Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Since last 10 days my outgoing is Stopped. and balance is deducted from main balance everyday. Now balance is 0.00.
i call in Customer care Since first day of this issue still i don't get any refund or not start my out going.

i have so many Complaint number from BSNL Customer care.

i have this BSNL Sim card since last For years.

I'm living in a village named "sathanur" near vandavasi ( Wandawash), tamilnadu..

recently BSNL has introduced the WiMax broadband facility for rural areas.

i've bought a wimax device two months back.

during the first month it worked properly, and the service speed is also good.

the next month i've started getting problems like "No Internet Connectivity", "No Signal", "Even connected with very low speed of 0.3 kbps".

i'm complaining daily about this issue to BSNl, Vandavasi (Vellore Circle).

they are not responding to my complanints.

It is around 12 days i'm not able to access the broadband.

I went to BSNL office for about four times, they are telling that, the problem is not with my receiver, it is with their transmission itself.

They simply tell that they will correct it soon (no date, nothing). i don't know how long it will take for them to identify and correct the problem.

due to these problems i cant submit my M.Tech project report on time and i'm very disappointed about ur service.

I can surrender the device and get refund of my deposit amount. But i dont have any other choice because BSNL is only providing broadband to village areas.

Please take necessary actions to correct these problems and to provide a good customer support at ur offices.

thank u..

Sir,
I, G.S.R.K.Sharma, Advocate wish to bring the following to your notice seeking proper action.

My mobile phone No :[protected].

On 04-7-11 at17.52 I received one SMS from +54000010. It reads "Thank you for choosing Humshakal. You can now see your humshakal any time you want-*** End*** "
I tried to know what is 'Humshakal' since i never choose not only that I don't know any thing about it.not only that anmount of Rs.10/- was deucted from balance to my credit of Cell Phone. I Called 1503 at 21.00 hrs at last One Mr. Varun lifted and he could not give proper reply, then I insisted to register my complaint . Then after words neither he registered my complaint not given me any reply. Again at 21.16 I tried second time to get my complaint registered one Mr. Bharat spoke to me and when insisted to register my complaint he told me since the server is down,I have to wait for about half an hour or call again.

Again today [ 27-07-11 at 17.39 I received another SMS from +54000010. It reads "Thank you for choosing Humshakal. You can now see your humshakal any time you want-*** End*** " Now another Rs.10/- was deducted from the balance to my a/c.

I strongly object to this way of cheating a Customer , deducting amounts from his account balance with out his consent. I request necessary action be taken against the person responsible to this sort of things, and desire to have clarification regarding
1. What is " humshakal" ? I never choose it since I don't have any knowledge about it. There is no express request from me.
2. I demand the amount deducted from the balance in my account be repaid back forthwith.
I would like to bring your notice, on Thu, May 19, 2011 at 2:34 PM I made similar complaint regarding the deduction of Rs.40/- towards Caller tunes. So it is evident it became a regular thing to deduct amounts from the balances of the customer with out his knowledge or express or written request from the customer.

3. On 11/09/11at 17:28 i received one SMS which reads " Thank u for using Humshakal Service. You have been crenewed Rs.10. charged...end. " It was sent from +54000010; Immediately I sent a reply by sending SMS saying" I never opted hamsakal. I aleady made a complaint long back. Still you are charging without my concent. Revert forthwith..Sharma."


4.AGAIN ON 25-09-11 AT 14.15 i RECEIVED ONE MORE SMS which reads " Rs.10 charged. Thank U for using Humshakal Service. You have been renewed..End."
Thus my complaint is not looked into even after repeated representations by e-mails, and continuing to deduct amounts with out my express concent and on being raised written complaints.

I request that the amounts deducted sofar since 7/11 should be given credit to my accout. Secondly , may i request to tell me what is " HAMSHAKAL" since the customer care has given the information and not only to register complaint.

Please look into my complaint and do the needful.
with regards,
Sharma Gudipaty.

sir
I am koushik samanta from last 11 days i did not get internet from my EVDO data card (no [protected]),it frequently disconnect .Near about 20-25 times i made complain to the customer care of BSNL on 1502 ,but they did not take any action to my complain ,they only register my complain and update again and again.

I am totally helpless .It will be very good for me if you take an action to overcome my problem.

Very Sincerely,
Koushik Samanta
26/09/2011

I am not subscribed the Monthly Masti Service from the existing BSNL service. But the unwanted, foolish health tips are sending oftenly to my mobile phone from the above service and Rs. 5/- deducting for this useless effort. In this way torturing us by sending unwanted SMS. I have also sent similar cases previously. Here while I checking the balance amount, it will be deducted surprisingly. Due to this dirty approach, truely, I am fearing to recharge my mobilephone. So humbly request to do the needful.

I have BSNL En Anbadan scheme SIM card no. [protected] using by me and from this mobile much amount is being deducted for unwanted facilities which i never opted.
I don't want any facilities in this phone except dial the number and receive the call.
I have made complaint earlier to BSNL, Sai Baba colony office not to charge any amount in my mobile and also I don't want any un-necessary messages and many unwanted messages are sending to my mobile, please stop this and don't charge any amount on this matter. Please look into the matter and stop this procedures.

Hello, I am a BSNL Prepaid “Old Anant” subscriber from the year 2006. My mobile number is [protected]. At first it was a general prepaid account and after launching lifetime concept I have converted it to “Anant” (i.e. Old Anant) in the year 2006 by recharging of Rs 700+ and the condition was that I have to recharge this account by minimum of Rs. 50 within 6 months means if I recharge my account by Rs. 50, I will get 6 months validity. And I am doing the same till the month of May, 2011. As usual, when I recharge the account in May, 2011, I come to know that the account is valid up to November, 2011. But today (i.e. on 25.09.2011) when I recharge my account of Rs. 60 to extend the validity, it shows the validity till December 22, 2011 instead of May, 2012 (as per the condition of the lifetime recharge voucher). When I asked to the customer care executive he has replayed that my account has been converted from “Old Anant” to “Saral Anant”, and as per the “Saral Anant” for recharging of Rs.60 my account validity will extend by 45 days only not by six months. When I asked that executive who have given permission to change my account plan form “Old Anant” to “Saral Anant”? He told me that I can talk with the supervisor and I requested to convert the line and he converted and I spend more than 1 hour 15 minutes (22:47 hours to 00:04) on line but nobody has received the phone. So my question is that who have given permission to change my account plan form “Old Anant” to “Saral Anant”? And are they really ‘Customer Care’ Executive???

I am a resident of Digaru, Dt. Kamrup, Assm having a BSNL mobile connction. There is tower of BSNL esrected some years before which remains unworkable maost of the days resulting non-avilability of network.the service of BSNL is deteriorating day by day. Temporary results are found on complaints but no permanent solution.

RESPECTIVE SIR
I AM USER OF BSNL PRE PAID MOBILE (NO [protected])
FROM LONG TIME
SOME TIME AGO EVERY MONTH A SMS RECD FROM BSNL THAT YOUR CALL CHARGES RS 30/-DEDUCTED FROM YOUR MAIN BALANCE SIR LAST 6 MONTH I AM FACING THIS PROBLEM

NOW WITHOUT REQUESTING ONE MORE SMS WORDING

ASTROLOGY BSNL ALERTS SERVICE IS ACTIVATED YOU WILL BE CHARGED RS 30 PER MONTH

AND SENDER NO IS[protected] DATED 22.09.2001

SIR WHAT IS GOING WITH ME I DONT KNOW

I NEVER MADE ANY REQUEST FOR ANY PORPOSE.

SIR PLEASE SOLVE THE ABOVE PROBLEMS.

THANK YOU

T DONGRE
DY MANAGER
SBI INDORE [protected]

i am deeply harassed by the services and inappropriate behaviour by BSNL.Last month in august they activated a value added service namely "my mobile tv" and deducted a balance of RS40.i put a complaint on the customer care and was assured of a solution.But solution is far away thing,same service got activated again after 7 days.Registering a complaint didnot help so i decided to put an email online as well as think of going to consumer forum.But on 30th august,out of the RS80 deducted,I was refunded Rs60 by BSNL chandigarh,with an apology on phone so i dropped the idea of filing a suite.But the company BSNL has lost all its shame.In 1st week of september again RS40 deucted for the same thing.Putting a complaint was useless but still I did and result was same.! week after that RS40 were deucted again.I again put the complaint but to no use as RS 40 were deducted again on 24th september and customer care is just useless..I have made up my mind to drag BSNL to the court because it has caused me lot of mental harassment.

I am the subscrider of land phone no: JRD[protected].
But, I am unble to complete the payment of my BSNL land phone by using SBI internet facilities on 23.09.2011.The Transaction ID : TX[protected]
BILL NO: 49479129.
CIRCLE: AS-ASSAM.
SSA+ NGG.
AMOUNT = Rs 590.00.
Further,I am unable to avail internet facilities since last few days,where as land line coneection are there.please intervene into the matter and do needful from your end.
ITH REGARDS

A.K.KUNDU
QTR:C16/1,HPCL COLONY.
KAGAJNAGAR
MORIAGON- 782413

My Landline[protected],i have broadband connection from 2 years by BSNL.. But the problem is Broadband DSL signal disconnection from the Bsnl ..i complianed many times to Bsnl but they didnt solve this problem.. i am paying monthly 750RS for broadband 750unlimited plan.. I am facing problem from 4 months.. i complained to bsnl number 1500... they didnt respod to my problem...
HASSAN ,KARNATAKA-573201

My Land Line Telephone Number is[protected] which was not working for the past three days. I have registered my complaint directly to the BSNL EXCHANGE In my Town. But it is not rectified till date.Kindly take necessary action to rectify the fault as early as posible.

K.KUMARAVELU
2/1,Hari Nivas, Bharathiyar Salai,
THILAGAR NAGAR, KARAIKUDI.

sir, i already paid/clear all my outstanding dues against my landline phone No.[protected] on dtd.06.09.2011. But again the recent bill shows the last month balance. please take necessary steps against this.for your kind information herewith i'm enclosing my latest paid bill for your kind enquiry.
thanking you,

Hello Sir,

I am raising new complaint for the same problem. I have given an application against discontinuation of Phone and Broadband connection. Application is given on 27th July 2011, and today is 22nd Sep 2011. This is the approximately 2 month over, but I am still receiving the bill for the connection. I am very frustrated with BSNL people, then are Incorporated in nature. I had shifted to Hyderabad on Aug 1st, So An urgent request is given to receive the instrument, But these people are not taken it, finally this month I went there and given them the instruments, and again one application submitted.
This week I again called them and received an answer that you have not applied for disconnection of phone no. If it so then why these peoples has accepted the phone instruments.

Please Please Please tell the BSNL people that I can't afford this to go to Bangalore and talking that people. Please refund the deposted money AS SOON AS POSSIBLE.

KUMAR DIWAKAR
Telephone No: 26632633
Consumer No: 53904144
Bill Nno: [protected]

On 08th Aug 2011, I tried to recharge my phone with Rs.110 from my BSNL Service Provider using my Freerecharge account with id:[protected]@gmail.com. I tried using my KVB Bank account the amount deducted my KVB account but no recharge, Ref.recharge order no.4663534.
Kindly look into this and send the feed back my email id:[protected]@gmail.com.

Thanks & Regards,

P.Thirupathi.
Mobile no.[protected]/[protected].

Sir,
I am a customer of BSNL unlimited broadband service and I pay Rs. 750 every month for this but I did not get proper service from their sight. My ADSL unstable from 20/4/2011 and for this matter I docate time to time and they did not solve the problem permanently. Last I docate on 27/8/2011 and the docate no. is B7486 but they did not take any steps against this docate till now. Now I feel helpless but I pay their bill every month without their service. Please take the necessary acction as early as possible. Thank you,

Sir,
I have msg. to register my Mob. No in Do Not Disturb category on 20/7/2011 at 18.15hrs. with sending message to 1909 with text START0 but till date the msg's of company's are comming and disturbing me as well as my important save msg,s are deleted due to capacity of mobile Inbox . Several times approaching to customer care they replied that the system will be started after 90 days as that time is also over then also the msg's as well as calls are coming regularly of share marketing,holiday packages, bollywood songs, etc.
Umesh.Dave.

Sir,
My BSNL mobile NO. is [protected]. On 06.09.11 I've made a complaint having Sl.No. I06WB969427 regarding deactivation of ear-displeasing Caller Tune ( I've not chosen that song) and that request was kept on processing till renewal date.
They can activate the CT instantly, but for deactivation taking perpetual time. on 13th September i received an SMS about auto-renewal date of CT i.e. on 15.09.11 and chargeable...

BSNL is giving full talk time + validity in 300 or above , But i was confuse this offer is for top up or recharge, so i asked Customer Service Center about the same matter dated 21.09.11 before 5 pm ( between 1pm to 5 pm). He told me you do recharge not top up, according to CSC i recharged my mobile No. [protected] of 300 Rs., But i not get full talk time it gives BSNl to BSNL free calls for one month with zero balance. I didn't required of that. For the above case i am again called to CSC then Mr. Jayesh Sharma (BSNL CSC) handle this matter and told that we will solve your problem as soon as possible. But Problems is not solved yet. not i have called CSC from my No. [protected].
Recharge Details:-
u/r BSNL a/c is credited with Rs. 300 as Recharge from [protected] on 21/09/2011 at 03:24:23 PM hours. Ref No. 78624768.