Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Low Speed no Action has been taken after complaining many times
Sir,
With many respect and hope I am writing this letter to you .When I saw this site on net I thought that it can help me out of my EVDO speed problem . I am living at NidhiRam Majhi Lane HOWRAH near Howrah Maidan its within 1-1.5 km range from the BSNL TOWER, WB and I have an EVDO data card with the 750 unlimited scheme from 7/07/2011. Previously , I got 200kbps downloding speed but now I face many problems on slow speed like 15-30kbps transfer rate and sometimes it goes Nil(0.5-5kbps.). I did many complaint on BSNL to the number[protected],1502,[protected] many times. and Now I do contact directly with the SDE of HOWRAH offices . They told me its not their fault contact to telecom inspector while i contract to him via phone he said no problem with software due to the increase of customer your internet speed goes down to 20 kbps from 190kbps from 16 days .is it not a funny answer? The problem is going during 18 days , no action has been taken for that. Only assurance and complain numbers has been given are given. If I give a written complaint to the higher authority and suggest all EVDO user who facing it to do it then will it work?? After reading many sites forum I think its happened with many one and no action has been taken. If I go to consumer forum and make a case in consumer court then what I have to do?? will it be right action? As a jobless fellow how much I have to spend? I heard that it is so less of cost in the GOVT of India Advertisement "Jagoo Grahak Jagoo" . plz reply soon.
This is my last option to survive,if you people can do any thing to me, it will be very good for me. Reply soon .
I am not so rich to get another new connection.Please help me ..
Thank you.
koushik samanta
[protected]@gmail.com
1/10/2011

3/4 times I tried to unsubscribe in bsnl.indiagames.com but I could not suceed. I want to unsubscribe in indiagames.com immediately. My phone no.is[protected].

My land line number[protected] is freequently going out of order atleast twice in a month.I have to book the complaint for getting it rectified. Every time the department people are taking 2 to 3 days to attend the complaint .Recently on 26th my phone stopped working and I lodged a complaint for repair on 27th morning through my neighbours land line. docket number alloted is [protected].To my surprise I received a msg on my mobile stating that the complaint is closed The fault is not rectified and nobody attended the complaint so far I have to lodge the complaint again and fresh communication id is [protected] today. I am a customer of bsnl for the lost 40 years and owning this number in my sons name for the lost 4 years and recently changed to my name I dont want to change the number
I request the authorities to give a permanent solution to my telephone problem
kvs baburao retd bank manager

I have two 2g sim in the same house bought at the same time and have been using internet. The biggest difference in the sim are the speed. In one no. i receive 17-20 KB/s
but in the other sim the speed the speed never goes below 100KB/s. i tried to take help from customer care :-the reply was "depend on the luck"

Dear Sir,
On 23rd of August, 2011, some body, introducing himself as Mr. Shakti Singh, made a telephonic call to me and informed me that my ID pertaining to my mobile phone no. [protected] was not traceable. The conversation had become so personal that when I told him about my long outing and staying at Hyderabad, suggested me to note his e-mail address and advised me to send my ID documents afresh at his noted e-mail address which read as shakti.[protected]@gmail.com. I sent the required documents at the said e-mail address on the same day. All the same, my SIM in question stands perhaps disconnected since the phone has stopped working. I want to know the fate of my sent documents in the hands of aforesaid Mr. Shakti Singh and want rather to ask the concerned authorities why my connection has been stopped despite the submission of the required documents in support of my ID proof. If the said Mr. Shakti Singh, JTO, did not submitted the said ID documents to the proper place, he should be asked for the negligence and the ID documents should be recovered from him.
I am still staying at Hyderabad and I am in much need of the mobile phone in question for being in touch with my students, colleagues and fellows at Baraut. Tharefore, I would like to request the concerned authorities to start the working of my said mobile, numbered as [protected], without any further delay,after recovering the required ID documents from their JTO, Mr. Shakti Singh.

As per the information provided to us by BSNL that they have activated the service called "Hungama" on my land line telephone no. and they have charged for it, as
per BSNL record they had a talk with my son who is a 10 years old child, and by
talking with 10 years child they activated chargeable service, I asked the proof of
talk with my son, so far they have npr provided me any proof, nor reverted to my written complaint. and they are not ready to accept the payment my bill amount without undue charges of "Hungama"
can anyone let me know what to do with BSNL ?
[protected]@hotmail.com

Sir
I am a user of BSNL broadband. My BSNL landline number is[protected].I was a trust on billing of BSNL. But this month i saw that an additional amount of Rs.149/- has been charged against Hungama MoD(Music on Demand). When i go through old bills, it was charged form many moths back. I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said service.
I really dont know why i am suppose to pay for something which i havent subscribed.
It would be really appreciated if you can take an action on this, as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL. and i am trying to find another telecom service provider.
So please make necessary action to stop this Hungama MoD charge immediately and get back the money that charged from me without my permission and knowledge.

Dear Sir,

Inspite of making the telephone line promptly through Bangalore one, the telephone dept have disconnected the Landline. The telephone is dead from September 11, . The payments have been made & also I have sent them the creen shot of the pament made from the bank & still the line is not activated.
BSL take complaints online but ensures that they do not take care of complains & give telephone nos & email to contact but nobody responds.

We do not know whom to contact to get this resolved.


From: Metilda Molly Thomas
Sent: 27 September 2011 PM 01:07
To: '[protected]@bsnl.co.in'; '[protected]@bsnl.co.in'
Cc: '[protected]@BSNL.CO.IN'
Subject: FW: BSNL Customer Care Update
Importance: High

Dear Sir,

I had raised a complained on the website that my Fathers telephone line K O Porinchu (Telephone No:[protected] has been temporarily disconnected. The payments for the telephone bill has been duly paid on time to Bangalore one office, RMV II stage & the amount has also been withdrawn from my account. The same had been to '[protected]@BSNL.CO.IN' with the bank transaction details. But till date the telephone line has not been activated.


All clarifications & requirement by your dept has been clarified but I still do not understand why do the department take so long to get the line activated.

Would request you to please activate since my parents are very old & sick. It would be really difficult for them to communicate on any emergency if the telephone is not active.



Transaction Accounts - Cheque Status Inquiry


Cheque Details
Cheque Number 24866


Payee Name BANGALORE ONE


Payee Bank Name U.T.I. BANK LTD. (UTI)


Cheque Amount INR 593.00


Transaction date 07/09/2011


Value Date 07/09/2011


Transaction Type DR





Thanks & Regards

Molly Thomas
From: Metilda Molly Thomas
Sent: 25 September 2011 PM 10:48
To: '[protected]@BSNL.CO.IN'
Subject: RE: BSNL Customer Care Update
Importance: High

Dear Sir,

The payment has been made to Bangalore one on Sep 05 & the amount has been deducted from the account on September 07. Please find below the bank transaction details for the same. Request you to please get the telephone line activated:


Transaction Accounts - Cheque Status Inquiry


Cheque Details
Cheque Number 24866


Payee Name BANGALORE ONE


Payee Bank Name U.T.I. BANK LTD. (UTI)


Cheque Amount INR 593.00


Transaction date 07/09/2011


Value Date 07/09/2011


Transaction Type DR




Please revert if you require more justification on the above.

Thanks & Regards

Molly Thomas


From: [protected]@BSNL.CO.IN [mailto:[protected]@BSNL.CO.IN]
Sent: 24 September 2011 PM 03:59
To: Metilda Molly Thomas
Subject: BSNL Customer Care Update

Dear K O
Thank you for using BSNL customer care portal. Your request for General Complaints has been updated by us.
The Request details are as follows :
User Name : K O
Service Type : General Complaints
Portal Request ID :[protected]
The Updation details are as follows :
Request Status : Request is Completed
Remarks : AS PER ACCOUNTS 14-JUL-11 TO 07-SEP-11 OF RS 592 IS PENDING. PL PAY THE BILL. FOR FURTHER QUIRY U CAN DIRECTLY CONTACT CONCERNED ACCOUNTS ON 23370607 PL
For any further information, you can mail at [protected]@BSNL.CO.IN
You can alternatively call at[protected]

Regards
BSNL Customer Care
http://portal.bsnl.in/bsnlcca/login.aspx

This is a system generated mail. Please do not reply.

My landline phone is either going dead or when its working there is severe noise in the line. Further the broadband provided against thhis line rarely works. Made several complaints to BSNL ,NOIDA but no help.

I find that the response of BSNL NOida is extremly poor in attending to faults. Further they are also not taking corrective action for the frequent problem arising in the telephone.

I just opted for a Bsnl broadband connection of ₹ 500 in which they give 1.5 gb free download during day time and unlimited downloading in night. The connection started on 20th august. I daily checked my data usage but it showed "You dont have a broadband connection. When today i checked it again it showed me a bill of ₹ 5124.23 from date 26 'september'. I dont know from where has this bill come almost instantaneously.
Please help guys. I am so stressed.

Since last 10 days my outgoing is Stopped. and balance is deducted from main balance everyday. Now balance is 0.00.
i call in Customer care Since first day of this issue still i don't get any refund or not start my out going.

i have so many Complaint number from BSNL Customer care.

i have this BSNL Sim card since last For years.

I'm living in a village named "sathanur" near vandavasi ( Wandawash), tamilnadu..

recently BSNL has introduced the WiMax broadband facility for rural areas.

i've bought a wimax device two months back.

during the first month it worked properly, and the service speed is also good.

the next month i've started getting problems like "No Internet Connectivity", "No Signal", "Even connected with very low speed of 0.3 kbps".

i'm complaining daily about this issue to BSNl, Vandavasi (Vellore Circle).

they are not responding to my complanints.

It is around 12 days i'm not able to access the broadband.

I went to BSNL office for about four times, they are telling that, the problem is not with my receiver, it is with their transmission itself.

They simply tell that they will correct it soon (no date, nothing). i don't know how long it will take for them to identify and correct the problem.

due to these problems i cant submit my M.Tech project report on time and i'm very disappointed about ur service.

I can surrender the device and get refund of my deposit amount. But i dont have any other choice because BSNL is only providing broadband to village areas.

Please take necessary actions to correct these problems and to provide a good customer support at ur offices.

thank u..

Sir,
I, G.S.R.K.Sharma, Advocate wish to bring the following to your notice seeking proper action.

My mobile phone No :[protected].

On 04-7-11 at17.52 I received one SMS from +54000010. It reads "Thank you for choosing Humshakal. You can now see your humshakal any time you want-*** End*** "
I tried to know what is 'Humshakal' since i never choose not only that I don't know any thing about it.not only that anmount of Rs.10/- was deucted from balance to my credit of Cell Phone. I Called 1503 at 21.00 hrs at last One Mr. Varun lifted and he could not give proper reply, then I insisted to register my complaint . Then after words neither he registered my complaint not given me any reply. Again at 21.16 I tried second time to get my complaint registered one Mr. Bharat spoke to me and when insisted to register my complaint he told me since the server is down,I have to wait for about half an hour or call again.

Again today [ 27-07-11 at 17.39 I received another SMS from +54000010. It reads "Thank you for choosing Humshakal. You can now see your humshakal any time you want-*** End*** " Now another Rs.10/- was deducted from the balance to my a/c.

I strongly object to this way of cheating a Customer , deducting amounts from his account balance with out his consent. I request necessary action be taken against the person responsible to this sort of things, and desire to have clarification regarding
1. What is " humshakal" ? I never choose it since I don't have any knowledge about it. There is no express request from me.
2. I demand the amount deducted from the balance in my account be repaid back forthwith.
I would like to bring your notice, on Thu, May 19, 2011 at 2:34 PM I made similar complaint regarding the deduction of Rs.40/- towards Caller tunes. So it is evident it became a regular thing to deduct amounts from the balances of the customer with out his knowledge or express or written request from the customer.

3. On 11/09/11at 17:28 i received one SMS which reads " Thank u for using Humshakal Service. You have been crenewed Rs.10. charged...end. " It was sent from +54000010; Immediately I sent a reply by sending SMS saying" I never opted hamsakal. I aleady made a complaint long back. Still you are charging without my concent. Revert forthwith..Sharma."


4.AGAIN ON 25-09-11 AT 14.15 i RECEIVED ONE MORE SMS which reads " Rs.10 charged. Thank U for using Humshakal Service. You have been renewed..End."
Thus my complaint is not looked into even after repeated representations by e-mails, and continuing to deduct amounts with out my express concent and on being raised written complaints.

I request that the amounts deducted sofar since 7/11 should be given credit to my accout. Secondly , may i request to tell me what is " HAMSHAKAL" since the customer care has given the information and not only to register complaint.

Please look into my complaint and do the needful.
with regards,
Sharma Gudipaty.

sir
I am koushik samanta from last 11 days i did not get internet from my EVDO data card (no [protected]),it frequently disconnect .Near about 20-25 times i made complain to the customer care of BSNL on 1502 ,but they did not take any action to my complain ,they only register my complain and update again and again.

I am totally helpless .It will be very good for me if you take an action to overcome my problem.

Very Sincerely,
Koushik Samanta
26/09/2011

I am not subscribed the Monthly Masti Service from the existing BSNL service. But the unwanted, foolish health tips are sending oftenly to my mobile phone from the above service and Rs. 5/- deducting for this useless effort. In this way torturing us by sending unwanted SMS. I have also sent similar cases previously. Here while I checking the balance amount, it will be deducted surprisingly. Due to this dirty approach, truely, I am fearing to recharge my mobilephone. So humbly request to do the needful.

I have BSNL En Anbadan scheme SIM card no. [protected] using by me and from this mobile much amount is being deducted for unwanted facilities which i never opted.
I don't want any facilities in this phone except dial the number and receive the call.
I have made complaint earlier to BSNL, Sai Baba colony office not to charge any amount in my mobile and also I don't want any un-necessary messages and many unwanted messages are sending to my mobile, please stop this and don't charge any amount on this matter. Please look into the matter and stop this procedures.

Hello, I am a BSNL Prepaid “Old Anant” subscriber from the year 2006. My mobile number is [protected]. At first it was a general prepaid account and after launching lifetime concept I have converted it to “Anant” (i.e. Old Anant) in the year 2006 by recharging of Rs 700+ and the condition was that I have to recharge this account by minimum of Rs. 50 within 6 months means if I recharge my account by Rs. 50, I will get 6 months validity. And I am doing the same till the month of May, 2011. As usual, when I recharge the account in May, 2011, I come to know that the account is valid up to November, 2011. But today (i.e. on 25.09.2011) when I recharge my account of Rs. 60 to extend the validity, it shows the validity till December 22, 2011 instead of May, 2012 (as per the condition of the lifetime recharge voucher). When I asked to the customer care executive he has replayed that my account has been converted from “Old Anant” to “Saral Anant”, and as per the “Saral Anant” for recharging of Rs.60 my account validity will extend by 45 days only not by six months. When I asked that executive who have given permission to change my account plan form “Old Anant” to “Saral Anant”? He told me that I can talk with the supervisor and I requested to convert the line and he converted and I spend more than 1 hour 15 minutes (22:47 hours to 00:04) on line but nobody has received the phone. So my question is that who have given permission to change my account plan form “Old Anant” to “Saral Anant”? And are they really ‘Customer Care’ Executive???

I am a resident of Digaru, Dt. Kamrup, Assm having a BSNL mobile connction. There is tower of BSNL esrected some years before which remains unworkable maost of the days resulting non-avilability of network.the service of BSNL is deteriorating day by day. Temporary results are found on complaints but no permanent solution.

RESPECTIVE SIR
I AM USER OF BSNL PRE PAID MOBILE (NO [protected])
FROM LONG TIME
SOME TIME AGO EVERY MONTH A SMS RECD FROM BSNL THAT YOUR CALL CHARGES RS 30/-DEDUCTED FROM YOUR MAIN BALANCE SIR LAST 6 MONTH I AM FACING THIS PROBLEM

NOW WITHOUT REQUESTING ONE MORE SMS WORDING

ASTROLOGY BSNL ALERTS SERVICE IS ACTIVATED YOU WILL BE CHARGED RS 30 PER MONTH

AND SENDER NO IS[protected] DATED 22.09.2001

SIR WHAT IS GOING WITH ME I DONT KNOW

I NEVER MADE ANY REQUEST FOR ANY PORPOSE.

SIR PLEASE SOLVE THE ABOVE PROBLEMS.

THANK YOU

T DONGRE
DY MANAGER
SBI INDORE [protected]

i am deeply harassed by the services and inappropriate behaviour by BSNL.Last month in august they activated a value added service namely "my mobile tv" and deducted a balance of RS40.i put a complaint on the customer care and was assured of a solution.But solution is far away thing,same service got activated again after 7 days.Registering a complaint didnot help so i decided to put an email online as well as think of going to consumer forum.But on 30th august,out of the RS80 deducted,I was refunded Rs60 by BSNL chandigarh,with an apology on phone so i dropped the idea of filing a suite.But the company BSNL has lost all its shame.In 1st week of september again RS40 deucted for the same thing.Putting a complaint was useless but still I did and result was same.! week after that RS40 were deucted again.I again put the complaint but to no use as RS 40 were deducted again on 24th september and customer care is just useless..I have made up my mind to drag BSNL to the court because it has caused me lot of mental harassment.