Bharat Sanchar Nigam [BSNL] Complaints & Reviews

As i am a customer of bsnl landline telephone since 14 years my telephone number is[protected] is not working since 5 days and a had complained on 26/04/2011 and went to local JTO office since three days reminding my complaint. but local officer is not reacting about my complait.

is this the correct way the officials reaction in this competision telecom business.

hence i request you to solve my problem or suggest whether me to quit my connection

Mr suraj deshmukh from chattisgarh (durg) mobile no.[protected], and m using nokia 6233 for the use of gprs , from 15 days i am calling in bsnl customercare for gprs setting but daily customer care said that they will send gprs setting but i will not receive any messages because of this iwill not use internet in mobile and to use of internet i will go in the cvyber cafe daily for 5 hours in rate of 100 rs daily so please sdolve my problem

Dear Sir/Madam,

I have filled the form for the BSNL braodband connection in last month March 2011.Executive told me that connection will be done within 15 days.But one have been taken any action about the status of connection after the collecting the connetion form.

Lead Id- UELUC[protected]

Hope you will do propper action on this issues.

Dear Sir,

I Jagrut.M.Jani. son of Mukundrai.S.Jani.Our telephone is registered on my father's name.My parents never applied for service of music on demand.When we saw that Rs. 149/monthly charged from last three months.We first went to BSNL office and asked about this, they informed that you call on tall free number.We called there and informed that stop this service immediatly, but they didn't do any thing.Again I called asked that how can you charged for this service, at that time he told me that you accepted this on your mail ID, but reality is that I never accepted this service on my mail ID.Still they are charging for this service.So,Please Stop this service immediatly.De-Active Music on Demand Service and revert all this charges.

Our telephone No.[protected]
My mail ID : [protected]@yahoo.com

I was making payment of my land line phone No.[protected] through my net banking account which is in State bank of India, Bhamori Branch, Indore (earlier State bank of Indore, now merged in state bank of india ) after merging of the bank, I can not pay the bill by net banking, I think some branch code problem is to be updated at BSNL end. my CA No.22900520. The bill details for payment are sent to my net banking a/c but the payment is not accepted, stating try later. I have given payment in auto option.Kindly do the need full and inform me at an early date.

with regards,

AK Sengupta

Plz chq my bill payment which i was already payment, but two & three months the bill come to me through post office when i was see the payment of bill 3 months added. I have payed all bill i was bill received also. Where the bill payment money is gone. The BSNL customer care or bill side is not good work. kindly look into the matter. every month cut my broad band connection. why cut my internet connection whereas i was genuine person i payment my bill.

Respected Sir,
Since last 3 years I am processing my Bills in BSNL Office, Dahod. for providing Broadband Services as a Business Associate named as Aim Computers, Mr. Kenneth DCunha, Godhra Road, Dahod.
Bills are forwarded to Godhra BSNL office, Where Mr. Gohil (SDE Marketing) incharge of our department is taking care of it. Since last 3 years he is telling me the bills are in process. Very soon I will get my payments but till date nothing is been done.
Kindly do the needful in this case so that I may get my Bill Passed.
Thanking you,


Yours Truely,
Kenneth DCunha
Aim Computers
[protected] / [protected]

SIR,
Since last 8 months every month i recd a message "THANK YOU FOR CONTINUING MONTHLY LAUGHTER CLUB SUBSCRIPTION PACK.YOU HAVE BEEN RENEWED AND CHARGE Rs 20/". In the first month I could not understood why my balance reduced by Rs 20/,.Next month when I recd the above mentioned message & my balance was again reduced by Rs 20/ I approached the BSNL office but the reply was not satisfactory & they tried to convince me that I have accepted the same but i have never accepted this proposal.However i request them to give me the address of the LAUGHTER CLUB" so that i may ask them about this cheating & get my 8 months charges Rs 160/. But I was shocked by their reply that they are unable to disclose .
Sir,
Is it possible that the Service Provider"s customers are being looted & bsnl is helpless. I am the consumer of BSNL & I have legaly right to know where my recharged amt in mobile is going other than BSNL account.

My humble request to BSNL is to refund the cheated amt Rs 160/ within 7 days otherwise I will have no option but to take legal action .

KAVITA VYAS W/O SH R.K.VYAS "PALJI'
BHEEMJI KA MOHALLA,NEAR TAPI BAWARI,
BHEEMJI KI HATHAI
JODHPUR [ RAJASTHAN ]
PIN 342001
MOBILE NO[protected]
EMAIL ADDRESS - [protected]@yahoo.com

Our Telephone instrument is dead and not working due to receiver holding button was broken. But internet is working. Phone number is[protected].

REFUND OF DEPOSIT ON RECEIVED BY BSNL FOR TELPHONE[protected]

Dear Sir,
After complain to customer service on 25/03/2011, I did not get my money back Rs50/- so far. This was deducted from a/c balance without my knowledge in two month i.e. 25/03/2011 and 24/03/2011 respectively. Firstly I saw one message from service reply when I put on my mobile on 25/03/2011. The message was "your last call cost is Rs.25/- for activation for WORD BSNL POWER. Your a/c balance is ... And got a sms from 51234025 that "WORD BSNL POWER Alerts is active.Rs.25 per month.Dial *456*89#, if you wish to dct @"
Immediately I called customer care and got a case no C25WB354807 dated 25/03/2011.
I said without my concern how you deducted Rs.25/- from my a/c. It should be credited as early as possible. I didn't activate any service. Customer service forwarded the above case no.

After few days i.e on 23/04/2011 again I call customer care for the above case and ask when I will get my Rs.25/- but they said it is already noted but we can’t say when it can solve.
The very next day again I got same message from service reply after putting my mobil on
24/04/2011 "your last call cost is Rs.25/- for activation for WORD BSNL POWER. you’re a/c balance is ...” And another same sms came from 51234025 that "WORD BSNL POWER Alerts is active.Rs.25 per month.Dial *456*89#, if you wish to dct @" . So I was surprised from BSNL Service.

Same day I call customer care that yesterday I complain and today again you deducted another Rs.25/- for the same why?

I told them if you can not solve I have to complain Consumer Forum and discontinue my family’s all BSNL numbers.

On 27/04/2011 I call customer care and ask about my cases. When I will get my money back? They didn’t reply. If you can’t solve now, next month again same amount will debit. Again I received another case no D27WB517295.

If BSNL Service provider can not solve immediately, day to day they will receive lots of complains ultimately they will lose their customer. Instead of one create lots.

So I request kindly look into this matter & solve immediately.


Santosh kumar Paul,
Mobile no [protected].
Shibram Sarani,Lake Town
Bhaktinagar.
Jalpaiguri. 734007

wave off my outstanding bill.
My phone no.[protected]
Shiv kumar
[protected].
914 sector 9 old vijay nagar, ghaziabad
email: singh.[protected]@gmail.com


my phone not disconnected in spite of my disconnection request. I have a proof also.
So take care this problem.

28th April, 2011


I have a BSNL postpaid cell one connection. From today morning my outgoing calls are barred, i don't know the reason, because I have already paid my mobile bill. My a/c no is[protected] and invoice no is[protected] which was paid before due date. Please restore my services. My state is Andhra Pradesh, and city Hyderabad, but connection was taken from Visakhapatnam

pavani

TODAY I WAS RECHARGE OF BSNL MOB. NO. OF AMT. 30, BY PAYTM AND THE TRANSACTION IS SUCCESS BUT THE RECHARGE IS NOT MADE SUCCESSFULLY.

MY ORDER NO. IS :- 1483808

SO PLZ,
GIVE ME THE NEEDFUL HELP.

THANKING YOU.........

i have using caller tune from last 6 month. somehow from last 2 days suddenly change my caller tune whitout any intimetion. i have complaint to bsnl call center they have given the reply in our record the tune of "aaj mara mandiriyama mahale shrinathji". any body can tray to my mobile no [protected] this tune is not working.

My telephone number is[protected]. There has been almost a total breakdown of internet services for the past three months. a number of complaints verbally or telephonically has yeilded no results. Telephone number [protected] meant to receive complaints is never manned and the call are oftenly have to be abandoned after long wait without any response. I would request if a proper defect analysis and repairs are carried out in order to alleviate frequent breakdown.

Thanks and regards

Error 691
Whenever trying to connect the Broadband it shows error 691 since last week.Whenever the same is informed to the authority, inspite of repeated complain followed with reminders the said problem has not yet been solved.
id: jp[protected]

i have activated the service of game but unfortunately i have forgot the user id and passward and due to this i am unable to play due mozilla firefox linex computer system it does not accept the program hence i do not want to continue with the service. hence I want to deactivate this game service imadiately hence please cancel the service henceforth.

Thi is with reference to our BSNL telephone #[protected].

I have been billed with excessive amount i.e. almost Rs 40000 plus and we had requested the higher officials to provide us with the detailed bill for clarification but no one seems to be responding and all of them are very arrogant and adamant and they are not ready to help us whatsoever. Also as per Mr Gopalkrishna we also made payment of Rs 18000 as he told that he will settle the issue but now after making the payment they are still insisting on making the rest of the payment.

Currently they have blocked our internet and it is extremely inconvenient for us as we are running a 25 seater company and we are forced to close our office as we are basically into online jobs.

The higher officials of BSNL are:
Gowrishankar - [protected]
Gopal Krishna - [protected]
Madhusudhan - [protected]

Requesting the team concerned to take necessary action and provide a resolution.

This isHarini from Chennai. This is to inform you that I have already contacted BSNL Customer care to unsubscribe this GOD (Games on demand) plan. In fact we got a call from BSNL before 2 months regarding this that we could download games for Free so i registered(I clarified again andagain whether it wouldbe charged and they said it is a FREE TRIAL OFFER) but later in the month of February and March, we got charged Rs.200/- for this plan. Though we have not downloaded any games, we are forced to charge this amount which is merely useless. In fact contacted BSNL customer care to unsubscribe this plan for which they asked me to send a mail which i did too. If again in this month i get charged for this plan, Then we may need to disconnect total BSNL service and should look after another provider. So kindly unsubscribe this plan at the earliest possible which is not at all useful for us. If this plan persists, we cannot pay anymore amount for this plan. So please unsubscribe my account. Landline bill in the name of my Father ,R.Sreeramachandra Prabhu and number[protected].

Thanks & Regards,

Harini