Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Problem with the Broadband connection since past 2months. And now from past 15days the phone line is also disconnected. The error shown is 678error. I have tried calling on the customer care but not able to connect to the customer care. Please help me solve my broadband connection problem.

Regards,

Sandhya Taware

for d last 15days...my phone line is noisy and there is link failure of bb..I have complaint both for bb and my noisy line through bsnl complain booking service(198)..In spite of complaining I went to bsnl office(north gate) 3-4 days..But till today my phone line is as it is before 15days and without using BB I have to pay my monthly rental and this feels so disgusting..

Dear sir,
My landline number is dead past 2 months despite my complaints to local(modakurichi) exchange several times. please respond. I'm paying bill in vain.
And the below mentioned link is not working for online complaint registration.

http://portal.bsnl.in/bsnlcca/GeneralComplaint.aspx

please drop a mail to [protected]@yahoo.com

Sir,
i was bsnl postpaid customer of mahakrishi sanchar plan. But after closure of this plan i converte it into bsnl krishi prepaid card. This conversion takes place on 2nd june 2011 (according to bsnl officers). Bsnl exicatives had told me to recharge my number with rs. 109 to activate my prepaid card. I had tried much to recharge with 109 but my number not got recharged since last 25days. The error comes that says "Sim not activated". So sir plz activate my number as soon as possible.
My details are:
number: [protected]
owner name: Santosh baburao Kanhurkar
alternate number: [protected]
sorry 4 bad english.

Dear sir,

Kindly be noted the below complaint which I have submitted in our BSNL Sub divisional Office Puthoor, Kollam Dist. There is not much response in this regard and kindly arrange for a follow up to sort out the problem.





Date:[protected]

To,
Sub Divisional Officer,
BSNL Office,
Puthoor,
Kollam.


From,

Pradeesh Kumar. D
Kochuveetil Kizhakkethil,
Thevalappuram (P.O)
Puthoor, Kollam (Dist)
Kearala.691507


Sub: BSNL Land Line Complaint – No.[protected]

I am using the landline of BSNL for the last 04 years but I am very much dissatisfied with your service. My number is[protected]my address is Pradeesh Kumar D, Kochuveetil Kizhakethil, Thevalappuram (P.O), Puthoor, Kollam (Dist).) I am just booking the complaints for the last 60 days, daily the service man is coming to my home and doing something and within Two hours I am receiving the same complaint. I can’t even tolerate if this problem persist I will surrender the landline within 10days,

And I also very sure the BSNL should bear the rent for my landline for this month else i will complaint to the authority I am very sure I am highly dissatisfied with your service.




Thanking You,




Yours Faithfully

Sir,
With many respect and hope I am writing this letter to you .When I saw this site on net I thought that it can help me out of my EVDO speed problem . I am living at BUK Dutta Road near Baghajatin station in Kollkata, WB and I have an EVDO data card with the 750 unlimited scheme. I face many problems on slow speed like 15-30kbps transfer rate and sometimes it goes Nil(0.5-5kbps.). I did many complaint on BSNL to the number[protected] many times. and Now I do contact directly with the JTO's of kolkata head offices . They assure me that they will take action but they could not. Of-course they can not.The problem is going during 4-6 months , no action has been taken for that. Only assurance are given. If I give a written complaint to the higher authority and suggest all EVDO user who facing it to do it then will it work?? After reading many sites forum I think its happened with many one and no action has been taken. If I go to consumer forum and make a case in consumer court then what I have to do?? will it be right action? As a student how much I have to spend? I heard that it is so less of cost in the GOVT of India Advertisement "Jagoo Grahak Jagoo" . plz reply soon..
Thank you.
Debasish Barman.
barman.[protected]@gmail.com

My BSNL prepaid mobile number is [protected]
On my number without my permission "WORD" ALERT services has been activated.
No any request was submitted by me.
On[protected] at 02:06 PM when i switch ON my mobile i receive a message "WORD- ALERT SERVICE IS ACTIVATED .....
bsnl customer care people are not reponding for this complaint kindly solve this problem and oblige.
Thank you
sender:- sender:- DR Pradeep Gupta
89,trimuti nagar
Narsinghpur(M.P.)

Hello,

I am opening the http://cadgroups.co.uk/ and lots of time I am redirected to the below url :

http://guide.opendns.com/main?url=cadgroups.co.uk&servfail=&nref=


Kindly check and resolve the issue as i am not able to open the http://cadgroups.co.uk/

Thanks in advance

sir i am not getting enough speed in bsnl 3g .... before some days i was getting a good speed but now a days it has dropped to 10kbps...............please resolve my problem soon .............plzz sir

Dear Sir,
We are using two numbers from [protected],[protected] of BSNL as post paid connection. I have given a request for MNP from BSNL to Vodafone on , we have no contractual obligation with bsnl rajasthan. I was told from Vodafone that your port number bsnl company rejected your request. I went to the Vodafone Showroom, where i was told that BSNL is not allowing them for further process saying that some contractual obligation are there. To clear the contractual obligation I went to BSNL office but they rejected my request.This seems to be just ridiculous. We are fully fed up with BSNL service. I need you to help me for this. You can contact me on [protected],

Thanking you,

praveen ,umesh

Sir,
My landline phone connection with broadband bearing no.[protected] under VRCE telephone exchange nagpur is dead since 15/6/2011.I registered the complaint on phone and my complaint no. is [protected] dated 16/6/2011 besides, I personaly went to VRCE exchange telephone office nagpur for three consecutive days i.e 21-22 and 23 june 2011 myself and talked to shri Nimje and shri Hatwar incharge of fault repairs.They assured me that the phone will be started the very next day.but till todate i.e 25/6/2011 the connection is dead and not repaired. I feel that they are not paying any attention towards my complaint and I am being unnecessarily harassed.Will you kindly instruct them to repair my phone with broad band connection at once and oblige me.
Thanking you,
Yours faithfully
Ramesh L Damani
Nagpur

Docket Number Is : WBL/CO/2011/96 Poor BB speed

Respected Sir,

I Shirsendu Sarkar a HUL 750P HUL COMBO BB consumer of Payradanga Rural Exch, (MAIN EXCH--- Ranaghat), under the SSA Krishnagar, would like to state that since very first day of the week (18th June 2011) I have been facing very slow BB speed and even quite a few occasions pages fail to be displayed/loaded. It is becoming more worsen during evening period. Frequent delink of BB also very much in existence. Morevoer Error, 678 & Error 691 also come into effect and it is becoming worsen as far as BB service is concerned. Matter brought into the notice of Ranaghat BSNL concerned SDE as well as GM SSA KSH/WBTC and GM & ADDL GM CIRCLE (CFA) WBTC but still situation not been improved.

As you know the better and proper service is very much required for me so, please take care of my trouble and make sure that BB service will be served properly and also speed should be at per satisfaction.

The other matter, Customer Service Desk of Ranaghat Branch most of the occasions fail to meet needs due to non availability of requirements. Last week I appeared and enquired of Broad Band Plan shifting form but they were unable to provide it. The most unfortunate part is the concerned Exch. administrative Chief (AGM) or the department head not aware of the fact. I fail to understand why BSNL concerned exchange so indifferent of customers requirements and who should be accountable for that.

Thanking you.

With kind regards,

Shirsendu Sarkar ([protected]/[protected])

New Gopalpur PO--Pritinagar, Payradanga, 741247

Customer ID : [protected]

Dear sir.

i can complaint on 23.06.2011 by mail and in office of jhansi but there is no response from bsnl.

plz resolve my problem as soon as possible.

i can also send previous conplaint information.

Thanku





Dear Sir 23.06.2011
My mobile no is [protected], I can recharge the tariff plan of Rs 500 (unlimited talk) on 15.06.2011 the plan is loaded & activated. After 3 days the plan cannot work i can complaint to custmer care executive on 18.06.2011, he insured me that plan working within 24 hours. After 24 hours the plan not be activated i can again & again complaint to custmer care but there is no response. After some days they told me that the plan is not be activated on your mobile and system cannot loaded that tariff plan in your mobile on 15.06.2011. i have message for that thing and the plan is activated for 3 days, for that regard i can submitted the complaint application to GM on 10.06.2011 and 23.06.2011.
I can request you pursuing my complaint, solved it as soon as possible and activated the tariff plan or refund my money.

Thank u

[protected]

R/Sir/Mam,
It is very regratefull to say that BSNL is not worry for attend villagers complains. Last one week Ghenari whole sub exchnage is not working and BSNL authority did not give any attention till today. All villagers are in panic due to not ttending their LL telepone failure. Such type dificulties are facing regular interval by all villagers.

Sir,

1. With due respect and humble submission I submit following few line for your kind consideration and favorable action please.

2. My Telephone No.[protected] is dead since last one year. I am working in GREF (General Reserve Engineer Force) an integral part of Armed Forces. At presently I am working at 45 BRTF(GREF) C/O 56 APO Jodhpur (Rajasthan). My all family members are not able to connect me due to prolonged fault in my land line connection. They again and again complaint JTO Banjar to correct this number,but your office staff always reply that this line cant not be repaired because due to shortage of cable or theft of cable. They also say change your No by WLL.

3. I have also complaint through internet many times but no action was taken by your Deptt. Now I am very fed up with your deptt for very poor services. My Dokan complaint numbers HPK/CO/2011/1574 dated 26 march 2011.I also written a complaint to TDM Kullu under RTI act 2005 on dated 8-6-2011.What no response recd from TDM Kullu.

4. I also want to intimate that I have paid my all bills by due date even when my phone was out of order.I also requested to your higher officer not issued telephone bill in future because you are not giving your service, then why you are floating bill to me.

5. Lastly I request you to issue necessary order to correct this fault
And communicate me on written but action you have taken to correct my land line number. My present Address for communication is :-
PANNA LAL
JE(Civil)
45 BRTF(GREF)
PAOTA “B” ROAD ,ZALIM VILAS,
JODHPUR(RAJSTHAN)

6. If you are not responding about this, then I will also approaching Consumer court for compensation of my paid bills for the period when my land line number is dead.

An early action is requested please.


Thanking You

Yours Faithfully

(PANNA LAL)

Dear Sir,
My land line no. 277773 is lying dead since last one week, inspite of reminders to Nigahi exchange, nothing has come up till date. Such situation arises mostly once in a/two months. After lots of persuation the same is rectified. While complaining it is being replied to lodge the complaint with 1500 which is, I think never exists because while ringing with mobile it comes that this no. is not exist, I will be thankful if the same is rectified at an early date.
Thanking you

S.T.Warrier,
OH-17, Nigahi
PO: Nigahi-486884, Dist.Singrauli.

Dear Sir,

My Name is Bharat Tiwari R/o H. No. E-6/1 Staff colony, Vikram Nagar, Post. Khor, Teh. Jawad, Distt. Neemuch (MP) my Tel no was 235511, I had surrendered BSNL landline after paying all the outstanding amount on 30st june 2009 and I have been told that refund cheque/DD wil be sent to my address. But i didn't receive any DD from them. I request concerned department to look in to matter and send me the DD as soon as possible.

My present Address:-
Bharat Tiwari
Ultra Tech Cement limited
Unit-Aligarh Cement Works
Village-Kasimpur, Teh. Koel
Distt. Aligarh (UP)-202127

Thank you
Bharat Tiwari
S/o Ramnarayan Tiwari
Mobile- [protected]

HAI I AM DHANABAL
MY LAND LINE NUMBER [protected]
MY LAND LINE WAS REPAIR DUE TO ROAD WORK (SEMMOZHI MAANADU)
MY EXCHANGE CHINNIYAMPALAYAM
MY COMPLAINT NUMBER 08016 DATED 18/04/2010 PREVIOUS COMPLAIN MANY MORE THIS IS THE LAST COMPLAINT NUMBER
LAST 2 YEARS WAS NOT GET THE CONNECTION
UPTO DATE I HAVE PAID THE BILLS
BUT NO CONNECTION , EVERY MONTH BILL COMING SHARPLY
SO PLEASE PROVIDED THE CONNECTION

MY CELL NUMBER [protected]

THANKING YOU

Dear Sir/ Ma'm,

I am a BSNL Prepaid user from Rajasthan with mobile no. [protected], i have been facing problem of extra balance deduction i.e. 50 Paise/minute instead of 1 paisa /3secs( 20 paise/ min) as my dialled number([protected]) is under Friends & Family Plan, from last few days,

The problem is like this, i have two numbers(of rajasthan) registered under Friends and Family plan , whose cost as said by Bsnl is 1 paisa / 3 seconds( 20 paise / min),but from last few days my balance on this number is deducted as 50 and sometimes 40 paisa, i have complained on BSNL's customer care( with complaint no.F21RJ405644 on 21st June 2011 at around 6 A.M. ), and reminded them several times but they are giving silly excuses,my call is kept 30-40 minutes on waiting and no senior executive is taking my call and my balance at the time of complaint was around 1089 Rs. and now due to this excess deduction it has reduced to 980.22 Rs.(today, 24th june 2011 at 2 P.M.) as its a family number and i call it several times.
Now my request is that
1. This problem should be solved on urgent basis.
2. My extra deducted balance should be refunded as soon as possible.


With hope of corrective action soon, thanking you in anticipation !!

Regards,
Dr.Nishant Jain
Mobile No. [protected]
Jaipur ( Raj)
E-MAIL:- dr.[protected]@yahoo.co.in

I have been a loyer customer of BSNL for a long time and have resorted to stay with the same connection inspite of several irregularities with my landline connections. My bsnl telephone connection and Broadband connection has been going out of order for one reason or the other frequently for the past few years. My several complaints with the authorities including S.D.E & D.E (Internal) and D.E (External) of the Russa Telephone Exchange yield no results. The day 23rd June 2011 i have had to personally meet the officers, i had to wait till 11 am to meet the particular officer whereas the office time being scheduled to resume from 10 a.m.I also observed that the chamber for accepting customer complaints and other enquiries have not opened till 10-25 am. On interaction with a staff he admitted that the officers generally make it late to the office. I have been witnessing problems like frequently going out of orders, cross connections,link failure and unstable link. The Officers failed to provide me any clarrification regarding the frequent problems arising on my connection. I am sure that i am not the only customer who has been coming thorugh these problems.I hope this complaint not only results in a conclusive and comprehensive enquiry into the problems i m facing on my telephone connection but also seeks an enquiry into the work process and redressal mechanism of Russa Telephone Exchange. As on my visit to the telephone office i have witnessed a long cue during the office hours wiating outside the cash counter to deposit the telephone bills as there is only one cash counter.


The derails regarding my telephone connections are

[protected] Landline
[protected] Landline
[protected] Landline cum Broadband.

I hope i am not only clarrified about the reasons as to the frequent problems in my telephone connections but also as to the other irregularities associated with the Russ Telephone Exhange. I would also like to know if any step that is taken to counter the irregularities and inconvenience caused to the consumers.

Raveendran T.P
36 A MAHANIRVAN ROAD KOLKATA 700029