Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
My landline phone connection with broadband bearing no.[protected] under VRCE telephone exchange nagpur is dead since 15/6/2011.I registered the complaint on phone and my complaint no. is [protected] dated 16/6/2011 besides, I personaly went to VRCE exchange telephone office nagpur for three consecutive days i.e 21-22 and 23 june 2011 myself and talked to shri Nimje and shri Hatwar incharge of fault repairs.They assured me that the phone will be started the very next day.but till todate i.e 25/6/2011 the connection is dead and not repaired. I feel that they are not paying any attention towards my complaint and I am being unnecessarily harassed.Will you kindly instruct them to repair my phone with broad band connection at once and oblige me.
Thanking you,
Yours faithfully
Ramesh L Damani
Nagpur

Docket Number Is : WBL/CO/2011/96 Poor BB speed

Respected Sir,

I Shirsendu Sarkar a HUL 750P HUL COMBO BB consumer of Payradanga Rural Exch, (MAIN EXCH--- Ranaghat), under the SSA Krishnagar, would like to state that since very first day of the week (18th June 2011) I have been facing very slow BB speed and even quite a few occasions pages fail to be displayed/loaded. It is becoming more worsen during evening period. Frequent delink of BB also very much in existence. Morevoer Error, 678 & Error 691 also come into effect and it is becoming worsen as far as BB service is concerned. Matter brought into the notice of Ranaghat BSNL concerned SDE as well as GM SSA KSH/WBTC and GM & ADDL GM CIRCLE (CFA) WBTC but still situation not been improved.

As you know the better and proper service is very much required for me so, please take care of my trouble and make sure that BB service will be served properly and also speed should be at per satisfaction.

The other matter, Customer Service Desk of Ranaghat Branch most of the occasions fail to meet needs due to non availability of requirements. Last week I appeared and enquired of Broad Band Plan shifting form but they were unable to provide it. The most unfortunate part is the concerned Exch. administrative Chief (AGM) or the department head not aware of the fact. I fail to understand why BSNL concerned exchange so indifferent of customers requirements and who should be accountable for that.

Thanking you.

With kind regards,

Shirsendu Sarkar ([protected]/[protected])

New Gopalpur PO--Pritinagar, Payradanga, 741247

Customer ID : [protected]

Dear sir.

i can complaint on 23.06.2011 by mail and in office of jhansi but there is no response from bsnl.

plz resolve my problem as soon as possible.

i can also send previous conplaint information.

Thanku





Dear Sir 23.06.2011
My mobile no is [protected], I can recharge the tariff plan of Rs 500 (unlimited talk) on 15.06.2011 the plan is loaded & activated. After 3 days the plan cannot work i can complaint to custmer care executive on 18.06.2011, he insured me that plan working within 24 hours. After 24 hours the plan not be activated i can again & again complaint to custmer care but there is no response. After some days they told me that the plan is not be activated on your mobile and system cannot loaded that tariff plan in your mobile on 15.06.2011. i have message for that thing and the plan is activated for 3 days, for that regard i can submitted the complaint application to GM on 10.06.2011 and 23.06.2011.
I can request you pursuing my complaint, solved it as soon as possible and activated the tariff plan or refund my money.

Thank u

[protected]

R/Sir/Mam,
It is very regratefull to say that BSNL is not worry for attend villagers complains. Last one week Ghenari whole sub exchnage is not working and BSNL authority did not give any attention till today. All villagers are in panic due to not ttending their LL telepone failure. Such type dificulties are facing regular interval by all villagers.

Sir,

1. With due respect and humble submission I submit following few line for your kind consideration and favorable action please.

2. My Telephone No.[protected] is dead since last one year. I am working in GREF (General Reserve Engineer Force) an integral part of Armed Forces. At presently I am working at 45 BRTF(GREF) C/O 56 APO Jodhpur (Rajasthan). My all family members are not able to connect me due to prolonged fault in my land line connection. They again and again complaint JTO Banjar to correct this number,but your office staff always reply that this line cant not be repaired because due to shortage of cable or theft of cable. They also say change your No by WLL.

3. I have also complaint through internet many times but no action was taken by your Deptt. Now I am very fed up with your deptt for very poor services. My Dokan complaint numbers HPK/CO/2011/1574 dated 26 march 2011.I also written a complaint to TDM Kullu under RTI act 2005 on dated 8-6-2011.What no response recd from TDM Kullu.

4. I also want to intimate that I have paid my all bills by due date even when my phone was out of order.I also requested to your higher officer not issued telephone bill in future because you are not giving your service, then why you are floating bill to me.

5. Lastly I request you to issue necessary order to correct this fault
And communicate me on written but action you have taken to correct my land line number. My present Address for communication is :-
PANNA LAL
JE(Civil)
45 BRTF(GREF)
PAOTA “B” ROAD ,ZALIM VILAS,
JODHPUR(RAJSTHAN)

6. If you are not responding about this, then I will also approaching Consumer court for compensation of my paid bills for the period when my land line number is dead.

An early action is requested please.


Thanking You

Yours Faithfully

(PANNA LAL)

Dear Sir,
My land line no. 277773 is lying dead since last one week, inspite of reminders to Nigahi exchange, nothing has come up till date. Such situation arises mostly once in a/two months. After lots of persuation the same is rectified. While complaining it is being replied to lodge the complaint with 1500 which is, I think never exists because while ringing with mobile it comes that this no. is not exist, I will be thankful if the same is rectified at an early date.
Thanking you

S.T.Warrier,
OH-17, Nigahi
PO: Nigahi-486884, Dist.Singrauli.

Dear Sir,

My Name is Bharat Tiwari R/o H. No. E-6/1 Staff colony, Vikram Nagar, Post. Khor, Teh. Jawad, Distt. Neemuch (MP) my Tel no was 235511, I had surrendered BSNL landline after paying all the outstanding amount on 30st june 2009 and I have been told that refund cheque/DD wil be sent to my address. But i didn't receive any DD from them. I request concerned department to look in to matter and send me the DD as soon as possible.

My present Address:-
Bharat Tiwari
Ultra Tech Cement limited
Unit-Aligarh Cement Works
Village-Kasimpur, Teh. Koel
Distt. Aligarh (UP)-202127

Thank you
Bharat Tiwari
S/o Ramnarayan Tiwari
Mobile- [protected]

HAI I AM DHANABAL
MY LAND LINE NUMBER [protected]
MY LAND LINE WAS REPAIR DUE TO ROAD WORK (SEMMOZHI MAANADU)
MY EXCHANGE CHINNIYAMPALAYAM
MY COMPLAINT NUMBER 08016 DATED 18/04/2010 PREVIOUS COMPLAIN MANY MORE THIS IS THE LAST COMPLAINT NUMBER
LAST 2 YEARS WAS NOT GET THE CONNECTION
UPTO DATE I HAVE PAID THE BILLS
BUT NO CONNECTION , EVERY MONTH BILL COMING SHARPLY
SO PLEASE PROVIDED THE CONNECTION

MY CELL NUMBER [protected]

THANKING YOU

Dear Sir/ Ma'm,

I am a BSNL Prepaid user from Rajasthan with mobile no. [protected], i have been facing problem of extra balance deduction i.e. 50 Paise/minute instead of 1 paisa /3secs( 20 paise/ min) as my dialled number([protected]) is under Friends & Family Plan, from last few days,

The problem is like this, i have two numbers(of rajasthan) registered under Friends and Family plan , whose cost as said by Bsnl is 1 paisa / 3 seconds( 20 paise / min),but from last few days my balance on this number is deducted as 50 and sometimes 40 paisa, i have complained on BSNL's customer care( with complaint no.F21RJ405644 on 21st June 2011 at around 6 A.M. ), and reminded them several times but they are giving silly excuses,my call is kept 30-40 minutes on waiting and no senior executive is taking my call and my balance at the time of complaint was around 1089 Rs. and now due to this excess deduction it has reduced to 980.22 Rs.(today, 24th june 2011 at 2 P.M.) as its a family number and i call it several times.
Now my request is that
1. This problem should be solved on urgent basis.
2. My extra deducted balance should be refunded as soon as possible.


With hope of corrective action soon, thanking you in anticipation !!

Regards,
Dr.Nishant Jain
Mobile No. [protected]
Jaipur ( Raj)
E-MAIL:- dr.[protected]@yahoo.co.in

I have been a loyer customer of BSNL for a long time and have resorted to stay with the same connection inspite of several irregularities with my landline connections. My bsnl telephone connection and Broadband connection has been going out of order for one reason or the other frequently for the past few years. My several complaints with the authorities including S.D.E & D.E (Internal) and D.E (External) of the Russa Telephone Exchange yield no results. The day 23rd June 2011 i have had to personally meet the officers, i had to wait till 11 am to meet the particular officer whereas the office time being scheduled to resume from 10 a.m.I also observed that the chamber for accepting customer complaints and other enquiries have not opened till 10-25 am. On interaction with a staff he admitted that the officers generally make it late to the office. I have been witnessing problems like frequently going out of orders, cross connections,link failure and unstable link. The Officers failed to provide me any clarrification regarding the frequent problems arising on my connection. I am sure that i am not the only customer who has been coming thorugh these problems.I hope this complaint not only results in a conclusive and comprehensive enquiry into the problems i m facing on my telephone connection but also seeks an enquiry into the work process and redressal mechanism of Russa Telephone Exchange. As on my visit to the telephone office i have witnessed a long cue during the office hours wiating outside the cash counter to deposit the telephone bills as there is only one cash counter.


The derails regarding my telephone connections are

[protected] Landline
[protected] Landline
[protected] Landline cum Broadband.

I hope i am not only clarrified about the reasons as to the frequent problems in my telephone connections but also as to the other irregularities associated with the Russ Telephone Exhange. I would also like to know if any step that is taken to counter the irregularities and inconvenience caused to the consumers.

Raveendran T.P
36 A MAHANIRVAN ROAD KOLKATA 700029

NON PROVIDING INSTRUMENT AND LANDLINE GETS OUT OF ORDER
To,
1.] The Nodal Officer/s
BSNL, TelephoneExhcangexch Bldg,
Gulbai Tekr, Ahmedabad-6.

2.] The Accounts Officer-TR-KKR,
Ashram Road, Nr. Gandhi Ashram,
Ahmedabad-

3.]The Chief General Manager,
Bharat Sanchar Nigam Limited,
Gujarat Telecom Circle, Gulbai Tekra,
Ahmedabad-308006.Sir/s,

Reference: Telephone Number[protected] with broadband service-


NON PROVIDING INSTRUMENT AND LANDLINE GETS OUT OF ORDER
As per schme launched by BSNL I have made advance payment of Landline Telephone along with Broad Band charges(Unlimited use) in December - 2010.

Complaint -1
Landline phone gets out of order often. Generally, on Thursday night/ Friday. On making complaint gets repaired after 4 to 5 days. This is occurs minimum twice in a month.
Complaint -2
Similarly, Broadband connections is also disconnected often, though landline is working.
Complaint - 3
As per scheme of BSNL on advance payment of Telephone for one year, Telephone instrument (with Caller ID facility). I have requested for the same. However, after six months I have not received the instrument,
Recently, phone and Broad band line was not working for 12 Days.
It is requested to provide Instrument and see that my landline phone and Broad Bend internet facility may continue without any interception.
Ashok Parekh

I HAD TAKEN A BROADBAND CONNECTION ON MY BSNL LANDLINE 2328100. INITIALLY FOR 2 MONTHS THE CONNECTION WAS NOT PROPER AND I COULD NOT USE THE SAME. SINCE AFTER THE CONNECTION WAS THROUGH, THE BILLS WERE UNBELIEVABLE. LAST MONTH THE HOUSE WAS LOCKED AND THE FAMILY WAS ON VACATION AND THE BILLS WERE HEAVY WITH BROADBAND USAGE. WE HAD MADE COMPLAINTS BUT OF NO USE.....
I AM RID OF THIS BSNL SERVICES...

Dear sir,

we have a land line connection with bsnl kanpur no.2531965 Benajhabar Exchange.
From last 2 months my phone is dead, some times it work but from last 25 days it was dead .We have done many complaint and last complaint No-2 dated 22nd june2011-but no response till date we have get,

In continuation of this also inform to your DE of Benajhabar Exchange, SDO Mr Dixit & JTO so please look in to the matter as soon as possible. If you are not able to provide good service so please tell so we can proceed to disconct our telephone line.

Rajesh Bahadur
8/160 Arya Nagar
Kanpur-208002

our bsnl land phne is not working since last two months

I am using BSNL postpad mobile service from last 1 year. I am daily go to Vasai Fata Dist-Thane but there was (vasai Fata / Waliv) no network every day, and i cant do any thing. please solve this problem ASAP.
please do the need full job.

Regards,

Suresh Kadlag

[protected]

alternative No.[protected]

My bsnl landline telephone connection complaint almost three months ago i register few complaint then they came home and check the connection he said there is cable problem. then i went to exchage few time they never care about this issue we dont have enough people to fix this issue. I think other landline connection is better service Bsnl really bad..........!!

Sir, portal id of phone no.[protected], on the name of
Mr. Bulu Patro
Sitaram Street
Berhampur - 760006
Phone no. -[protected]
is not not available with us.
Can u please mail the portal id to [protected]@gmail.com
or give a call to no.[protected] and say.

sir, my phone BSNL land line number:[protected] and my customer id [protected], ACCOUNT NUMBER [protected],I am trying to pay my monthly phone bill through bsnls online processor,but that is not accept my phone number and account;witch is give by the same BSNL SERVICES.So kindly make a conform for my phone number[protected] from BSNL authorities to avied ILLEGAL COLLATION OF GOVERNMENTAL MONEY. THANKING YOU.
[protected]
VELLARANVILAI SINCERELY
VINCENT LIGHT HOUSE.C

Phone instrument recently changed, does not work incoming /outgoing no response pls solve the problem immediately. Apart from this dual connection given to Board Band & landline not working since long time for wireless modem.

To unsuscribe sikh devotional subscription pack which is continuing without my consent from my cell no. [protected]. Every month Rs/- 20/- deducted forcefully and renewed the services even not taking the consent. I have tried to unsuscribe this service so many times but failed . customer care didnot pay their attention to this. I wouldbe thankful to the service providers i[censored]nsuscribe immediately.