Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have a telephone connection with broadband service attached to this number provided by BSNL The tel no is[protected]. Since 5th May telephone and broadband was dead. On 18th May again I complained. The phone worked for a day and was again dead Only net was working. Till date every time I complain I get new complain no, Bust the phone has not been working. BSNL charges for full month but half time we do not get service. My latest complain no on 26th May 2011 is F 4975.

Kindly look in to the matter

S B patil

My complaint No. is E25UP1009650 and I was assured of being attended to my complaint in 24 - 48 hrs. but its over a week time and still my complaint is not attended and when finally today I called BSNL CALL CENTRE and told them that I am getting speed of 30- 40 KBPS. on my laptop using my BSNL 3G sim and the customer support says that this is the best speed you can get on 3G. My observations is that BSNL gives a damn to what its customers are facing or else they wouldn't have kept such an UN-TRAINED ill-mannered staff for attending to subscriber's complaints. I know I have been getting around 3 MBPS. speed on my laptop till last month when my 3G sim was ending towards the validity then I renewed the validity for another year by paying Rs. 280 (approx.) and since then I am getting 30 - 40 kbps. speed while browsing. Kindly if this complaint can be raised to the appropriate authorities it would be of great help. MY CELL NO. IS [protected] and I am residing in Kanpur (up east zone).

Please HELP.
ROY THOMAS

Hi,

I live in Perumbakkam and went with BSNL for Landline and Broadband connection. The phone and internet works only two days before failing. After lodging complaints and circling around BSNL exchange pleading BSNL people, the service will be restored. This process takes 1 week time and again after two days, it will fail.

I am tired of lodging complaints, sending mails to DGMs, AGMs and visiting BSNL exchange twice a week. Every month I pay heavy bill but use the service only for around 7 days in a month.

Not sure what is the issue with BSNL and why no one takes any action to correct such re-occuring problems.

There is a serious problem with service in this area. I have lived in other areas like Anna nagar and Adayar where the service gets restored within a day and it won't fail every two days.

Appreciate if BSNL officials take a look at these upcoming areas which are in IT corridor and IT guys only live on Internet.

i got a phone call that he is from bsnl. please login to bsnl.indiagames.com to utilize bsnl free games offer and wasted my time upto 1/2 an hour by giving instructions to play that and enter your details, click here and click there. finally i felt that it is fake person i put off the phone. but number of times he is making call and irritating. so please do something to avoid these kind of sites.

Currently I am using "BBG250" plan. When I request to change my plan to "BBG Combo 1111", the T.T. of the District Broadband Section of BSNL says that you should pay Rs.11,110/- for the plan changed. In that time I already cleared my Bill and a Xerox Copy of the Bill also enclosed in the request peper. This is strange to me. I don't know what is the reason of this. Please Help me.

I buy the 3G data card from BSNL Head office Sec-17 Chandigarh. Now it is not working. I buy in September 2010. It is not working from March 2011. I went to the Head office number of times, but there is single answer that is we have no 3G data card call us and then come. Even they are not trying to repair it. What should i do. My contact number is [protected]

My telephone number is[protected]. I want to deactivate my account with BSNL Games on Demand. I m being charged extra money in-spite of me not using it. The servicedesk and the toll free number was useless.Kindly deactivate my account shortly.

I am using post paid mobile of BSNL. On 12.05.11 I subscribed the Pocket Dictionary Service. The service provider must have deducted monthly charges. However, the service was discontinued from next day. I am making all out efforts to contact the customer care, but all in vain.
Thank you.

.Deo Das Roy
Cell no. [protected]

My Landline Phone[protected] and Broadband not working for past ten days, I register the complaint in Ambattur Telephone Exchange and also online also, but so far no action taken by the Telephone People. Kindly do the needful...

I want to deactivate the bsnl jokesh services 55678 jokes message 55678 which got automatically activated.Customer /BSNL support services is very poor & unable to resolve the problem.For jokesh sice, since last 2months I had called sevaral times the information given by.
Complaint no. E22up[protected].05-2011. & E19up[protected] before times. no action my complaint. please take hardly action.

Hi,

I had booked a new telephone connection on 18 May'11 in the name of Mr.John Shulman Gordon with the BSNL office which is within the compuond of the Telephone exchange in Secunderabad adjacent to the General post Office.
The address on which the new telephone is booked is Plot no 9, P & T Colony, behind Apollo Hospital Vikrampuri, Kharkana, Secunderabad - 500 009. The new telephone alloted is 27816565.

I had been to the BSNL JTO's office which is situated near Saibaba Temple Ishaq colony near picket school to find out about the installation of the new telephone line. I was told that the concerned lineman was on leave and he will do the installation once he is back to work. There is no information about the date on which the concerned lineman we be back after his leave.

Please do the needful to get the new telephone line installed.

Regards
S.V.G.K.Kishore
mobile [protected].

i got some calls from the no [protected](BSNL UP East) to my no [protected](Aircel mumbai).
i dont know the called person and he threated me on call 3 to 4 time.and i block his no on my mob then he
send me 2 messages full of abuses.i m afraid.
so do the need full.

regards
gaurav pathak
+91-[protected]

I had made a recharge of Rs110/- through your site for my mobile no:[protected](BSNL),through my ATM cum DEBIT card ,the amount had been deducted from my card but the balance is not received on my phone.So kindly help me to sort out this problem.


Order Number: 2525081 Order Received: May 19, 2011

Total Amount : INR (Indian Rupees) 110.00
State Bank of India Debit Card Holder : nirbhay kumar singh
Billing Address : (As entered by the Customer)
11a/22,old rajinder nagar,new delhi
New Delhi New Delhi
110060 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@rocketmail.com
Customer's IP Address : 180.215.235.4

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None


CONTACT NO:[protected]

DEAR SIR,
I HAVE APPLIED FOR THE MNP FROM BSNL TO TATA DOCOMO ON DATE 13/5/2011 BUT WHEN I INQUIRED ABOUT IT IN DOCOMO ON 21/MAY THEN THEY SAID IT HAS BEEN REJECTED BY BSNL THEN I CONTACT BSNL THEN THEY PUT ME ON HOLD AND DISCONNECT MY PHONE AND JUST SAY ANY REASON AND I AGREED AND DEACTIVATED IT BUT TILL DATE I HAVE NOT BEEN TRANFERED TO DOCOMO PLEASE HELP MY UPC CODE IS BG477483 AND MOBILE NO.[protected] AND MY REQUST NUMBER OF JOINING DOCOMO IS 2515345 PLSE DO AS SOON AS POSSIBLE I AM WWAITING FOR POSITIVE REPLY
THANKING YOU,
SANJAY BHAGDEV

Dear sir

My landline no 26340567 is faulty for past 2 months i talked to AE and DE but there is no response from them

regards
D.Jayakumar
[protected]@gmail.com
[protected]

SIR MERA PUK COAD KA SMS NAHI KAR RAHE TO SIR PLZ AAP KUCH KIJIYE.

RESPECTED SIR,
My telephone connection have certain problems, the phone is dead and broadband connection keeps breaking.
I registered a complaint with the customer care and local telephone exchange but they are not turning up to assist me,
so i humbly request you to look into the problem.
yours faithfully,
Vanaja Chandran.

Some service provider is deducting Rs 5/month from my cellone a/c and sedning me some useless SMSs. The no. of service provider is[protected] and has no name. Every month it send a SMS for thanking me for renewal of the said service and deducts RS.5, for the service which I never subscribed. I want to immeditely stop this nuisance. Kindly help. Vinod Pande.
[protected]

Dear Sir,

I have been using BSNL broadband for the past 3 years. .Till now i was happy with the billing of BSNL. But in last month ( April -2011 ) i saw that an additional amount of Rs.149/- has been charged against MoD(Music on Demand).
Once phone call received from Hungama and my son give a my mail ID . Also i have saw mail from hungama but i have never login on this .
When enquired at exchange, they said its from bsnl.hungama.com . I am tottaly surprised that BSNL office not aware of this service ,accounts officer give me a number and from his table i have requeist to hungama customer care for deactivate my services . I asked for any key number for cancellation but he denied and they have not such facilities.

I really dont know why i am suppose to pay for something which i havent subscribed.

It would be really appreciated if you can take an action on this , as i feel it really humialing (as Rs 149 makes bigger amt). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama OR BSNL, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks & regards,
manoj patel

EVDO data card purchased on 03/08/2010 ,number allotted[protected].Till activation I have never received any bill for using the service.I always applied for duplicate bill for payment.No satisfactory reply given by the official attending the matter.I have land line phone also having number[protected] for which getting regular bill,means no address problem.Why I am not getting bill for EVDO, is my problem.
With regards,
Arvind Mehta