Bharat Sanchar Nigam [BSNL] Complaints & Reviews

[protected] [ REMINDER ]

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE] *

ONCE AGAIN BSNL STARTED SENDING ERRONEOUS BILL AND HARRASING OLD AGED DISABLED PERSON WHO CANNOT MOVE TO PURSUE

CGM , Kolkata Telephones, GM / BB /BSNL
Copy to CMD for initial information,

Priyo Mahodaya,

Kind attention is invited to my letter dated[protected] placed below. Except arranging refund of Rs. 14.22 (what about S.T.) erroneously billed / had to be paid, no positive action has been taken by you so far referred to you. It is observed that making erroneous bill & compelling customer to pay it has become a regular practice of BSNL. For the instant case an old aged disabled person who can’t move had to suffer time & again. Further it is observed that your department did not even bother to go through the past settlement letters mentioned at letter dated.[protected]. More letters, etc will be referred as and when necessary. As regards para 1 of letter dated[protected] you are requested to offer your views at the earliest.

An immediate action is solicited. Namaskaram,

Chinmay Kar 24th May '2011

**********************************************************

A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
Wednesday, 11 May, 2011 9:44 AM
From:
"Chinmay Kar" <[protected]@yahoo.co.in>
View contact details
To:
[protected]@bsnl.co.in


Disabler's Desk - I am a Retd. Sr. Citizen (67yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons
***************************************************************

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

CGM , Kolkata Telephones, GM / BB /BSNL
Copy to CMD for initial information,

Priyo Mahodaya,
Sub: A case of Sr.Citizen, Disabled unable to move- lying with BSNL
Ref: My e-mails dated[protected],[protected],[protected],[protected],
[protected],[protected],[protected],[protected],[protected],
[protected],[protected],[protected],[protected] & GM/BB’S mail
dated. [protected]

As regards item (A) of letter dated[protected] kindly send your views at the earliest so that in case of necessity the issue may be discussed with Nodal Ministry for aged persons, PM, SJE in connection with aged disabled who cannot move out side for what so ever reasons. Incidentally my earlier mail dated[protected] and follow up may be connected.

As regards item (B):- I have received a letter from CAO-TR-ALP bearing No. CAO TR / Email /[protected] dated.[protected] while I was out of HQ. It appears from the letter that either CAO ignored the aspect mentioned regarding disposal of the disputed issue by BSNL Hd. Office in 2009 or avoided issue through a normal reply. Probably CAO is not aware that two of his Senior Accounts Officers had to attend my residence for a detail discussion at the directive of CGM. As such situation stands same / objections sustained as informed vide letter dated[protected]. To enable to pick up loose threads of earlier settlement, only few correspondences made between the parties are mentioned for ready reference and a large number of refund adjustments bills may be connected. My mails to CGM/CMD - CMD/CGM 20.03.09, CMD/CGM 23.03.09, CMD/CGM 30.03.09, CMD 12.04.09, CMD 13.06.09, CMD/CGM 24.06.09, CGM 08.07.09, 06.08.09, CGM 17.07.09, CMD/CGM 06.08.09, CMD/TRAI 29.09.09, CMD/CGM 20.10.09. CMD/CGM’S MAIL DATED 01.07.09, 05.08.09, 28.09.09, [Available on different web sites]
Namaskaram,

Chinmay Kar 11th May '2011
[Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
[protected]@yahoo.co.in
[protected]@hotmail.com
Visit respective Web site for more details:
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India.
A/III, Mala Apptt , 57, B.P.Road, Paschimputiary, Kolkata-700041 [ India ] {Ty.residence on medical consideration} ïƒ For all correspondences please use this address
[ Paschinmara, Bongaon, North 24 Parganas, West Bengal , India . {Permanent Residence)

Glitter Graphics



--- On Mon, 2/5/11, Chinmay Kar <[protected]@yahoo.co.in> wrote:

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: Fw: A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
To: [protected]@bsnl.co.in, [protected]@bsnl.co.in
Cc: "CMD/BSNL" <[protected]@bsnl.co.in>
Date: Monday, 2 May, 2011, 3:08 PM


[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

CGM , Kolkata Telephones, GM / BB /BSNL
Copy to CMD for initial information,

Priyo Mahodaya,

Kind attention is invited to my letter dated[protected] & 25.04.2011

I am out of my head qtr. and as such this is an interim letter for your information.

It is to place on record that the discrepancies have been brought to the notice of addressee since their office settled past cases some two years back.

It transpires from a communication received from concerned AO (he has not been addressed) that they have not gone through the earlier settlement made by CGM and just replied casually. Thus issue remains unsettled and I am required to pay bills “Under Protest” In this connection it is further to place on record that all future reimbursement of erroneous bill will be charged interest @ prevailing bank rate in pursuance with Interest Act’1980 since BSNL is in a habit of drawing erroneous bills as pointed out vide letter dated.25.04.2011

In case earlier settlement papers are not available with BSNL kindly let me know by return that “we (BSNL) have lost the earlier documents” I send you papers for ready appreciation and necessary actions.

Hope you have realized the position and take suitable steps so that this disabled is not harassed any more. Thanking you,
Namaskaram,

Chinmay Kar 2nd May '2011

Glitter Graphics



--- On Mon, 25/4/11, Chinmay Kar <[protected]@yahoo.co.in> wrote:

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: Fw: A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
To: "Dr.S.K. Chakravarty" <[protected]@bsnl.co.in>, [protected]@bsnl.co.in
Date: Monday, 25 April, 2011, 9:17 PM

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

CGM , Kolkata Telephones

Kind attention is invited to my letter dated[protected]

1. This is to inform that Tel. Bill for April’2011, Bill dated[protected] drawn again erroneously as visible at www.calcuttatelephones.com is yet to be received[protected], 20.00hrs). I will be away from my HQ and will be carried to my home town to exercise my democratic right of casting vote to be held on[protected] & as such may not be available[protected]. This aspect may kindly be kept in view so that this disabled is not put in trouble..

2. Received a letter from AOTR / ALP-III, Calcutta Telephones, Alipore assuring me that an amount of Rs.14.22 erroneously charged towards late fee is being reimbursed through next bill. Thus BSNL made mistakes for the fourth time and had to rectify their own mistakes subsequently. This is not a good scenario / image for a commercial organization like BSNL.

3. As regards item A & B (Except Rs.14.22 mentioned above) suitable remedial actions as requested are yet to be taken.

Hope you will look in all the 3 items mentioned above and oblige.

Chinmay Kar[protected]



--- On Mon, 11/4/11, Chinmay Kar <[protected]@yahoo.co.in> wrote:

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
To: [protected]@bsnl.co.in
Date: Monday, 11 April, 2011, 9:55 AM

I am a Retd. Sr. Citizen (67yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons
[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

Sri. A. K. GARG CGM , Kolkata Telephones

Priya Mahoday,


(A) Sub: Under compelled circumstance – request made by an
Old aged Disabler vide e-mail dated 9th Feb’2011
Multi Play system for BB Tel. No.[protected]ID No.[protected]
Ref: Letters dated[protected],[protected],[protected] & 26.02.2011

(B) Sub: Telephone Bill from Calcutta Telephones for November, 2010 of 24026000

Ref: Letter dated 17.11.2010, 02.01.2011, 17.03.2011, 04.04.2011 & GM / BB’ mail dated 23.03.11

Sorry, that I had to write again. Kindly refer my letter dated 04.04.2011 in ref to your mail dated 23.03.2011.

No response received so far with regard to item (A) referred to at above.

As regards item (B) I & II it is to state that Rs. 14.22 erroneously charged & paid vide Jan’11 bill towards late fee is yet to be refunded. Jan’11 bill also paid through cheque & in case not received by BSNl, please let me know so that I can refer the matter to concerned Bank & Police authority. Confirmation by Banker’s statement received.
With regard to ‘Fixed charges’ of Rs. 120/- it is to state that payment was made under “Objection”. It is to inform that Web bill shows that the fixed charges of Rs.120 [- is again included in bill for April’11. & no cognizance has been given to you mail dated 23.03.2011.

Incidentally it is to mention that a settlement was made by you ii 2009 when a fixed amount of Rs.662/- (fixed payable amount for HP=UL750) is required to be paid, a life time modem is free for me etc. Since then there has been no change in billing & status. The issue was settled at the intervention of CMD / BSNL by CGM / Kolkata. It is now apprehended that one fine morning some down stream official of BSNL may raise a question how this can be done by CGM i.e any subsequent differential treatment tantamount to challenging authority of CGM.. However sine the issue is with in the knowledge of CMD, a copy of this will be endst. to CMD after a week for initial information in reference to CMD’s letter dated.10.03.2009. Namaskaram.

Chinmoy Kar 71th April '2011
[Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
[protected]@yahoo.co.in
[protected]@hotmail.com
Visit concerned Web site for more details:
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, ADR, Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India.
A/III, Mala Apptt , 57, B.P.Road, Paschimputiary, Kolkata-700041 [ India ] {Ty.residence on medical consideration & OFFICIAL COMMUNICATION ADDRESS}

I would like to port by mobile no from bsnl to airtel but bsnl subscriber is creating problem in portibility process. My latest upc no is be482857 dated 25.05.2011 which again rejected by bsnl subscriber. This was my 6th atempt from march 27 to till date.
Yesterday (24.05.2011) I deposited my mobile bill while my no is attached with my brother's mobile under bsnl plan ek duje ke liye and my brother is not closing his account (mobile no).
It is verious serious matter it is denial of goverment ruling.
Please take it seriously.

yesterday bsnl Represntative contact us and aware with my problem and told me that I will call you back after discussion with my seneiors.
But still I am waiting for call ..........................

I have a telephone connection with broadband service attached to this number provided by BSNL The tel no is[protected]. Since 5th May telephone and broadband was dead. On 18th May again I complained. The phone worked for a day and was again dead Only net was working. Till date every time I complain I get new complain no, Bust the phone has not been working. BSNL charges for full month but half time we do not get service. My latest complain no on 26th May 2011 is F 4975.

Kindly look in to the matter

S B patil

My complaint No. is E25UP1009650 and I was assured of being attended to my complaint in 24 - 48 hrs. but its over a week time and still my complaint is not attended and when finally today I called BSNL CALL CENTRE and told them that I am getting speed of 30- 40 KBPS. on my laptop using my BSNL 3G sim and the customer support says that this is the best speed you can get on 3G. My observations is that BSNL gives a damn to what its customers are facing or else they wouldn't have kept such an UN-TRAINED ill-mannered staff for attending to subscriber's complaints. I know I have been getting around 3 MBPS. speed on my laptop till last month when my 3G sim was ending towards the validity then I renewed the validity for another year by paying Rs. 280 (approx.) and since then I am getting 30 - 40 kbps. speed while browsing. Kindly if this complaint can be raised to the appropriate authorities it would be of great help. MY CELL NO. IS [protected] and I am residing in Kanpur (up east zone).

Please HELP.
ROY THOMAS

Hi,

I live in Perumbakkam and went with BSNL for Landline and Broadband connection. The phone and internet works only two days before failing. After lodging complaints and circling around BSNL exchange pleading BSNL people, the service will be restored. This process takes 1 week time and again after two days, it will fail.

I am tired of lodging complaints, sending mails to DGMs, AGMs and visiting BSNL exchange twice a week. Every month I pay heavy bill but use the service only for around 7 days in a month.

Not sure what is the issue with BSNL and why no one takes any action to correct such re-occuring problems.

There is a serious problem with service in this area. I have lived in other areas like Anna nagar and Adayar where the service gets restored within a day and it won't fail every two days.

Appreciate if BSNL officials take a look at these upcoming areas which are in IT corridor and IT guys only live on Internet.

i got a phone call that he is from bsnl. please login to bsnl.indiagames.com to utilize bsnl free games offer and wasted my time upto 1/2 an hour by giving instructions to play that and enter your details, click here and click there. finally i felt that it is fake person i put off the phone. but number of times he is making call and irritating. so please do something to avoid these kind of sites.

Currently I am using "BBG250" plan. When I request to change my plan to "BBG Combo 1111", the T.T. of the District Broadband Section of BSNL says that you should pay Rs.11,110/- for the plan changed. In that time I already cleared my Bill and a Xerox Copy of the Bill also enclosed in the request peper. This is strange to me. I don't know what is the reason of this. Please Help me.

I buy the 3G data card from BSNL Head office Sec-17 Chandigarh. Now it is not working. I buy in September 2010. It is not working from March 2011. I went to the Head office number of times, but there is single answer that is we have no 3G data card call us and then come. Even they are not trying to repair it. What should i do. My contact number is [protected]

My telephone number is[protected]. I want to deactivate my account with BSNL Games on Demand. I m being charged extra money in-spite of me not using it. The servicedesk and the toll free number was useless.Kindly deactivate my account shortly.

I am using post paid mobile of BSNL. On 12.05.11 I subscribed the Pocket Dictionary Service. The service provider must have deducted monthly charges. However, the service was discontinued from next day. I am making all out efforts to contact the customer care, but all in vain.
Thank you.

.Deo Das Roy
Cell no. [protected]

My Landline Phone[protected] and Broadband not working for past ten days, I register the complaint in Ambattur Telephone Exchange and also online also, but so far no action taken by the Telephone People. Kindly do the needful...

I want to deactivate the bsnl jokesh services 55678 jokes message 55678 which got automatically activated.Customer /BSNL support services is very poor & unable to resolve the problem.For jokesh sice, since last 2months I had called sevaral times the information given by.
Complaint no. E22up[protected].05-2011. & E19up[protected] before times. no action my complaint. please take hardly action.

Hi,

I had booked a new telephone connection on 18 May'11 in the name of Mr.John Shulman Gordon with the BSNL office which is within the compuond of the Telephone exchange in Secunderabad adjacent to the General post Office.
The address on which the new telephone is booked is Plot no 9, P & T Colony, behind Apollo Hospital Vikrampuri, Kharkana, Secunderabad - 500 009. The new telephone alloted is 27816565.

I had been to the BSNL JTO's office which is situated near Saibaba Temple Ishaq colony near picket school to find out about the installation of the new telephone line. I was told that the concerned lineman was on leave and he will do the installation once he is back to work. There is no information about the date on which the concerned lineman we be back after his leave.

Please do the needful to get the new telephone line installed.

Regards
S.V.G.K.Kishore
mobile [protected].

i got some calls from the no [protected](BSNL UP East) to my no [protected](Aircel mumbai).
i dont know the called person and he threated me on call 3 to 4 time.and i block his no on my mob then he
send me 2 messages full of abuses.i m afraid.
so do the need full.

regards
gaurav pathak
+91-[protected]

I had made a recharge of Rs110/- through your site for my mobile no:[protected](BSNL),through my ATM cum DEBIT card ,the amount had been deducted from my card but the balance is not received on my phone.So kindly help me to sort out this problem.


Order Number: 2525081 Order Received: May 19, 2011

Total Amount : INR (Indian Rupees) 110.00
State Bank of India Debit Card Holder : nirbhay kumar singh
Billing Address : (As entered by the Customer)
11a/22,old rajinder nagar,new delhi
New Delhi New Delhi
110060 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@rocketmail.com
Customer's IP Address : 180.215.235.4

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None


CONTACT NO:[protected]

DEAR SIR,
I HAVE APPLIED FOR THE MNP FROM BSNL TO TATA DOCOMO ON DATE 13/5/2011 BUT WHEN I INQUIRED ABOUT IT IN DOCOMO ON 21/MAY THEN THEY SAID IT HAS BEEN REJECTED BY BSNL THEN I CONTACT BSNL THEN THEY PUT ME ON HOLD AND DISCONNECT MY PHONE AND JUST SAY ANY REASON AND I AGREED AND DEACTIVATED IT BUT TILL DATE I HAVE NOT BEEN TRANFERED TO DOCOMO PLEASE HELP MY UPC CODE IS BG477483 AND MOBILE NO.[protected] AND MY REQUST NUMBER OF JOINING DOCOMO IS 2515345 PLSE DO AS SOON AS POSSIBLE I AM WWAITING FOR POSITIVE REPLY
THANKING YOU,
SANJAY BHAGDEV

Dear sir

My landline no 26340567 is faulty for past 2 months i talked to AE and DE but there is no response from them

regards
D.Jayakumar
[protected]@gmail.com
[protected]

SIR MERA PUK COAD KA SMS NAHI KAR RAHE TO SIR PLZ AAP KUCH KIJIYE.

RESPECTED SIR,
My telephone connection have certain problems, the phone is dead and broadband connection keeps breaking.
I registered a complaint with the customer care and local telephone exchange but they are not turning up to assist me,
so i humbly request you to look into the problem.
yours faithfully,
Vanaja Chandran.

Some service provider is deducting Rs 5/month from my cellone a/c and sedning me some useless SMSs. The no. of service provider is[protected] and has no name. Every month it send a SMS for thanking me for renewal of the said service and deducts RS.5, for the service which I never subscribed. I want to immeditely stop this nuisance. Kindly help. Vinod Pande.
[protected]