Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

I have been using BSNL broadband for the past 3 years. .Till now i was happy with the billing of BSNL. But in last month ( April -2011 ) i saw that an additional amount of Rs.149/- has been charged against MoD(Music on Demand).
Once phone call received from Hungama and my son give a my mail ID . Also i have saw mail from hungama but i have never login on this .
When enquired at exchange, they said its from bsnl.hungama.com . I am tottaly surprised that BSNL office not aware of this service ,accounts officer give me a number and from his table i have requeist to hungama customer care for deactivate my services . I asked for any key number for cancellation but he denied and they have not such facilities.

I really dont know why i am suppose to pay for something which i havent subscribed.

It would be really appreciated if you can take an action on this , as i feel it really humialing (as Rs 149 makes bigger amt). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama OR BSNL, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks & regards,
manoj patel

EVDO data card purchased on 03/08/2010 ,number allotted[protected].Till activation I have never received any bill for using the service.I always applied for duplicate bill for payment.No satisfactory reply given by the official attending the matter.I have land line phone also having number[protected] for which getting regular bill,means no address problem.Why I am not getting bill for EVDO, is my problem.
With regards,
Arvind Mehta

I had sent sms to activate DND service on 31st march. I was told it will be activited after 45 days. But after 45 days also I am getting same commercial messages. I complained to bsnl help center . complain no E18as30589. But no respond. I am getting sms from LM-DEalSNu,BV-55666,BV-59595,ETC Please take necessary steps. My mobile no is [protected] [pre paid]

Sir,

I have de Activated BSNL Game on demand subscription in the month of March. 2011. But still i am receiving a amount of Rs. 200.00 in monthly bill regulerly by the BSNL while i am not using it.

My Land Line No. is [protected].

Please lookup this matter soon and do the needful.

Thanks,

Rajesh Sahay
Ranchi

old phone number[protected]
old consumer id[protected]

Dear sir,

I have requested for a transfer on 7th May 2011. Its is not yet shifted to my new address.

I use broadband ona regular basis.

new address: 211/2A, 10th D cross, Sanjeevappa layout. Nagavarapallya. CV Raman Nagar.

I had registered 3 compliants from bsnk site.

complaints no:[protected]
complaint no: KRK/CO/2011/2413

Please look into the issue.

Thanks & Regards,
Hari

My mobile number is [protected], I am using farmers postpaid plan . There is lot of network problem in BSNL network. So many times call gets dropped. I am also facing problem like conjestion, most of the time whenever somebody tries to call me then he/she gets error "call cannot be completed OR Aap jis BSNL grahak se sampark karna chahte hai unse abhi sampark nahin ho sakta" even when there are full signal bars are showing on my phone display. I also changed so many handsets thinking that may be it is the problem of handset.
I hope you will give some attention towards this & some improvements will be done.

Sir, I need the call details of number [protected] from 1-1-2010 to[protected] & from[protected] to[protected]. Please provide me the same.

Thank you.

i am having this prepaid numbers..[protected] & [protected]..n complaint is that wenever i do recharge in my mobile,immediatly all the amount is deducted..i havent activated any scheme or plan or any other service..i tried complaining in 24365..i get no response from there..and no other complaint office is there in the city n not even in the state..i am fadeup of this..please solve my problem as early as possible..or do make call in my numbers given above..and i[censored]you are not able to solve this problem then i have to go in "trai"...

Dear sir,

I recharge my bsnl number [protected] instead of [protected] through net banking from TD-PAYTM web site. so please 110Rs cut off from this mobile number [protected]

Despite repeated requests by me not to send messages and deduct money thereby against bsnl prepaid mobile [protected], they have not stopped this unwanted practice. I have warned on 19/5/2011 through sms to take legal steps. Still they are sending it to my irritation and causing monetary loss.They ask me to type UNSUB and send it to 52906. I did it on a number of occasions . They charge @ Rs2/-and don't stop it. This is a trap. i lose money . Please stop it forthwith or face legal action.Refund what you have deducted illegally.

Dear Sir,

My land line (no.[protected] not working properly since last one month. I have not get any proper response from my nearest exchange (Pandappily) after repeated complaints too. one or two times some guys visited the sight, but no action has been taken still. I have paid the rent in advance but the phone remains as not usefull. Kindly solve the issue or disconnect the connection if BSNL not able to solve such small issues and get my rental money back.

vijikuriakose

I have been using BSNL 3g data card for 6 months with the initially opted plan o[censored]nlimited usage for Rs. 1359/- per month excluding service tax. Recently they have changed the tariff plans 1 or 2 months back limiting data usage to 15 gb (anytime) for my plan. The billing is as said above till last month, whereas this month i got a bill for an amount Rs. 24,550/- which is impossible because my data usage is not more than 8 gb (according to my download history and log statistics in data card).
What action can be taken and how to proceed in this issue as i cannot pay this much. Anyway i have decided to get disconnected this today only.

i have a BSNL Prepaid no. [protected]
on 17th April 11 evening suddenly Rs. 5 deducted from my account.
and then a msg came from[protected]
and msg was:-" Thanks for using our service.To know more please click @ Rs8 http://wap.handygo.com/bsnlw/dfever ".
i didn't understand why BSNL charge to me without using any service
at that time i was not using my mobile that was on stand by.
also give me bsnl email id for complaining
i have tried lots of time to bsnl customer care but didn't get any reply.

NON ACCEPTING APPLICATION OF bsnl krishi card plan AT BSNL OFFICE AT AKOT DIST AKOLA

Hello, My name is Bhadrasinh Gohil. I have taken Bsnl Prepaid Sim card on 04 May 2011. On the 06 May 2011 i have requested BSNL customer Care to activate one service/ scheme i.e. selected two numbers on which i can do call for 20 Paisa per minute. The customer care executive told me that this service will be activated on within 7 Days.

On 13 May 2011, while i chek with BSNL, the same has not been activated. They told i will take another two days for activation.

On 19 May i again rechek with BSNL, and on that day also i have received same reply, it will take another 1 or two days.

Today on 20 May 2011 while i cross check with bsnl they have given the same reply.

No one from BSNL is sure that when the same will be activated.

Pl help me.

Regards

BJ GOHIL..

Archana Medical & Gen. Stores
218/1 Adarsha Nagar,
Juna Kumbhari Naka,
Solapur.
Maharashtra. 413006
Phone[protected]
Contact No. +91-[protected]

My phone connection number is[protected]. I have submited my complaint through other landline 198 on 16/5/2011 and second complaint 19/5/2011 ,my complaint ID [protected] till there is no response from BSNL, Solapur regarding complaint.
Take action as early as possible.
Thanking You with Regards.

Respected Sir,

On my mobile no.[protected] GPRS conectivity is stopped by bsnl service provider since last fifteen days without any reason. I had contact five times to coustmer care for same problem, but there is no any action taken from there side, they all had told me that my problem wos solved with in day but unfortunetly my problem is unsolved even after fifiteen days and monthly rental is going on.. last time I had talk with coustcare supervisior he has promised me for solve my problem with in 12 hrs..but it is still unsolved.Now what I have to do ?













,

TELEPHONE NUMBER[protected] THIS NUMBER & THE BROAD BAND CONNECTION IS NOT WORKING SINCE[protected].THE COMPLAINT WAS LODGED AT THE TELEPHONE EXCHANGE SEVERAL TIMES,THE SAME COMPLAINT WAS REPEATED FROM KUWAIT BY ME,IBRAHIMKUTTY ,THE CONSUMER IN-WHOSE NAME THE NUMBER IS WORKING.A COMPLAINT WAS REGISTERED FROM KUWAIT ON[protected] ,REF NO:[protected] & ANOTHER COMPLAINT WAS REGISTERED ON[protected] REF NO:[protected].

WITH ALL THESE COMPLAINTS MADE, AS ON DATE ,NO ACTION IS TAKEN BY THE DEPARTMENT TO MAKE THE NUMBER WORK SATISFACTORILY ,

MY FAMILY BEING ALONE AT HOME WE FIND IT VERY ALARMING FROM SECURITY POINT TO LIVE WITHOUT THE TELEPHONE .

I REQUEST THE AUTHORITIES TO ACT QUICKLY WITHOUT FURTHER DELAY FOR RECTIFYING THE FAULT.

I EXPECT A REPLY FOR MY COMPLAINT .MY E-MAIL ADDRESS IS [protected]@gmail.com

with thanks & regard,

K.P.IBRAHIMKUTTY (FROM KUWAIT)

RECTIFICATION OF BROAD BAND -PLAN (C.G.M.CASE) OF SHIRSENDU SARKAR STATED BY
AOTR/KSH/SSA/WBTC BSNL IN THE TAILING MAIL BUT NOTHING HAPPEN SINCE LAST 3
MONTHS.
>
>
> Respected Sir,
>
> I am utterly shocked & disappointed to face the negligence & indifferent
attitude of concerned BSNL circle level officials in spite of the matter even
brought into the notice of CGM WBTC BSNL & also forwarded by him to concerned
dept.
>
> I do not wish to disclose much but since Dec 2010 due to mistake done by
BSNL billing dept. I have been suffering and quite a few mails & sms has been
sent to them but the grievance still in exists very much. As an evidence of my
statement please be kind enough to go through AOTR KSH/SSA/WBTC BSNL mail trail
where he also reflected the similar statement that in spite of three successive
months it brought into the notice by him to DATA Center or Higher Officials of
Data Center nothing happened till date. He also urged to resolve the long
pending grievance & moreover he mentioned it as CGM CASE.
>
> Henceforth, my earnest request in deep sense to note the issue with high
priority & take corrective measures against the concerned authority.
>
> With kind regards,
>
> Shirsendu Sarkar ([protected])
> NEW GOPALPUR PO-PRITINAGAR,
> PAYRADANGA, DIST-NADIA, WEST BENGAL 741247
> Billing Account Number : [protected]
> Unique ID /Customer ID: [protected]
>
>
>
>[protected] Forwarded message[protected]
> From: <[protected]@bsnl.co.in>
> Date: Tue, May 10, 2011 at 10:31 PM
> Subject: RECTIFICATION OF BROAD BAND -PLAN (C.G.M.CASE) OF SHIRSENDU SARKAR
> To: [protected]@gmail.com, [protected]@bsnl.co.in, caoitwb.[protected]@gmail.com,
[protected]@gmail.com, [protected]@bsnl.co.in
> Cc: [protected]@bsnl.co.in, [protected]@yahoo.co.in, [protected]@yahoo.co.in,
[protected]@yahoo.co.in
>
>
> Sir,
>
> Detail regarding of SHIRSENDU SARKAR are as below,
>
> RECTIFICATION OF BROAD BAND -PLAN (C.G.M.CASE)
>
> CUSTOMER ID-[protected],ACCOUNT
NEMBER=[protected],PHONE-NO=[protected],SUBS_NAME=SHIRSENDU SARKAR
>
> THARE IS TWO BB-PLAN AT CRM
>
> 1) HOME UNLIMITED 750 PLUS COMBO MONTHLY (ACTUAL)
> 2) FIXED ANNUAL Unlimited 900 PLUS(WRONG)
>
> PLEASE RECTIFY THE BB-PLAN HOME UNLIMITED 750 PLUS COMBO MONTHLY FOR PROPER
BILLING
> Detail of action taken from SSA/Circle for settlement of the above mentioned
case
>
> 1. 1st SM ticket raised on 09/03/11 at 14:17:43 Hrs Vise SM Ticket No.
SD43566 after issue of 1st
> CDR bill of the subscriber and report on feed back of SM Ticket received from
DC Kolkata are as below
>
> ServiceCenter Operator: B[protected]
> SCenter_cc: MANASCHANDA
>
> Interaction Ticket SD43566 is in Status Resolved.
>
>
> Interaction ID: SD43566
> Interaction Status: Resolved
>
> Resolution: ITPC billing 16/3/11
>
> Only one BB Plan attached in the system : BB - Home
> Unlimited 750
> PLUS-Combo.
>
> Regarding the resolve status as above it was also confirmed with DC before
issue of 2nd bill
>
> 2. SD Ticket was also raised from IT Cell WBTC and taken up with DC
Kolkata for proper rectification after issue of 2nd CDR bill of the subscriber
but actual correction was not taken place
>
> 3. Again SM Ticket was raised on 02/05/11 at 14:55:28 Hrs SM Ticket No.
SD50513 before issue of 3rd CDR Bill with intimation to DE/DC Kolkata and
report of feed back of SM Ticket received from DC Kolkata are as below
>
> ServiceCenter Operator: B[protected]
> SCenter_cc: MANASCHANDA
>
> Interaction Ticket SD50513 is in Status Resolved.
>
> Interaction ID: SD50513
> Interaction Status: Resolved
>
> Resolution: CRM: FIXED ANNUAL Unlimited 900 PLUS: it is a component,
> now its value
> changed to HOME UNLIMITED 750 PLUS COMBO,
> There is nothing to wrong with this.
>
> The subscriber had mail several times to all concern including GM/KSH SSA,
DGM(F) WBTC and also to DGM(F) DC for rectification of the case, it was
personally taken with DGM(F) DC with all detail before issue of 3rd bill and
was on contact with DC daily even several times in a day for settlement of the
above, but the problem has not solved at the 3rd bill also.
> So kindly necessary if any action may please be taken from all end for
settlement of the above.
>
> With regards.
>
> --
> MANAS CHANDA
> AO TR/KSK SSA
> W.B. TEL. CIRCLE

hai,

I have been charged for Rs.1 daily at 3.00 AM and the message comes as ''Ur request for CRBT subscription renewal is successfull''.I tried to call Customer Care Executive lot of times but this damn BSNL call center but i didnt found any executive free to talk even at 12.00AM also.I think there is no customer care service for the BSNL.

I have been losing Rs.30 every month without any benifit to me.

Pls make me free from this issue.

Thanks...