Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,
After complain to customer service on 25/03/2011, I did not get my money back Rs50/- so far. This was deducted from a/c balance without my knowledge in two month i.e. 25/03/2011 and 24/03/2011 respectively. Firstly I saw one message from service reply when I put on my mobile on 25/03/2011. The message was "your last call cost is Rs.25/- for activation for WORD BSNL POWER. Your a/c balance is ... And got a sms from 51234025 that "WORD BSNL POWER Alerts is active.Rs.25 per month.Dial *456*89#, if you wish to dct @"
Immediately I called customer care and got a case no C25WB354807 dated 25/03/2011.
I said without my concern how you deducted Rs.25/- from my a/c. It should be credited as early as possible. I didn't activate any service. Customer service forwarded the above case no.

After few days i.e on 23/04/2011 again I call customer care for the above case and ask when I will get my Rs.25/- but they said it is already noted but we can’t say when it can solve.
The very next day again I got same message from service reply after putting my mobil on
24/04/2011 "your last call cost is Rs.25/- for activation for WORD BSNL POWER. you’re a/c balance is ...” And another same sms came from 51234025 that "WORD BSNL POWER Alerts is active.Rs.25 per month.Dial *456*89#, if you wish to dct @" . So I was surprised from BSNL Service.

Same day I call customer care that yesterday I complain and today again you deducted another Rs.25/- for the same why?

I told them if you can not solve I have to complain Consumer Forum and discontinue my family’s all BSNL numbers.

On 27/04/2011 I call customer care and ask about my cases. When I will get my money back? They didn’t reply. If you can’t solve now, next month again same amount will debit. Again I received another case no D27WB517295.

If BSNL Service provider can not solve immediately, day to day they will receive lots of complains ultimately they will lose their customer. Instead of one create lots.

So I request kindly look into this matter & solve immediately.


Santosh kumar Paul,
Mobile no [protected].
Shibram Sarani,Lake Town
Bhaktinagar.
Jalpaiguri. 734007

wave off my outstanding bill.
My phone no.[protected]
Shiv kumar
[protected].
914 sector 9 old vijay nagar, ghaziabad
email: singh.[protected]@gmail.com


my phone not disconnected in spite of my disconnection request. I have a proof also.
So take care this problem.

28th April, 2011


I have a BSNL postpaid cell one connection. From today morning my outgoing calls are barred, i don't know the reason, because I have already paid my mobile bill. My a/c no is[protected] and invoice no is[protected] which was paid before due date. Please restore my services. My state is Andhra Pradesh, and city Hyderabad, but connection was taken from Visakhapatnam

pavani

TODAY I WAS RECHARGE OF BSNL MOB. NO. OF AMT. 30, BY PAYTM AND THE TRANSACTION IS SUCCESS BUT THE RECHARGE IS NOT MADE SUCCESSFULLY.

MY ORDER NO. IS :- 1483808

SO PLZ,
GIVE ME THE NEEDFUL HELP.

THANKING YOU.........

i have using caller tune from last 6 month. somehow from last 2 days suddenly change my caller tune whitout any intimetion. i have complaint to bsnl call center they have given the reply in our record the tune of "aaj mara mandiriyama mahale shrinathji". any body can tray to my mobile no [protected] this tune is not working.

My telephone number is[protected]. There has been almost a total breakdown of internet services for the past three months. a number of complaints verbally or telephonically has yeilded no results. Telephone number [protected] meant to receive complaints is never manned and the call are oftenly have to be abandoned after long wait without any response. I would request if a proper defect analysis and repairs are carried out in order to alleviate frequent breakdown.

Thanks and regards

Error 691
Whenever trying to connect the Broadband it shows error 691 since last week.Whenever the same is informed to the authority, inspite of repeated complain followed with reminders the said problem has not yet been solved.
id: jp[protected]

i have activated the service of game but unfortunately i have forgot the user id and passward and due to this i am unable to play due mozilla firefox linex computer system it does not accept the program hence i do not want to continue with the service. hence I want to deactivate this game service imadiately hence please cancel the service henceforth.

Thi is with reference to our BSNL telephone #[protected].

I have been billed with excessive amount i.e. almost Rs 40000 plus and we had requested the higher officials to provide us with the detailed bill for clarification but no one seems to be responding and all of them are very arrogant and adamant and they are not ready to help us whatsoever. Also as per Mr Gopalkrishna we also made payment of Rs 18000 as he told that he will settle the issue but now after making the payment they are still insisting on making the rest of the payment.

Currently they have blocked our internet and it is extremely inconvenient for us as we are running a 25 seater company and we are forced to close our office as we are basically into online jobs.

The higher officials of BSNL are:
Gowrishankar - [protected]
Gopal Krishna - [protected]
Madhusudhan - [protected]

Requesting the team concerned to take necessary action and provide a resolution.

This isHarini from Chennai. This is to inform you that I have already contacted BSNL Customer care to unsubscribe this GOD (Games on demand) plan. In fact we got a call from BSNL before 2 months regarding this that we could download games for Free so i registered(I clarified again andagain whether it wouldbe charged and they said it is a FREE TRIAL OFFER) but later in the month of February and March, we got charged Rs.200/- for this plan. Though we have not downloaded any games, we are forced to charge this amount which is merely useless. In fact contacted BSNL customer care to unsubscribe this plan for which they asked me to send a mail which i did too. If again in this month i get charged for this plan, Then we may need to disconnect total BSNL service and should look after another provider. So kindly unsubscribe this plan at the earliest possible which is not at all useful for us. If this plan persists, we cannot pay anymore amount for this plan. So please unsubscribe my account. Landline bill in the name of my Father ,R.Sreeramachandra Prabhu and number[protected].

Thanks & Regards,

Harini

I APPLIED FOR BSNL BROADBAND CONNENTION ON THE BSNL ONLINE APPLICATION PORTAL ON 15TH APRIL WITH BSNL LEAD ID-WBCAL[protected]. AFTER WATING FOR 5 DAYS,GETTING NO RESPONSE, I AGAIN APPLIED ,BY HAND, TO THE BSNL EXCHANGE CHANDITALA VIDE REGISTRATION NUMBER CDA/BB/02359 ON 20.04.2011. BUT STILL NOW,ON 26.04.2011,I HAVE GOT NO RESPONSE.

sir,my name is nerendra joshi from jalgaon-maharashtra.my number is [protected] i am using bsnl card i have recharged my mobile by 3g data ussage for rs 400/-but when i try to use it the message comes saying that ur not allowed.i have try to use it in another mobile but the problem presist. i have called bsnl call center about 25 times they pick and keep the call and put it on hold or says tranfering to gprs departmet and put on hold, so i am unable to know what the problem is.

I APPLIED FOR HOME BSNL LANDLINE CONNECTION FOR BROADBAND CONNECTION ON 31 MARCH.BUT MY LAND LINE CONNECTION NOT PROVIDE BY BSNLTILL DATE..I CONTACT G.M.AGM.SDO. MUZAFFARPUR CIRCLE MORE THAN 5O TIMES.BUT MY PROBLEME IS AS IT IS.FOR THIS PROBLEM I HAVE LOST RS.30 THOSANDS MINIMUM.I WANT TO KNOW BY SENIOR OFFICERS WHO IS RESPONSABLE FOR MY PROBLEM I AM GOING TO CONSUMER FORUM.

SANDEEP VERMA
MAJHAULIA GUMTI -5
LANE-1 JAY PRABHA NAGAR
MUZAFFARPUR

dear sir,
my bsnl cell no.is [protected], not any number send to messages. i complete customer care but not solved this problem. so please solved this problem as soon as possible.


Thanks & Regards
Nana B. Patil
[protected]

Dear Concerned,

Caller tune is started on my bsnl landline phone ,without my permission,and also i have tried every number
provided by BSNL department ,197,1500,[protected],12555,to stop caller tune,but no response and no authority where this complaint can be submitted.

Pls help to stop Caller tune on my BSNL NUMBER.
And help in refunding the charges which i have paid to BSNL for caller tune as i have never opted for caller tune and is imposed on my number without my permission.

Regards
Paramjit Singh Walia
[protected].
Jalandhar.

I took one broadband connection from BSNL . Our line is noisy and the internet speed is very slow.I have being complaining for 1 month ,but they did not rectified till now.

Phone no :[protected]
Name : Y.Babu

I received a message of HUMSHAKAL SERVICE the message was not very clear however on clicking it started as REGISTERED and for the last few months it started charging a sum of Rs 10 per month as being registered. This service does not give the option to deactivate the service as many others do. Now since fedup I am resorting your help to please get this service deactivated. As well make WARN BSNL not to entertain such services as the same may lead to redressal with Consumers Forum for harraasment of consumers who do not intend the privelage of message service as burden of receiving such uncalled for mesages.
MOBILE NUMBER - [protected]
SERVICE- HUMSHAKAL

sir,

i'm having general anant plan.now i want to convert it to general excel plan.can u suggest me to convert my BSNL anant plan to BSNL excel plan...

EVDO ph no [protected] i have paid the bill regularly after receiving the bill . But before receiving the bill BSNL disconnect/ deactivate the data card. I did nt know why did they do such activities?

If anybody knows the answer pl inform me On purchase of that data card i have paid Rs 2500 and every month i am paying the Rs 750 as monthly usage.. before sending the bill they have deactivated the connection.

Ramanathan,
Asst. Director/computer lecturer,
Chennai

Dear Sir,
I have bsnl broadband connection with 550 combo rural housing plan. I have paid approx. Rs. 650 (including modem charge Rs. 50) per month. But, this month bill came Rs 14000/ for using only last month. I went to office and ask them how it is possible. They checked online and told me that internet bill was showing you used and you have to pay. They did not listen any other things.

My internet plan is showing that it will never come Rs. 1000/. I know that I never used what they are showing? What will I do now? Whom will I complain? How can I pay Rs 15000/ for only last month) Please let me know what to do now.

Regards,
Dhananjoy Dhara
[protected]