Bharat Sanchar Nigam [BSNL] Complaints & Reviews

respected sir.

my mo no is: [protected], sir i activate 1p/sec scheme before 15 days , but till date i not gate facility. sir i contact custmer care centre 3-4 time but not give proper responce and solution . some time they disconnect our call and some time say your scheme activated, but still date i not gate facilitty. sir i want this facility eargently. sir plese do need ful. and sir your custumer care centre is not give good response due to this i want dissconect my mobile but i give u email with expaction of solution of my problem so sir give solution and give punish ment to custmer care . sir they dont give answer up to 15-20 minute some time . cust have no this much of time, thanking you sir

Priy shriman ji,

Mane airtel ([protected]) se bsnl ke network par aane (port) hetu bsnl ke gm office gorakhpur me 11.08.2011 ko aavedan kiya jiski port id AE679341 ([protected]) hai uske bad mujhe ak bsnl ka sim diya gaya aur mujhse kaha gaya ki 1 sptah bad airtel ka network band ho jayega uske bad aap bsnl ke is sim ka upyog kr skte hai. Parantu aaj dinak 13.09.2011 tak na to airtel ka network band huva aur na hi bsnl ke dvara diya gaya shm activate huva.
Atha aap se vinamr nivedan hai ki mujhe apne bsnl ke diye gaye sim par [protected] ke no. ko banaye rakhte huve apne bsnl ki suvidha pradan kare.
Sahriday dhanybad.
Sanjay tripathi.
Jangel nakaha no.1, nikat prgyan public school uttari gate,
basaratpur
gorakhpur, u.p east,
India
Mb. No. [protected]
[protected].

I have recently gotten 3G connection from BSNL. I have not quite understood how and why there is so much variation in the speed. But it was anywhere from 50 kbps to 300 kbps on average (which does not sound like 3G). What is more horrible is that for past week or so, it has come down to 1 kbps to 10 kbps. Now I feel like making a mistake moving from wireless broadband connection to 3G. There is no proper satisfying answer from the call center. The night shift crew is horrible. Will BSNL take note of this please. My sim no. is [protected]. Or someone advise which 3G service is the best in Lucknow.

Dear Sir,
I am one of your customer owns prepaid mobile No [protected].
On September 12, 2011, I have noticed that some Rs 60 have been deducted from my pre-paid balance quoting some unknown `value added service’. I have never subscribed any value added service other than normal telephone usage.
A few months ago when I noticed such deduction of Rs 60/- in two adjacent days (30+30) I have called to Customer Care and stopped all value added service and their advertisements in my mobile.
Now they started the practice inadvertently. This is nothing but cheating. I want my money back in my mobile. If BSNL is earning money in such a way I don’t care. Stop such service in my mobile.
I want my money back in my mobile and stop all VALUE ADDED SERVICE and ADVERTISEMENTS in my mobile phone.
I want your action or reply within 10 days from the date of my complaint.

Varadarajan.S

I lost my phone with sims no are[protected] of bsnl and [protected] relaince gsm i request to block this no immediately bsr murthy

SIM LOST
Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid . I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

SIM in Name of: Mr.Paulo Raika
My number is [protected](Prepaid BSNL)
Rumunda Attarasing , R.Udayagiri,
Gajapati.
Please help me in this concern.
With thanks,
Paulo Raika

PLEASE DEACTIVATE HUMSHAKAL SERVICE
WITHOUT MY KNOWLEDGE A MESSAGE IS COMING "THANK YOU FOR HUMSHAKAL SERVICE ,AND YOU ARE CHARGED WITH 10 RUPPES"
I DON'T KNOW WHAT SIN I DID?
LAST MONTH I HAD COMPLAINTED ABOUT THIS AT BSNL OFFICE CHALAKUDY
IT HAD STOPPED FOR TWO WEEKS ,BUT TODAY EVENING AGAIN THAT DRAMA STARTED
I AM NOT AT ALL REQUIRED THIS SERVICE
AND I CANNOT PAY FOR THIS SERVICE
AFTER ALL I AM A PENSIONER
MOBILE [protected]

I was recharge my BSNL mobile no [protected] with TOP UP Rs.110 on the date 11/09/2011 at the time 06:07pm and the payment was transfered with ref.no. CCA11ICHQ660IG66618902 transfer to [protected] INB Avenues India private Ltd. But my mobile was not recharged till now. AT the same time the bank was deducted Rs 110 from my SBI account no. [protected] so please either recharge mobile or refund my moneyRs 110 in my A/No.

I am Land Line Tele Phone Custmer since long. A scheme of free SIM was announced very long back to provide for each Land Line Holder. Near about one year time has been elapsed but no SIM to No. 2363369 has been provided, why? Who is responsible? Pl provided immedeately. Reply pl.

Basudeo Singh
Holder 2363369,
8, Shakuntala Apt. Kolsewadi,
Kalyan (East)
e-mail [protected]@rediffmail.com

Hello Sir,
This is Ravi from Nellore (Nellore District) in Andhra Pradesh, India i am basically BSNL Pre Paid custmer since 5 years my Mobile No.[protected]
Yesterday i.e., 08.09.2011 i was get a missied call from +[protected] when the phone was rang that time i am in another work after 5 mts later after completion of my wokr i saw my mobile one missed call i.e., from +[protected] immediately i am rang to this number no reply i was called for 8seconds after call one massage came from BSNL i.e., service reply after call charges of Rs 12/- i was surprised and immediately call to Call center of BSNL No.1503 and they told this is call from ISD we don't know from which country like that they told to me when was called to BSNL Call center this was happened at morning again i was call to same above call center and they reply the answer the call from M/s VODAPhone i was surprised i am not able to understand why they are doing like this we don't know? in my office 3 customers (BSNL) only they also received in previously from the same no or other nos but charges they had Rs 12/- within the minuet.
so, i am requesting you please find the above no why they are called to my number first of all how they know my number ? please enqurey please inform to my email id [protected]@gmail.com or phone to my above said number
thanking you

yours faithfully
C.Ravi
Nellore
[protected]

my mobile no is [protected]. i have recharged my no. with Rs. 98 Gprs pack on 22-08-11 and my transaction id is[protected]. the retailer has confirmed his status but i have ye not got the benefit of this pack. i have complained 5-6 times in bsnl customer care but no proper action were taken against this issue.
i have paid the amount to the retailer but not got benefit. i request please take some action against the operator.

thank you

I have applied for a Post Paid 3G Sim (Phone no. [protected]) and “BSNL Blackberry Plan III Unlimited GPRS Usage” service on 22nd August, 2011 through Bhatpara Telephone Exchange.

As a result my SIM have been activated on 22nd August, 2011 and My BSNL Blackberry service have been activated on 25th August, 2011. I got the message along with phone call from BSNL Blackberry service customer care on 25th August, 2011. From that date, I have started the unlimited Blackberry usages.

But I just came to know that my usage bill have been arise more than Rs. 8000/- and my service (Blackberry) have also been stopped from 05.09.2011 to till now. I have communicated repeatedly with Bhatpara Exchange regarding this issue and already submitted an written complaint letter on 6th September, 2011 to S.D.E. Marketing. But still now, I get no BIS service after 5th September, 2011.

respected sir,
I glad to being with you, but i want to inform you that i am not getting my billing detail's
any of several times.
sir, it's my wright to know about my expenditure's.
so, please provide me billing service, i will be very thankful to you.
Your faithfully
Dr. S K Awasthi
[protected]

My mobile number is [protected].
I am unable to send sms to the number [protected] from my SIM. Every time it shows 'MSG DELIVERED'. but message can't receive by this particular bsnl number. It is being sent when I use other's sim.
It has been more than a week that I have been calling customer service for the same. Each person I get connected to (in Customer Service), gives me a different suggestion, none of which has worked so far..all in vain.
Please check into the matter and do the need some and let me know as to what could be done to rectify the problem, at the earliest.
Regards

With regretful heart I am complaining about the slow broadband speed which I am getting since over a month now. I have taken the BBG Combo ULD 1350 broadband plan which says that I should get 4 MBPS upto 20 GB, 512 beyond 20 GB (screenshot attached). But I am getting the bandwidth around 200 KBPS only. I am very disappointed to say that since last month I am regularly complaining about the same to our local exchange i.e. Morinda and also in Ropar but nothing is working out for me. I am still on a low speed.

As per the broadband plan, I should get: 4MBPS bandwidth, but I get around 200 kbps only.

As per the broadband plan, I should get: (4*1024=4096, 4096/8) 512kbps download speed.

For single download, I am getting around 20kbps.

and for parallel multiple downloads, I am getting 150 kbps to 200 kbps.

I am a very loyal and old customer of BSNL and I really feel very upset about my slow broadband connection speed. I am facing this problem since more than a month. In the beginning, when I upgraded my broadband plan to BBG Combo ULD 1350 from BB Home Combo UL 750, I used to get very good speed but that was just for few days. And now, I am stuck with this slow speed. Please look into this matter seriously and get it resolved asap. I believe you will not disappoint me. Please do the needful.

To



TheArea Manager,

BSNL

Chandanagar

Hyderabad



DearSir,



Sub: Shifting of my landline number:23404152 from Ameerpet (Durganagar Exchange) to Miyapur.



I have shifted my residence fromAmeerpet, flat no 814 Royal Pavilion coming under Durganagar Exchange bearinglandline number: 23404152. Now I am staying in Miyapur Flat number: 102, R KElite Door No: 1-58/4/A Opposite to Potapalli Residency in the main road ofTalkie Town Theatres. I have given a request for shifting at Durganagarexchange on 18/07/2011 andthey have accepted the same and allotted a new number 23046164 and advised meto contact chandanagar exchange.



Since then am following with theconcerned, officers to get my landline in operation. It is unfortunate that noone responds in a proper way and making me to go to post and pillar. I havecontacted Sri. Sudhakar AE and he assured that the job will be done. In casesince this is a new Apartment if there is no existing connection is available,he promised to look in to the feasibility of providing WLL line until such timethe lines are laid. Later am unable to get him in line and had been to MiyapurSTOP office and again they redirecting me to Chandanagar exchange. Under thecircumstances am unable to explain my agony to anybody and your help lines arenot working whenever I tried.



Kindly look into the matter andarrange to get my landline at the earliest. In case it is not possible toprovide the same I feel the people should communicate to me instead of makingme to go around. Even at this stage the restoration is not possible I shallrequest BSNL to refund my deposit and oblige.



Hope a reply to my request will begiven to my daughters email Id [protected]@gmail.com or to my mobile [protected]



Thankingyou





Your’sfaithfully

KoppulaBhagavan
[protected]

Hi,

I had recharged my prepaid mobile connection for the activation of gprs worth 98rs through the SBT net banking. The money has been debited from my account but the data plan has not yet been activated. Please activate the data plan as soon as possible.
The Receipt No :[protected] and Transaction No: TXE[protected] for the transaction done online through the bsnl website http://portal.bsnl.in/

Thanks,
Nikhil

Landline number[protected] I am writing this from Mumbai regarding my landline at Tiruvalla, Kerala from BSNL. My mom is alone there. A complaint was sent two months back that the landline is not working. There was no response from anyone for nearly 1 1/2 months. I was there few weeks back and went personally to the BSNL office and complained again. The officer was giving some excuse for non redressal like there was some address confusion, etc. The house is just a stone's throw from the Tiruvalla office of BSNL! He has entered the complaint again in the register and it looked like it would be done pretty quick. After 2 weeks, one lineman came and disappeared. Nothing has happened till now. This is frustrating. Line is not working more than 2 months. Nothing seems to have changed in Kerala at least in terms of the functioning of the govt services. Things with MTNL in MUmbai has vastly changed since the past 5-7 years compared to what they were 10 years back. But BSNL Kerala lineman, etc are not willing to do anything i guess unless they palms are greased. They still live in the Public sector monopoly paradise which existed decades back!
Alternate mobile number Kerala [protected]
My phone number in Mumbai [protected]

i took the bsnl broadband connection 2 years ago under home combo 750+ plan , but after 7-8 months the bill is around 1100 rupees,the bills continued to be improper till the last month and the authorities are not taking any actions . please take proper actions and refund me the excess amount of the paid bills. my phone no is[protected] and the user id for broadband is rv[protected].
my email i.d is amit.[protected]@gmail.com

I am BHIM SAIN. m BSNl ka prepaid no. [protected] use kar raha hu. 23 june ko mene bsnl costmer ko sms kiya 1909 par dnd(don't disturb) resquit no[protected] diya. aaj 6 sep. ho gaya h. phir bhin sms aa rahe h. 1909 par bat karne par unhone kaha ki or kisi ke sms nahi aayenge lakin hamare to jarur aayenge. ye band nahi ho sakte.fir m anchahe sms se chhutkara kase pau.plz help me.