Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir my name is Anand.K and Iam a customer of BSNL cellone excel,my complaint is the Hyderabad customer care is not working properly when I call them the reply is wait for four minutes our customer care staff are at work and the time to connect to them is minimum three or four minutes and immediately after two minutes the call will be ended.This is going on for the previous three months and Iam facing severe problem with this regarding solving my problems.

Dear sir,

I have BSNL Landline Telephone in my name Ranjana Laxman Burhade having Tele. No.[protected], which was permanently disconnected since November, 2010. But till date I have not received Refund of my Telephone. I have visited number of times to telephone office but I haven't get proper satisfactory answer. The staff have informed me that we are unable to say about your Refund as the software is not working properly. Further they asked me not to come to BSNL office and they will inform me on my Mobile. But till today I have not received a single call from them. Also, they gave me 5 - 6 Telephone Nos. and asked me to contact on that numbers.
Thus, after nearly 5 to 6 months, I have not received my Refund. Please look into the matter and do the needful for getting my Refund.
Thanking you,

Ranjana Burhade

iam the broadband user of BSNL-ulhasnagar tel no[protected], wanted to highlight the poor management and shabby response to customers compliant by BSNL.

Issue: two months back my landline phone had some problem, we'd made commplaint and one technical person came from BSNL and he resolve the phone problem. we infromed him about the broadband connection and then he immedietly told that there are chances that after this may your broadband will not work, since there were no electricity at that time we've not checked the internet and the person left from the home.
he was right when electricity came we checked the broadband and it was not working.

ways we've tried to register the compliant:
1) BSNL Broadband Complaint No 198: we; made complaint several time on this no but all in vain
2) BSNL Office No :[protected] : either this telephone no has some problem or the person sitting nr this telephone is deaf, b'cause the no comming cont. busy / ringing.

to resolve the simple problem and and its more than one n half month now and still its pending and the worst case iam receiving the Monthly bill for the payemnet of broabband.

I bought a BSNL 3G USB modem last week. It was working at 126 Kbps max speed while the claimed speed is 3.6Mbps. Very poor and too much fluctuating speed. But now the softaware is collapsed and windows asked to reinstall it. But when I tried reinstalling, there is no such option..the hardware is just a dummy. For rectifying this, i had to visit BSNL office at Yeshwantpur several times but of no use. I purchased the modem 1 week back Now I want a proper service as claimed by the company or full refund of cost of modem. Absolute waste the hardware and software they suppy. It looks like that the manufacturer is some Teracom company.... which looks like a cheating business without any norms and quality standards. I can be reached at [protected]@yahoo.com

Dear sir,

I have re-charge My BSNL Mobile prepaid balance Amounting Rs.550/- only as on 05-04-11, but balance not yet updated.
My Mobile No. as follows. [protected]
my e-mail id as follows.
sv.[protected]@gmail.com

I have recharged online voucher of Rs.550/- to my mobile no. [protected] on 4.4.2011 by using BSNL portal. The transaction No.: TXT[protected] & receipt no. is [protected]. Rs.550/- has been debited through my bank account immediately. But I did not get the relevant top up in my mobile account.

Complaint lodged in BSNL care on 5/4/2011 with docket no. 4909865. Although it has been promised to me that it will get solved within 24 hours, matter is still unresolved. Customer care now is unable to give me deadline to solve the problem.

Regards
Amol Gore
[protected]

dear sir
many time i complait bsnl that my brodband connection line is droop under 5 min when i use internet ,, but no one can response me in sultanpur's bsnl office,, thay said thad u do to chang your t.phone pair from dp . i do that but it have no work for my problm
plz i requesting you that keep my brodband imiditly ok
and oblized
thanking you
my tel ph no is- [protected]
by name prashant pandey

I am not interested in Sherlyn 30 pack. regular deductions are being made per month. message is sent to stop but not delivered.my mobile no.[protected].Prabhakar Tripathi

Hi,

I was using a bsnl simcard which i got free with my bsnl landline :[protected]. I have lost this card some days ago. My mobile no was [protected] and I request you to please deactivate this number immediately to avoid misuse. My email id is reach.[protected]@gmail.com and can also contact me on [protected].

Thanks,

I USED TO MAKE CALLS FROM MY BSNL PREPAID MOBILE NO. [protected] TO MY SON AT MALDIVES (SAARC COUNTRY)IN HIS MOBILE NO.[protected] WITH CHARGES @ Rs9/min. AROUND TWO MONTHS BACK , ONE DAY I NOTICED THAT THE RATE HAS INCREASED TO Rs30/MIN WHEREAS THERE WAS NO MENTION OF SUCH INCREASE OF RATE IN THE WEBSITE OF BSNL. THEREAFTER , I MADE SEVERAL COMPLAINTS TO BSNL THROUGH THEIR CUSTOMER CARE NO.24365. ALTHOUGH , AGAINST EVERY COMPLAINT , IT IS ASSURED THAT THE PROBLEM WOULD BE SOLVED WITHIN NEXT 24 HOURS, NO SUCH THINGS HAPPENS. OF LATE, I HAVE NOTICED THAT WHENEVER, I DIAL THE NO. OF MY SON (i.e.[protected] , SOME VOICE MESSAGE LIKE," PLEASE CHECK THE NO. YOU HAVE DIALED." COMES AND I AM UNABLE TO MAKE ANY CALL FROM THIS MOBILE NO.(i.e.[protected]).ALSO, WITH CUSTOMER CARE NO. 24365 , THE SAME THING IS HAPPENING. MAKING COMPLAINTS IS NOT PRODCING ANY RESULT. NEED YOUR URGENT ASSISTANCE IN THIS REGARD TO SOLVE THIS PROBLEM AT THE EARLIEST PLEASE.

I am getting an error message 2e 7e while try to call and it did not allows to call or send messages.After that I have to restart the mobile, then may be sometimes the error message

I have given an application to shift our landline and broadband (landline[protected] in december 2010. I got a letter /order no 4280 dtd 13/12/2010 from BSNL this is like a work order. Till date the nothing has happend. I am paying rent and Mr Vitankar of Model colony exchange says that we will get it reverted once the transfer happens.

My request is to shift the phone in the same exchange but BSNL says the area is isolated. Prabhat road Pune is a good revenue area for BSNL and so many new apartments are coming in that area. Wonder why this does not make a business sense for these guys.

Hope this forum will help me get the phone.

my name is (rikabchand c p) am using bsnl NIC card.. last year that is (2010) august month i had paid five months pending bill...

per month 286 my rental..

two months after i got three months bill.. one bill excessly came..

i had made a complaint in bsnl office with my bill..

and i had paid the three bill also..

there is no response for my complaint.. so only i made complaint in this site..


i kindly request you to // refund my one month bill or reduce it from the pending bill..

my mail id .. [protected]@yahoo.com

hello sir
i had sent a request - "GPRS E" to 53733 as per instrcutions on the BSNL site on 20/2/2009. I got a receipt msg asking me to wait for confirmation msg. It didn't come till today -22 Feb 2009. I called up the customer service [protected] and told them about my problem. They asked me to send the GPRS E msg again. I did that and this time, I didnt get the recipt msg either, eventhough, the SMS was sent. The customer service is of being no help at all in this matter and they keep repeating the same - "Sir, please send the GPRS E msg.."
End result: GPRS still not activated
I am using an nokia 5300 mobile phone. I wonder when this issue will be resolved.
sir plz soot my troble immidiately.

Dear Sir,
This is kind infomation that my mobile no.[protected].on 01/4/2011 i recharge my phone Rs.100/-.yesterday i will observed that Rs.12/- deduct from my mobile,then i contact with customer servic and talk with customer excutive he told me that i look in to matter and complain lodge.Docket No.DO6CD411567.Today morning i observed that Rs.24/- deduct from my mobile.i know that no any coller tune,no any type of activate with my connection.what is possible?
Therefore,i am request you that pl look in to matter as early as possible.This is too much hardship labour money.
thank you
krishna Basu

First of all, this is not a city specific but has concerned with consumers of whole HP State.

BSNL HP has introduced a pre-plan for Rs.175/- pm recharge, giving Rs.100/- as talk time and whole BSNL network (Mobile, LL, WLL etc.) is unlimited free. From Rs.100/- consumer can make call to any network local / STD @ per second pulse rate with charges 1 pc. & 1.2 pc respectively. Many of existing customers either from Post Paid, or Post Paid Employee Plan or other pre-paid plans started using this plan. But all of sudden BSNL started sending SMS alerts that the plan has been changed w.e.f.[protected]. Now according to changed plan BSNL is giving Only Rs.50/- for STD on BSNL network only. For Local calls/ STD on any network consumer has to TOP UP extra. Call charges: 90 Pc./ min LOCAL and Rs.1.2/- per min STD (As claimed), because I have been charged Rs.10.50/- for 6 min.54 sec. call.

This way BSNL has cheated his many existing valuable consumers. Is it not a crime.

my telephone no is 2555009 is having braught band also but i am not satisfy with their servic e since 10-month my phone is not properly working it will work only 3 to 5 Days in a month rest of all the days is not working were as we R paying every monthly.
If it is not working then why we hv to pay either we hv to discunnect the phone if not work in furture please advice what is to be done.
Now a days is phone no it means Degital name of the person and we do not knowne that who R having my nos.
your advice is a waited.
Thanks pawan jajodia

Respected Sir,
Mera No. par mere dwara bina kisi request k service activate kar di gayi aur paise mere account se deduct kar liye gaye....aur jab maine usk regarding coustomer care par baat ki to sabse pahle 1503 no. par representative ne kaha ye bsnl ka no nahi hai jabki bsnl ki website par all india helline k liye yahi no likha hai magar usne yahi baat kah kar phone disconnect kar diya ki ye bsnl walo se pucho ki website par kyun ye no diya hai....usk baad[protected] no. par lagatar 3 baar call ki magar sabhi jisme representative ne bade hi missbehave k sath phone dissconnect kar diya ........

ab mai ye chahta hu ki bsnl mujhe is baat ka proof de ki jo service mere no par activate hui hai usk liye request maine ki thi.............nahi to mere account me mere paise wapas kare...............

Thank u

Actually I am having a landline connection in Sirsa. But from last 20 days outgoing service from my no. Is barred .
Incoming is okay.
And from last 15 days i am going to telephone exchange daily. I met with Mr. Godara (SDO) but they always used to say “we will do it today surely”
This same is happening from last 15days.
I am in a big trouble kindly help me.
I shall be very thankful to you.
My telephone no is-
[protected]
Customer’s name-Urmila Devi

My personal contact no is [protected]
Plz take an action soon.

I had applied for transfer of landline/ Broadband connection in January and based on the request the line was disconnected on 24/01/2011, but till date the transfer has not yet been effected and moreover I am still receiving bills generated without even having the connection. No proper response/ responsibility from BSNL.