Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had recently recharged my BSNL mobile account with Rs 98 for one month internet pack (3GB). After this recharge, at the same time I recharged my account with Rs50 top up. I received conformational messages that of both recharges. I started using net pack un-aware of the thing that internet usage charges were being charged from my main balance and net pack was not being used. Later when I checked my account balance it was Rs0.00 . When I called the customer care number they tried to mislead me by saying that I had downloaded priced content from bsnllive and they said the access point in my mobile was "bsnllive" which should have "bsnlnet". But I was using "bsnlnet". I had not used bsnllive site and did not download any priced content too. Later on another customer care told me different explanation. He assured me of getting my balance back but instead, I received a sms saying - "Dear customer, your complaint number johp2136011 has been closed and resolution status is usage charges." They also closed my phone number from having customer support complaint temporarily. This is height of their irresponsibility. They don't even want to talk about it.


I have also sent DND message many times but I'm still getting unwanted Advertisement messages.

I also asked for mobile number portability norms of BSNL for shifting my number but they refused saying that was not their (customer care) job.

Any help is welcome.

Hello Sir,

I am Jignesh Pabari, using BSNL connection since last 6Yrs - 7Yrs, with the same mobile number[protected].

From last 31st March 2011, Company have activated CRBT with my mobile connection, for which I didn't apply.

I have tried to cancel it every month they deduct the 30Rs from my account but it was never beed canceled.

I have compline for many times for the same, but the customer care (Worst I have ever face), they even didn't register my complain, that I know in the month of Aug-2011.

Then on 16th Aug 2011, I have asked customer care to deactivate my CRBT, they guide me to send SMS. I have tried to send the message but the message was not accepted by the server.
So I request to cancel the CRBT from the customer care side. They took my request with request Id: H[protected], on 16 Aug 2011.

But they neither process with my request nor inform me that this can't be done or anything else.

So Next month also other 30Rs were deducted form my account.

I have registered request for cancel the CRBT and refund of my last 30Rs, with complain no: I30200016 and I[protected] on 30th Sep 2011, so they have canceled the subscription.

But today I have talk with Shardul Panchal (Supervisor) with Docket no: IJ[protected], but he told me that BSNL will not refund my payment as it was for renewal, but actually that was not my fault all the things happen due to carelessness of BSNL, they didn't proces my request for 1 and a half month so I need to face this.

So I request you to process my request and help me to get my 30Rs from BSNL


--
Jignesh Pabari
Technical Leader - Partner


402, Vaibhav app, Nehru park,
Nr. Vastrapur Lake,
Ahmedabad - 380015, India.

E: [protected]@etechmavens.com
T: +[protected]
C: +[protected]
+[protected]
W: www.etechmavens.com


Save a Tree. Please don't print this e-mail unless you really need to...!!!
********
This is my new email address, now onwards please communicate on this to get prompt reply!

Dear Sir,

I put a request on 2nd of September 2011 to shift my land line and broadband from Koramangala, Bangalore to Sarjapur road,
Bangalore. After struggle for a month and numerous visit to BSNL office of Sarjapur road,last week only I got my land line shifted.
Though they promised to shift my broadband within 2 days, but it's been more then a week I am still waiting for my broadband to be
activated. I have already visited BSNL office but non of the staff is entertaining my complain rather they have given me a number 080-
25741300 to log my complain. I have called at least 100 times to the number without success. It's a hight of corruption in Sarjapura
office. If anyone turn up to office with complain they don't entertain rather give a number and when try calling that number no one picks
up the call. It's a pathetic situation in BSNL office.
Considering it as a last option I am mailing you for help and to take some corrective action.
Hope I won't be disappointed.
My Land line number is[protected].

Sir,
The landlines phone of ours have been disconnected due to cable problems since a long period ( about 4-5 year). No action has yet been taken in spite of our personal approach and request. once again we request you to take steps for reconnection of phone line at an early date, lest we will take shelter under court of law.
Anticipating a positive result from your office ,



faithfully Yours
Kamaraju Maharana[protected], contact number- [protected]
Kora Moharana- [protected], contact number- [protected]
Niranjan Sahu- [protected],contact number- [protected]

& others of K.T. Narayanpur Village under Narendrapur Exchange.

I have bought the BSNL EVDO ZTE DATA CARD it was working good giving 150-250 KBPS Speed.
after this good service, i bought another BSNL PRITHVI EVDO DATA CARD but it is giving very bad Speed 10-35 KBPS.. at very same location..... i had gone to the BSNL Office where i had purchased the both card to exchange with ZTE, every time they says this PRITHVI DATA card is newly launched and only this card is available they cannot exchange ...
BSNL Please go with the Chinese ZTE not Indian Technologies Like PRITHVI.....

Please help me and exchange my Card with ZTE EVDO Card.

Thanks

Nitin
[protected]

Dear Sir,

UNIQUE ID NO. UPWGZB[protected], PLAN: BB Home Combo UL 625

I had applied for a ADSL Broadband connection on 4th June,2011 at Kaushambi Exchange, Ghaziabad.

The landline was installed on 29.06.2011, and broadband connection was installed on 25.07.2011. As i had applied for a BB connection, the billing should be started from 25.07.2011 only.

I have not received the bill at my home address till date. Yesterday i went to the Kaushambi exchg. and enquired about the billing. The billing amount shown to me is as follows, which is wrong :

From 29/06/2011 to 31/07/2011 : Rs.1,812,
From 01/08/2011 to 31/08/2011 : Rs.1,049,
From 01/09/2011 to 30/09/2011 : Rs.990.

The first question is how you have raised the bill from 29/06/2011 to 24/07/2011 as the Broadband connection was installed on 25/07/2011 only. I am not responsible for the delay in installing the broadband connection.

The correct amount of bill should be :
From 25/07/2011 to 31/07/2011 : Rs.113 (Monthly charge) + Rs.11 (Modem rental) + Rs.13 (Service Tax) = Rs.137.

From 01/08/2011 to 31/08/2011 : Rs.500 (Monthly charge) + Rs.50 (Modem rental) + Rs.57 (Service Tax) = Rs.607.

From 01/09/2011 to 30/09/2011 : Rs.500 (Monthly charge) + Rs.50 (Modem rental) + Rs.57 (Service Tax) = Rs.607.
[protected][protected][protected][protected][protected][protected]
TOTAL : Rs.1,351 (Rupees one thousand three hundred and fifty-one only).

Please provide me with the correct bill as shown by me, and please disconnect the connection with immediate effect. As, i do not need this kind of service anymore.

NAVIN KUMAR

BSNL Complaints & Reviews - NO OUTGOING
View all BSNL complaints
BSNL

Location: INDORE, Indore, Madhya Pradesh, India


T DONGRE on Oct 5, 2011


NO OUTGOING
SIR MY MOBILE NO IS [protected]
FROM 04/10/2011 OUT GOING OF MY CELL IS CLOSED/STOPPED BY THE SERVICE PROVIDER
I DONT KNOW WHY. MY CELL BALANCE IS PRESENTLY IS RS.1753.81 AND VALIDITY UPTO 20/03/2012

WHEN WE DIALED ANY NOMBER THE RECORDED MASSAGE IS THERE : "THIS FACILITY IS NOT AVAILABE AT YOUR MOBILE PLEASE CONTECT OUR CUSTOMER SERVICE NO 1503 "

AGAIN WE TRY TO APPORTCH THE CUSTOMER SERVICE NO 1503 THE RECORDED MASSAGE

I MADE MASSAGE TO 1503 FOR SUCH PROBLEM BUT SEVERAL TIME UNABLE TO SENT AND FAILED STATUS SHOWING

SIR PLEASE HELP US

I m using BSNL 3G Sim for Internet in data card since 6 month after convert in 2G. last 15 day I can't able to connect. When I tried to connect it show "Connect Failed" *123# , *123*6# and *123*8# showing balance ok. Data card, access setting & other is ok. Then I use my friend sim..its working on same location ,PC, Data Card and setting. so I wonder, call custmer care so many time but can't find solution.

so plz.. help me.....
my bsnl sim no. is [protected]

Poor connectivity of broadband
I take a connection on [protected] in June-11 till dated 05 October 2011 i donot entertain a 5 Min regular connectivity of broadband. So seems that i pay a bill to company as gift. I Complain many time to a company but they taking about phone connection but donot entertain on broadband services. i take the broad band connection only to use intenet connction if i donot get the good connectivity then why i am pay a amount to the company as a bill.


Thanks,

Saurabh GArg

Res/sir
I am regular customer of BSNl. I have two bsnl landline phone out of which one no.[protected] is not working since last 25 days
I have all the bills regularly. I loged compled on toll free no.198 on 16.09.2011. complain No. is [protected]. this complain was attended
on 01.10.2011 after repeated follow up with local office on tel no.[protected],[protected], and [protected].On visit BSNL technitian told me that there is some problem with incomming wire he wil;l sort it out and he went. still today he didnot turn up.
I hvae tried to contact somany times on above local off. nos but no body pickup all three nos.

pl do the needfull at earlist if possible or otherwise i will shift to other service provider.

regards,
Sanjay Joshi
Mob. No. [protected].

I run a company that manufactures weighing equipments . I have do majority of my business corrospondance through my bsnl landline no. i.e.[protected] . which is dead for past so many days due to which my business is suffering. i would also like to mention that i have a made complaints (copy of which is attached herewith) , but all in vain
kindly look into this matter and give me a permanent solution .

waiting in anticipation

Dayanand Nagrani
(Director,Jai kishan Industries,Agra)

My BSNL Sim card of bsnl prepaid ([protected]) service is inactiveted just after ending of talktime validity, even after rechaging of Rs. 100/-,50/- and 50/- within given date on sms to rechage, service get inactiveted. Pl. give the solution how to activate.

Hi

I have tried to recharge my 3G data back from BSNL portal on 13th September of 1102 rs. I had used Oxicash E-Wallet for payment. I had tried several times to recharge and money also got deducted from Oxicash E-wallet.

I contacted Oxicash ewallet and they said the transaction was successful contact BSNL. After several day of trying on Portal Manager on

Manager (PORTAL):[protected]From 10am to 5pm)
System Analyst (PORTAL):[protected]From 6pm to 9pm)

But till date no response. Either it comes busy or nobody picks up the phone. I have attached the screenshot where online bsnl portal says that refund has been initiated. It’s like 20 days and I have not got the refund.

What can be done so that money comes back into E-Wallet?

I don’t understand why BSL is using Oxicash payment gateway where consumers have to pay extra 2.5% as service fee to Oxicash. Why can they enable all major banks net banking or credit card? Banks that they have enables hardly anyone would be using those banks for ebanking? Seems to be some kind of corruption between Oxicash and BSNL.

My bsnl broadband is not working properly,so that i have called to the customer care.But there is no proper response and they are saying after three daysit will be cleared,but other telecom services with in half an hour they will clear the problem.LanLine no: [protected]

My name is Thahir.k my landlne no. is [protected] .Iam using BSNL Broadband ( plan BBG FN Combo 600) from 11nth Augest.
But steel today i have suffering from Net problem, after every 15 or 20 minutes From 1st OCT 2011 onwards i am not getting internet connection.
I am calling daily our bsnl office and tell him my problem but nobody can able to take action or solve my problem...

Written application for disconnection of Landline connection got received from BSNL Deptt on 14/07/11 after paying the latest Bill but the refund of security deposit of telephone connection,Broad band connection of 900 monthly pan have not yet been remitted by BSNL.
Though there is a provision for transfer of telephone connectivity from one place to other in the same state, BSNL official at Jhansi escaped from the resonsibility of solving the issue and they told there is no such provision .As a result, I had to deposit the security afresh without getting the refund of deposit paid for previous connection.And then BSNL does not remit security deposit refund on its own.Rather they send the Bill even after the surrender of telephone connection.
It is requested to take up the case suitably with BSNL for refund of security deposit against my connection no.[protected] at BHEL,Jhansi.

Janmejay Sharma

Dear Sir,

I am using BSNL date ( 3G) which can be used as sim for mobile as well as data card bearing number [protected].

I have recharged it with Rs 1102 last month i.e on Sep 5th 2011 which accounts to provide 10GB of Internet to me.

I dont have a track how much GB is utilised and now its showing me that i have to pay an extra amount of Rs 4000. When I am consulting the call centre for the help non of them are responding expect giving wrong toll free numbers and wasting the time.

Neither I got a call saying my limit has exceeded or any other intimation through SMS,
I request kind explanation for this and also an appropriate track of how much GB have been utilised so that the same would not be repeated again and again



Thanks & Regards,
Jigeesha C L

dear sir videos are not working fastly and they are buffering a lot in bsnl 2g.please improve the services as fast as possible

sir my phone number is[protected] is dead about 20 days i complained the bsnl office about[protected] and there is no action for my complaint . I have broadband connection olso. I dont use internet.

I have complaint many time even daily to SDO phones Mr Anare
& also Complaint To TDE Mr. Mehar but both are shameless and not solving my problems. then what can i do in this situation no one is here my any complaint.

I have given written application olso written application to TDE. Mr Mehar.
but they dont take any action of my written application .

my phone is dead about 20 days please tell me what can I do sir.
please send my request to main office of landline or given me the any contact no. of complaint in head office.

Thank you sir.
My mobile no. is [protected]

Sir/Madam,
I have a complaint against the policy of BSNL. To activate a plan of 2gb free download (Rs 98/- recharge), one has to have a minimum balance on sim ( Rs 25/- i guess). Now if one's free usage limit gets over, the company starts charging on the balance with the sim on per kb basis and many times the user knows about it only when the balance is all used-up. I find this policy very unfair. In my view the company should let one know when the free usage limit is over and it should ask whether one wants to continue using internet with the balance or not. This would be a fair practice.
I have talked to many friends who use internet on mobile or USB-modem and most of them have been victim of this policy in the same manner.
I would appreciate if you could take the matter with authorities to help the consumers.
Thanks


P.S.-The matter is general but still I'm providing the no. I use for internet.([protected])