Bharat Sanchar Nigam [BSNL] Complaints & Reviews

SIR,
BACK UP SERVICE GET ACTIVATED WITHOUT PERMISSION ON MY MOB NO [protected],[protected].I HAVE NOT REQUESTED FOR THIS SERVICE AND I HAVE REGISTERD MY COMPLAINED WHOSE NO IS A-17UP1538367.MY SERVICE HAS NOT BEEN DEACTVATED YET AND CHARGES GET DEDUCTED FROM MY ACCOUNT REGULARLEY.THERE HAVE NO RESPONSE FROM CUSTOMER CARE DEPARTMENT AFTER COMPLAINED.I WANT THIS SERVICE DEACTIVATE AND DEDUCTED BALANCE GET[50RS PER EACH NO]TRNSFER TO MY ACCOUNT BACK.
THANKS
VIVEK

Sir, I have BSNL landline 044 - 27934971. The broadband connection is not working . I complained on 26.9.2011 and the docket no. given was 59131754. It was not attended to. BSNL official enquired the problem over phone and we said that the modum on off button is not working. They said that we have to go to the Telephone Exchange at Minjur and get it changed. It is 4 KMs for us and we both are not able to go, as we are aged. So, we requested them to send a line man and change it. There was no action. Again I complained on 30.9.2011 and the docket no. was 59132021. No action was taken. Again I have complained on 9.11.2011 and the docket no. is 59134417. There was enquiry about the defect. This was informed. At least this time I request BSNL to be responsive and send a person to change the modum. I am paying the broadband charges every month. Urgent pl. How the previous two dockets were closed without setting right the grievance is not known to me. What is the purpose of giving docket nos. if they are to be closed without attending to the problem and getting reply from customer about satisfactory working. I need enlightenment.

Regular disruption in internet connectivity. Eeven after complaing twice no one from bsnl took action. Blunt answers will be given, If we call any number mentioned in bill. After 5:30 and in weekends no one answers
call. It is not worth paying 820 Rs every month for such worst service.
Land line number prvided for broad band :25357464
consumer number:53688893.

I HAVE BROADBANK UNLIMITED FACILITY ON MY BSNL LANDLINE PHONE NO[protected] AT MY RESIDENCE AT NIRMAN NAGAR JAIPUR. LAST SEVERAL DAYS BROADBANK IS NOT WORKING. I HAVE LODGED SEVERAL COMPLAINTS TO BSNL ON 1504 LAST WERE [protected] AND 7507784. EVERY TIME PHONE CALL FROM BSNL COMES BUT NO EXECUTIVE VISIT MY HOUSE TO RECTIFY THE PROBLEM. I HAVE ALSO TRIED TO CONTACT CGM BSNL JAIPUR FOUR DAYS BACK AND SOME MR GOYAL AUSSURED ME TO RESOLVE MY PROBLEM IMMEDIATELY. I AM REALLY TIRED TO CONTACT BSNL JAIPUR BUT NO RESULT. IT IS REQUESTED TO ATTEND MY COMPLAINT ON PRIORITY.

Telephone dead for past 5 days[protected]

My landline[protected] not working properly. hope you will do the needful. thank you.

sir ,
my phone no [protected] i am tax consonantal and a business man my broad band link all time down and hampering my work 3months ago .but other pvt company broadband link ok so BSNL broadband link down why ? it solve quickly

hello sir

i have complaine about automatice activation of valueiadded service (devotional alarm).i didnt activate it and i am trying to deactivate this value added service but i couldnt and im also tryng to contact bsnl custermer care but i cant .so please help me out or give me solution to deativate this service as much as possibile .
santoshj kumar agnihotri
CONTACT NO_[protected]

My landline connection for both office and home is not working from past 4 months.
May times I have did complains, even I went to BSNL office personally and meet with senior managers still its not working.

I am really facing problem because of this, My business is totally depend over phone and its highly impacted by this .Request you to please take necessary action and give wavier of landline bills too and compensation against the harassment
It’s a real harassment by BSNL, It will be great if you take this matter seriously and do the needful

Please find below detail of my both the numbers

Landline number:[protected]
Customer complain number:- [protected]
Address: - 23 R.M.V Road
Udaipur
Rajasthan-313001


Landline number:[protected]
Consumer complain number:- [protected]
Address: - 30-A New Keshav Nagar
Near Water tank
Udaipur
Rajasthan-313001

Dear Sir, I am Robin Thomas, Presently am working in Abu Dhabi, UAE, Kindly not that, sincel last One Week our Landline[protected]-2213087) is out out off order where my mother is staying alone in her old age. kindly note they have allredy informed concerned department. but no action has beeen taken, ( always they are ignore)

i would aprreciate your necessary arrangement to resolve this problem at your earliest.
Regards,

Robin Thomas
Abu Dhabi, UAE.
Mob. [protected]
e mail. [protected]@gmail.com
[protected]@hcjv1000.ae

Yesterday, (06/11/2011) in the evening I've recharged my bsnl Cellone prepaid account with a recharge voucher of Rs. 110.00. After rechearging I've had no call whereas my balance has been reduced into Rs.01.69. What happened to my account ? Please do the needfull. Otherwise I'll take legal action against bsnl. My phone no. is [protected]

Hello Sir/Madam

This is regarding my phone problem(ph:[protected].It is not working since 27th Oct.I've complained 3-4 times but did not get a proper response till now.Please do the needful asap.

Thank You
Susheelan

My name is Harikrishnan residing at Kanakkari, Kottayam, Kerala.
...................................................................................⇄

I m using BSNL gprs plan 89 for one and half years. I was satisfied with its decent downloading speed of around 10 KB/s and page loading speed when connected to my pc. I had connected to Internet for 8 hours continuously without any disconnection problem. But things gone worse for the past 4 months and the current downloading speed is only around 2 KB/s. Also it is very hard to load a page in my pc and connection lost in almost every minute. Things are same while browsing though my mobile. My friends also have the same problem. I think paying Rs.89 to BSNL every month is useless and planning to change to another network in 2012 January if the problem persists....hope the problem will be solved and BSNL will provide a quality service to its loyal customers......

i cannot send more than 100 sms per day as the new rule limits sms only to 200.

Hi,

I have a BSNL Prepaid Connection with No. [protected]

I was having a Special Apple Ipad 3G monthly plan of Rs.999 with Unlimited Downloads

This month when it expired in as usual went to their online recharge website portal.bsnl.com

But this time i did not saw the Ipad plan there, so i called BSNL helpdesk and they told me that

My unlimited plan is stopped by bsnl and hence i have to choose from either of the available from list.

I selected STV-500 Plan of Rs.500. Recharge went successful(date[protected],

But my internet connected wasn't restored.

when i called helpdesk again, they said that.

i did wrong recharge and hence amount is lapsed. and refused to

transfer that amount to my bsnl account or refund.

This is a trap by bsnl ! they were not clear with the plan details and their impacts.

Still threw me into this situation and now refusing to give me service.

I did the next recharge of 1260 with correctly and still the same story.

but today by at least i see the refund initiated status of that amount.(1260)

But my Rs. 500 story is still same.

Please Help.

Attached is the Screen shot of the Same.

Regards,

Sandeep Bodkhe
Contact [protected] (not reachable till 15-Nov-2011)
Email : [protected]@gmail.com

Our BSNL telephone, with number[protected], a land line on my fathers name Mr K GANGADHARAN, A.KILIYANUR, KOLLOUMANGUDI EXCHANGE, IN THIRUVARUR DISTRICT, has not been working for more than one year. repeated complaints did not solve the problem. We requested for disconnection and refund of deposit. bsnl is not even answering and we also face abusive staff in the exchange. my father who is very old is living alone after my mother passing away and we are very much worried, because he has problem in using cell phones. can somebody help us.

G VENGADESHMOHAN
S/0 K GANGADHARAN
PH: [protected].

Sir,

I was using a BSNL landline[protected]for more than 15 years, now i have shifted to my new home near by, I have made a request for shifting in BSNL(saibaba colony)office before 2 months but still nothing was done & when enquired them the responsiple person Mr.Duraisamy P (JE or SDE), the particular person was very casual & doesnt even has courtesy to say to sit & treated us so badly, he has asked us to cancel the line.He doesnt know what the solution is & asked to take a new connection.Because of these kind o[censored]seless persons BSNL is getting bad name in the society.

Regards,

Ashok ,
[protected].

Sir
My landline no.[protected], is out of order since September 21, 2011. Inspite of lodging the complaint on the same day (Complaint No.:I-9667) and meeting several responsible officers, the line is yet to be restored, causing immense problem.
Please look into the matter, so that it is solved immediately.

Since I am regular taking BSNL 5 paisa per sms plan at Rs. 13/ per month charge but BSNL service provider charged Rs.0.50 paisa per SMS on Diwali festival and on next day of Diwali , (almost 10 times more ) and no prior information given for the same. Thus BSNL charged more in sending SMS on Diwali day and next day of diwali (26/10/2011 and 27/10/2011).

Dear Sir/Madam,

We are the consumer of BSNL tele communication Hyderabad since 2nd January, 2004.

Landline Phone connection holder name(Father): Mohd Sarmuddin

Phone Number:[protected]

We have applied for Caller ID phone because we received many unnecessary calls from unidentified persons.

We have received a phone which is not working properly. Now the phone is dead and we are not receiving any help or support neither from BSNL nearest office (Motinagar) nor from the Ameerpet main branch.

When we asked for the Caller ID phone in BSNL office they are clearly saying that they cannot provide. They are asking to take the phone box which does not have Caller ID feature.

We have lodged many complaints to get this service for which we paid. No action has been take till now. As the phone is dead we are not receiving any calls and every month we are receiving minimum bill to pay.

Kindly help us to get the caller ID phone box as soon as possible.

Compliants details:
1. On[protected]: Compliant No: No complaint number received
2. On[protected]: Compliant No: [protected]
3. On[protected]: Compliant No: [protected]
4. On[protected]: Compliant No: [protected]

Looking forward for your help.

Regards

Razzak