Bharat Sanchar Nigam [BSNL] Complaints & Reviews

hello sir...
mere mobile me gprs chalu hai.....isme ek problem aa raha hai ki jab main default WEB me se internet open karta hu to without any problem open ho jata hai......and if i open in OPERAMINI browser or other application to ek error aati hai " suscribe packet data first" to iske baare me maine customer care me bahut baar phone kiya to koi thik replay aata nahi hai aur aisa bolte hai ki aap ka problem 48 hous,24 hours,12 hours, or morning me aapka problem solve ho jayega...ek baar samne se call aaya tha ki "aapke 3g me call karke aapka problem batana padega to wo aapka problem solve ho jayega" maine waha bhi call kiya to waha koi answer nahi de raha hai.........aur unke supervisor bhi aise waise answer de deta hai aur kabhi kabhi samne se call kaat deta hai......aur mera ye problem last 22 days se hai aur roz me customer call centre me call kar raha hu......lekin no reply......sir if possible do something....mayur siddhapura

I am residing at Dhyari phata, sinhgad road, Pune.
My franchisee has office in Manas housing society.
Everyday my telephone line is down. We need to tell the franchisee to always check line and start it.
This is happening from last 6 months.
Please corporate with us. We all people are facing same problem.

My land line no.[protected] and complaint no [protected] is not working last some week I regret to say tt inspite of regular calls and visit to ur manji ka hatha jodhpur office, No action has been taken till date.

I hereby request you to kindly intervene in this matter and sort out this lingering issue at the earliest possible.

Pls. instruct necessary authorities at your end to look into this matter and oblige.

An early action in this matter will be highly appreciated.because i working out side of rajasthan and my connectivity only my house number to my family.

Thanking you for your kind co-operation and looking forward to hearing soon

I am getting undesired SMS from 59595015. In the message it is written as " We appereciate you for being our valuable customer. your have been renewed for LOVE TIPS FOR GIRLS. Service Rs. 15 charged.
I have never requested to provide any service or for being a customer.

I would request to stop this rubbisg SMS and to stop deduction of charges.
My Mobile number is: [protected]
Regards
P.K.Nag
Dy. Chief Vigilance Officer, BVFCL, Namrup

Respected Sir,

Sub : BSNL Land Phone Disordered

Ref: Telephone Number, Ayoor [protected].

I am a permanent BSNL Land Phone (Ph.No.[protected] Customer of last 21 years. But the last 3 months (May, June & July) my land phone connection is disordered condition. I am residing in Kuwait with my family. My brother and all relatives working in Kuwait and other Middle East Countries. So the only way to contact my old and sick parents is through our BSNL communication. I want to contact my parents daily Day and Night. They haven’t known to operate Mobile Phones because they are illiterate. One my neighbor, complaint to the Ayoor Exchange to rectify the problem (including lying cable system) in several times but there is no response from there part and my telephone connection is still also dead. At last 28.7.2011, I contact and discussed this matter with the Kollam BSNL General Manager’s Office (Phone No.[protected] they advised me, if you want to disconnect your telephone connection, Please contact to Ayoor Exchange, then I got the connection only 3 days(29,30 & 31)only.Now,these time also my telephone is still dead. So, here my humble request to the BSNL Authorities is not willing to rectify my telephone connection immediately or otherwise Please disconnect my BSNL connection. Because I am Force to choose and take another Companies (TATA, REALIANCE, IDEA ETC.)Wireless Telephone Connection. This negligence from your part feels me very hurt because I and my whole Family now also using and depending BSNL Telephone last 25 years. So please don’t neglect this request and take immediate necessary action against the Permanent Defaulters.

Thanking you,
Yours faithfully,
Mrs.Raheena.H
01.08.2011

Dear sir
This is Jugal Sesama From Losal, Sikar (Raj). My Postpaid Cellone number is [protected].
Always I pay My cellone Bill by online. But in this month I want to pay my bill but When I select State Bank of India for online payment, then this type message display "This service is not available, due to some technical resons...." . and 30.08.2011 was last date for online payment. I unable to pay bill on counter because just I'm busy due to my job. so, Please send me again my bill for online payment.

Thank you

Jugal Sesama
[protected]
email: [protected]@rediffmail.com

my name is sandeep,i've taken a sim on sunday[protected] at 1pm, till now my sim is not activated....what is probleum....when im asking the retailer he is saying network probleum but brother got bsnl sim from another shop but his sim was activated with in 30mins whats wrong with my sim....
[protected] this is number which i've taken.at starting only ur service is not gud wht the hell u'll give us later on....plzzzzzzzzzzzzzzzzzzz do the need as soon as possible....

that i have telephone no[protected] after received the bill amt 2092/- we deposit on31 july 2011. after that same day we aproch to mr sardara singh A O kaithal and his staff for restart my broadband connection they assured me that ur connection will restart on monday i apeal him next 15 days daily but his replies was sirf 5 minute ka time abhi suru karte ha . phir 15 din baad usne muje karnal ka mr aamir singh ka nam bataya or bola ki yar hme kya krna ha ye to technical walon ne karna ha aap karnal contact kro no tha[protected] phir hamne lagatar 5 din waha contact kiya madam ka jwab tha krwa rhe ha hmne mail kr di ha phir madam ne muje aamir singh ka mobil no diya jab meine us pr cintact kiya to uska bhi wahi jwab tha ki kr rahe ha is douran hmne sabhi no jo ki karnal ka [protected] pr ambala ka [protected] pr or kurukshetra ka area manager [protected] pr many time contact kiya hr baar ek hi jwab aaj krwa denge but no responce jab meine kaithal [protected] no pr contact kiya to madam ka jwab mila ki hamare pass order nahi pahuncha jab hamne kaithal diet ko sampark kiya to unka jwab tha aapko ek mahina ho gya to muje bhi 4-5 din ka samay do thik krwa dunga aisa jwab sunker meine bsnl ka broadband parmanent disconnet karwane ka irada kiya or ek simple letter ke sath jisme meine pura detail likha ha v form bharker 30 august ko commercial ko de diya ye bsnl ka haal ha meri higher authority se apeal ha ki iski enquiry karai jae meri leeter ko jarur read kiya jae

SIR,, THIS IS REAL BIG UNFORTUNATE THAT DESPITE OF SOMUCH STRICTNESS MOBILE COMPANY DOING ALL WHAT & HOW CAN THEY CHEAT THE CUSTOMER IN ALL DIFFERENT WAYS.
I HAVE MY MOBILE NO [protected] ,,FOR THAT I DID RS 100 RECHARGE FROM ICICI NET BANKING ON[protected] AT 9.50 AM FROM [protected] WITH REF NO.[protected]...SURPRISINGLY WHEN I CHECKED MY BALANCE I DID NOT GET IT ...ON ENQUIRING AT [protected] I WAS MORE HARASSED BY REPLY THAT YOU DID NOT RECHARGE IT ,BUT TOP UP WITH 98 RS TO ACTIVATE GPRS,, WHICH I NEVER APPLIED TOO. IRONICALLY MY MONEY ALSO DEDUCTED FOR CALLING THIS NO WHICH IS SO CALLED TOLL FREE NUMBER. YOUR EXECUTIVE ANJALI TOO WAS NOT ONLY RUDE ,BUT NOT HAVING SATISFACTORY REPLY
I REQUEST YOU & TRAI TO TAKE STRICT NECESSARY ACTION AGAINST THEM,,,OTHERWISE ALL FAITH WOULD BURNT AWAY ON MOBILE SERVICES












7

HI SIR I M BHAWANI SHANKAR SRIVASTVA AND PURCHASED BSNL CONNECTION 3 MONTHS BACK AND WHEN PURCHASED THIS CONNECTION SALES PERSON NOT TOLD ME ANY FURTHER CHARGES FOR PURCHASE NEW CONNECTION THEN I PAID 1250 AMOUNT OF CONEECTION.WHICH INCLUDEs 750 CONNECTION SECURITY AND 500 HUNDRED LANDLINE SECURITY WHEN BILL WAS COME THE AMT. OF 14 DAYS WHICH IS 1774/-RS WHICH INCLUDE 500 HUNDRED INSTALLATION CHARGES LAND LINE AND 250 RS INSTALLTION CHARGES IS MODEM INSTALLATION BUT NO BODY TOLD ME THESE CHARGES OTHERWISE I DID NOT PURCHASE THIS CONNECTION .
SO REFUND MY AMOUNT AS SOON AS POSSIBLE .
IF YOU DON'T TAKE ACTION THEN I WILL GO FOR CONSUMER COURT.
THANKS AND REGARDS
BHAWANI SHANKAR SRIVASTAVA
[protected],[protected]

Non Functional of Telephones No.[protected] &[protected]:

The above telephones are still non-functional despite of complaints to the authorities concerned, though the bills are being regularly paid through Bill Desk even during the months of non-functionality.

The matter was brought to the notice GM TELEPHONE OF BSNL but without any tangible result. This is a serious deficiency in Service. Would the consumer Forum Bhopal would take cognizance into the matter.

[protected]@hotmail.com

Dear sir,
Myself Surojit Kumar Ghosh,Engineer,BHEL,posted at Project NTPC Rihand
Nagar.I have taken a BSNL Postpaid connection(Plan 525) on 03/08/2011.My
mobile no is:[protected].The free 500MB GPRS usage is not activated at my
no.I have already given a written application to Mr.P K Mishra,BSNL
Ofice,Mirzapur,(Mansarobar Shopping Complex,Rihand Nagar).He said that it
is already activated.But no confirmatory message is received by me.I
talked to customer care representatives,they always said"wait for next 4
hours".But the problem is still persist.
Kindly arrange to activate the GPRS Facility at my no as early as
possible.Shall be thankful for your prompt response.

Respected Sir/Madam,

I am Rahul Chitale from Chiplun. I am using BSNL Broadband service on my land line telephone[protected] with plan of Home Night UL 500 since last 2 years. I was fully satisfied with the service. But since few months i have been charged much more bill for Broadband usage when I am using Broadband very few times. Also the officers from Chiplun BSNL office are unable to answer my questions and even they are not showing me my usage details for months. I am getting so many messages from BSNL about my Broadband usage when I am not at all using Broadband connection.
Also the bsnl irj portal is not supported by web browsers like Internet Explorer 9.0, Mozilla Firefox etc. So I am unable to check my usage online. I was not expecting this type of inconvenience from BSNL.
So please take quick action to solve my problem.Please do the needful.


thanks and regards,

Rahul Chitale
+91 - [protected]

Sir,
Since more than one month when ever any one dial my BSNL Landline no. o[protected] he hear the computerised voice"Service to the dialed number is temporarely withdrawn. I have personally dialed my land line from my Mobile no. [protected] and heard this voice. You can also try and see the fact. Twice telephinically the complaint was made. It is vervally told that this is some erxchange problem. Who will solve it me or the department who is charging rental every month. My relatives are feeling tough when ever they want to talk to me on landline.
Regards
Virender K. Goel
41, Shiv Nagar Sodal Road,
Jalandhar.

Sir/Madam,

I am not able to unsubscribe the divine story pack from the bsnl 12555 for which I have not subcribed anytime. Can you please ask BSNL to unsubscribe immediately and also ask them to post a valid process in there web site to unsubscribe the dive story pack for the user who wants to do it. My mobile number is [protected]

Dear sir,
This is kind information that my mobile number [protected] serivce of bsnl provider.my name is sandip mukherjee,on 28aug/2011 in the morning RS 673 got deduct from my account balance I immediately called bsnl cus care and gave complains and i was given complain number is H28CD941695,i know that no any bsnl tune,no any type of value added service activate with my connection,I check last balance at last night 1.45 a.m and next check balance at morning 6.05am,how it possible to deduct Rs 637 from my balance, Well what i want to say is our money is hard earned and i want it back ,Therefore,i am request you that please look in to matter as early as possible.This is too much hardship labour.please back my money soon please.
Thank you
sandip Mukherjee

DEAR SIR,

I AM FROM INDORE LAST ONE YAER THE LINE MAN IS HARRISHING AND ASKING RS.200/- TO CHANGE THE WIRE OF LINE.MY BSNL LAND LINE IS NOT WORKING PROPERLY.IT ATUOMATICALLY DISCONNECT ,IT ATUOMATACALLY STARTED AND HANGE AS AND WHEN???????????? DUE TO WIRE HAS CUT FROM SO MANY PLACE .MY LAND LINE IN THE NAME OF RAJKUMARI AGRAWAL HAVING NO.[protected]
MANY THANKS.

RAJKUMARI AGRAWAL
[protected]

Dear Sir,

I irshad shaikh has applied for new bsnl landline connection to avail broadband connection, i have applied for this connection in month of may. in the starting month i have received a sms confirming my landline no. that is[protected]. approximate on 8th-June-2011. after this till 15 days i was in touch with bsnl people for installation but i was not sucess. i have contacted higher authoruty Mr. mansuri ar vejalpur branch on contact no. "[protected]" and i got commitment of 3 day 5 or 6 times. how ever all communication and commitment was not sucess. so i have contacted Nodal officer before a month via call and e-mail, via call they informed to give call back. and sent email twice on nodal office's no. but still no revert. i am pasting. conversation e-mail below wich i had with nodal officer. if any calrification required. you can feel free to contact me on [protected]


e-mail


From: Irshad shaikh
Sent: Friday, August 05, 2011 10:46 AM
To: '[protected]@bsnl.co.in'
Subject: FW: complain of non activation new connection _ 26821814

Hi,

Kindly reply on this mail and provide the status.



IRSHAD SHAIKH | CSD-Gujarat | M +91 [protected]
Aircel Limited, 5th Floor, Venus Atlantis Corporate Park, Prahlad Nagar Road, Satellite, Ahmedabad - 380 051

From: Irshad shaikh
Sent: Tuesday, August 02, 2011 1:01 PM
To: '[protected]@bsnl.co.in'
Subject: complain of non activation new connection _ 26821814

Dear Sir

I Irshadahemad M. shaikh has applied for your bsnl landline connection on 29th-may-2011 to avail broadband service. I got confirm allocated number which is[protected]. After few days I inquired at your bsnl office and help line no. 26812222 but didn’t got satisfactory answer saying that there is some fault going on in this area. I have talked with Mr. mansuri got many commitments to get this line activated since last 2 months. So kindly help to get this new connection active ASAP. Required details are as below.


Allocated number : [protected]
Application date. 29th-may-2011
Name : Irshadahemad M. shaikh
Address: A/3/B Aashia-2,
Prerna society. Opp shaikh & company.
Nr vishala circle , juhapura.
Ahmedabad-55
Alt contact no. : [protected]


IRSHAD SHAIKH | CSD-Gujarat | M +91 [protected]
Aircel Limited, 5th Floor, Venus Atlantis Corporate Park, Prahlad Nagar Road, Satellite, Ahmedabad - 380 051

i have been using bsnl mobile with the number [protected] but after a raja has done such a huge scam i think these are trying to now cover their debt from us.
they have started cutting money from our main balance. each and every day an amt of Rs.15 or Rs.10 gets deducted frm our balance. and wen we ask at customer care first of all they just cut the call not even respond. thn if thy respond they say u have activated a service. this is a service which will first cutyour money n thn tell u that "to download more goto wap.handygo.com"
i have checked that this deductions are made from many mobiles.
and also making the point of dnd they i hav activated the dnd long back ago but still was recieving messages then i asked some official at the bsnl office, he could not tell me how to do it even when i saw that an instruction paper was in front of him.....
so i would like to say that please maake some literate person sit at the post n for ur knowledge this dnd service is not available in bsnl u do activate it the no of times u want but it will never get activated
u can try calling 1909 it wil say codedoes not exsist or send message it will say incoorect format...

so please i would like to request the bsnl company i[censored] want to cover your depts tell us we will make a contribution for that but this is not the way to just deduct the money ................


thnx
hope i get some solution to it

Sir,
My internet service has been disconnected from the month of July 2010 because of non payment of dues and I had also not received any bill from that month onward's. I thought that the amount might have been deducted from the security amount that i had deposited earlier, so i didn't go for further enquiry.
But all of a sudden the bill has been despatched in this month of august 2011 and all the due has been mentioned for the month's for which i had not received any service
( Till date ). I had went to the office and put forward my queries regarding the monthly bill but they didn't sort my problem.
Hence please suggest me some solution's to sort the problem.
Arjun