Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir Madam,
My land phone no[protected] out of order (not working)
I am very disappointed with your service, I had tried to shorted out my problem with your customer service executive but I thing they are not bother about customer & there organization. After 26 days my problem not resolved. I asked many time even complain no. but they not provide to me.
After wasting my valuable time to complaint your customer service executive & sub divisional officer also problem not resolved yet.

Since I realize that like people say BSNL means Bhool se na lena & Bhai sahab nahi lagega etc.

If my problem not resolved within 24 hours than I am going to disconnect no. with other operator who are more customer oriented.

Regards,
TRJ Pillai
Mob-[protected]

I am Dhruba Roy, my BSNL number is [protected]..I have two number are active in bsnl dosti unlimited free call plan.But on 8/12/2011 dosti unlimited free call plan deactived .I call bsnl care they say that unlimited plan changes and the plan is 30min/day .How can it possible this is also unlimited plan. look this matter as soon as possible.

Dear I have a BB Strom 9530. on 5th Dec 2011 i have recharged 399/- for BIS service they told to wait for 48 hours after 48 hours i called and logged a complaint so that i have not still not got the BIS service on the hand set. They raised a complaint and gave the no.L[protected] and said will be solved by 7th Evening.
But still today when ever i call 1505 they say my service is activated and my hand set is not registered. before i used BIs service on the same hand with Cell no[protected]. No one is able to solve my problem waste of money and the cc executive are not much knowledge.
Kindly help me in this regard or else refund my amt. I m willing to go for other service provider.

My BB PIN 306E4EAC
No. [protected]
IMEI: [protected]
SIM No.[protected]

I am Altab uddin molla s/o of Jalal uddin molla my BSNL number is [protected],[protected].this two number are active in bsnl dosti unlimited free call plan.But on 8/12/2011 dosti unlimited free call plan deactived .i call bsnl care they say that unlimited plan changes and the plan is 30min/day .sir how can it possible this is also unlimited plan.pls pls pls sir look this matter as soon as possible.

Dear sir
I Arun Puspalak s/o-Late Yudhisthira Puspalak, at-Padhansahi, Po-Madhab, Niali, Cuttack-754004, Customer ID-[protected], Telephone Number-[protected], I many times complaint to BSNL for my phone line do not work properly previous six months but no action has been taken till 8/12/11. After many times complain my problem doesn't solve, I complain to Charichhak telephone exchange by ph no-[protected], complain to J.E by mobile no-[protected], complain to S.D.O by ph no-[protected] but the problem has not been solve. Again i send to complain by mail to ([protected]@bsnl.co.in), ([protected]@bsnl.co.in), ([protected]@bsnl.co.in) on dt 06.12.2011 but this office/officer do not response my mail and do not solve my problem. so please kindly help me.

Details of complain no.

Dt 27.11.2011 – complain no. [protected]
Dt 01.12.2011 – complain no. [protected]

Yours truly,

MR. ARUN PUSPALAL
S/O-LATE YUDHISTHIRA PUSPALAK
AT-PADHANSAHI, MADHAB, CUTTACK
PH-[protected]
MOB-[protected] , [protected]
Email- [protected]@yahoo.com

Sir,It is informed that the solsn circle is debiting amounts from my mob.telephone No.[protected] and my wifw mobile No.[protected] from the services which which we have not opted or asked for and we regulary getting messages for their renewal or cancellation or unsuscribing for the service by sending SMS which would cost Rs.2 per sms. If we donot send the sms for unscribing it then the renewal charged would be debited from our credit of prepaid connection.For example message from BP-HANDGO date 06/11/11 whic read as "your Boss Ka Toss Service will get renew in next 2 days to unsuscribe send UNSUBKT to 55678,chage Rs.2." It may please be pointed out that we have not asked fpr any service when the we hvae been charged from our prepaid credit by BP-54646 and we have to send the sms for unscribing it.Every time we are charged for unsubscribing sms .Is it not called cheating the gullible customer both way? Would you please look into the matter for preventing such cheating at the hand of Govt. department of bsnl,solan circle which has resorted to such modus operandi of debiting the credit of the prepaid customer.This may please be stopped forth withby issuing the instructions to the concerned department under intimation to me.M.L.DEWAN,

To,

BSNL

From,
K.Manimaran ([protected])
Karkudal
Virudhachalam


Subject: .Internet line installation pending

Receipt Details;
Bill No: [protected]
Bill Date:04/11/2011
Provide Telephone & A/C No: [protected]

Dear sir,
We applied for Internet connection on
04/11/2011. Still not installed internet line .
We called manymore time to Virudhachalam
BSNLoffice and informed direct also but they are not given responsible
answer.
Please take action for this issue.

Yours Respectfully
K.Manimaran
Karkudal.

We got our BSNL Landline Connection[protected] free with Broad Band connection, around 5 months back,
we changed our Plan & from last 5 months we are continuously getting Rent of Rs. 180/- included in our Bill but
no calls have been provided to us.

Our connection is just for incoming.
Requesting to kindly refund the extra Rent charged on immediate basis. '

Thanks & Regards,

Vinod Kumar
[protected]

Sir,
I am a BSNL customer under pariyaram telephone exchange. The phone initially i had was one WLL phone with caller id and memory storage. Once a problem with the battery back up happen they have changed the phone and give one non caller id phone with no memory. Still my phone battery haven't any back up. It was under repair more than one month and given letter for rental reduction and a good battery, they have signed and told me they will not forward it to higher authority. whenever the problem comes i my self going and giving the phone. i have to take leave for submitting the phone. while i ask for battery with back up and phone with caller id and memory as earlier she spoke roughly, as she cant bring it from her home. I asked for complaint book they haven't shown it, told will be there at its position, i was unable to find it. What can i do to get justice. since i saw some advertisements about consumer forums trying this. Expecting to get justice...
Dinson.v.d
[for V.L Davis The phone holder and my father]

My phone no[protected] is not working for last 06 months several times I have complained but no result but every month BSNL is very smart to generate bills.To my perception BSNL is one cheater without providing service they are generating bills.

Sir,

I am a student residing in M.G.R nagar market road near K.K.nagar, i have been using BSNL EVDO since 2010 aug. I got really frustrated because of its slow download speed.

I've posted regarding this complaint in sense if anyone would take steps....hope it would work.

I had a BTS nearly 1km and i just dont get a speed more than 300kbps...pls do something.

Land number:[protected]
I am a regular bsnl broadband user since its launch in my town. Broadband facility is not available in my land number since october. I have contacted different personalities in the numbers mentioned below in this regard. Also I filed a written complaint to Sub Divisional Engineer in our area last month. I also contacted the J.E many times regarding this; but all in vain. According to the authorities, it is the problem with the land line and they use to say the problem will be corrected within two days...... but no use
The numbers I have contacted so far....
12678........ - complaint number 112316
2761000, 2760300, 2376000 and[protected]

Sir, this is highly an unbecoming from the part of bsnl authorities..

Please do the needful

V. C Mathai
Vadakkedathu (H)
Thammanimattam
Ramamangalam P.O
Ernakulam Districe
Kerala
e-mail : [protected]@gmail.com

Dear Sir,

I have lost the above said BSNL number along with the cell phone instrument yesterday while I am at Hyderabad. I am unable to open the bsnl concerned website to lodge a complaint to block the services, until i reach vellore personally and give a complaint. I request the concerned to look in to the same and block the same with immediate effect.
Thanks and Regards
S.P.Koteswara Rao
Contact No in A.P: [protected]

Sir.
I am a bsnl post paid suscriber.My no. is [protected]. Last month I put a complain here regarding some unknown charges charged in my bill but till date I din't got any feedback from them.In this month also they charged those unknown charges which i never suscribe. My bill shows they are charging for MT SMS and SDP USAGE which I never suscribe I want whatever amount being deducted in last few month bill be refunded as early as possible. Otherwise I am going to use mobile portabilty service and switch to other service.
From
Abdul Samad
[protected]

Sir,

Subject: +[protected]Subcriber name: Madhavan) is not working since 6 month.

I am working in Saudi Arabia and the above landline telephone in my home in Vakkom, Kerala is not working since 6 months. My elderly mother Mrs. Sumathi Madhavan (75 yrs) is the resident.

We are regularly paying the tariff till date, though there is no service for the last 6 months and false promises from BSNL to get it right.

We placed our complaint in BSNL office Vakkom and Kadakkavur for many times and no action has been taken till now.

kindly do the needful to get the required service from BSNL (maintain/ repair and restoration of service) at the earliest.

Thanking you in anticipation,

Vijayakumar Madhavan,
Riyadh, Saudi Arabia,
Cell: +[protected]
Email: kumar.[protected]@gmail.com

Address in Kerala,

Uriyantavilakom, Vakkom,
Vakkom Post, 695308,
Thiruvananthapuram, Kerala.

Ref. My landline no.[protected]
My mobile no. [protected]

Sir, I need to know my billing details through net. To obtain , i clicked online billing enquiry where my customer no. was asked. I went through my bill but didnot get it. Please help me to register at online billing enquiry by showing me the right path through my mobile no.

It's a kind request.

For Madhusoodanan S Pillai
(Wife Mrs. Jayalakshmi M Pillai)

Sirs,

I Saly Joy Joseph , Tel.[protected], brings this complaint. My Telephone is not working
for more than 10 days, We called and complained and two times went to the office and
complained (10 days ago and yesterday also) No body is attending to correct the fault.
I was trying the BSNL office Now 2600300 after checking and finding the number from the
net, at least 4 times I called but none is attending the call.

Please do the necessary action to get repaired

Saly Joy Joseph
Thiruvalla
Tel . Mob. [protected]

My mobile no is [protected] and i using prepaid for this number. I need last three to six month incoming & outgoing call list. Pls send me that on my above e-mail address([protected]@gmail.com). Or what procedure i have to do????? That informs me on my e-mail. It’s urgent.
State: kerala
Status:
Open

Address:
kummankottukandiyil (ho)
Nadapuram (Po)
vatakara (via)
673504 (pin)
Mob: [protected]
other contact number : [protected]

My telephone no., is[protected], which is at sihora jabalpur M.P., is dead

Dear Sir/Madam,
i am consumer of BSNL Landline and mobile GSM service. i get one BSNL GSM connection against my landline phone on following mobile no [protected] under the scheme of BSNL.
on that i receive following massage from following:

1.) from[protected] on 28 November 2011 at 22:54

"Rs.15 charged.Thanks for using our Love sms Service.Your service has been renewed for next 15 days."

for which i never send request for subscription to any provider.

2.) from[protected] on 30 November 2011 at 22:13

"VIDEO ALERTS: Thank you for Subscribing Star Xtreme Rs.10/Seven Days."

for which i never send request for subscription to any provider.

so please i making complain to BSNL higher authority to stop these services through this portal.
And requesting you to make rule for that no one have a power to stop the such type of activity of deducting money for unwanted service without making any request to any portal or without any reply to any Ad massage.

A.D.Gupta