]
Details of Payment
Bill Date 01-Dec-2011 Payment Date 07-Dec-2011
Due date 26-Dec-2011 Payment Status Success
Biller Transaction Ref. 2255312 Account No. [protected]
Bill Amount 679.00 Branch ANDUA



Y/F
PARIMAL KUMAR CHATTERJEE

I have SMS service from BV-CAINTK on my mobile, which is chargeable. Now i want to deactivate this service. Service is still not deactivated even if I requested for by sending SMS on prescribed format. Please Deactivate LOVE TIPS FOR GIRLS Rs.15p.m. my BSNL mobile no. is [protected]

sir my phone no. [protected] is under bsnl karnataka network. from past 1 year i have been loosing rs 30 every month. the reason which i belive was some chat i suscribed is what the bsnl concerned officer says from 1 year. but from beging i have asked them to cancel the service but they have failed to do so. i really dont know how the sevice got activated nor have i used the chat service for which i am charged rs 30.
sir i am a house wife and this 30rs every month means a lot to me. please help me. when i call the bsnl care they dont respond well and speak harshly. its been a year or so and i have been calling them every month.

thank you
sumithra gurumurthy
[protected]@yahoo.in

phone dead
M/s
BSNL
KALYAN
MAHARASHTRA
STATE.

TELNO–[protected]

Dear
Sir,

This is to inform you that my telephone has not been working since last 15-20 days. I have given the compliant through customer service number on 25.11.2011 vide compliant reference No.[protected]. In the meantime I have complained personally to the BSNL area office also i call personally to [protected]/2231500/2231100/2201064 they told they will come but no one came to attend the phone . Regret to say that till writing of this letter nobody has been attended this complaint.

Presently my above telephone is in a dead condition.

I again request you to please take necessary action to re-store my above telephone connection immediately.

Your co-operation is solicited.

Thanking you,

Yours faithfully,
M Sureshkumar

K NVasudevan
Kadambanattu house,
Edathala PO 683561
Subject: BSNL Broadband connection not working since last week

Sir,

My BSNL BB connection isn’t working, at Local area connection it shows as “Limited or No connectivity” from last week, I tried calling the helpline number provided where was informed to call exchange 26860000 but in vain. Its either answered by a lady who doesn’t know anything about BB or someone who keeps transferring. I am not well enough to visit BSNL office and keep on calling several times a day. I live along with my wife and daughter –in-law who has a nine months baby and my Son Ex-Navy petty officer is out of station, Internet connection is required as its used for many purposes.

I am not getting any fruitful response on the same. Would request you to help me with the same at the earliest.


Thanks & Regards,
K.N.Vasudev


Note:
Consumer No.: 2877326
Phone No.: 2683843
Mobile No.: [protected]

We have been forced to take a fiber to home broad band services by BSNL with in this VGN Minerva Nolambur, Chennai 600095 gated community. I had applied for this connection on 7th September 2011. After a lot of follow up it got activated on on October 19th, 2011. Till date the fiber optic cable is not laid properly and get cut or miscreants can play mischief. If any fault occurs there is no help line numbers. No user manual or user name and password was given to us by BSNL at the time of connection. Things were done in an adhoc manner. Though on the bill they indicate 1500 and 1504 as help line numbers for voice and data line numbers respectively. I have several problems. The telephone instrument became faulty in 3 weeks. The battery back up provided by BSNL is not working. I need to re-install the network connection on my lap top for which BSNL should render assistance by giving Network ID, user name and pass word.The normal 1500 and 1504 of Chennai telephone do not know how to render assistance. I am try to desperately get some assistance today, December 10, 2011. I contacted 1500. They gave a contact number[protected] which is not a working number. Again I contacted 1500 as ked me to contact 1504. 1504 they were not answering the call or they cut the call with out answering. This has happened for 6 consecutive time. Finally one gentle man answered and he asked me to contact[protected]. This number was answered by a rude lady who said it was mobile fone section and it is not her business. I tried to contact the JTO Ms. Karpagam on mobile [protected] /[protected] / 26533400. No response. I tried to escalate it to GM Mr. Paniprasad [protected] by call him and sending SMS. He replied to my SMS saying that he has been transferred and contact 1500. I am with out any broad band connection at home and I will forced to wait till Monday 10.00 AM. It is a working day and there will be no one at home. I am not sure when and who will resolve. BSNL has created a monopolistic situation in this premise and they charge the normal rate applicable to all broad band services with out rendering any service.
Action required, Immediate resolution of issue, Compensation for the harassment, immediate provision of 24 x 7 help line and discount in service charges till such facility is activated.

Sir,
I am Sayantan Mondal from Kolkata. I am very much dissatisfied while using Bsnl Mobile connection. I have two bsnl dosti sim cards. Before I bought it, I throughly read what was written in the Dosti plan. There it was said that between 2 Dosti cellphone number there will be free phone calls and 1 BSNL Lindline can be included. That is why i paid for the connection. Now from 8th of Decmber 2011, they are saying that Dosti unlimited plan has got reduced to 30 min per day. Now how can they change a Unlimited Plan to 30 min free plan? How come they can change the plan what they had proposed? Didn't we pay for the facility? Is it a way how to revise a plan?

In the name of "revising the Dosti plan" the BSNL telecom service is deceiving us.
Therefore I want to report a complaint against this change in plan.

Sir, with due respect i would ask you to take care of this.

Dear Sir Madam,
My land phone no[protected] out of order (not working)
I am very disappointed with your service, I had tried to shorted out my problem with your customer service executive but I thing they are not bother about customer & there organization. After 26 days my problem not resolved. I asked many time even complain no. but they not provide to me.
After wasting my valuable time to complaint your customer service executive & sub divisional officer also problem not resolved yet.

Since I realize that like people say BSNL means Bhool se na lena & Bhai sahab nahi lagega etc.

If my problem not resolved within 24 hours than I am going to disconnect no. with other operator who are more customer oriented.

Regards,
TRJ Pillai
Mob-[protected]

I am Dhruba Roy, my BSNL number is [protected]..I have two number are active in bsnl dosti unlimited free call plan.But on 8/12/2011 dosti unlimited free call plan deactived .I call bsnl care they say that unlimited plan changes and the plan is 30min/day .How can it possible this is also unlimited plan. look this matter as soon as possible.

Dear I have a BB Strom 9530. on 5th Dec 2011 i have recharged 399/- for BIS service they told to wait for 48 hours after 48 hours i called and logged a complaint so that i have not still not got the BIS service on the hand set. They raised a complaint and gave the no.L[protected] and said will be solved by 7th Evening.
But still today when ever i call 1505 they say my service is activated and my hand set is not registered. before i used BIs service on the same hand with Cell no[protected]. No one is able to solve my problem waste of money and the cc executive are not much knowledge.
Kindly help me in this regard or else refund my amt. I m willing to go for other service provider.

My BB PIN 306E4EAC
No. [protected]
IMEI: [protected]
SIM No.[protected]

I am Altab uddin molla s/o of Jalal uddin molla my BSNL number is [protected],[protected].this two number are active in bsnl dosti unlimited free call plan.But on 8/12/2011 dosti unlimited free call plan deactived .i call bsnl care they say that unlimited plan changes and the plan is 30min/day .sir how can it possible this is also unlimited plan.pls pls pls sir look this matter as soon as possible.

Dear sir
I Arun Puspalak s/o-Late Yudhisthira Puspalak, at-Padhansahi, Po-Madhab, Niali, Cuttack-754004, Customer ID-[protected], Telephone Number-[protected], I many times complaint to BSNL for my phone line do not work properly previous six months but no action has been taken till 8/12/11. After many times complain my problem doesn't solve, I complain to Charichhak telephone exchange by ph no-[protected], complain to J.E by mobile no-[protected], complain to S.D.O by ph no-[protected] but the problem has not been solve. Again i send to complain by mail to ([protected]@bsnl.co.in), ([protected]@bsnl.co.in), ([protected]@bsnl.co.in) on dt 06.12.2011 but this office/officer do not response my mail and do not solve my problem. so please kindly help me.

Details of complain no.

Dt 27.11.2011 – complain no. [protected]
Dt 01.12.2011 – complain no. [protected]

Yours truly,

MR. ARUN PUSPALAL
S/O-LATE YUDHISTHIRA PUSPALAK
AT-PADHANSAHI, MADHAB, CUTTACK
PH-[protected]
MOB-[protected] , [protected]
Email- [protected]@yahoo.com

Sir,It is informed that the solsn circle is debiting amounts from my mob.telephone No.[protected] and my wifw mobile No.[protected] from the services which which we have not opted or asked for and we regulary getting messages for their renewal or cancellation or unsuscribing for the service by sending SMS which would cost Rs.2 per sms. If we donot send the sms for unscribing it then the renewal charged would be debited from our credit of prepaid connection.For example message from BP-HANDGO date 06/11/11 whic read as "your Boss Ka Toss Service will get renew in next 2 days to unsuscribe send UNSUBKT to 55678,chage Rs.2." It may please be pointed out that we have not asked fpr any service when the we hvae been charged from our prepaid credit by BP-54646 and we have to send the sms for unscribing it.Every time we are charged for unsubscribing sms .Is it not called cheating the gullible customer both way? Would you please look into the matter for preventing such cheating at the hand of Govt. department of bsnl,solan circle which has resorted to such modus operandi of debiting the credit of the prepaid customer.This may please be stopped forth withby issuing the instructions to the concerned department under intimation to me.M.L.DEWAN,

To,

BSNL

From,
K.Manimaran ([protected])
Karkudal
Virudhachalam


Subject: .Internet line installation pending

Receipt Details;
Bill No: [protected]
Bill Date:04/11/2011
Provide Telephone & A/C No: [protected]

Dear sir,
We applied for Internet connection on
04/11/2011. Still not installed internet line .
We called manymore time to Virudhachalam
BSNLoffice and informed direct also but they are not given responsible
answer.
Please take action for this issue.

Yours Respectfully
K.Manimaran
Karkudal.

We got our BSNL Landline Connection[protected] free with Broad Band connection, around 5 months back,
we changed our Plan & from last 5 months we are continuously getting Rent of Rs. 180/- included in our Bill but
no calls have been provided to us.

Our connection is just for incoming.
Requesting to kindly refund the extra Rent charged on immediate basis. '

Thanks & Regards,

Vinod Kumar
[protected]

Sir,
I am a BSNL customer under pariyaram telephone exchange. The phone initially i had was one WLL phone with caller id and memory storage. Once a problem with the battery back up happen they have changed the phone and give one non caller id phone with no memory. Still my phone battery haven't any back up. It was under repair more than one month and given letter for rental reduction and a good battery, they have signed and told me they will not forward it to higher authority. whenever the problem comes i my self going and giving the phone. i have to take leave for submitting the phone. while i ask for battery with back up and phone with caller id and memory as earlier she spoke roughly, as she cant bring it from her home. I asked for complaint book they haven't shown it, told will be there at its position, i was unable to find it. What can i do to get justice. since i saw some advertisements about consumer forums trying this. Expecting to get justice...
Dinson.v.d
[for V.L Davis The phone holder and my father]

My phone no[protected] is not working for last 06 months several times I have complained but no result but every month BSNL is very smart to generate bills.To my perception BSNL is one cheater without providing service they are generating bills.

Sir,

I am a student residing in M.G.R nagar market road near K.K.nagar, i have been using BSNL EVDO since 2010 aug. I got really frustrated because of its slow download speed.

I've posted regarding this complaint in sense if anyone would take steps....hope it would work.

I had a BTS nearly 1km and i just dont get a speed more than 300kbps...pls do something.

Land number:[protected]
I am a regular bsnl broadband user since its launch in my town. Broadband facility is not available in my land number since october. I have contacted different personalities in the numbers mentioned below in this regard. Also I filed a written complaint to Sub Divisional Engineer in our area last month. I also contacted the J.E many times regarding this; but all in vain. According to the authorities, it is the problem with the land line and they use to say the problem will be corrected within two days...... but no use
The numbers I have contacted so far....
12678........ - complaint number 112316
2761000, 2760300, 2376000 and[protected]

Sir, this is highly an unbecoming from the part of bsnl authorities..

Please do the needful

V. C Mathai
Vadakkedathu (H)
Thammanimattam
Ramamangalam P.O
Ernakulam Districe
Kerala
e-mail : [protected]@gmail.com

Dear Sir,

I have lost the above said BSNL number along with the cell phone instrument yesterday while I am at Hyderabad. I am unable to open the bsnl concerned website to lodge a complaint to block the services, until i reach vellore personally and give a complaint. I request the concerned to look in to the same and block the same with immediate effect.
Thanks and Regards
S.P.Koteswara Rao
Contact No in A.P: [protected]