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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Oct 9, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 550

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M
mallikarjunmanjula
from Akkarampalle, Andhra Pradesh
May 11, 2011
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Address: Haveri, Karnataka

Dear sir My preoaid mobile no is [protected]. cricket alert is activate on my mobile and we can't de activate that. also not connected to customer care . If we call to customer care it automatically disconnected. And try Maximum time. So plz de-activate this offer. It's my humble request sir plz... or plz send de-activation code. thanking you
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    bivansu
    from Kharagpur, West Bengal
    May 11, 2011
    Resolved
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    Resolved

    Address: Howrah, West Bengal

    Dear Sir/Madam

    I am BSNL Prepaid Mobile Customer, My Mobile No.-[protected]. I would like to inform you that on 10th of May 2011 at 9:35:42 pm, I made a recharge of Rs.110/- through BSNL Portal Site (http://portal.bsnl.in/rc/aspxfiles/login.aspx) with Transaction ID – TXE[protected] and Bank Transfer ID - IB FUNDS TRANSFER-[protected] But neither the amount nor the validity has been credited to my number, were as the amount has been debited from my account. Kindly help me regarding the above matter as my validity will expire today (11.05.2011).

    Thanking You

    Regards,
    Bivansu Das
    [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
    Dear Sir/Madam,

    Thank you.

    Reference my complained Dated 11 May 2011 please note that I have got refund Rs. 110/- from BSNL .

    Thanking you,

    Bivansu Das
    [protected]
    Dear Sir/Madam

    I am RELIANCE Prepaid Mobile Customer, My Mobile No.-[protected]. I would like to inform you that on 24th of june 2013 at 03:30:00 pm, I made a recharge of Rs.220/- through RELIANCE Portal Site (www.rcom.co.in/‎) with Bank Transfer ID - IB FUNDS TRANSFER-[protected]. But the amount has not been credited to my number, were as the amount has been debited from my account. Kindly help me regarding the above matter.

    Thanking You
    sir i had transfer my 5000 ammount but i did not get it in my another account...my transaction details is showing the the fund is transfer in IB FUNDS TRANSFER-[protected] sir plz help me...my account no.is[protected], a/c holder name is mudit kumar gaur and the date of fund transfer is 14/04/2013 sir plz help me to refund my ammount..my no.is [protected] and [protected]
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      S
      srinivas p
      from Hyderabad, Telangana
      May 11, 2011
      Resolved
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      Resolved

      Address: Nalgonda, Andhra Pradesh

      when i put my prepaid sim into the mobile, not showing any thing, when i switch on my mobile not showing anything it's showing only mobole logo only.So
      i think this sim is out of order so please kindly assit me how to recover that sim.
      My Name:Mutyala Vishwa Prasad
      My No:[protected]
      My Address:H No:4-41
      Village:Janampally
      Mandal:Ramannapet
      Dist: Nalgonda
      State:Andhra Pradesh
      My Mail ID:[protected]@yahoo.co.in
      Aug 13, 2020
      Complaint marked as Resolved 
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        P
        prem_bw
        from Bankura, West Bengal
        May 11, 2011
        Resolved
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        Resolved

        The BSNL WLL mobile handset which I have got from BSNL after getting new connection is very old and bigger in size. The name of the set is YUNDAI CURITEL.

        Please suggest me some smaller and good brand handset like Nokia, LG, Samsung, Sony ericson, Panasonic etc. with powerful signal which I can purchase by my own from market and configure it from the BSNL office...
        I have few more question---
        1. What is the specification/type required in the handset which i can purchase from the market ??
        2. Is WLL and CDMA phone similar??
        3. Can i use any CDMA like tataincom etc. and get it configured from BSNL??
        3. How to get internet connection from WLL handset??
        4. Is the BSNL Tower (for Signal) of the WLL and GSM mobile phone (like cellone) same ??
        Aug 13, 2020
        Complaint marked as Resolved 
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          R
          rasiry
          from Hyderabad, Telangana
          May 11, 2011
          Resolved
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          Resolved

          Address: Hyderabad, Andhra Pradesh

          I APPLIED FOR MNP FROM BSNL (PREPAID) TO IDEA (PREPAID) FOR THE MOBILE NUMBER [protected] (UPC BA452789) IN THE MONTH OF APRIL 2011.

          ON 30TH APRIL 2011, I RECEIVED A MESSAGE CONTAINING "DEAR CUSTOMER, THE NO SERVICE PERIOD IS EXPECTED TO BE OF 2 HOURS. THE TENTATIVE TIME AND DATE FOR THE ACTIVATION OF YOUR NUMBER IS 30/04/2011".

          FROM 1ST MAY 2011 BSNL PEOPLE HAS DISCONTINUED THE MOBILE SERVICE FOR MY NUMBER [protected] AND IDEA PEOPLE ARE NOT ACTIVATED THE SAME NUMBER TILL TODAY.

          I CONTACTED THE IDEA PEOPLE MANY TIMES AND THEY ARE SAYING THAT YOUR PORTING REQUEST IS REJECTED AND THEY ARE TELLING WHY THE REQUEST IS REJECTED.

          AND I ALSO CONTACTED THE BSNL PEOPLE ABOUT THE REJECTION OF PORTING REQUEST AND THEY ARE SAYING THAT THE MOBILE NUMBER IS ALREADY TRANSFERRED TO IDEA NETWORK AND THE RECORDS ARE SHOWING THAT THE NUMBER [protected] BELONGS TO IDEA.

          NOW I AM NOT HAVING MOBILE SERVICE FOR THE LAST 11 DAYS. I REQUEST THE IDEA AND BSNL PEOPLE PLEASE RESOLVE MY PROBLEM AND GIVE ME THE MOBILE SERVICE EITHER IN BSNL OR IDEA WITH ANY FAILURE.

          WITH REGARDS
          K.RAMANJANEYA REDDY
          Mail ID: [protected]@gmail.com
          Aug 13, 2020
          Complaint marked as Resolved 

          Idea — Failed to provide Mobile service

          I switched to Post paid from Prepaid, now my outgoing and incoming is bared. They say that as Address is not matching or not finding they have disconnected. They asked me to resubmit Documents I have resubmitted my documents and still submitting my documents. Till now i have submitted my documents arround 5 to 6 times but the status is same no calls on my mobile neither incoming nor outgoing.

          It is big problem for me now.
          I am not satisfied with the above reply because i am not having bsnl service for my mobile number from[protected]. BSNL People has disconnected my number immediately on[protected] then how can re-generate the UPC Code. Even BSNL Simcard also showing as Invalid Sim. I already contacted with BSNL People in this regard, they told me that my mobile number is not existed in BSNL Network and is already migrated to IDEA Network.

          From that Day i am having cellular service for my number [protected]. No body is able to give proper directions to get my number active in either network.

          I need solution for my issue. Please take actions towards activation of my number [protected].
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            T
            tushar_6ft
            from Mumbai, Maharashtra
            May 10, 2011
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            Address: Valsad, Gujarat

            Dear sir,
            I'm Tushar Patel and having BSNL prepaid card no- [protected]
            Yesterday i've used Online Recharge sevice for topup my mobile of Rs. 110/-
            The problem is:- From my Bank Account Rs. 110/- debited to bsnl but I haven't got recharge yet
            my transection detail is
            10/05/11 10/05/11 IPAY/ESHP/TECHPROCESS SOL/7725716/L501_BSNL Cellon DR INR 110.00

            During Banks account page to retuning to bsnl there's some error occured due to lost of connectivity,, so may be due to it my recharge not done
            please help me,,,
            If recharge is not possible now then refund my Rs. 110 back to my account - [protected] (IDBI BANK, SURAT)
            Thanking you,
            Tushar Patel
            [protected]
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              A
              AjayGhosh
              from Chennai, Tamil Nadu
              May 10, 2011
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              Address: Tamil Nadu

              Dear Sir

              My complain request ID: 65706677 of[protected] for Telephone No.[protected] was attended on[protected] and it was very fine Broad band DSL link did not disconnect for more than two hours on[protected]. I informed the same to JTO /Aghatyer Nagar Exchange over phone and requested her to wait for one day and close my complain. But on[protected] Two field staff came to my residence and meddled with the line and waited for some prolonged time at my residence and gone with circustic smile I preferred not to entertain them and my problem started again. Unless you repair your field staff there is no point in repairing telephone line they make mockery of your administration. Kindly try to handle this matter in your way please.

              Regards

              Ajay Ghosh

              Mobile no. [protected]

              BSNL Broadband — availability of dsl link

              dear sir i've bought ur bsnl broadband connection although it was connected but the dsl link is not there in it since a week complaints have been registered in the telephone exchange but no action has been taken yet kindly do me some favour connection is on[protected] saharanpur chilkana road exchange
              My Dsl is never active.
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                B
                blackrose_199
                from Delhi, Delhi
                May 10, 2011
                Resolved
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                Resolved

                Address: Murshidabad, West Bengal

                kindly help me for deactivate the following services from bsnl
                kindly deactivate the following swervices immediately and save us from illegall deduction
                [protected] business stock from 56300
                [protected] love tip for girls from 59595
                [protected] hungama from 54646
                [protected] hungama from 54646
                [protected] sjoke from 52906
                dnd immediately to the following numbers
                [protected]
                [protected]
                [protected]
                [protected]
                [protected]
                [protected]
                [protected]
                [protected]
                Aug 13, 2020
                Complaint marked as Resolved 

                BSNL — illegal deduction from vas and d&d

                kindly help me to deactivate the following vas from bsnl which deducting monthly subscription after deactivation this service and also stop unsolicited call and message immediately to the following numbers

                [protected] vastu tips from 54000

                dnd
                [protected]
                [protected]
                [protected]
                [protected]
                [protected]
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                  P
                  Praveenv6
                  from Angamali, Kerala
                  May 10, 2011
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                  Address: Thiruvananthapuram, Kerala

                  I am using BSNL 3G connection for last 5 months, but till now online recharge for the connection taken is not possible. My number is[protected]. While I am trying they are saying enter a valid BSNL number. I have called the customer care several times and they are also not responding to this problem, they are saying it might be network problem. If they say that online recharge won' t be possible i would prefer another connection in which easy recharge is possible. They had cheated me by saying you can charge this online.
                  I too agree with this complaint. I also faced the same situation while trying to recharge online. Recharging was possible half an hour before this happened. I don't know how my number became invalid in half an hour... None of the customer care people are responding to this complaint. There is not even a complaint forum available for this.
                  I too agree with the complaint posted. I too faced the same problem while trying to recharge my bsnl number online. I did first recharge successfully. while trying to do the second one they said enter a valid bsnl number. I don't know how my number became invalid in half an hour. It created lot of inconvenience as I was travelling. None of the customer care responded to this. Not even a complaint forum is available for bsnl to help with these.
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                    S
                    sarfraz ahmad
                    from Pune, Maharashtra
                    May 10, 2011
                    Resolved
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                    Resolved

                    Address: Bokaro, Jharkhand

                    Sir,
                    I Sarfraz ahmad from Chandrapura Jharkhand. I using WLL internet but i didn't receive net bill, I purchase BSNL WLL data card ( linktop CDMA 2000 1X) date 28/06/2010 telephone no=[protected], ESN=021C2C6B

                    I am not recieving my WLL BSNL bill from last 10 months. kindly provide my WLL BSNL bill details immediataly.

                    thanksfully
                    Sarfraz Ahmad Siddiquee
                    chandrapura
                    [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Respected Sir,

                    On 4 feb 2011 , i submitted my bsnl broadband bill through this website:

                    portal.bsnl.in



                    Now even after payment , my broaband has not been started , moreover when i called bsnl representative , they told me that i have outstanding bills.That means they didnt recieved my payment , i pais 3323 INR, and cleared all balance , but they say i have outstanding bill of 3700 INR ! Please help me sir.



                    Here details of that transaction:
                    Consumer name: ramesh chandra kashyap

                    Circle: UE-UP(EAST)

                    SSA: KNP

                    Portal transaction ID : X[protected]

                    Phone Number : 2224029

                    Bill number : [protected]

                    Unique ID: [protected]

                    Bank Transaction ID : 23528920

                    Amount : 3323.00

                    Receipt no.[protected]

                    Transaction status : Successful

                    bill paid date 4 -2-2011


                    Receipt confirmation date: 4 feb 2011


                    SBI REF. NO :[protected] i paid through online banking through SBI) , i recieved this no. on my mobile.


                    AND NO RECEIPT IS GENERATED AS THEY CLAIM, SO I HAVE TO COPY DETAILS FROM WEBSITE.



                    Please help me sir, i think my money has been wasted.
                    Since no receipt is generated , i have attached the copy of webpage ! Please do help me sir.




                    Thank you,
                    chandan
                    [protected]

                    BILL NOT RECEIVED - Comment #1892849 - Image #0
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                      R
                      rahulnair203
                      from Pune, Maharashtra
                      May 10, 2011
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                      Address: Kerala

                      pls send my call history from 1st november, 2010 to my email address([protected]@gmail.com)


                      my mobile no. [protected](bsnl prepaid)

                      thanking you sir,
                      (call history required)
                      Pls send my call history from 12th April 2009 to 20th July 2009 to my email address which is [[protected]@ymail.com]. My home address is D-403, Vanita Park, Bhatar Road, Surat - 395017, Gujarat, India.

                      My mobile no. [protected] (bsnl prepaid mobile)

                      Regards,

                      Jayshri B. Pancholi
                      please send me the call history of my number to my mail id [protected]@gmail.com my mobile number is [protected], , , , , please send me soon...
                      please send me the call history of my number to my mail id [protected]@gmail.com my mobile number is [protected], , , , , please send me soon...
                      pls send my call history from 1st june, 2013 to my email address(umalu.[protected]@gmail.com)


                      my mobile no.[protected] & [protected] (bsnl prepaid)

                      thanking you sir,


                      Malu
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                        M
                        maheshmkulkarni
                        from Kolhapur, Maharashtra
                        May 10, 2011
                        Resolved
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                        Resolved

                        Address: Ratnagiri, Maharashtra

                        i have submitted a form for PYARI JODI OFFER on my land line. i got a new sim card on which 1000 SMS and 1 GB internet was free for first month. i send SMS to concerned number told by Customer care officer dapoli for starting net facility, even i have talked with district nodel officer, ratnagiri of BSNL. he tried to activate the same but not activated. i have proff of SMS send to BSNL. till my facility was not started. what i should do?
                        Mahesh
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          L
                          libbydsouza
                          from Mumbai, Maharashtra
                          May 10, 2011
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                          Address: North Goa, Goa

                          my bsnl mobile balance is being deducted for using service of wap.handygo.com/bsnlw/dfever. i have not subscribed to any services, please discontinue this service, since my balance is deducted unnecessarily.
                          Please discontinue the subscription. I have received a message on my BSNL Mobile -"thanks for using our service.To kow more please click @ rs8' This is received on my mobile. I have to discontinue this service immediately as my balance is deducted.
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                            J
                            justys
                            May 9, 2011
                            Resolved
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                            Resolved

                            Address: Kerala

                            Dear sir

                            I want to pay the telephone bill using federal bank netbanking system, but I am not able to open the gateway from bsnl site.Kindly rectify the problem.

                            Thanking You
                            Justy S
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Dear Sir,

                            TO WHOMSOVER IT MAY CONCERNED

                            My land line no.2544119(Ernakulam-bsnl) is not working properly for the last one month. Complaint is the Caller can't hear our voice though we can hear caller's voice. Number of times I have registerd the complant but everything is in vein.
                            Kindly rectify the complaint


                            thanks,

                            Radhakrishnan.A.N.
                            online payment cannot be made.
                            I cannot get the site ernakulamtelecom.gov.in
                            padayattil,

                            If ernakulamtelecom.gov.in is not working then use in http://210.212.232.34/index.html instead, it will work as long as the website is up and running.

                            It is indeed a shame that officials do not pay attention to the running of online services like these that bring revenue to them !!
                            My landline No is 2402992 I am not able to login your website
                            when it will be working?

                            dr k t george
                            The ernakulamtelecom.gov.in is almost everytime not working and I am not able to pay the bill online using netbanking. Is there any alternative for paying online.Kindly advise.
                            I ANT TO PAY THE BILL BY ONLINE HDFC CREDIT CARD.. IWAS REGISTERED FOR IT LONG BACK.BUT NOW I AM NOT ABLE TO GET IT

                            FRANCIS K C
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                              B
                              blackrose_199
                              from Delhi, Delhi
                              May 9, 2011
                              Resolved
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                              Resolved

                              Address: Murshidabad, West Bengal

                              please help me the following matter from bsnl
                              kindly deactivate the following services immediately and and stop unwanted call permanently the following numbers aso
                              [protected] love from 52906
                              [protected] beauti tips from 51819
                              [protected] pt from 52906
                              [protected] handygo from 5678
                              [protected] love compalibility from 51819
                              [protected] love tips from 52906
                              [protected] cri from 52906
                              [protected] gita from 52906
                              [protected] cri from 56505
                              [protected] sbj from 52906
                              [protected] vastu from 54000
                              [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              BSNL — illegal deduction from vas

                              i am raghunandan kundu .my mobile no: [protected]

                              voice chat service from this operator[protected] has activated before 3 months .i have deactivate it by deactivation process and got feed back for deactivation.but still deducting from this service @rs30/- gradually. i have compliant but crocodyle tears. kindly help me to refund my money as soon as possibile
                              kindly help me to deactivate the following services from bsnl and and stop unsolicited calls the all following numbers
                              [protected] prbt from 56700
                              dating from 558888
                              [protected] ht from 52906
                              [protected] prbt from 56700
                              sh from 52906
                              [protected] dush from 52906
                              [protected] gm from 52906
                              [protected] ht from 52906
                              [protected] lbt from 52906
                              dnd to the above numbers and following numbers also
                              [protected]
                              [protected]
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                                R
                                Ramraj K
                                from Chennai, Tamil Nadu
                                May 9, 2011
                                Resolved
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                                Resolved

                                Hi Sir,

                                I have recharged my bsnl 3g sim with 103 Rs in bsnl.portal.in.

                                The transaction of status is showing as successful in transactions, they have deducted the amount from my bank account, but i didn't receive any message about the recharge.

                                Transaction details

                                TransactionID :TXE[protected]

                                Receipt no: [protected]

                                Mobile no:[protected]



                                Please help me to retrun back the amount or get recharged for Rs.103
                                +1 photos
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  S
                                  SudiptaKaul
                                  from Delhi, Delhi
                                  May 9, 2011
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                                  Address: Jamnagar, Gujarat

                                  Hi,

                                  My Father, N. B. Samanta (9 Patel Colony, Jamnagar) has lost his BSNL SIM Card.
                                  His mobile number was [protected]. He was travelling to Kolkata.
                                  Please BLOCK the number with immediate effect to prevent any misuse-mishap of the same.
                                  He is available currently on [protected](Bengal). Details can be confirmed if necessary.
                                  Please take this issue on priority to avoid undue nuisance.

                                  Thanks,
                                  Sudipta
                                  mobile theft
                                  my nokia made mobile along with sim card lost while traveling, please block the sim card to avoid misuse

                                  my lost mobile No. [protected]

                                  my present mobile No. [protected]

                                  RES. no. [protected]

                                  if this is not in your purview please forword it to bsnl complaint cell
                                  Dear sir,
                                  I (Naveen Makkar) Have lost my BSNL SIM Card which no is [protected] in Uklana mandi Dist Hisar
                                  Please block my sim my new no is [protected].I have lodge a complaint in uklana mandi Police station
                                  Thank you
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                                    R
                                    rammohan_18
                                    from Bengaluru, Karnataka
                                    May 9, 2011
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                                    Address: Kolar, Karnataka

                                    I am a prepaid mobile subscriber of Bharat Sanchar Nigam Ltd (BSNL). Without any authorisation by me, amounts are being often deducted by BSNL in the name of FIFA service and Hamshakal. We dont exactly how this sort o[censored]nauthorised deductions can be stopped. This is going on since several months. I have sent messages for unsubscribing to the number from where they have deducted money but not action has been taken. Hence, I want BSNL to stop unauthorised deductions by such people forthwith. Else I will have to claim amount deducted aloongwith damages from BSNL through consumer forum at Kolar. Hope BSNL will take immediate action on this complaint. Thanking you.
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                                      R Sudhakaran
                                      from Ernakulam, Kerala
                                      May 9, 2011
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                                      Address: Alappuzha, Kerala

                                      Our land line no [protected] is not woking properly for the last 25 days.Two telephonic coplaints and one written complaint were made but no body turned out for reparing. it is pjone in the name of an Exservicemman who prefer BSNL rather than any other connection. is BSNL forcibly tryong to avoid land line comnection.Pl look in to it at the earliest
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                                        S
                                        sarvnan
                                        from Tiruchengode, Tamil Nadu
                                        May 9, 2011
                                        Resolved
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                                        Resolved

                                        Address: Namakkal, Tamil Nadu

                                        my mobile no.is [protected] . i had asked for a number portability from BSNL to AIRTEL as i had coverage issues . i had done all the required formalities & documentation .

                                        when airtel had submitted my application the BSNL authorities had rejected the application stating that my number is under contractual obligation but i am very sure i had not signed any contracts with BSNL stating that i will not move out of BSNL.

                                        i had contacted local BSNL officials even they say i have no contracts as such and they themselves do not know why my application is being rejected not just once but thrice.i feel humiliated as i am not able to get what a consumer is supposed to legally.

                                        kindly look into my issue and help me out as some service providers harass consumers & deny their basic rights.

                                        thank you
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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