Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Non Functional of Telephones No.[protected] &[protected]:

The above telephones are still non-functional despite of complaints to the authorities concerned, though the bills are being regularly paid through Bill Desk even during the months of non-functionality.

The matter was brought to the notice GM TELEPHONE OF BSNL but without any tangible result. This is a serious deficiency in Service. Would the consumer Forum Bhopal would take cognizance into the matter.

[protected]@hotmail.com

Dear sir,
Myself Surojit Kumar Ghosh,Engineer,BHEL,posted at Project NTPC Rihand
Nagar.I have taken a BSNL Postpaid connection(Plan 525) on 03/08/2011.My
mobile no is:[protected].The free 500MB GPRS usage is not activated at my
no.I have already given a written application to Mr.P K Mishra,BSNL
Ofice,Mirzapur,(Mansarobar Shopping Complex,Rihand Nagar).He said that it
is already activated.But no confirmatory message is received by me.I
talked to customer care representatives,they always said"wait for next 4
hours".But the problem is still persist.
Kindly arrange to activate the GPRS Facility at my no as early as
possible.Shall be thankful for your prompt response.

Respected Sir/Madam,

I am Rahul Chitale from Chiplun. I am using BSNL Broadband service on my land line telephone[protected] with plan of Home Night UL 500 since last 2 years. I was fully satisfied with the service. But since few months i have been charged much more bill for Broadband usage when I am using Broadband very few times. Also the officers from Chiplun BSNL office are unable to answer my questions and even they are not showing me my usage details for months. I am getting so many messages from BSNL about my Broadband usage when I am not at all using Broadband connection.
Also the bsnl irj portal is not supported by web browsers like Internet Explorer 9.0, Mozilla Firefox etc. So I am unable to check my usage online. I was not expecting this type of inconvenience from BSNL.
So please take quick action to solve my problem.Please do the needful.


thanks and regards,

Rahul Chitale
+91 - [protected]

Sir,
Since more than one month when ever any one dial my BSNL Landline no. o[protected] he hear the computerised voice"Service to the dialed number is temporarely withdrawn. I have personally dialed my land line from my Mobile no. [protected] and heard this voice. You can also try and see the fact. Twice telephinically the complaint was made. It is vervally told that this is some erxchange problem. Who will solve it me or the department who is charging rental every month. My relatives are feeling tough when ever they want to talk to me on landline.
Regards
Virender K. Goel
41, Shiv Nagar Sodal Road,
Jalandhar.

Sir/Madam,

I am not able to unsubscribe the divine story pack from the bsnl 12555 for which I have not subcribed anytime. Can you please ask BSNL to unsubscribe immediately and also ask them to post a valid process in there web site to unsubscribe the dive story pack for the user who wants to do it. My mobile number is [protected]

Dear sir,
This is kind information that my mobile number [protected] serivce of bsnl provider.my name is sandip mukherjee,on 28aug/2011 in the morning RS 673 got deduct from my account balance I immediately called bsnl cus care and gave complains and i was given complain number is H28CD941695,i know that no any bsnl tune,no any type of value added service activate with my connection,I check last balance at last night 1.45 a.m and next check balance at morning 6.05am,how it possible to deduct Rs 637 from my balance, Well what i want to say is our money is hard earned and i want it back ,Therefore,i am request you that please look in to matter as early as possible.This is too much hardship labour.please back my money soon please.
Thank you
sandip Mukherjee

DEAR SIR,

I AM FROM INDORE LAST ONE YAER THE LINE MAN IS HARRISHING AND ASKING RS.200/- TO CHANGE THE WIRE OF LINE.MY BSNL LAND LINE IS NOT WORKING PROPERLY.IT ATUOMATICALLY DISCONNECT ,IT ATUOMATACALLY STARTED AND HANGE AS AND WHEN???????????? DUE TO WIRE HAS CUT FROM SO MANY PLACE .MY LAND LINE IN THE NAME OF RAJKUMARI AGRAWAL HAVING NO.[protected]
MANY THANKS.

RAJKUMARI AGRAWAL
[protected]

Dear Sir,

I irshad shaikh has applied for new bsnl landline connection to avail broadband connection, i have applied for this connection in month of may. in the starting month i have received a sms confirming my landline no. that is[protected]. approximate on 8th-June-2011. after this till 15 days i was in touch with bsnl people for installation but i was not sucess. i have contacted higher authoruty Mr. mansuri ar vejalpur branch on contact no. "[protected]" and i got commitment of 3 day 5 or 6 times. how ever all communication and commitment was not sucess. so i have contacted Nodal officer before a month via call and e-mail, via call they informed to give call back. and sent email twice on nodal office's no. but still no revert. i am pasting. conversation e-mail below wich i had with nodal officer. if any calrification required. you can feel free to contact me on [protected]


e-mail


From: Irshad shaikh
Sent: Friday, August 05, 2011 10:46 AM
To: '[protected]@bsnl.co.in'
Subject: FW: complain of non activation new connection _ 26821814

Hi,

Kindly reply on this mail and provide the status.



IRSHAD SHAIKH | CSD-Gujarat | M +91 [protected]
Aircel Limited, 5th Floor, Venus Atlantis Corporate Park, Prahlad Nagar Road, Satellite, Ahmedabad - 380 051

From: Irshad shaikh
Sent: Tuesday, August 02, 2011 1:01 PM
To: '[protected]@bsnl.co.in'
Subject: complain of non activation new connection _ 26821814

Dear Sir

I Irshadahemad M. shaikh has applied for your bsnl landline connection on 29th-may-2011 to avail broadband service. I got confirm allocated number which is[protected]. After few days I inquired at your bsnl office and help line no. 26812222 but didn’t got satisfactory answer saying that there is some fault going on in this area. I have talked with Mr. mansuri got many commitments to get this line activated since last 2 months. So kindly help to get this new connection active ASAP. Required details are as below.


Allocated number : [protected]
Application date. 29th-may-2011
Name : Irshadahemad M. shaikh
Address: A/3/B Aashia-2,
Prerna society. Opp shaikh & company.
Nr vishala circle , juhapura.
Ahmedabad-55
Alt contact no. : [protected]


IRSHAD SHAIKH | CSD-Gujarat | M +91 [protected]
Aircel Limited, 5th Floor, Venus Atlantis Corporate Park, Prahlad Nagar Road, Satellite, Ahmedabad - 380 051

i have been using bsnl mobile with the number [protected] but after a raja has done such a huge scam i think these are trying to now cover their debt from us.
they have started cutting money from our main balance. each and every day an amt of Rs.15 or Rs.10 gets deducted frm our balance. and wen we ask at customer care first of all they just cut the call not even respond. thn if thy respond they say u have activated a service. this is a service which will first cutyour money n thn tell u that "to download more goto wap.handygo.com"
i have checked that this deductions are made from many mobiles.
and also making the point of dnd they i hav activated the dnd long back ago but still was recieving messages then i asked some official at the bsnl office, he could not tell me how to do it even when i saw that an instruction paper was in front of him.....
so i would like to say that please maake some literate person sit at the post n for ur knowledge this dnd service is not available in bsnl u do activate it the no of times u want but it will never get activated
u can try calling 1909 it wil say codedoes not exsist or send message it will say incoorect format...

so please i would like to request the bsnl company i[censored] want to cover your depts tell us we will make a contribution for that but this is not the way to just deduct the money ................


thnx
hope i get some solution to it

Sir,
My internet service has been disconnected from the month of July 2010 because of non payment of dues and I had also not received any bill from that month onward's. I thought that the amount might have been deducted from the security amount that i had deposited earlier, so i didn't go for further enquiry.
But all of a sudden the bill has been despatched in this month of august 2011 and all the due has been mentioned for the month's for which i had not received any service
( Till date ). I had went to the office and put forward my queries regarding the monthly bill but they didn't sort my problem.
Hence please suggest me some solution's to sort the problem.
Arjun

Our landline phone no. 27452315 remains out of order frequently due to unknown reasons. Complained three times , repaired and it get out of order mostly very next day. BSNL charges full bill for out of order phone . What is the solution?

My previo Tel 2398 2364 was surrendered handed over to BSNL in June 2011.

My present residential Tel No is [protected] WLL ) but presenly it is locked by BSNL and as a result we cannot make call from this newly installed telephone.

In spite of above , BSNL has sent one bill for Rs.199/- against Tel No. 2398 2364 which is already disconnected and handed over to BSNL Behala Tel Exchange.

Please note I have not received any bill against Tel.[protected] WLL ) for the month of August 2011

BSNL 3 G datacard no [protected] not getting connected since 2nd August 2011. Registered complaint to call center, complaint no HO9HR1839873 dtd 9th August & to BSNL portal , complaint no HAR/CO/2011/6448 on 17th August. Still no action from BSNL, Gurgaon. Also when it was running the speed was never above 48 kbps against promised speed of 3.6 mbps. Extremely poor performance & service.

I am having landline broadband connection on telephone no[protected] with unlimited plan of Rs 799.During the month of August 11 my broadband connection was out of order from dated 9/8/2011 to 25/8/2011.I was not able to access the broadband connection while in my plan recurring charges Rs 799 are chargable for the month.As more than half of month i was not able to use broadband connection ,It is requested to exempt 50% charges in my bill for the month of August 2011 .
Account no [protected]
Thanks in anticipation
R.K SHRIVASTAVA
H NO 111 VAISHALI NAGAR
KOTRA SULTANABAD BHOPAL
DATE:25/8/2011

sir,kindly deactivate or cancel bsnl.indiagames.com immediately . my landline
no.is[protected]
thanking you

I (Bhupendra Kumar) applied for BSNL landline connection on 12/07/2011
Reciept No.[protected]
Cons No. PTV UPWGZB[protected]
Untill now date 24 Aug. I didnot get anything working from BSNL.
I met SDO Ghaziabad Mr. Tiwary twice, he gaves silly reasons like "they dont have diggers to dig ground for new connection".

I want a clear answer from BSNL whether they are able to do this or i look for alternate service provider.

This is very pathetic and unfair to say at 20th century still BSNL is at their own old stone age strategy and customer management system. Are they?

I have applied for a new broadband connection and assured to be connected within a week. I have completed a waiting time of 4 weeks and no response / comments from BSNL. When I visit to office there will be the same answers as usual "we will solve the issue asap" but when? Even I tried to contact over phone but number always shows busy. Are these peoples are really working hard and not getting time to pick a phone call also?

I think this is the right time for a revolution. Abhi nahin to Kabhi Nahin...... We need to teach these / corrupted peoples a good lesson. I strongly support Mr. Anna Hazare Ji. At least this corruption could be less for our upcoming Indians. Jai Hind

Though I have made a complaint that my Telephone No. [protected] (Hyderabad City) is unnecessarily charged with Rs.200 every month in the name of "indiagames.com", I have not received any information as to rectification of the blunder done at the BSNL/indiagames.com. I give below the details once again so as to enable the concerned Authorities to take immediate steps for redressal of the grievance-
My Telephone No. [protected]
Customer Id (with BSNL): [protected]
Account No. " : [protected]
Latest Bill No : [protected]
Bill Date : 06.08.2011

The amount of Rs.200 is being charged to my Telephone Bill every month since 4 or 5 month, even without my utilizing any service whatsoever. Now I once again request the concerned Authorities to take IMMEDIATE steps to STOP CHARGING any amount to my Telephone Bill henceforth; DEACTIVATE/UNSUBSCRIBE the unwanted facility and STOP CHARGING to my Telephone Bill.

-Mohammad Abdul Wahab33998

Our landline number[protected] has gone dead. We have tried using the toll-free number for complaints[protected] but it is forever busy. The online customer care link does not work though my daughter is a registered user.

We have lost the mobile number of a person in the Bhaura exchange so we are unable to call them to report the complaint. It is very inconvenient to have to go through so much trouble just to complain about bsnl. Their online portal never works for complaints.

MY LANDLINE BSNL PHONE NO.[protected] IS CONTUOUSLY DEAD FOR LAST 3 MONTHS. I HAD MADE WRITTEN COMPLAINTS ON 10 TIMES TO GM BSNL KANPUR, SDO BSNL MR. YADAV, MANDAL ABHIYANTA BSNL MR. S.C. SHUKLA AND PRO MR. SINGH AND I MET ALL OF THEM 10-10 TIMES. I ALSO SENT 50 SMS EACH TO ALL OF THEM AND TELEPHONED ALL OF THEM 15-15 TIMES. I HAVE ALSO SENT 10 FAXES TO GM BSNL KANPUR BUT ALL OF THEM ARE SO CORRUPT DISHONEST SHAMELESS AND USELESS THAT NO ONE HAS RESPONDED EVEN ONCE AND MU PHONE NO.[protected] IS CONTINUOUSLY DEAD FOR 3 MONTHS. PLEASE TELL ME WHAT SHOULD I DO NOW. IF YOU ALSO DO NOT HELP ME IN THIS MATTER THEN YOU WILL BE OF THE SAME CATEGORY.

UMESH MOHAN DHAWAN
ADDRESS 13 / 134 PARMAT KANPUR